NINA SMITH

14 Mullen St., Tonawanda, NY 14150 · (716) 545-4222

NinaB529@gmail.com

CAREER PROFILE

An experienced business professional. Detailed-orientated Organizational leadership graduate with a

versatile skill set. Extensive experience in customer service, finance, business operations, employee
relations, managing, and recruiting in both large corporations and startups. Recognized skills in leading
team projects, training, policy implementation and optimizing processes.

HIGHLIGHTS

 Excellent Communication skills  Performance Management

 Abilities to balance workloads, meet deadlines  Leadership & Managerial skills
and multitask  Exceptional problem-solving skills
 Exceptional organizational skills  Labor Laws & Employee Benefits
 Employee relations  Recruiting, onboarding, and training
 IT and Creativity skills

EXPERIENCE
FEBRUARY 2019 – PRESENT
PAYMENTS SPECIALIST, ACV AUCTIONS
• Develop payment processes, working with the Treasury Manager on identifying and
implementing payment processes.
• Problem-solving and contributing to new process method development.
• Investigate customer and/or floorplan requests, billing disputes and account issues
• Manage the timely processing of floor-plan payments.
• Create Bills and Invoices using Quickbooks and/or NetSuite
• Match payments with invoices/bills of sale within our financial system.
• Review remittance details and apply payments accordingly
• Ensure accurate and timely processing and posting of payments, discounts and adjustments
• Other duties as assigned.

NOVEMBER 2011 – FEBRUARY 2019

CREDIT SUPPORT REP II, INGRAM MICRO
• Prepared bank deposits by verifying and balancing receipts and sending checks or other
forms of payment to banks.
• Making sense of complex, high quantity, and sometimes contradictory information to
effectively solve problems daily by performing research, compiling and analyzing data.
• Assisted in identifying and developing process enhancements to maximize efficiency and
 communicating those recommendations.
• Assisted with training of new and existing team members including preparing reference guides
for colleagues internally and offshore to ensure their understanding of our guidelines and
policies to assist with coverage when necessary and/or to ensure we stay in compliance.
• Maintained strict levels of confidentiality in handling sensitive information and documents.
• Verified resale certificates to ensure they are valid and not out of state compliance. In addition
to business licenses when necessary
• Supported new accounts and the company by mitigating fraud through the review of reseller
applications while maintaining SLA's
• Maintained and updated Compliance database weekly; processed new account fee refunds
when required
• Provided support for other departments including the Credit/AR department, Marketing
and Sales, as well as for Legal/Recovery Services.
• Assisted in state audits

NOVEMBER 2006 – JULY 2010

SHIFT MANAGER, MCDONALDS
• Completed periodic reviews on employees and provide disciplinary action when needed.
• Created weekly schedules for employee shifts while staying in compliance with labor laws
• Assisted in recruitment process including reviewing applicant’s applications for employment,
calling applicants to interview, and conducting interviews along the side of the assistant store
manager
• Promoted a positive work environment daily to motivate and empower employees while
ensuring company policies are being followed at all times.
• ServSafe certified and completed OSHA Training
• Enforced OSHA standards and ensure they are met daily.
• Cash handling including preparing and making bank deposits.
• Acted as quality control, ensuring customer satisfaction through training new and current
employees properly and adhering to company policy.
• Responded and resolved customer enquiries, complaints, and comments.

EDUCATION
MAY 2020
MASTER’S IN ORGANIZATIONAL LEADERSHIP, MEDAILLE COLLEGE

DECEMBER 2017
BACHELOR OF BUSINESS ADMINISTRATION, MEDAILLE COLLEGE

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VOLUNTEER EXPERIENCE
 The United Way Day of Caring
 The Salvation Army Homeless Street Feeding Program
 Food Bank of WNY