2.

1 Internship Activities
The internship work I performed can be called as a mix of general as well as specific
tasks. General in a sense that I performed normal day to day tasks assigned to any
intern like filling up daily transaction list, KYC form, photocopying etc. But, I had got
a specific task assigned to me as well: which was to do marketing of a Mega
Corporate Benefit Saving Account(MCBSA) V.2020 which is a payroll savings deposit
with an insurance benefit.
The department I was deployed on Mega Bank Nepal Limited was Customer Service
Department(CSD). CSD is primary level department that generally deals with the
customers directly. The department is often called as information desk as customers
first contact in this department for their queries and the department being
responsible for providing the surface level assistance to the customers. Therefore, it
is the first and most important place for the organization especially in the banking
area because it is the place where a customer is convinced to invest their savings in
the organization. The following activities and services are provided by the intern
during the internship program:
1. Account Opening: Accounts are opened in the form of personal and corporate
accounts. The various forms of personal accounts are saving account, current
account and fixed deposit account. Various schemes are avialiable according to
the saving needs of the customers. The intern performs the following functions:
 Providing the application form
 Providing the information on minimum balance requirement and the
interest rate along with facilities of each deposit schemes.
 Verifying the attached documents
 Preparing the voucher for deposit
 Filling the KYC(Know Your Customer) form
 Handling the documents to an authorized personnel
 Making the Xerox copy of citizenship certificate or any other identity
card.
2. Issue Cheque Books: Cheque book is issued to the current and saving account
holders. General conditions applied for issuance of cheque book as:
 When a new account is opened
 When existing account holder request for cheque book
Mega Mahendranagar Branch provides free cheque book to the account holders
in different accounts. Cheque book is issued after the signature verification by
the authorised staff.
Issuance of ATM Cards: The ATM cards of Mega Bank are prepared by the card centre, so it
takes about a week for delivery to the account holder. ATM is SCT card that is provided to the
customers, which can be used in any ATM machines.