3/7/2019 Top 25 Technical Support Interview Questions & Answers

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1) Name some of the latest Computer Processors?
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2) What does a ‘?’ sign in device manager indicate? Questions &
Answers
When this sign appears, it indicates the device is not
properly installed.  Such problem arises in case of brand
new plug-in cards.

3) How will you cope up with a customer, who

complains about a brand new printer and system, and
yet failing to get a proper print copy?

The rst thing I will ask the customer, whether the

system is properly connected with the printer. The next
thing would be to check the Device Driver. Many times it
happens that if you install an incorrect Device Driver, the
print copy would not be clear.

4) How you keep yourself updated with the current

technology?

I keep myself connected with social networking sites, the

rst platform for any technological advancement news
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3/7/2019 Top 25 Technical Support Interview Questions & Answers

and also keep sur ng on the latest technology on

internet.

5) What are the tools that will be helpful to you in

identifying the problems and solving them?

Manuals, Knowledge, team-members and experience are

the tools that will be helpful to trouble shoot the
problem and solving them.

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6) What is the expected period of an average call while

dealing with the customers?

The expected period of an average call would be around

2-3 minutes, sometimes less or more depending on the
problem complexity.

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7) Why 8085 processor is called 8 bit processor?

It is called 8 bit processor as it has 8 bit ALU (Arithmetic

Logic Unit).

8) What is stack and can we use ROM as stack?

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3/7/2019 Top 25 Technical Support Interview Questions & Answers

Stack is a portion of RAM used for saving the content of

the program counter and general purpose registers. 
ROM cannot be used as a stack, as it is not possible to
write on ROM.

9) What does it mean by interrupt?

To perform a particular task, interrupt is a signal send by

external device to the processor.

10) What is a Microprocessor?

A microprocessor is a program controlled device. It

retrieves the data instructions from memory and
decodes them, after decoding, it executes the
instruction.

11) What is Latch?

It is a temporary storage device controlled by a timing

signal, which can store 1 or 0.  It is a D-type ip op
storage device.

12) What is the disadvantage of microprocessor?

It has a limitation on the size of the data, also most

microprocessor does not support oating point
operations.

13) What do you mean by DHCP?

DHCP stands for Dynamic Host Con guration Protocol, it

is a network protocol, and it enables the server to assign
automatically, IP address to a computer.

14) What do you mean by OSI?

OSI stands for open system interconnection.  It is a

standard description or a reference model of how
message should be conveyed between any two points
within a telecommunication network. It is made up of
several layers and each layer provides services to the
layer above.

15) What is TCP/IP?
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3/7/2019 Top 25 Technical Support Interview Questions & Answers

TCP/IP stands for Transmission Control Protocol or

Internet protocol.  It is used to connect hosts on the
internet, by transferring data over the network.

16) What are RJ45 and RJ11 connectors?

RJ45 connectors are used for LAN/internet connections

while RJ11 connectors are used for Table cable
connectors.

17) What do you mean by packaging a Microprocessor?

What are the di erent packaging’s available?

The process of packaging a microprocessor to the

computer motherboard is known as a microprocessor. 
The di erent types of microprocessor’s packaging are

PGA
SPGA
SECC

LGA

18) Explain the Cache memory? What is the advantage

of a processor having more cache memory?

Cache memory is the memory area between Processor

and Ram.  If the cache memory increases, the speed of
the system will also increases.

19) What is over clocking? What are the advantages of

over clocking?

It is a process where the computer component is forced

to run at a higher clock rate.

The advantages of over clocking are:

Increases the CPU’s performance

It is cost-saving
Makes PC games and Applications to run faster

20) What is chipset? How is it di erent from processor

and motherboard?

 Chipset is one of the processing devices in a computer. It

is a number of integrated circuits, designed to control
how information travels between other components and
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3/7/2019 Top 25 Technical Support Interview Questions & Answers

processor. It is a group of microchip to work as a unit to

perform one or more related functions. While
motherboard is where all other components like CPU,
Memory, Sockets for external connectors and drives are
attached.  Chipset is a built in feature of Motherboard.
While, processor is a main integrated circuit block, which
does the function according to the instruction of a
computer program.  It is based on the logical,
arithmetical and input/output of the system.

21) What is heat sink and what is the use in the

system?

To lower the temperature of a device, a heat sink

component is used. It is there on the microprocessor and
if it is not functioning well then the computer will shut
down automatically.

22) What is Jumper and why you need it?

Jumper is a metal bridge that closes an electric circuit. A

jumper consists of a plastic plug that ts over a pair of
protruding pins.  It is used to change the board’s
parameters.

23) What are the di erent types of DRAM?

The di erent types of DRAM are SRAM, VRAM, SGRAM,

DDR-SDRAM

24) What might be the problem when you don’t see the

display?

Power related issues

Heat sink related issues

CPU fan related issues

Improper Jumper settings

25) What is SATA?

SATA stands for Serial Advanced Technology

Attachment.  It is high speed computer bus interface
designed to connect the host bus adapters to mass
storage devices, such as hard disk drives and optical
drives.

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12
REPLIES

Mohamad Pathan

very importan question .

Thanks

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3/7/2019 Top 25 Technical Support Interview Questions & Answers

Reply

IMRAN

I need all details about technical support question

basic

Reply

Kappor

More questions and answer required

Reply

Ashwini

Very useful question

Reply

ali

Nice question and usfull

Reply

Rakshith

Nice questions

Reply

Ankit

Important questions …

Reply

vicky ojha
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3/7/2019 Top 25 Technical Support Interview Questions & Answers

There are di erent email issues you come to face

everyday like password recovery or email login
issue,in case you need any type of assistance related
to email you can contact Yahoo Customer Service

Reply

Rafakat

Nice and useful

Reply

zaheer

i need basic techinical questions for interviewer i am

from techinical background

Reply

Swetha Dhurwey

Thank you, These questions were asked to me and I

was screwed up due to not being a tech savvy…will
learn and hit the interview oor
Love you.

Reply

Anu

Very much helpful. Please post more questions.

Thank you.

Reply

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