Figure 2.

11 End-to-end monitoring

2.9.8 End-to-End assessment and delimitation

To improve service quality, monitoring KQIs are not enough. Operators often have problems in
identifying whether reported problems have come from the wireless network, core network or,
service network. The solution is to use a tool that can monitor and asses through active testing and
passive monitoring. When service quality deteriorates the tool can analyze the problem from the
service layer down to the bottom layer, thus locating the root cause of the service degradation.

2.9.9 E2E Network Optimization

After QoE problems are delimited and located, operators can perform network optimization tasks
according to relevant service features, including their wireless network, core network, bearer
network and service network. This improves network and service quality, thus attracting more
users to data service [21] [22].

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