Lorna D.

Rivera

Mobile no.: 050-1786540

e-mail : rivera.lorna@yahoo.com
Objective:

To be able to utilize my knowledge effective according to my professional experiences, skills,

interpersonal, lingual intelligence and diversified exposures which I can use to my chosen
career towards its achievement in congruence to the company’s vision and mission through
continues learning development.

Professional Experiences:

SALES PROMOTER
October 2007 to Present
EAST ASIA TRADING EST. | BAHMAN GROUP OF COMPANIES
DUBAI, UAE
Job description:
Handling Tefal, Moulinex, KRUPS and Rowenta brands. Assigned in different outlets
such as all branches of Carrefour from Dubai to Ajman, Dubai Mall, Spinneys Mercato,
Hyperpanda, Sharaf DG, E-max, Debenhams, Geant Ibn Batuta Mall, Lulu
Hypermarket and Ansar Mall and responsible for delivering an outstanding customer
service to all customers and using appropriate sales techniques and product
knowledge to reach the sales targets in addition to stock replenishment, handling
new launches, promotion of products and visual merchandising.

Main Responsibilities

• Sales Focus
 Achieve the sales target and focus on increasing sales by using
advanced sales techniques
 Focus on selling and up selling
 Demonstrate a solid knowledge of brands and products
 Monitor sales activities and generate a daily , weekly and monthly
sales report
• Customer Focus
 Build and maintain customer relationships in order to build strong
loyalty and trust
 Address customers queries regarding the products, availability,
usages and services
 Creates goodwill for the products by preparing displays and
demonstrate usage and benefits of various brands and ranges
  Handle new launching products, promotions and visual
merchandising
 Advise customers on product ranges which is best and more suitable
for them
 Communicate with customers assess their needs, provide assistance
in satisfying their needs and meeting or surpassing the customers
satisfaction and expectations
 Establish and maintain interpersonal relationships with store and
customers

• Stock Replenishment and other

 Report stock shortage using the stock order form provided by the
company
 Ensure stock replenishment at all times
 Ensure stock receipt as per company rule
 Follow all the company rules and procedure thru ordering, and other
liabilities
 And maintain the cleanliness of the designated area at all times

SECRETARY | RECEPTIONIST | SALES and CUSTOMER SERVICE

October 2003 to October 2007
ADVANCE HAIR FIXING CENTER
DUBAI, UAE
Job description:

• Responsible for all incoming calls inquiries and admitting clients for
consultation.
• Filing and up keeping of client and company records.
• Responsible in preparing documents for the suppliers especially outside the
country.
• Responsible in receiving and invoicing the delivery products.
• Knowledge in Personal Care brands such as Revlon, Max Factor, Wella,
L'oreal
• Prepare the staff roster including Manager Appointments.
• Handling monetary aspects such as sales and credit administration.

EXECUTIVE SECRETARY TO THE CEO

August 2003 to October 2003
TRUST RECOVERY ESTATE
DUBAI, UAE

Job Description:
• Responsible for all the documentary aspects ask by the CEO to prepare for
submission.
• Handling and preparing the letters | documents needs to answer from the
clients especially for follow ups.
 • Take down notes and minutes of meeting of the CEO
• Arrange daily schedule of the CEO for the following meetings

 ACADEMIC QUALIFICATION
Bachelor in Science in Foreign Services
Lyceum University of the Philippines, Manila
School Year 1987

OTHER SKILLS AND QUALIFICATIONS

• Proficient with Microsoft Office | Excel | Power Point | Internet

• Fluent in both oral and written English Language
• Understand and speak Basic Arabic Language