FAYYAZ KHAN FA17-BECE-0009

Second Online Class Task:

Exercise # 01:
Before Correction:
Date: April 4, 2010
To: All occupants of office 234
From: Darryl Harding
Subject: Complaints

A few people have complained to me about the noise levels in the central office. I looked into
it and asked around. Most people said that they were not bothered by the noise, but a few kept
insisting that they are unable to concentrate. So, for their sake, I looked into the matter
further.

I found that a lot of people were engaging in personal discussions that should not be taking
place in the workplace. You are not being paid to talk about the fight at last night’s hockey
game or to relay the intimate details of your domestic difficulties to other people. Even
legitimate business meetings should not be taking place in an open office. This area is
intended for quiet work only.
PLEASE CONDUCT THESE DISCUSSIONS SOMEWHERE ELSE!

I also went a lot of trouble to measure the noise levels in the room and found that there is no
cause for alarm. Everything is well within the limits that the CSA considers safe, so the
complaints have little justification. The measurements show a level of 52–62 dBA, depending
on where and when the measurements were taken. The CSA does recommend a design goal
of 45–48 dBA for occupied “busy open offices,” so technically, we are a bit on the high side,
but once again, I must repeat, you are not in any danger.

Just to be on the safe side and to ensure that we finally get some quiet around here, I’ve
arranged for the photocopier to be moved, and I’ve had the maintenance department replace a
faulty compressor. I’ve also asked senior management to look into the installation of some
other things that will control noise levels. White noise generators and sound-dampening
materials are expensive though, so don’t hold your breath waiting for these purchases to be
approved.

I hope that settles things.

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After Correction:
Date: April 4, 2010
To: All occupants of office 234
From: Darryl Harding
Subject: Noise-reduction changes to room 234

In response to complaints about noise in the central office, some changes have been made,
and several larger changes have been recommended.

Office employees were consulted, and many expressed concerns about their ability to
concentrate because of the noise.

Others said that they were not bothered by the noise. The Canadian Standards Association
(CSA) recommends occupied “busy open offices” have noise levels of no more than 45–48
decibels (dBA).We had noise-level measurements taken in our office, which ranged from 52
to 62 dBA, depending on the room activity and where in the office the measurement was
taken.

These noise levels are well below what that the CSA considers hazardous to hearing;
however, they are slightly above the recommended levels. Improvements will be made to
reduce the noise levels:

• The photocopier has been moved to the outside wall beside the washroom and kitchen area.
The interior walls should also help dampen the noise.

• Noises coming from the ventilation system have been corrected. A faulty compressor that
was causing a rumbling noise throughout the office has been replaced.

• The installation of sound-dampening materials and a white noise generator have also been
recommended. These modifications need senior management’s approval.

These changes should help reduce the noise, but please remember that this is a large office
and we all need to be considerate of our co-workers. Please conduct meetings in one of the
meeting rooms rather than in the open office. Personal discussions should be held in the
cafeteria or other common areas of the building.

I will keep you informed about any other changes that take place. If you have any further
concerns, please call me at extension 3434 or drop by my office.

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Exercise # 02:
Before Correction
Dear Mr. Fineburg:

You probably choose Body Fitness because it has became one of the top-rated gyms in the
Palm Beach area. Making your work out enjoyable has always been our principal goal. To
continue to provide you with the best equipment and programs, your feedback is needed by
my partner and myself.

I want to bring this in your kind knowledge at this point of time that we have build an
outstanding program with quality equipment, excellent training programs, and our support
staff is very helpful. We feel, however, that we could have a more positive affect and give
more individual attention if we could extend our peak usage time. You have probable noticed
that attendance at the gym raises from 4 p.m. to 8 p.m. We wish it was possible to
accommodate all our customers on their favorite equipment during those hours. Although we
can’t stretch an hour. We would like to make better use of the time between 8 p.m. and 11
p.m. With more members’ coming later, we would have less crush from 4 to 8 p.m. Our
exercise machines and strength-training equipment is lying idle later in the evening.

To encourage you to stay later, security cameras for our parking area are being considered by
us. Cameras for some inside facilitys may also be added. We have gave this matter a great
deal of thought. Although Body Fitness have never had an incident that endangered a
member. We have went to considerable trouble to learn about security cameras. Because we
think that you will feel more comfortable with them in action. Please tell us what you think,
fill out the enclosed questionnaire, and drop it the ballot box during your next visit at the
desk. We are asking for your feed back about scheduling your workouts, selecting your
equipment, and if you would consider coming later in the evening.

If you have any other suggestions for reducing the crush at peak times. Please tell us on the
enclosed form.

Cordially,
Nicolas Barajas, Manager
Enclosure

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FAYYAZ KHAN FA17-BECE-0009

After Correction
Dear Mr. Finberg:

You probably chose Body Fitness because it has become one of the top-rated gyms in the
Palm Beach Area. Making your out work enjoyable has always been our principal goal.

We have built an outstanding program with quality equipment, excellent training programs,
and support staff. We feel, however, that we could have a more positive affect and give more
individual attention if we could extend our peak usage time. You have probably noticed that
attendance at the gym from 4 p.m. to 8 p.m. We wish it possible to accommodate all our
customers on their favourite equipment during those hours. Although we can’t stretch an hour
would like to make better use of the time between 8 p.m. and 11 p.m. With more members
coming later, we would have less crush from 4 to 8 p.m. Our exercise machines and strength-
training equipment lying idle later in the evening.

To encourage you to stay later we introduce cameras for our parking area. Cameras for some
inside facility may also be added. We have this matter a great deal of thought. Although
Body Fitness never had an incident that endangered members and has to considerable trouble
learn about security cameras. we think that you will feel more comfortable with them in
action. Please tell us what you think, fill out the enclosed questionnaire, and drop it the ballot
box during your visit. We are asking for your back feed about scheduling your workouts,
selecting your equipment, and coming later in the evening.

If you have any other suggestions for reducing the crush at peak times so, tell us on the
enclosed form.

Cordially,
Nicolas Barajas, Manager
Enclosure