Dear Michael.

I hope you are doing well.

Regarding respons 920 software upgrade, I would like to inform you I got the new software (v2018.2A)
from the diasys links and stored it on a flash stick memmory to use it, and I recieved the firmware
upgrade tools . immediately I start the upgrading procedures .but unfortunately, I faced some issues
prevent the upgrading to success.
I will let you know what steps I did and what I faced.
1- Firstly, I login as AddInst/DiaUser, start application software and I took a full database backup
through application software - utility window.
2- Then, and with respons 920 analyzer is completely off , I went to remove the old software (v 2012)
from control panel and start the new software installation from flash memory . Installation completed
successfully and PC restarted.
3- step 3, I start the database utility.exe file- coming with new software folder- to upgrade database.
When I select {check database}, database is present message appeared.
Then, I select {upgrade database} and select the (upgrade script file) coming with new 2018 2.0A
software .this process is done successfully and message( database upgraded successfully).

Immediately, I went to start the respons application software to check how was my work. But
and unfortunately , the software can not be opened and a message similar to this below is displayed.

But with these details:

Software version= MLrespons v2018.02 A
Database version=MLrespons v2012.00.1

I repeat step 3 above many times but still I faced same issue.

Then I went to bring back my PC to factory set by using recovery USB stick tool.
And then all above steps repeated again, all were ok except in step 3 I faced the same issue exactly.
After that, I try to delete the database by using database utility.exe to start from zero and create a blank
database.
After deletion, a- {check database} selected (No database present) message is appeared.
b- { browse file} selected….then I try to find a file like..( MLrespons02122011
Rev20c_with ISE”) in the new 2018 software folder but there is no similar files found and I found only
this file in the database utility folder (MultiXL.BKP)” in folder \MLrespons920 V20xx.xx.xx\Database
Utility !! I chosed it…… and {create database} then pressed.
Creation done successfully and this message displayed All corresponding Databases created successfully”
At this point I thought all things run ok but when I went to start the application software , I got this

So , I thinks my problem is that I can not get the right connection between database and software.

Dear Michael,
Kindly, let me know your advices.

Thanks and best regards

abkar