COURSE SECTION INFORMATION

Centre for Business

School of Management

Operations Management (In-class)

Professor: Malcolm D'Souza Course Code: MGMT4009

Email: CRN: 15484-201901

Malcolm.D’Souza@georgebrown.ca
Academic Year: 2019-20
Phone: 416-415-5000 x3904
Term: 2019F
Office: SJA-707
Academic Level: Diploma
Pre-Requisite: MATH1021 or
MATH1095 or
MATH1131

Co-Requisite: None

Course Learning Outcomes

The learning outcomes for this course are the same as those listed in the approved course
outline available on Blackboard.

Section-Specific Learning Resources

The textbooks for this course are the same as those listed in the approved course outline
available on Blackboard.

Document1 pg. 1
Evaluation System…

Student Evaluation System Assessment Tool: Description: % of Final

Category Grade:
(on Course Outline)
Quiz/Quizzes Quiz Designed to Test for 20%
Understanding. Format
may be in multiple
choice or short answer
(4 Quizzes)
Project(s) Term Project & Student groups are 30%
Presentation required to visit a
manufacturing or
service facility, and do a
formal presentation to
the class
Midterm Exam Midterm Designed to Test for a 25%
student’s ability to apply
class material in an
analytical setting.
Final Exam Final Exam Exams may include a 25%
mix of Multiple-Choice,
Short Answer and
Situational Case Work
TOTAL: 100%

Students will receive feedback and/or results of all tests and assignments within two
weeks of the due date except in unusual circumstances.

Learning Schedule / Topical Outline (subject to change with notification)

Assessment Weight
Week Topic / Task Content / Activities Resources
Tool
1  Introduction  Understanding of Terms;
Scope of Operations
Management
2  Just-in-time and  Just-in-time, Takt Time,  Chapter 15
Lean Production Kanban, Value Stream
Mapping
3  Competitiveness,  Strategic Planning,  Chapter 2  Quiz 1  5%
Strategic, Operations Planning,  Chapter 5
Planning and Productivity, Value,
Productivity Capacity, Efficiency,
 Strategic Utilization, Break-Even
Capacity Planning Analysis
4  Product Design &  Reliability Model  Chapter 4  Assignment 1  5%
Reliability (P108-
124);
Chapter 4S
5  Demand  Naïve method  Chapter 3  Quiz 2  5%
Forecasting  Moving Average, (p53-66)
Exponential Smoothing

Document1 pg. 2
 Assessment Weight
Week Topic / Task Content / Activities Resources
Tool
6  Process Design  Processes used to produce  Chapter 6
and Facility goods and services,
Layout  production and service
technologies, basic
plant/facility layout types
7  Test1  Test1  25%
8 Intersession: Note: Students who have a concern with their academic standing in this course should
consult their instructor.

For information on withdrawing from this course without academic penalty, please
refer to the following for important academic dates:
http://www.georgebrown.ca/registernow/important-dates.aspx
9  Aggregate  Bill of Material (BOM), Chapter 13
Operations Material Requirements
planning and Planning (MRP) and
Master
Scheduling;
10  Material  Inputs, Enterprise Chapter 14  Industry  5%
Requirements Resource Planning (ERP) Analysis
Planning and
Enterprise
Resource
Planning
11  Project  Project Definition, project Chapter 17  Quiz 3  5%
Management scheduling, Gantt Chart,
Draw AON network,
Calculate CPM (Critical
Path Method)
12  Inventory  ABC Classification, Chapter 12
Management Inventory Costs, Economic
Order Quantity (EOQ),
Reorder Point
13 Management of PDSA (PDCA) Cycle, Chapter 9  Quiz 4  5%
Quality Quality Tools, Total
Quality Management
(TQM)
14  Term Project & Report and 20%
Presentation Presentations
15  Test2  Test2  25%
Please note: this schedule may change as resources and circumstances require.
For information on withdrawing from this course without academic penalty, please refer to the College
Academic Calendar: http://www.georgebrown.ca/Admin/Registr/PSCal.aspx

Course Related Policies

The policies for this course are the same as those listed in the approved course outline
available on Blackboard.

Document1 pg. 3