NAIA Airport Processes and Services Guide

i
MISSION
Provide a safe, secure and efficient environment
to enable stakeholders to deliver a seamless experience
for passengers and all airport users, while contributing to
economic development.
VISION
By 2022, NAIA, as managed and operated by MIAA,
is recognized as among the best airports in ASIA.
FRONTLINERS COMMITMENT TO SERVICE
I am a Frontliner at the Ninoy Aquino International Airport. I believe…
… in the ideals of an honorable, trustworthy, efficient and

dependable public service.
… in the right of our invaluable passengers to be treated with

respectand dignity and to have a warm and comfortable
airport experience.
… in the values of honesty, integrity and diligence required

of airport personnel and workers.
Thus….
… I am committed to the highest standards of public service as

away of life.
ii
THE MIA AUTHORITY
The Manila International Airport Authority (MIAA) was created as a corporate

body on March 4, 1982 pursuant to Executive Order (EO) No. 778 otherwise
known as The Charter of the MIAA. Subsequently, on July 21, 1983 EO No.
903 was issued providing for a revision of EO No. 778.
It is headed by a General Manager appointed by the President of the

Philippines and assisted by a Senior Assistant General Manager and five (5)
Assistant General Managers (AGM) representing:
 Operations
 Finance and Administration
 Security and Emergency Services
 Engineering
 Airport Development and Corporate Affairs
With its principal office located at the Ninoy Aquino International Airport
(NAIA) Complex, MIAA manages the following Terminals and Airport
Movement Areas:
 NAIA Terminal 1 (T1)
 International Cargo Terminal (ICT)
 General Aviation Area (GAA)
Being the primary Airport for both International and Domestic air traffic, the
standards of Airport accommodation and service comparable with the best
Airports in the world are required. It is imperative, in this regard, that Airport
processes are ISO 9001compliant. In pursuit of this direction, the Airport
activities related to departing and arriving passengers, which, decidedly, has
the most impact on passenger comfort and satisfaction, were documented
for this purpose.
On January 21, 2009, the Management of Passenger Facilitation Process at

Terminal 1 was registered ISO 9001:2000 certified by the Anglo Japanese
American (AJA) Registrars, Inc., a certification body accredited by the
United Kingdom Accreditation Service (UKAS) based in London, Englandand
on May 21, 2009 the same was upgraded to ISO 9001:2008, the latest version
of the ISO 9001 series. Terminals 1, 2 and 3 were ISO 9001:2008 certified on
May 11, 2010. Furthermore, on January 20, 2012, T4 was certified; and T1, T2
and T3 were ISO 9001:2008 re-certified.
MIAA has its frustrations which strengthened its resolve to provide world-
class standard of services. It has its share, nonetheless, of shining moments
when it was named Model Company by the DTI in 2007 and a Gawad Awardee
as Model Company for GOCC category in 2008.
iii
THE NAIA COMPLEX
The NAIA Complex, consisting of four (4) PassengerTerminals, sits on

approximately 636 hectares of prime land straddling the Southernmost
boundaries of Pasay and Parañaque Cities. Formerly known as the Manila
International Airport, it was re-named Ninoy Aquino International Airport on
August 17, 1987 by virtue of Republic Act 6639, in honor of the late Senator
Benigno Aquino Jr. who was assassinated at the Airport Tarmac on August
21, 1983.
From a humble passenger capacity of about 4.5 million in 1981, it could now
handle 249,288 flights and 37 million passengers a year. The Airport holds a
capacity of 32 million travelers who are serviced by an array of some 37
international airlines in accordance with International Civil Aviation
Organization, Transportation Security Administration USA, and the
International Air Transport Association standards.
Envisioning a clearer future for the NAIA vis-à-vis its enviable status as the
Country’s traditional gateway, developmental efforts using a simple
philosophical development triad approach - the development of Facilities,
Processes and People are continuously undertaken.
NAIA indeed has gone an extra mile which concretized the commitment and
aspirations of the MIAA and the NAIA family to work and team up as a unified
service organization for a culture of service excellence across the entire
Airport institution.
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v
vi
TABLE OF CONTENTS
Statement On Public Accountability & Transparency In Government

Operations………….......................................................................... i
Vision/ Mission/Frontliners Commitment to Service.………………….. ii
The MIA Authority......………………………………………………………… iii
The NAIA Complex ..………………………………………………………….. iv
Quality Policy ..………………………………………………………............. v
Core Values ..…………………………………………………………………... vi
Processes:
Application and Issuance of Permit
Special Permit for Movie, Television, Advertisement,
Documentary Filming and Photography ............................. 1
Issuance of Aircraft Movement Areas (AMA) Access
Permits .…..……................................................................. 4
Issuance of MIAA Construction, Excavation, Renovation
or Repair and Utility Service Permits ..............……………… 9
Processing of Claims ............................................................... 14
Preparation and Approval of Notice of Conditional Award
(NOCA) and Concessions Contract – Negotiation..................... 19
Accreditation of Business Entities Operating at the Airport
Complex [Broker/Brokerage Company/Forwarding Company/
Transport/Airport Service Suppliers (Other Services)] ............ 23
Issuance of Airport Parking Card ............................................ 30
Application for School Accreditation for Student On-the-Job
Training .................................................................................. 32
Application for Student On-the-Job Training ........................... 34
Application for Student Data Gathering such as Interview,
Survey, etc. as School Requirement......................................... 36
Application for Use of MIAA Learning and Development Room 38
Application for and Releasing of NAIA Annual ID/Semi-Annual
ID/Monthly Pass ..................................................................... 42
Issuance of On-Duty Pass........................................................ 44
Issuance of On-Duty Card........................................................ 46
Application for Visitor Stick-On Pass........................................ 48
Processing of Customer Feedback ......................................... 49
Application for Meet and Assist Service................................... 51
Application for Familiarization Tour at the NAIA Complex........ 53
Over the Counter Payment ...................................................... 55
Issuance of MIAA Exemption Certificates for Locally Exempted
Passengers (InternationalPassenger Service Charge)............ 57
Contract Preparation through Procurement Process............... 59
Application for Registration of Suppliers/Contractors.............. 61
Processing of Requests for Procurement of Goods and
Services (Small Value Procurement/Shopping) .…................... 63
Manila International Airport Authority
APPLICATION AND ISSUANCE OF SPECIAL PERMIT FOR

Frontline Service MOVIE, TELEVISION, ADVERTISEMENT, DOCUMENTARY
FILMING AND PHOTOGRAPHY
Schedule of Availability of 8:00 A.M. - 12:00 N.N.
Monday - Friday
Service 1:00 P.M. - 5:00 P.M.
Office Number +63 (2) 877-1109 local 3102 or 4229

Telefax Number +63 (2) 854-0015
Email media@miaa.gov.ph
miaa_media_naia@yahoo.com
Postal Mail Media Affairs Division
2nd Floor, NAIA Terminal 1 Building,
NAIA Complex, Pasay City Philippines 1300
Who May Avail of this

Government and Private Companies and Individuals
Service
Requirements 1. Documentary Requirements
a. Written Request
b. List of Staff and Crew
c. Detailed Scenario or Synopsis / Story Board
d. Detailed List of Equipment, Props and Vehicles
including Generator Sets
2. Payment of Fees (Exclusive of 12% Evat)
a. Movie Filming ₱15,140 / 3 hours or fraction thereof
b. Documentary Filming ₱4,550 / 2 hours or fraction thereof
c. Advertising/TV filming ₱6,100 / 2 hours orfraction thereof
Additional amount of ₱6,000.00 per hour of excess or

fraction thereof plus 12% EVAT shall be charged if the
filming goes beyond the time authorized (2 or 3 hours)
Maximum Duration of
Process(normal circumstances) 4 days and 25 minutes
How to avail of the service:
Action to be Taken
Person Duration of Forms
Step Frontline Fee
Client Responsible Activity Used
service unit
1 Submit written a. Receive and MAD Staff 1 day None
request for review
Movie, Television, complete
Advertisement, documentary
Documentary requirements
Filming and b. Prepare MAD Staff
Photography special filming
permit and
forward
1
Action to be Taken
Step Frontline Fee
service unit
with
documentary
requirements
to the Office of
the Manager/OIC,
Manager/OIC, PAD
Public Affairs
Dept. (PAD) for
signature
c. Coordinate
with the
following
offices for
approval:
1) Office of the Concerned 1 day
concerned TM or AGM
Terminal
Manager
(TM) or
Assistant
General
Manager
(AGM)
2) Office of the SAGM 1 day
Senior
Assistant
General
Manager
(SAGM)
d. Notify the MAD Staff 5 minutes
client upon
approval
2 a. Initiate a. Coordination 1 day

coordination meeting with
meeting the following:
1) Client MAD
2) Terminal Terminal
Operations Operations
3) Terminal Terminal
Security Security
b. Conduct of b. Upon MAD Staff 15 minutes Refer to

Filming Activity completion of the Matrix
filming of Filming
activity, Rates
prepare Order stated
of Payment above
c. Notify
Cashiering
Division
Rep.to
proceed
2
Action to be Taken
Step Frontline Fee
service unit
to MAD to
receive
payment
3 Pay appropriate Receive Order Cashiering 5 minutes Refer to MIAA

fees of Payment; Division Filming OR
payment; and Rep. Rates
issue MIAA stated on
Official Receipt the Order
(OR) to client of Payment
1 day and 20
MAD/PAD
minutes
MAD/Terminal
Operations/ Terminal 1 day
TOTAL PROCESSING Security 4 days and 25
TIME Office of the
1 day minutes
Concerned TM/AGM
Office of the SAGM 1 day
Cashiering Division 5minutes
We value your comments, suggestions and needs. For feedback, please contact us through the following:
Customer Relations Center +63 (2) 823-0669 /+63 (2) 877-1109 local 3079 Postal Mail Customer Relations Center, Room 435,
NAIA Customer Hotline +63 (2) 877-1111 4th Floor, NAIA Terminal 1, NAIA Complex,
TEXNAIA +63 917-839-6242 Pasay City Philippines 1300
Website www.miaa.gov.ph Feedback Form Available at the Information/Concierge
Email crc@miaa.gov.ph Counters of all NAIA Terminals and at the
feedback.miaa@gmail.com Ground Floor Lobby of MIAA Admin Building
Thank you for assisting us to continuously improve our service.
/Systems and Procedures Improvement Division 2016
3
ISSUANCE OF AIRCRAFT MOVEMENT AREAS (AMA) ACCESS

Frontline Service
PERMITS
Monday - Friday
Service 1:00 P.M. - 5:00 P.M.
Who may avail of this 1. Companies/employees whose functions are directly
Service related to aircraft and ramp operations
2. MIAA Concessionaires with leased areas that have vehicle
parking space covered in their lease agreements with
MIAA
3. Those whose functions necessitate the issuance of AMA
access permits as determined and authorized
Requirements
1. Documentary Requirements
For AMA Driver's Permit
a. Accomplished Application Form
b. Endorsement Letter from Company/Agency Authorized
Official
c. 1x1 ID picture (2 pcs)
d. Duly notarized Affidavit of Loss (for replacement)
e. Photocopies of the following:
1) Colored MIAA ID/Access Pass
2) LTO Driver's License and Official Receipt
3) AMADP/TDP (for renewal applicants)
For AMA Vehicle Entry Permit
Official
c. Photocopies of the following:
1) Colored MIAA ID/Access Pass of owner and
authorized driver
2) Authorized driver's LTO Driver's License, OR and
AMADP/TDP
3) Vehicle's LTO Certificate of Registration and OR
Inspection of Vehicle
a. Equipped with rotating beacon light/strobe light
b. Equipped with permanent/magnetic company logo
(for company vehicles)
For AMA Ground Equipment Control Number
(GECN)Permit
Official
c. Equipment's LTO Certificate of Registration and OR (if
LTO registered)
d. Photocopies of Insurance Policy
e. Must undergo and satisfactorily pass Roadworthiness
and Safety Inspection to be conducted by the MIAA-GSD
4
and AGOSD, respectively
2. Payment of Fees
Rate
New Renewal
AMA Driver's Permit ₱ 150.00 + ₱ 100.00 +
(DP)/Temporary DP 12% EVAT 12% EVAT
AMA Vehicle Entry Permit
₱ 200.00/vehicle + 12% EVAT
(VEP)/ Temporary VEP
New Renewal
(Plate No.) (Sticker)
a. 5,000 kgs ₱ 300.00 + ₱ 150.00 +
and below 12% EVAT 12% EVAT
AMA GECN b. 5,001- ₱500.00 + ₱ 250.00 +
Permit 10,000 kgs 12% EVAT 12% EVAT
c. Above ₱ 1,000.00 + ₱ 750.00 +
10,000 kgs 12% EVAT 12% EVAT
AMA Driver's Permit - 3 days and 20 minutes

Maximum Duration of AMA Vehicle's Permit
Process(normal circumstances) VEP/Temporary VEP - 4 days and 20 minutes
GECN - 5 days and 20 minutes
AMA Driver's Permit/Temporary Driver's Permit (Initial, Renewal and/or Replacement)

Action to be Taken
Step Frontline Fee
Service Unit
1 Upon passing the a. Check, receive AGOSD Staff 1 day None AMA
AMA seminar and process Driver's
exam (if new documents Permit
applicant), submit b. Evaluate Managers/OICs, Applicati
accomplished application AGOSD/AOD on Form
application form
with complete c. Approval of Chairman, AMA 1 day
attachments/requ application for Access
irements AMA Driver's Evaluation
Permit Committee
(AAEC)/AGMO
d. Prepare AMA AGOSD Staff 1 day AMA
Driver’s Permit, Driver's
issue Order of Permit
Payment for
paymentof Order of
corresponding Payment
fees, and Form
update
Summary of
Permit
Application for
submission to
Assistant
General
Manager for
Operations
(AGMO)
5
Action to be Taken
Step Frontline Fee
Service Unit
2 Proceed to the
following Offices:
a. Collection a. Receive Order Collector, 5 minutes/ Refer to MIAA
Division - of Payment; Collection transaction the Official
present Order payment; and Division matrix of Receipt
of Payment issue MIAA fees
and pay Official stated
applicable Receipt (OR) above
fees
b. AGOSD - b. Release AMA AGOSD Staff 15 minutes
presentthe Driver's
original MIAA Permit
OR as proof of
payment and
claim AMA
Driver’s Permit
2 days and 15
AGOSD/AOD
minutes 3 days and
TOTAL PROCESSING
Office of the AGMO 1 day 20
TIME
Collection Division 5 minutes minutes
AMA Vehicle Entry Permit/Temporary Vehicle Entry Permit (Initialand/or Renewal)

Action to be Taken
Step Frontline Fee
Service Unit
1 Submit a. Check, AGOSD Staff 1 day None AMA
accomplished receive and Vehicle
application form process Managers/OICs, Entry
with complete documents AGOSD/AOD Permit
attachments/requi b. Evaluate Applica-
rements application tion
Form
c. Approval of Chairman, 1 day
application AAEC/AGMO
for AMA
Vehicle Entry
Permit
d. Process AGOSD Staff 1 day
approved
applications
for transmittal
toAssistant
General
Manager for
Security and
Emergency
Services
(AGMSES)
and update
Summary of
Permit
Application
for
6
Action to be Taken
Step Frontline Fee
Service Unit
submission to
AGMO
e. Process AMA AGMSES Staff 1 day AMA
Vehicle Permit Vehicle
and issue Entry
Order of Permit
Payment for Order of
payment of Payment
corresponding Form
fees
2 Proceed to the
following Offices:
present Order payment and Division matrix Receipt
of Payment and issue OR of fees
pay applicable stated
fees above
b. AGMSES- b. Release AMA AGMSES Staff 15 minutes
presentthe Vehicle's
original MIAA Entry Permit
OR as proof of
payment and
claim AMA
Vehicle Entry
Permit
AGOSD/AOD 2 days
Office of the AGMO 1 day 4 days and
TOTAL PROCESSING
Office of the 20
TIME AGMSES
1 day and 15 minutes
minutes
Collection Division 5 minutes
AMA GECN Permit (Initialand/or Renewal)

Action to be Taken
Step Frontline Fee
Service Unit
1 Submit a. Receive and AGOSD Staff 1 day None AMA
accomplished process GECN
application form submitted Applica-
with complete complete tion
attachments/requi documents Form
rements b. Evaluate Road- General Services 1 day
worthiness of Division(GSD)
GECN Staff
c. Conduct AGOSD Staff 1 day
safety
inspection
d. Evaluation and Managers/OICs, 1 day
approval of AGOSD/AOD
application
7
Action to be Taken
Step Frontline Fee
Service Unit
for AMA
GECN Permit
e. Process GECN AGOSD Staff 1 day None AMA
plate/sticker, GECN
issue Order of plate/sti
Payment for cker
payment of Order of
corresponding Payment
fees and Form
update
Summary of
Permit
Application for
submission to
AGMO
2 Proceed to the
following Offices:
present Order payment and Division matrix of Receipt
of Payment and issue MIAA OR fees
pay applicable b. Release AMA AGOSD Staff 15 minutes stated
fees GECN Permit above
b. AGOSD-
presentthe
original MIAA
OR as proof of
payment and
claim AMA
GECN Permit
4 days and 15
AGOSD/AOD 5 days and
TOTAL PROCESSING minutes
GSD 1 day 20
TIME
Collection Division 5 minutes minutes
8
ISSUANCE OF MIAA CONSTRUCTION, EXCAVATION,

Frontline Service
RENOVATION OR REPAIR AND UTILITY SERVICE PERMITS
Schedule of Availability of 8:00 A.M. - 5:00 P.M.
Monday - Friday
Service No noon break
Who may avail of this Any bonafide proponent like concessionaire, lessee, airlines,
Service government agency and utility service provider who submits a
formal request to do construction, excavation, renovation or
repair, and installation of utility service
For Construction/Major Renovation/Excavation Permit
a. Initial Requirements
1) Letter request to Construct/Renovate/Excavate to be
submitted to BDCMD
2) Copy of Lease of Contract and/or Notice of Award
3) Duly accomplished Application form (2 copies)
4) Scope of Work, Timetable/timeframe, Project Cost,
Vicinity/Location map
5) Three (3) sets detailed engineering and architectural
schematic drawings with complete specifications and
load schedule signed by the Applicant and its
designing Architect/Engineer, as applicable
6) Hot Works Permit from TM/AGMSES, as applicable
7) Clearance Certificate from MMDA and DPWH (for
excavation), as applicable
8) MIAA Accounting Clearance, as applicable
b. Final Requirements
1) Five (5) sets of detailed architectural, civil/structural,
sanitary/plumbing, electrical, mechanical, electronics
and communications, fire/protection plans in MIAA
standard format/ signatories (20" x 30"-blue print
copies) structural analysis duly signed and sealed by a
licensed architect/engineer and concurred by the
owner, for approval of the MIAA
2) Copy of Building Permit/Excavation Permit issued by
the City Hall, as applicable
3) Height Clearance from CAAP, as applicable
4) DENR Environmental Compliance Certificate, as
applicable
5) Utility Service Permit, if needed
6) Traffic Management Plan approved by MMDA and
DPWH (for excavation), as applicable
7) Payment of Construction/Renovation/Excavation
Permit Fee (upon approval of MIAAPermit)
8) Posting of Construction Bond (upon approval of MIAA
Permit)
For Minor Renovation Permit
a. Letter request to Renovate
b. Copy of Lease Contract/Temporary Permit
c. Duly accomplished Application Form (2 copies)
9
d. Scope of Work, Timetable/Timeframe and Project Cost
e. Three (3) sets A3-size detailed engineering and
architectural schematic drawings with complete
specifications, scope of work, bill of materials and cost
estimates and work schedule, signed by the Applicant
and its designing Architect/Engineer, if needed
f. Utility Service Permit, if needed
g. Payment of Minor Renovation Permit Fee (upon approval)
h. Fire safety plans including fire suppression devices, if
needed
For Utility Service Permit
a. Letter of Intent to be submitted to AGME
b. Copy of Lease Contract or Temporary Permit and/or MOA
c. Duly accomplished Application Form
d. Utility layout or Engineering Plan in MIAA standard format
with load schedule duly signed by a licensed Engineer
e. Minor Renovation/Repair or Excavation Permit, if needed
2. Payment of Fees
Rate
Type of Permit
(Exclusive of R-VAT)
Construction/Major
₱ 1,087.50/application
Renovation/Excavation Permit
Minor Renovation Permit
₱ 326.25/application/Terminal
Utility Service Permit
Construction/Major
- 11 days and 5 minutes
Renovation/Excavation Permit
Maximum Duration of
Minor Renovation Permit - 4 days and 5 minutes
Process(normal circumstances)
Utility Service Permit - 4 days and 5 minutes

New Construction/Major Renovation/Excavation Permit
Action to be Taken
Step Frontline Fee
Service Unit
1 Submit Application a. Receive and BDCMD Staff 1 day Applica-
Form with check tion for
complete completeness MIAA
initialrequirements andadequacy Permit
to Business of submitted
Development and initial
Concessions documents
Management and endorse to
Department the Office of
(BDCMD) the Assistant
General
Manager for
Engineering
(AGME)
Concerned 3 days
b. Site
verification TM/AGMSES
with Staff/ AGME
Applicant, Staff/Applicant/
Contact Person
10
Action to be Taken
Step Frontline Fee
Service Unit
BDCMD,
Terminal
Manager (TM)
and Assistant
General
Manager for
Security and
Emergency
Services
(AGMSES);
and initial
evaluation of
requirements
2 Submission of a. Evaluation of Concerned 4 days

revision on findings final AGME Staff
on initial requirements
requirements and plan
b. Preparation of Concerned 1/2 day
Memo Brief AGME Staff
with Permit
and Notice to
Proceed
(NTP) for
signature of
AGME and
approval of
the Senior
Assistant
General
Manager
(SAGM) and
the General
Manager (GM)
c. Approval of
Memo Brief/
Permit/NTP:
1) Office of SAGM 1 day
the SAGM
2) Office of the GM 1 day
GM
3) Upon AGME Staff
approval,
prepare
Order of
Payment
and notify
Applicant
to post
prescribed
bond
3 Pay corresponding a. Receive Collector-On- 5 minutes/ ₱ 1,087.50/ MIAA

fees to Collection Order of Duty, transaction application Official
11
Action to be Taken
Step Frontline Fee
Service Unit
Division and return Payment; Collection Receipt
to the Office of the payment; and Division
AGME to show issue MIAA
proof of payment Official
Receipt
b. Release of Concerned 1/2 day
Permit and AGME Staff
NTP
BDCMD 1 day
Collection Division 5 minutes 11 days
TOTAL PROCESSING
Office of the AGME 8 days and 5
TIME Office of the SAGM 1 day minutes
Office of the GM 1 day
Minor Renovation Permit

Action to be Taken
Step Frontline Fee
Service Unit
1 Submit Letter of a. Receive BDCMD Staff 1 day Applica-
Intent with Letter of tion for
Application Form Intent and MIAA
to BDCMD Application Permit
Form and
endorse to
AGME for
evaluation
b. Site Concerned 2 days
verification TM/AGME
with TM, Staff
Applicant/ Applicant/Co
Concessionaire ntact Person
and evaluate
submitted
requirements
2 Incorporate Prepare Notice Concerned 1/2 day

comments of to Proceed (NTP) AGME Staff
AGME and Order of
Payment
3 Pay corresponding a. Receive Collector-On- 7 minutes/ ₱ 326.25 MIAA

fees to Collection Order of Duty, transaction /application Official
Division and return Payment; Collection / Terminal Receipt
to the Office of the payment; and Division
AGME to show issue MIAA
proof of payment Official
Receipt
b. Release Concerned 1/2 day
Permit and AGME Staff
NTP and
endorse to ID
and Pass
12
Action to be Taken
Step Frontline Fee
Service Unit
Control
Division for
access
passes
BDCMD 1 day 4 days
TOTAL PROCESSING Collection Division 5 minutes
and 5
TIME Office of the AGME 3 days
minutes
Utility Service Permit
Action to be Taken
Step Frontline Fee
Service Unit
1 Submit application Evaluate Concerned 3 days Applica-
with complete submitted AGME Staff tion for
requirements to requirements MIAA
the Office of the Permit
AGME
2 Incorporate Process Permit Concerned 1/2 day

comments of and issue Order AGME Staff
AGME of Payment
3 Pay a. Receive Collector-On- 5 minutes/ ₱ 326.25 /

corresponding Order of Duty, transaction applica-
fees to Collection Payment; Collection tion/
Division and payment; and Division Terminal
return to the issue MIAA
Office of the Official
AGME to show Receipt
proof of payment b. Approve and Concerned 1/2 day
release AGME Staff
Permit, copy
furnished
BDCMD
4 days
Collection Division 5 minutes
TOTAL PROCESSING
and 5
TIME Office of the AGME 4 days
minutes
(NOTE: No unauthorized work/activity shall be allowed. The Owner of the project and the persons
responsible for the unauthorized activity shall be penalized in the amount of TEN THOUSAND PESOS
(Php 10,000.00) jointly and severally. If the erring person(s) are MIAA Personnel, they shall, in
addition, be processed in accordance with Civil Service Rules and Regulations and other applicable
rules)
13
Frontline Service PROCESSING OF CLAIMS
Schedule of Availability of Monday - Friday 8:00 A.M. - 5:00 P.M.

Service No Noon Break
Who may avail of this Service Contractors/Suppliers
Requirements
a. General Requirements for All Types of Disbursements
• Certificate of availability of funds
• Request for Payment
• Documents to establish validity of claim
• Approval of expenditure by Head of the Office or his authorized
Representative
• Sufficient and relevant documents to establish validity of claim
b. Specific Requirements
1. Shopping
• Request for Payment • Request for Price
• Receiving, Inspection, Quotation/Bid Proposal
Acceptance Report • Affidavit of Disclosure
• Purchase Order (PO)/ Work • Performance of Bond
Order (WO) • Bank Guarantee/
• Delivery Receipt/Sales Certification
Invoice • Warranty Certification
• COA Form - Acceptance • Abstract of Bid
Report(if necessary) (PO)/Eligibility (WO)
• Certificate of Completion • Technical/End-User
(if necessary) Evaluation
• Pre-Inspection Report • Supplies/Materials
(if necessary) Requisition Form (SMRF)
• Stock Position Report • Waste Material Report
(if necessary) •Work Accomplishment
• RIV/RIS Report (if necessary)
• Program/Scope of Work
2. ₱1M and below

• All under No. 1
3. Above ₱1M
• All under No. 1 • Contract
(except PO/WO) • Exclusive/Sole Distributor
• Notice of Award • Non-VAT Registered
• Notice to Proceed • Board Resolution
• BAC Resolution • Bill of Materials
• Scheme/Plan/Drawing • Certification/s
• Eligibility Requirements • Waiver
(Legal/Technical/ etc.)
14
Over Over
₱100,000
₱100,000 to ₱500,000 Over ₱1M
and below
₱500,000 to₱1M
Utilities/Licenses/
Professional
Services - 9 days 10 days - -
Training
Facilitator
Maximum Duration of
Process(normal circumstances) Representation/ 9 days to 10 days to
- -
Meals 11 days 12 days
Purchase 11 days to 12 days to

- -
Orders 12 days 13 days
Work Orders 13 days 14 days - -
15 days to 16 days to
Contracts - -
16 days 17 days

Action to be Taken
Person Duration of
Step Frontline Fee Forms Used
Client Responsible Activity
Service Unit
1 Delivery or Purchase Order (PO)/ Work Order (WO)/ Contract
completion of Warehouse None Receiving,
goods or services Delivery Inspection,
and submission of Acceptance
a. Receiving, Property Report (RIAR)
complete
Inspection and Management
supporting
Acceptance of Division Serviceable or
billing/project/ post
Goods/ (PMD) Staff Unserviceable
learning activity
Services with and
documents PMD
complete Condemnable
Inspector/ Supplies,
supporting Acctg. Div.
billing/project Materials
Rep./ End- and/or
documents User Equipment
(Waste
b. Preparation and End-User Material
Approval of Report)
Committee/
Request for Bloc/ Dept.
Payment (RFP) Head/
Terminal
Manager
•Purchase Order 3 days
• Contract 6 days
On Site Delivery
a. Receiving, End-User
Inspection and
PMD
Acceptance of
Inspector/Acc
Goods/
tg. Div. Rep./
Services with
End-User
complete
supporting
billing/ project
documents
15
Action to be Taken
Person Duration of
Service Unit
b. Preparation and Committee/Bl
Approval of oc/ Dept.
RFP Head/
Terminal
Manager
•Purchase Order 4 days
• Work Order 6 days
• Contract 7 days
Utilities/Licenses/Professional Services - Training Facilitator/
Representation/ Meals
a. Receive the End-User 1 day
goods
delivered
and/or check
the supporting/
billing/ project/
post learning
activity
documents;
and return for
compliance, if
not acceptable
b.Preparation and End-User 1 day
Approval of Committee/
RFP and Bloc/ Dept.
Certification Head/
Terminal
Manager
Approval of
Certification for
Unprogrammed
Representation
- Meals:
1) Office of the SAGM 1 day
Senior
Assistant
General
Manager
(SAGM)
2) Office of the GM 1 day
GM
c. Preparation of Voucher/ Certification of Funds Availability/
Preparation and Release of Checks
1) ₱100,000 and Acctg. 7 days Document
below Division/ End- Checklist
User/ Budget
Division/ Disburse-
CashieringDiv ment Voucher
ision/ Check
Finance Dept.
16
Action to be Taken
Person Duration of
Service Unit
2) Over ₱100,000 Acctg. 8 days
to ₱500,000 Division/ End-
User/Budget
Division/
Cashiering
Division/
Finance
Dept./
AGMFA
3) Over ₱500,000 Acctg. 9 days
to₱1,000,000 Division/
End-User/
Budget
Division/
Cashiering
Division/
Finance
Dept./
AGMFA/
SAGM
4) Acctg. 10 days
Over₱1,000,00 Division/ End-
0 User/ Budget
Division/
Cashiering
Division/
Finance
Dept./
AGMFA/
SAGM/ GM
Upon approval, Cashiering
notify the payee Staff
that the check is
ready for release/
pick-up
2 Proceed to Release the check Cashiering None
Cashiering to the payee or Staff
Division, present authorized
authorization letter representative
and issue Official
Receipt
Over Over
₱100,000
₱100,000 to ₱500,000 Over ₱1M
and below
₱500,000 to₱1M
Utilities/Licenses/
Professional
Services - 9 days 10 days - -
TOTAL PROCESSING Training
TIME Facilitator
Representation/ 9 days 10 days to

- -
Meals to11 days 12 days
17
Over Over
₱100,000
₱100,000 to ₱500,000 Over ₱1M
and below
₱500,000 to₱1M
Purchase Order - -
12 days 13 days
TOTAL PROCESSING
Work Order 13 days 14 days - -
TIME
Contract - -
16 days 17 days
18
PREPARATION AND APPROVAL OF NOTICE OF

Frontline Service CONDITIONAL AWARD (NOCA) AND CONCESSIONS
CONTRACT - NEGOTIATION
Monday - Friday
Who may avail of this
Concessionaires
Service
Requirements 1. Award of Concessions
a. Letterof intent addressed to the MIAA General Manager
(GM)
b. Company Profile
c. SEC Registration, Articles of Incorporation and by-Laws
(for Corp.) or DTI Registration (for Sole Proprietor)
d. Mayor's Permit (current year)
e. Sanitary Permit from Bureau of Quarantine (Food and
Beverage)
f. Latest ITR duly stamped and received by BIR and audited
Financial Statements
g. Tax Clearance Certificate from BIR
h.Certification under oath, duly notarized, from responsible
officer of the applicant, that it is free and clear of tax
liabilities to the government
i. Written authority of company's representative, duly
notarized. It refers to the authority of the signing official
solely intended for the contact and accreditation: In
case of single proprietor, there must be an affidavit of
the owner or a Special Power of Attorney, For
partnership, a partnership resolution from the General
Manager or President, For Corporation, a Board
Resolution with Secretary's Certificate, For Joint -
Venture, a resolution signed by all the Joint-Venture
Partners
j. Certification under oath, duly notarized, that each
documents submitted in satisfaction of the MIAA
requirements is an authentic and original copy, or a true
and faithful reproduction of the original, complete and
that all statements and information provided therein are
true and correct
2. If Contract is Awarded or Renewed
a. Posting of Advances and Deposits (for Rental and GCF)
b. Posting of PDC's covering monthly charges for the
duration of the contract
c.Posting of surety bond from GSIS or any bonding
company duly registered with the Insurance
Commission and included in the list furnished by the
Insurance Commission
Maximum Duration of Preparation and 2 days and 10
NOCA
Process(normal circumstances) Approval minutes
19
Concessions 6 days and 45
Contract minutes
Action to be Taken
Step Frontline Fee
Service Unit
1 Submit letter of a. Receive written Manager/OIC, 1 day None
intent to the of intent with Terminal
MIAA GM the GM's Concessions
instruction to Division (TCD)
award by
negotiation
b. Prepare Notice
of Conditional
Award (NOCA)
and forward to
the Office of the
Manager/OIC,
Business
Development
and
Concessions
Management
Department
(BDCMD) for
review
c. Review NOCA Manager/OIC,
and forward to BDCMD
the Office of the
Senior Assistant BDCMD Staff
General
Manager
(SAGM) for
approval
d. Approval of SAGM 1 day
NOCA by the
SAGM
e. Upon approval, TCD Staff
require
Concessionaire
to accept
condition of
NOCA
2 Pick-up the None

NOCA for
signature of the
authorized
signatory and
return within five
(5) days
3 Return the Release a copy of TCD Staff 10 minutes None

signed NOCAto signed NOCA and
TCD the list of
20
Action to be Taken
Step Frontline Fee
Service Unit
requirements to
Concessionaire
and to submit
within:
a. Transport - 60
days
b. Food and
Beverage/
Retail - 15 days
4 Submit complete a. Receive TCD Staff 1 day None

documentary complete
requirements documentary
requirements
b. Draft the Business
contract Dev't. Officer
B, TCD
c. Review the pro- Manager/OIC, 1 day
forma contract TCD
d. Revise and TCD Staff
finalize the
contract
5 Pick-up the Release the TCD Staff 5 minutes None

contract for contract
signature of the
authorized
signatory and
return within two
(2) days
6 Return the Prepare Memo TCD Staff 30 minutes None

signed notarized Brief and forward
contract the contract to the
andcome back following Offices
after five (5) days for approval:
to pick-up the a. BDCMD Manager/OIC, 1 day
approved BDCMD
contract
b. Legal Office Manager/OIC, 1 day
Legal Office
c. Office of the SAGM 1 day
SAGM
d. Office of the GM GM 1 day
7 Pick-up the a. Release the TCD Staff 10 minutes None

notarized notarized
contract contract upon
full compliance
of Article 3.05:
1) Payment of
one (1)
month
advance
rental and
21
Action to be Taken
Step Frontline Fee
Service Unit
other fixed
charges
2) Deposit in
cash or
manager's
check
equivalent to
three (3)
months
rental and
other fixed
charges
3) Delivery of
postdated
checks
covering the
monthly
rentals and
other fixed
charges for
the entire
duration of
the contract
but not more
than one (1)
year
b. Maintain file
copy
1 day and 10
TCD/BDCMD
Preparation and minutes 2 days and 10
Approval of NOCA Office of the
1 day minutes
SAGM
2 days and 45
TCD
TOTAL PROCESSING minutes
Preparation and BDCMD 1 day
TIME
Approval of Legal Office 1 day 6 days and 45
Concessions Office of the minutes
Contract 1 day
SAGM
Office of the
1 day
GM
22
ACCREDITATION OF BUSINESS ENTITIES OPERATING AT

THE AIRPORT COMPLEX[BROKER/BROKERAGE
Frontline Service
COMPANY/FORWARDING COMPANY/ TRANSPORT/AIRPORT
SERVICE SUPPLIERS (OTHER SERVICES)]
Monday - Friday
1. Licensed Customs Brokers/Companies
2. Transport Companies (Hotel Back-up Transport Service,
Who may avail of this Service
Travel Agency Vehicles and Airline Company)
3. Companies serving the Concessionaires
a. Letter request addressed to the MIAA General Manager
b. Company Profile (for New or Initial Application only)
c.SEC Registration, Articles of Incorporation and By-Laws
(for Corp.) or DTI Registration (for Sole Proprietor)
d. Mayor's Permit (current year)
e. Tax Clearance Certificate from the Bureau Internal
Revenue (BIR)
f. Latest ITR duly stamped and received by BIR and
Audited Financial Statements
g. Certification under oath, duly notarized, from
responsible officer of the applicant, that it is free and
clear of tax liabilities to the government
h. Written authority of company's representative, duly
notarized. It refers to the authority of the signing official
solely intended for the contract and accreditation: In
case of Sole Proprietor, there must be an affidavit of the
owner or a Special Power of Attorney; For partnership,
a partnership resolution from the General Manager or
President; For Corporation, a Board Resolution with
Secretary's Certificate; and for Joint Venture, a
resolution signed by all the Joint Venture Partners
i. Certification under oath, duly notarized, that each
documents submitted in satisfaction of the MIAA
requirements is an authentic and original copy, or a true
and faithful reproduction of the original, complete and
that all statements and information provided therein are
true and correct
Additional Requirements (New/Renewal)
SECURITY AGENCY
j. License to operate from PNP-SOSIA
k. Membership Certificate with Philippine Association of
Detective and Protective AgencyOperators Incorporated
(PADPAO)
l.List of prospective or existing clients
m. Civil Aviation Authority of the Philippines (CAAP)
Certificate of Clearance to Operate as a Security
Agency for Airport
n. Surety Bond (photocopy)
o. Contract with Airport based business
23
OTHER SERVICES
j. Contract with Airport based business
FOOD AND BEVERAGE
j. Sanitary Permit from Bureau of Quarantine
ON-BOARD-COURIER SERVICE AND
DELAYED/UNACCOMPANIED/MISHANDLED LUGGAGE/
BAGGAGE
BROKER/BROKERAGE COMPANY/ FORWARDING
COMPANY
j. License to Operate from Bureau of Customs (BOC)
k. Professional Tax Receipt (PTR) and Professional
Regulation Commission (PRC) License/s
USERS OF NAIA HELIPAD
j.Company’s Audited Financial Statementsfor the past three
(3) years
k. CAAP Certificate of Aircraft Ownership and
Airworthiness
l. CAAP License to Operate Helicopter Charter Service
TRANSPORT UTILITY, HOTELS, TRAVEL AGENCIES AND
AIRLINES
j. Franchise from Land Transportation and Franchising
Regulatory Board (LTFRB)
k. Certificate of Registration and Official Receipt of
current year’s registration. In case of mortgage vehicle,
copy of Chattel Mortgage of Bank Certificate
l. Valid Contract with hotel or travel agency vehicles
indicating the number of units to be deployed
m. Certificate of Accreditation of the Company and
vehicles from Department of Tourism (DOT)
2. Payment of Applicable Fees
a. Application/Processing/Reinstatement Fee
Application/Proc Reinstatement
essing Fee Fee
Broker/Brokerage
Company/Forwarding ₱100.00 -
Company
Security Agency ₱1,000.00 ₱1,000.00
b. Accreditation Fee
1) Use of Helipad - ₱11,200.00/Annum
2) Broker/Brokerage Company/Forwarding Company
• Professional Customs
₱ 200.00/month/license
Broker
• Customs Brokerage
Company/Corporation
• Cargo/Freight Forwarders
Company/Corporation ₱ 500.00/month
• Customs Brokerage and
Freight Forwarding
Company/Corporation
Vehicle Sticker ₱ 200.00/vehicle/year
Temporary Vehicle Pass ₱ 30.00/vehicle/day
Additional Access Pass ₱ 20.00/pass/month
Fines for reinstatement ₱ 1,000.00
*All Fees are exclusive of 12% R-VAT
24
3) Transport Utility/Hotel/Travel Agency Vehicles
• Bus ₱5,040.00/unit/annum
• Van, Mini-Coaster ₱3,360.00/unit/annum
• Sedan ₱2,800.00/unit/annum
Vehicle Sticker Fee ₱224.00/unit
4) Additional Accreditation Fee for Triple Stickers
(NAIA 1 , 2 and 3)
• Bus ₱672.00/unit/annum
• Van, Mini-Coaster ₱616.00/unit/annum
• Sedan ₱560.00/unit/annum
Vehicle Sticker Fee ₱224.00/unit
5) Other Services
Within Terminal, GAA and
Other Areas
• Security Agency,
Janitorial Companies ₱ 6,993.24/quarter/area
servicing Airport (exclusive of RVAT)
Concessionaires
Within Terminals GAA and
(T1, T2, T3, T4, ICT) Other Areas
•Refueller/ ₱ 15,664.86***
distributor of ₱ 8,205.42*** + Royalty
aircraft fuel parts Fee
• Other business
₱ 8,205.42*** ₱ 15,664.86***
activities
• New companies
arising out of As applicable above
ownership change
***Rates are 12% VAT inclusive effective Feb. 01, 2006
pursuant to RA 9337 and for a period of 6 months
Broker/Brokerage
Company/Forwarding 4 days, 2 hours and 5 minutes
Company
Maximum Duration of
Transport 4 days, 1 hour and 50 minutes
Airport Security Agency 6 days, 2 hours and 5 minutes
Service
Suppliers Other Services 4 days, 1 hour and 50 minutes

ACCREDITATION FOR BROKER/BROKERAGE COMPANY/ FORWARDING COMPANY/SECURITY
AGENCY
Action to be Taken
Step Frontline Fee
Service Unit
1 a. Submit a. Receive BDCMD Staff 1 hour
application application
letter with letter with
completedocu complete
mentary documentary
requirements requirements
to Business b. Prepare and
Development issue Order of
and Payment for
Concessions application fee
Management
25
Action to be Taken
Step Frontline Fee
Service Unit
Department c. Receive Order Collector-On- 5 minutes/ Broker/Bro Order of

(BDCMD) of Payment; Duty, transaction kerageCom Payment
b. Secure Order payment; and Collection pany/
Forwarding MIAA
of Payment issue MIAA Division
Company - Official
from BDCMD Official Receipt
₱100.00 Receipt
and proceed (OR)
to Collection d. Acknowledge BDCMD Staff 10 minutes Security
Division to payment and Agency -
pay the endorse
₱1,000.00
application application to
fee Terminal
c. Return to Concessions
BDCMD to Division (TCD)
furnish copy for evaluation
of OR as e. Evaluation of TCD Staff 1 day
proof of application for
payment accreditation
f. Prepare
Coordination
Memo and
Certificate of
Accreditation,
and forward to
the Office of
the Manager/
OIC, BDCMD
for review
g. Review/
coordination
with concerned
Offices:
1) BDCMD 1 day
2) Office of the AGMSES 2 days
Assistant AGMSES
General Staff
Manager for
Security and
Emergency
Services
(AGMSES) -
for Security
Agency
background
investigation
3) Legal Office Manager/OIC, 1 day
Legal Office
26
Action to be Taken
Step Frontline Fee
Service Unit
h. Approval of Senior 1 day
Certificate of Assistant
Accreditation General
Manager
(SAGM)
i. Upon approval, TCD Staff 30 minutes
notify the client
2 Proceed to the
following Offices:
a. TCD - to secure a. Prepare and TCD Staff 10 minutes Refer to Order of
the Order of issue Order of the Matrix Payment
Payment for Payment of Fees
Accreditation b. Receive Order Collector-On- 5 minutes/ and MIAA
Fee of Payment; Duty, transaction Charges Official
b. Collection payment; and Collection stated Receipt
Division - to pay issue MIAA Division above
theapplicable Official Receipt
fees (OR)
3 Return to TCD to Release the TCD Staff 5 minutes

furnish copy of OR approved
as proof of Certificate of
payment and claim Accreditation as
the approved follows:
Certificate of Original
Accreditation Copy - Client
1 copy - AGMSES
(for monitoring of
Security Personnel)
1 copy - ID and
Pass
Control
Division
(IDPCD
(for issuance of
access pass)
1 copy - Legal
Office
(for reference file)
1 copy - TCD
(for master file)
TCD 1 day and 45 minutes
1 day, 1 hour and 10
Broker/Brokerage BDCMD
minutes
Company/ Collection 4 days, 2 hours
10 minutes
Forwarding Division and 5 minutes
TOTAL PROCESSING Legal Office 1 day
Company
TIME Office of the
1 day
SAGM
all of the 4 days, 2 hours and
above 5 minutes 6 days, 2 hours
Security Agency Office of the
2 days and 5 minutes
AGMSES
27
ACCREDITATION FOR TRANSPORT/ AIRPORT SERVICE SUPPLIERS (OTHER SERVICES)
Action to be Taken
Step Frontline Fee
Service Unit
1 Submit a. Receive BDCMD Staff 1 hour None
application letter application
with complete letter with
documentaryrequ complete
irements to documentary
BDCMD requirements
and endorse to
TCD for
evaluation
b. Evaluation of TCD Staff 1 day
application for
accreditation
c. Prepare
Coordination
Memo and
Certificate of
Accreditation,
and forward to
the Office of
the
Manager/OIC,
BDCMD for
review
d. Review/
coordination
with concerned
Offices:
1) BDCMD Manager/OIC, 1 day
BDCMD
Legal Office
e. Approval of SAGM 1 day
Certificate of
Accreditation
f. Upon approval, TCD Staff 30 minutes
notify the client
2 Proceed to the
following Offices:
a. TCD - to secure a. Prepare and TCD Staff 10 minutes Refer to Order of
the Order of issue Order of the Matrix Payment
Payment Payment of Fees
forAccredi- b. Receive Order Collector-On- and
5 minutes/ MIAA
tation Fee of Payment; Duty, Charges
transaction Official
b. Collection payment;andis Collection stated
Receipt
Division - to sue MIAA Division above
pay the applicable Official Receipt
fees (OR)
28
Action to be Taken
Step Frontline Fee
Service Unit
3 Return to TCD to Release the TCD Staff 5 minutes
furnish copy of OR approved
as proof of Certificate of
payment and claim Accreditation as
the approved follows:
Certificate of Original
Accreditation Copy - Client
1 copy - IDPCD
(for issuance of
access pass)
1 copy - Legal
Office
(for reference file)
1 copy - TCD
(for master file)
1 day and 45
TCD
minutes
TOTAL PROCESSING BDCMD 1 day and 1 hour
4 days, 1 hour and
TIME Collection Division 5 minutes
50 minutes
Legal Office 1 day
Office of the SAGM 1 day
29
Frontline Service ISSUANCE OF AIRPORT PARKING CARD

Monday - Friday
MIAA Employees, Government and Private Companies and
Individuals
a. Application Form
b. LTO Certificate of Registration (CR) of Vehicles
c. LTO Official Receipt (OR) of Vehicles
2. Payment of Fees
a. Parking Fee
Time
Particulars Rate
Range
1) Sedan/Van
and other 4-
₱700.00 Month/Slot
Transport Group wheel
and Other vehicle
Concessionaires 2)
Damaged/L ₱500.00
ost Card
1) Sedan/Van
and other 4-
₱350.00 Month/Slot
wheel
Employees' vehicle
Parking 2) Motorcycle ₱100.00 Month/Slot
3)
Damaged/Lo ₱500.00
st Card
b. Parking Card - ₱50.00/quarter plus 12 % EVAT

Maximum Duration of
Process(normal circumstances) 14 minutes

Action to be Taken
Step Frontline Fee
Service Unit
1
Procedures Improvement Division 2016
Proceed to Review and issue TCD Staff 5 minutes Payment
Terminal Payment Order Order
Concessions Slip Slip
Division(TCD)to
submit a duly
accomplished
application form
appended with
vehicle OR and
CR
30
Action to be Taken
Step Frontline Fee
Service Unit
2 Proceed to a. Receive Collector-On- 5 minutes/ Refer to MIAAOffi

Collection payment and Duty, transaction parking cial
Division to pay issue MIAA Collection fees Receipt
the Parking Official Receipt Division stated
Fees (OR) above
b. Prepare TCD Staff
parking card 2 minutes
3 a. Furnish TCD Record payment TCD Staff 2 minutes

copy of OR as and issue parking
proof of card to client
payment
b. Receive
parking card
Terminal Concessions
TOTAL PROCESSING Division
9 minutes
14 minutes
31
APPLICATION FOR SCHOOL ACCREDITATION FOR STUDENT

Frontline Service
ON-THE-JOB TRAINING
Monday - Friday
Service 1:00 P.M. - 5:00 P.M.
Who may avail of this Service Schools
Requirements a. Cover Letter

b. Accomplished Application Form
c. School Profile
d. Registration Certificate from the Securities and Exchange
Commission, Department of Trade and Industry for sole
proprietorship, or Cooperative Development Authority for
cooperatives, or any proof of such registration
e. Business Permit issued by the city or municipality where
the principal place of business of the prospective school
is located
f. Government permit from the Commission on Higher
Education/Department of Education
g. Audited financial statements, stamped “received” by the
BIR or its duly accredited and authorized institutions, for
the immediately preceding calendar year, showing among
others the total and current assets and liabilities
h. Memorandum of Agreement (to be provided by MIAA once
the veracity of the above listed requirements have been
verified)
Maximum Duration of

Action to be Taken
Step Frontline Fee
Service Unit
1 a. Forward a. Receive HRDD Staff 4 hours None
application for application for
School School
Accreditation Accreditation
with complete with complete
documentary documentary
requirements to requirements
Human b. Verify the
Resource submitted
Development requirements
Division (HRDD)
c. Prepare and
b. Receive the issue
MOA for Memorandum
signature/appr of Agreement
oval of the (MOA)
Dean/Head of
32
Action to be Taken
Step Frontline Fee
Service Unit
School
2 Return the signed a. Receive the HRDD Staff 4 hours None

MOA to HRDD signed MOA
from the client
b. Prepare
Memorandum
and reply letter
with MOA to be
signed by the
Assistant
General
Manager for
Finance and
Administration
(AGMFA)
c. Memo
coordination/
approval:
1) Office of the Manager/OIC, 1 day
Administra- Admin. Dept.
tive Dept.
Legal
3) Office of the AGMFA 1 day
AGMFA
3 Pick-up signed a. Upon approval HRDD Staff 5 minutes None

MOA from HRDD of the AGMFA,
notify the
client
b. Release the 5 minutes
approved
MOA and
reply letter
and maintain
file copy
1 day and 10
HRDD
minutes
Administrative
TOTAL PROCESSING Department
1 day 4 days and 10
TIME Legal Office 1 day minutes
Office of the AGMFA 1 day
33
Frontline Service APPLICATION FOR STUDENT ON-THE-JOB TRAINING (OJT)

Monday - Friday
Service 1:00 P.M. - 5:00 P.M.
Who may avail of this Service Students

Requirements a. School recommendation signed by the Dean/Head of
School
b. Application letter stating the objectives and the areas of
interest
c. Resume
d. 2 pcs. (2 X 2) size recent ID picture with white background
e. 1 pc. half body picture (attire: uniform/corporate; 3R size)
f. Waiver duly notarized
g. NBI clearance (1 original copy and 2 photocopies)
h. Certification of Good Moral Character from the School
Maximum Duration of

Action to be Taken
Step Frontline Service Fee
Unit
1 Submit a. Screening of HRDD Staff 1 day None
application Student applicant
letter with for OJT
complete b. Prepare OJT
documentary deployment and
requirements to acceptance letter,
Human and forward to the
Resource Office of the Admin.
Development Dept. and the
Division (HRDD) Assistant General
Manager for
Finance and
Administration
(AGMFA) for
approval/signature
c. Approval/signature
of OJT Deployment
and Acceptance
Letter:
OJT Deployment:
Recommending Manager/OIC, 1 day
Approval Admin. Dept.
Approval AGMFA 1 day
34
Action to be Taken
Unit
Acceptance Letter:
Signature AGMFA
d. Endorsement letter
to:
1) AGM for Manager/OIC,
Security and HRDD/Staff
Emergency
Services
(AGMSES) for the
conduct of
Airport Security
Awareness
Seminar (ASAS)
and inform the
OJT applicant of
its approval
2) End-Users
regarding OJT
deployment
2 Report to HRDD a. Conduct of Airport AGMSES 4 hours None

to attendASAS Security Awareness Staff
and MIAA Basic Seminar
Orientation b. Conduct of MIAA HRDD Staff 4 hours
Basic Orientation
3 Report to HRDD Endorse Student OJT to HRDD Staff 30 minutes None

for OJT MIAA Offices
deployment to
MIAA Offices
1 day, 4 hours
HRDD
and 30 minutes
TOTAL PROCESSING Administrative Department 1 day 4 days and 30
TIME Office of the AGMFA 1 day minutes
Office of the AGMSES 4 hours
35
APPLICATION FOR STUDENT DATA GATHERING SUCH AS

Frontline Service
INTERVIEW, SURVEY, ETC. AS SCHOOL REQUIREMENT
Monday - Friday
Service 1:00 P.M. - 5:00 P.M.
Who may avail of this Service Students

Requirements
a. Letter-request noted by the Professor or thesis adviser
addressed to the Manager/OIC, Administrative Department
b. Objective of the study
c. Target respondents/ terminal/ office/ facility
d. Topics to be covered
e. Schedule of data gathering
f. Relevance of the study
g. Other related documents such as sample data gathering
tools
Maximum Duration of Within MIAA Admin. Bldg. 1 day

Process(normal circumstances) Outside MIAA Admin. Bldg. 3 days, 2 hours and 5 minutes
Action to be Taken
Unit
1 Submit letter- a. Receive letter- HRDD Staff 1 day None
request with request from the
complete client with complete
documentary documentary
requirements to requirements
Human Resource b. If data gathering is
Development within the MIAA
Division (HRDD) Administration
Building, endorse
the client to the
concerned Office
c. If data gathering is
outside of the MIAA
Admin. Building,
prepare memo to
concerned
Office/OPR
regarding the
conduct of data
gathering for
approval
1) Approval of Concerned 1 day
concerned Office/OPR
Office/OPR
2) Upon receipt of HRDD Staff 2 hours
36
Action to be Taken
Unit
feedback/reply
memo from the
concerned
Office/OPR,
prepare reply to
client and
forward to the
Office of the
Administrative
Department for
approval
3) Approval of reply Manager/OIC, 1 day
letter to client Admin. Dept.
4) Notify the client HRDD Staff
regarding the
approval/
disapproval of
request
2 For approved Notify concerned HRDD Staff 5 minutes None
request (Outside Office/OPR
of MIAA Admin
Bldg.), report to
HRDD
Within MIAA Admin.
HRDD 1 day 1 day
Bldg.
1 day, 2
TOTAL PROCESSING HRDD hours and 5
TIME Outside MIAA minutes 3 days, 2 hours
Concerned
Admin. Bldg. 1 day and 5 minutes
Office/OPR
Administrative
1 day
Department
37
APPLICATION FOR USE OF MIAA LEARNING AND

Frontline Service
DEVELOPMENT ROOM
Monday - Friday
Service 1:00 P.M. - 5:00 P.M.
Who may avail of this Service Agencies/Public and Private Institution

Requirements 1. Documentary requirements
a. Letter-Request addressed to the MIAA Learning and
Development Room (MLDR) Approving Authority:
Approving
MLDR OPR
Authority
1) Audio Visual Room
Manager/Officer-
MIAA Admin. Building
In-Charge(OIC), Manager/OIC,
2) Roof Deck Learning
Human Resource Administrative
Development
Development Department
Room, MIAA Admin.
Division (HRDD)
Building
3) Rescue and Manager/OIC,
Firefighting Division Emergency
Manager/OIC,
(RFD) Learning and Services
RFD
Development Room Department
(ESD)
4) NAIA Terminal 3 Head, Terminal Terminal
Learning and Administration Manager
Development Room Group (TAG) (TM)/OIC, NAIA
NAIA Terminal 3 Terminal 3
5) International Cargo Manager/OIC, Manager/OIC,
Terminal Learning International Airport
and Development Cargo Operations
Room Operations Department
Division (ICOD) (AOD)
6) Airport Police
Department (APD)
Learning and Head, APD Manager/OIC,
Development Room Training Unit APD
7) APD Firing Range
b. Application form
2. Payment of Rental Fee(Exclusive of EVAT)
MLDR Rental Fee
a. Audio Visual ₱300.00 per hour or fraction
Room MIAA Admin. thereof or maximum rate of
Building ₱3,000.00 per day
b. Roof Deck
Learning Development
Room
MIAA Admin. Building ₱200.00 per hour or fraction
c. RFD Learning and thereof or maximum rate of
Development Room ₱2,000.00 per day
d. NAIA Terminal 3
Learning and
Development Room
38
MLDR Rental Fee
e. ICT Learning
₱200.00 per hour or fraction
and Development Room
thereof or maximum rate of
f. APD Learning
₱2,000.00 per day
and Development Room
g. APD Firing
₱100.00 per pax per day
Range
Equipment Rental Fee
h. 20" Color
₱150.00 per day
Television
i. Computer w/
₱400.00 per day
LCD Projector
j. Sound
₱200.00 per day
Systems/Karaoke
k. Shotgun
₱400.00 per day
l. .9 mm caliber
m. .38 caliber ₱300.00 per day
Maximum Duration of
1 day, 3 hours and 30 minutes

Action to be Taken
Step Frontline Fee
Service Unit
1 Forward letter- a. Receive letter- HRDD Staff 2 hours None
request to the request RFD Staff
MLDR Approving b. Advise the
Authority at least ICOD-
Approving Administrative
five (5) days prior Authority
to the date of the Support
immediately Services (ASS)
activity, copy upon receipt of
furnished the Staff
request as to
OPR and the availability of TAG - T3 Staff
Manager/OIC, the MLDR being APD Training
HRDD* requested Unit Staff
* If the OPR is not HRDD c. Prepare reply
and forward to
the Approving
Authority for
approval
d. Approval of Manager/OIC, 1 day
request Admin. Dept
Manager/OIC,
ESD
TM, Terminal 3
Manager/OIC,
AOD
Manager/OIC,
APD
e. Notify the client HRDD Staff 10 minutes
of the approval/ RFD Staff
disapproval of ICOD- ASS
39
Action to be Taken
Step Frontline Fee
Service Unit
request and Staff
rental payment TAG - T3 Staff
requirements
APD Training
Unit Staff
f. Process the Manager/OIC, 1 hour MLDR
MLDR HRDD Applica
Application Manager/OIC, tion
Form RFD Form
containing the Manager/OIC,
details of the ICOD
request, noted
Head, TAG-T3
and signed by
the OPR. Copy Head, APD
furnished the Training Unit
Manager/OIC,
HRDD*
2 Receive approval/ Upon approval, HRDD Staff 10 minutes None Order of

disapproval of prepare Order of RFD Staff Payment
request Payment ICOD- ASS
Staff
TAG - T3 Staff
APD Training
Unit Staff
3 Proceed to the
following Offices:
a. Collection a. Receive Order Collector -On- 5 minutes/ Refer to MIAA
Division/ of Payment; Duty, transaction the Rental Official
Cashiering payment and Collection Fee Matrix Receipt
Office - T3 to issue MIAA Division stated
pay the Official Receipt T3 Cashier - above
applicable (OR) On-Duty,
fees Cashiering
Division
b. Office of the b. Acknowledge HRDD Staff 5 minutes
OPR to present payment and RFD Staff
the original OR receive ICOD- ASS
and submit two photocopies of Staff
(2) photocopies OR for file
TAG - T3 Staff
of OR for
authentication APD Training
Unit Staff
4 Present MLDR Allow clearance OPR

form and OR to to use the facility (where the
the OPR where MLDR is located)
the MLDR is
located
40
HRDD/Admin. Department
RFD/Emergency Services
Dept.
1 day, 3 hours
TOTAL PROCESSING APD Training Unit/APD and 25 minutes 1 day, 3 hours and
TIME ICOD/AOD 30 minutes
TAG - T3/Office of the TM - T3
Collection/Cashiering
5 minutes
Division
41
APPLICATION FOR AND RELEASING OF NAIA ANNUAL

Frontline Service
ID/SEMI-ANNUAL ID/ MONTHLY PASS
Monday - Friday
Service 1:00 P.M. - 5:00 P.M.
Airport Clientele
Service
a. Letter Request/Endorsement from Head of Office
b. Duly accomplished NAIA ID Application Form endorsed
by authorized signatories of their respective Offices
with one (1) recent 2” X 2” colored picture with white
background (taken no more than six months prior)
c. Endorsement from the Department of Foreign Affairs
and photocopy of Diplomatic Identity Card (for
diplomats)
d. Appropriate working visa issued by the Bureau of
Immigration or Department of Justice (for foreign
nationals)
e. Employment contract/appointment paper indicating
employment status of applicant and duly conformed by
applicant (for new applications)
f. Office Order/ Personnel Order/ Special Order/ Detail
Order (for transfers/ reassignments/ promotions)/
Overtime Authority
g. Attendance to the Airport Security Awareness
Orientation Program
h. Valid NBI Clearance
i. Photocopy of company ID
j. MIAA Concessions Department Accreditation and
endorsement
k. MIAA Accounting Division clearance (for tenants/
concessionaires/ service providers)
l. School permit and waiver (for student practicumers)
2. Payment of Fees
a. Annual ID (AID) - ₱150.00 + 12% VAT
b. Semi-Annual ID (SID) - ₱75.00 + 12% VAT
c. Monthly Pass (MP) - ₱20.00+ 12% VAT
Maximum Duration of
16 minutes
Action to be Taken
Step Frontline Fee
Service Unit
1 Proceed to IDPCD Forward to ID ID Section 3 minutes NAIA ID
Main Office for Section for Staff tasked Applica-
42
Action to be Taken
Step Frontline Fee
Service Unit
filing of application evaluation with account tion
with complete Form
documentary
requirements
2 Secure Order of Issuance of Order Any ID Section 1 minute Order of

Payment Form for of Payment Counter Staff Payment
payment of ID Fee Form
3 Proceed to Receive Order of Duty Collector, 5 minutes/ AID - Order of

Collection Division Payment; payment; Collection transaction ₱150.00 + Payment
to pay the and issue MIAA Division 12% VAT Form
corresponding Official Receipt MIAA
SID -
fees (OR) to client Official
₱ 75.00 +
Receipt
12% VAT
MP -
₱ 20.00 +
12% VAT
4 Present MIAA OR Record OR Any ID Section 2 minutes MIAA

of paid IDs number Counter Staff Official
Receipt
5 Receive/sign for Release processed Any IDSection 5 minutes

new ID cards. Annual/ Semi- Counter Staff
Surrender old IDs Annual ID/Monthly
(if renewal) Pass
TOTAL PROCESSING IDPCD 11 minutes

16 minutes
43
Frontline Service ISSUANCE OF ON-DUTY PASS
Schedule of Availability of
24 Hours/ 7 Days a Week
Service
Who may avail of this Service Airport Clientele

a. Letter Request endorsed by authorized company
official/representative
b. Valid Company ID
c. Duly accomplished NAIA ID Application Form
d. Valid NBI clearance
e. Attendance to the Airport Security Awareness
Orientation Program
f. Employment contract
2. Payment of On-Duty Pass - ₱5.00 + 12% VAT
Maximum Duration of
8minutes
Process (normal circumstances)

Action to be Taken
Step Frontline Fee
Service Unit
1 Submit a. Receive and Any IDPCD 1 minute None
endorsement/ record request Counter
updated monthly b. Upon approval Staff
schedule seven (7) of authorized
days prior to MIAA Official,
actual date of encode details
activity to MIAA ID of request into
and Pass Control the IDPCD
Division (IDPCD) computer
database
2 Secure Order of Issue Order of Any IDPCD 1 minute ₱5.00 + Order of

Payment for Payment Counter 12% VAT Payment
payment of On- Staff Form
DutyPass
3 Proceed to Receive Order of Collector -On- 5minutes/ ₱5.00 + MIAA

Collection Division Payment; Duty, transaction 12% VAT Official
to pay the payment; and Collection Receipt
corresponding issue MIAA Official Division
fees Receipt (OR) to
client
44
Action to be Taken
Step Frontline Fee
Service Unit
4 Present valid Issue On-Duty Any IDPCD 1 minute
Company ID Pass to client Counter
Staff
TOTAL PROCESSING IDPCD 3 minutes
8 minutes
45
Frontline Service ISSUANCE OF ON-DUTY CARD
Schedule of Availability of
24 hours/ 7 days a week
Service
Who may avail of this Service Airport Clientele

1. Letter Request endorsed by authorized company
official/representative
Requirements 2. Valid Company ID
3. Letter of Authority (if applicable)
Maximum Duration of
Process(normal circumstances) 3 minutes

Action to be Taken
Step Frontline Fee
Service Unit
1 Submit a. Receive Any IDPCD 1 minute None Require-
endorsement or Endorsement/ Counter ments
Letter-Request for Letter-Request Personnel Checklist
On-Duty Card b. Check
(ODC) containing compliance of
all required request to
information below: requirements
a. Name of
applicant/user
of ODC
b. Date when ODC
will be used
c.
Reason/justifica
tion for use of
ODC
d. Letter -Request
duly signed by
company's
authorized
signatory
2 Present/deposit a. Check company Any IDPCD 1 minute None ODC

validcompany ID. If ID and letter of Counter Slip
the applicant authority (if Personnel
isunable to applicable)
personally claim b. Fill out ODC Slip
the ODC, the
Representative c. Release ODC to
must submit an applicant
46
Action to be Taken
Step Frontline Fee
Service Unit
authorization letter
3 Sign in ODC Attach deposited Any IDPCD 30 seconds None

Logbook and fill in ID in ODC number Counter
required details duplicate and put Personnel
it back on "Box for
deposited IDs"
4 Return the ODC to a. Verify returned Any IDPCD 30 seconds None

IDPCD upon ODC if same Counter
termination of duty number issued Staff
for the day b. Release
deposited ID to
applicant
TOTAL PROCESSING TIME 3 minutes
47
APPLICATION FOR VISITOR STICK-ON PASS

Frontline Service
(WELL-WISHERS)
Monday - Friday
Service 1:00 P.M. - 5:00 P.M.
Who may avail of this Service Airport Clientele and General Public

a. Letter Request/accomplished Visitor Pass Request Form
endorsed by authorized MIAA Official 48 hours prior to
actual flight date/activity
b. Valid ID
2. Payment of Fifty Pesos (₱ 50.00)
Maximum Duration of
4 minutes
Action to be Taken
Unit
1 Submit a. Receive request In-Charge 2 minutes None Visitor

endorsement/ and record the IDPCD Pass
Request for Access same Staff Request
Pass 48 hours prior b. Upon approval of Form
to actual flight authorized MIAA
date/activity to MIAA Official, encode
ID and Pass Control details of request
Division (IDPCD) into the IDPCD
computer
database
2 Present/deposit Accept payment BPCO 2 minutes ₱ 50.00 Visitor

valid ID and pay with valid ID and Stick-
₱ 50.00 to the issue Visitor Stick- on pass
Bonded Pass Control on Pass to client
Officer (BPCO)
TOTAL PROCESSING TIME 4 minutes
48
Frontline Service PROCESSING OF CUSTOMER FEEDBACK
Schedule of Availability of CRC +63 (2) 877-1109

Service Office local 3079
Customer Relations Number +63 (2) 823-0669
Center (CRC) Office Email crc@miaa.gov.ph
Monday - Friday Customer Relations Center
8:00 A.M. - 12:00 N.N. Room 435, 4th Floor, NAIA
1:00 P.M. - 5:00 P.M. Postal Mail Terminal 1 Bldg., NAIA
Complex, Pasay City
Philippines 1300
Concierge
Counters/TEXNAIA/ TEXNAIA
Mobile +63 9178396242
NAIA Customer
Number
Hotline
NAIA
Customer +63 (2) 877-1111
24 Hours/ 7 Days a Hotline
Week
Available at the
Passenger Information/Concierge
Feedback Counters and Feedback
Form Boxes strategically located
at the NAIA Terminals
Who may avail of this Service Passengers and Other Airport Clientele
Requirements a. Phoned or walk-in feedback
b. Electronic or Postal Mail Feedback
c. Through the Passenger Feedback Forms
d. Social Media Network
Actionable within the Within 24 hours upon
-
Customer Relations Center receipt of feedback
Maximum Duration of
Process(normal circumstances) Within 120 hours upon
Not Actionable within the
- receipt of reply from
Customer Relations Center
concerned Office or Agency
Action to be Taken
Step Frontline Fee
Service Unit
1 a. Lodge feedback a. Acknowledge Customer None
through the receipt of Relations
following feedback Center
manners: (CRC)
Immediately
1) Phone-in and
Walk-in
(CRC Office or
Concierge
counters in all
Terminals)
49
Action to be Taken
Step Frontline Fee
Service Unit
2) Email
3) Postal Mail Within 24
4) Passenger hours upon PAD
Feedback receipt Form
Form (PFF) No. 17
5) Text/SMS Within 5
minutes
upon
receipt
b. Receive b. If feedback is Within 24

acknowledge- actionable hours upon
ment letter and within CRC receipt
advise of action Level, advise
taken and its the client of the
resolution action taken
and its
resolution
2 a. Receive a. If feedback is CRC Within 48 None PAD

acknowledge- not actionable hours upon Form
ment letter and within CRC receipt of No. 18
advise that the Level, complaint
feedback was feedback are
endorsed to recorded and
concerned endorsed/
Office or Agency referred to the
concerned
Office/s or
Agency
b. Receive updates b. Update the CRC Within 72 PAD
on the resolution complainant hours upon Form
of the complaint about the receipt of No. 18
action taken reply from
and resolution concerned
of the feedback Office or
Agency
Actionable within the

Within 24 hours upon receipt of feedback
Customer Relations Center
TOTAL PROCESSING TIME
Not Actionable within the Within 120 hours upon receipt of reply from
Customer Relations Center concerned Office or Agency
50
Frontline Service APPLICATION FOR MEET AND ASSIST SERVICE

Monday - Friday
Office Number +63 (2) 877-1109 local 3521
+63 (2) 853-5998
Fax Number +63 (2) 877-1798
Email pao@miaa.gov.ph
pao.miaa@gmail.com
Postal Mail Public Affairs Department
Room 435, 4th Floor, NAIA
Terminal 1 Building,
NAIA Complex, Pasay City
Philippines 1300
Who may avail of this Service Government and Private Companies and Individuals

a. Letter Request for Meet and Assist Service (MAS) with
the following information:
1) Requesting Party 3) Flight Details
a) Name a) Airline (Flight Number)
b) Office b) Estimated Time of Arrival/
c) Designation Departure
2) Passenger c) Date
a) Name 4) Name of person to be issued
b) Designation Access Pass
(If there is any)
b. In the absence of letter request, client may file a walk-in
request by filling up the MAS Request Form (PAD Form
No. 8)
2. Submission of requirements at least three (3) days before
the actual flight
3. Payment of Fees (inclusive of 12% EVAT)
Use of Lounge with Guide Service
a. International Flights
From 1 to 10 passengers ₱ 4,032.00
In excess of 10 passengers Additional ₱ 201.60/head
b. Domestic Flights
From 1 to 10 passengers ₱ 1,120.00
In excess of 10 passengers Additional ₱ 112.00/head
Maximum Duration of
Process(normal circumstances) 28minutes
51
Action to be Taken
Step Frontline Fee
Service Unit
1 Submit written a. Receive PAD Staff 2 minutes None • Letter
request for Meet request and Request
and Assist Service check for • MAS
(MAS) at least completeness Request
three (3) days of data Form
before the actual required (PAD
flight Form No.
b. Review 5 minutes 8)
request and
make
appropriate
approval
c. Issue Receipt 3 minutes Receipt
Control slip for Control
Paying clients Form
(PAD Form
and encode the No. 6)
request in the
Reservation
System (VPIIS)
d. Notify
Cashiering
Division
Representative
to proceed to
PAD to receive
payment
2 Pay appropriate a. Proceed to Cashiering 13 minutes Refer to MIAA

Fees and Charges PAD to receive Division the OR
payment and Representative schedule
issue MIAA of Fees
Official Receipt andCharg
(OR) to client es above
b. Process the PAD Staff 5 minutes MAS
request and Slip
print MAS Slip (PAD
Form No.
9)
TOTAL PROCESSING PAD 15 minutes 28

TIME Cashiering Division 13 minutes minutes
52
APPLICATION FOR FAMILIARIZATION TOUR AT THE

Frontline Service
NAIA COMPLEX
Schedule of Availability of 8:00 A.M - 5:00 P.M.
Monday - Friday
Office Number +63 (2) 877-1109 local 4033
+63 (2) 853-5998
Fax Number +63 (2) 877-1798
Email pao@miaa.gov.ph
pao.miaa@gmail.com
Postal Mail Public Affairs Department
Room 435, 4th Floor, NAIA Terminal 1
Building, NAIA Complex, Pasay City
Philippines 1300
Travel Agencies, Airlines, Students including kids, Schools,
Ground handlers
Requirements a. Written request from the school (if coursed thru a Travel
Agency)
b. List of participants (divided into group if more than 20
participants)
Maximum Duration of One (1) Terminal 2 days and 5 minutes
Process(normal circumstances) Two (2 )or more Terminals 3 days and 5 minutes
Action to be Taken
Step Frontline Fee
Service Unit
1 Submit written a. Receive and PAD Staff 5minutes None
request with review request
complete and
documentary requirements
requirements to b. Prepare
Public Assistance coordination
Division (PAD) memo and
forward to
concerned
Terminal
Manager/s
(TM/s) for
approval
c. Approval of Concerned
concerned TM/s
TM/s
1) One (1) 1 day
Terminal
2) Two (2) or 2 days
more
Terminals
53
Action to be Taken
Step Frontline Fee
Service Unit
2 Receive Upon approval, PAD Staff 1 day None
notification notify the
following:
a. Client
b. Terminal
Operations
c. Terminal
Security
d. ID and Pass
Control
Division
e. PAO-PCRO
1 day and
PAD 2 days and
5 minutes
One (1) Terminal Office of
1 day 5 minutes
TOTAL PROCESSING the TM
TIME PAD
1 day and
Two (2) or more 5 minutes 3 days and
Terminals Office of
2 days 5 minutes
the TMs
54
Frontline Service OVER THE COUNTER PAYMENT

Monday - Friday
Airport Concessionaires and Government Agencies
Service
Requirements Any of the following:
a. Order of Payment
b. MIAA Billing Statement
c. International and Domestic Passenger Service Charge
(IPSC/DPSC) Remittance Report
d. BIR Form 2307 (if payment is net of tax)
Maximum Duration of
5 minutes per transaction
Action to be Taken
Step Frontline Fee
Service Unit
1 Present any of the a. Receive and Collector- 1 minute
following: review On-Duty per
a. Order of documents transaction Order of
Payment presented Payment
b. MIAA Billing b. Compute the MIAA
amount to be Billing
c. IPSC or DPSC paid
IPSC/DPSC
Remittance Remittance
Report Report
2 Pay appropriate Accept payment Collector- 2minutes

fees a. Count and On-Duty per
a. Cash verify transaction
authenticity of
the peso bills
b. Check b. Verify details
of check
presented as
to:
1) Date
2) Amount in
words and
figures
3) Payable to
MIAA
4) Signature
55
Action to be Taken
Step Frontline Fee
Service Unit
c. Submit BIR c. Verify details BIR Form
Form 2307 if on: 2307
payment is net 1) Signature
of tax
2) Appropriate
details of
bills paid
d. Issue MIAA Collector- 2 minutes MIAA OR
Official Receipt On-Duty per
(OR) and give transaction
change, if any
3 Accept MIAA OR
and change, if any
5 minutes per
TOTAL PROCESSING TIME
transaction
56
ISSUANCE OF MIAA EXEMPTION CERTIFICATES FOR

Frontline Service LOCALLY EXEMPTED PASSENGERS
(INTERNATIONAL PASSENGER SERVICE CHARGE)
Monday - Friday
Who may avail of this Exempted Passengers:
Service a. Pilgrims endorsed by National Commission on Muslim
Filipinos (NCMF)
b. Athletes endorsed by Philippine Sports Commission (PSC)
c. Others approved by the Office of the President (OP)
Requirements Letter Request from NCMF, PSC and OP with the following
details:
a. List of Pilgrims, Athletes & Official delegation and flight
details
b. Travel Order (PSC)
c. Invitation from the event (PSC)
Maximum Duration of
1 day and 11 minutes per exempted pax
Action to be Taken
Unit
1 Submit request a. Receive request GMO 1 day None
to the Office of with complete Personnel
the MIAA documentary
General requirements
Manager (GM) b. Evaluate the Head
at least five (5) request Executive
working days
before airline 1) If disapproved, Assistant
ticket purchase prepare General
disapproval Manager
letter and
forward to
concerned
party
2) If approved,
forward to
Collection
Division for
preparation of
MIAA
Exemption
Certificate
(MEC)
57
Action to be Taken
Unit
c. Receive approved Collection
request from the Personnel
Office of the GM
d. Prepare MEC of
each exempted
passenger
1) Encode name, 3 minutes per
document exempted pax
submitted,
type of
exemptions,
flight and date
2) Sign the MEC 1 minute per
exempted pax
3) Cut the 5 minutes per
portions of exempted pax
MEC and
record in the
logbook
2 Pick-up the Release the MEC to Collection 2 minutes per None

MEC the client Personnel exempted pax
11 minutes per 1 day and 11

Collection Division
exempted pax
TOTAL minutes
PROCESSING TIME Office of the General
1 day per exempted
Manager
pax
58
CONTRACT PREPARATION THROUGH PROCUREMENT

Frontline Service
PROCESS
Monday - Friday
Service 1:00 P.M. - 5:00 P.M.
Contractors/Suppliers
Service
Requirements a. Bidding Documents
b. Notice of Award
Maximum Duration of
6 Days and 45 Minutes
Action to be Taken
Step Frontline Fee
Service Unit
1 a. Receive Legal Staff 1 day
Bidding
documents
and Notice of
Award from
Bids and
Awards
Committee
b. Draft the Assigned
contract Legal Lawyer
c. Review the Manager/OIC, 1 day
draft contract Legal Office
d. Revise and Legal Staff
finalize the
contract
2 Pick-up the Release the Legal Staff 5 minutes None

contract for contract
signature of the
authorized
signatory and
return within two
(2) days
3 Return the signed Prepare Memo Legal Staff 30 minutes None

contract and come Brief and forward
back after five (5) the contract
days to pick-up the together with the
approved contract NTP for the
and Notice to approval of the
Proceed (NTP) concerned
Offices:
a. End-User End-User/Staff 1 day
59
Action to be Taken
Step Frontline Fee
Service Unit
b. Office of the AGMFA/Staff 1 day
AGMFA
c. Office of the SAGM/Staff 1 day
SAGM
d. Office of the GM/Staff 1 day
GM
4 Pick-up the Release the Legal Staff 10 minutes None

approved contract approved
and NTP contract and the
NTP and maintain
file copy
Legal Office 2 days and 45 minutes
End-User 1 day
TOTAL PROCESSING 6 days and 45
Office of the AGMFA 1 day
TIME Office of the SAGM 1 day
minutes
Office of the GM 1 day
60
APPLICATION FOR REGISTRATION OF

Frontline Service
SUPPLIERS/CONTRACTORS
Monday - Friday
All Eligible Entities
Service
a. Application for Registration
b. Company Profile
c. SEC/DTI Registration
d. Mayor’s Permit
e. Tax Clearance Certificate
f. PhilGEPS Certificate of Registration
g. Audited Financial Statement
h. Notice of Electronic Filing Procurement Systems (EFPS)
Enrollment
i. Latest Income Tax Return
j. Business Tax Return filed and paid thru EFPS
• BIR Form 2550M•BIR Form 2550Q
k. Statement of all completed Government and Private
Contracts
l. Omnibus Sworn Affidavit with Secretary Certificate (for
corporations) or Authority of Signatory (for sole
proprietorship)
2. Payment of ₱ 500.00 Registration Fee
Maximum Duration of
1 day and 40 minutes

Action to be Taken
Unit
1 Submit a duly a. Receive and Procurement 30 minutes None Application
accomplished review Staff of
applicationfor Application form Registration
m with and documentary Form
complete requirements
documentary b. Prepare and
requirements issue Order of Oder of
to Procurement Payment Payment
Division
2 a. Proceed to a. Receive the Order Collector- 5 minutes ₱500.00 MIAA

Collection of Payment; the on-Duty, Official
Division to payment; and Collection Receipt
pay issue MIAA Division
necessary Official
fees Receipt(OR)
61
Action to be Taken
Unit
b. Return to b. Prepare Procurement 1 day
Procurement Certificate of Staff
Division to Registration for Manager/OIC,
furnish a copy signature of the Procurement
of OR as Manager/OIC, Division
proof of Procurement
payment Division
3 Proceed to Issue the Certificate Procurement 5 minutes

Procurement of Registration and Staff
Division to claim maintain a file copy
the Certificate
of Registration
1 day and 35
TOTAL PROCESSING Procurement Division
minutes 1 day and 40
TIME Collection Division 5 minutes minutes
62
PROCESSING OF REQUESTS FOR PROCUREMENT OF

Frontline Service GOODS AND SERVICES
(SMALL VALUE PROCUREMENT / SHOPPING)
Monday - Friday
All Eligible Entities and Operating Units of MIAA
Service
Requirements a. End-user
1. Approved Request Issue Slip (RIS) with complete
specifications of items needed
2. All other terms and conditions
3. At least three (3) Quotations / latest P.O.
4. Certification of lowest prevailing price
5. Pre-inspection Report, if applicable
6. Stock position sheet supplies
7. Certification from End-User of no suitable substitute can
be obtained at more advantageous term to the Authority
(if exclusive)
b. Supplier/Contractor
1. Duly licensed Filipino citizens/sole proprietorship
2. Partnerships duly organized under the laws of the
Philippines and of which at least sixty percent (60%) of
the interest belongs to citizens of the Philippines
3. Corporations duly organized under the laws of the
Philippines, and of which at least sixty percent (60%) of
the outstanding capital stock belongs to citizens of the
Philippines
4. Cooperatives duly organized under the laws of the
Philippines, and of which at least sixty percent (60%)
belongs to citizens of the Philippines or
5. Person/entities forming themselves into a joint venture,
i.e, a group of two (2) or more persons/entities that
intend to be jointly and severally responsible or liable for
a particular contract: Provided, however, That Filipino
ownership or interest of the joint venture concerned
shall be at least sixty percent (60%). For this purpose,
Filipino ownership or interest shall be based on the
contributions of each of the members of the joint venture
as specified in their Joint Venture Agreement (JVA).
Foreign Bidders
1. Provided for under any Treaty or International or
Executive Agreement as provided in Section 4 of the ACT
(9184) and Implementing Rules and Regulations (IRR)
2. A citizen, corporation or association of a country, the
laws or regulations of which grant reciprocal rights or
privileges to citizens, corporations or associations of the
Philippines
3. The goods sought to be procured are not available from
local suppliers or
4. When there is a need to prevent situations that defeat
competition or restrain trade.
63
c. Supplier/Contractor Registration
1. Documentary Requirements
a) Application for Registration
b) Company Profile
c) SEC/DTI Registration
d) Mayor’s Permit
e) Tax Clearance Certificate
f) PhilGEPS Certificate of Registration
g) Audited Financial Statement
h) Notice of Electronic Filing Procurement Systems
(EFPS) Enrollment
i) Latest Income Tax Return
j) Business Tax Return filed and paid thru EFPS
 BIR Form 2550M
 BIR Form 2550Q
k) Statement of all completed Government and Private
Contracts
l) Omnibus Sworn Affidavit with Secretary Certificate
(for corporations) or Authority of Signatory (for sole
proprietorship)
2. Payment of ₱500.00 Registration Fee
Maximum Duration of 16 working days, 25 minutes and
Existing Supplier
Process(normal circumstances) 4 calendar days
17 working days, 50 minutes and
Newly Registered Supplier
4 calendar days
Action to be Taken
Unit
1 a. Receive approved Procurement 2 days None
Request Issue Slip Staff
(RIS) withcomplete
specifications as
well as allrequired
conditions and
documentary
requirements
b. Prepare Request
for Quotation
(RFQ) average of
fifteen (15) RFQs
per day)
a. Check c. Posting to Procurement 4 calendar
PhilGEPS/MIAA Philippine Staff days
Website/Bulleti Government
n Boards Electronic
Procurement
System
(PhilGEPS)/MIAA
Website / Bulletin
Boards
d. Issuance of RFQs
64
Action to be Taken
Unit
b. SubmitRFQ/bid e. Acceptance of
proposal RFQs/Bid
Proposal thru fax
and email
f. Opening of
submitted
RFQs/Proposals
on scheduled date
of opening
g. Prepare the Procurement 2days
following: Staff
1) Abstract of
Price
Quotation
(APQ)
(average of
fifteen (15)
APQs per day)
2) Letter to
Supplier/
Contractor to
submit sample,
ifneeded to be
submitted
within three (3)
days
2 Receive letter a. Receive sample, if

and submit needed
sample, if b. Prepare Notice to
needed End-user for
technical
evaluation
c. Technical End-User / 1 day
evaluation and Staff /
recommendation Procurement
to be held at the Staff
office ofthe
Administrative
Department
d. Prepare letter to Procurement 1 day
recommended/wi Staff
nning
Supplier/Contrac
tor to submit
documentary
requirements
within three (3)
days to be
signed by the Manager/OIC
Manager/OIC, ,
Procurement Procurement
Division Division
65
Action to be Taken
Unit
1) Registered
Supplier
Warranty
Certificate
Original Copy
of RFQ
Detailed
Quotations (if
with labor)
2) Unregistered
Supplier
Documentary
Requirements
for Supplier
Registration
Warranty
Certificate
Original Copy
of RFQ
Detailed
Quotations (if
with labor)
3 Unregistered
Supplier/Contr
actor
a. Proceed to a. Review Procurement 30 minutes Application
Procurement submitteddocum Staff Form
Division to fill- ents and issue
out/submit: Order of Order of
Payment per Payment
 Application
form with Registrant
complete
documentary
requirements
for
registration
 Warranty
Certificate
 Original
Copy of RFQ
Detailed
Quotations
(if with labor)
b. Proceed to b. Receive Order of Collector- 5 minutes/ ₱500.00 MIAA OR
Collection Payment and the on-Duty, transaction
Division to pay payment, and Collection
necessary fees issue MIAA Division
Official Receipt
(OR)
c. Return to c. Prepare Procurement 1 day
Procurement Certificate of Staff
Division to Registration for
66
Action to be Taken
Unit
furnish a copy signature of Manager/
of OR as proof Manager/OIC, OIC,
of payment Procurement Procurement
Division Division
d. Claim the d. Issue the Procurement 5 minutes
approved approved Staff
Certificate of Certificate of
Registration Registration and
maintain a file
copy
Registered
Supplier/Contr
actor
Receive and review 15 minutes
Submit the the following
following documents:
requirements:
 Warranty
 Warranty Certificate
Certificate  Original Copy of
 Original Copy RFQ
of RFQ  Detailed
 Detailed Quotations (if with
Quotations labor)
(if with labor)
4 a. Prepare Procurement 4 days

Purchase Order Staff
(PO)/ Work Order
(WO) (average of
fifteen
(15)POs/WOsper
day)
b. Review PO/WO Procurement
and required Supervisor
supporting
documents
c. Review and sign Manager/OIC 1 day
the PO/ WO. ,
Procurement
Division
d. Forward to Procurement
Accounting Staff
Division
e. Review and Accounting 2days
certify fund Staff
availability for the
purchase of Manager/OI
supplies/impleme C,
ntation of Accounting
project(average Division
of fifteen (15)
POs/WOs per
day)
67
Action to be Taken
Unit
f. PO/WO
recommending/ap
proval:
1) Up to Manager/ 1 day
₱250,000 OIC,
 Office of the Admin.De
Admin.Dept pt.
.
 Office of the AGMFA 1 day
AGMFA
2) Over ₱ 250,000
to ₱ 500,000
 Office of AGMFA 1 day
the
AGMFA
 Office of SAGM 1 day
the SAGM
3) Over ₱ 500,000
to ₱ 1,000,000
 Office of SAGM 1 day
the SAGM
 Office of GM 1 day
the GM
g. Prepare letter to Procurement 1 day
notify the Staff
Supplier/
Contractor of the
approved
PO/WO(average
of ten (10) letters
per day)
h. Sign the letter Manager/
and send thru OIC,
fax Procurement
Division
Procurement
Staff
5 Receive a. Issue the Procurement 5 minutes

notification approved PO/WO Staff per PO/WO
letter and to the winning issuance
proceed to Supplier/Contrac 5 minutes
Procurement tor per PO/WO
Division to b. Forward to
accept the Accounting
approved Division the
PO/WO original copy of
PO/WO and the
complete
supporting
documents
68
Up to Over Over ₱500,000
₱250,000 ₱250,000 to to
₱500,000 ₱1,000,000
Existing 11 wd, 25 mins 11 wd, 25 mins 11 wd, 25 mins
Procurement Supplier and 4 cd and4 cd and4 cd
Division Newly 12 wd, 45 mins 12 wd, 45 mins 12 wd, 45 mins
Registered and 4 cd and4 cd and4 cd
End-
User/Staff/Procurement 1 working day 1 working day 1 working day
Staff
Collection Division (for
TOTAL PROCESSING newly registered)
5 minutes 5 minutes 5 minutes
TIME Accounting Division 2 working days 2 working days 2 working days
Administrative
1 working day - -
Department
Office of the AGMFA 1 working day 1 working day -
Office of the SAGM - 1 working day 1 working day
Office of the GM - - 1 working day
16 working days, 25 minutes
Existing Supplier/ Contractor
and 4 calendar days
Newly Registered Supplier/ 17 working days, 50 minutes and
Contractor 4 calendar days
69

NAIA Airport Processes and Services Guide

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i

Provide a safe, secure and efficient environment

to enable stakeholders to deliver a seamless experience

for passengers and all airport users, while contributing to

By 2022, NAIA, as managed and operated by MIAA,

is recognized as among the best airports in ASIA.

FRONTLINERS COMMITMENT TO SERVICE

I am a Frontliner at the Ninoy Aquino International Airport. I believe…

… in the ideals of an honorable, trustworthy, efficient and

… in the right of our invaluable passengers to be treated with

… in the values of honesty, integrity and diligence required

… I am committed to the highest standards of public service as

The Manila International Airport Authority (MIAA) was created as a corporate

It is headed by a General Manager appointed by the President of the

On January 21, 2009, the Management of Passenger Facilitation Process at

The NAIA Complex, consisting of four (4) PassengerTerminals, sits on

Statement On Public Accountability & Transparency In Government

APPLICATION AND ISSUANCE OF SPECIAL PERMIT FOR

Office Number +63 (2) 877-1109 local 3102 or 4229

Who May Avail of this

Additional amount of ₱6,000.00 per hour of excess or

How to avail of the service:

2 a. Initiate a. Coordination 1 day

b. Conduct of b. Upon MAD Staff 15 minutes Refer to

3 Pay appropriate Receive Order Cashiering 5 minutes Refer to MIAA

ISSUANCE OF AIRCRAFT MOVEMENT AREAS (AMA) ACCESS

AMA Driver's Permit - 3 days and 20 minutes

How to avail of the service:

AMA Driver's Permit/Temporary Driver's Permit (Initial, Renewal and/or Replacement)

AMA Vehicle Entry Permit/Temporary Vehicle Entry Permit (Initialand/or Renewal)

AMA GECN Permit (Initialand/or Renewal)

ISSUANCE OF MIAA CONSTRUCTION, EXCAVATION,

How to avail of the service:

2 Submission of a. Evaluation of Concerned 4 days

3 Pay corresponding a. Receive Collector-On- 5 minutes/ ₱ 1,087.50/ MIAA

Minor Renovation Permit

2 Incorporate Prepare Notice Concerned 1/2 day

3 Pay corresponding a. Receive Collector-On- 7 minutes/ ₱ 326.25 MIAA

Utility Service Permit

2 Incorporate Process Permit Concerned 1/2 day

3 Pay a. Receive Collector-On- 5 minutes/ ₱ 326.25 /

Frontline Service PROCESSING OF CLAIMS

Schedule of Availability of Monday - Friday 8:00 A.M. - 5:00 P.M.

Who may avail of this Service Contractors/Suppliers

2. ₱1M and below

Purchase 11 days to 12 days to

Work Orders 13 days 14 days - -

How to avail of the service:

Representation/ 9 days 10 days to

PREPARATION AND APPROVAL OF NOTICE OF

How to avail of the service:

2 Pick-up the None

3 Return the Release a copy of TCD Staff 10 minutes None

4 Submit complete a. Receive TCD Staff 1 day None

5 Pick-up the Release the TCD Staff 5 minutes None

6 Return the Prepare Memo TCD Staff 30 minutes None

7 Pick-up the a. Release the TCD Staff 10 minutes None

ACCREDITATION OF BUSINESS ENTITIES OPERATING AT

How to avail of the service:

Department c. Receive Order Collector-On- 5 minutes/ Broker/Bro Order of

3 Return to TCD to Release the TCD Staff 5 minutes

Frontline Service ISSUANCE OF AIRPORT PARKING CARD

Schedule of Availability of 8:00 A.M. - 5:00 P.M.