A Practicum Report on

Presented to the

Faculty of the College of SHTM

Colegio De Sta.Teresa De Avila Inc.

In Partial Fulfillment

Of the Requirements for the Course leading to the

Degree of Bachelor of Science in Hotel and Restaurant Management

Submitted by:

VANESSA D. MARTIN

BSHRM 4TH YR IRREGULAR STUDENT

1st Semester, S.Y 2019-2020

Submitted to:

MS. CAROLINE CUESTA

PRACTICUM ADVISER

TABLE OF CONTENTS

CHAPTER 1: INTRODUCTION

Acknowledgement
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Company Description
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Mission, Vision, Core Purpose, Core Values
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Organizational chart
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CHAPTER 2: WEEKLY JOURNAL

Summary of Tasks Performed

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Objectives of Trainee
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CHAPTER 3:

ANALYSIS, FINDINGS AND RECOMMENDATION

A. Area of Concern Status and Analysis

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Departments
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Structure of Department
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Operation System and Procedure
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Manpower schefuling, work method and styles of communication
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Work atmosphere
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Hygiene and Sanitation
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Hotel Facilities
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Strength and Weakness
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Recommendation
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Conclusion
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APPENDICES
1. Appendix: A- Location / Map.
2. Appendix: B- Photos during internship
3. Appendix: C- Resume
4. Appendix: D- Certificate of Completion
5. Appendix: E- Evaluation form
6. Appendix: F- Acceptance form
 Acknowledgement

With deepest gratitude and appreciation, I humbly give thanks to the

people who helped me with all they can in making my On-the-Job Training a

possible one.

To my family, for their unending love and support, for providing all

my needs financially and morally, who serves as an inspiration to me, and

encouraging me to always make the best out of me.

To Dean Mr.Nandy Gaya , for giving me advice, word of wisdom

and encouragement all the time.

To my Practicum Adviser, Ms. Carol Cuesta, for sharing

knowledge and ideas, support and guidance, and most of all for giving me the

chance to explore the real world of Hospitality Industry.

To the Seda Vertis North, for their warm welcome to me and for

treating me as an employee but as part of their family.

To my Training Manager Mr. Michael Gom-os for everything

he did that contributed to my growth as a human being.

To our Almighty God, I thank Him for guiding my training and for

making this On-the-Job Training a possible one. I thank Him for His comfort

during the times I am about to give up. By his grace, I was able to finish this

training.

VANESSA D. MARTIN
Bachelor of Science in Hotel and Restaurant
Management

Chapter 1 i

COMPANY DESCRIPTION

Hotel Logo
Figure 1. Logo of Seda Vertis North

Seda Vertis North is

located in the economic hub
of Quezon City, one of the
most progressive cities in
Metro Manila. The 438-room
hotel is the largest in the
North, offering stylish
accommodations, exquisite
flavors and grand banquet
and meeting venues. It is a
few steps to Vertis North and
Trinoma Malls with their
range of international fashion
brands and home-grown
dining outlets.
An hour-and-a-half’s drive
from the Ninoy Aquino
(Pasay) and Clark
(Pampanga) International Airports, Seda Vertis North is accessible
to several IT parks, multinational corporations, broadcasting
studios, government offices, BPOs and call centers in Quezon City.

The Seda hotel collection offers a new experience in hospitality −

urban lifestyle hotels. Each property under the Seda brand fuses
contemporary design with the local vibe to create an inviting place
where relaxation, play, and work can mix. Thus, while every hotel
displays Seda's trademark style and service, each has a distinct
personality all its own.

Seda hotels are located in the most dynamic destinations in the

Philippines:
Seda Bonifacio Global City in Bonifacio Global City Taguig is a
hotel at The Fort which presents an urban retreat that fits the
cosmopolitan lifestyle of travellers in search of a vibrant
destination for a business trip or a vacation in Manila.
Seda Centrio in Cagayan de Oro City is a perfect business or
vacation hotel with its 150 well-appointed rooms, modern
facilities, and warm service in a destination that has both an idyllic
ambiance and the thrilling attraction of adventure.
Seda Abreeza in Davao City provides elegant yet comfortable
accommodations, offering 186 tastefully furnished rooms in this
center of tourism and economy in the southern part of the
Philippines.
Seda Nuvali is part of the NUVALI eco-city development in Sta.
Rosa, Laguna. It affords stunning views of the lake, overlooking
structures that blend perfectly with natural landscapes evoking a
serene, resort-like environment.
Seda Atria in Iloilo City has a contemporary environment where
business and leisure can mix for a fluid hospitality experience.
Seda Vertis North is the largest hotel in Quezon City. With 438-
rooms, it showcases elegant accommodations, extensive buffets,
and grand function venues ideal for major events and celebrations.
Seda Capitol Central ushers in a new chapter in Bacolod City's
history with modern facilities that cater to the needs of global and
local tourists visiting the area.

HOTEL OPERATING PRINCIPLES

BRAND
WE BUILD A STRONG BRAND
PEOPLE
WE EMPOWER OUR PEOPLE
PROCESS
 WE MAKE THINGS SIMPLE AND EASY
VALUE
WE CREATE VALUE FOR COMMUNITY
STEWARDSHIP/BEING A ‘KATIWALA’
WE OWN THE BUSINESS

SEDA VISION & MISSION

SEDA MISSION
“WEAVING FILIPINO HOSPITALITY AND SERVICE EXCELLENCE
TO CREATE MEANINGFUL MEMORIES”
SEDA VISION
“TO BE THE LEADING HOTEL BRAND SYNONYMOUS WITH
FILIPINO HOSPITALITY AND SEAMLESS EXPERIENCE.”

CORPORATE VALUES
Leadership:
We allow our people to make decision within their limits of
authority and accountable for their actions.
Integrity:
We do the right thing. The first time and every single time even if
no one is looking.
Vision:
We build with the future in mind.
Excellence:
We give our best in all that we do.
Malasakit:
We care enough to go the extra mile.’

HOTEL PHILOSOPHY
‘HOME OF FILIPINO HOSPITALITY’
 ORGANIZATIONAL CHART

Mr. Brett Hickey

Group General Manager

Ms. Belle Nana

Secretary

Nolan Virgie Gula Dino Bariuan Sammy Rosales Kerpatrick Boiser

Pagkatipunan
Chief Financial IT Asst. Manager F&B Asst. Misto Executive
Chief Engineer Manager Sous Chef
Officer

Manny San Luis Yvan Pagulayan Maricar De Carmelo Mercado

Ocampo
Asst. HR Director Security Manager Executive
F.O. Manager Housekeeper

Cinty Yniguez Lawrence Uy

Director of Sales Reservations

and Marketing Manager

Figure 2. Organizational Chart of Seda Vertis North

 Chapter 2

WEEKLY JOURNAL

As part of our curriculum requirements we are entitled to undergo an On the

Job Training which we will be required to render 400 hours on our first

semester in a 5-star hotel.

My first and last department was housekeeping which I learned how to

Cleaned rooms and also, I can make and release 6-7 rooms per day with my

own. Every day I used to do is having a briefing with our supervisors and with

casuals and regulars, right after that as a student trainee I worked there as an

independent person. I get all my needs like linens, bath towels, bathrobe,

Hand towels, and face towels. I arranged it in a yellow cart and go to my

assigned area/floor. Sometimes, I was able to room check two floors if there

are no Room attendants in particular floors. At my first timeI was so nervous

that I will knocked on guest rooms and going to check their rooms because

I’m afraid if the guest is sleeping and I will disturb them but luckily, I was

able to develop my self-confident to overcome my fears during my internship.

I learned also to replenish amenities of guest, Trash-outing and vacuuming

the hallway from 17thfloor to 22nd floor, I also assigned to be a runner of a

guest request and most especially bed-making and cleaning of the whole

room following all the Standard Operating Procedures (SOP).

Overall I experienced how great to worked in a 5-star hotel which I can

proudly say that after this I can easily adopt to my next job right after I

graduated. Seda has a great impact to my personality because all the things I

thought I can’t do is turned to I can do.

SUMMARY OF TASK PERFORMED

I rendered 500 hours in Housekeeping Department. As part of Housekeeping

Department, I was able to learn how to maintain my proper grooming at all

times, to work under pressure when the occupancy is high, to smile at the
guest even if you’re so tiredand facing guest with full of confidence. The most

important learning I have acquired is to be cheerful at all times, how to

handle the guest complain, always do your best in every task given by

manager or supervisor, always think positive and always make this

opportunity to be successful person in the future.

As part of Housekeeping Department. I learned a lot in different task like

making beds, replenishing linens, cleaning the rooms including the hallway,

and vacuuming. I learned about the proper sanitation, proper use of tools

and equipment, the quality of rooms that we clean according to hotel

standard, how to handle pressures and the most important is how to reach

what you call success for your life and that is to be humble and hard working.

I learned a lot in Housekeeping department because they focused by giving

more knowledge, experience, and to train the student well, and because of

this department they help me to be more productive at all times, improve my

knowledge and skill that I can use in my future career.

OBJECTIVE OF A TRAINEE

At the end of the training period, trainee should be able to:

1. To experience the actual housekeeping operation in a hotel establishment.

2. Enhance her skills related in hotel operations.

3. Finish the required training hours on each training phase.

4. The most important that I learned in this area is being humble at all times, give

your best every time the guest/supervisor is giving task. Apply all the

knowledge that I learned in this department and be productive in everyday

task.
5. The least I liked in my training is that I always tired after the shift but when I

used to it, I generally loved what I do.

6. Take your Internship and motivate yourself that its your stepping stone for the

next journey of your career. Enjoy all the moments in the Hotel and take

advantage to all the things you are going do inside the hotel. Always give your

best and never give up.

Chapter 3

ANALYSIS, FINDINGS, RECCOMENDATION

A. Areas of Concern, Status and Analysis

STATUS ANALYSIS

1. ORGANIZATIONAL
CHART

Camelo Mercado The Executive Housekeeper is the

ExecutiveHousekeeper
head of department’s flow of work.

The Supervisors are those who will

supervise the operational and to
Mikel Gom-os and Dan Concepcion
guide the other housekeepers.
Supervisor

The Rooms Controller is the one

Jonafe Valdez and Joed Francisco
Rooms Controller
who will receive all the calls and
request of other departments and
the requests of the guests, also the
one to input everything in the
system.

Grace Garcia/Kenneth Bernardo The Senior Housekeeper is assigned

to do room checks and help the
Senior Housekeepers
 housekeepers.

2. Structure of the Department

Housekeeping – is a operational department in a hotel , which

is responsible for maintaining the cleanliness, maintenance,
aesthetic upkeep rooms, public area, back area and surroundings
A hotel survives on the sale of rooms, food, beverages and other
minor services such as the laundry, spa and so on. The effort that
a housekeeping department makes in giving a guest a desirable
room has a direct bearing on the guest experience. And the
primary function of the housekeepers vacuum rugs and furniture
in hallways, rooms and public areas. They collect trash and empty
wastebaskets, change the sheets and make the beds. The refill
soap and toilet paper dispensers in public restrooms and put
toiletries and supplies in guest rooms. They dust and polish
furniture. They bring requested items, such as infant cribs, to
guest rooms. These hands-on tasks fall to the actual cleaning staff.

3. OPERATION SYSTEMS &

PROCEDURES

As for the Room Attendant

who are responsible for cleaning The Executive Housekeeper
the rooms and hallways. and the Supervisor also the
Senior housekeeper is strictly
As for the Public Area observant and implementing all
Attendant who are responsible the rules or protocols.
for cleaning and maintaining of
lobby, hallways, parking lot,
office of every department,
restrooms

4 MANPOWER
SCHEDULING, WORK
METHOD, STYLES OF
COMMUNICATION The schedules are well
followed by the employees.
The Supervisor and Controller
will be the one who will control For Ojt’s same as the schedule
us through phone call or who of Room Attendant 8am – 5pm
message together for the
operations the whole day and the
following day.
- 8 hours a day.

5. WORK ATMOSPHERE

Every room is well

 cleaned and set up.

6. SANITATION These things are strictly

PROCEDURES & PRACTICES implanted by the Manager to
make sure the facilities and
rooms are cleaned.
The staff used a proper
cleaning chemical by different
places.

Good sense (White) – for air

freshener.

Stride (Red Orange)– for all

purpose like woods, floor, glass

Glance (Light Blue) – for

glass and mirror

Crew (Violet)– for toilet bowl

 Seda Vertis North Facilities

HOTEL FACILITIES
Quezon Ballroom - A grand 700 sqm, pillar-less function venue suited for
large events with up to 450 attendees, with a spacious pre-function area, and also
divisible into three smaller function rooms.

Satin 1 & Satin 2- Two separate multi-purpose event spaces that can accommodate
30 to 60 persons.

SEDA VERTIS NORTH – VENUES

Velvet 1 & 2 2nd floor- Three separate function rooms that can accommodate small
groups of up to 25 people.

SEDA VERTIS NORTH– ROOMS

DELUXE ROOM – 32 SQM

Chic, comfortable, and conveniently equipped with modern amenities.
 CLUB ROOM - 32 SQM
Ideal for travelers who enjoy that extra touch of exclusivity and personalized
servicethat go with Club privileges.

PREMIER ROOM 48 SQM

Elegantly designed with muted colors and accentuated with
contemporary pieces in vibrant tones, with floor- to-ceiling glass
windows that give it an open and brighter feel (with Club Lounge
access).

CORNER SUITE 64 SQM

Best for families and travelers who enjoy the added comforts of a
separate master and living room and enhanced amenities,
including Club Lounge access.

PRESIDENTIAL SUITE 160 SQM

The epitome of luxury and sophistication with dedicated and
specialized butler service, and fully-equipped with the comforts of
home (with Club Lounge access)

All rooms have:

 Air-conditioning

 Cable television

 Internet connectivity

 Balcony/Deck

 Non-smoking rooms

 Shower with bathtub

 Telephone

 Bidet toilet

STRENGTH & WEAKNESS

Strengths
The strength of this department is that they are capable of
handling high percentage of arrivals and departures during peak
days and holidays. And there is a very good man power. The
management is also capable of handling pressure packed
situations when it comes to emergency and response quickly if
having a guest complaint.

Weaknesses
The weakness is that we focus too much on cleaning the rooms
and forgetting to clean the hallways in which the guests always
notice. And also sometimes the hotel have the linen shortage.

C. Recommendations
Needs more supervision on the room attendants in order for them
to be guided well in doing their tasks. And making sure to clean it
properly also always handle it with care.
Need to lower the room quota per room attendant.

D. Conclusion
In this internship I learned a lot of things like how to talk to guest
in a nice and professional way, how to answer them whenever they
have questions, how to clean the rooms, and how to maintain the
cleanliness of the hallways and how to arrange things properly. I
also learned to be more independent and to be more responsible to
do the task being assign to me by my supervisor, I gained a lot of
knowledge, friends, and memorable experience, and that’s the
most important part of this training the “experience”. Nothing
compares to the knowledge that it can give to us. It may be hard at
first, but once we learn to enjoy the task being assigned to us and
appreciate the things that our supervisors we’re doing, it became
easier and easier every day.
 APPENDICES
Location / Map

Seda vertis north

Astra Corner Lux Drives, Vertis North, Diliman, Quezon City, 1101
PHOTOS DURING INTERNSHIP

FIXING BATHROBE