Summer Training Swapnil

THOMAS COOK INDIA LTD.
EXECUTIVE SUMMARY
Executive Summary
.
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My Internship is an integral part of the Travel Insurance Sector. The Organization that I choose
for my internship project is Thomas Cook India Ltd. This Six week period of my internship in
such a huge Organization gave me a real time exposure to know about the organizational
process.
The project title of my training was “STUDY THE MARKET OF COUNSELLORS FOR
TRAVEL INSURANCE”. The project helped me to understand about the products and plans of
the company particularly the product TATA AIG Student Guard Plus Plan and how to promote
the company’s Plans to the Counsellors or better say Overseas Education Consultants. Through
my learning I came to know that the market of Counsellors depends on those students who travel
abroad for overseas education and the role of Counsellors is to provide right guidance and
assistance to these students in their education, learning and travelling abroad so that they can get
good foreign universities. After selection these students travel abroad for their higher education
and they need Student Insurance because of two reasons, first for getting VISA and secondly, it
is also one of the requirement of the Foreign Universities which makes the foreign students
eligible to study there. The Company provides the above mentioned plan for Student Insurance
and that’s why the company need to do tie-up with these Counsellors so as to grab maximum of
the outgoing students and generate revenues for their company by issuing these students their
plan/student travel policy.
The Study also helped me to know about company’s various market competitors through the
market research and how is Thomas Cook India Ltd. different and better from it in their Plans
and business strategies. Through the internship my negotiation skills also increased and also
came to know that to tackle any Counsellor is not so easy and that to Indian Counsellors as they
are very much aware of many things.
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OBJECTIVES OF THE
STUDY
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Objectives of the Study –

➢ To Study the market of Counsellors for Travel Insurance of students going for Overseas
Education
➢ To find the competitors of TCIL operating in Student Insurance and their Products/Plans
➢ To find out the Counsellors interested in dealing with Thomas Cook India Ltd. by
taking up their Product (TATA AIG Student Guard Plus Plan)
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Introduction to the
topic
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Introduction to the topic

➢ Study the Market of Counsellors for Travel Insurance -
Here Counsellors are the Overseas Education Consultants who do proper counselling of
students and give right guidance and learning to the students who want to study abroad. Thus the
market of the Counsellors is because of these students and when these students travel abroad for
Overseas Education they need VISA and for getting VISA, Travel Insurance or better say
Student Insurance is must and also many of the foreign universities/colleges demand Student
Insurance as one of its requirements and for this reason also Student Insurance becomes vital for
these students. Travel Insurance is must for students going for overseas education in European
Countries. Now the question arises “Why we are interested in these Overseas Education
Consultants?” The answer to the question is that the Company – Thomas Cook Insurance
Services (India) Ltd. is also having its business from Travel Insurance including Travel
Insurance of students going abroad for study, apart from Life Insurance and General Insurance
such as Home Insurance, Car Insurance, etc. and as the market of Counsellors is from students
going abroad for study for whom Student Insurance is must, thus there is a need to tap these
students for generating revenues for the company by issuing Student Insurance (TATA AIG
Student Guard Plus )Policy to them. Thus by tapping these Overseas Education Consultants we
can tap the potential, these potential students for the company and that’s the reason the company
is interested in these counsellors. The Company don’t make the Counsellors their agents but
make them the “COLLECTION REPRESENTATIVES” for their Organization by doing tie
up with these Overseas Education Consultants that only do collection from these students by
giving company’s insurance plan to the students and collected money is given by the Counsellor
to the Company and the company after getting money give suitable Pay Outs/Commissions to
the Counsellor which would have fixed earlier while doing tie-up via agreement.
NOTE -
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1) The Commission is between 25 to 33% and for higher Pay Outs, the person in higher
management is contacted and concerned.
2) The Commission is given depending on the business of the Counsellors.
3) Thomas Cook India Ltd. has tie up with TATA AIG General Insurance Company
Limited. and thus through Thomas Cook Insurance Services (India) Ltd. it sells TATA
AIG Product- TATA AIG Student Guard Plus
Why Students go abroad?
Study abroad can be an enriching and eye-opening adventure, where learning extends to the
world beyond the classroom walls. There is no substitute for living and studying in a foreign
country if you want to gain in-depth knowledge of another culture's customs, people, and
language. In addition, you will find that living and studying or working in another country can
develop important transnational competencies that can be of interest to future employers.
Personal Growth
Students who return from a study abroad program often see it as an experience which matured
them personally and intellectually. They praise being exposed to new ways of thinking and
living, which encourages growth and independence. For many students, going abroad to study is
the first time they have really been away from 'home,' from familiar surroundings of the INDIA,
as well as from friends and family. This is seldom an easy experience, but it is universally
praised as worthwhile, often even life-transforming. After immersing themselves in a new
culture, mastering the challenges of learning in a new and different academic environment, and
experiencing the many highs and laws of being a 'foreigner,' students typically return home with
increased self-confidence and justifiable pride in what they have achieved.
New Perspective on World Affairs
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Study abroad can broaden your intellectual horizons and deepen your knowledge and
understanding of international, political, and economic issues. It is almost certain that you will
return from your sojourn abroad with a more informed and accurate perspective on world affairs.
You will also have first-hand knowledge of how another culture approaches the tasks and
challenges of everyday life, a sense of how 'global' the international culture has become, and an
appreciation of the importance of international cooperation.
You will probably also gain a broader understanding of, and appreciation for the India, its way of
life, and its role in international affairs. Through your professors, the other students in your
program, and people you meet, you'll learn how others view the United States and its world role.
If you live in a country where English is not the native language, or is spoken only by some, you
will learn the practical importance of learning another language and using it.
Career Enhancement
But study abroad does more than promote academic enrichment and personal growth. It also can
enhance your employment prospects, especially in the fields of business, international affairs,
and government service. Employers increasingly seek graduates who have studied abroad. They
know that students who have successfully completed a study abroad program are likely to
possess international knowledge and often second-language skills. Such students are also likely
to have other transnational competencies that graduate and professional schools and employers
value just as highly: cross-cultural communication skills, analytical skills, an understanding of
and familiarity with local customs and cultural contexts, flexibility, resilience, and the ability to
adapt to new circumstances and deal constructively with differences.
There are a host of valid reasons of students wanting to experience foreign study.
For getting good Foreign Universities/Colleges proper guidance and learning is required. And for
this good Counsellor or Overseas Education Consultant is needed to help and guide the Students.
Thus proper Counselling of student is required which is done by the Counsellors.
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Role of Counsellor is to do Counselling and give proper guidance and information services
"Information, guidance and counselling services" refers to services intended to assist individuals,
of any age and at any point throughout their lives, to make educational, training and occupational
choices and to manage their careers.
“Guidance and Counselling” includes a wide range of activities:
1) Activities within schools to help students clarify career goals and understand the world of
work
2) Personal or group-based assistance with decisions about initial courses of study, courses
of vocational training, further education and training
Benefits of counselling
The aims of Guidance and Counselling can be summarized as follows:
 “Guidance helps to build confidence and to empower individuals as well as making

people aware of new career possibilities, including civic, leisure, learning and work
opportunities and promotes the balance of life and work
 It promotes employability and adaptability by assisting people to make career decisions

both on entering the labour market and on moving within it
Importance of guidance and counselling within education system
 Career education has an important role to play within education in laying the foundations
for lifelong career development
 Guidance and Counselling are particularly important in post compulsory education. Here,
wider curriculum choice results in more diverse and complex routes into later stages of
education, into employment, or into both
This can help to:
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➢ reduce dropouts from and back-tracking within education systems, and thus improve
internal flows
➢ improve flows between different levels of education, thus raising national levels of
educational attainment
➢ improve transitions from education to the labour market
These outcomes help to make better use of educational resources, and to increase both
individual and social returns to investments in education.
If you are an Indian student going abroad for your studies(USA / UK / Australia / New Zealand
/ Russia / Singapore / Japan), you must know the importance of health insurance. Student
Medical Insurance is mandatory for all the universities worldwide, especially when you are an
international student.
But the question is, whether you should buy it from your home country, or from the university
itself? All universities, in association with local Insurer, offer Campus Medical Plan for their
students (domestic / foreign). However, they also waive it if the international student could get
any other insurance policy meeting its requirements.
Should one buy Student Insurance from India itself?
Actually, it does make sense when you buy insurance from India for a simple fact that it is far
cheaper and you save precious Forex. Buying insurance in Indian rupees costs you
approximately 1/5th of buying in Foreign Currencies. You can choose an insurance policy that is
university complaint and thus get the same or better benefits at a much lower price.
Moreover, most universities offer just the medical cover. But as you are staying in a completely
different country all alone, it is wise to get covered for other non-medical risks also. These may
include personal liability, luggage damage, passport loss, bail bond, Study interruption,
Repatriation of remains, Sponsor protection etc.
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Here are a certain things you need to keep in mind while buying your Student Health Insurance
from India:
Ensure it is University Compliant.
Your University would give you a waiver only if the insurance policy is compliant with the
university’s requirements. So be sure that all your insurance needs are compiled with. You may
pick your choice Tata-AIG Student Guard or ICICI Lombard / Bajaj Allianz Insurance plans .
They are University Compliant insurance policies for over 500 universities worldwide.
Protect yourself against non medical risks from TATA AIG Student Guard Plus
As mentioned before, most universities may require only medical coverage. But you should get
covered for other non-medical risks also, as even if they are not mandatory, they are extremely
important.
Check various plans offered by TATA AIG Student Guars Plus -coverage against personal
liability, luggage damage, passport loss, bail bond, Study interruption, Repatriation of remains,
Sponsor protection and much more.
Always check out the third party tie-ups
You do not want to be stuck in a claim. To ensue a smooth claim in future, always check the
Third Party Administrator tie up of the company you are buying insurance from. Check the
hospital network of the area/ country you are going for studies.
What are the average costs of medical treatment abroad?
Please refer to the table for average costs of medical treatment abroad in the U.S. vs India
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O
verseas Travel Insurance for Students
Today foreign education is no longer the privilege of just elite people. With low interest rates on
student loans, going abroad for higher studies has become quite manageable. Lacks of Indian
students are now opting to study in US, UK, Australia and Germany to pursue higher education
since a degree obtained from universities of these countries holds greater value and assures a
promising career ahead. However, if you are a starter you have to make sure that you are well
prepared for your new temporary home. Buying a proper student mediclaim insurance is a
priority that demands proper attention.
Student medical insurance is a mandatory requirement at most foreign universities . Some
universities do provide students with an insurance plan. However, it is recommended that you
get a mediclaim health insurance from your home country and apply for an insurance waiver
simply because insurance from the home country is relatively cheaper and provides the same
coverage (and sometimes more) at a lower cost. The availability of dozens of insurance providers
may baffle you. Nonetheless, you have to be vigilant when it comes to choosing the right student
mediclaim health insurance policy.
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TATA AIG Student Gurad Plus offers Student Medical Insurance that covers medical and
non-medical benefits . Buying in India means that you pay premiums in rupees and get benefits
in dollars! Our plan offers flexibility in extending the policy term to two years. Besides covering
hospitalization expenses, we also cover medical evacuation, repatriation, bail bond, trip
cancellation, interruption and delay, emergency medical treatment or evacuation, etc.
Company Profile
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Company Profile ( THOMAS COOK INDIA LTD.)

Thomas Cook India Ltd. is the largest Travel and Financial Services Company in the country
offering a broad spectrum of travel-related services that include Foreign Exchange, Corporate
Travel, Leisure Travel, and Insurance.
Thomas Cook (India) Ltd. is the largest integrated Travel and Travel related Financial Services
Company in the country offering a broad spectrum of services that include Foreign Exchange,
Corporate Travel, Leisure Travel, and Insurance. The Company launched its Indian operations in
1881 and is celebrating its 127 years of world-class service in India. Thomas Cook (India)
operates in the following areas of business, namely:
• Leisure Travel
• Corporate Travel Management
• MICE
• Foreign Exchange
• SWIFT Network
• Travel Insurance
• Credit Cards
• Pre-Paid Cards
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• Life Insurance and E-Business
Post March 31st 2008, Thomas Cook (India) Limited (TCIL) is a part of Thomas Cook Group
plc UK (TCG). On March 7th 2008, TCG announced its decision to acquire TCIL from Dubai
Investment Group. Thomas Cook Group plc is one of the largest travel groups in the world with
a market capitalization of approximately US$6 Billion.
In June 2006, Thomas Cook (India) acquired LKP Forex Limited and Travel Corporation (India)
Pvt. Ltd. (TCI).
TCIL presently operates in over 72 cities across over 180 locations. The company has overseas
operations in Sri Lanka which is a branch of TCIL and Mauritius which is a subsidiary of
Thomas Cook (India). The Company employs over 2,200 resources and is listed on both the
Bombay Stock Exchange as well as the National Stock Exchange.
Thomas Cook (India), over the years has received several prestigious awards such as the Golden
Peacock Award for excellence in Corporate Governance and the Pacific Asia Travel Association
(PATA) Golden Award for Best Travel. Recently, the Company won the Best Tour Operator at
the CNBC Awaaz Travel Awards 2008 and was also accredited the P1 rating which is the
highest financial rating given by Crisil.
Thomas Cook Group plc was formed on 19 June 2007 by the merger of Thomas Cook AG and
MyTravel Group plc. The new company is one of the world’s leading leisure travel groups with
sales of around £ 9 billion (€ billion), 19 million customers, 30,000 employees, a fleet of 97
aircraft, a network of over 3,000 owned or franchised travel stores and a number of hotels and
resort properties. It has operations in four regions: UK & Ireland; Continental Europe (Germany,
Austria, Belgium, France, the Netherlands, Poland, Hungary, Slovenia and Slovakia); Northern
Europe (Sweden, Norway, Denmark, Finland) and North America (Canada and USA); and
German airlines operating under the Condor brand.
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BUSINESS OVERVIEW
The Company was incorporated on October 21, 1978 under the Act. It is one of the largest travel
and travel related financial services company in India, offering a wide spectrum of travel-related
services that include Foreign Exchange, Travel management, Leisure Travel, and Travel
Insurance. It operates through the following divisions:
• Foreign Exchange and Financial Services – Authorized dealers in foreign exchange

focused on providing travel related foreign exchange & payment solutions. Our Company
also offers credit cards and financial services relating to travel insurance.
• Travel & Related Services – Services include consumer leisure travel retailing (such as
retailing of package tours), travel management services (such as air, hotel reservations
and land arrangements), leisure inbound service (services for customers of third party
tour-operators at their arrival) and general sales agency business.
Competitive Strengths
➢ Integrated provider of travel & forex related services

➢ Leadership & highly differentiated presence in forex market
➢ Established institutional customer base
➢ Strong domestic retail presence & growing overseas presence
➢ Strong brand equity.
➢ Highly qualified and motivated employee base and proven management team
➢ High integrity and transparency levels
➢ Customer focus
➢ Strong information technology infrastructure set-up.
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➢ Strategic Alliances / Tie Ups.
OUR OPERATIONS:
A. FOREIGN EXCHANGE & FINANCIAL SERVICES

FOREIGN EXCHANGE
The Company is one of the India’s largest foreign exchange dealers in both wholesale and retail
segments of the market. It is one of the few non-banking institutions to have been granted an
Authorized Dealers license to deal in foreign exchange by the Reserve Bank of India. As
Authorized Dealers in foreign exchange we provide foreign exchange and payment solutions for
leisure and business travelers, students going abroad for higher studies, people traveling for
employment, medical treatment, emigration etc. The merger of LKP Forex with our Company
gives us an opportunity to grow our business with expanded product portfolio through enhanced
network. This will further consolidate our position in the foreign exchange market.
Forex Business Model

The Company has been granted an authorized dealers’ license (category II) by RBI to deal in
foreign exchange through its designated branches. Under this license, we have been, inter-alia,
granted permission to undertake the following activities:
1. Retail purchases of foreign currencies and travelers cheques.
2. Bulk purchases/sales of foreign currencies from/to authorized dealers, money changers and
franchisees.
3. Release / remittance of foreign exchange for the following activities:
a) Private Visits
b) Remittance by tour operators/travel agents to overseas agents/principals/hotels
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c) Business Travel (including for Central and State Government officials)

d) Fee for participation in global conferences and specialized training
e) Payment of crew wages
f) Film Shooting
g) Medical Treatment abroad
h) Overseas Education
i) Remittance under educational tie up arrangements with universities abroad
j) Maintenance of close relatives abroad
k) Stall rentals and participation fees in connection with participation in overseas
exhibitions / fairs
4. Import and export of foreign currency and export of encashed Traveler’s Cheques
5. Maintenance of foreign currency accounts with banks abroad and undertaking forex cover
operations in India and abroad.
The activities permitted by RBI are carried out only at the specific locations permitted by RBI.
As an Authorized Dealer, we are a member of the Foreign Exchange Dealers Association of
India.
Our Forex business can be classified into two segments – Retail and Bulk (Wholesale)
business.
Products and Services

As an Authorized Dealer, our services includes wholesale and retail purchase and sale of
currency notes, Purchase and Sale of Traveler Cheques (“TC”), pre paid international cards,
inbound and outbound remittances and Money Transfers (“MT”). Some of our products and
services are:
• Purchase and Sale of currency notes in 26 destination currencies
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• Purchase and Sale of foreign currency denominated travelers cheques

• Thomas Cook Global Money Card and Citibank World Money Card as prepaid cards,
which is a convenient way to carry money overseas
• Foreign Currency Drafts
• Wire transfer of Funds
• Remittance of money into India through MoneyGram
• Cash Advances against International Credit Card
Network
Company’s strong network enables us to attract large wholesale clients such as public and
private sector banks, FFMC’s and RMC’s to use our services. It have a strong network of
approximately 160 offices in 55 cities and 100 RMCs & Hotel Franchisee.
The Company has foreign exchange counters at the international airports of Mumbai, New Delhi,
Kolkata, Chennai, Cochin and Trivandrum which are open 24 hours and 365 days a year to cater
to the needs of the international travelers. The Company also has a round-the clock Foreign
Exchange counter at the New Delhi Railway Station.
FINANCIAL SERVICES
1. Travel Insurance
Insurance business of being carried out through our 100% subsidiary - Thomas Cook Insurance
Services (I) Ltd. (“TCISL”). TCISL is a corporate agent of Tata AIG General Insurance
Company Limited.
TCISL entered insurance distribution in 2001 and offers the following products and services:
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1. “Travel Care” (Overseas Travel Insurance) - Travel Care offers security for travelers
which covers travel insurance, hospitalization, loss of documents, Repatriation of
Remains, emergency Cash Advance or any other crises which requires assistance.
2. “Family Care” - An Overseas travel Insurance cover for entire family of 4-5 persons with
single overall sum insured.
3. “Scholar Care” (Overseas Student Insurance) – A customized product for all students
studying abroad which ensures timely assistance in case of unexpected surprises in a
foreign land.
4. Corporate Care (Overseas Corporate Travel Insurance) - For Companies where

employees travel abroad frequently on work, we have customized group policies. All
foreign trips undertaken by employees in a year are covered under a single policy.
TCISL provides all insurance products at all our outlets, leveraging on ability to cross sell
insurance products to our Travel and Forex customers.
2. Thomas Cook Credit Card

The Company offers Thomas Cook credit card in association with ICICI Bank Limited. The
Company and ICICI Bank are marketing and issuing a co-branded credit card to the customers
for using the same at various Master Card retail merchant establishments for availing benefits
attached to the said card. The card has been devised as part of loyalty program for the products
of the company with benefits attached to spend through the card at Thomas Cook outlets.
Salient Features:
Thomas Cook Titanium MasterCard features in brief:
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• The card has been specially designed for frequent travelers.

• Attractive 6 reward points for each spend of Rs.100 on the card on Thomas Cook
products
– Free Delivery of Foreign Exchange within city limits
• Rs. 5,000 discount on any Thomas Cook GIT product
• 1 Free Air ticket to a domestic destination on the issuance of new card
• Complimentary travel inconvenience insurance policy
• Access to MasterCard travel lounges at Airports across the world
• Redemption of reward points for Thomas Cook holiday packages, hotel stays, air tickets,
airline upgrades, etc
• Conversion of Thomas Cook reward points to frequent flyer miles - convert the reward
points earned on card
• To frequent flyer miles on select domestic airlines.
• Positioned as a comprehensive travel card
• Assured gifts for the joining fees – free air ticket / discount voucher
• Higher reward points for card swipes at Our Company’s outlets
• Redemption of reward points against Thomas Cook products encouraged
•
B. TRAVEL & RELATED SERVICES
The Company offers a wide range of travel and related services directly as well as through our
subsidiaries which include:
1. Corporate travel management
2. Leisure Travel inbound
3. Leisure Travel outbound
4. Domestic Travel
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1. Corporate Travel Management:

Corporate travel management forms a dominant share of overall travel business of the Company.
It manages the travel budgets of several large national and multinational companies. Company’s
large scale of operations enables us to effectively manage travel budgets of several Multi
National Companies, blue-chip companies and multinational banks to their advantage. The
Company is providing integrated travel management/ advisory services to more than 300 Clients.
The Company provides the customers a complete basket of products for all their travel needs:
• Air Reservations
• Hotel Reservations
• Land arrangements which includes sight seeing, car rental, transfers etc.
• Passport/Visa Service
• Conference/Incentive tour arrangements
• Foreign Exchange
• Insurance
Company’s branches specialize in offering tailor-made Travel Policies for each corporate,
thereby bringing savings on spend.
Based on requirements and volumes of business, corporate are serviced either by having a
dedicated relationship team visits client’s office regularly or having a dedicated & expert travel
consultant with Centralized Reservation
System located at the client’s site as an ‘implant’.
2. Leisure Travel Inbound

Inbound Tourist refers to tourists/ travelers coming to India.
Inbound tour operators promote India as a tourist destination. We organize tours for foreign
tourist visiting India.
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It organize Individual tours, group tours and Conferences. Various services offered in inbound
business are accommodation, ticketing, roundtrip, excursion, land arrangements, airport transfer
etc. These services are procured from providers of these services like hotels, airlines,
transporters, guides etc. within India. Customers are typically individuals and are sourced by
overseas principals, tour operators or travel agents. TCI, one of the subsidiaries is among the
leaders in inbound tourism and works closely with tour operators worldwide.
TCI has a widely distributed network of travel agents and tour operators worldwide. It has
around 20 offices in India and a total of 11 offices in USA, Canada, UK, France, Germany,
Spain, China, Korea, Japan and Australia.
It also act as a ground handling agent domestically for Charter flights coming from international
destinations.
Company also offer customized individual holidays, group escorted holidays, MICE (Meeting,
Incentive, Conference and Exhibition) arrangements and emergency medical assistance.
Inbound travelers handled by our Company are primarily from Europe and USA. Our company
enters into business arrangements with the foreign tour operators for servicing their customers
when they arrive in India.
3. Leisure Travel Outbound

Outbound tourist refers to Indian Nationals traveling out of India.
The Company offers outbound tour packages across approximately 50 Countries. Outbound
packages include various services like air tickets, visa, travel insurance, airport transfer, hotel
accommodation, sight seeing, etc.
Outbound is further classified into following categories:
1. Group Escorted Holidays: These are ready made packages where a group of travelers is
escorted by a Tour Manager.
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2. Customized Individual Holidays: Tailor made packages based on individual requirements

3. MICE: Dealers/Employees are sent on tour by Corporates.
4. Sales agency amongst others for Star Cruise, Rail Europe, Globus, Cosmos Tours,
Greyhound, Amtrak, Rocky Mountaineer Vacations, Japan Rail and Costa Cruises
4. Domestic Travel
Domestic Travel refers to Indian Nationals (Tourists, Business Travelers, Students, Leisure
travelers) traveling within India. Various services offered are accommodation, ticketing,
roundtrip, excursions, land arrangements, airport transfer, etc. These services are procured from
service providers like hotels, airlines, transporters, guides, etc.
TCI, one of our subsidiaries specializes in special interest and incentive tours, conferences and
air charter / cruise ship ground operations. It operates its own Taj Mahal Tour and Delhi City
Tour and is a General Sales Agent (“GSA”) for the Palace on Wheels and the Deccan Odyssey.
We are active members of various industry and professional organizations.
Business Strategy
• Company’s strategic objective is to continue to build on our position as one of the leading
integrated provider of forex and travel & related services by leveraging on our existing
network which will also enable us to cross sell our products.
• Leverage expanded network for expanded portfolio
• Utilise overseas network for newer travel destination
• Build customer loyalty through focused approach
• Brand Building
Material Agreement
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Thomas Cook Insurance Services (India) Limited (TCISL)
Agency Agreement
India Alive Tours Limited (currently TCISL) has entered into an Agency Agreement dated
February 21, 2008 (“Agreement”) with Tata – AIG General Insurance Company Limited (“Tata
AIG”), whereby TCISL is appointed as Corporate Agent of Tata AIG’s to procure General
Insurance business on its behalf. The said Agreement is for an initial period of 3 years, subject to
further renewal. The said Agreement has been further renewed till February 20, 2011.
Agreement with Tata AIG General Insurance Company Limited

TCISL has entered into an Agreement dated June 4, 2008 (“Agreement”) with Tata AIG General
Insurance Company Limited (“Tata AIG”), whereby TCISL is providing support services in
terms of sale of Insurance Policies of Tata AIG. The said Agreement is valid for a period of 1
year commencing from April 2008 till March 2009.
Agreement with Hutchison Max Paging Private Limited

TCISL has entered into an agreement on October 22, 2007 (“Agreement”) with Hutchison Max
Paging Private Limited (“HMPPL”) whereby HMPPL appointed Thomas Cook to operate as
distributor for the Home Calling Cards/ Products. The said agreement shall be valid for a term of
one year effective from November 1, 2007 and thereafter will be renewed automatically on an
annual basis.
Collection Representative Agreement

TCISL has entered into Collection Representative Agreements with various persons/firms as
Collection Representative in different locations for the sole purpose of acting as collection
representative with the objective of facilitating receipt of amounts receivable from its various
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customers. Generally these Agreements are initially executed for a period of one (1) year with a
further renewal of two (2) years.
COMPANY’s SUBSIDIARIES
The Company has the following subsidiaries:
Indian Subsidiaries:
I. Travel Corporation (India) Limited
II. Thomas Cook Insurance Services (India) Limited
III. Indian Horizon Travel & Tours Limited
IV. Thomas Cook Tours Limited
Foreign Subsidiaries:
Direct Subsidiaries:
Company’s directly held foreign subsidiaries include:
V. Thomas Cook (Mauritius) Holding Company Limited
Indirect Subsidiaries:
Company’s indirectly held foreign subsidiaries include:
VI. Thomas Cook (Mauritius) Operations Company Limited
VII. Thomas Cook (Mauritius) Holidays Limited
VIII. Thomas Cook (Mauritius) Travel Limited
IX. Thomas Cook Lanka Holdings (Private) Limited
X. Airline Services Lanka Private Limited
The Subsidiaries of our Company can be explained with help of the flow chart given below:
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THOMAS COOK INDIA

LTD.
Thomas Cook Insurance Services (India) Limited (“TCISL”)
TCISL was incorporated under the Companies Act, 1956 in the name of India Alive Tours
Private Limited in the year 1989, under the Certificate of Incorporation number 11-54760 of
1989 dated December 26, 1989. On November 25, 1992 the word “Private” was deleted from the
name of TCISL thereby making TCISL a Public Company. TCISL was registered as a Public
Company simpliciter on July 06, 2001. TCISL vide a special resolution passed on February 25,
2002 altered the provisions of its Memorandum of Association with respect to its objects. The
same has been filed with the RoC on March 22, 2002. TCISL has obtained a Certificate of
Registration of Special Resolution passed for alteration of objects on April 05, 2002. Further a
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Fresh Certificate of Registration consequent to change of name was obtained by TCISL on May
07, 2002 for change of name from India Alive Tours Limited to Thomas Cook Insurance
Services (India) Limited. TCISL is registered as a corporate agent of Tata AIG General
Insurance Company Limited with Insurance Regulatory and Development Authority of India.
The main objects of TCISL are inter-alia to carry on the trades or business of general insurence
and agents in respect of all clases of isurance including marine, fire, life, accident, burglary,
workman compensation, indemnity and motor.
Other Details
The equity shares of TCISL are not listed on any stock exchange and it has not made any public
or rights issue in the preceding three (3) years. TCISL is not a sick company under the meaning
of SICA and it is not referred for winding up. The details of the profit or loss figures for the
immediately preceding three years are given in the table above.
There are no outstanding litigations against TCISL. There are no defaults in meeting any
statutory/bank/institutional dues. No proceedings have been initiated for economic offences
against TCISL.
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AWARDS
Thomas Cook (India), over the years has received several prestigious awards such as the Golden
Peacock Award for excellence in Corporate Governance and the Pacific Asia Travel Association
(PATA) Golden Award for Best Travel. Recently, the Company also won the Best MICE
Operator Award and was also accredited the P1 rating which is the highest financial rating given
by Crisil.
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Recently, Thomas Cook has been Awarded the 'Best Tour Operator' by CNBC Awaaz
Travel Awards for the Second time in a row and the 'Best Forex Company in India' by
CNBC Awaaz Travel Awards
Apart from this Thomas Cook has won the following awards:
• Best Travel Agency Award 2004 given by TTG Asia - Part of Pacific Asia Travel
Association (PATA) for the 5th year in succession.
• The Golden Peacock Award for Corporate Governance, for the second time
in a row. The Criteria for this award are transparency, excellence in conducting business,
various levels of management, social and environmental responsibility, ethical business
practice and Consistent creation of value for all the stakeholders.
• The National Tourism Award for 2001-2002 & 2002-2003, winning the second rank in
category 1 for the company that achieved the highest foreign exchange earnings from
Ministry of Tourism.
• National Tourism Award - Best MICE Operator 2006-07
• National Tourism Award - 3rd prize Inbound Operator 2006-07
30 | P a g e
• The Association of Business Communications of India (ABCI)

where the company won the first prize for its website - www.thomascook.co.in
• Awarded "The Best Outbound & Inbound Tour Operator of the Year" award at the
Hospitality India Awards 2006 hosted by Hospitality India.
• Recipient of the prestigious Government of India Ministry of Tourism award for

"Excellence in Conference Tourism"
• Best Travel Agency - India for the year 2008 by TTG Asia - Part of
Pacific Asia Travel Association (PATA)
• Best Tour Operator by CNBC Awaaz in 2008
• Best Outbound Tour Operator in the 4th Hospitality India & Explore the world Annual
International Awards - 2008
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(A)Holding Company
TCIM Limited, UK holds 55.87% of Equity Shares of the Company. Thomas Cook UK Limited,
the Holding Company of TCIM Limited, UK owns 21.45% of Equity Shares of the Company.
Thomas Cook UK Limited is a step down subsidiary of Thomas Cook Group pic, the ultimate
holding company.
(B) Other Related Parties with whom the Company had transactions during the year
(i) Fellow Subsidiaries
Thomas Cook AG, Germany Thomas Cook Tour Operations Limited, UK Thomas Cook
Signature Limited, UK Thomas Cook Reisen, Germany Neckermann Reisen, Germany Thomas
Cook Overseas Limited, Egypt
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MANAGEMENT TEAM OF THOMAS COOK INDIA LTD.

Mr. Heinrich Ludger Heuberg
Non-Executive Chairman
Mr. Vinayak Purohit
Executive Director - Finance
Mr. Hoshang S. Billimoria
Non-Executive Independent Director
Mr. Ramesh Savoor
Mr. Krishnan Ramachandran
Mr. Madhavan Menon
Managing Director
Mr. Rakshit Desai
Executive Director - Travel Services
Mr. A.V. Rajwade
Mr. Mahendra Kumar Sharma
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Industry Profile
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Industry Profile
India Travel Insurance is one of the latest introductions that have come about in the Insurance
Sector of India . Before delving deep into Indian Travel Insurance, let us get to the very root of
the topic.
With the advent of a host of liberalization measures taken up by the Government of India in
1991, the insurance sector has expanded radically. The issue of licenses to private companies
is seen as a major cause of such an expansion. It activated healthy competition between the
various players (both public and private) who started emerging with new policies and ideas.
Travel Insurance is a product of such a situation.
Travel and tourism is one of the fastest growing sectors in India. With an improvement in the
standard of living, domestic and international travel for business as well as personal purposes has
become a widespread phenomenon. Coupled with this, both domestic and overseas travel has
become increasingly unpredictable which has risen the need for services that would cater to
traveling requirements in the event of occurrence of any such unprecedented consequences. Such
an assurance is provided by Travel Insurance in India .
Travel Insurance Policies cater to all worries related to traveling. It secures travelers in events
such as:
• Cancellation or interruption of travel plans
• Damage or loss of luggage
• Travel delays
• Illness or accidents
35 | P a g e
Travel Insurance is insurance that is intended to cover medical expenses and financial (such as
money invested in nonrefundable pre-payments) and other losses incurred while traveling, either
within one's own country, or internationally. Temporary travel insurance can usually be arranged
at the time of the booking of a trip to cover exactly the duration of that trip, or a more extensive,
continuous insurance can be purchased from travel insurance companies, travel agents or directly
from travel suppliers such as cruiselines or tour operators. However, travel insurance purchased
from travel suppliers tends to be less inclusive than insurance offered by insurance companies.
Travel insurance often offers coverage for a variety of travelers. Student travel, business travel,
leisure travel, adventure travel, cruise travel, and international travel are all various options that
can be insured.
Major Players dealing in Travel Insurance of Students going for Overseas

Education are the following :
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1) TATA AIG GENERAL INSURANCE COMPANY LIMITED
Tata AIG General Insurance Company Limited (Tata AIG General) is a joint venture company,
formed by the Tata Group and American International Group, Inc. (AIG). Tata AIG General
combines the Tata Group's pre-eminent leadership position in India and AIG's global presence as
the world's leading international insurance and financial services organization. The Tata Group
holds 74 per cent stake in the insurance venture with AIG holding the balance 26 percent. Tata
AIG General Insurance Company, which started its operations in India on January 22, 2001,
provides insurance solutions to individuals and corporates. It offers a complete range of general
insurance products including insurance for automobile, home, personal accident, travel, energy,
marine, property and casualty as well as several specialized financial lines. The Company
believes in offering innovative and relevant insurance solutions in the retail and commercial
space. Each product offering is backed by expertise and an unparalleled claims service. The
Company's products are available through various channels of distribution like agents, brokers,
banks (through banc assurance tie ups) and direct channels like Tele Marketing, Digital
Marketing, worksite etc.
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Our Vision
To be India's most preferred General Insurance Company.
Our Purpose
To create unmatched value for our customers, employees, business partners and shareholders by
delivering remarkable service that is consistent, fair and transparent.
Our Values
Our values represent the core, shared beliefs that guide how we act and work together to achieve
our goals. We share a set of 6 core values: Customer First, People, Passion, Performance,
Integrity and Empathy.
• Customer First: Anticipate their priorities. Exceed their expectations.
• Integrity: We must conduct our business fairly, with honesty and transparency.
Everything we do must stand the test of public scrutiny.
• People: We must work cohesively with our colleagues across the Group and with our
customers and partners around the world, building strong relationships based on
tolerance, understanding and mutual cooperation. Strive to develop diverse talent and
reward excellence.
• Performance: We must constantly strive to achieve the highest possible standards in our
day-to-day work and in the quality of the goods and services we provide.
38 | P a g e
• Passion: We must be excited about what we do. We must have a strong internalized
drive to meet goals. Relentless determination to solve customer problems.
• Respect: We must be caring, show respect, compassion and humanity for our colleagues
and customers around the world, and always work for the benefit of the communities we
serve.
Management Team
1. Gaurav D. Garg (Managing Director & CEO)

2. Kaushal Mishra (Executive Vice President)
3. Kurush Jal Daruwalla (Senior Vice President, Company Secretary And General Counsel)
4. Miranjit Mukherjee (Chief Financial Officer)
5. M Ravichandran (National Head Commercial Lines)
6. Ramesh Ramani (National Head Accident & Health)
7. Bharat Govinda (National Head Personal Lines)
8. Parvathi Singh (National Head Claims)
9. Atri Chakraborty (National Head Operations)
10. Suryanarayanan (National Head Human Resources)
11. Mohit Goel (Head Marketing)
TATA-AIG INSURANCE PRODUCTS
1. Travel Guard
2. Asia Guard
3. Student Guard
4. Individual Personal Accident
5. Accident Guard
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6. Hospital Care
7. Domestic Travel Guard
8. Corporate Insurance
9. Life Insurance
TATA AIG Student Guard Plus – 3 Plans under TATA AIG Student guard plus
Plan A Plan B Ultimate
1) Bajaj Allianz General Insurance Company Limited
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Bajaj Allianz General Insurance Company Limited is a joint venture between Bajaj Finserv
Limited (recently demerged from Bajaj Auto Limited) and Allianz SE. Both enjoy a reputation
of expertise, stability and strength.
Bajaj Allianz General Insurance received the Insurance Regulatory and Development Authority
(IRDA) certificate of Registration on 2nd May, 2001 to conduct General Insurance business
(including Health Insurance business) in India. The Company has an authorized and paid up
capital of Rs 110 crores. Bajaj Finserv Limited holds 74% and the remaining 26% is held by
Allianz, SE.
As on 31st March 2010, Bajaj Allianz General Insurance maintained its premier position in the
industry by achieving growth as well as profitability. The company garnered a premium income
of Rs. 2724 crore. Bajaj Allianz has made a profit before tax of Rs. 180 crore, an increase of
21% over the previous year and has become the only private insurer to cross the Rs.100 crore
mark in profit before tax in the last four years. The profit after tax was Rs. 121 crores, 27%
higher than the previous year, which is one of the highest by any private insurer.
Bajaj Finserv Limited
Bajaj Finserv Limited has been recently demerged from Bajaj Auto Limited which is the largest
manufacturer of two and three-wheelers in India .As a promoter of Bajaj Allianz General
Insurance Company Ltd., Bajaj Finserv Ltd. has the following to offer:
• Vast distribution network through its group companies
• Knowledge of Indian consumers.
• Financial strength and stability to support the insurance business.
• Visit Bajaj Allianz Life Insurance Website www.bajajallianzlife.co.in
Allianz SE. Germany
41 | P a g e
Allianz SE is in the business of General (Property & Casualty) Insurance; Life & Health
Insurance and Asset Management and has been in operation for over 110 years. Allianz is one of
the largest global composite insurers with operations in over 70 countries. Further, the Group
provides Risk Management and Loss Prevention Services. Allianz has insured most of the
world's largest infrastructure projects (including Hongkong Airport and Channel Tunnel between
UK and France), further Allianz insures the majority of the fortune 500 companies, besides being
a large industrial insurer, Allianz has a substantial portfolio in the commercial and personal lines
sector, using a wide variety of innovative distribution channels.
Bajaj Allianz today has a countrywide network connected through the latest technology for quick
communication and response in over 200 towns spread across the length and breadth of the
country. From Surat to Siliguri and Jammu to Thiruvananthapuram, all the offices are
interconnected with the Head Office at Pune.
Vision
• To be the first choice insurer for customers
• To be the preferred employer for staff in the insurance industry.
• To be the number one insurer for creating shareholder value
Mission
As a responsible, customer focused market leader, we will strive to understand the insurance
needs of the consumers and translate it into affordable products that deliver value for money.
Key Executives
1. Shri. Hemant Kaul (Chief Executive Officer )
2. Mr. Kamesh Goyal (Chief Executive Officer of Bajaj Allianz Life Insurance )
3. Mr. Sam Ghosh (Regional Chief Executive Officer of Allianz Middle East )
42 | P a g e
BAJAJ-ALLIANZ INSURANCE PRODUCTS

1. Assist Card Travel Insurance
2. Travel Companion Insurance
3. Travel Elite Insurance
4. Study Companion Insurance
5. Student Elite Insurance
6. Travel Asia Insurance
7. Swades Yatra / Domestic Travel Insurance
8. Corporate Travel Insurance
Bajaj Allianz Student Medical Insurance
Following are the benefits of Bajaj Allianz study companion and student elite insurance:
Bajaj Allianz Study Bajaj Allianz Student Elite

Companion
• Medical expenses,
• Medical expenses, evacuation repatriation
evacuation repatriation • Emer8nal accident
• Emergency dental pain relief • AD&D common carrier
• Tuition fee • Bail Bond insurance
• Personal accident • Tuition fee
• Loss of checked baggage • Loss of checked baggage
• Accident to sponcor • Accident to sponcor
• Family visit • Family visit
• Personal Liability • Personal Liability
43 | P a g e
What is Study Companion plan?

The study companion plan is customized for students travelling abroad for studies. It is designed
to cater to the medical exigencies the student might face while studying there. Based on
premium, sum insured and certain other criteria, there are three options to choose from under this
category - Standard, Silver, Gold.
What is Student Elite plan?

The Student Elite plan is a customized insurance policy for students travelling abroad.
44 | P a g e
1) Reliance General Insurance
Reliance General Insurance is one of India’s leading private general insurance companies with
over 94 customized insurance products catering to the corporate, SME and individual customers.
45 | P a g e
The Company has launched innovative products like India’s first Over-The-Counter health &
home insurance policies. Reliance General Insurance has an extended network of over 200
offices spread across 173 cities in 22 states, a wide distribution channel network, 24x7 customer
service assistance and a full fledged website. It is also India’s first insurance company to be
awarded the ISO 9001:2000 certification across all functions, processes, products and locations
pan-India.
Vision
To be an insurer of World Standards and the most preferred choice for clientele at the domestic
and global level.
Mission
Our Mission is to keep the customer satisfaction as focal point of all our operations, adopt the
best international practices in underwriting, claims and customer service, be the most innovative
in product development, establish presence all over India, ensure sustained value addition to
all stake holders and to uphold Corporate Value & Corporate Governance.
Goals
• Make affordable insurance accessible to all
• Keep customer as focal point for all operations
• Protect policy holders interests
• Adopt best international practices in claims, underwriting and policy servicing
• Be the most innovative in product development
• Establish Pan India presence
Our Brand Philosophy - Protecting what you value
46 | P a g e
You work a lifetime to realize your dreams, from building a dream home to driving your dream
car, taking an international vacation or even safeguarding the health of your family, there are
many things, seen or unseen that might hold dear to you. At Reliance General Insurance, we
understand your dreams and realize the need to protect it.
We endeavour to protect all that you value. Our adherence to the best international practices in
the insurance industry allows us to provide you world class service. Our extensive
range of insurance products is specially designed to protect you at ever step, so that you
can focus on achieving your dreams.
Sometimes we find inspiration within.
Sometimes we look for inspiration around us.
Board of Directors
1. K. A. Somasekharan(Executive Director & CEO)
2. Mr. Soumen Ghosh (Associate Chartered Accountant)
RELIANCE INSURANCE PRODUCTS

1. Travel Care Individual & Family Insurance
2. Travel Care Student Insurance
3. Travel Care Asia Insurance
4. Travel Care Corporate Insurance
Reliance Student Insurance – There are 5 plans under Reliance Student Insurance
Reliance Reliance
Reliance Basic Reliance Silver Reliance Gold
Standard Platinum
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1) ICICI Lombard General Insurance Company Ltd.
ICICI Lombard GIC Ltd. is a 74:26 joint venture between ICICI Bank Limited, India’s second
largest bank with consolidated total assets of over USD 100 billion at March 31, 2010 and
Fairfax Financial Holdings Limited, a Canada based USD 30 billion diversified financial
services company engaged in general insurance, reinsurance, insurance claims management and
investment management.
ICICI Lombard GIC Ltd. is the largest private sector general insurance company in India with a
Gross Written Premium (GWP) of Rs. 36,948 million for the year ended March 31, 2010. The
company issued over 44 lakh policies and settled over 62 lakh claims and has a claim disposal
ratio of 96% (percentage of claims settled against claims reported) as on March 31, 2010. The
company has 4,634 employees and 350 branches as on March 31, 2010.
The company has been assigned a domestic rating of ‘iAAA’ by ICRA (an associate of Moody’s
Investors Service) for highest claim paying ability and a fundamentally strong position, for the
fourth consecutive year. ICICI Lombard Auto Insurance has been rated highest in customer
satisfaction by J.D. Power Asia Pacific in India among 11 auto insurance providers. The
company has been conferred the Golden Peacock- Eco Innovation Award of 2009 for weather
insurance and the Customer and Brand Loyalty award in the ‘Insurance Sector - Non-Life’ at the
3rd Loyalty awards, 2010.
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It was awarded the ‘General Insurance Company of the Year’ at the 11th Asia Insurance
Industry Awards. The company also won the NDTV Profit Business Leadership Award 2007
and was adjudged as the most Customer Responsive Company in the Insurance category at the
Economic Times Avaya Global Connect Customer Responsiveness Award 2006. It has the Gold
Shield for “Excellence in Financial Reporting” by the ICAI (Institute of Chartered Accountants
of India) for the year ended March 31, 2006.
ICICI Lombard allows instant policy issuance and renewal through its website
www.icicilombard.com for all retail insurance products including Car Insurance, Health
Insurance, Travel Insurance, Two Wheeler Insurance and Home Insurance. There are multiple
payment options available including internet banking, credit card, debit card and cash card.
Board Members
Chanda Kochhar, Chairperson
R. Athappan, Director
Sandeep Bakhshi, Director
B.V. Bhargava, Director
Dileep Choksi, Director
N.S. Kannan, Director
S. Mukherji, Director
Chandran Ratnaswami, Director
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M.K. Sharma, Director
H.N. Sinor, Director
Bhargav Dasgupta, Managing Director & CEO
ICICI LOMBARD INSURANCE PRODUCTS

1. Parent's Health Insurance
2. Overseas Travel Insurance
3. Student Medical Insurance
4. Motor Insurance
5. Critical Care Insurance
6. Family Floater Insurance
7. Personal Accident Insurance
ICICI Lombard Student Medical Insurance - Plans
Plus Plan- US$ 50,000 to US$ 500,000
• It covers treatment for mental and nervous disorders, including alcoholism and drug
dependency, in-patient medical expenses related to pregnancy, medical expenses for inter-
collegiate sports injuries, cancer screening & mammography examinations and childcare
benefits.
• Accepted by most of the foreign universities as a substitute for their compulsory insurance
Gold Plan - US$ 50,000 to US$ 500,000
• Gold Plan is a comprehensive health cover against medical expenses, dental treatment,
repatriation of remains, checked baggage loss, personal accident, personal liability, bail
bond, study interruption, sponsor protection and compassionate visit.
• Accepted by most of the foreign universities as a substitute for their compulsory insurance
50 | P a g e
Bronze Plan
• Bronze Plan covers you against sponsor protection, study interruption, compassionatevisit,
personal liability, bail bond, checked baggage loss and personal accident.
1) TRAWELL TAG INSURANCE
Karvat Group – founded in 1952 by Mr. N. B. Karvat – is a name, synonymous to best services,
transparency in transactions and personalized after sales services.
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Customer Focus
What best describes the Karvat Group is the quality in service, transparency in transactions,
outstanding customer care and an unyielding commitment to being the best. At Karvat,
customers are our biggest assets and we are committed to give them a complete peace of mind by
providing them with a wide range of innovative and tailor made solutions.
Culture & professional Integrity

Karvat encourages a culture that is entrepreneurial and result driven. We as a team believe that
every initiative, every partnership, whether internal or external, is built around being the best.
We expect our people to maintain a high ethical
standard, both in their professional and personal lives. We place strong emphasis on
confidentiality and integrity in a sensitive business environment.
Growth
Karvat Group with just one office until 2005 has today expanded its operations to 51 branches
all over India and has a strong team of over 400 well trained professionals.VisionTo be the most
preferred service provider, in all the industries, which we operate in.
TRAWELLTAG INSURANCE HAS TIE UP WITH ORIENTAL SO AS TO SELL ITS

PRODUCTS
1. Oriental Travel Insurance
2. Oriental Student Insurance
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1) Oriental Insurance Company Ltd.
A wholly owned subsidiary of the Oriental Government Security Life Assurance Company Ltd,
the Oriental Insurance Company Limited was incorporated on 12th September 1947, in Bombay
city of India (now Mumbai). The main aim behind the establishment of the company was to
indulge in the business of General Insurance. It became a subsidiary of Life Insurance
Corporation of India in 1956 and continued to serve as such till 1973 (when the General
Insurance Business in India was nationalized).
In 2002, after the passage of the Insurance Amendment Bill, Oriental Insurance Company was
de-linked from General Insurance Corporation (GIC) of India. The following year, all the shares
of the company that had been held by GIC were transferred to the Central Government. With
time, Oriental Insurance emerged as one of the leading insurance providers in the country.
Today, it has diversified into the various fields of insurance, so as to cater to the needs of the
urban as well as rural population of India. From the modest premium of Rs.99,946 in 1950, the
company has grown to achieve a premium of Rs. 4020 crores (2006-07).
Present Scenario- Oriental Insurance Company Limited boasts of as many as 23 Regional
Offices in India, with its head office in the capital city of New Delhi. Apart from that, there are
over 900 Operating Offices of the insurance company, in various cities of the country. It is also
involved in overseas operation, mainly in three countries - Nepal, Kuwait and Dubai. Oriental
Insurance Company boasts of technically qualified, competent and dedicated workforce of
16,000 employees, always eager to cater to the needs of the customers
Our Corporate Mission-
53 | P a g e
To contribute to the socio economic objectives of the nation by being a vibrant and viable
organization catering to the growing insurance needs of the community. Towards this end we
will strive for effective management of business operations.
Our Corporate Objectives -

1. To serve better the insurance needs of the entire community, keeping CUSTOMER as the
focus.
2. To strengthen our tradition of being CUSTOMER - FRIENDLY, in order to provide quality
service.
3. To manage Business profitably, manage funds judiciously and deploy investible funds for
optimum yield.
4. To optimize the retention of Indian business and conduct reinsurance and international
operations in the best interest of the country.
5. To work towards minimization of losses and develop Risk Management Technologies.
6. To function as a strong and dynamic non-life insurer.
Key Executives
1. Dr. R. K. Kaul (Chairman and Managing Director )
2. Dr. Madhusudan Kumar (Chief Executive Officer of NEPAL )
3. Mr. R. C. Jaiswal (Principal of Oriental Staff Training College - Faridabad )
4. Mr. A. K. Gupta (Chief Vigilance Officer )
5. Shri R. Vaidyanathan (Company Secretary )
Oriental Student Medical Insurance - There are 5 Plans under Oriental Student Medical
Insurance
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Plan 1 Plan 2 Plan 3 Plan 4 Plan 5
PRODUCT DETAILS
55 | P a g e
Product Details
TATA AIG Student Guard Plus (Overseas Student Travel Insurance Plan) -
Studying abroad is an opportunity twice over. To learn in the college of your choice, and to use
free time exploring new lands, new cultures. But remember, with this opportunity comes the risk
of an accident or loss of sponsorship. Tata AIG's new Student Guard Plus plan is designed for
people traveling abroad for studies.
Salient Features -
• Study Interruption: We'll reimburse tuition fee paid in advance for the current semester
if your studies are interrupted due to medical or compassionate reasons.
• Sponsor Protection: In case of death or permanent disablement of your sponsor, we'll
reimburse your remaining school fees up to a specified maximum limit.
56 | P a g e
• Accident Medical Expenses: On accidental injury, we'll reimburse your actual

hospitalization cost or outpatient treatment incurred overseas, within 90 days from the
date of the accident, up to a specified maximum limit.
• Compassionate Visit (2-Way): If you are hospitalized for more than seven consecutive
days, we'll cover the cost of the round trip economy class air ticket and accommodation
expenses so an immediate family member can be with you.
• Visit by student: In case of death or hospitalization of parent (s) / spouse / child (ren) for
more than seven consecutive days, we'll cover the cost of the round trip economy class air
ticket.
• Personal Accident: Student Guard gives you worldwide coverage against Accidental
Death and Dismemberment while you're abroad anywhere in the world.
Benefits -
Some of the new benefits that have been added this year include:
• Maternity Benefits for Termination of Pregnancy: Medical expenses related to
termination of pregnancy are covered subject to maximum limits provided in the
schedule of benefits, subject to a waiting period of ten months, from the effective date of
policy.
• Mental & Nervous Disorders: Medical expenses related to treatment for mental and
nervous disorders on recommendation of a physician, including alcoholism and drug
dependency are covered in the schedule of benefits.
• Cancer Screening and Mammography: Medical expenses related to cancer screening
and Mammography examination on recommendation from a physician are covered
subject to the maximum limits provided as per the schedule of benefits.
• Red 24 Service: Red 24 is a unique global security service providing advice to help
individuals avoid and manage personal risks for themselves and their families. They are
57 | P a g e
more of an advanced information bureau, who pro actively advice customers about
potential risks in and around the country.
Additional Features
• 24 hrs. Worldwide Emergency Assistance Service
• Emergency Medical Evacuation
• Repatriation of remains
• Felonious assault
• Lost luggage
• Personal Liability abroad
• Accident and Sickness Medical Reimbursement
Other benefits include: 24 hrs. Wolrdwide Emergency Assistance Services, Emergency

Medical Evacuation, Repatriation of Remains, Felonious Assault, Lost Luggage, Personal
Liability Aboard, Accident and sickness Medical Coverage .
All Rates, Tax Amounts & Total Gross Figs. Have been rounded to the Nearest Rs. Value.
Our Round the Clock Assistance -

The Assistance Services include Medical Assistance and Non Medical Assistance:
Non Medical Assistance includes:
1. Pre-departure services: Information about foreign locations, passport / visa

requirements, immunization requirements etc
2. Embassy referral services
3. Claims procedures Information services
58 | P a g e
4. Lost Luggage or Lost Passport: If You, outside India, notify the Assistance Company
that Your luggage or passport has been lost, the Assistance Company will endeavor to
assist You by contacting the appropriate authorities involved and providing direction for
replacement.
5. General Assistance: The Assistance Company will serve as a central point for
translation and communication for You during emergencies. The Assistance Company
agrees to provide to You advice on contacting and using services available from
consulates, government agencies, translators and other service providers that can help
with travel problems. In addition, the Assistance Company will provide insurance
coordination, verifying coverage of You, guaranteeing payment to the medical provider,
based on confirmation of benefits, a charge to credit card(s) and coordinating the
payments, documentation and translation to ease claim filing when You return to India.
6. Pre-Departure Services: Prior to Your departure, upon request the Assistance Company
will provide hazard information about foreign locations, information about immunization
requirements and passport or visa requirements, general information about weather and
State Department and private service warnings about travel to certain locations. The
Assistance Company will also arrange for special medical care en-route (i.e. dialysis,
wheelchairs, etc.). Subject to receiving reasonable notice of this request.
7. Emergency Travel Agency: The Assistance Company agrees to provide You with 24
hour travel agency service for airline and hotel reservations. The Assistance Company
will also arrange payment for Your airline tickets and other travel services, using Your
credit cards. Prepaid ticket pickup at airline counters or ticket delivery by mail or courier
will also be arranged by the Assistance Company for You.
8. Emergency Cash Transfers and Advances: The Assistance Company will arrange for
cash payments, to You, through a variety of sources, including credit cards, hotels, banks,
59 | P a g e
consulates and Western Union. The Assistance Company provides this service to
supplement the facilities of Your credit cards. Credit card transactions performed by the
Assistance Company are subject to confirmed credit.
9. Legal Assistance: If You are arrested or are in danger of being arrested as the result of
any non-criminal action resulting from responsibilities attributed to You, Assistance
Company will, if required, provide You with the name of an attorney who can represent
You in any necessary legal matters.
Medical Assistance Services
1. Medical services provider referral.
2. Arrangement of Hospital admissions.
3. Monitoring of Medical Condition during Hospitalization.
4. Medical Assistance: As soon as the Assistance Company is notified of a medical

emergency resulting from Your Accident or Sickness, the Assistance Company will
contact the medical facility or location where You are located and confer with the
Physician at that location to determine the best course of action to be taken. If possible
and if appropriate, Your family Physician will be contacted to help arrive at a decision as
to the best course of action to be taken. The Assistance Company will then organize a
response to the medical emergency, doing whatever is appropriate, including, but not
limited to, recommending or securing the availability of services of a local Physician and
arranging Hospital confinement of You where, in its discretion, deems such confinement
appropriate.
5. Medical Evacuation: When, in the opinion of the Assistance Company's medical panel,
it is judged medically appropriate to move You to another location for treatment or return
You to India, the Assistance Company will arrange the evacuation, utilizing the means
60 | P a g e
best suited to do so, based on the medical evaluation of the seriousness of Your
condition, and these means may include air ambulance, surface ambulance, regular
airplane, railroad or other appropriate means. All decisions as to the means of
transportation and final destination will be made by the Assistance Company.
6. Repatriation: The Assistance Company agrees to make the necessary arrangements for
the return of Your remains to India in the event You die while this policy is in effect as to
You.
Policy Coverage -
TATA AIG Student Guard
COVERAGES
Sum(s) insured in US$
Plan A Plan B Ultimate
Risk - covered by Tata-AIG
Medical Insurance
Accident & Sickness Medical $50,000 $100,000 $250,000

Expenses Reimbursement
Deductible $100 $100 $100
Assistance Service Included Included Included
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Emergency Services Included Included Included
Repatriation Of Remains Included Included Included
AD & D 24 Hrs $10,000 $25,000 $25,000
Baggage Loss (Checked) $500 $1,000 $2,000
Deductible 10%/50% 10%/50% 10%/50%
Baggage Delay (After 12 hours only) $0 $50 $150
Loss of Passport $250 $250 $250
Personal Liability $100,000 $100,000 $500,000
Study Interruption $7,500 $7,500 $15,000
Sponsor Protection $10,000 $10,000 $20,000
Compassionate Visit (2-Way) Visit $1,500 $5,000 $7,500
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Bail Bond $500 $1,000 $5,000
Felonious Assault (AD&D) $5,000 $5,000 $25,000
Maternity Benefit For Termination $0 $500 $1,000

Of Pregnancy Only
Treatment Of Mental And Nervous $0 $500 $1,000

Disorder; Including Alcoholism And
Drug Dependency,
Cancer Screening And $250 $500 $1,500

Mammography Examinations
Red 24 services Included Included Included
Relocation Support - Applicable only for Students covered on 365 days Including Americas Plan
What is a Deductible?
Some insurance plans include a deductible. The deductible is a fixed dollar amount that an
individual must pay out of pocket before the insurance company will begin to cover the costs of
any health care services. For example, if a plan has a deductible of $100, then the insured party
must spend $100 on services out of pocket. After that $100 mark has been reached, the insurance
company will begin to assume responsibility for health care costs, usually either via co-insurance
or a co-pay, depending on the type of plan.
Typically, a health insurance plan with a high deductible has a much lower monthly premium,
while plans with lower deductibles will feature higher monthly premiums.
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Premium Table
Premium (Rs) inclusive of 10.3% service tax

All Rates, Tax Amounts & Total Gross Figs. Have been rounded to the Nearest Rs. Value.
TATA AIG Overseas Student Insurance - Eligibility

a. Any indinvidual, between sixteen (16) and thirty-five (35) years of age, enroll and
attending a full-time registered educational institution of higher learning, outside
Republic of India.
b. The insured person can only be covered under one such policy for the period.
TATA AIG Student Guard Insurance - Key Exclusions

1. Acts of war, terrorism, Participation in illegal acts, professional and/or competitive
sports, pregnancy or childbirth except for termination of pregnancy, suicide or self
inflicted injury, AIDS.
2. Any Pre-existing conditions or complications arising there from.
3. Any loss due to your engagement in any branch of armed forces or operating; acting as a
crew member or an operator of any carrier; testing of any kind of conveyance;
engagement in any kind of labor work; engagement in offshore or mining or aerial
photography; handling explosives.
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Also you are not covered if any expenses incurred directly or indirectly in respect of: traveling
against the advice of the physician; for obtaining treatment; pre-existing ailments and
complications arising out of them; Suicide or attempted suicide; war; terrorism; illegal acts;
dangerous sports etc.
TATA AIG Student Medical Insurance – Claims

AIG IS (AIG International Services Inc.) - Assistance company in Americas (USA,
Canada ...)
ISOS (International SOS) - Assistance company outside Americas (Europe, Asia, Australia ...)
TATA AIG Overseas Travel Claims Procedure Reviews
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Welcome to the Tata AIG insurance family. We thank you for choosing TATA AIG for your
Travel Insurance needs and wish you a safe and pleasant trip! We invite your attention to the
following flow chart, which will help you in the event of any admissable loss, accident or
sickness.
Process for Cashless Settlement

Planned Hospitalisation Emergency Conditions
Register with Insured is admitted

AIG IS/ISOS* prior after
to hospitalisation displaying policy
schedule
After verifying Registration with

coverage with Tata AIG IS/ISOS*
AIG. within 4 hours
AIG IS/ISOS* places
Guarantee (GOP)
within 3-4 hours After verifying
coverage with Tata
AIG.
AIG IS/ISOS* places
After treatment Guarantee (GOP)
customer within 3-4 hours
leaves after paying
deductible
After treatment
customer
leaves after paying
deductible
How can I register a Claim?
Call at company’s Toll Free No 1800 119966
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• You may also call at the local helpline numbers in your respective cities from any other
line: Mumbai - 66939500 ; Delhi - 66603500 ; Bangalore - 66500001 ; Pune -
66014156 ; Chennai - 66841050 ; Hyderabad - 66629882 ; Ahmedabad - 66610201
• Email: customersupport@tata-aig.com
Worldwide Assistance Contact:
• For the Americas Policies:
○ 866-866-2619 (Toll Free) / Direct Dial 713-260-5519
○ Email: tata.aig@aig.com
• For Rest of the world policies excluding the Americas:
○ 0091-11-41898860 (Toll Worldwide)
○ Email: delhi.tata-aig@internationalsos.com
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COLLECTED DATA
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RESEARCH METHODOLOGY
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Research Methodology
Research methodology is a way to systematically solve the research problem. Research
methodology constitutes of research methods, selection criterion of research methods,
used in context of research study and explanation of using of a particular method or
technique so that research results are capable of being evaluated either by researcher
himself or by others. Why a research study has been undertaken, how the research
problem has been formulated, why data have been collected and what particular
technique of analyzing data has been used and a best of similar other question are usually
answered when we talk of Research methodology concerning a research problem or
study. The main aim of research is to find out the truth which is hidden and which has not
been discovered as yet.
Meaning of Research
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“Research is common parlance refers to a search for knowledge. In fact research is an act of
scientific investigation.”
The project was divided in to the following steps :
1. To decide objective of the Study:-
This step is also Research problem. Problem definition is the most critical part of the research
process. Research problem definition involves specifying the information needed by
management. The main objectives of the study are:
• To Study the market of Counsellors for Travel Insurance.
• To find out the interested Counsellors who are ready to do tie up with the company and
thus taking up TATA AIG Student Guard Plus plan for students.
2. To decide research design & application:-
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Research design involves defining the research problem, determining how to collect the data and
from whom, establishing the way the data will be analyzed estimating costs and the preparation
of the research approach. For this study, exploratory research was selected.
3. To decide Source of data there are two sources of data
 Primary Data
 Secondary Data
Primary data:-
Primary data is the original data collected specifically for the problem.
Reason for selecting primary data:-
In terms of primary data a questionnaire has been used to interview desire sample units that give
accurate and up to data information as well better to research problem.
Research approaches: - Primary data can be collected in five main ways: through Observation,
focus groups, surveys, behavioral data, and experiments.
Research instruments: - Instruments in collecting primary data:
 Questionnaires: - A questionnaire consists of questions presented to respondents for
their answers. Because of its flexibility, the questionnaire is by far the most common
Instrument used to collect primary data. Questions can be open-ended or closed Ended.
Secondary data:-
Data potentially useful in solving a current problem but that were collected for a different
purpose.
Reason for selecting secondary data:-

Secondary data can be gathered quickly and inexpensively, compared to primary data, it is clear
useful to study analyzing the recent development in the industry.
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Contact methods: - Once the sampling plan has been determined, the marketing researcher must
decide how the subject should be contact:
 Mail questionnaire: - The mail questionnaire is the best way to reach people who would
not give personal interviews or whose responses might be biased or distorted by the
interviewers. Mail questionnaires require simple and clearly worded questions.
 Telephone interview: - Telephone interviewing is the best method for gathering
information quickly; the interviewer is also able to clarify questions if respondents do
not understand them. The response rate is typically higher than in the case of mailed
questionnaires.
 Personal interview: - Personal interviewing is the most versatile method. The
interviewer can ask more questions and record additional observations about the
respondent, such as dress and body language. Personal interviewing takes two forms. In
arranged interviews, respondents are contacted for an appointment, and often a small
payment or incentive is offered. Intercept interviews involve stopping people at a
shopping mall or busy street corner and requesting an interview.
 Online interviews: - There is increased use of online methods. There are so many ways
to use the Net to do research. In this method, researcher can include a questionnaire on
its Web site and offer a people to answer the questionnaire.
4. To decide the form of data collection:-
For this project, survey method was selected which was carried through person interview
because more information from different counsellors were required for the analysis.
5. To organize & collect data:-

Once the researcher has formulated and development a research design including
Questionnaire second thing he has to decide whether he has to collect the information from all
the targeted customers. There can be two types of survey are possible.
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 Sample Survey
 Census Survey
“For this project sample Survey was chosen”
Characteristics of the sample survey are:-
 It is cheaper than census survey
 It requires less time
 It is economical
 More detail information can be collected
 Deciding the sample plan requires following decisions
 Sample unit “Who is to be surveyed”
AREA OF STUDY
The area of the study was related with getting correct information from the Counsellors, residing
in Delhi about their market.
SAMPLE DESIGN
A sample design is a definite plan for obtaining a sample from a given population. It refers to the
techniques or the procedure the researcher would adopt in selecting items for the sample. Sample
design may as well be drawn from the population to be included in the sample i.e. the size of the
sample. Sample design is determined before data are collected. Sample is the true representation
of the population by studying of the sample we can predict the behaviour of the population.
Population Size : A total of 192 Counsellors are in Delhi.

During my study I have taken 30 Overseas Education Consultants as the size of sample.
Sample Size: 30 (in this case)
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Method of Sampling:-
In this project, the survey was done within the market that means probabilistic convenience
Sampling was carried out.
6. To process & analyze data:-
After the data was collected it was tabulated, analyzed and interpreted to the conclusion reach.
Techniques Applied
Bar Chart: - A chart in which the length of the bar represents the amount of the item associated
with the bar.
Pie Chart: - A circle divided in two sections, such that each section represent the percentage of
the total area of a circle associates with one variable.
RESEARCH METHODOLOGY
 The research done is Exploratory Research as data is collected

1) From Secondary data Via Internet from various websites.
2) FOCUS GROUPS via Questionnaire
 Population Size = 192

 Sample Size = 30
 Random Sampling used
 Bar and Pie Charts are used to represent the data
 Survey with a sample size of 30, covered extensively in the regions of Delhi such as New
Delhi H.O., Malviya Vihar, Saket, Nehru Place, Lajpat Nagar, Safdarjung Enclave,
Mehrauli and Lodhi Road
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Limitations of the study
➢ Market research is limited to Delhi city only due to limited time period.
➢ On the basis of 30 sample size all the inferences has been made.
➢ Limited time period due to which unable to make the counsellors Collection
Representatives for the Organization.
➢ Inability to meet all the Counsellors residing in Delhi due to limited time period.
➢ While designing the questionnaire it was kept in mind to gather more and more
information from each target person. For this neither short nor descriptive questions
could have served the purpose. Therefore the questionnaire contained in the open-ended
questions.
➢ The study is based on the information gathered from the Overseas Education Consultants.
Therefore in such a case it is possible that the information supplied might be biased
because the counsellors might have shown partiality towards giving correct responses.
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➢ Since the survey was limited to 30 Overseas Education Consultants it is rather difficult to
give a precise conclusion but I have tried to the best of my capability to give the
conclusion in a comprehensive manner.
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Data Analysis
and
Data Interpretation
Data Analysis and Data Interpretation

1) Major countries the Counsellors are dealing in?
COUNTRIES Out of 30 Percentage %
U.K. 26 88.66
Australia 22 73.33
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U.S.A. 22 73.33
Germany 20 66.67
Singapore 18 60.00
New Zealand 15 50.00
Ireland 10 33.33
Canada 8 26.67
Others 6 20.00
Data Interpretation –
By the analysis we interpret that majority of counsellors out of 30 deal in U.K.(26), U.S.A.(22),
Australia(22), Germany(20) ,Singapore(18) and New Zealand(15) with their involvement in
other countries also.
2) In which month student intake/student admission take place in U.K. , U.S.A.,

Germany,
Australia and Germany?
COUNTRIES Student Intake Month

U.K. July
Australia January , September
U.S.A. January, September
Germany September
Singapore September
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Data Interpretation -
By the analysis we interpret that in major countries Student intake months are January, July and
September.
3) Whether Counsellors dealing in Travel Insurance / Student Insurance or not?
Data Interpretation -
By the analysis we interpret that only 30% of Counsellors out of sample size 30 deal in Travel
Insurance and 70% of it not deal in Travel Insurance.
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4) Are Counsellors aware of TATA AIG Student Guard Plus Plan?
By the analysis we interpret that 73% of the Cousellors out of 30 sample size know about TATA
AIG Student Guard Plus Plan and 27% of them are unaware about the plan.
5) Have Counsellors heard of Thomas Cook giving TATA AIG Student Guard Plus
plan?
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Data Interpretation:
By the analysis we interpret that only 23% consellors out of the sample size 30 know about
Thomas Cook giving TATA AIG Student Guard Plus plan and 80% are unaware about it.
6) With which company the Counsellors have tied up among 9 Counsellors who deal in
Travel Insurance of students going abroad?
S.No. No. of Cousellors Name of the company Percentage

having %
tie up with
1. 2 Tata AIG General Insurance 22.22
Company Limited
2. 1 Bajaj Allianz General Insurance 11.11
Company Limited
3. 2 ICICI Lombard General 22.22
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Insurance Company Ltd.

4. 1 Reliance General Insurance 11.11
5. 1 TRAWELL TAG 11.11

INSURANCE(KARVAT)
6. 2 Oriental Insurance Company Ltd. 22.22

(Trawell Tag Insurance)
Total 9
By the analysis we conduct that the companies like TATA AIG Insurance Company Limited,
ICICI Lombard General Insurance Company Ltd., Oriental Insurance Company Limited have
tie-up with 22.22 % of the Counsellors dealing in Travel Insurance of students going abroad and
and the rest have tie up with 11.11% of the dealing Counsellors.
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1) Commissions that Thomas Cook use to give Overseas Education Consultants on the
basis of their business (business on an average of a month say of Productive
Months)?
Business of Counsellors Commissions from the side of Thomas

Cook to the Counsellors
Below Rs. 15000 25%

Upto Rs. 40000 25%
More than Rs.40000 From 25% to 33%
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Thomas Cook Provides 25% to 33% to the Counsellors if their business is more than Rs. 40000
And 25% if their business is below Rs. 40000
.
2) Commissions that Counsellors are getting from different insurance companies on the
basis of their business?
COUNSELLORS BUSINESS OF COUNSELLORS COMMISSIONS

COUNSELLORS HAVING THAT THEY
( in thousand) TIE UP WITH ARE GETTING
COUNSELLOR Upto Rs. 20k TRAWELL TAG 22%
1 INSURANCE
COUNSELLOR Upto Rs. 15k Tata AIG General 20%

2 Insurance Company
Limited
COUNSELLOR From Rs. 25k to Oriental Insurance 27%
3 30k Company Ltd.
COUNSELLOR Upto Rs. 15k Reliance General 20%

4 Insurance
COUNSELLOR Upto Rs. 18k ICICI Lombard General 22%

5 Insurance Company Ltd.
COUNSELLOR Upto Rs.15k Oriental Insurance 20%

6 Company Ltd.
COUNSELLOR From Rs. 20k to Tata AIG General 25%

7 25k Insurance Company
Limited
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COUNSELLOR From Rs. 22k to ICICI Lombard General 26%

8 25k Insurance Company Ltd.
COUNSELLOR Upto Rs. 20k Bajaj Allianz General 22%

9 Insurance Company
Limited
Thomas Cook India Ltd. provides attractive Commissions to the Counsellors as compared to
other Travel Insurance Companies. Thus if the company tries it can be the one with largest
number of Counsellors dealing with it and thus can dominate its share in the market
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FINDINGS
➢ In major countries such as U.K., U.S.A., Australia, Germany & Singapore student intake
months are Jan. July &Sept. So out of 12 months only 3 major productive months .
➢ There are 2 reasons of the Counsellors, which don’t deal in travel Insurance of Students
going abroad :
○ The counselors have tie up with Institutions/Colleges. And College itself arrange
for Student Insurance for students.
○ Students that come to the Counsellor for their assistance they itself arrange for
their Student Insurance.
➢ TATA AIG Insurance Company Ltd and its product TATA AIG Student Guard Plus
Plan is well known among the Counsellors.
➢ Biggest threat of Thomas Cook India Ltd. is Trawell Tag Insurance and it gives both
Karvat insurance & Oriental Insurance Company Limited Plans to the Counsellors and by
combining both it has share of 33.33% of the Counsellors dealing in Student Insurance
which is maximum.
➢ Thomas Cook India Ltd. provides attractive Commissions to the Counsellors as
compared to other Student Insurance Companies.
➢ Tha fact that Thomas Cook gives TATA AIG Student Guard Plus plan is not very much
familiar in the market.
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➢ Counsellors have more tie-ups with Universities in UK, USA, AUSTRALIA,

Germany.etc.
RECOMMENDATIONS /
SUGGESTION
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RECOMMENDATIONS / SUGGESTIONS
Here are some suggestions, which may help the company to strengthen further
➢ More awareness Programs should be run from the side of THOMAS COOK INDIA
LTD.
so as to make Counsellors aware of the fact that the company has tie-up with TATA AIG
INSURANCE COMPANY LIMITED and it sell its TATA AIG Student Guard Plus Plan,
which is one of the best plan providing many benefits with additional features attached
to it.
➢ Appointment should be taken before meeting the Counsellors and if the appointment gets
fixed then one should be punctual and also one should have good communication skills
so as to talk to the counselors and properly make them understand what they are upto.
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➢ Regular Follow-Up is needed so as to make Counsellors, the Collection Representative

for the Organization
➢ Apart from doing tie up with Counsellors only, the Company should also do tie up with
the Institutions and Universities so as to increase their market by grabbing more
students who are in need of Student Insurance
➢ The company should do frequent analysis of the competitors.
CONCLUSION
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CONCLUSION
THOMAS COOK INDIA LTD. has successfully placed itself as the valuable brand by offering
quality, services oriented products to its various costumers and THOMAS COOK
INSURANCE SERVICES (INDIA) LTD. is an esteemed subsidiary of it doing the same.
In Six weeks months of my internship, where I conducted a survey with a sample size of
30,covered extensively in the regions of Delhi such as New Delhi H.O., Malviya Vihar, Saket,
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Nehru Place, Lajpat Nagar, Safdarjung Enclave, Mehrauli and Lodhi Road. During my
internship some of the key learning which I have derived during this period:
 Learned that branding THOMAS COOK INDIA LTD. is a valuable brand.
 While interaction with the Counsellors I perceived that the Company is offering
excellent services to the Counsellors in the area of FOREIGN EXCHANGE.
 THOMAS COOK INSURANCE SERVICES(INDIA) LTD. is doing well in its area of

TRAVEL INSURANCE as many of the Counsellors have taken its service and found its
service good when they went abroad earlier.
If Thomas Cook India Ltd. promotes its Student Insurance Plans will be able to gain the market
share and capture the market much more then what is at the present scenario.
BIBILIOGRAPHY
Books
• Kothari C.R., (1999) Research Methodology, Vishwa Prakashan
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• Kotler P. and Armstrong G., (2005) Principles of Marketing New Delhi,

Prentice Hall of India
• Kotler P., (1999)Marketing Management Analysis, Planning, Implementation and
Control, New Delhi, Prentice Hall of India
Websites:
➢ www.google.co.in
➢ www.thomascook.in
➢ www.orientalinsurance.nic.in
➢ www.bajajallianz.com
➢ www.scribd.com
➢ www.nriol.com
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THOMAS COOK INDIA LTD.

Objectives of the Study –

Introduction to the topic

2) The Commission is given depending on the business of the Counsellors.

Why Students go abroad?

New Perspective on World Affairs

“Guidance and Counselling” includes a wide range of activities:

The aims of Guidance and Counselling can be summarized as follows:

 “Guidance helps to build confidence and to empower individuals as well as making

 It promotes employability and adaptability by assisting people to make career decisions

Importance of guidance and counselling within education system

This can help to:

➢ improve transitions from education to the labour market

Should one buy Student Insurance from India itself?

Ensure it is University Compliant.

Always check out the third party tie-ups

What are the average costs of medical treatment abroad?

Company Profile ( THOMAS COOK INDIA LTD.)

• Corporate Travel Management

• Life Insurance and E-Business

• Foreign Exchange and Financial Services – Authorized dealers in foreign exchange

➢ Integrated provider of travel & forex related services

➢ Strategic Alliances / Tie Ups.

A. FOREIGN EXCHANGE & FINANCIAL SERVICES

Forex Business Model

c) Business Travel (including for Central and State Government officials)

Products and Services

• Purchase and Sale of foreign currency denominated travelers cheques

4. Corporate Care (Overseas Corporate Travel Insurance) - For Companies where

2. Thomas Cook Credit Card

• The card has been specially designed for frequent travelers.

1. Corporate Travel Management:

2. Leisure Travel Inbound

3. Leisure Travel Outbound

2. Customized Individual Holidays: Tailor made packages based on individual requirements

Thomas Cook Insurance Services (India) Limited (TCISL)

Agreement with Tata AIG General Insurance Company Limited

Agreement with Hutchison Max Paging Private Limited

Collection Representative Agreement

THOMAS COOK INDIA

Thomas Cook Insurance Services (India) Limited (“TCISL”)

• National Tourism Award - Best MICE Operator 2006-07

• National Tourism Award - 3rd prize Inbound Operator 2006-07

• The Association of Business Communications of India (ABCI)

• Recipient of the prestigious Government of India Ministry of Tourism award for

• Best Tour Operator by CNBC Awaaz in 2008

(i) Fellow Subsidiaries

MANAGEMENT TEAM OF THOMAS COOK INDIA LTD.

• Cancellation or interruption of travel plans

• Damage or loss of luggage

Major Players dealing in Travel Insurance of Students going for Overseas

1) TATA AIG GENERAL INSURANCE COMPANY LIMITED

• Customer First: Anticipate their priorities. Exceed their expectations.

1. Gaurav D. Garg (Managing Director & CEO)

TATA-AIG INSURANCE PRODUCTS

Plan A Plan B Ultimate

1) Bajaj Allianz General Insurance Company Limited

Bajaj Finserv Limited

• Vast distribution network through its group companies

• Knowledge of Indian consumers.

• Financial strength and stability to support the insurance business.

• Visit Bajaj Allianz Life Insurance Website www.bajajallianzlife.co.in

Allianz SE. Germany