This document is Case Studies Student.

It is part of the supporting assessment resources for Assessment Task 4 of BSBDIV601.

Australian Smart College

7 Greenfield Parade, Bankstown NSW 2200
ABN 45 607 618 244
RTO ID: 45302 CRICOS Code: 03661E
Phone: 61-2-8747 4794
Website: www.ascollege.nsw.edu.au
Email: admin@ascollege.nsw.edu.au
Australian Smart College Pty. Ltd.

BSBDIV601- Develop and implement diversity policy

Student’s Resources

1|Page
V2_ MAY_2019
Australian Smart College Pty. Ltd.
RTO ID: 45302 CRICOS Code: 03661E
This document is Case Studies Student.
It is part of the supporting assessment resources for Assessment Task 4 of BSBDIV601.

Diversity Case Studies

Case study one

Valarie is employed as an Administration Officer. She also answers calls from customers. Valarie has
recently married and converted to Judaism. Her husband follows the Jewish faith and converting was
something she felt was really important to her new relationship. Valarie has mentioned that she would
like to leave work early on Friday afternoon to begin to observe the Sabbath.
Valarie has now written a formal letter to you requesting permission to leave work early on Friday
afternoons. She has stated that she will take responsibility to catch up on any missed work.
The company does not currently have flexible working arrangements.
Valarie has been employed with the company for 2 years and is a permanent employee.
Consider:
 What issues do you consider in your response?
 What are the legal requirements?
 What would be your response as a Manager?

Case study two

You have observed that a Muslim staff member never shakes hands with female clients. You are
concerned that this will impact on his relationships. You are considering asking him to shake female
clients’ hands.
Consider:
 What issues should you consider in your response?
 What are the legal requirements?
 As a Manager, how should you deal with this issue?

Case study three

A staff member, Delores, has approached you with a request not to have to deal with a particular
customer because they feel she is treating them in a racist manner.
Consider:
 Can she refuse to deal with a customer on these grounds?
 What are the legal requirements?
 As a Manager, how should you deal with this issue?

2|Page
V2_ MAY_2019
Australian Smart College Pty. Ltd.
RTO ID: 45302 CRICOS Code: 03661E
This document is Case Studies Student.
It is part of the supporting assessment resources for Assessment Task 4 of BSBDIV601.

Case study four

In a meeting with you (Team Leader), a staff member, Jackie, expresses a concern to you. They have
recently disclosed their sexuality to a colleague, Jill, whom they have always got on well with. Jill was
surprised and stated that she has a strong moral objection to lesbians and gay men. Jill had said as she
felt it was not acceptable to be a lesbian but did want maintain a positive relationship with Jackie, she
requested Jackie should help in this matter by not referring greatly to their sexuality again.
Consider:
 Is this response acceptable?
 What are the issues to consider?
 What are the legal requirements?
 As a Manager, how should you deal with this issue?

Case study five

A staff member employed with the company for five years ago was diagnosed with depression about a
year ago. She did not tell you until three months ago, when she confided in you about what she was
experiencing and the treatment she was getting from her doctor and therapist. A month ago the staff
member was signed off on sick leave.

She returned to work last week but is overwhelmed. You are prepared to help this staff member for
another month but after that, you are feeling it might be time to terminate the staff member’s
employment.
Consider:
 What support could you offer the staff member?
 Are there any legal requirements?
 As a Manager, how should you deal with this issue?

3|Page
V2_ MAY_2019
Australian Smart College Pty. Ltd.
RTO ID: 45302 CRICOS Code: 03661E