Beruflich Dokumente
Kultur Dokumente
I. Objectives
At the end of the lesson, the students will be able to:
1. Explain the four sequential phases of a guest interaction with the hotel.
2. How would you organize booking a room via telephone and listing down
details and other reservation activities.
3. Appreciate the importance of the guest need and importance of registration.
III. Procedure
A. Learning Activities
B. Motivation
Teacher will ask the students on their Students will give their own definitions
own definition of Front Office of FOS.
Services.
C. Lesson Proper
Teacher Activity Student Activity
Development
Getting to know the potential
To draw students’ attention and development of the hospitality industry
create interest. and bright future of this industry.
Watch the video about the development
of hospitality industry
Recall what services hotel offered
(Part 1). If the students show much
individually and discusses with their
interest in this, ask them to watch
friends.
(Part 2.) Ask students to discuss with
class friends what services the hotel
offered.
The students understand the lectures
related to the Front Office Services
To introduce Reception Desk Services
and related expressions in English.
I. Discussion 1
To practice students listening skills.
The teacher introduce the Front Office
The students will listen and interact and
Services, background information and
sometimes act situation on different
some related words or sentences to
traits
students.
II. Discussion 2
III Activity 1
To improve students listening and The students will listen and interact and
speaking skills. sometimes ask questions
IV. Activity 2
Generalization
Front Office happens to be the face of
the hotel; it is the first the last point of
contact of the guest with the hotel.
Hence, the front office staff and front
office department plays a major role in
making and breaking an impression on
the guest. The front office staff should
know the various stages through which
guest passes when he/she stays in the
hotel, so that a proper service procedure
can be designed and with help of other
department to deliver excellent service
to the guest. A much satisfied guest can
achieved who gives repeat business and
thus the revenue of the hotel increases.
IV. Evaluation
Formative Assessment:
V. Assignment