Sie sind auf Seite 1von 3

ARMAND DECANO ABELLA

mobile:

PERSONAL DATA
ADDRESS

SSS
TIN
AGE 46
DATE OF BIRTH 04 July 1973
PLACE OF BIRTH Bislig, Surigao Del Sur
MARITAL STATUS Married
RELIGION Roman Catholic
HEIGHT 5’4”
WEIGHT 140 lbs
EMAIL

EDUCATIONAL ATTAINMENT

BACHELOR Of SCIENCE In ELECTRONICS And COMMUNICATIONS ENGINEERING (B.S.E.C.E.)


2nd year regular, 1993-1994, Don Bosco Technical Colleges, Mandaluyong City.

WORK EXPERIENCES

TELEPERFORMANCE PHILIPPINES, INC. Aug 2018 – Feb 2019


(account: AT&T, a telecoms company, U.S.A.)
Level 2, SM City Masinag, Marcos highway
Antipolo city, Rizal, Philippines
tel. 857 3222 Job scope:

Customer Service Representative, Non-voice, Dual chat


Assisted customers and applied fixes on all error types on their wireless mobile billing charges, follow ups on filed
cases for these, revisions on account profiles, processed purchases on wireless devices, device upgrades and
trade-ins, and all other mobile service inquiries.

STELLAR PHILIPPINES, INC. Nov 2012 – Mar 2018


(account: Simply Energy, an energy retailer, Australia)
Ground Floor MDC 100 Building, C-5 corner Eastwood
Ave., Barangay Bagumbayan, Quezon City, Philippines
tel. 230 1200 Job scope:

Customer Service Representative, Non-voice, Disputed Billing Team - Back Office


Applied fixes for discrepancies on customer’s electricity and gas billings, which may partially or fully include
customer’s inquiry on errors and disputes, if any, on billing amounts, corrections on all discount types, balances
brought forward, concession credits, ratings, solar feed-in credits and ratings, discrepancies on offers applied for
against offers applied to billing, goods and services taxations (GST), high and low billings, revisions on customer
account profiles, out of the box investigations utilizing various tools including secured online internet pages,
determining aged debt credits that may arise from aged discrepancies, billing reconciliation if errors span whole
account periods, and determining discrepancy gravity based on preset categories if issues are for escalation,
among others.

All fix applied to billing categories, i.e., unbilled accounts, immediate bills tagged by system, final bills, disputed
bills, and recent ombudsman accounts. Also processed workloads for lateral tasks for contracts upload, and billing
accounts for classification if for retailer transfer issues.

SITEL CONTACT CENTER OUTSOURCING Nov 2011 – Jan2012


(account: Equifax Credit Bureau, a credit profiling company, USA)
2/F, Centerpoint Bldg., Garnet Road corner Julia Vargas
Avenue, Ortigas Business Center, Pasig City, Philippines
Job scope:
Customer Service Representative, Inbound
Provides inbound, and outbound if warranted, voice support and subsequent sales conversion for caller
clients’ inquiry on individual credit profiles. Assessment and details confirmation, executing minor
corrections, filing and clearing minor and major disputes on account segments, forwarding to fraud or
freeze departments as may be warranted, and generation and delivery of credit reports and scores, of
individual credit profiles. Area covers the United States and adjacent territories.

LUSRAI MPC Jul 2002 – May 2011


(a Manila Waters, Inc. distributor-contractor)
3/F Samson Bldg., Don Vicente Avenue,
Peñafrancia Hills Subd., Antipolo City, Rizal
Job scope:

Materials Procurement and Distribution Logistics


Logistics oversight on planning detailed, cost-efficient and secured purchases, organization, applying
beginning and ending inventory, hauling and transportation, of stocked materials, equipment, equipment
components, and tools to logistically located and pre-designated field project warehouses per project
demand. Subsequent warehouse management and control of stock, equipment, and tools; reverse logistics
management, within distribution nodes; and preparation of weekly and monthly proportional reports on
materials usage.

Billing and Records


Acceptance, review of requirements, and forwarding water service contract applications for onsite
ocular inspection; clearing for area delinquents based on records and recommendation of these
applications for water service installation.

Preparation of bill reading formats, finalizing balances and miscellaneous bill fees, individual relative
consumption assessment, printing, and reviewing of household water billings for variably 2,000
households.

Receiving billing inquiries and disputes from subscribers, and delegating procedures for these;
preparation of parallel readings with distributor for assessment and monitoring of comparative bulk
usage; preparation of individual subscriber statement of account as may be required; monitoring and
forwarding monthly, or as required, reports and accounts receivables for active, in-active and
delinquent billings; recommendation of delinquent subscribers for permanent disconnection; reports
on illegal taps, etc.

Field Supervision
Second-level field supervision per sector, of excavation, bedding, main and secondary water pipe
laying and pipe fitting installs (4ӯ to 2ӯ), with appurtenances provisions for household metering
installations (3/4ӯ to 1/2ӯ), thrust-blocking, backfilling, and restoration.

Familiar with various potable water piping materials, i.e., UPVC, PE, GI, CI and BI. Overseeing and
close monitoring of leakage tests on installation of main pipes, pipe fittings, and appurtenances, i.e.,
CI mechanical tees 90˚-45˚-30˚, PE compression tees 90˚-45˚-30˚, straight and non-straight
elbows/ couplings; CI flanges, isolation valves, saddle clamps, male-female adaptors, angular valves;
PE pipe butt-joint fusion, pipes of different material adaptation, pipe re-chamfering or re-threading,
stub-outing, and pressure gauging-monitoring, among others; sizes ranging from 4ӯ to 1/2ӯ and of
various materials.

Logging of actual materials usage on field as per install; rough As-Builting of materials as per install,
and finalizing As-Built technical draw plates per sector.

Drafting
Manual drafting, design and layout planning of main, secondary, and household water distribution
system pipelines, pipefittings and appurtenances of various materials (4ӯ to 1/2ӯ) covering 9
master areas.

Miscellaneous Reports
analyzation and derivation of data from raw data like procurement against percentage of usage of manpower,
materials, and equipment; fractional or total systems loss, rating/pacing of activities on field, logging of individual
and core accomplishment against timeframes and PERT-CPMs, linear data graphing, among others.

FIBZOU GENERAL CONSTRUCTION SERVICES, INC. Mar 1999 – Feb 2001


(Proprietor: Florello D. Abella, brother)
Madison St., Cuesta Verde Exec. Homes, Antipolo City, Rizal
Job scope:
Oversight on basic electrical layout and rehabilitation
Monitoring and overseeing, as per instruction, lay-outs and installation and/or rehabilitation of
electrical wiring runs on various housing and low-rise building projects; including runs for low voltage
lighting and lamps, receptacles, three-way switches, air conditioners, subpanels, service panels,
service entrance, and others (rated ampacity @ 10-200 Amps, wire gauged @ 18-2/0).

and may have been incidentally involved in auxiliary projects under


similar work scopes during the same period for colleague company:

FORTUNADO GENERAL CONSTRUCTION SERVICES, INC.


Peñafrancia Hills subd., Antipolo City, Rizal

CRISANTA LENDING INVESTORS, INC. Jul 1995 – Feb 1997


(Proprietor: Crisanta D. Abella, mother)
Rural Bank of Cainta Bldg., M.L. Quezon St., Antipolo City, Rizal.
Job scope:

Credit Investigator
Acceptance, review, filing, and endorsement of realty and chattel mortgage applications; establishing
accurate identifications on specifically viable credit applications; appraisal of mortgage; terminating
lapsed and delinquent mortgages.

CHARACTER REFERENCES

CARL ANGELES
Teamlead, Teleperformance Phils Inc, SM City Masinag site, Antipolo City, Rizal

ENGR. FLORELLO D. ABELLA


Industrial Skills Trainer, Saudi Aramco, Riyadh, KSA

OTHER SKILLS and HOBBIES

Documentation and Document Control


preparation, proofreading, and finalizing various
types of legal and non-legal documents
Drafting
non-AutoCAD conventional drafting
Computer skills
familiar with Windows based programs,
i.e., Microsoft Excel, Microsoft Word
Driving skills
driving restricted to codes 1,2 or
vehicles up to 4,500 kgs gross weight
Keyboard rate
qwerty input at 58 to 60 words per minute
Internet surfing
Stocks and forex charting

Name of Spouse
Divine Grace M. Abella
Date/Place of birth, 29 June 1983,
bgy. Cupang, Antipolo City

I certify that the above information and data are true and correct to the best of my knowledge.

Armand D. Abella
Applicant

Das könnte Ihnen auch gefallen