MARLON CEASAR A.

SAPUTIL

936 Bayan Luma Cellphone : 0915-294-6591

Imus, Cavite 046-418-0955
E-Mail: marlon.saputil@gmail.com

Profile To be able to acquire an intellectually stimulating position in a workplace with the broadest
possibilities for career enhancement and self actualization.

Education Bachelor of Arts in Political Science, October 1999

De La Salle University-Dasmarinas Cavite

Civil Service C.S. Professional – Rating – 88.65

Eligibility Date of Exam – May 10, 2000
Place of Exam – CSC-NCR (CAT)

Work Filing Clerk, Records Section

Experience Insular Life Assurance Company
August-November 2000
- Responsible in preparation, filing and encoding of documents and other clerical work such as
preparation of business correspondence and handling of phone calls

Risk Management Consultant, Career Agency Division

Philamlife Insurance Company
December 2001-February 2002
- Responsible in attending to customer/client needs such as queries and insurance claims,
preparation of business correspondence ,underwriting of non-life insurance policies, handling of
phone calls and other clerical work

Management Trainee/Legal Assistant

Hocheng Philippines Corporation
March 2002-March 2003
-Responsible in formulation of company policies, conducting business transactions with public
and private agencies, revision of company handbook, completion of pending special projects
concerning initial public offering, presiding over company hearings and investigations,
preparation of inter-office memorandum and other business correspondence, conduct of
internal quality audit in compliance with ISO 9001:2000,screening and hiring of applicants,
and over-all monitoring of physical security of the plant in coordination with the posted
security agency.

Telemarketer
Citifinancial Corporation
October 2003-March 2004
- Responsible in handling customer/client calls and attending to client needs, conducting
minimal credit investigation and performing other clerical works.
 Contract Abstractor/Editor
SPI Technologies, Inc.
May 2004-December 2005
- Responsible in searching out and summarizing information in contracts to be used as reference
and editing contracts provided by US-based clients such as T-Mobile, Accruent, Elsevier and
Target Shopping Malls.

Reservation Sales and Service Representative

Teletech Customer Care Management
December 2005-January 2007
- Responsible in handling client queries, selling and upselling of United Airlines products and
services, both domestic and international reservations, and providing customer problem
resolution.

Customer Service Representative

Sykes Asia
February 2007 – May 2007
- Responsible in handling calls regarding inquiries on life insurance policies with Prudential
Financial, selling and upselling of the company’s products and features.

English Communication Specialist

Education E-Lamp Inc.
October 2007 – April 2009
- Responsible in conducting English tutorial via phone, internet access or other media. Extensive
knowledge in textbook making and development of effective teaching materials.

Customer Service Representative/Peer Trainer-Facilitator

Aegis Peoplesupport
May 2009 – Present
- Responsible in handling calls and e-mails regarding inquiries on Octopustravel.com’s and
ebookers.com’s consumer products, selling and upselling of the company’s products and
features and performing special tasks such as operations in-tray sorting, complaint,
renovations report and bookouts handling.

Content Moderator
Taskus Inc.
August 2013 – June 2014
- Responsible in spot checking images, text and other content sent out by the client,
proofreading, editing and monitoring the overall quality of the content to be delivered back to
the client.

Learning and Development Trainer

Taskus Inc.
June 2014 – June 2016
- Knowledge in instructional design, responsible in conducting language, leadership and
product-specific training for various campaigns, client management, creation and branding of
materials, and providing input for process improvement. conduct of training needs analysis

Learning and Development Supervisor

Taskus Inc.
June 2016 – present
- Management of trainee schedules and setting of trainers’ developmental plans, client
management, project implementation and measurement of training effectivity in a 30.60.90
basis, resource and cost management

Awards Dean’s Lister, 1995-1996

Achievements 1st place, Historical Quiz Bee DLSU-D 1996
2nd runner up, Rizal Youth Congress Quiz Bee, Baguio City 1996
 2nd place, DLSU System Brainstorm Cup 1999

Extracurricular Contributor, Heraldo Filipino, 1996-99

Activities Circulations Manager, The Paper, 1997-99
Member, Brainstorm Cup team B, 1998-99
Circulations Manager, The Mango, 1992-95
Member, Imus Institute Pitch Choir, 1992-95

Researches/ The Employment Effect of the Cavite Economic Zone on the

Papers Written Province of Cavite from 1994-1998, September 1999
Reinventing Filipino Education Towards the Third Wave
March 1999

Seminars
Attended Contact Centre Leadership 101, CCAP, April 2016, Makati City
Revised Coaching Strategies, Aegis People Support Center
Trainer Certification Program, Aegis People Support Center
Peer Training Program, Aegis People Support Center
Prudential Financial Policy Handling Skills, Makati City
United Airlines Reservation, Sales and Service Training, Pasay City
Termination, Discipline and Grievance Handling Skills
September 2002, UP School of Labor and Industrial Relations
ISO 9001:2000 Internal Quality Audit, September 2002, Makati City
Leadership Training Seminar, April 2002, Development Academy of the Philippines
Tagaytay City
Career Agency Training on AIG Selling System and Product Orientation, December 2001
Diplomatic & Protocular Exercises, March 1999, World Health Organization, Manila
Seminar on Reinventing Filipino Education Towards the Third Wave, March 1999
Seminar on International Human Rights, February 1999, DLSU_Dasmarinas
Model United Nations Assembly, February 1997, Manila Hotel
Rizal Youth Congress, December 1996, Teacher’s Camp, Baguio City
Leadership Training Seminar, September 1996, UP Los Banos

Skills Knowledgeable in Philippine labor laws and statutes

Internal Quality Auditor, knowledgeable in ISO 9001:2000
Computer Literate (MS Office)
Knowledge in Textbook and Training Course Development
Proficient in technical writing
Good Communication Skills
Extensive Knowledge of the AS400 and other GTA tools
Peer Trainer and Training Facilitator

Personal Birth date: September 2, 1979

Data Citizenship: Filipino
Civil Status: Married
Languages Spoken: Filipino, English

References Available Upon Request