Website Customer buys in Data uploaded in Allen (AU) will

Digital Marketing
the website BM assign the control
number

Advise the customer to YES With Porting

Is the number terminated
have it reactivated Request
from the other retailer?
from the other retailer
Allen (AU):
CS will register the
Deliver sim card to
NO details in Portal
customers
Without
YES Wait for the Porting
Can it be
customer to Request
reactivated?
receive the sim
card
NO

General
Advise to use the YES Inquiry
number from CS will activate
HM/GT instead the sim card in
Portal
NO
Recharge

YES Ask if there is other

number from other
provider
Customer
Service Technical

Close Account

Billing YES YES

NO NO

TIO Cases Team Leader Supervisor

Resolved?