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India’s Largest
Delivery
Network
Company
serves over
10,000 pin
codes in India
and operates
through 240
international
offices across
the globe.
With an effort
to make your
search for
branch office
addresses
easy and
hassle free we
have listed all
the branch
office address,
which will
enable you to
trace your
desired
location
without delay.
INTRODUCTION
Vision
To be the most Admired and Successful Express
Distribution Company in India by meeting and
exceeding our Customers' expectation of services.
Mission
QUALITY POLICY
STRATEGIC INTENT
.
The five Forces and relation to DTDC
The threat of the entry of new competitors
Profitable markets that yield high returns will attract new
firms. This results in many new entrants, which eventually
will decrease profitability for all firms in the industry. Unless
the entry of new firms can be blocked by incumbents, the
abnormal profit rate will fall towards zero (perfect
competition).
India Couriers
Air Pronto Couriers
Airwings
Au Courier
Capitol Overseas Courier Service
Classic Couriers Pvt.
Countrywide Express Ltd.
City Courier Service
Eastern Air Couriers
Eastern Air Couriers, Pvt. Ltd.
Efex Courier
Gati Ltd.
JK International, Inc.
Orbit Worldwide Express
Transglobal Express Ltd.
Transworld Discount Courier
WHITES Courier 'N Cargo
AFL :
One among the acknowledged leaders among the
logistics companies in India is AFL. Through its
domain of logistics services,the company has
delivered world class service in India. In 1979,the
company introduced the first ever courier service by
forming an alliance with DHL World Wide Express.
The company offers services like Logistics and
warehousing,Courier Company and Custom
Consultant.
DHL :
This company is one among the major logistics
companies in India. It is a market leader globally in
overland transport,air freight and international
express. The company ranks No.1 in the world in
contract logistics and ocean freight. The biggest
logistics and express network in the world has a
network in about 220 territories and
countries,72,000 vehicles,350 Aircrafts,36 hubs and
4,700 bases.
Blue Dart :
This logistics company is South Asia's top integrated
express package Distribution and courier company.
The domestic network of the company covers about
21,340 locations and provides service to 220
countries by the company's sales alliance with DHL.
It provides the best service like Free Pick up from
Your location,Regulatory Clearances,Real Time
Tracking,Free Computerized Proof of Delivery etc.
Gati :
The company is a key leader in then arena of
express cargo delivery and a significant one in the
supply chain management solutions and distribution
in India since the year 1989.The company provides
services like the WareHousing,Express Cargo etc.
Logistics Solutions of the company are
Warehousing,Supply chain Management. The
Distribution Solutions of the company are Gati
Surface Express, Gati coast to coast, Gati Air Express
etc.
Safexpress :
It is one of the largest express company in India.
The company offers the best and integrated logistics
solutions. In 2002 the Limca Book of Records
declared the company as the Largest Logistics
service Provider in India. The company has a
network over 550 locations in 28 states and 7
countries. It has 3000 weather proof ISO-9002
vehicles.
Ashok Leyland :
The leading provider of logistic vehicles for the India
Army is this company. It is a key leader in the
tractor-tailers and multi axle trucks. The company
manufactures buses,trucks,engines and special
application vehicles in India. It is promoting a new
company called Ashley Transport Services Ltd. for
exchange of information and integrated services
related to logistics in order to tackle the business of
freight contractors.
Agarwal Packers and Movers:
This popular Indian logistics company provides
logistic services like the home shifting,car packing
etc. across India. The company believes in keeping
technology and people and of course heart and soul
in the movement of the individuals respective items.
The company offers quality service in transportation
and packing.
First Flight:
This logistics company in India specializes in courier
services world wide. The multi-tracking programs of
the company are Domestic ,International,First
Wheels,First Wings and many others. The overseas
offices of the company are in
Malaysia,Singapore,UK,US,UAE, Quatar, Oman.
These are some of the competitors of DTDC which it
has to deal with currently. Due to the above
competitors it has to face severe competion,
• Telephone
• E-mails
• Telegraphs
• Fax
• Fast delivery
• Tracking of the sent couriers through net
• Brand name
Differentiation Strategy
Differentiation is aimed at the broad market that involves the
creation of a product or services that is perceived throughout
its industry as unique. The company or business unit may
then charge a premium for its product. This specialty can be
associated with design, brand image, technology, features,
dealers, network, or customers service. Differentiation is a
viable strategy for earning above average returns in a
specific business because the resulting brand loyalty lowers
customers' sensitivity to price. Increased costs can usually
be passed on to the buyers. Buyers loyalty can also serve as
an entry barrier-new firms must develop their own distinctive
competence to differentiate their products in some way in
order to compete successfully. Examples of the successful
use of a differentiation strategy are Hero Honda, Asian
Paints, HLL, Nike athletic shoes, Perstorp BioProducts,
Apple Computer, and Mercedes-Benz automobiles.
• Fast delivery
• Tracking of the sent couriers through net
• Brand name
Complete E commerce
solutions from DTDC
DTDC offers end to
end solutions for the
E commerce business.
Expert team within
the company develops
customised solutions
and offers seamless
integration with the
customer applications
so that customer can
integrate shipping
solutions to their E
commerce business.
DTDC core
competencies in
express shipping,
providing detailed
online shipment
information and
automated shipping
processes are the
perfect answer to the
emerging e commerce
needs. By integrating
DTDC services and
DTDC technology in
superior eCommerce
solutions, DTDC is
able to provide your
customers the most
crucial part of your
busines which is end
mile delivery
solutions.
DTDC's E commerce
solution can help you
with system
generated bar-coded
waybill at your site
facilitating an easy
process.
Online address
» book: store and re-
use addresses
» Track packages
Schedule a courier
»
pick-up
Get customized rate
»
quotes
Create customized
»
shipment reports
Multiple Piece
Shipping: send
» multiple packages
on the same Air
Waybill
Group shipping:
Send the same
shipment type to a
group of different
»
people without re-
entering the same
information for
each Air Waybill
» Customized reports
DTDC Indian
Address Validation
Tool- ensures that
customer-entered
»
shipping addresses
for the destinations
are correct at the
time of order.
Customer Value Additions
Customers can directly track their consignments at
our web site.
We have special computer based booking procedures
so that bulk consignments can be handled
efficiently.
o Runners
o Horse Riders
Birth,
Growth & Development
of Courier Service in
India
o Smart labels
Future
Of Courier & Cargo
Industry
• Estimated growth in revenue of
INR 4,000 Crores (USD
889 Million) and expected
to double in next 5 years
• Domestic airfreight market likely
to grow exponentially by 2010
• Attracting MNCs
DTDC OVERVIEW
• India’s largest delivery network
• Handles 10 million parcels a month
• 13,000 people in operations
• 3,700 locations
• Serves 10,000 Pin codes
• 10 Regional offices and gateways
• 240 International destinations
• Special services to SAARC
• ISO9000 Certified
• Reliance (ADAG) large shareholder
Franchises
• Pioneer in Franchise Business
• 3700 in India
• 25 in US and UK
• 500 finished 10 years
• 1000 finished over 5 years
• Win-Win partnership
• Long term commitments
• Sales support
• IT link up - intranet
• Special schemes
TECHNOLOGY
• Web based tracking
• Electronic POD
• Over 100 people team
• 10 Years of investment
• IBM partnership
• Solid intranet
• Linked with partners
• Bar coding of AWB
• 100% scanning
Services provided:
1.Domestic tracking via internet, SMS
8
2.DTDC’s E commerce solution that helps with system generated
bar-coded waybill at the
customer’s destination facilitating an easy process.
3.Customers can schedule a courier pick-up
4.Get customized rate quotes
5.Customer can create customized shipment reports
6.DTDC Indian Address Validation Tool- ensures that customer-
entered shipping addresses
for the de1stinations are correct at the time of order.
Challenges faced:
1.Does not own freighter aircraft.
2.Still developing its overseas expansion.
3.Repeat deliveries leading to higher cost
B.C.G MATRIX
To use the chart, analysts plot a scatter graph to rank the business units (or products) on the
basis of their relative market shares and growth rates.
Cash cows are units with high market share in a slow-growing industry. These units
typically generate cash in excess of the amount of cash needed to maintain the business.
They are regarded as staid and boring, in a "mature" market, and every corporation would be
thrilled to own as many as possible. They are to be "milked" continuously with as little
investment as possible, since such investment would be wasted in an industry with low
growth.
Dogs, or more charitably called pets, are units with low market share in a mature, slow-
growing industry. These units typically "break even", generating barely enough cash to
maintain the business's market share. Though owning a break-even unit provides the social
benefit of providing jobs and possible synergies that assist other business units, from an
accounting point of view such a unit is worthless, not generating cash for the company. They
depress a profitable company's return on assets ratio, used by many investors to judge how
well a company is being managed. Dogs, it is thought, should be sold off.
Question marks (also known as problem child) are growing rapidly and thus consume
large amounts of cash, but because they have low market shares they do not generate
much cash. The result is a large net cash consumption. A question mark has the potential to
gain market share and become a star, and eventually a cash cow when the market growth
slows. If the question mark does not succeed in becoming the market leader, then after
perhaps years of cash consumption it will degenerate into a dog when the market growth
declines. Question marks must be analyzed carefully in order to determine whether they are
worth the investment required to grow market share.
Stars are units with a high market share in a fast-growing industry. The hope is
that stars become the next cash cows. Sustaining the business unit's market leadership may
require extra cash, but this is worthwhile if that's what it takes for the unit to remain a leader.
When growth slows, stars become cash cows if they have been able to maintain their
category leadership, or they move from briefstardom to dogdom.[citation needed]