Hotjar Recruitment FAQs

Have you applied for a role at Hotjar or are you interested to know more about our process? Here are answers to our most frequently
asked questions.

How long does your recruitment process typically take?

It depends on how far you make it in our process. If we determine early that you are not the candidate we’re looking for we’ll let
you know within 1-2 weeks of submitting your application. It generally takes 6-8 weeks for candidates that make it all the way
through our process.
6-8 weeks? Why does it take so long?
There are a couple of reasons. We have several steps in our process that require independent work from the candidate and the
review of that work by our team. While this adds time to the process it helps to simulate elements of both the independent and
collaborative work our team regularly performs. It is designed to ensure we get the right fit for the position and exposes the
candidate to some elements of how we work. Regardless of the time it takes, our internal commitment, is to respond as quickly
as possible to each candidate that applies.
What steps are involved in the recruitment process?
We’ve summarized our five stage process in the graphic below. At each stage we review the candidate's submissions and
interactions to determine if it makes sense to invite the candidate to move to the next stage in our process.

Why do you ask candidates to record a video?

We use videos to get to know more about candidates in a very condensed time. Videos help us to get more feeling about the
candidate's personality. Don’t worry, we’re not looking for Hollywood quality productions. We just want to hear from you in your
own authentic voice.
Who will I speak with during the recruitment process?
Throughout the first 3 stages, you will hear from the Hiring Manager for the position, our Recruitment Coordinator and, for some
roles, an additional member of the relevant technical team. For the task presentation, our CEO and an additional member of the
relevant team also generally participate.
How does Hotjar employ people?
Individuals that live in Malta (the country where Hotjar is based) are brought on board as employees. Team members outside of
Malta are brought on board as independent consultants.
Why does Hotjar fill roles with consultants?
We seek to fill each role with the best person we can find which means we ignore geography to a large extent. Because the labor
and business laws are different in every country the easiest way to bring on talent outside of Malta is to do so on a renewing
contract basis. Because of this many team members join us as independent consultants.
What does it mean to work as a consultant for Hotjar?
Employees and consultants are treated with the same internal authority. They are also eligible for all of the perks listed on our we
bsite. One of our co-founders is actually a consultant. The actual differences might vary depending on where a consultant is
based but in general the most important differences tend to be taxes, pension/retirement, and health care. The full burden of
these items are the responsibility of the consultant.
Because it’s a remote job, why does it matter what time zone I’m in?
Most roles at Hotjar have some kind of time zone requirement because of the way we work. For instance, all of our developer
roles are based in European timezones because they collaborate so much. Some of our Customer Success and Hotjar Hero
roles are within US time zones because we need to have people consistently available to help customers in those time zones. If
you are not physically in the time zones advertised for a role please do not apply for the role. We won’t be able to consider your
application.
I’ve never worked remotely before. How does it work?
It’s important to note that working remotely is not for everyone. If you need the formal structure of an office and being physically
surrounded by people than working with Hotjar is probably not a good fit. That said we tend to work in ways that help to foster
many of these elements (but in a virtual space). We use a number of online tools and services to foster collaboration, conduct
meetings, share information and work on projects. We also don’t care where you work as long as it has a strong consistent
internet connection and is within the time zones associated with your work. To increase collaboration we also require most team
members to be online Monday-Friday between 2-5 PM Malta Time (UTC +1/GMT +2).
If I join Hotjar will I be required to travel?
Some travel is expected but it is rarely required. On average team members travel 3 times each year. We have two all company
face-to-face meetups each year. Being remote we find these meetups help us to get to know each other more. They are much
more of a party and team building environment than a business meeting setting. They are also optional, we understand the
timing might not work for you. We also encourage our smaller teams to meet 1-2 times a year for a few days of collaborative,
face-to-face work. When these occur we encourage all of the people in that team to attend but we also understand the timing
might not work for everyone.