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Abstract
Purpose – This paper aims to present a model relating Nagle and Holden’s factors of price sensitivity to expected price and willingness to pay. This
work presents various perspectives on price elasticity/sensitivity, empirically tests aspects of the influence of perception of the offer (product/service) on
expected price, and illustrates how the pricing methods developed within provide quantitative precision to the practice of price setting by capturing
perceptions important to consumers.
Design/methodology/approach – The authors used a within-subjects design to study four brands in two product categories, automobiles and
computers. Model evaluation employs ordinary least squares regression.
Findings – Ten qualitative factors were studied. Overall, the results show four factors predict expected price for the target market, product and brand.
The factors are perceived substitutes, quality, fairness, and unique value.
Originality/value – This research makes the following contributions. First, the authors are able to quantify ten factors of price sensitivity relevant to
the evaluation of product pricing. Second, they are able to identify the relevant factors of price sensitivity for two product categories specific to a given
target market. Third, they provide a data-driven model that enables translation of pricing variables into quantitative values to arrive at the price of a
product. The major theoretical contribution of this paper is to show that Nagle and Holden’s ten factors of price sensitivity may act in the following way:
the change in product/service perception may influence expected price, and then the change in expected price influences willingness to pay. The
empirical focus of the current research is on the first of these two changes.
Keywords Expected price, Fair price, Perceived substitutes, Pricing, Price sensitivities, Quality, Unique value
Introduction .
present a model relating Nagle and Holden’s (1995)
factors of price sensitivity to expected price and
A critical activity for many marketing managers is to establish willingness to pay;
product-pricing strategy. Current theory and practice favors .
briefly review current definitions of price sensitivity;
valued-based pricing over cost-plus methods (Monroe, 1973). . empirically test aspects of the proposed model of price
The current paper follows the new trends in pricing methods sensitivity: the influence of perception of the offer
based on insights into human behavior. There are many (product/service) on expected price; and
important factors to consider when evaluating or setting price. .
illustrate how the pricing methods developed in this paper
Examples include factors such as perceived quality, which provide quantitative precision to the practice of price
suggests a higher price, and perceived substitutes, which setting by capturing perceptions important to consumers.
suggest a lower price, etc. These factors affect price sensitivity
and reflect the value of the product for the consumer (Nagle Definitions of key variables
and Holden, 1995). The collection of these price-related
Below we define some key variables relevant to this paper.
factors is important for managers to understand before
The key variable of interest is price sensitivity; this is related
attempting to set a price for a new product or re-price an
to the concept of price elasticity of demand defined as the
existing product. This paper presents a new way to price
ratio of the percentage change in quantity such as units sold
products based on value-based price perceptions. or sales revenue Y relative to the objective price of the
The purpose of this paper is to: offer, X.
The current issue and full text archive of this journal is available at ›Y X %DY
E x;y ¼ · < ð1Þ
www.emeraldinsight.com/1061-0421.htm ›X Y %DX
If the numerator of equation (1) is replaced with willingness
to pay, W, (Wertenbroch and Skiera, 2002; Miller et al.,
Journal of Product & Brand Management
21/4 (2012) 293– 300
q Emerald Group Publishing Limited [ISSN 1061-0421]
[DOI 10.1108/10610421211246702] The authors are listed alphabetically.
293
Expected product price as a function of factors of price sensitivity Journal of Product & Brand Management
Jeffrey E. Danes and Joan Lindsey-Mullikin Volume 21 · Number 4 · 2012 · 293 –300
2011) and the denominator is replaced with the consumer’s consumers. Below we summarize the definitions of the factors
reference or expected price P, we then have price sensitivity of price sensitivity as discussed by Nagle and Holden (1995).
expressed as,
›W P %DW Definitions of the factors of product/price
E p;w ¼ · < ð2Þ sensitivity
›P W %DP
Early research in behavioral economics relevant to marketing Nagle and Holden (1995) in their research suggest that many
by Gabor and Granger (1966) defined price sensitivity factors have an impact on price sensitivity. They describe ten
relative to perceived quality, and argued that increasing price factors that affect price sensitivity. These ten factors are
may influence perceptions of increasing quality, and quality perceived substitutes, unique value, switching costs, difficulty
perceptions may influence willingness to pay. Hence equation of comparison, price-quality, relative expenditure, end-
(2) may be expressed as consisting as two components: benefit, shared cost, perceived fairness, and inventory
percent change in quality perceptions Q relative to percent effects. The discussion below discusses the ten factors and
change in expected price P; and percent change in stems from the work of Nagle and Holden (1995).
willingness to pay W relative to percent change in quality 1 Perceived substitutes effect – refers to the alternative
perceptions, Q: products the buyer is aware of when making a purchase.
This also includes the consumers’ awareness of the price
›Q P ›W Q ›W P %DW of the alternatives. The consumers’ source of this
E p;q;w ¼ · · ¼ · < ð3Þ
›P Q ›Q W ›P W %DP knowledge could stem from the alternatives available at
the point of purchase, from shopping around, or from
The insight provided by Gabor and Granger (1966), that the Internet. If the change in price in one product
higher prices signal higher quality, spawned a spate of (coffee) has an impact on the sales of another product
research on relationships between price and perceived quality (tea) then the products are mutual substitutes (Shocker
(Rao and Monroe, 1989; Volckner and Hofmann, 2007). et al., 2004). If a consumer perceives many substitutes
The relationship between price and perceived quality is for a company’s brand then a company may be forced to
complex. Most agree with the saying, “you get what you pay charge a lower price.
for,” suggesting that one pays a higher price for better 2 Unique value effect – stems from the unique attributes
products and services. However, when in doubt about the that differentiate a product from its competitors. These
differences between two or more products, a higher price attributes can be tangible or intangible. These
may signal higher quality. If the quality of a product is differentiated attributes are relevant to product choice.
revealed and the price is to be estimated, then equation (3) The more unique the brand is in important decision
may be expressed as: attributes the higher the price can be (Nagle and
›P Q ›W P ›W Q %DW Holden, 1995).
E q;p;w ¼ · · ¼ · < ð4Þ 3 Switching costs effect – refers to onetime costs that
›Q P ›P W ›Q W %DQ customers associate with the process of switching from
In this case, expected price P is a variable intervening one provider to another (Burnham et al., 2003).
between quality Q and willingness to pay, W. Quality Switching costs influence buying decisions and include
perception Q is only one of many other factors of price “search costs, transaction costs, learning costs, loyal
sensitivity (Nagle and Holden, 1995). A general equation for customer discounts, customer habit, emotional cost and
other possible perceptions S is given by generalizing equation cognitive effort, coupled with financial, social, and
(4) above. psychological risk on the part of the buyer” (Fornell,
1992; Burnham et al., 2003). Switching costs make the
›P S ›W P ›W S %DW consumer less price sensitive to the current vendor. For
E s;p;w ¼ · · ¼ · < ð5Þ
›S P ›P W ›S W %DS example, increased costs involved with switching
suppliers tend to decrease price sensitivity to the
In equation (5), S stands for any product/service perception current supplier. When considering a switch to a new
that may influence willingness to pay, W, such as Nagle and vendor, the larger the switching cost, the greater the
Holden’s (1995) ten factors of price sensitivity. gain from a careful evaluation of the cost, and thus the
The purpose of this paper is to study Nagle and Holden’s greater the price sensitivity.
ten factors as they influence expected price. Specifically, this 4 Difficult comparison effect – some products can be
paper addresses only the first term of equation (5), the ratio of compared by observation and thus are easy to compare.
change in product/service perception S relative to change in Bar codes on grocery shelves provide unit pricing
expected price, P. making comparison very easy for many consumer
›P S %DP product goods. However, for some product categories,
E s;p ¼ · < ð6Þ consumers have difficulty in comparing products before
›S P %DS
making a purchase. Products such as pharmaceuticals
This study is an exploratory study in that we do not make are almost impossible to compare without using them.
explicit predictions of which S impacts expected price P for Difficulties in comparing products lead to lessened
the products and brands studied. The next section discuss the sensitivity to price (Nagle and Holden, 1995).
empirical test of the influence of perception S on expected 5 Price-quality effect – the price quality relationship asserts
price P, and then illustrates how the pricing methods a positive relationship between price and perceived
developed in this paper provide quantitative precision to the quality, as price goes up quality goes up (Rao and
practice of price setting by capturing perceptions important to Monroe, 1989). This effect has received extensive
294
Expected product price as a function of factors of price sensitivity Journal of Product & Brand Management
Jeffrey E. Danes and Joan Lindsey-Mullikin Volume 21 · Number 4 · 2012 · 293 –300
research attention (Volckner and Hofmann, 2007). This The research study
is magnified for image products, exclusive products, and
products without any other cues to suggest relative The study was designed to evaluate the first term in equation
quality. Price is a signal of value that the consumer will (5) denoted as (6) above,
receive (Nagle and Holden, 1995). ›P S %DP
6 Expenditure effect – occurs for buyers when the cost of a E s;p ¼ · <
›S P %DS
purchase is significant compared to their total
household income. The effect of the expenditure size By evaluation we seek to estimate the size and direction of the
on price sensitivity is confounded in consumer markets elasticity, E s;p . This current research is part hypothesis testing
by the effect of income (Micu and Micu, 2007). The and part exploratory for we do not make specific, directional
expenditure effect causes buyers to be more price hypotheses for any of the ten factors of price sensitivity. We
sensitive when the expenditure is large, either in dollar believe that Nagle and Holden’s (1995) factors may be both
terms or as a percentage of income. The larger the product/service and target market dependent. We anticipate
expenditure is, the greater the gain from a careful that the ten factors operate differently with different products
evaluation of the expenditure, and the greater the price and different market segments. We suspect this may be the
sensitivity (Nagle and Holden, 1995). case even with the same product but with different market
7 End benefit effect – refers to the relationship a given segments. In brief, we do not expect to find all ten factors to
purchase has to a larger overall benefit, and may be apply to all offers. As such, we rely on empirical discovery for
viewed as two components: derived demand and total specific products and specific markets.
cost (Nagle and Holden, 1995). For example, a In this paper, we make a key assumption regarding the
purchase of cream cheese must be made to achieve efficiency of the firm; specifically we assume the firm is
the benefit of making a cake. The derived demand is the deliberate in setting prices. For example, if the firm knows it
relationship between the ultimate goal of a purchase, the has a uniquely valued product, then under ideal conditions, it
desired end benefit, and the buyer’s sensitivity for would set prices higher than the competition. Under ideal
something that contributes toward achieving that end conditions, when the firm is operating efficiently and is
benefit. The purchase of gasoline is a classic example of capitalizing on their differential advantage, favorable
a product purchased specifically for highly sought after sensitivity of expected price should lead to higher prices.
end benefits.
8 Shared cost effect – if another pays for a product in full or Data collection
in part, consumers tend to be less sensitive to the full In this study 82 junior and senior year undergraduate
price. For example, insurance companies often pay for business students from a major west coast university
doctor visits and for pharmaceuticals. Student participated in the study. The products and brands studied
consumers often have the assistance of their parents were passenger vehicles (Toyota Corolla and Lexus GS
when making purchases. Tax deductions help to cover
Hybrid) and computers (Apple MacBook and Dell Inspirion).
the costs of educational seminars and business expenses.
Prior to the administration of the study questionnaire, the
Scholarships and other forms of financial aid help to
subjects received extensive training in the meaning of Nagle
cover the costs of tuition. These shared-cost effects are
and Holden’s ten factors of price sensitivity. They also
often taken into account when firms calculate pricing
received training on how to use the sensitivity scales.
strategies (Nagle and Holden, 1995).
All administration was done in a lab setting. All descriptions
9 Fairness effect – refers to the perception of what prices
included photographs along with the following written
are most reasonable to the consumer. Fairness
descriptions:
perceptions are affected by prices paid in the past, in
Toyota Corolla Base Model: 1.8 Liter, 4 Cylinder, 132 HP [Total Output].
similar situations (Bolton et al., 2003). The perceived
fairness of price has been identified as an important Lexus Base Model: GS Hybrid 2010, 3.5 Liter Hybrid V-6, 340 HP [Total
Output],Rear-Wheel Drive.
psychological influence on consumers’ reactions to price
(Campbell, 1999). In specific, recent research suggests Apple MacBook: 2.4 GHz Intel Core 2 Duo, 2GB DDR3 memory, 250GB
hard drive, 8x double-layer SuperDrive, NVIDIA GeForce 320M graphics,
that consumers are concerned with the fairness of
Built-in 10-hour battery, Polycarbonate unibody enclosure.
increases, they are often unwilling to pay a price that is
perceived as unreasonably high (Campbell, 1999). Dell Inspiron 560: Enhanced Entertainment with HDMI, Media Card
Reader and 24” Monitor,Intel Dual Core E5400 (2.7 GHz. 2MB L@
Perceptions of fairness are also related to whether the 800 MHz),Genuine Windows 7 Home Premium. 64 Bit, Monitor: Full HD
product is necessary to maintain a previously enjoyed Monitor with VGA Cable, Hard Drives: 640 GB Serial ATA Hard Drive
standard of living; consumers consider over priced (7200 RPM) with Data Burst Cache, One year Basic Service Plan.
necessities to be unreasonable and thus tend to be price
sensitive (Nagle and Holden, 1995). First the automobile (Toyota and Lexus) and computer
10 Inventory effect – refers to the influence of inventories on (Apple and Dell) product descriptions were read by the
price sensitivity. This effect appears to depend on the participants, then a questionnaire was administered.
buyer expectations about future prices (Nagle and The set of questions included the scales for the ten factors
Holden, 1995). Buyer’s ability to hold an inventory of a of price sensitivity and measures of expected price for each of
product for later use substantially increases their the four brands studied. The respondents were rewarded with
sensitivity to temporary price reductions/increases. extra credit points for their performance; this was done to
When products are easily inventoried, consumers tend motivate thoughtful participation. Following an defining
to be more price sensitive; if there is a price increase, example, the sensitivity questions were asked. An example
they may simply wait for the price to drop. for perceived substitutes is given below.
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Expected product price as a function of factors of price sensitivity Journal of Product & Brand Management
Jeffrey E. Danes and Joan Lindsey-Mullikin Volume 21 · Number 4 · 2012 · 293 –300
A “substitute” product is a suitable replacement for a desired product. For Table II Mean scores, correlations and beta coefficients (computer)
example, if one desires to purchase Coca Cola but cannot obtain it, one
might instead purchase Pepsi Cola if available. For the product described Apple Dell
assume you seek this product but cannot obtain it.
Mean SD Mean SD Corr Signif Beta
How likely (in percentage terms) is it that you could obtain a suitable
replacement product for Dell Inspiron? Perceived substitutes 51 35 94 09 20.460 , 0.001 2 0.233
Estimate a percentage % to reflect your chances of finding a suitable Unique value 78 23 24 24 0.512 , 0.001 0.219
replacement, where 0% means not a chance and 100% means a sure thing. Switching cost 55 28 29 23 0.127 0.106
Write a number that best reflects your estimate between 0% to 100%: Difficult comparison 46 35 21 25 0.142 0.070
_______%. Perceived quality 80 19 48 25 0.405 , 0.001 0.134
Relative expenditure 41 30 27 26 0.113 0.148
An example expected price question using Dell Inspirion is: End benefit 73 22 64 26 0.103 0.188
Refer to the product descriptions when responding to the following question. Shared cost 18 30 18 30 20.112 0.154
Note: there are no absolute (true) answers for these questions, but please
give your best response even if you have to guess. Perceived fairness 61 21 77 17 20.329 , 0.001 2 0.209
Inventory 27 31 25 32 20.030 0.706
If you or someone you know, were to purchase the Dell Inspiron, how much
to you think it would cost? If not sure, please give your best guess (not a Multiple R 0.610 0.591
range, but your best price estimate). $_________
Notes: n ¼ 82 for means and SD; n ¼ 164 for correlation and regression
This research employed a within-subjects design; that is, each
respondent answered both sets of product questions. An
extensive meta analysis of the price quality effect was substitutes: “. . . estimate a percentage % to reflect your
conducted by Volckner and Hofmann (2007). Using chances of finding a suitable replacement where 0% means
literature from 1991 to 2006 and using the correlation not a chance and 100% means a sure thing”, the mean S
between price and quality as their metric they found stronger scores for Lexus and Toyota are 62 and 90 (Table I). The
effects for within-subjects designs than for between-subject respective S mean scores for Apple and Dell are 51 and 94
designs. (Table II). Respondents believe there is a much higher
probability to find a substitute product for Toyota versus
Results and discussion Lexus, Dell Versus Apple.
For simplicity, we refer to the base Toyota Corolla product as
“Toyota”, the base Lexus GS Hybrid product as “Lexus”, the Correlation and regression
Apple MacBook as “Apple”, and the Dell Inspiron as “Dell” The goal of the regression analysis is to identify the size and
in the discussion below. The mean expected price for direction of the elasticity, E s;p this was done by regressing the S
Toyota ¼ $17,794, Lexus ¼ $47,090, Apple ¼ $1,212, and scores onto expected prices P via ordinary least squares
Dell ¼ $721. regression. The combined (pooled) data for Lexus with
Overall, the results of the analysis show that four factors Toyota and for Apple with Dell, respectively, n ¼ 164, are
predict expected price, the main results are reported in Tables referred to as Automobile and Computer in the correlation
I and II. and regression analyses. The pattern of expected price
Overall, the pattern of results in Tables I and II for the two correlations for the two product categories is very similar.
product categories is very similar, except for a slight variation For example, the correlation of the perceive substitutes with
in the perceptions of quality and uniqueness as discussed price is 20.483 for the automobiles and is 20.460 for the
below. As noted above, S stands for any factor of price computers. In both cases, an increased perception of available
sensitivity. The first two columns of Tables I and II report the substitutes is associated with lower price. Similarly, the
mean S scores, n ¼ 82, standard deviations are given in the correlation of the perceived quality with price is 0.649 for the
parentheses. For example, to the question of finding automobiles and is 0.405 for the computers. The pattern is
consistent with only a few deviations (see Tables I and II).
Table I Mean scores, correlations and beta coefficients (automobile) Graphical results of the mean S scores are presented in
Figures 1 and 2.
Lexus Toyota
MeanSDMeanSD Corr Signif Beta
Figure 1 Mean S Scores for Dell and Apple
Perceived substitutes 62 27 90 15 20.483, 0.0012 0.199
Unique value 66 23 25 22 0.583, 0.001 0.131
Switching cost 65 26 30 21 0.504, 0.001
Difficult comparison 49 29 26 25 0.341, 0.001
Perceived quality 83 11 48 24 0.649, 0.001 0.426
Relative expenditure 75 28 54 27 0.302, 0.001
End benefit 76 17 70 21 0.169 0.030
Shared cost 28 32 26 29 20.005 0.948
Perceived fairness 57 20 79 17 20.456, 0.0012 0.147 0.147
Inventory 20 27 26 32 20.062 0.428
Multiple R 0.728 0.718
Notes: n ¼ 82 for means and SD; n ¼ 164 for correlation and regression
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Expected product price as a function of factors of price sensitivity Journal of Product & Brand Management
Jeffrey E. Danes and Joan Lindsey-Mullikin Volume 21 · Number 4 · 2012 · 293 –300
Figure 2 Mean S Scores for Corolla and Lexus r ¼ 0.661 and for computers r ¼ 0.691. Co-linearity
diagnostics found negligible influence of correlated
independent variables. Variance Inflation Factors were very
small, the ranged from 1.40 to 2.14 for the automobile data;
from 1.13 to 2.59 for the computer data. The relationship
between perceived quality and unique value is considered in
the discussion section below. The descriptive and regression
results are interpreted below.
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Expected product price as a function of factors of price sensitivity Journal of Product & Brand Management
Jeffrey E. Danes and Joan Lindsey-Mullikin Volume 21 · Number 4 · 2012 · 293 –300
Automobile data set automobile data set, unique value was marginally significant
.
Perceived substitute: Lexus scores 43 points lower than (Table III); but for the computer data set perceived quality
Toyota and is seen as higher priced. The lower score for was marginally significant (Table IV).
Toyota suggests there are more substitute brands for Research by Stone-Romero et al. (1997) suggests that
Toyota than for Lexus. The slope of perceived substitutes product quality is multidimensional; as such, we suspect that
on expected price is 2 133.99 suggesting that a one-point unique value and perceived quality are aspects of this
increase in the S scale decreases expected price by multidimensional construct: unique value is a competitive or
$133.99. Similar to the computer products, this is relative advantage, a distinctive product feature and perceived
evidence to suggest that a variety of substitutes lead to quality in simple terms is being better on some common but
downward pressure on price, the corresponding beta desirable attribute. Stone-Romero et al. (1991) who
coefficient is 2 0.199. The corresponding correlation systematically studied perceived product quality found four
coefficient is 2 0.483. general dimensions, which they called flawlessness (lack of
. Unique value: the hybrid luxury vehicle Lexus scored 41 defects), durability (life expectancy), appearance (aesthetics),
points higher than Toyota. The slope of unique value on and distinctiveness (uniqueness). In the currently study,
expected price is 74.24 suggesting that a one-point Apple is viewed are more distinctive than Dell and Lexus is
increase in the S scale increases expected price by $74.24. seen as higher quality than Toyota, perhaps more flawless,
However, the beta coefficient is only 0.131 is modest and durable, and aesthetically appealing.
is not significant at the 0.05 level. The corresponding For both the automobile and computer product categories,
correlation coefficient is 0.538. This anomaly is discussed the other two variables that were identified in the regression
below. analysis are perceived substitutes and fair pricing. The
.
Perceived quality: Lexus is 35 points higher in perceived perceived substitute effect suggests that consumers are more
quality than the Toyota. The slope of perceived quality price sensitive the higher the product’s price relative to
value on expected price is 286.92 suggesting that a one substitutes. Our research findings indicate that as substitutes
point increase in the S scale increases expected price by increase, expected price decreases. One would expect
$286.92. Perceived product quality drives price upward, perceived substitutes and unique value would be inversely
the beta coefficient for the automobile products is 0.426. correlated; indeed, they are; r ¼ 2 0.508 for automobiles and
The corresponding correlation coefficient is 0.649. r ¼ 2 0.661 for computers. The correlation between
.
Fair price: Toyota is viewed as more fairly priced than perceived quality and substitutes is r ¼ 2 0.379 for
Lexus, with a difference of 22 points, which is smaller automobiles and r ¼ 2 0.519 for computers. This research is
than the other factors, but is statistically significant. The consistent with past research (Xia et al., 2004). For both
slope of fair price on expected price is 2 117.55 suggesting product categories, the research shows that lower prices are
that a one-point increase in S scale decreases expected associated with greater perceptions of price fairness. The
price by $117.55. The beta coefficient for fair price is correlation between fairness and perceived quality
2 0.147 suggesting lower prices are perceived as fairer r ¼ 2 0.417 for automobiles is substantial but is negligible
prices. The corresponding correlation coefficient is for computers, r ¼ 2 0.042. The correlation between fairness
2 0.456. and unique value r ¼ 2 0.459 for automobiles is also
substantial but is somewhat less so for computers,
Table IV presents the unstandardized regression coefficients
r ¼ 2 0.248. Clearly, there are some interesting causal
for the automobile products.
relationships among these variables that deserve further
future research attention.
Discussion
This research studied ten factors of price sensitivity in two Theoretical contribution
product categories: computers and automobiles. In general,
The contribution of this paper stems from the insight
we identified a four-variable subset consisting of perceived
provided by Gabor and Granger (1966), that higher prices
substitutes, unique value, quality, and price fairness.
signal higher quality. However, the relationship between price
However, there were slight differences between the two
and perceived quality is complex. If the quality of a product is
categories: unique value has less impact for automobiles and
revealed and the price is to be estimated, then the relationship
quality has less impact for computers. The data suggests that
between quality and willingness to pay may be expressed as:
unique value and perceived quality may be aspects of a more
general, multidimensional perception of product quality; as ›P Q ›W P ›W Q %DW
noted above quality and unique value are modestly correlated, E q;p;w ¼ · · ¼ · <
›Q P ›P W ›Q W %DQ
automobiles r ¼ 0:661 and computers r ¼ 0:691. For the
Expected price P is a variable intervening between quality, Q,
Table IV Regression of S scales sensitivity on computer prices and willingness to pay, W. A general equation for other
possible perceptual variables S is given by generalizing
Variables Coeff. SE t Sig. VIF equation the above.
(Constant) 1,179 135 8.71 ,0.001 ›P S ›W P ›W S %DW
Substitutes 22.63 0.94 22.79 0.006 1.72 E s;p;w ¼ · · ¼ · <
›S P ›P W ›S W %DS
Unique value 2.31 1.09 2.13 0.035 2.59
Perceived quality 1.82 1.23 1.48 0.141 2.00 S stands for any product/service perceptual variable that may
Fair price 23.74 1.22 23.08 0.002 1.13 influence willingness to pay W, such as Nagle and Holden’s
(1995) ten factors of price sensitivity.
298
Expected product price as a function of factors of price sensitivity Journal of Product & Brand Management
Jeffrey E. Danes and Joan Lindsey-Mullikin Volume 21 · Number 4 · 2012 · 293 –300
299
Expected product price as a function of factors of price sensitivity Journal of Product & Brand Management
Jeffrey E. Danes and Joan Lindsey-Mullikin Volume 21 · Number 4 · 2012 · 293 –300
product quality: an integrative review”, Journal of Marketing Polytechnic State University. He is co-author of Mathematical
Research, Vol. 26 No. 3, pp. 351-7. Models of Attitude Change, Academic Press. His work in MDS
Shocker, A.D., Bayus, B.L. and Kim, N. (2004), “Product is published in Multivariate Techniques in Communication
complements and substitutes in the real world: the Research, Academic Press. His work in Bayesian conjoint
relevance of ‘other products’”, Journal of Marketing,
Vol. 68 No. 1, pp. 28-40. analysis is published in the Journal of Marketing Research.
Stone-Romero, E.F., Stone, D.L. and Grewal, D. (1997), Danes is also published in World Wide Web Journal, Journal of
“Development of a multidimensional measure of perceived Product and Brand Management, Journal of Business Research,
product quality”, Journal of Quality Management, Vol. 2 Journal of Sales and Personal Selling, Qualitative Market
No. 1, pp. 87-111. Research, Human Communication Research, Communication
Volckner, F. and Hofmann, J. (2007), “The price-perceived Yearbook, and the Journal of Consumer Research. Danes is an
quality relationship: a meta-analytic review and assessment
occasional reviewer for Marketing Science. Jeffrey E. Danes is
of its determinants”, Marketing Letters, Vol. 18 No. 3,
pp. 181-96. the corresponding author and can be contacted at:
Wertenbroch, K. and Skiera, B. (2002), “Measuring jdanes@calpoly.edu
consumers’ willingness to pay at the point of purchase”, Joan Lindsey-Mullikin (PhD Arizona) is an Associate
Journal of Marketing Research, Vol. 39 No. 2, pp. 228-41. Professor of Marketing in the Orfalea College of Business at
Xia, L., Monroe, K.B. and Cox, J.L. (2004), “The price is California Polytechnic State University. Her research interests
unfair! A conceptual framework of price fairness focus on pricing, retailing, and consumer behavior. She has
perceptions”, Journal of Marketing, Vol. 68 No. 4, pp. 1-15. published in journals such as the Journal of Retailing, Journal
of the Academy of Marketing Science, Journal of Consumer
About the authors Affairs, Journal of Social Psychology, and the Journal of Product
Jeffrey E. Danes (PhD Michigan State University) is Professor and Brand Management. She served on the Review Board for
of Marketing in the Orfalea College of Business, California the Journal of Product and Brand Management.
300
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