01 Imaging Enterprise Scan 16.4.0 Release Notes PDF

Imaging Enterprise Scan Release Notes
16.4.0
Product Released: 2018-04-24
Release Notes Revised: 2019-10-14

Contents
1 Introduction .................................................................................................................................... 3
1.1 Release Notes revision history .................................................................................................. 4
2 About Imaging Enterprise Scan ................................................................................................... 6

2.1 New features.............................................................................................................................. 6
2.2 Important note regarding export regulations ............................................................................. 7
3 Packaging and documentation ..................................................................................................... 7

3.1 Packaging and delivery information .......................................................................................... 7
3.2 Related documentation .............................................................................................................. 8
3.3 Documentation Errata ................................................................................................................ 8
4 Supported environments and compatibility .............................................................................. 16

4.1 Supported systems .................................................................................................................. 16
4.2 Hardware requirements ........................................................................................................... 17
4.3 Supported scanners ................................................................................................................ 17
4.4 Document formats ................................................................................................................... 19
4.5 OpenText product compatibility ............................................................................................... 20
4.6 Scanning fax messages from email systems .......................................................................... 22
4.7 SAP and SAP GUI ................................................................................................................... 22
4.8 Language support .................................................................................................................... 22
5 Installation and upgrade notes ................................................................................................... 24

5.1 Installation notes ...................................................................................................................... 24
5.2 Upgrade notes ......................................................................................................................... 25
6 Performance considerations ...................................................................................................... 26

6.1 System configuration ............................................................................................................... 26
6.2 ISIS scanner configuration ...................................................................................................... 26
6.3 Processing configuration ......................................................................................................... 27
6.4 GUI configuration ..................................................................................................................... 27
7 Known issues ............................................................................................................................... 27

8 Contact information ..................................................................................................................... 36
Imaging Enterprise Scan 16.4.0 Release Notes

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1 Introduction
These Release Notes provide an overview of Imaging Enterprise Scan 16.4.0, including new features,
delivery information, and supported platforms. OpenText recommends that you read these Release
Notes in conjunction with the documentation included with the software package. If any conflicts exist,
the Release Notes supersede the other documentation.
We also recommend that you check OpenText My Support

(https://knowledge.opentext.com/go/EnterpriseScan) for any patches or documentation updates that
may have been posted after the initial release of this product.

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1.1 Release Notes revision history
Revision Date Sections revised Description of revisions
2018-04-16 First release. All new content.
2018-05-08 Document formats Corrected prerequisites for creation of PDF/A

files
2018-07-24 Language support Support for 5 languages
2018-08-31 Known issues Enterprise Scan Repair is not working for

Non-Admin user
2018-08-31 Language support Support for 22 languages
2018-08-31 Documentation Errata Additional information to ‘Indexing and

Scripting Guide’ supporting SSO sign in to
SAP
2018-10-15 OpenText product Compatibility with Content Server and

compatibility corresponding Enterprise Scan WebInterface
Module
2018-10-17 Supported systems Support for XenApp 7.15
2018-10-17 Document formats Prerequisites for creation of PDF/A files
2019-02-20 Known issues Issue with populating Table Key Lookup field
values
2019-03-05 Known issues Sign-In error is CS SSO scenario and script

compilation error in xECM for SuccessFactors
integration scenario
2019-03-05 Documentation Errata Corrections to ‘Indexing and Scripting Guide’

supporting SSO sign in to SAP
2019-03-25 Documentation Errata Additional information to ‘User and

Administration Guide’ Section 10.5.1
Configuring Page Settings for ISIS scanners
2019-04-05 SAP and SAP GUI Support for SAP GUI 7.60
2019-05-15 Known issues Unable to populate TKL field values

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Revision Date Sections revised Description of revisions
2019-05-15 Known issues Error during Content Server (CS) Sign-In

when connecting through 'SSO' using content
server (16.2.8)
2019-05-15 Installation notes Note on Visual C++ 2010 redistributables

dependency
2019-05-15 Documentation Errata Corrections to User and Administration Guide

Section 12.1.2 Configuring SAP indexing and
archiving scenario
2019-05-17 Documentation Errata Changes in regular expression syntax.
‘User and Administration Guide’

Chapter 26 and Chapter 30
2019-05-22 New features Additional information to 2-Factor

authentication
2019-07-04 Scanning fax messages Support for Microsoft Outlook 2019 (32 bit)
from email systems
2019-10-01 Installation notes Visual C++ 2019 x86 dependency and note
on Visual C++ 2008 redistributables
dependency
2019-10-01 Documentation Errata Additional information to ‘User and

Administration Guide’ Section 17.3.2 Defining
the sign in to Content Server using REST
2019-10-01 Known issues CS REST: RM attributes are not getting

updated during the document archival using
DPCS
2019-10-01 Known issues CS REST - Unable to filter workflow "User

Popup" field while importing
2019-10-01 Known issues Introduced new table for issues with

compatibility of Content Server
2019-10-01 Known issues CS REST - Type mismatch in "Date Popup"

fields

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2019-10-01 Known issues CS REST - Unable to create different
versions of archived compound document
2019-10-01 Known issues TKL attribute values are not populating if their
key exists inside a set
2 About Imaging Enterprise Scan

This section provides an overview of Imaging Enterprise Scan 16.4.0.
Enterprise Scan is available as three different product types:
Windows Client: Enterprise Scan windows client is the solution for mass scanning and indexing of
documents at one or more scan stations. With Enterprise Scan, workflows can be implemented from
receipt by mail through scanning and linking to the leading application, through to archiving. After
scanning, the pages can be checked carefully, straightened and cleaned up. Several functions are
available to improve contrast and legibility. Enterprise Scan also provides support for sorting and
archiving.
Web Scanning: The Enterprise Scan Web Scanning component allows browser based scanning
without a need to install desktop scan application. Web Scanning is available for OpenText Content
Server and OpenText Capture Center. For more information, see the OpenText Imaging Enterprise
Scan - Webinterface 16.4.0 Release Notes in My Support.
Mobile Scanning: The Enterprise Scan Mobile Scanning is an Appworks App which allows users
to scan documents with mobile device. Mobile Scanning is available for OpenText Content Server
and OpenText Capture Center. For more information, see the OpenText Imaging Enterprise Scan -
Webinterface 16.4.0 Release Notes and OpenText Imaging Enterprise Scan Mobile Scanning 16.4.0
Release Notes in My Support.
2.1 New features

Imaging Enterprise Scan 16.4.0 includes the following new features.
• PDF/A Support
Enterprise Scan now can archive documents as PDF/A (image) without the need to install OCR
Doctool.
• 2-factor authentication
A new login mechanism launches an embedded web browser and shows the same OTDS based
login page you see, when logging into Content Server. All OTDS configurations are supported.

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Note: This function needs to be activated separately and comes with some functional
restrictions. It will become fully available with an upcoming patch. Please contact
support for more details.
2.2 Important note regarding export regulations
This software contains encryption technology that is classified for export from the United States under
ECCN 5D002C.1 ENC. The software is subject to the U.S. Export Administration Regulations and
other U.S. law, and may not be exported or re-exported to certain countries contrary to U.S. law. For
more information on the U.S. Export Administration Regulations (EAR), 15. C:F:R. Part 730-774, and
the Bureau of Export Administration ("BXA"), see the BXA homepage.
3 Packaging and documentation

Downloads and documentation for Imaging Enterprise Scan are available in OpenText My Support
(https://knowledge.opentext.com/go/EnterpriseScan).
Any updated versions of the documentation are available in OpenText My Support at

https://knowledge.opentext.com/knowledge/llisapi.dll/open/15881843.
3.1 Packaging and delivery information

The software and documentation for Imaging Enterprise Scan includes:
The product OpenText Imaging Enterprise Scan 16.4.0 is delivered as an ISO image. You can
download the ISO image in OpenText My Support at
The ISO image contains the Enterprise Scan installation package with all required components and
software.
The product Document Pipeline for Content Server 16.2.0 (DPCS 16.2.0) is delivered in two separate
ISO images which are available in OpenText My Support at
The two ISO images contain:

• Document Pipeline for Content Server Win64
Contains Win32 installer for DPCS 16.2.0 and full Document Pipeline Framework for platform
Win64.
• Document Pipeline for Content Server Plain Win32

Contains only Win32 installer for DPCS 16.2.0 and no Document Pipeline Framework.

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The documentation of Document Pipeline for Content Server16.2.0 is integrated within the Enterprise
Scan documentation. That is, the Installation Guide covers the installation of DPCS 16.2.0, and the
User and Administration Guide covers the configuration of DPCS 16.2.0.
The delivery is supplemented by the OpenText Imaging Enterprise Scan 16.4.0 Release Notes (the
document you are currently reading). The latest version of the Release Notes is available in OpenText
My Support. It is frequently updated with the most recent information.
3.2 Related documentation

For additional information about Imaging Enterprise Scan, or for supplemental information about
related products, refer to the following documents, which are available in OpenText My Support
(https://knowledge.opentext.com/).
• For additional information related to Web Scanning, see Imaging Enterprise Scan –
WebInterface Module documentation at
https://knowledge.opentext.com/go/EnterpriseScan.
• Supplementary Scripting and Programming References are available on the OpenText
Developers Network (OTDN) at
https://knowledge.opentext.com/go/EnterpriseScan_OTDN.
• For additional information related to OpenText Capture Center, see
3.3 Documentation Errata

Additional information to ‘User and Administration Guide’ Section 10.5.1 Configuring Page
Settings for ISIS scanners
Dual Stream Option
Emulated by software
Note: The Emulated by software button is only available if the image color depth is 24-bit
color or 8-bit grayscale and the compression is not set to None. For more information,
see “Configuring Image settings for ISIS scanners” on page 72.
Hardware
Note: The Hardware button is only available if the image color depth is 24-bit color or 8-
bit grayscale, the compression is not set to None, and the scanner hardware supports
Multi Streaming.
Additional information to ‘Indexing and Scripting Guide’

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Example: Establish SAP SSO session using custom dll
The following example shows how to implement custom dll to establish SAP SSO (by using
sapcrypto.dll, which is part of SAP Cryptographic Library) session and use this dll in Enterprise Scan.
Note: Both communication partners, SAP server and .NET application should use the same crypto
libraries for the communication. In the below sample, need to use the same same crypto library as set
in snc/gssapi_lib (32 or 64 bit equivalent) on SAP server.
This example can be extended to implement other SAP Single Sign-On Technologies.
Custom Dll:
Prerequisite: Install 'SAP .NET Connector 3.0 for x86' on your machine. Select 'Install assemblies to
GAC' while installation
To create custom dll, in Visual studio you must perform the following steps:
• Create a class library project and provide the name as ESCSAPSignIn
• Rename the class file name as ESCSAPSignIn.cs
• Right click on the References in solution explorer and add reference to sapcrypto.dll (This dll
is part of SAP Crypto Library and can be available at C:\Program Files
(x86)\SAP\FrontEnd\SecureLogin\lib\sapcrypto.dll as part of SAP Secure Login Client)
• Copy the following c# example in the ESCSAPSignIn.cs file and adapt it to your needs
using System;
using SAP.Middleware.Connector; // your sap connector
namespace ESCSAPSignIn
public class ESCSAPSignIn
public static string SAPClient { get; set; }
public static string SAPLanguage { get; set; }
public static string SAPAppServerHost { get; set; }
public static string SAPSystemNumber { get; set; }

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public RfcConfigParameters GetRfcConfigParameters()
RfcConfigParameters parameters = new RfcConfigParameters();
parameters[RfcConfigParameters.Client] = SAPClient;
parameters[RfcConfigParameters.Language] = SAPLanguage;
parameters[RfcConfigParameters.AppServerHost] = SAPAppServerHost; //SAP Application Server
parameters[RfcConfigParameters.SystemNumber] = SAPSystemNumber; //SAP System Number
parameters[RfcConfigParameters.SncMode] = "1";
parameters[RfcConfigParameters.SncPartnerName] =
"p:"+Environment.UserName+"@"+Environment.UserDomainName;
parameters[RfcConfigParameters.SncLibraryPath] = @"C:\\Program Files

(x86)\\SAP\\FrontEnd\SecureLogin\\lib\\sapcrypto.dll";
return parameters;
• Build the solution, copy the generated dll (ESCSAPSignIn.dll) and place in the Enterprise
Scan bin folder.
Enterprise Scan:
You can copy the following example scripts and adapt it to your needs:
Create a new indexing field (String Popup) and in the Selection script type the code below and set the
property values:
import SAP.Middleware.Connector;// your sap connector
import Ixos.Scan.Extension.SAPExtension;

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import System.Reflection;
// Click on the "References" button.
// Reference these libraries from Enterprise Scan application folder.
// sapnco.dll
(C:\Windows\Microsoft.NET\assembly\GAC_32\sapnco\v4.0_3.0.0.42__50436dca5c7f7d23\sapnco.dll)
// ScanExtensionSAP.dll
var customRFCAssembly = Assembly.LoadFrom("ESCSAPSignIn.dll");
var customRFCClass = customRFCAssembly.GetType(customRFCAssembly.GetName().Name + "." + "ESCSAPSignIn");
customRFCClass.GetProperty("SAPClient").SetValue(customRFCAssembly, "800", null); //SAP Client
customRFCClass.GetProperty("SAPLanguage").SetValue(customRFCAssembly,"En",null); //SAP Language
customRFCClass.GetProperty("SAPAppServerHost").SetValue(customRFCAssembly, "xxxxxxxxxx", null); //SAP

Application Server
customRFCClass.GetProperty("SAPSystemNumber").SetValue(customRFCAssembly, "00", null); //SAP System

Number
var session:SessionManager= SessionManager.Instance
var tconnection= session.ConnectionUsingRfcParameters("ESCSAPSignIn.dll")
Field.Choices.Clear()
try
// SAP Connection happens here

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var destination:RfcDestination = tconnection.Destination;
destination.Ping();
// Create a RFC method call and invoke it
var rfcFunction:SAP.Middleware.Connector.IRfcFunction;
rfcFunction = destination.Repository.CreateFunction("BAPI_COMPANY_GETLIST");
rfcFunction.Invoke(destination);
// Retrieve the COMPANY_LIST
var companyTable:SAP.Middleware.Connector.IRfcTable;
companyTable = rfcFunction.GetTable("COMPANY_LIST");
for(var i=0; i<companyTable.RowCount; i++)
companyTable.CurrentIndex = i;
Field.Choices.Add(companyTable.GetString("NAME1"));
catch(err)
System.Windows.Forms.MessageBox.Show(err.message);

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}
Additional information to ‘User and Administration Guide’ Section 12.1.2 Configuring SAP
indexing and archiving scenario
Modify point 2 of “To archive a document using Early Archiving” as below

2. Activate archiving from SAP. For more information, see Configuring archiving from the leading
application.
Additional information to ‘User and Administration Guide’ Chapter 26 Separating documents

by barcode and sorting into groups using regular expressions
The example has been updated.

b. Enter the three groups, the barcode type under Recognize barcodes and the
respective Regular expression:
• Group1: All barcodes beginning with 021 or 131. Regular expression:
021[0-9]*|131[0-9]*
• Group2: All barcodes beginning with 022 or 232. Regular expression:

022[0-9]*|232[0-9]*
• Group3: All barcodes that do not begin with 021, 131 and 022, 232.
Regular expression:
(?!021)(?!131)(?!022)(?!232)[0-9]*
Additional information to ‘User and Administration Guide’ Chapter 30 Working with regular
expressions
With patch ESC-1640-003 Enterprise Scan has switched to use C++ Standard Library std::regex with
regular expression grammar ECMAScript. Further details and specifications can be found e.g. in
Microsoft Developer Network MSDN.
The description and the example have been updated.
• ^ “Not” operator can only be used as bracket operator.
[^...] Bracket “not” operator

When the bracket expression begins with the character '^' the match succeeds if no elements
in the set match the current character in the barcode data.
Example: [^w] matches any single character, excluding “w”.
• (?= expression) A positive lookahead is indispensable if you want to match something
followed by something else. It does not consume characters in the string, but only asserts
whether a match is possible or not.

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• (?! expression) A negative lookahead is indispensable if you want to match something not
followed by something else. It does not consume characters in the string, but only asserts
whether a match is possible or not.
Example 30-1: Using regular expressions for barcode recognition has been updated.
Scenario 1 The following barcode values should be accepted:

• LEA-0001-2345678
• LEA-0002-3456789
• LEA-1234
• LEA-3456
The following barcode values should be rejected:

• LEA-2345
Regular expression:
LEA-(?!2345)[0-9]{4,4}(-[0-9]*)?
Explanation
LEA-
The first four characters must be LEA-.
(?!2345)[0-9]{4,4}
The next 4 characters must not be 2345 and must be a repetition of 4 times 0-9.
-
Next character could be -.
[0-9]*
The next characters must be in the range 0-9 with a repetition from 0 to x.
(-[0-9]*)?
Matches LEA-(?!2345)[0-9]{4,4} and optional (-[0-9]*).
Scenario 2 The following barcode values should be accepted:
• LEA-0001-2345678
• LEA-0002-3456789
• LEA-1234
• LEA-3456
The following barcode values should be rejected:

• LEA-2345
• LEA-6789
Regular expression:

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LEA-(?!2345)(?!6789)[0-9]{4,4}(-[0-9]*)?
Additional information to ‘User and Administration Guide’ Section 17.3.2 Defining the sign in to
Content Server using REST
To enable REST implementation
1. Click Tools > Workstation Options > Content Server

2. Choose “Use REST API (Recommended for Content Server 16.2.9 and above)”
To define the sign in to Content Server:
1. Click Tools > Content Server Sign In.

2. In the OpenText Content Server Sign In dialog box
CS URL
Enter the Content Server sign in URL into the CS URL field, for example https:\\bngimg-
w2k301\livelink\livelink.exe
Login Using
a. Username & Password
Enter the Content Server sign in User name and Password
b. Windows credentials
If you want to use the Microsoft Windows sign in for the connection, select the Windows
credentials
c. Browser login
A new login mechanism launches an embedded web browser and shows the same OTDS
based login page you see, when logging into Content Server. All OTDS configurations are
supported
Note: To use Browser Login option, “OAuth Clients” in OTDS Administration need to be
configured as mentioned below:
OTDS Administration > OAuth Clients > Add New OAuth Client
Client ID = enterprisescanclientid
Redirect URLs = http://127.0.0.1:[0-9]{1,5}/
Note: If OTDS is non https/SSL, it is required to add below attribute in OTDS administration:
OTDS Administration > System Config > Add Attribute in System Attributes tab
> directory.auth.EnforceSSL to false
3. Click Sign In to establish the connection to Content Server.

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4 Supported environments and compatibility
This section provides details about supported platforms, systems, and versions.
Notes: Only the products and versions specified in the Release Notes are supported. Other versions
have not been tested and are therefore not officially supported for this version. The Release Notes
contain the definitive list of supported versions. Any other versions mentioned in the product
documentation are superseded by the versions specified in the Release Notes.
4.1 Supported systems

Enterprise Scan supports the following versions of Microsoft Windows:
Operating System Platform
Windows Server 2012 R2, 64 bit

Windows Server 2016
Windows 7 32 bit SP1

64 bit SP1
Windows 8.1 Update 1 32 bit

64 bit
Windows 10 32 bit
64 bit
Notes:
• Windows XP, Windows Server 2003 and Windows Server 2008 are no longer supported by
Enterprise Scan.
• OpenText recommends to use Enterprise Scan on 64-bit Windows. Even though being executed
in WoW64 the application’s performance and memory consumption has been optimized to benefit
from 64 bit operating system.
Enterprise Scan supports the following Citrix environments:
Product Name Application Delivery
XenApp 7.15 Application installed on XenApp server 1

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1) For ISIS scanner support, see section 4.3.
4.2 Hardware requirements

OpenText recommends the following minimum hardware specification for Enterprise Scan
workstations:
CPU: Pentium IV processor 1 GHz
RAM: 2 GB (4 GB for color scanning)
Screen: 1600 x 1200 resolution
HDD: 10 GB free disk space
Additional performance considerations
Color scanning:
For color documents OpenText recommends a scanning resolution of 150 dpi, and a minimum of 4
GB RAM and a fast CPU for color scanning with resolutions higher than 150 DPI.
Reference 44407
AHCI:
In case the workstation's hard disk drives are attached to a SATA controller, it is essential to operate it
in AHCI mode (Advanced Host Controller Interface) instead of the legacy ATA mode. Also, make sure
to use the latest device drivers from the controller's manufacturer. AHCI and NCQ considerably
improve the performance of Enterprise Scan. In particular, this is important when using more than one
logical processor (hyper threading, multiple cores, multiple CPUs).
Reference IMAG-5083
4.3 Supported scanners

ISIS Scanners:
Scanning for high quality scans and mid to high-volume scanning from ISIS compatible scanners is
supported, but OpenText supports certified ISIS drivers only.
For ISIS scanner drivers, see https://www.opentext.com/support/scanner-drivers.
ISIS scanning in Citrix environments:

Scanning from a locally attached scanner in remote Citrix sessions is supported provided the ISIS
driver has official support for Citrix environments.
On the client:
• Install the ISIS driver.

• Connect the physical scanner.

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On the Citrix server:
• Install the ISIS driver.

• Install Enterprise Scan.
No custom redirection logic has been implemented in Enterprise Scan as this feature is part
of the ISIS layer. For any questions regarding ISIS and Citrix support please contact your
scanner vendor.
Kofax VRS:
KofaxVirtualReScan 4.5/5.0 and higher is supported. For supported scanners by VRS
(VirtualReScan), see http://www.kofax.com/support/.
Supported image types:
• Black/white text, 1 bit per pixel

• Gray, 4 bits per pixel
• Gray, 8 bits per pixel
• Color with palette, 4 bits per pixel
• Color with palette, 8 bits per pixel
• True color, 24 bits per pixel
TWAIN interface:
Enterprise Scan does not support the TWAIN interface to communicate with the scanner.

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4.4 Document formats
Enterprise Scan supports the following document formats:
W: write, R: read (view) only
Format Compression Enterprise

Scheme Scan incl.
FaxLink
TIFF G3.1 R
G3.2 R
G4.0 R/W
Huffmann R
PackBits R
Uncompressed R
JPEG #6 R/W
JPEG #7 R/W
JFIF JPEG R/W
JPEG2000 JPEG2000 R
PDF (Image) PDF 1.2 W
PDF/A-1b (image) PDF/A-1b W
1
PDF (Text) PDF 1.4 W
PDF/A-1b (text)1 PDF/A-1b W
PDF2 R
Notes:
1. Requires the installation of Searchable PDF doctool (see
notes below).
2. There are different options for .pdf import, pass-through
and rendering to an image format. For more information,
see the next paragraph and the User and Administration
Guide.

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Rendition of PDF files
Supported types of PDF files
Enterprise Scan supports so called Raster PDF files. In this type of PDF file each page has an
embedded image with compression / encoding supported by Enterprise Scan.
Unsupported types of PDF files
a) PDF files that are protected by a password.

b) PDF files that contain pages with Form layouts.
c) PDF files that are compound documents.
d) PDF files that are signed with a digital signature.
Enterprise Scan may render the “Unsupported Types” however the data consistency and integrity
cannot be guaranteed.
Prerequisites for creation of PDF/A files or searchable PDF (text) files
If you want to use the output formats PDF (text) or PDF/A (text), the Searchable PDF doctool
(DT_OCR.msi is part of Enterprise Scan ISO, which is available at
https://knowledge.opentext.com/knowledge/llisapi.dll/open/13055578) must be installed. This applies
for all Document Pipelines.
A limited license for the Searchable PDF Doctool is included in the Enterprise Scan license. For more
details on licensing see the Release Notes of “Searchable PDF Doctool”.
4.5 OpenText product compatibility

The section provides details about which versions of other OpenText products are compatible with this
release of Enterprise Scan 16.4.0.
Note: For the latest compatibility information for OpenText products, refer to the Compatibility
Matrix (https://knowledge.opentext.com/go/matrix) in OpenText My Support.
Enterprise Scan supports the following Document Pipelines:
Document Pipeline Technical name Supported version
OpenText Document Pipeline Doculink SCR3 16.2.0
OpenText Document Pipeline SAP R3SC 16.0.0, 16.2.0

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OpenText Document Pipeline for Content Server DPCS 16.0.0, 16.2.0
Compatibility with Content Server and corresponding Enterprise Scan WebInterface Module:
Enterprise Scan Content Server WebInterface Module
10.5 10.0 10.0

10.5 10.5
16.0 10.5 10.5
16.0 16.0
16.2 16.0 16.0
16.2 16.2.1, 16.4 (recommended)
16.4 16.2 16.2.1, 16.4 (recommended)
Note: OpenText Content Server Cluster Management can be used to manage/ update
Enterprise Scan WebInterface module patches.
Records Management Web Service:
Enterprise Scan enables you to import Records Management attributes for indexing. Thus, the
Records Management Web service must be installed and configured for Content Server. Records
Management support is available using Document Pipeline for Content Server only.
Connector for Content Server Barcode Module:
Enterprise Scan supports Content Server Barcode Module which is delivered as part of Contract
Management or Content Lifecycle Management or Template Workspace (Case Management
Framework).

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4.6 Scanning fax messages from email systems
Enterprise Scan supports scanning fax messages from the following email clients:
Mail client Version Scan connector name
Microsoft 2010 (32 bit), Microsoft Exchange

Outlook 2013 (32 bit), Input Connector
2016 (32 bit),
2019 (32 bit)
Lotus Notes R9 Lotus Notes Input
Connector
Note: The scanning of signed and encrypted emails is not supported.
4.7 SAP and SAP GUI

Supported SAP GUI versions are SAP GUI 7.40, 7.50 and 7.60.
For supported SAP versions, see the Release Notes of “OpenText Archiving and Document Access
for SAP Solutions 16.0.0”.
4.8 Language support

Enterprise Scan is currently localized in the following languages. Future releases may add additional
languages.
Languages Component
Enterprise Scan: Enterprise Scan: Installation User and
Application UI Installation Guide Administration
Wizard UI Guide
Arabic (AR) UI
Catalan (CA) UI
Czech (CS) UI

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Danish (DA) UI
Dutch (NL) UI
English (EN) B UI H H
Finnish (FI) UI
French (FR) B H
German (DE) B H
Italian (IT) B H
Japanese (JA) B H
Kazakh (KK) UI
Korean (KR) UI
Norwegian (NN) UI
Polish (PL) UI
Portuguese (PT) B H
Russian (RU) B H
Simplified Chinese (CHS) B H
Spanish (ES) B H
Swedish (SV) UI
Traditional Chinese (CHT) UI
Turkish (TR) UI
Ukrainian (UK) UI
UI = user interface only

H = online help only
B = both user interface and online help

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5 Installation and upgrade notes
This section provides additional installation and upgrade information, including related or third-party
product information and any required critical patches.
5.1 Installation notes

Before you install Enterprise Scan, review these additional installation notes and verify related product
or third-party product requirements.
Enterprise Scan 16.4.0 is released for new installations and for upgrades from version 6.0 and later
versions.
The Enterprise Scan Release Notes are updated continually. The latest version and further technical
information is available in OpenText My Support at
Microsoft .NET Framework

Enterprise Scan requires Microsoft .NET Framework version 4.x. The redistributable runtime is
provided on the Enterprise Scan ISO image.
Installation prerequisite for Enterprise Scan 16.4.0:
• Visual C++ 2008 x86 Redistributable (minimum version 9.0.30729)

• Visual C++ 2019 x86 Redistributable (minimum version 14.20.27508), starting with patch
ESC-1640-004
• Microsoft .NET Framework version 4 (minimum version 4.7.1)
• SAP .Net Connector 3.0 for .NET 4.0 on x86 (for SAP scenarios, only)
Note: No functionality is affected even though Visual C++ 2010 redistributables are not
installed. The installer check can be skipped using below command
msiexec.exe /i "Enterprise Scan 16.4.0.msi" VCREDIST2010INSTALLED = True
Note: Dependency on VC++ 2008 x86 redistributable is removed starting with patch ESC-
1640-004. The installer check can be skipped using below command
msiexec.exe /i "Enterprise Scan 16.4.0.msi" VCREDIST2008INSTALLED = True
Archive Spawner service

Before installing or uninstalling a Document Pipeline for Enterprise Scan, stop the Archive Spawner
service.

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Central software distribution
Enterprise Scan supports the central software distribution tools from Microsoft Systems Management
Server (SMS) and GPO. For further information, see section “Using central software distribution” in
the Installation Guide.
Install.ini file
Due to increased security enforced by the IntelliMirror deployment infrastructure, the following feature
of the Enterprise Scan installation cannot be used:
• The “AddProject” section in the install.ini file to execute additional applications after the
installation.
Document Pipeline for Content Server 16.2.0

Installation prerequisite for DPCS:

• Microsoft .NET Framework version 4 (minimum version 4.6.1)
Imaging Enterprise Scan – WebInterface

Enterprise Scan and DPCS requires Content Server module Imaging Enterprise Scan – WebInterface
16.4.0 to support Content Server scenarios.
5.2 Upgrade notes

Before you upgrade, review these additional upgrade notes.
Automatic upgrades of Enterprise Scan are supported from version 6.0 or later. For more information,
see the Installation Guide.
Server based configuration management

Enterprise Scan 16.4.0 does not introduce a new container on Archive Center and it is compatible
with 16.0 container. Hence no migration is required for configurations that were uploaded to Archive
Center by 16.0 clients.
Configurations that were uploaded to Archive Center by 10.2 or earlier clients need to be migrated
using the “Enterprise Scan Configuration management” tool of version 16.4.0.
Upgrade for DPCS

Automatic upgrade from previous versions of DPLES and DPCS to DPCS 16.2.0 is not supported.
Instead, uninstall the older version and install the new version.
Upgrade for .NET Connector

25
Enterprise Scan 16.4.0 requires .NET Connector 3.0 to connect to SAP system and this needs to be
installed explicitly by the user. IxosProxy.dll that comes with Enterprise Scan 10.5 installation is no
longer available with Enterprise Scan 16.4.0. The scripts from older clients that are based on .NET
Connector 2.0 needs to be migrated. The scripting example “Indexing for the SAP system using SAP
Nco 3.0” is available in OTDN Indexing and Scripting Guide
(https://knowledge.opentext.com/knowledge/cs.dll/open/EnterpriseScan_OTDN).
6 Performance considerations
In this chapter you can find some recommendations to enhance the performance during mass
scanning.
6.1 System configuration

RAM: 6 GB
CPU: Multi core
6.2 ISIS scanner configuration

When scanning B/W images:
1. Set compression for image.
2. Keep image resolution low (150 - 200 dpi) when scanning textual images.
3. Avoid using paper format as scanners maximum.
When scanning color images:
1. Set compression for image.
2. Keep image resolution low (150- 200 dpi) when scanning textual images.
3. Avoid using paper format as scanners maximum.
4. Use dual stream option (emulated by software or hardware) in case no imaging operation is
required during scanning or post scanning. You can use hardware dual stream in case of high
end scanner supporting multi streaming. The performance of hardware dual stream depends
on the scanners maximum capacity of sending multi streams and number of imaging
processors it has.

26
If the scanner hardware does not support dual streaming, use the “Emulated by software”
option. Using dual stream also improves post scanning operations like selection change,
document operations like separate, join, merge and so on.
5. Improve scanning speed by adjusting JPEG quality factor.
6. Use auto cropping options, for example de-skew, rotate, landscape to portrait, and so on,
available in the scanner driver instead of using processing plug-ins.
7. Set paper orientation to landscape mode instead of portrait when scanning from feeder.
6.3 Processing configuration

Avoid manipulating the scanned images in processing sub profile. Instead, configure the scanner, for
example, to de-skew, crop, rotate, de-speckle and so on.
Using scripting extension plug-in with complex scripts can degrade the scanning speed.
6.4 GUI configuration

1. Set scanning mode to “page” or “background scanning” (instead of thumbnails).
2. Increase the update interval during background scanning.
3. Configure thumbnail view to show selected document.
4. Avoid Property view during background scanning.
5. Minimize the number of views that are activated during background scanning.
6. Disable undo function.
7. Decrease the size of thumbnail icons inside thumbnail configuration.
7 Known issues
The following known issues exist in this release.
Issue Name Issue Description
SCAN-1232 Upgrade restrictions if same installation directory is used

27
Upgrade from 10.0.0 or 10.2.0 to 16.4.0 into the same installation directory is
not supported. The upgrade fails with an error stating that installer has
insufficient privileges.
To upgrade from 10.0.0 either first uninstall the old version or select a different
directory for installation.
Upgrading from 10.2.0 works as expected if patch ESC-1020-003 or later is
installed before running the 16.4.0 installation.
IMAG-3004 Scanning fax attachments from Lotus Notes
Scanning fax attachments from Lotus Notes is only possible from “folders”.
Lotus Notes connector

Before you start the configuration of Enterprise Scan (menu Profile <
Configure), the authentication with Lotus Notes client has to be finished,
otherwise the application freezes.
To prevent the Lotus Notes login dialog appearing every time Enterprise Scan
starts, enter the password of the Lotus Notes connector configuration.
IMAG-4320 Scanning fax attachments from Microsoft Outlook
Scanning fax attachments from Microsoft Outlook is only possible from the
faxlink folders located directly at the root of the mailbox, which is at the same
level as calendar, contacts, deleted items, tasks are there.
There is no need to manually create the faxlink folders as they get created by
Enterprise Scan when it tries to fetch new fax messages.
IMAG-4763 Scanning fax attachments from Microsoft Outlook 2007 with “Cache
Mode” on
The fax mailbox might be shared by multiple users and the Enterprise Scan
user might modify the personal MAPI profile to show the shared mailbox for
incoming fax as well. The user might move fax messages to the shared
mailbox. If Enterprise Scan is configured to use the dedicated MAPI profile to
fetch fax messages, scanning fails. To scan properly, the dedicated fax profile
has to be configured not to use “cached mode”.
IMAG-3462 Silent installation with User Account Control (UAC) activated
When invoking a silent installation via “msiexec /qn” with UAC activated, the
parameter /qn will prevent the UAC confirmation dialog from popping up. The

28
installation will fail silently. Additional details are available in the installation log
file. With UAC switched on, run the installation with parameter /qb.
IMAG-3325 Drag and drop with User Account Control (UAC) activated
The functionality for drag and drop from the local file system to the Enterprise
Scan application will not be available when Enterprise Scan is running with
elevated privileges. The functionality is only available when running with
restricted privileges.
IMAG-3083 Lotus Notes and Windows 7/8
In certain test environments, Lotus Notes may be configured to use a local

database or file server instead of a Domino Server. This is not supported on
Windows 7/8. For more information, see additional information available at IBM.
Document Pipeline for Content Server 16.0.0 with User Account Control
(UAC) activated
For DPCS 16.0.0 installation users are advised not to use the “Change” option
for “Modification” when UAC is activated. Instead the user has to modify the
DPCS through command prompt opened with the “Run as administrator”
option.
IMAG-3477 Perl packages and script automation
When invoking Enterprise Scan using script automation, single-threaded perl

packages are not supported. Instead, mutli-threaded perl packages must be
used.
IMAG-919 Rollback of compound document version produces inconsistent

document
If updating attributes fails for an existing compound document, the rollback
process does not remove the newly created release and leaves the current
compound document in an inconsistent state that means without its child
components.
To revert back to the previous state, from the Content Server Web interface,
manually copy the individual child components from the newly created release
back to the main compound document and then delete the inconsistent release.
CTRL+SHIFT+C is not supported as a customized keyboard shortcut
The combination CTRL+SHIFT+C cannot be used as a customized keyboard

shortcut. This shortcut is by default assigned to the “Close” operation in the

29
context menu in the title bar of the views. Therefore, using CTRL+SHIFT+C as
a customized keyboard shortcut may lead to unexpected results and is not
supported.
Pre-indexing with a non-UTF8 Content Server and Non-Western

languages
Text might not be displayed correctly in the pre-indexing mask if you use
Enterprise Scan together with a non-UTF8 Content Server in a non-western
language, for example Japanese or Arabic.
User-dependent document stack in Windows
A document stack is specific to a user. Thus there is no possibility to share a

document stack between users. Note that the early and late archiving scenarios
must be performed under one user account.
Imprinter
It is possible to enter your own text to be imprinted on the page. The length of
this text is cut by the ISIS driver without any prior notification.
SCAN-1712 Delete scanned files

You will lose original data if the original image is in the wrong format or if the
processing sub-profile indicates an error because it cannot handle the current
color depth of the scanned page. In these cases a message is displayed and
the original files on the disk are then deleted without warning irrespective from
the success or failure of scanning.
Microsoft Outlook and Enterprise Scan
Microsoft Outlook must be set as the default email client.
SCAN-2860 UI-less operation on 64-bit environments

The interface "IXOS.ScanProcessingScript" (as documented on OTDN) is
available as 32-bit interface, only.
Therefore on 64-bit environments it's required to explicitly call the 32-bit

interface:
1) For any custom executable make sure to compile it as "x86" (instead of "x64"
or "AnyCPU").
2) For any VBScript file call the x86 variant of the script host:
a) For scripted execution (e.g. Windows scheduled task):

30
"%SystemRoot%\SysWOW64\cscript.exe" "E:\Schedule\MyScanJob1.vbs"
b) For manual execution by end users:
Either create a shortcut with the target set as:

"%SystemRoot%\SysWOW64\wscript.exe" "MyScanJob2.vbs"
Or create a batch file with the following contents:

@ECHO OFF
SETLOCAL
set "MyScanScriptToRun=MyScanJob3.vbs"
set "MyScriptHost=%SystemRoot%\SysWOW64\wscript.exe"
start /b "%MyScriptHost%" "%~dp0%MyScanScriptToRun%"
Limitations with dual stream

1. If any imaging operation is done inside processing plug-in or after scanning,
exported/archived image will remain unchanged.
2. Dual stream is not supported when scanning multi page tiff files.
3. Dual stream is not supported for Drag and Drop operation.
4. Copy & Paste operation of color image will result in a new B/W page which
will not have color data information.
5. Hardware dual stream support is not available with Kofax VRS.
6. Color data is deleted once a page is archived or deleted from stack. It cannot
be brought back using undo operation.
7. Dual stream is not supported when scanning from External storage.
8. Dual stream is not supported for direct File Import without having an input
sub profile
IMAG-8975 Self-healing repair does not work
Deleting installed files manually does not trigger automatic repair mechanism.
Standard repair mechanism works as expected.
SCAN-1568 Size limitation for PDF document export

PDF documents that are scanned using “Transparent pass through for PDF”
option cannot be exported or archived if the size is larger than 80 MB on 32-bit
system.
SCAN-1624 PDF or dual stream documents cannot be sent by email or manually

exported to file system

31
Sending of PDF or dual stream documents by email is not supported.
Exporting of PDF or dual stream documents to file system is not supported.
SCAN-1657 Communication to Capture Center server behind proxy server
Connection between Enterprise Scan and Capture Center server cannot be

established for protocol “net.tcp secure” if both Enterprise Scan and Capture
Center server are located in the same network domain and a proxy server is
used.
For any restrictions regarding functionality of Capture Center server itself refer
to the Capture Center server documentation at
(https://knowledge.opentext.com/knowledge/cs.dll/Open/17095018.
SCAN-2553 Long group names are not displayed in Configuration Download tool
Archive Center now supports longer user and group names (up to 255
characters). Group names longer than 150 characters are not listed in
Configuration Download tool (ConfigurationDownload.exe).
SCAN-3293 Error during Import from SAP operation in case of missing SAP .Net
Connector 3.0
In the environment where SAP .NET Connector 3.0 is not installed and user
tries to use Import from SAP functionality, an unhandled exception is thrown
with error missing sapnoc.dll.
SCAN-3247 Microsoft Windows 10: Color Picker is not loading in De-skew Page
Processing Plugin
In Page Processing Plugin, De-skew, the color picker is displaying partially.
SCAN-4105 DPCS DocTool - notifications are not working
The workaround is to set below system environment variables in Windows
NOTIFHOST=<Notification Server Name>

NOTIFHTTPPORT = <Port Number>
NOTIFSEND=on
SCAN-4351 Enterprise Scan Repair is not working for Non-Admin user

32
From Add / Remove Programs, select Enterprise Scan and click Repair,
repair is aborting by showing the error message "The feature you are trying
to use is on a network resource that is unavailable"
Note: From Add / Remove Programs, select Enterprise Scan entry and
click change and select "Repair", repair is successful.
SCAN-5566 CS REST: RM attributes are not getting updated during the document
archival using DPCS
RM attributes are not getting updated to the archived document using CS

REST in ESC and DPCS
Workaround: Adding LLRMAuthenticationUrl and LLRMRecManUrl using
scripting to commands file
Below is the script (Set Document Pipeline Attributes) to add RM URLs to
commands file
import System;
import System.Text;
var rmAuthenticationUrl:String = "<RM Authentication URL>"
var rmRecManUrl:String = "<Records Management URL>"
Document.COMMANDS +="LLRMAuthenticationUrl " +

Convert.ToBase64String(Encoding.UTF8.GetBytes(rmAuthenticationUrl))+"\n"
Document.COMMANDS +="LLRMRecManUrl " +

Convert.ToBase64String(Encoding.UTF8.GetBytes(rmRecManUrl)) + "\n"
SCAN-5634 CS REST - Unable to filter workflow "User Popup" field while importing
Workflow “User Popup” types are not supported in ESC. In CS REST

implementation it is not possible to avoid the import of Workflow “User Popup”
types. Export will fail if “User Popup” type is imported to ESC.

33
Workaround: Delete manually Workflow “User Popup” types in ESC indexing
fields, if imported.
The following known issues exist with related to compatibility of Content Server in this release
SCAN-4730 Unable to connect to Tomcat Content Server 16.2.4 (2018-03) using URL
login from Enterprise Scan and DPCS
It is required to install Content Server 16.2.4 patch pat162000457 to work with

Tomcat Content Sever 16.2.4 using URL login.
SCAN-5078 Error during Content Server (CS) Sign-In when CS is configured with
Single Sign-On (SSO) and "Cookie Authentication Information" is set to
"Never Expire"
To resolve the issue no changes required from Enterprise Scan side but need to
modify below configuration setting of CS. Select any expiry "Cookie
Authentication Information" option in "Configure Security Parameter"
Administration page of CS.
SCAN-5001 Table Key Lookup (TKL) fields are not populated when TKL field outside
SET is dependent on field inside SET
It is required to apply Enterprise Scan 16.4 patch 001, i.e., ESC-1640-001 and
Content Server (CS) one-off pat162000913.
Note: Contact support for more information and access to CS one-off

pat162000913.
SCAN-5099 Script compilation error when xECM for SuccessFactors plug-in

(SAPSuccessFactorsWSForm.dll) is referred in Enterprise Scan
To resolve the issue no changes required in ESC side, need to update
SAPSuccessFactorsWSForm.dll available as part of CS hotfix pat162001174 to
be referenced in ESC.
https://knowledge.opentext.com/knowledge/llisapi.dll/Open/76312688
or for more information, refer to xECM for SAP SuccessFactors Release Notes.
SCAN-4679
Unable to populate TKL field values

34
To resolve the issue no changes required from Enterprise Scan side, but It is
required to apply Content Server (CS) patch pat162000465
SCAN-5314 Error during Content Server (CS) Sign-In when connecting through 'SSO'
using content server (16.2.8)
To resolve the issue no changes required from Enterprise Scan side, but It is
required to apply Content Server (CS) patch pat162001318
CS REST - Type mismatch in "Date Popup" fields

SCAN-5633
“Date Popup” types in CS are imported as “Text Popup” using CS REST in ESC
Workaround: Change the type to “Date Popup” manually in ESC indexing fields,
if imported
SCAN-5635 CS REST - Unable to create different versions of archived compound

document
Archival is failing with error “Critical error during archiving. Could not process
object type ‘Compound document’ has role ‘version’. The archiving procedure
will be aborted.”, while adding versions to archived compound document.
TKL attribute values are not populating if their key exists inside a set
SCAN-5636
With Content Server 16.2.9 with LAPI implementation in ESC, TKL attribute
values are not populating in Enterprise Scan if their key exists inside a set

35
8 Contact information
OpenText Corporation
275 Frank Tompa Drive

Waterloo, Ontario
Canada, N2L 0A1
OpenText My Support: https://support.opentext.com
For more information, visit www.opentext.com
Copyright © 2018 Open Text. All Rights Reserved.
Trademarks owned by Open Text. The list of trademarks is not exhaustive of other trademarks, registered trademarks, product names, company names, brands and
service names mentioned herein are property of Open Text or other respective owners.
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Imaging Enterprise Scan Release Notes

Release Notes Revised: 2019-10-14

2 About Imaging Enterprise Scan ................................................................................................... 6

3 Packaging and documentation ..................................................................................................... 7

4 Supported environments and compatibility .............................................................................. 16

5 Installation and upgrade notes ................................................................................................... 24

6 Performance considerations ...................................................................................................... 26

7 Known issues ............................................................................................................................... 27

Imaging Enterprise Scan 16.4.0 Release Notes

We also recommend that you check OpenText My Support

Imaging Enterprise Scan 16.4.0 Release Notes

Revision Date Sections revised Description of revisions

2018-04-16 First release. All new content.

2018-05-08 Document formats Corrected prerequisites for creation of PDF/A

2018-07-24 Language support Support for 5 languages

2018-08-31 Known issues Enterprise Scan Repair is not working for

2018-08-31 Language support Support for 22 languages

2018-08-31 Documentation Errata Additional information to ‘Indexing and

2018-10-15 OpenText product Compatibility with Content Server and

2018-10-17 Supported systems Support for XenApp 7.15

2018-10-17 Document formats Prerequisites for creation of PDF/A files

2019-03-05 Known issues Sign-In error is CS SSO scenario and script

2019-03-05 Documentation Errata Corrections to ‘Indexing and Scripting Guide’

2019-03-25 Documentation Errata Additional information to ‘User and

2019-05-15 Known issues Unable to populate TKL field values

Imaging Enterprise Scan 16.4.0 Release Notes

2019-05-15 Known issues Error during Content Server (CS) Sign-In

2019-05-15 Installation notes Note on Visual C++ 2010 redistributables

2019-05-15 Documentation Errata Corrections to User and Administration Guide

2019-05-17 Documentation Errata Changes in regular expression syntax.

‘User and Administration Guide’

2019-05-22 New features Additional information to 2-Factor

2019-10-01 Documentation Errata Additional information to ‘User and

2019-10-01 Known issues CS REST: RM attributes are not getting

2019-10-01 Known issues CS REST - Unable to filter workflow "User

2019-10-01 Known issues Introduced new table for issues with

2019-10-01 Known issues CS REST - Type mismatch in "Date Popup"

Imaging Enterprise Scan 16.4.0 Release Notes

2 About Imaging Enterprise Scan

Enterprise Scan is available as three different product types:

2.1 New features

Imaging Enterprise Scan 16.4.0 Release Notes

3 Packaging and documentation

Any updated versions of the documentation are available in OpenText My Support at

3.1 Packaging and delivery information

The two ISO images contain:

• Document Pipeline for Content Server Plain Win32

Imaging Enterprise Scan 16.4.0 Release Notes

3.2 Related documentation

3.3 Documentation Errata

Dual Stream Option

Additional information to ‘Indexing and Scripting Guide’

Imaging Enterprise Scan 16.4.0 Release Notes

using SAP.Middleware.Connector; // your sap connector

public class ESCSAPSignIn

public static string SAPClient { get; set; }

public static string SAPLanguage { get; set; }

public static string SAPAppServerHost { get; set; }

public static string SAPSystemNumber { get; set; }

Imaging Enterprise Scan 16.4.0 Release Notes

RfcConfigParameters parameters = new RfcConfigParameters();

parameters[RfcConfigParameters.AppServerHost] = SAPAppServerHost; //SAP Application Server

parameters[RfcConfigParameters.SystemNumber] = SAPSystemNumber; //SAP System Number