1- ABC Company wants to configure laptops to automatically power components off to

improve battery life. Which power management control can be used to accomplish this?
• ACPI

2- A technician is asked to configure the time the system must be idle before the hard
disk spins down on all the Windows-based laptops in the company. The technician
configured the power options in Windows but it appears to have no effect. Where should
the technician look to enable power management?
BIOS

3- Refer to the exhibit. What is the correct order of steps to safely remove one of several
hot-swappable devices using the least amount of steps?

• 1, 3, 5, 6

6- A user is reporting that a new external hard drive is defective. The laptop will allow
access to the drive at times, and then will report that the drive cannot be found. Upon an
initial examination of the laptop, it is discovered that the user has ten USB devices
connected to the laptop.
What is the best quick solution to this problem?
– Remove all the peripherals except the hard drive and observe the results.

8- Which type of program causes banners and ads to appear on the desktop without any
user intervention?
adware

9- Why do mobile devices such as laptop computers use specifically designed CPUs?
• They consume less power.

10- Where can a user change the idle time after which a laptop will switch to standby
mode?
Left-click Start > Control Panel > Power Options, then click the Power Schemes tab.

13- Which three rules increase the level of password strength? (Choose three.)
• Passwords should be a combination of letters and numbers.
 • Passwords should be changed by the user after specific periods of time.
• Password expiration and lockout policies should be clearly defined.

16- What characterizes spoofing?

Making data appear to come from a source other than the actual source.

17- A technician has been asked to install memory that detects multiple bit errors and
corrects single bit errors in memory. Which type of memory should be installed if the
motherboard supports these features?
ECC

18- PATA data cables are available in two different types. The types are distinguished by
the number of conductors. Which two types are available? (Choose two.)
40
80

20- When installing a network adapter into a client computer, a technician notices
that the contacts on the adapter need to be cleaned. Which solution should the
technician use to clean the contacts?
• isopropyl alcohol

21- ABC Inc. decided to integrate redundancy by connecting multiple hard disks to
duplicate the information they store. Which type of adapter will need to be installed
on the servers to accomplish the desired redundancy?
• RAID adapter

22- Which three system resources are commonly used for communication between the
CPU and other components in the computer? (Choose three.)
• IRQ
• DMA
• I/O port address

25- Which Windows tool should be run before upgrading the operating system?
Ntbackup

29- Logical addressing and routing function at which layer of the OSI model?
Network

30- A computer can access devices on the same network but can not access devices on
other networks. What is the probable cause of this problem?
The computer has an invalid default gateway address.

33-The ABC Company manager is calculating the TCO for an inkjet printer that the
company needs to purchase. Which three factors should be included in this calculation?
(Choose three.)
warranty
price per page
environmental requirements

34- Refer to the exhibit. Which sequence of steps describes the printing process used
by a laser printer?

3,4,1,6,2,5

38- Which type of scanner generally has high costs but produces top-quality images?
drum

40- A technician is troubleshooting a computer that is experiencing hardware failure

detected by the BIOS. What is one way this failure is indicated?
• The computer emits a pattern of beeps indicating the failing device.

41- In the event of a catastrophic system or hardware failure, which Windows XP

utility provides a framework for saving and recovering the operating system?
• Automated System Recovery (ASR)

44- Which type of cable standard uses a 9-pin connector and supports data rates in
excess of 800 Mbps?
• IEEE 1394b

45- What is the purpose of an IRQ?

• Request information from the CPU.

46- A technician is installing dual operating systems on a computer. Which disk

management tool should be used to create two partitions on the hard disk?
Fdisk

47- A customer calls to report a computer problem. Which two actions can the
technician use to establish a good rapport with the customer? (Choose two.)
• Allow the customer to speak without interruption.
• Refer to the customer by name whenever possible.
 48- When a Windows XP computer has completed the POST for each adapter card
that has a BIOS, what is the next step during the boot sequence?
• BIOS reads the MBR.

49- Which three benefits are gained by networking computers? (Choose three.)
• fewer peripherals needed
• lower cost licensing
• increased communication capabilities

50- When analyzing a protocol used on the network, it is discovered that multicast
messages are being sent to network devices. Which class of IP addressing is being used to
send these messages?
• D

52- What is the default subnet mask for a Class A network?

• 255.0.0.0

53- Which protocol adds security to remote connections?

SSH

54- Which network device uses a MAC address table to segment the network?
switch

55- What is the logical topology used for the Ethernet architecture?
bus

56- A network administrator is troubleshooting a server that keeps crashing. While

monitoring traffic to the server, the administrator notices repeated, larger than normal
pings to the server. What is the name of this type of attack?
• ping of death

57- Which two types of connectors can be found on DVI cables? (Choose two.)
24-pin
29-pin

58- Which two quick solutions are commonly recommended when a technician is
troubleshooting a laptop? (Choose two.)
• Reboot the laptop.
• Disconnect the peripherals.

59- Which protocol dynamically assigns IP addresses to network devices?

DHCP
61- What are two examples of malware? (Choose two.)
spyware
grayware

62- Which wireless security technology is a good choice when using Cisco equipment in
conjunction with operating systems such as Windows and Linux?
LEAP

63- A technician needs to upgrade the file system on a Windows XP computer from
FAT32 to NTFS. Which course of action should be taken to upgrade the file system to
NTFS?
• Run the Microsoft Convert utility.

64- A technician has many new computers to set up. The technician completely
configures one master computer and makes an image of the hard drive. This image is then
installed on the other computers. What is this process called?
• disk cloning

65- While performing preventive maintenance, a technician notices that the

operating system is missing updates. How can the technician enable automatic
updates?
• Run the Automatic Updates utility from the Control Panel.

67- Which command adds a permanent IP-to-MAC address map?

• arp -s

68- Which command provides a list of currently active TCP/IP connections on a

Windows NT/XP/2000 computer?
netstat

69-Which utility displays TCP/IP configuration information on a Windows 9x computer?

Winipcfg

70-Which utility tests application layer connectivity between two devices?

• telnet