BSBHRM405 Support the recruitment, selection and induction of staff

Assessment 2 Support the selection of staff

Interview guide
Job title: Café Manager

Date and 11/06/2019 Tuesday 11.30 A.M.

time of
interview:

Selection Cafe Window

panel:

Applicant: Kenneth Baldwin

Scoring – applicant’s answers should be scored as follows:

0 No answer given or 2 Some points covered, 4 Good answer.
answer completely not all relevant. Some Relevant information.
irrelevant. No examples examples given. All or most points
given. covered. Good
examples.

1 A few good points but 3 Some points covered. 5 Perfect answer. All
main issues missing. No Relevant information points addressed. All
examples/irrelevant given. Some examples points relevant. Good
examples given given. examples.

Weighting – questions can be weighted 1 (low importance) or 2 (high importance) to reflect

their overall importance to the position.

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BSBHRM405 Support the recruitment, selection and induction of staff

Questions and weighting

Question Questions Applicant’s responses Weight Score Total
categories (1-2) (0-5)

What have been Ability to directly influence 2 4 6

the most satisfying corporate goals especially as it
aspects of jobs that relates to the growth of the
you have held? company.

Work history

What has been the I learned a great deal about 2 5 7

value of your dealing with customers and how
previous work to handle difficult requests from
experience? those who might be a bit irritated
when approaching me

Education What part of your I studied about the hospitality 1 4 5

and training education do you and business management, also
see as being most I had management experience.
relevant to this Therefore, I believe those can
position? help me out on this position.

How would you I am responsible, reliable and 1 5 6

describe yourself? organized. I really enjoy working
with a wide variety of people to
achieve a common goal
efficiently and realistically
Personality,
What are your  I was able to turn around a 1 4 5
motivation
negative working environment
and character strengths and and develop a very supportive
weaknesses?
team. As far as weaknesses, I
feel that my management
skills could be stronger, and I
am constantly working to
improve them.

Total score (additional) 29

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BSBHRM405 Support the recruitment, selection and induction of staff

Follow up questions Applicant answer Weight Score Total

(1-2) (0-5)

How much do you I know the Ad post is $24.50 per hour 1 4 5

expect to be paid? but I expect $26 per hour and I will
show you I am capable for that.

Why did you decide to This is exactly the type of a company 2 5 7

seek a position with I’m looking for—a fast-growth start-up
this company? where my experience and skills can be
put to use, and where I can play a part
in making things happen

How do you work Pressure hasn’t always been my 2 5 7

under pressure? friend, to be honest, but I know it’s part
of work and life, and I’ve actually
figured out ways to not only deal with
it, but use it as motivation rather than
an excuse for throwing in the towel

What kind of people do  Two-faced people, 1 4 5

you find difficult to work  People who bring their personal
with? Why? problems to work and create a bad
work atmosphere with their own
frustrations

How would you deal First, I’ve learned to not take the things 2 5 7
with a problem you had that customers say about their
not encountered experience personally, which really
before? helps when it comes to diffusing the
situation. I always try to really
understand the complaint and do the
best I can to solve the issue

Total score (additional) 31

Ending of the interview:

After discussion we will contact you via email to let you the result. Thank you for coming to
interview.

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BSBHRM405 Support the recruitment, selection and induction of staff

Interview guide

Job title: Café Manager

Date and 12/06/2019 Wednesday 3:15 P.M.

time of
interview:

Selection Facebook
panel:

Applicant: Leila Hussain

Scoring – applicant’s answers should be scored as follows:

0 No answer given or 2 Some points covered, 4 Good answer.
answer completely not all relevant. Some Relevant information.
irrelevant. No examples examples given. All or most points
given. covered. Good
examples.

1 A few good points but 3 Some points covered. 5 Perfect answer. All
main issues missing. No Relevant information points addressed. All
examples/irrelevant given. Some examples points relevant. Good
examples given given. examples.

Weighting – questions can be weighted 1 (low importance) or 2 (high importance) to reflect

their overall importance to the position.

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BSBHRM405 Support the recruitment, selection and induction of staff

Questions and weighting

Question Questions Applicant’s responses Weight Score Total

categories (1-2) (0-5)

What have been the → My work offers me freedom 2 5 7

most satisfying and flexibility
aspects of jobs that → I enjoy the leadership role
you have held? that I play
→ My work helps me develop
my knowledge base, it is a
brain-stimulant because of
the many challenges that I
tackle at work
Work history
→ It gives me a sense of
achievement at the end of
the day.

What has been the I learned a lot about 2 4 6

value of your management styles and
previous work strategies for maintaining
experience? cooperation in large group
project.

Education What part of your I completed master degree- 1 5 6

and training education do you which contributed greatly to my
see as being most development of skills such as
relevant to this sales and teamwork. I noticed
position? that the job posting listed these
as essential skills for the
position

How would you I am hard working. I am willing 1 3 4

describe yourself? to put lots of effort into what I do.

Personality,
motivation
and
What are your I’m motivated and reliable. 1 5 6
character
strengths and However, I talk a lot. May be the
weaknesses? staff who do not know me will
feel stress. But I will work it out.

Total score (additional) 29

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BSBHRM405 Support the recruitment, selection and induction of staff

Follow up questions Applicant answer Weight Score Total

(1-2) (0-5)

How much do you $24.50 per hour as seem as the post 1 5 6

expect to be paid?

Why did you decide to One of the reasons to apply this post 2 4 6
seek a position with because I felt I was not challenged
this company? enough at the job

How do you work Every work place has different 1 5 6

under pressure? difficulties which make lots pressure
accumulated. For myself, I always do
some exercise to let myself can work
under pressure.

What kind of people do  People who are prone to lie, 2 4 6

you find difficult to work  People who use other people's
with? Why? ideas, presenting them as if they
were their own

How would you deal I will try to take control if the issue can 2 5 7
with a problem you had solve without boss. Every detail will be
not encountered record down to the daily booklet.
before?

Total score (additional) 31

Ending the interview:

After discussion we will contact you via email to let you the result. Thank you for coming to
interview.

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BSBHRM405 Support the recruitment, selection and induction of staff

Subject line: Reference request

Dear Blake Jackson

I am currently seeking employment as a café manager and am hoping you will provide a
reference for me. Having worked with you for several years at Company The Fram Inc,
Broadmeadows, I believe you can provide potential employers with specific information about
my skills that will improve my chances of getting the job.

Attached is my current resume. Please let me know if you need any additional information to act
as a reference on my behalf. Thank you so much for considering my request.

Thanks again,
Kenneth L. Baldwin
P: 0411-223-344
E: kenneithbaldwin@abc.com

Subject line: Reference request

Dear Bob Roberson,

I am currently seeking employment as a café manager and am hoping you will provide a
reference for me. Having worked with you for several years at Company McJoe’s Café, Bar and
Restaurant, I believe you can provide potential employers with specific information about my
skills that will improve my chances of getting the job.

Attached is my current resume. Please let me know if you need any additional information to act
as a reference on my behalf. Thank you so much for considering my request.

Thanks again,
Leila Hussain
P: 0435-354-343
E:l.hussain@gmail.com

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BSBHRM405 Support the recruitment, selection and induction of staff

Reference Check Form

Applicant Name: Kenneth Baldwin
Date: 11/06/2019
Position Applied for: Cafe manager
Reference Checked by: Emma Belcastran

Employer: The Fram, Inc, Broadmeadows

Contact Person: Blake Jackson
Contact Phone: 0412 345 678

Was the applicant an employee of your company?

Yes

What were the applicant's dates of employment?

Start Date: 07/2007
End Date: Present

What was the applicant's salary?

Starting Salary: 20
Ending Salary: 25

 What was the applicant's position and responsibilities?

He is a manager. He balances service with costs to ensure profitability. Promote guest

satisfaction to steady repeat business. Coach/schedule servers to maximum levels of
performance

 How would you rate the applicant's performance?

8.5/10

 Did the applicant have any performance issues?

N/A

 Did the applicant have any attendance issues?

N/A

 What are the applicant's strengths?

Responsible, reliable

 What are the applicant's weaknesses?

The management skill can be improving more.

 Did the applicant get along well with management and co-workers?

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BSBHRM405 Support the recruitment, selection and induction of staff

Yes he done well

 Was the applicant promoted while with your company?

No

 Did the applicant have any attendance issues?

N/A

 If I describe the position we are hiring for to you, could you describe how good a fit you
think the applicant would be for the position?

Totally fit this position who can totally handle the customer and staff in the shop

 Is there anything I haven't asked that you would like to share with me?

Good team member in the work place. I am appreciating that she helping me in
manages the shop.

Would you rehire this person?

Yes

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BSBHRM405 Support the recruitment, selection and induction of staff

Reference Check Form

Applicant Name: Leila Hussain
Date: 12/06/2019
Position Applied for: Cafe manager
Reference Checked by: Joe Belfone

Employer: McJoe’s Café, Bar and Restaurant

Contact Person: Bob Roberson
Contact Phone: 0495 765 432

Was the applicant an employee of your company?

Yes

What were the applicant's dates of employment?

Start Date: 01/2004
End Date: Present

What was the applicant's salary?

Starting Salary: 20
Ending Salary: 25.5

 What was the applicant's position and responsibilities?

Cafe manager, she manages the daily operation and budgets for the cafe. Ensure all
operation is consistent and precise in accordance with the cafe culture. Provide world
class quality and customer service. Recruit and trained chefs and waiters for the cafe.
etc

 How would you rate the applicant's performance?

9 out of 10

 Did the applicant have any performance issues?

N/A

 Did the applicant have any attendance issues?

N/A

 What are the applicant's strengths?

Confidence and reliable

 What are the applicant's weaknesses?

Some time just talk too much and take control on work that make co worker a bit
nervous.

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BSBHRM405 Support the recruitment, selection and induction of staff

 Did the applicant get along well with management and co-workers?

She did well those management

 Was the applicant promoted while with your company?

Yes she did.

 How would you describe the applicant's interpersonal skills?

She is independent

 Did the applicant have any attendance issues?

Nope

 If I describe the position we are hiring for to you, could you describe how good a fit you
think the applicant would be for the position?

She’s totally fit this position who can totally handle the customer and staff in the cafe.

 Is there anything I haven't asked that you would like to share with me?

She’s really good team member in the work place. I am appreciating that she helping me
in manages the shop.

Would you rehire this person?

Yes

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BSBHRM405 Support the recruitment, selection and induction of staff

SELECTION PLAN

In this recruitment there are two candidates who have been qualified to be a Café manager.

Kenneth Baldwin

 A manager
 Has a 4 year working experience with management aspect
 Bachelor graduate

Leila Hussain

 A café manager in café, bar and restaurant,

 Has more than 7 year working experience with management aspect
 Master graduate

To start with the resumes both of them have the management experience in work and have a
relevant experience on their study as well.

Kenneth Baldwin is young but he is reliable. He believes he can do better and revises more in
the future. He is well determinate.

Leila Hussain is confidence and reliable. During the interview, it can feel she is well organizing
and love to challenge.

To sum up, both of them are really suit to position of café manager. However, Leila worked as
café manager who should be more suitable to this position.

Approved:____Emma______________________________Date:__16/06/2019_____________

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