BMW ISIS Workshop System Management PDF

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Table of Contents
ISIS - Workshop System Management
Subject Page
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
ISIS Base-Software Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Prerequisites for ISIS Base-Software Installation . . . . . . . . . . . . . . . . . . . .6
Required Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Network Connectivity Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
ISIS1 IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
ISIS Administrative Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Valid ISIS Dealerspeed or S-Gate User ID and Password . . . . . . . . .7
Both ISIS Servers Must be De-registered . . . . . . . . . . . . . . . . . . . . . . .7
Workshop subnet IP range/ISIS IP addresses – including DHCP
exclusion range (if applicable) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
3g Center/Dealer Administrator’s Contact Information . . . . . . . . . . . .7
Phase 1 - Wipe Both ISIS1 and ISIS2 Servers . . . . . . . . . . . . . . . . . . .8
Phase 2 – Preparation of a Laptop/Notebook or PC

as a temporary configuration station . . . . . . . . . . . . . . . . . . . . . . . . . .17
Modify TCP/IP settings of the temporary configuration station
PC/Notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
To access the TCP/IP setting of the temporary configuration station
PC/Notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Modify the TCP/IP settings of the configuration station
PC/Notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Disable Proxy Server Settings in Microsoft Internet Explorer 6.0 or
Higher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Phase 3 - Configuration and Registration of ISIS1 Server . . . . . . .22

Language/Country Settings and ISIS1 and ISIS2 Mode . . . . . . . . . . . .24
Setting the Password for the WSM Web Interface . . . . . . . . . . . . . . . . .26
Configuration of the Network Parameters . . . . . . . . . . . . . . . . . . . . . . . .27
Confirm the Network Parameters Configuration . . . . . . . . . . . . . . . . . . .28
ISIS1 Server Configuration Inputs Completed . . . . . . . . . . . . . . . . . . . . .29
Initial Print Date: 04/08 Revision Date: 07/08

Subject Page
Selection of the Installation Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
DHCP available on the Workshop Network
(for BMW Internal networks only!) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
No DHCP in the Centers Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Dynamic Host Configuration Protocol (DHCP ) . . . . . . . . . . . . . . . . .33
Enable DHCP Server on ISIS1 Server . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Configuration of the Update Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Select Online Registration Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Login to Online Registration Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Enter Contact Person Data for Online Registration
of the ISIS1 Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Online Registration Confirmation of the
ISIS1 Server –ibase1 (ISIS1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Phase 4 - Configuration and Registration of ISIS2 Server . . . . . . .43

Setting the password for the WSM Web Interface
for the ISIS2 Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Configuration of the Network Parameters for the ISIS2 Server . . . . . .48
Confirm the Network Parameters Configuration
for the ISIS2 Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Server Configuration Inputs Completed for ISIS2 Server . . . . . . . . . . .50
Selection of the Installation Mode for the ISIS2 Server . . . . . . . . . . . . .52
Skip DHCP Configuration for the ISIS2 Server . . . . . . . . . . . . . . . . . . . .53
Configuration of the update mode for the ISIS2 Server . . . . . . . . . . . . .55
Select Online Registration Portal for the ISIS2 Server . . . . . . . . . . . . . .56
Login to the Online Registration Portal for the ISIS2 Server . . . . . . . . .57
Enter Contact Person Data for Online Registration
of the ISIS2 Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Online Registration Confirmation of the ISIS2 Server – ibase2 . . . . . .59
Configuration of the Workshop System Management (WSM)
Timezone settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Business Hours settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Units settings (kilometers to miles or miles to kilometers) . . . . . . . . . .66
Troubleshooting - Rebuilding VM’s . . . . . . . . . . . . . . . . . . . . . . . . . . .67

ISIS - Workshop System Management (WSM)
Model: All
Production: 02/2008
After completion of this module you will be able to:
• Demonstrate the functions of the Workshop System Management (WSM)

application.
• Demonstrate how to perform a de-register and register of both ISIS servers.
• Demonstrate the procedures for wiping and installing the Workshop System
Management (WSM) application.
3
Introduction
One of the Core Applications included in the ISIS v2.5.0 Base-Software is Workshop
System Management (WSM), an easy to use, user-friendly Web-based Configuration
and Management tool for the ISIS Cluster System. An ISIS Cluster System is made up
of two ISIS servers label ISIS1 and ISIS2. (ibase1 & ibase2)
Through WSM, the center’s 3g Center/Dealer Administrator can configure and manage
the ISIS servers in the cluster system.
4
ISIS Base-Software Installation

The ISIS Base-Software Installation has a four-phase process. Phase 1 and Phase 2 of
the install consist of two independent processes which do not interfere with each other.
Therefore parallel execution of Phase 1 and Phase 2 is recommended.
There is a dependency between Phase 3 and Phase 4 because both ISIS Servers run in
a Cluster System therefore the ISIS1 server must first be configured and registered while
the ISIS2 server is shutdown. After the Configuration and Registration of the ISIS1 server
is successfully completed, then the ISIS2 server can be switched on for Configuration
and Registration as well.
Phase 1 – Installation of ISIS Base-Software on both ISIS1 and ISIS2 servers

Two scenarios for a new (Full) installation of an ISIS Server using ISIS v2.5.0 Base -
Software (DVD):
• Without WIPE process - (Re-Installation of both ISIS servers running Pre-installed
ISIS v2.5.0). No formatting nor partitioning of the hard drives take place.
Example: This procedure is performed if an error in the host software is suspected.
• With WIPE process - (Installation process for corrupted/misconfigured ISIS servers).
This process should only be performed if directed to do so by first level support or
installation instructions.
(as a temporary configuration station)
Phase 3 – Configuration and Registration of ISIS1 server
Phase 4 – Configuration and Registration of ISIS2 server
ISPI software installation packet (Starterkit V2.0)
5
Prerequisites for ISIS Base-Software Installation
Only the first installation (after delivery of the ISIS) is carried out by an SBS (SIEMENS
Business Systems) technician. All subsequent software updates and installations must
be carried out by the 3g Center/Dealer Administrator.
If a problem occurs with the ISIS system the user should first of all contact the 1st level
support helpdesk before attempting any corrective action. A Wipe & Reinstall should only
be undertaken at the request/recommendation of the helpdesk.
Required Software
Starter Kit 2.0

Number of
Software
CD’s/DVD’s
2 ISIS Base
2 Wipe
1 ITools
1 ISTA
As the Wipe & Reinstall procedure requires CD’s and DVD’s to be inserted/removed
from the CD drive on the ISIS server it is recommended that you use a PC in close
proximity to the ISIS servers.
Network Connectivity Check

You should run the ICC Connectivity Check software tool V2.0.1.0 or higher
before starting to confirm the availability of the registration and update servers in
JETstream. These tools can be found on the DCSnet web page under the ser-
vices/workshop menu. This software tool and user instructions can also be acquired
by contacting the Workshop technology helpdesk (API).
6
ISIS1 IP Address
The ISIS1 IP address will be required for the WSM. The easiest method to obtain this
address is to view the display on server 1.
LCD screen of the bottom server (IP Address of the primary ISIS1 - “ibase1 *” displayed)
ISIS Administrative Password

The ISIS Administrative password is assigned by the original installer. This will be required
to perform various WSM functions.
Example: Powering down the servers.
If this password is lost/invalid, contact the workshop technology helpdesk.
Valid ISIS Dealerspeed or S-Gate User ID and Password

This ISIS user id and password expires after 30 days of inactivity. Please check your
account prior to any ISIS procedures by logging into the Dealerspeed (S-Gate) homepage
and resetting the password, if prompted to.
Centers/Dealerships utilize Dealerspeed to maintain the account.
Internal/Corporate sites utilize S-Gate to maintain this account.
Both ISIS Servers Must be De-registered

If this procedure is not performed before a WIPE, the process cannot be performed local-
ly. You must contact workshop technology helpdesk or first level support.
Workshop subnet IP range/ISIS IP addresses – including DHCP

exclusion range (if applicable)
The specific range of IP addresses that will be used need to be obtained.
3g Center/Dealer Administrator’s Contact Information

You must have the phone number and email address available.
7
Phase 1 - Wipe Both ISIS1 and ISIS2 Servers

A Wipe should only be undertaken at the request/re-
WARNING!!! commendation of the Helpdesk. Both ISIS servers
must be de-registered before a wipe and reinstall
can be carried out.
Deregistration Procedure
Carry out the steps in this procedure if instructed to do so by the Helpdesk. If the Wipe
& Reinstall is part of a problem resolution, then usually de-registration will have been
performed by the Helpdesk. If at anytime during this procedure you are unable to suc-
cessfully de-register the servers contact the Helpdesk for assistance.
First, De-register ISIS1
• Double click on the ISIS Launcher icon or start browser and enter ISIS1 IP address.
• Click on “Registration”.
• Place the cursor over iBASE1 and click once to select.
• Click on “Revoke Unit Registration”.
8
The following confirmation window should appear:
• Click on “OK”.
• Input your Dealerspeed or S-Gate account details.

• Click on “Login”.
Note: This ISIS user id and password expires after 30 days of inactivity.
Please check your account prior to any ISIS procedures by logging
into the Dealerspeed (S-Gate) homepage and resetting the password,
if prompted to. You only have three attempts to enter the correct
username/password. Contact the DCSnet Helpdesk
9
• Click on “Finish”.
Note: As a confirmation that the server de-registered the display on the server
page changes from green to red.
10
• Next, De-register the ISIS2 Server
• Start browser with the IP address of ISIS2.

• Click on “Registration”.
• Place the cursor over iBASE2 and click once to select.
• Click on “Revoke Unit Registration”.
11
• Input your Dealerspeed or S-Gate account details.

• Click on “Login”.
12
• Click on “Finish”.
13
When iBASE1 & iBASE2 have been successfully de-registered the status will change to
(red). (During this time for the complete de-registration of the ISIS server, the status
may also briefly change to ( yellow ).
14
• Start Browser and input IP Address of ISIS1 (ibase1 *) or start the ISIS Launcher.
• Open the CD/DVD Trays of both servers and insert the ISIS v2.5.0 “Wipe” CD
in each server and then close the trays.
• Click on ISIS2.
• Click on “Stop Device”.
• On the pop-up window reply “OK” to “Are you sure?”
• Input ISIS Administrative password.
• Click on “Continue”.
(It takes 2-3 minutes for the server to completely shut down)
• Click on ISIS1.
• Click on “Stop Device”.
• Reply “OK” to “Are you sure?”
• Input ISIS Administrative password.
(It takes 2-3 minutes for the server to completely shut down)
Once the System Overview screen is displayed, close the browser window.
15
Note: If the ISIS Administrative Password is lost or unknown or the WSM is not
functioning, insert the Wipe CDs and then Press and hold the power but-
ton on each server for 3 seconds – until the servers power down
(orange) Power LED lite.
When both servers are showing a (orange) Power LED on the front display - press the
power button briefly on ISIS1 & ISIS2.
The “Wipe” procedure will start automatically as each server starts up. After approxi-
mately 10 minutes, the “Wipe” CDs will be ejected.
Once both drives are automatically ejected, replace “Wipe” CDs with ISIS v2.5.0 DVDs
and close CD/DVD trays.
v2.5.0 software will now be copied to the server hard drive.
When software has been downloaded (approximately 1.5 hours) the v2.5.0 DVDs will
be automatically ejected. Remove DVDs and close trays.
The software will now be installed automatically on both servers and requires no user
input – this will take approximately 2 hours 20 minutes.
When installation is complete both ISIS1 & ISIS2 will power down - (orange)
Power LED will be showing on front display. You are now ready to configure ISIS1 (the
bottom server).
16

as a temporary configuration station
ISIS Cluster System is delivered as a black box solution (without monitor, keyboard and
mouse) therefore a Windows XP Professional w/SP2 Laptop & LAN cable is required as
a temporary configuration station to access the WSM Web interface for configuration
and registration of the ISIS Servers. This laptop/PC must have passed the ISPI PC
check tool with a green light.
Required laptop software:
• Sun Java Runtime Environment – 1.05_09 or higher
• Microsoft .NET Framework 1.1 & 2.0
• Internet Explorer 6.x or higher
• Pop-up blocker and firewalls turned off
*Make sure your laptop wireless network connection is turned off
or set to “Disabled”.
After the configuration and registration phase is completed and the workshop network is
properly configured, “Users” should be able to access ISIS WSM interface and other
ISIS applications from any PC or Notebook (which has passed the ISPI PC check tool
with a green light) on the workshop network.
Modify TCP/IP settings of the temporary configuration station

PC/Notebook
If there is NO existing DHCP server on the workshop network, by default the TCP/IP
addresses of an ISIS servers are set to the Microsoft auto configuration IP subnet of
169.254.x.x after the installation phase has completed.
The TCP/IP settings of the configuration station PC/Notebook must be modified (as
illustrated below) to be on the same IP Subnet as the ISIS servers e.g. 169.254.x.x in
order for the configuration station PC/Notebook to connect to the ISIS server.
Note: It is only required to change TCP/IP setting of the temporary configura-

tion station PC/Notebook if there is NO existing DHCP server on the
workshop network!!!
17
To access the TCP/IP setting of the temporary configuration station

PC/Notebook
• Click the Windows “Start” icon on Taskbar on the computer.
• Select “Connect to”
• Select “Show all connections”
• Double click “Local Area Connection”
• In Local Area Connection, highlight “Internet Protocol (TCP/IP)”
and click on “Properties”.
18
Modify the TCP/IP settings of the configuration station

PC/Notebook
• In the “Internet Protocol (TCP/IP) Properties” window, write down the current
settings for later usage. (Restore the TCP/IP setting after the registration of the
ISIS1 Server)
• Select “Use the following IP Address” and then type in a static laptop IP 1
number above or 1 number below the one displayed in the LCD screen of ISIS1 or
ISIS2.
Example: ISIS1 or ISIS2 IP=169.xx.xx.159, laptop IP=169.xx.xx.160
• Enter 255.255.255.0 for the subnet mask and then leave the default gateway and
all DNS information blank.
• Select “OK” and then “OK” again. The laptop will take a minute to reconfigure
(hour glass shown for the cursor).
19
Disable Proxy Server Settings in Microsoft Internet Explorer 6.0

or Higher
The Proxy Server settings in the Microsoft Internet Explorer of the temporary configura-
tion station PC/Notebook must be disabled to avoid any mis-configuration issue.
Check the Proxy Server settings (as illustrated below) and make sure the settings are
not enabled and if enabled then disabled the settings.
Start Microsoft Internet Explorer to access the “Internet Options” windows:
• Click on or Double click “Internet Explorer icon”
• Click on “Tools (or Extras)” tab
• Select “Internet Options”
• In the “Internet Options” window click on “Connections” tab
• Click on “LAN Settings” tab to open the “Local Area Network (LAN) Settings”
windows.
20
Note: Make certain that none of the boxes are checked.
• Select “OK”.
21
Phase 3 - Configuration and Registration

of ISIS1 Server
Press the power button on ISIS1 – DO NOT touch ISIS2 during the
following steps.
Leave the 2nd ISIS Server switched off!!!
After 5~8 minutes an IP address will be displayed in the ISIS1 server LCD screen.
Note: The LCD screen displays scrolling messages – one of them will be the IP
address.) *If your workshop subnet is properly configured without a
DHCP server, you should see a 169.xxx.xxx.xxx IP address.
*Special Circumstance: If your workshop subnet is properly configured
with your own DHCP server, the server should display an IP above the
static ISIS range but within the workshop subnet range.
22
The Front Display Panel shows current operating status of the ISIS servers and it refresh-
es every 10 seconds during configuration.
• Wait until the temporary IP address is shown on the Front Display Panel and write
it down.
• Connect the (Already Prepared) configuration station PC (or Notebook) to port
5 or 6 of the ISIS HP Procurve switch.
• Input the IP address displayed on ISIS 1 server (ibase1) into a new browser window.
• Browser will start at the ISIS setup/configuration screen.
23
Language/Country Settings and ISIS1 and ISIS2 Mode
• Browser will start at the ISIS setup screen

• Notice and confirm that the primary/secondary icon is in “Primary” mode.
Key
Large quarter circle filled in black; small transparent circle behind it:
= Primary mode
Large quarter transparent circle; small circle filled in black behind it:
= Secondary mode
24
• (ISIS1): Change the language to “American English” from the drop down menu.
• (ISIS1): Change the Country to “United States of America” from the drop down
menu.
25
Setting the Password for the WSM Web Interface
NOTE: This password you create must be documented and will be used later
on for ISIS2 server and all other Administrative WSM tasks as well.
(At least 8 Characters)
• (ISIS1): Input an ISIS administrative password in both fields.

26
Configuration of the Network Parameters
The IP addresses that are shown on

this screenshot are ONLY EXAMPLES.
See the Site Readiness document for
the correct IP addresses reserved for
your ISIS Servers or contact your
Workshop System Administrator.
• (ISIS1): Input the IP Addresses for ISIS1.

• Double check your IP numbers and punctuation input before clicking “Continue”.
WARNING!!!
It is be extremely helpful to have a second
person review the input IP addresses before
clicking “Continue”.
There is no other provision for entering or

modifying this information.
If the IP addresses are entered incorrectly,

another WIPE must be performed.
27
Confirm the Network Parameters Configuration
• (ISIS1): The system will now indicate that the IP Addresses will be changed –
Press “Continue”.
28
ISIS1 Server Configuration Inputs Completed
On the LCD-display, the following messages appear: Configuring Network,

Waiting for VM Score, Waiting for VM ETK, Stop VM.
Do not press ‘F5’ or ‘Refresh’ the browser window during configuration or
rebooting.
Do not make a new connection to the server during configuration or rebooting.
After the Restart or Reboot, the newly assigned IP address is shown on the
Front Display Panel, then close Internet Explorer windows.
Note: When this dialogue appears, disconnect LAN cable from ISIS HP
Procurve Switch. Do not perform any task until the Server Restarts!!
The first part of the Configuration and registration phase of the ISIS1 server is now in
progress. WSM is now integrating the ISIS server into the workshop network environ-
ment which takes 30 minutes thereafter the server will automatically restart.
29
• Final screen will display that the “system is now going down – please stand by”
• The system will now reboot and configure the new IP Addresses.
• After the system reboots (30 minutes) a new IP Address will be displayed in the
server LCD screen (it should be the first IP Address you entered in the Configuration
of the Network Parameters).
• Close the browser.
WARNING!!! Do not perform any work until the new IP Address is

displayed on the LED screen on the server.
Note: For Non-DHCP Environment -

Reset the static IP settings of the PC/notebook to one within the
workshop network static scheme that is currently not being used by
any 2g equipment and higher than the range of all 17 ISIS IP addresses.
Make sure you enter the subnet mask and the network default gateway.
30
Selection of the Installation Mode
• ( ISIS1): Start the browser and input the new IP Address.

Browser will start at the ISIS setup screen .
• Accept or Select “New Installation”
• Click “Continue” button to continue.
31
DHCP available on the Workshop Network (for BMW Internal net-

works only!)
DHCP or Dynamic Host Configuration Protocol
If there is an existing DHCP server on the workshop network (Windows DHCP Server or
DSL Router with DHCP Service) then click “Continue” twice to skip the following two dia-
logue screens.
• Click “Continue”
• Click “Continue”.
32
No DHCP in the Centers Network
Dynamic Host Configuration Protocol (DHCP )

If there is NO existing DHCP Server on the center’s workshop network, the DHCP Server
on the ISIS1 Server MUST be enabled and the corresponding exclusion range must be
configured to avoid IP address conflict.
Configure exclusion range to exclude all the 11 TCP/IP addresses of both ISIS1 and ISIS2
Servers in the ISIS Cluster System, (5 for each ISIS Server and their Virtual Machines plus
one for the default gateway). There addresses are static and permanent and should not
be assigned by DHCP Server to any host.
Also configure exclusion range for the existing devices with static IP-Addresses on the
Workshop Network. Devices such as 2g equipment or other workshop network switches.
An exclusion range (or addresses) can be configured for a range of IP addresses or for a
single IP address.
33
This screen will ask for your Workshop subnet static IP range to exclude. – Please refer to
your ISIS/WSM Administrator folder. Input the proper range in the 2 lower right boxes and
then press “Add”. Once the address pool is displayed, press “Continue”.
34
Enable DHCP Server on ISIS1 Server
• (ISIS1): This shows ‘DHCP’ with a box next to it. Click on the box to mark an ‘X’ in
it and then press “Continue”. (Leave all DNS and WINS fields blank)
35
Configuration of the Update Mode
• The above screen is for setting the ISTA Update Mode. Leave the setting at
“All Updates/Information’s” and Press “Continue”.
36
Select Online Registration Portal
Index Explanation
1 Dealerspeed for Centers/Dealerships
2 S-Gate for 3rd Party Training/Internal
• (ISIS1): Click on “Dealerspeed” (“S-Gate”).

37
Login to Online Registration Portal
• (ISIS1): Input your Dealerspeed (S-Gate) username and password. These are pro-
vided in the ISIS WSM Administrator Folder.
• (Use the scroll bar to scroll down if you do not see the “Login” button).
• Press “Login”.
Note: You have 5 minutes to enter the information in this screen. A timeout will
occur after these 5 minutes and the entire registration process will have
to be restarted by restarting the browser window and reentering the
ISIS1 IP Address in the address bar.
38
Enter Contact Person Data for Online Registration of the

ISIS1 Server
After a few moments a confirmation screen appears.

• (ISIS1): Input the 3g Center/Dealer Administrator information.
Name: James Blair

Phone Number: 1.555.555.0579
Email address: jblair@bmwna.net
Note: Make certain that the center/dealership number and brand contracts
are correct for your specific location.
• Press “Confirm Unit Registration”.
39
Online Registration Confirmation of the ISIS1 Server –

ibase1 (ISIS1)
• Press “Continue”.
Registration will now take place.
40
During the registration process the screen above should be displayed.
• (ISIS1): If you get a browser error “Service Exception –

No Active Manager Found”
• Press the “Back” button at the bottom of the screen.
Note: You may be brought back to the previous screen.

If so, simply press “Continue”.
41
Asterisk * denotes Primary ISIS.
• (ISIS1): WSM screen should now be displayed - wait until ISIS1 and all associated
devices are ‘online’ with a status of (green) and “OK” before continuing.
Note: The maximum amount of time this should take is 15 minutes.
• Close browser window.
Hint – It is advised to wait for ISIS1 server activity to die down before moving on to the
next step. -- No Hard Drive activity observed, Hard Drive lights are dark, then
move on.
42
Phase 4 - Configuration and Registration

of ISIS2 Server
Press the power button on ISIS2.
After 5~8 minutes an IP address will be displayed in the ISIS2 server LCD screen.
Note: The LCD screen displays scrolling messages – one of them will be the
IP address.
*Special Circumstance: If your workshop subnet is properly configured

with your own DHCP server, the server should display an IP above the
static ISIS range but within the workshop subnet range.
43
The Front Display Panel shows current operating status of the ISIS servers and it
refreshes every 10 seconds during configuration.
• Wait until the temporary IP address is shown on the Front Display Panel and
write it down.
• Connect the (Already Prepared) configuration station PC (or Notebook) to port
5 or 6 of the ISIS HP Procurve switch.
• Input the IP address displayed on ISIS 2 server (ibase2) into a new browser window.
• Browser will start at the ISIS setup/configuration screen.
44
• Browser will start at the ISIS setup screen.

• Notice and confirm that the primary/secondary icon is in “Secondary” mode.
Key
Large quarter circle filled in black; small transparent circle behind it:
= Secondary mode
Large quarter transparent circle; small circle filled in black behind it:
= Primary mode
45
There cannot be two ISIS servers configured as

WARNING!!! Primary. If this is the case you must stop the con-
figuration immediately and contact the helpdesk.
• (ISIS2): Change the language to “American English” from the drop down menu.
• (ISIS2): Change the Country to “United States of America” from the drop
down menu.
46
Setting the password for the WSM Web Interface for the
ISIS2 Server
Note: Be sure to use exactly the same administrative password

that was entered into the ISIS1 server.
• (ISIS2): Input an ISIS administrative password in both fields.

47
Configuration of the Network Parameters for the ISIS2 Server
The IP addresses that are shown on this

screenshot are ONLY EXAMPLES. See
the Site Readiness document for the
correct IP address reserved for your
ISIS Servers or contact your Workshop
System Administrator.
• (ISIS2): Input the IP Addresses for ISIS2.

• Double check your IP numbers and punctuation input before clicking “Continue”.
It is be extremely helpful to have a second
WARNING!!! person review the input IP addresses before
clicking “Continue”.
There is no other provision for entering or

modifying this information.
If the IP addresses are entered incorrectly,

another WIPE must be performed.
48
Confirm the Network Parameters Configuration for the ISIS2 Server
• (ISIS2): The system will now indicate that the IP Addresses will be changed.
• Press “Continue”.
49
Server Configuration Inputs Completed for ISIS2 Server
On the LCD-display, the following messages appear: Configuring Network,

Waiting for VM Score, Waiting for VM ETK, Stop VM.
Do not press ‘F5’ or ‘Refresh’ the browser window during configuration or
rebooting.
Do not make a new connection to the server during configuration or rebooting.
After the Restart or Reboot, the newly assigned IP address is shown on the
Front Display Panel, then close Internet Explorer windows.
When this dialogue appears, disconnect LAN cable from ISIS HP Procurve
Switch. Do not perform any task until the Server Restarts!!
The first part of the Configuration and registration phase of the ISIS2 server is now in
progress. WSM is now integrating the ISIS server into the workshop network environ-
ment which takes 30 minutes thereafter the server will automatically restart or reboot.
50
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• Final screen will display that the “system is now going down – please stand by”.
• Close the browser. The system will now reboot and configure the new IP Addresses.
• After the system reboots (30 minutes) a new IP Address will be displayed in the
server LCD screen (it should be the first IP Address you entered in the Configuration
of the Network Parameters).
WARNING!!! Do not perform any work until the new IP Address is

displayed on the LED screen on the server.
Note: Reset the static IP settings of the PC/notebook to one within the work-
shop network static scheme that is currently not being used by any 2g
equipment and higher than the range of all 17 ISIS IP addresses. Make
sure you enter the subnet mask and the network default gateway.
51
Selection of the Installation Mode for the ISIS2 Server
• ( ISIS2): Start the browser and input the new IP Address.

Browser will start at the ISIS setup screen.
• Accept or Select “New Installation”.
• Click “Continue” button to continue.
52
Skip DHCP Configuration for the ISIS2 Server
Note: DHCP Steps do NOT apply to ISIS2 in any case or situation

and should be skipped.
53
54
Configuration of the update mode for the ISIS2 Server
• The above screen is for setting the ISTA Update Mode. Leave the setting at
“All Updates/Information’s” and Press “Continue”.
55
Select Online Registration Portal for the ISIS2 Server
• (ISIS2): Click on “Dealerspeed” (“S-gate”).
56
Login to the Online Registration Portal for the ISIS2 Server
• (ISIS2): Input your Dealerspeed (S-Gate) username and password.

These are provided in the ISIS WSM Administrator Folder.
(Use the scroll bar to scroll down if you do not see the “Login” button).
• Press “Login”.
57
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Enter Contact Person Data for Online Registration of the

ISIS2 Server
After a few moments a confirmation screen appears.
• (ISIS2): Input the primary ISIS on-site administrator info.

Name
Phone Number
Email address
• Press “Confirm Unit Registration”.
58
Online Registration Confirmation of the ISIS2 Server – ibase2
• (ISIS2): Press “Continue”.
Registration will now take place.
59
During the registration process the screen above should be displayed.
• (ISIS2): If you get a browser error “Service Exception –

No Active Manager Found”.
• Press the “Back” button at the bottom of the screen.
Note: You may be brought back to the previous screen.

If so, simply press “Continue”.
60
• (ISIS2): After successful registration of ISIS2, close the ISIS2 server browser
window and start a new browser using the IP address of ISIS1.
• Wait until all 8 machines (2 Servers and 6 VMs) are shown “online” and status
(green) and “OK”.
Hint – It is advised to wait for ISIS2 server activity to die down before moving on to the
next step. ---- No Hard Drive activity observed, Hard Drive lights are dark, then
move on.
• (ISIS2) Click on ISIS2.
• Click on “Restart Device”.
• Input ISIS Admin password when prompted.
ISIS2 will now restart and complete the synchronization with ISIS1.
Note: Please allow 24 hours BEFORE attempting to install any applications

(ISTA, ETK, and KSD) in case there are active JETstream updates that
need to download and install overnight.
61

Timezone settings
From the WSM Overview Screen:

• Select “Base Settings”.
62
• Select “System Time”.

• Click on “Edit”.
• Enter “Administrator Password ”. (If requested)
• Select “Correct Time zone setting”.
• Click on “Save”.
63

Business Hours settings
Configuration of the Workshop System Management (WSM) Business Hours settings is

necessary to prevent receiving a software update during business operation hours. The
business hours are set to the center \ dealer hours of operation. During this time period
no software updates are installed.
Note: If your center or dealer operates on a 24 hour work schedule.

You must set aside at least 4 hours for software updates.

• Select “Business Hours”.
64
• Enter “Administrator Password ”. (if requested)

• Select “Correct Business Hours setting”. (Your hours of operation)
Time in minutes can be adjusted in 15 minute increments.
Time in hours can be adjusted in 1 hour increments (plus or minus)
65
Configuration of the Workshop System Management (WSM) Units

settings (kilometer to miles or miles to kilometers)

• Select “Units”.
• Enter “Administrator Password ”. (If requested)
• Select “Correct distance measurement” -
> Kilometers (km) or Miles (ml) settings”.
66
Troubleshooting - Rebuilding VM’s

In the WSM, there is the possibility to uninstall/reinstall individual VM’s (ISTA, ISPA, EPC).
This procedure is necessary, for example, in the event of errors during the installation of
VM specific software packages, if a VM is offline and can not be restarted, or if related
PC client applications no longer start.

• Select the desired problem VM and click the “Device Details” button.
• In the Device Configuration dialogue, click the “Replace Device...” button
and then “OK” in the pop-up window that follows.
After successful uninstallation, the VM is automatically reinstalled in the next mainte-
nance period.
* In the event that immediate usage of the VM is critical, manual reinstallation of available
software packages can be started via the “Software Overview” screen by clicking on
the “Install Software” button. After acknowledgement that the installation has been
started, there is an automatic switch to the “System Overview” screen. The relevant
VM status is shown in yellow for each server and the software installation indicator
is shown.
Note: During reinstallation, the relevant VM’s will be unavailable and

all related applications offline until installation is complete.
67
NOTES
PAGE
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ISIS - Workshop System Management

Phase 1 - Wipe Both ISIS1 and ISIS2 Servers . . . . . . . . . . . . . . . . . . .8

Phase 2 – Preparation of a Laptop/Notebook or PC

Phase 3 - Configuration and Registration of ISIS1 Server . . . . . . .22

Initial Print Date: 04/08 Revision Date: 07/08

Phase 4 - Configuration and Registration of ISIS2 Server . . . . . . .43

Troubleshooting - Rebuilding VM’s . . . . . . . . . . . . . . . . . . . . . . . . . . .67

After completion of this module you will be able to:

• Demonstrate the functions of the Workshop System Management (WSM)

• Demonstrate how to perform a de-register and register of both ISIS servers.

ISIS Base-Software Installation

Phase 1 – Installation of ISIS Base-Software on both ISIS1 and ISIS2 servers

ISPI software installation packet (Starterkit V2.0)

Starter Kit 2.0

Network Connectivity Check

ISIS Administrative Password

Valid ISIS Dealerspeed or S-Gate User ID and Password

Both ISIS Servers Must be De-registered

Workshop subnet IP range/ISIS IP addresses – including DHCP

3g Center/Dealer Administrator’s Contact Information

Phase 1 - Wipe Both ISIS1 and ISIS2 Servers

• Input your Dealerspeed or S-Gate account details.

• Next, De-register the ISIS2 Server

• Start browser with the IP address of ISIS2.

• Input your Dealerspeed or S-Gate account details.

Phase 2 – Preparation of a Laptop/Notebook or PC

Modify TCP/IP settings of the temporary configuration station

Note: It is only required to change TCP/IP setting of the temporary configura-

To access the TCP/IP setting of the temporary configuration station

Modify the TCP/IP settings of the configuration station

Disable Proxy Server Settings in Microsoft Internet Explorer 6.0

Note: Make certain that none of the boxes are checked.

Phase 3 - Configuration and Registration

Leave the 2nd ISIS Server switched off!!!

Language/Country Settings and ISIS1 and ISIS2 Mode

• Browser will start at the ISIS setup screen

Setting the Password for the WSM Web Interface

• (ISIS1): Input an ISIS administrative password in both fields.

Configuration of the Network Parameters

The IP addresses that are shown on

• (ISIS1): Input the IP Addresses for ISIS1.

There is no other provision for entering or

If the IP addresses are entered incorrectly,

Confirm the Network Parameters Configuration

ISIS1 Server Configuration Inputs Completed

On the LCD-display, the following messages appear: Configuring Network,

WARNING!!! Do not perform any work until the new IP Address is

Note: For Non-DHCP Environment -

Selection of the Installation Mode

• ( ISIS1): Start the browser and input the new IP Address.

DHCP available on the Workshop Network (for BMW Internal net-

No DHCP in the Centers Network

Dynamic Host Configuration Protocol (DHCP )

Enable DHCP Server on ISIS1 Server

Configuration of the Update Mode

Select Online Registration Portal

1 Dealerspeed for Centers/Dealerships

2 S-Gate for 3rd Party Training/Internal

• (ISIS1): Click on “Dealerspeed” (“S-Gate”).

Login to Online Registration Portal

Enter Contact Person Data for Online Registration of the

After a few moments a confirmation screen appears.