You answered the following questions incorrectly.

Q:1 Irving is preparing to deliver a workshop on Communication in Project Management.

As he prepares his notes on the subject of communication management, what area will involve
scheduled reports, staffing requirements, technology demands and project length?
You failed to provide an answer.
The correct answer was: C. 55%
Explanation: Studies have shown that approximately 55% of all communication is non- verbal.

Q:1 Elliott is doing research into Bruce Tuckman; which of the following groups of words is usually
associated with him?
You failed to provide an answer.
The correct answer was: B. Forming, Norming, Storming, Performing.
Explanation: The Tuckman Model is better known as the forming, storming, norming, performing
model. The Five-Stage Team Development Model has a fifth step: adjourning.

Q:1 Melissa is a newly hired Project Manager trying to schedule her time for her first project.
How much time is Melissa likely to spend in meetings?
You failed to provide an answer.
The correct answer was: C. 50%
Explanation: Research has shown that the average Project Manager spends approximately 50% of
his or her time in meetings.

Q:1 For her final grade in her Project Management class, Felina Carlisle has been given an
assignment in which she must act as a Project manager and write a communications plan for a ghost
company. Which of the following is she least likely to consider when deciding on a communicative
channel and medium?
You failed to provide an answer.
The correct answer was: C. Your personal style.
Explanation: The sender’s choice of a communication channel and medium depends on the
message, the location of the receiver, the need for speed, the level of formality required, and the
media available.

Q:1 Ali and Felipe are participating in a conference call to discuss their ongoing project. Ali’s office is
being renovated and he participates in the conference while sitting at a patio table outside a local
coffee shop. What is the most likely reason Ali and Felipe might not be having a productive meeting?
You failed to provide an answer.
The correct answer was: B. Physical distraction.
Explanation: Physical distractions include background noise, uncomfortable seating, poor lighting,
poor air conditioning, bad telephone connection, poor acoustics, health problems, etc.

Q:1 You are the project manager and have full authority to direct the work of your team. What type
of organization do you work in?
You failed to provide an answer.
The correct answer was: D. Projectized.
Explanation: In a projectized organization, the PM has authority to prioritize and direct work.
Q:1 As Project Manager, you are in charge of information distribution for a particular project. Which
of the following is not generally accepted as a tool and/or technique for information distribution?
You failed to provide an answer.
The correct answer was: C. Communications management system.
Explanation: The tools and techniques for information distribution are communication skills, the
information distribution methods, the information gathering and retrieval system, and the lessons
learned documentation.

Q:1 Janice is having a discussion with her supervisor about the new formula for calculating prices.
She asks the supervisor to explain something he had said earlier. Asking for clarification shows that
Janice is practising:
You failed to provide an answer.
The correct answer was: C. Active listening.
Explanation: Active listening involves the receiver’s confirming that he or she is listening,
confirming agreement and seeking clarification if this is necessary.

Q:1 Oliver is seeking recognition, prestige and status during his stint as Project Manager at a high-
visibility marketing company. According to Maslow’s Needs Hierarchy, what need is he trying to
fulfill?
You failed to provide an answer.
The correct answer was: C. Esteem.
Explanation: Esteem needs include the need for recognition, status and prestige.

Q:1 Irving is preparing to deliver a workshop on Communication in Project Management.

As he prepares his notes on the subject of communication management, what area will involve
scheduled reports, staffing requirements, technology demands and project length?
You failed to provide an answer.
The correct answer was: B. Information Distribution.
Explanation: Information Distribution involves making the necessary information available to
stakeholders in a timely manner, and involves scheduled reports, staffing requirements, technology
demands and project length.

Q:1 John is a Project Manager who has recently been hired by a new company. He likes to discuss
matters with his project team members on all levels, but has been instructed senior management to
refrain from doing so. What is most likely the source of the problem?
You failed to provide an answer.
The correct answer was: A. John is used to a different type of organizational culture.
Explanation: Organizations have their own culture that is reflected in shared values and attitudes,
beliefs, norms, policies, procedures, expectations, etc.

Q:1 Russell Gates of Pro-Man, Inc. is very interested in education and community development. He
agrees to take on an intern from the nearby community college, but the student has no experience
or knowledge of Project Management. She asks Mr. Gates about the relationship between
communication skills, which she studied in her freshman year, and project management
communication. What does he tell her?
You failed to provide an answer.
The correct answer was: B. Project management communication uses communication skills.
Explanation: Project management communication involves preparing and disseminating
information concerning the project, and uses communication skills.
Q:1 In order to increase the productivity of his project management company’s new interns, Russell
Gates of Pro-Man, Inc. arranges a quick tutorial to explain the various components of the
communication process. Which of the following does he NOT explain?
You failed to provide an answer.
The correct answer was: C. Station
Explanation: The communication process has various components, including message, source,
encoding, decoding, channel, context, shared meaning, noise, feedback, receiver, sender, medium.

Q:1 Patrick George is the Project Manager for a large software company. The company’s Chief
Financial Officer is interested in finding out how well the project is going with respect to schedule
and budget. What type of meetings should Patrick convene?
You failed to provide an answer.
The correct answer was: B. Performance review meetings.
Explanation: Project Managers should give status reports and convene performance review
meetings to estimate if the project will continue on schedule and within budget.

Q:1 Having just graduated from college and moved to a new city with no friends and family. Jenny
had a hard time scheduling a job interview with the most popular head hunter in the city. Two hours
before the interview, Jenny learns that her apartment is infested with termites and she needs to
make immediate plans to fumigate although she has nowhere to stay. What might prevent Jenny
from having a productive interview, from a communication perspective?
You failed to provide an answer.
The correct answer was: A. Emotional distractions.
Explanation: Emotional distractions are present when one is upset, hostile, fearful, agitated, and
has a hard time shaping one’s message objectively.

Q:1 Brian is a functional manager within his company. Which of the following titles may Brian also
hold?
You failed to provide an answer.
The correct answer was: B. Functional manager.
Explanation: A line manager is also a functional manager. Both manage groups with specific
purposes.

Q:1 Stephen Heslop is finally at the end of his year-long project with the Noah News Network. He
begins to generate, gather and disseminate information with a view to formalizing project
completion; this is known as:
You failed to provide an answer.
The correct answer was: A. Administrative closure.
Explanation: Administrative closure is the process of generating, gathering and disseminating
information with a view to formalizing phase or project completion.

Q:1 Mickey, the Project Manager, is working on a project with ARK Entertainment. In an effort to
manage his stakeholders, he discusses issue logs with them; what main purpose does an issue log
serve?
You failed to provide an answer.
The correct answer was: B. To clarify an issue and state it in a way that it can be resolved.
Explanation: Issue logs document issues and shows members that their input is important.
Q:1 Melissa is a newly hired Project Manager trying to schedule her time for her first project.
Approximately how much of her time can she expect to spend communicating?
You failed to provide an answer.
The correct answer was: C. 70 – 90%
Explanation: The average Project Manager spends approximately 70 – 90% of his or her time
communicating with others.

Q:1 Patrick is comparing the various kinds of organizational structure as he prepares for an
upcoming presentation.
Which of these is not a disadvantage of matrix organizations?
You failed to provide an answer.
The correct answer was: B. Team members report to a single boss.
Explanation: In matrix organizations, team members report to multiple bosses, which is
problematic.

Q:1 Tricia Rowan’s clients have complained of encountering different types of communication
barriers during their project. It is Tricia’s job to overcome such barriers; which of the following is not
considered an effective way for her to attack the problem?
You failed to provide an answer.
The correct answer was: B. Speak louder.
Explanation: Communication barriers may not involve volume at all. In order to overcome
communication barriers, the communicator should (i) adopt an audience-centered approach, (ii)
foster a climate of open communication, (iii) commit to ethical communication and (iv) create
efficient messages.

Q:1 Caleb is a Project Manager who has been asked by his 15-year-old daughter to speak at her
school’s Career Day.
When a student asks about the most important character trait for a Project Manager, what is Caleb
most likely say?
You failed to provide an answer.
The correct answer was: A. The ability to work well with others.
Explanation: It is generally accepted that the most important characteristic of a Project Manager is

Q:1 Riley needs to gather and retrieve information for the project he is working on. Which of the
following might he consider?
You failed to provide an answer.
The correct answer was: A. Project meetings, hard-copy document distribution, fax, voice mail,
email.
Explanation: Information gathering and retrieval systems include manual filing systems, databases
and project management software.

Q:1 Scarlett is studying media of communication in Project Management; which of the following is
NOT a medium of communication?
You failed to provide an answer.
The correct answer was: C. Sender
Explanation: Media of communication include symbols, signs, signals, speech, writing, behaviour,
email, fax, voice mail, etc.

Q:1 Marian is a Project Expediter. What is her main responsibility?

You failed to provide an answer.
The correct answer was: B. To liaise between management and the workers.
Explanation: The Project Expediter’s main responsibility is to communicate information between
senior management and workers.

Q:1 Siobhan has just heard someone make reference to another term for the R.A.M. What was the
term?
You failed to provide an answer.
The correct answer was: A. Accountability Matrix.
Explanation: Another name for the Responsibility Assignment Matrix (RAM) is the Accountability
Matrix.

Q:1 Alexei is writing a paper on Communications Technology. Which of the following is least likely to
be a sub-heading on his paper?
You failed to provide an answer.
The correct answer was: A. Total number of stakeholders.
Explanation: The total number of shareholders, while important, is not a communications
technology factor.

Q:1 Irving is preparing to deliver a workshop on Communication in Project Management.

Under what heading will Irving discuss project meetings, distribution of hard copies, fax, email,
access to databases and video conferencing?
You failed to provide an answer.
The correct answer was: A. Information distribution.
Explanation: Information distribution systems involve methods such as project meetings,
distribution of hard copies, fax, voice mail, email, access to databases and video conferencing.

Q:1 Lewis is trying to come up with an appropriate definition of Human Resource Management
within a Project Management context. Which of these is most appropriate?
You failed to provide an answer.
The correct answer was: D. It encapsulates the processes required to make the best, most effective
use of the people involved with the project.
Explanation: Option A defines Organizational Planning; Option B defines Staff Acquisition; Option C
defines Team Development. All these are processes that fall within the ambit of Project HR
Management, which encapsulates the processes required to make the best, most effective use of
the people involved with the project.

Q:1 Troy does not have the highest ethical standards, and consistently tries to engage clients
through the subtle use of deceptive communication. Which of the following practices is he least
likely to employ?
You failed to provide an answer.
The correct answer was: D. Selective perception.
Explanation: Senders choose details that seem important to them; receivers try to fit new details
into their existing pattern. Selective perception involves the receiver’s distortion of information so
that it fits into his or her own patter, rather than rearranging that pattern. It is something that the
receiver (and not the sender) does subconsciously.

Q:1 Marlene is preparing a tutorial on Performance Reporting Output; which of the following is she
unlikely to talk about?
You failed to provide an answer.
The correct answer was: C. Deliverables.
Explanation: Performance reporting outputs are: performance report, forecasts, requested
changes, recommended corrective actions, and organizational process assets update(s).

Q:1 You have finally come to the end of a long and successful project; why would you find it useful to
collect, organize and store project achievements and lessons learned on a project?
You failed to provide an answer.
The correct answer was: A. For reference in future projects.
Explanation: Project achievements and lessons learned should be correctly organized and stored for
use on other projects.

Q:1 At a project meeting, Project Manager Keith Harlow learned that not all stakeholders were
receiving data and updates on a timely basis. Which of the following would not necessarily be
affected by his efforts to solve the problem?
You failed to provide an answer.
The correct answer was: D. Information gathering and retrieval process.
Explanation: This scenario presents a problem with the information distribution process, so this
process will need to be adjusted. Changes in this process would trigger changes to the project
management plan and communication management plan.

Q:1 Samantha Manson has just been hired to serve as Project Manager for her first project. She
wants to do everything “by the book”, and begins planning her Project Communication
Management. Which of the following does NOT feature as a process on her list?
You failed to provide an answer.
The correct answer was: C. Information Distribution
Explanation: Project Communication Management involves four processes: Communications
Planning, Information Distribution, Performance Reporting and Management of Stakeholders.

Q:1 Jonah is President of a marketing company with four Vice Presidents, each of whom has his or
her own work team. An autocratic leader, Jonah tends to make decisions unilaterally, and then
disseminate the information, first to his Vice Presidents, then to their assistants, who in turn relay
the information to their respective work teams. From a communication perspective, what kind of
network is this?
You failed to provide an answer.
The correct answer was: B. Chain network.
Explanation: Communication within a chain network involves the passage of information from the
top down, person by person.
Q:1 Patrick is comparing the various kinds of organizational structure as he prepares for an
upcoming presentation.
Which of the following characteristics is true of organizations with a Project Coordinator?
You failed to provide an answer.
The correct answer was: A. Compared to the rest of the organization, the dollar value of the project
is small.
Explanation: All the options are false, with the exception of option A.

Q:1 Thandi is working on a low-cost internal project that does not feature very highly on the
company’s priority list. She has a title but little authority; what is her title most likely to be?
You failed to provide an answer.
The correct answer was: C. Project expediter.
Explanation: A Project Expediter coordinates projects across various functional units, but has little
authority. The project’s importance and costs are usually relatively low.

Q:1 Jesse is a future Project Manager comparing a company’s Organizational Breakdown Structure to
its organizational chart. What relationship will he find between the two?
You failed to provide an answer.
The correct answer was: B. The Organizational Breakdown Structure is a type of organizational
chart.
Explanation: The Organizational Breakdown Structure is a specific type of organizational chart that
shows which organizational units are responsible for which work units or packages.

Q:1 In preparing for an examination, Miller comes across a reference to an arbitrary code that is fully
dependent on shared definition. What is he reading about?
You failed to provide an answer.
The correct answer was: D. Language.
Explanation: Language is an arbitrary (random) code that depends on shared definition.

Q:1 Karlen is studying for his upcoming PMP examination; under which topic will he be most likely to
study negotiation?
You failed to provide an answer.
The correct answer was: A. Staff acquisition.
Explanation: The methods of staff acquisition include negotiation, pre-assignment and procurement.

Q:1 Patrick is comparing the various kinds of organizational structure as he prepares for an
upcoming presentation.
Which of the following is not an advantage of a matrix organization?
You failed to provide an answer.
The correct answer was: A. They are cost-effective.
Explanation: Matrix organizations are not usually cost-effective because of the excessive
administrative staff.

Q:1 Fran is conducting a survey of different types of communication. When she studies non-verbal
communication, which of the following will she find to be most important?
You failed to provide an answer.
The correct answer was: B. Facial expression.
Explanation: Total message impact: - words (7%), vocal tones (38%), facial expressions (55%).

Q:1 Project Management student Simon Cresswell has written a communications plan as part of his
class assignment. His professor grades his paper, and makes mention of the potential for there to be
too much noise involved. Which of the following can be considered an example of noise in a
communicative sense?
You failed to provide an answer.
The correct answer was: D. Distance.
Explanation: In a communicative sense, noise can be defined as anything that interferes with the
transmission and understanding of a message, e.g. distance.

Q:1 Patrick is comparing the various kinds of organizational structure as he prepares for an
upcoming presentation.
Relatively speaking, how much of a projectized organization’s resources are usually devoted to
project work?
You failed to provide an answer.
The correct answer was: B. Most of the resources.
Explanation: Most of a projectized organization’s resources are involved in project work.

Q:1 John Davis’ lower-level employees complain that it is difficult to communicate with him, so he
makes an attempt to improve communication with them. Which of the following is not necessarily a
step that John needs to take?
You failed to provide an answer.
The correct answer was: C. Filter the message
Explanation: Steps to improving communication include repeating key issues, keeping it simple,
and tailoring the message to the receiver.

Q:1 Charles is responsible for the activities of the small marketing department of a medium-sized
enterprise. He is most likely a:
You failed to provide an answer.
The correct answer was: A. Functional manager.
Explanation: A functional manager is responsible for the activities of a specialized department or
function.

Q:1 Patrick is comparing the various kinds of organizational structure as he prepares for an
upcoming presentation.
In what type of organization is the worker likely to find himself or herself caught between his or her
Project Manager and Functional Manager?
You failed to provide an answer.
The correct answer was: A. A matrix organization.
Explanation: One characteristic of matrix organizations is that workers are often caught between
Project Managers and Functional Managers.

Q:1 Project Manager Gregory Harding has come to the end of his project with TKP Productions; what
does Gregory use to encapsulate the positives and negatives of the project in its entirety?
You failed to provide an answer.
The correct answer was: B. Lessons learned documentation.
Explanation: The lessons learned documentation provides an overview of the positives and
negatives of an entire project.

Q:1 In her examination of different types of communication, Fran comes across a term that
encapsulates one’s inflection, tone and pitch. What is the term?
You failed to provide an answer.
The correct answer was: A. Paralingual.
Explanation: The term ‘paralingual’ means the inflection, tone and pitch that one uses that may
affect his or her communication.

Q:1 Marlene is preparing to teach a class on Performance Reporting Input. Which of the following is
not on her lesson plan for the hour?
You failed to provide an answer.
The correct answer was: D. Performance Report.
Explanation: Performance reporting inputs are: work performance information, performance
measurements, forecasted completion, quality control measurements, project management plan,
approved change request(s) and deliverables.