The project work is compulsory requirement for completion of b.

com 6 th semester examination as

per the syllabus of Gauhati University.

So kindly provide us information for completion of the title project “A study on after-sales service
of laptop and peripherals in Nagaon town.”As subject requirement the information will be purely
used academic purpose and to be kept confidential.

QUESTIONNAIR FOR SERVICE CENTER

Name=

Age=

Service center name=

(Please tick on the appropriate letter )

1. Which brands of laptop or peripherals services you render frequently?

a) Lenovo b) dell c) HP

d) Other (___________) e) all of the above.

2. Do you ask for price if the laptop brand provides free warranty to the customer?

a) Yes b) No

3. If you ask for price then what is the minimum cost of your service?

a) o to 1000 b) 1000 to 2000 c) 2000 to 3000 d) more then 3000.

4. Do you keep your customer up to date with regular updates?

a) Yes b) no

5. How much time usually you take to provide provides services to the customer?

a) 2 day b) 2 to 3 days c) 3 to 5 days d) 5 to 7 days.

 6. For what purpose the customer comes the most?

a) Hardware b) software c) Both a & b.

7. Which type of electronic gadget services you provide the most?

a) Laptop b) keyboard c) printers d) others (______________).

8) Do you provide discount to your customer?

a) Yes b) no

9) Do you provide other minor services or accessories at the free of cost to the customers?

a) Yes b) no

10) Do you provide customer retention?

a) Yes b) no

11. How do you try to retain the customers?

a) Advertising b) cheap cost c) timely service d) all of the above

12. Do you provide the service of installation of antivirus in laptop?

a) Yes b) no

13. Which process do you use to determine the customers ratings for your service center?

a) Online b) offline c) none of them

14. What kind of services do you provide to your customer?

a) Phone customer services b)e-mail customer service c) on-site customer service d) others
15) Do you provide guarantee or warranty card after the services?

a) yes b)no

16. Which care for services comes the most?

a) Software updates b) keyboard c) virus removal

d)data recovery e)others _______ f) all of the above

signature of the respondent