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Innovia Integrated Solutions

Company Profile

"Your business, your products and services - we will make it sound better"
Our Company

Innovia Integrated Solutions is a privately owned Company was established in 2010 based in the heart of Egypt, Metropolitan Cairo,
with additional Branch in DUBAI. We are specialized in automated integration for the various types of Activities and Applications.

Our own Software House is responsible to respond to the various market demands for comprehensive solutions by utilizing our technical
capabilities, along with various hardware products that we agent or the representative for its original manufacturers from all over
Europe, USA and the Far East.

Our Services is not limited to software solutions only, but also including business analysis and product management providing the
service of identifying business needs and determining solutions to business problems that reflects into a process improvement,
organizational change or strategic planning and policy development by utilizing our training and consulting programs.

In Addition to that we are also providing Outsourcing Service includes both foreign and domestic contracting, and sometimes includes
offshoring (Relocating a business function to a distant country) or near-shoring (transferring a business process to a nearby country.
Our Values

Mission
Is to enrich and grow our partners’ and clients’ business by providing real tangible value behind our smart integrated business solutions.

Vision
Is to be ranked as the best Technological Integrated Solution Entity in MENA region.

Objective
Is to provide our clients with exceptional Technological integrated solutions for business that improve their profit margins by retaining
more and happier customers, winning new ones, and reducing costs
Our Core Values

Passion for Innovation

Innovation is key to our success. We are constantly looking for new opportunities and new ways to go forward. We are always open to better
ways of doing things. We are not afraid of taking risks. An innovation may be anything new and different that improves the customer experience
or otherwise benefits the customer.

Customer Obsession
The wants, wishes and views of our customers guide our every action. We are curious about our customers and continuously aim to learn more
about them and their needs. We keep our promises to our customers, and we capture insights about and anticipate our customers’ future needs.
We strive to create added value for customers in all aspects of our work, ultimately aiming to deliver the best customer experience.

Drive for Results

We strive for a visible, measurable benefit from everything we do. We do not confuse effort with results, and value matters more to us than mere
volume. We focus on the essential and aim at simple, informal, lean and direct ways of doing things
Management

The company is headed and management by a group of highly qualified Business background personnel &Engineers specialized in
different of fields of Business Management, Business Analysis, Telecommunication computer, and Electronics and has international
experiences.

It contains a good staff of the followings:

o 2 MBA Business Consultants,
o 5 Engineers in Technical Support Department,
o 2 Engineers in Hardware Maintenance Department,
o 2 Engineers in Sales Department,
o 10 Agents in Marketing Department,
o 2 Agents for Commercial Department,
o in addition to 25 Agents ready for different outsourcing services.
Your business, your products and services (we will make it sound better)

We are here to help you achieve success in your business.

We have helped dozens of businesses from variety of backgrounds establish a world class customer call center.

We will customize your call center plan based on your specific needs and your budget.

Just contact us and we will be happy to discuss your call center options.
Our Services

Innovia Integrated Solutions helps companies collaborate more effectively, operate more efficiently and engage better with their
customers – connecting their people, sites and machines securely and reliably by introducing many smart business solutions and
services.

Our professional team bridge the gap between technology and what’s right for your business to help you overcome challenges and gain
maximum value out of your solutions through the following 5 business sectors:

• Business Analysis
• Business Applications
• Business Integration
• Business Outsourcing
• Business Training
Our Services: Business Analysis

Providing the service of identifying business needs and determining solutions to business problems. Solutions often include a software-systems
development component, but may also consist of process improvement, organizational change or strategic planning and policy development.

In line with this, the core business analysis role could be defined as an internal consultancy role that has the responsibility for investigating
business situations, identifying and evaluating options for improving business systems, defining requirements and ensuring the effective use of
information systems in meeting the needs of the business. This could be easily implemented by tackling the following business development
areas:
• Business drivers (reasons for change)
• Business vision (ideal state of the business post change)
• Business objectives (the measures that prove the vision has been realized)
• Business deliverables (what components will change the measures defined in the objectives)
• Business requirements (what needs the business have that are in scope)
• Business rules (what rules must be enforced as part of the requirements)
• Business Process & Workflows (what fits best to manage cross-functional teams)
• Business Organization (ideal organization structure to manage the flow)
Our Services: Business Applications

Providing different Business software or business application that are used by business users to perform various business functions. These business
applications are used to increase productivity, to measure productivity and to perform business functions accurately.

Some business applications are interactive, i.e., they have a graphical user interface or user interface and users can query/modify/input data and view
results instantaneously. They can also run reports instantaneously. Some business applications run in batch mode i.e. they are set up to run based on a
predetermined event/time and business user does not need to initiate them or monitor them.

This could be easily implemented by utilizing the power of the following systems:

• Call Management System

• Call Center System
• CRM System
• HR System
• Inventory Management System
• Accounting System
• ERP System
Our Services: Business Integration

Facilitating business in order to automate manual processes, better integrate internal systems and securely share data with
external parties. Business Process Integration breaks down barriers between systems and their data and creates processes and
controls that are more efficient and useful to your business, customers, and partners.
This could be easily implemented by integrating the following cross-systems:

• CRM to Call Management Integration

• CRM to Accounting Integration
• ERP to Call Management Integration
• Advanced CRM Reporting & Analysis
• Advanced Call Center Reporting & Analysis
Our Services: Business Outsourcing

Outsourcing includes both foreign and domestic contracting, and sometimes includes offshoring
(Relocating a business function to a distant country)or near-shoring (transferring a business process to a nearby country).
This could be easily implemented by providing the following services:

• Outbound &Inbound calls • Up selling &Cross selling

• Robo-Calls • Telemarketing B2B and B2C
• Virtual Office assistance • Customer support
• Market Research • Order taken
• Information verification • Billing queries
• Appointment scheduling • Handling complaints
• Soft lead generation • Customer retention
• Sales lead qualification • Product information request
Our Services: Business Training

Providing training and development services as a function concerned with organizational activity aimed at bettering the job
performance of individuals and groups in organizational settings. Training and development can be described as “an
educational process which involves the sharpening of skills, concepts, changing of attitude and gaining more knowledge to
enhance the performance of employees”. The field has gone by several names, including “Human Resource Development”,
“Human Capital Development” and “Learning and Development”.
This could be easily implemented by providing the following training and development services:

• CRM Concept
• Call Center Management& Reporting Techniques
• Customer Service Techniques
• Soft Skills Package (Communication, Interpersonal, Team building, Presentation, Negotiation, ..etc)
• Business Management concept& Techniques
• Project Management Concept& Techniques
Our Custom Applications

All off-the-shelf technology systems have boundaries. And no system is ever going to be a perfect fit for your unique business
processes, model, and strategy. Perhaps you need to create a workflow for order management that your system doesn’t support.

In cases like these, our technology team offers the expertise to develop custom applications and bring custom integration
capabilities to any capable third party system, database, or application. With our custom application solutions, you can surpass
the limitations of your off-the-shelf systems when needed. And you can take advantage of technology solutions that are uniquely
tailored to the dynamics and culture of your business and your specific business processes.

CRM Real Estate System

CRM Broker System CRM Tourism System
Retail CRM System Inventory Management System
Hr Management System Complaint Management system
Marketing Management System
Our Esteemed Clients

Our partners are some of the most talented Companies and consultancies in the world.
Our Partners

Our partners are some of the most talented Companies and consultancies in the world.
Contact Us
"Your business, your products and services - we will make it sound better"