Beruflich Dokumente
Kultur Dokumente
opposing opinions and principles. Conflict could not only happen between a person to
another person but it could occur to a group of people versus another, a country versus
another anda group of people versus a whole country. There are many ways or reason for a
conflict to happen. On the other hand, there could also be techniques and ways to resolve and
I have experienced a lot of conflicts in years of my existence and I even have a conflict
with myself sometimes. Honestly, I have a trouble resolving conflicts that I come to
encounter in my everyday life. Watching the video resources that our professor assigned us to
watch, I have learned a lot of ways to resolve and even preventing conflicts from happening.
First, learn to listen to the other person before talking. With that, you are developing a good
way to communicate to one another in order for you to understand the one you are having
conflict with. You have to learn to acknowledge that difficult situations exist, honesty and
clear communication play an important role in the resolution process. One should acquaint
themselves with what is happening and be open about the problem. Also, don't criticize,
complain and blame, don't lash out the mistakes that the other person make and be quick to
forgive and forget. You should let the other individual to express what they feel. Some
feelings of anger or hurt usually accompany conflict situations. Before any kind of
problem-solving can take place, these emotions should be expressed and acknowledged. It is
also important that you stay calm in talking to the other person to avoid worsening the
conflict that is happening between the two of you. Defining the needs in order to resolve the
conflict is highly essential in resolving the conflict for it is the start. The goal of conflict
resolution is not to decide which person is right or wrong; the goal is to reach a solution that
everyone can live with. Looking first for needs, rather than solutions, is a powerful tool for
generating win/win options. To discover needs, you must try to find out why people want the
solutions they initially proposed. Once you understand the advantages their solutions have for
them, you have discovered their needs. Lastly, you must find solutions to satisfy the needs.
Solve the problem by generating alternatives in resolving it, determine which actions the both
parties would take and especially, one should make sure that both parties would agree to the
When you encounter any kinds of conflict, you should face it and you should not run
away from it. Learning from the experiences that you had and problems that you have
resolved result to your own growth and to the other individuals's growth also. Also, resolving
conflicts could help you develop a bond with the other person.