COMPARE AND CONTRAST: VILLA FLORENDA

FAMILY RESORT AND DAYRIT RESORT

INTRODUCTION
 When you think about a resort, what images come to your mind? The
desire for pleasure travel is deep rooted. A resort is a self-contained
commercial establishment that tries to provide most of a vacationer's wants,
such as food, drink, lodging, and entertainment. It’s main purpose is to offer
relaxation and recreation in addition to accommodation, meals and other
basic facilities while the main purpose of a hotel is to provide lodging and
meals for its guests. If any customer is willing to come to a resort, they can
see the facilities available, cost effectiveness of the resort in online and
especially its customer services. This written report provides detailed
information about the customer services offered by the 2 famous Resort and
Hotel which is located in Cabatuan, Isabela --- the differences and
similarities of Villa Florenda Resort and The Dayrit Resort according to
their customer service programs.
SIMILIRATIES OF VILLA FLORENDA AND DAYRIT RESORT IN
TERMS OF CUSTOMER SERVICE:

 Proper way of handling, greeting and designating customers to their

cottages.

 Greets the customers with a smile on their faces.

 Free parking (has a wide parking area)

 Good place for relaxation and Convenient

 They secure that their customers will not be harmed and the staffs
have different task. Example, In every pool there is an employee
who will guard the swimmers, customers and tourists to avoid
accidents

 Friendly staffs

 Wonderful hosts for events

  Great facilities

 They both have rewards/prices/promos for a special event or season

 Good place for family gathering

 The have extra service like caterings for events and birthdays

 They offer function halls and hotel suites for events

 Hospitality service

 Continuously improves their customer service to avoid being

duplicated by other similar competitors.

 Entrance Fees:

Adults and Children above 4 ft- ₱60.00

Kids 3ft- ₱40.00

Below 3ft- free

DIFFERENCES OF VILLA FLORENDA AND DAYRIT

RESORT:

VILLA FLORENDA:

 It was reviewed to have a 4.4 out of 5 rating

 In a group, the 11th customer will have a free pass

 It has 4 pools in total (2 kiddie pools and 2 adult pools)

 It has coffee shop, office and conference room.

 They have a canteen to supply and fulfill the needs of their visitors
and customers.

DAYRIT RESORT:

 It was reviewed to have a 4.1 out of 5 rating

 Free driver

 Free entrance fee for the birthday celebrant

 Offers exclusive and Inclusive rent

 It has 2 pools (1 kiddie pool and 1 adult pool)

 Known to have the lowest rate of fees among the resorts in Cabatuan,
Isabela
CONCLUSION

To summarize it all, both resorts have been made a name to their

customers in terms of services. The following are the feedbacks and
recommendations that have been given by us and the customers:

a.) Online reservations should be more convenient and friendly-user. The

procedures must be simple and easy.

b.) There are not to many complaints but most of them are about safety.
They could take a look to the things that may be harmful to the customers,
alter some designs or pay close attention to the customers at the pools but
not to the point that it will cause some irritations to them; upgrade the
security and safety measures.

c.) They somewhat need to train the employees especially in emotional

intelligence.

More over, both resorts should constantly improve their customer services
to avoid from any duplication and also to gain more customers for it's good
to have different auras everytime they visit. In addition, they should make a
promo or a trademark that if heard or seen, it can make people to think of
the resort because people usually finds what makes it unique and what
makes it different from the other. There will always be a constant
comparison so it's up to them how to beat that heat.

PRINCIPLES OF MARKETING

CUSTOMER SERVICE PROGRAMS:

SIMILARITIES AND DIFFERENCES OF TWO
SIMILAR BUSINESS

Importance of having a good customer service:

It can help you to increase customer loyalty. Increase how often

a customer buys from you and helps generate positive
word-of-mouth about the business. Also, it is the first opportunity an
establishment gets to impress and create a lasting great impression.
Satisfied customers are looking for a memorable experience and an
energetic service, where it matters the most. Businesses need to be
aware that it’s becoming ever more popular for guests to leave a
review of their experience on a number of feedback sites, whether
their experience was a good or bad one. Just remember, customers
are the most important part of the business, focus on them at all
times – and they will be happy.
 GROUP 5
JOHN MICHAEL MARCOS
VENILDA MAE CUSAMO
HANNAH MAE BAUTISTA
NAOMIE LEONES
ROCHELLE DE VERA

SUBMITTED TO:
SIR JOVENCIO CARIG, JR
SUBJECT TEACHER