Rationalisation Report 22-08-16

BULAWAYO CITY COUNCIL RATIONALISATION REPORT
PART B [STAFF ESTABLISHMENT ANALYSIS]
PRESENTED AND PREPARED BY

MBB TRAINING & DEVELOPMENT [PVT] LTD
THE HUMAN RESOURCES SPECIALISTS

PROVIDING GROWTH THROUGH PEOPLE CENTRED SOLUTIONS
AUGUST 2016
HARARE OFFICE BULAWAYO OFFICE

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AUGUST 2016
TABLE OF CONTENTS
DEPARTMENT SECTIONS PAGE

Town Clerk Town Clerks Office 6
Corporate Communications 7
Audit 7
Economic Development & Research 8
Summary of Figures 10
Chamber Secretary Chamber Secretary’s Office 11
Administration 12
Committees 13
Legal Services 14
Procurement 15
Fire 16
Ambulance 18
Security 18
Traffic 20
Human Capital Human Capital Director’s Office 22
Organisation Development 23
Reward and Recognition 23
Employee Relations and SHE 24
Financial Services Financial Director’s Office 25
Administration 26
Information Technology 27
Accounting Services 27
Risk and Cash flow Management 28
Stores Section 28
Revenue Hall 29
Rent Office Administration 31
Rent Offices 32
Licensing 32
Meter Readers 33
Valuation 34
Estate Management 34
Health Services Health Director’s Office 37
Administration 37
Environmental Health Division 38
Environmental Health Inspectorate 39
Cleansing-Landfill Site 39
Cleansing Workshop 40
Street Cleaning 40
Refuse Removal 40
Public Conveniences 41
PREPARED BY MBB TRAINING & DEVELOPMENT [PVT ] TD – THE HUMAN RESOURCES SPECIALISTS 2
AUGUST 2016
Pest Control 41
Cemeteries and Crematorium 43
Personal Health Division Administration 44
Pharmacy-Khami Road 45
Laboratory 45
Dental 46
Thorn Grove Hospital 46
Clinics 47
Engineering Services Engineering Director’s Office 56
Administration Section 57
Transport Unit 58
Strategic Planning Unit 58
Water Supplies 58
Water Distribution, Reticulation and Disposal 61
Quality Assurance 66
Electromechanical 67
Electric and Traffic 68
Transport Workshop 13th Avenue 69
Forward Planning 70
Planning and Building Development Control 70
Estates 70
Land Survey 71
Roads Operations 72
Roads Design and Planning 74
Roads Stores 74
Roads Workshop 75
Housing and Housing Director’s Office 79
Community Services
Administration 79
Architectural 80
Construction and Maintenance 81
Housing Offices 82
Building Control 83
Schools and Libraries 84
Social Services 85
Home and Youth Industries 86
Lands Inspectorate 87
Halls and Stadia 87
Swimming Pools 88
Environmental Management 89
Table of Figures 92
AUGUST 2016
ABBREVIATIONS
ABBREVIATION MEANING
Auth Authorised
Act Actual
Recomm. Recommended
Ass Assistant
Dept. Department
KEY
Blank space on Authorised and Actual means that the job has been transferred from another
section and the Authorised and Actual numbers are accounted from the transferred section.
Colour Cord
RED There is change of title

BLUE A section or function has been transferred to another section or
department.
GREEN A section has been abolished.
NO COMMENT The status quo remains unchanged
BULAWAYO CITY COUNCIL: DIRECT REPORTS TO THE TOWN CLERK
There are six departments and six sections reporting directly to the Town Clerk. The six departments above are discussed
separately below. A new department, Human Capital was created.
TOWN CLERK
HEALTH ENGINEERING HOUSING AND

CHAMBER HUMAN CAPITAL FINANCE SERVICES COMMUNTIY
SERVICES
SECRETARY DIRECTOR DIRECTOR DIRECTOR SERVICES
DIRECTOR
DIRECTOR
CHIEF CORPORATE ECONOMIC

INTERNAL COMMUNICATIONS DEVELOPMENT AND
AUDIT MANAGER RESEARCH OFFICER
DEPARTMENTS REPORTING DIRECT TO TOWN SECTIONS REPORTING DIRECT TO TOWN CLERK

CLERK
1. CHAMBER SECRETARY 1. CORPORATE COMMUNICATIONS
2. HUMAN CAPITAL 2. AUDIT
3. FINANCIAL SERVICES 3. ECONOMIC DEVELOPMENT AND RESEARCH
4. HEALTH SERVICES
5. ENGINEERING SERVICES
6. HOUSING & COMMUNITY SERVICES
BULAWAYO CITY COUNCIL RATIONALISATION REPORT AUGUST 2016
TOWN CLERKS OFFICE

DESIGNATION AUTH AC RE
T C
Town Clerk-City Manager 1 0 1 The Urban Councils Act Chapter 29:15 dictates that City
Councils use the title of ‘Town Clerk’. Most cities around the
world use the Best Practice title of ‘City Manager’.
Personal Assistant 1 1 1
TOTAL 2 1 2
PUBLIC RELATIONS AND CALL CENTRE-CORPORATE COMMUNICATIONS

DESIGNATION AUTH. ACT RE COMMENTS
C
City Economic Development Officer 1 0 0 Transferred to Economic Development. & Research
Senior Public Relations Officer- Corporate 1 1 1
Communications Manager
Economic Development Officer 1 1 0 Transferred to Economic Development. & Research
Public Relations Officer-Corporate 1 1 1
Communications Officer
Personal Secretary Town Clerk & Mayor 2 2 0
Senior Clerical Assistant (Receptionist) 1 0 Transferred to Administration Section in the Chamber
Secretary’s department.
Call Centre Officer 1 1 0 Abolish. Role overlap with Call Centre Supervisor.
Call Centre Supervisor 1 1 1
Call Centre Dispatcher 2 2 2
Call Centre Agent 4 4 4
Mayoral Driver 2 2 0 Transferred to the Administration in the Chamber Secretary Dept..
Messengers-Motorized Messengers 0 0 8 Transferred from Administration Section. Will report to the Call
Centre for coordination with the Zitron system
Usher-Receptionist 1 1 0 Moved to the Administration in the Chamber Secretary Dept..
TOTAL 18 11 17
CORPORATE COMMUNICATIONS
ITEM RECOMMENDATIONS
FUNCTIONS, 1. For web site management, the Web Designer under the Information Technology Section
PROCESSES & SYSTEMS should have a functional relationship with the Corporate Communications Manager.
2. Messenger services should be requested through the Call Centre using the ZITRON system.
3. The functions of a photographer should be outsourced.
AUDIT SECTION
DESIGNATION AUTH ACT REC COMMENTS
Chief Internal Auditor 1 1 1
Senior Internal Auditor 2 1 2 One for Operations and the other for Systems
Internal Auditor 4 1 5 Increase to 5 in line with workload.
Audit Assistant 10 8 10
Audit Assistant II 0 1 0
Administrative Assistant-Clerk-Audit 1 1 1
TOTAL 18 13 19
AUDIT
FUNCTIONS, PROCESSES 1. Relationship and communication between audit and Security should be clarified and make
AND SYSTEMS security responsible for external communication with the police.
2. Auditors need to be trained to audit IT systems. Council is moving towards e-governance
where systems will be computerized under IT.
TECHNOLOGY/AUTOMATION 1. Manual operations should be streamlined and computerized.
2. Audit tools like the CAAT audit system should be implemented.
RESEARCH AND CONTRACT MANAGEMENT- ECONOMIC DEVELOPMENT AND RESEARCH.

City Economic Development Officer-City 1 Transferred from Public Relations.
Economic Development & Research
Manager
Economic Development Officer-Economic 1
Development & Research Officer
Manager (Research & Contract 1 0 0 Abolish. Duties merged with Economic Development
Management Unit) & Research Officer-Contract Management
Administrative Assistant- Clerk Economic 1 1 1
Development and Research
TOTAL 2 2 3
ECONOMIC DEVELOPMENT AND RESEARCH

FUNCTIONS, PROCESSES 1. Use internal expertise in other departments for the research component.
AND SYSTEMS 2. There is an existing Research Memorandum of Understanding with the National University of
Technology. This should be fully utilized.
HUMAN RESOURCES SECTION

All human resources functions have been transferred to the newly established Human Capital Department.
Town Clerk 1 0 0
Human Resources Manager 1 1 0
Principal Human Resources Off. 1 0 0
Principal IR Officer I 1 0 0
Senior Health & Safety Officer 1 1 0
Industrial Relations Officer I 2 0 0
Human Resources Officer 1 2 2 0
Human Resources Assistant 1 1 0
TOTAL 10 5 0
TRAINING-MOVED TO THE NEW HUMAN CAPITAL DEPARTMENT

Senior Training Officer 1 0 0
Training Officer 1 1 0 0
Training Officer II 1 1 0
TOTAL 3 1 0
WORK STUDY-MOVED TO HUMAN CAPITAL DEPARTMENT

Senior Work Study Off. 1 1 0
Work Study Officer I 2 2 0
Work Study Officer 2 9 0
TOTAL 5 3 0
PENSIONS- MOVED TO HUMAN CAPITAL DEPARTMENT

Section Acc. Officer 1 1 0
Acc. Assistant 1 1 1 0
Snr Clerical Assistant 1 1 0
TOTAL 3 3 0
MEDICAL AID- MOVED TO HUMAN CAPITAL DEPARTMENT

Snr Acc. Assistant 1 1 0
Acc. Assistant 1 1 1 0
Acc. Assistant II 1 1 0
Snr Clerical Assistant 2 2 0
Clerical Assistant 1 0 0
TOTAL 6 5 0
SUMMARY OF NUMBERS
SECTION AUTHORISED ACTUAL RECOMMENDED
Town Clerk’s Office 2 1 2
Corporate Communications 18 11 17
Audit 18 13 19
Economic Development & 2 3 4
Research
Human Capital 10 5
Training 3 1
Work Study 5 3
Pension 3 3
Medical Aid 6 5
Total 65 43 42
CHAMBER SECRETARY DEPARTMENT
CHAMBER SECRETARY
LEGAL FIRE & RESCUE SECURITY &

ADMINISTRATION COMMITTEES SERVICES SERVICES TRAFFIC
SECTIONS Legal Services Division FIRE AND RESCUE SECURITY AND TRAFIC
SERVICES DIVISION
 ADMINISTRATION  DEBT COLLECTION  FIRE  SECURITY
 COMMITTEES  PROCUREMENT  AMBULANCE  TRAFFIC
SERVICES
CHAMBER SECRETARY’S OFFICE

Designation Auth Act Rec
Chamber Secretary 1 1 1 Title determined by the Urban
Councils Act Chapter 29:15.
Personal Assistant to the Chamber Secretary 1 1 1
TOTAL 2 2 2
ADMINISTRATION This section service the Town Clerk, Chamber Secretary and Human Capital departments.
Senior Administrative 1 1 1
Officer-Administrator
Administrative Officer 1 1 0 Abolish and merge the duties with those of the Administrator
and the Administrative Clerk.
Administrative Assistant- 1 1 1 Duties to include coordination with clerks from divisions and
Administration Clerk sections
Senior Clerical Assistant – 4 Role overlaps with Usher in the Public relations and the
ex Town Clerk’s Receptionist at the Town Clerks office. Merge the two jobs and
(Receptionist)- Receptionist create four Receptionist jobs one will be stationed at the Town
Clerks reception, one at the City Hall Front Desk and the other
two will be at the Tower Block front desk. Security should
provide 24-hour guard duties to City Hall and Tower Block.
Senior Records Assistant 1 1 0 Abolish. All Human Resources Records have been moved to
the Human Capital Department.
Records Assistant 1 1 0 Abolish and merge duties with Records Clerk.
Senior Records Clerk 1 0 0 Abolish and merge duties with Records Clerk.
Records Clerk 2 2 2 Custodians of all non-human resources documents. Duties to
include Printing. Reports to Administrator.
Admin Typing Pool 1 1 0 Abolish. Staff to use the computers in the departments.
Supervisor
Admin Shorthand Typist 3 1 0 Abolish. Staff to use the computers in the departments.
Admin Senior Typist 1 1 0 Abolish. Staff to use the computers in the departments.
Admin Typist 3 3 0 Abolish. Staff to use the computers in the departments.
Caretaker 1 0 1
Hall Overseer 1 1 0 Abolish. Merge duties with Caretaker
Labour Overseer- Team 0 0 1 To supervise and deploy all messenger cleaners.
Leader Messenger/ cleaner
Messenger-Motorized 8 0 0 Transfer Messengers under the Administration and
Messengers (reference Committees Section to the Corporate Communications Section
Corporate Communication under the Town Clerks Section. All these messengers will
Section) service all Council Departments. Coordination would be
through the ZITRON system. Departments such as health will

be provided with specialized messenger services.
Labourer-Messenger- 14 12 14 Messenger-Cleaners will be responsible for cleaning offices
Cleaner and for cleaning outside the premises at the City Hall. They will
also clean the small and large city halls and be responsible for
internal messenger duties
TOTAL 43 30 24
CHAMBER SECRETARY, TOWN CLERKS AND HUMAN CAPITAL ADMINISTRATION

Functions, Processes 1. All Human Capital functions will be performed and centrally coordinated by the newly created
and Systems Human Capital Department. The AS400 IT system and the Zitron system will enhance, efficiency
and communication and coordination with all departments
2. Advertisements arising from Council Resolutions should be processed by the Committee officer
dealing with the processing of development permit adverts..
Technology 1. Software packages should be used to improve the transfer processes in conveyancing.
COMMITTEES SECTION
Senior Committees Officer 1 1 1
Senior Committee Ass. 1 0 0 Abolish. Duties merged with Committee Officer.
Committee Officer 1 1 1 0 Abolish. There is a Duplication of duties of Committee Officer I & II.
Committee Officer II- 4 3 5 Role overlaps of all levels of Committee officers –merge duties -
Committee Officer hierarchies caused by the skewed grading system. Committee Officers
should be computer literate – need to do their own typing.
Personal Ass. the Mayor 1 Transferred from Public Relations.
Mayoral Chauffer’s 2 Should be trained on guarding duties and provide security to the
Mayor. Transferred from the Public Relations.
Senior Messenger- 1 1 1 Specifically designated for Councillors and Driving Council Mini-Buses.
Motorized Messenger
Committees Typing Pool 1 1 0 Abolish. Duties merged with Senior Committee Officer.
Supervisor
Committees Senior Typist 1 0 0 Abolish. Committee Officers to type Council Minutes.
Committees Typist 1 1 0 Abolish. Duties merged with Committee Officer
Print Machine Operator 1 0 0 Abolish and merge with the Records Clerk. Bulk Printing should be
centralized using the Rizor Machine housed in the Financial Services
Department.
TOTAL 11 8 10
LEGAL SERVICES SECTION

DESIGNATION AUTH ACT REC COMENTS
City Legal- Manager 1 1 1
Legal Services
Legal Officer 1 1 4 1 each for Labour, Debt Collection, contracts and procurement
Admin Officer-Licensing 1 1 1
Administrative Officer- 1 1 1
Conveyancing
Receptionist to the NEW 1 To handle all visitors and telephone calls for the legal section. Also
Legal Services coordinates legal issues from departments
Section Accounting 1 1 0 Abolish. Duties to be undertaken by one of the four legal officers.
Officer
Senior Accounting Ass. 1 1 0 Abolish-Duties to be done by the legal officer in charge of debt
collection.
Accounting Assistant II 1 1 0 Abolish
Senior Clerical Ass. 6 2 6
Debt Collection Clerks
Senior Typist 2 1 0 Abolish
Clerical Assistant 1 0 0 Abolish
Messenger 1 0 0 Abolish
TOTAL 17 10 14
LEGAL SERVICES
Functions, 1. Debt Recovery functions to be done in the Financial Services department up to bad debt recovery level.
Processes and 2. Templates for documents that are used regularly should be put in place. This will bring consistency and
Systems increase effectiveness.
3. Indexing of minutes should be done by Committee Officers who take the minutes and type them.
4. Interns should be utilized to update the backlog on by-laws.
5. Advertisements should be processed by the committee officer dealing with the processing of
development permit adverts.
Technology 1. Software packages should be purchased to improve transfer processes in conveyancing.
PROCUREMENT
Procurement Function transferred from the Finance Department for checks balances and control.
Separate purchasing and payments..
DESIGNATION AUTH ACT REC COMMENT
Finance Manager-Head 1
Procurement
Accountant-Tender Officer 1
Accountant-Buyer 3
Procurement Clerk 1
TOTAL 6
FIRE AND RESCUE SERVICES DIVISION

FIRE SECTION
DESGNATION AUTH ACT REC COMMENTS
Chief Fire Officer- Chief Fire 1 1 1
& Rescue Services Officer
Divisional Officer- 2 2 2 One for administration and one for operations
Fire Fighting Manager-
Assistant Divisional Officer 3 1 0 Abolish. Merge duties with Station Fire Officers to reduce heavy
top structure that creates a bureaucracy.
Station Officer-Station Fire 3 3 4 Combine Station Fire Officer and Assistant Divisional Officers
Officer Role overlaps of Assistant Divisional Officer and Station Officer.
Sub Fire Officers-Crew 13 8 16 12 for Operations and 4 for fire prevention. Fire prevention
Supervisor functions are included in the City by laws that are being updated.
Leading Fire Fighter- 26 9 24 The leading fire fighters drive the water tenders, rescue tenders
Rescue Team Leader and the water carrier. There are 5 Water Tenders, an emergency
rescue tenders, water carrier, turn table ladder and a hydraulic
platform. There are 3 shifts plus one relief shift in a 24 hour day.
First Class Fire Fighter-Fire 18 4 0 Abolish. Merge duties with Rescue Team Leaders because
Tender Operator duty overlaps.
Fire Fighter 96 76 93 Number determined by deployment patterns.
Assistant-Admin Clerk
Charge Hand 1 1 1 Reports to the Chief Fire and Rescue Services Officer. The
Chief Fire and Rescue Services will have a functional
relationship with the Workshop Manager.
Motor Mechanic 2 1 2 One of the workshop attendants should be either class 1 or 2
and be supported by a 3 or class 4.
Ass. Motor Mech.-Workshop 2 2 2 One of the workshop attendants should be either class 1 or 2
Attendant and be supported by a 3 or class 4.
Clerical Assistant Stores 1 0 0 Abolish. Merge duties with AA Stores under Stores Clerk.
AA Stores-Stores Clerk 1 0 2 In line with workload.
Control Room Operator 9 5 9
(Senior Typist) Receptionist 1 1 1
Personal Assistant-
Receptionist
Senior Clerical Assistant- 1 0 2 Two cashiers for checks and balances.
Cashiers
Senior Typist 1 1 0 Abolish. Functions have become redundant. Officers should type
their own work.
Print Machine Attendant 1 1 0 Abolish. The function is redundant. There is no printing taking
place to justify a print machine operator.
Kitchen Attendant 3 0 0 Abolish. Officers should prepare their own food.
Messenger 1 1 0 Messengers have been pooled. The division will utilize the Motor
Cycle messengers under the ZITRON system.
Labourer-Messenger- 20 16 16 Four at each Fire and Rescue Station, i.e. Famona, Nketa, North
Cleaner end and Nkulumane.
TOTAL 206 134 176
FIRE SECTION
Functions, 1. Introduction of a Fire and Rescue Training school that will train personnel for Bulawayo City Council and other Councils.
Processes This should be coordinated with the Talent Development Manager in the Human Capital Department.
and Systems 2. City By-Laws on fire should be updated to enable the fire section to move from response to prevention. This is a potential
revenue source from fire safety violations.
3. The Mechanical Workshop in the Fire and Rescue Services Division should report directly to the Head of the Division and
functional relationship with the Workshop Manager. Minor mechanical faults can be done at the Fire Station and major
maintenance work transferred to the mechanical workshop..
4. Snake and bee removal should be moved to the Parks section under the Housing and Community Services
Department. Tree cutting should also be domiciled in the Parks Section.
5. There are solar geysers purchased in May 2015 to reduce the energy bill that have not yet been installed by the
Engineering Department. Departmental Internal Communication within Council should improve
Technology 1. A tracking system for the fire and rescue fleet should be installed.
2. Installation of a two-way communication radio system would greatly improve communication.
3. There should be a backup system for the control room. The Section should have a functional relationship with IT to enable
the backup system to operate effectively.
AMBULANCE SECTION
Senior Divisional 1 1 1
Ambulance Officer-
Ambulance Services
Manager
Sub Ambulance Officer 3 3 3
Administration Assistant- 1 0 1
Administrative Clerk
Senior Ambulance 54 24 45 They are currently 15 ambulances for 4 stations working on a
Technicians shift basis.
Ambulance Technicians 54 22 45
Clerical Assistant- 1 0 2 Separation of duties ie collecting and receipting money paid

Cashiers for ambulance services and inquiries.
They handle an average of 27 000 calls a year, averaging 70
calls a day.
TOTAL 114 50 97
SECURITY AND TRAFFIC DIVISION

SECURITY SECTION
Senior Security Officer- 1 1 1
Chief Security and
Traffic Officer
Security Officer 1 1 1
Sergeant Major- 3 3 5 Inspectors will be responsible for the following Functions-

Inspectors Guarding, Vending Control, Investigations, Administration,
Operations,
Sergeants 9 5 13 6 Base Sergents, 2 Sergents CIT & Rapid response, 3 Vending
Sergents, 1 Investigations Sergeants & 1 Administration
Sergeant,
Driver 1 1 0 Abolish. Sergeants and Inspectors to do driving duties.
Corporals 44 36 47 According to deployment patterns.
Security Guards- 714 638 454 Install barricades, alarm systems and CCTV at installations
Bulawayo Municipal such as pump stations and remove Municipal Police. Install
Police security doors at Revenue halls and reduce the number of
Municipal Police. The Rapid Response Team will respond to
any alarms raised at the installations. The deployment analysis
shows that if this is installed, there will be a reduction of 260
Municipal Police Officers.
Labourer 1 2 0 Abolish and utilize from the pool of cleaner messengers
stationed in the Tower Block.
TOTAL 774 687 521
SECURITY SECTION
FUNCTIONS, PROCESSES  Cash in Transit (CIT) collection from revenue points and movement to the banks should be
AND SYSTEMS done by trained security personnel.
TECHNOLOGY  Introduce Closed Circuit Television system (CCTV) and panic buttons in revenue halls. This
will reduce the number of security personnel deployed in these areas as monitoring will be
done from a central point and in the event of any event that requires response, a Rapid
Response Team will be send to attend to the scene.
TRAFFIC SECTION
Traffic Officer 1 1 1
Senior Clerical Ass. Traffic Clerk 3 3 3
Parking Assistant-Parking Attendant 31 18 31
TOTAL 35 22 35
VALUATION SECTION
VALUATION SECTION- Transferred to newly established Valuations and Estates Division in the Finance
Services Department.
City Valuer 1 1 0
Principal Valuer 1 0 0
Valuer 3 2 0
Senior Valuation Assistant-Administrator 2 1 0
Valuation
Valuation Assistant- 6 4 0
Assistant Valuer
(Senior Short Hand Typist) Personal 1 1 0
Assistant to City Valuer-Receptionist
Senior Clerical Assistant-Valuation Clerk 1 0 0
Clerical Assistant I 1 1 0 Abolish
Messenger 1 1 1 0 Abolish. Use Motorized Messengers in the
Cluster.
Cleaner 1 1 0 Abolish. Placed in the Cluster of Messenger
Cleaners.
TOTAL 18 12 0
SUMMARY OF FIGURES
Chamber Secretary’s 2 2 2
Office
Administration 42 32 24
Committees Section 11 8 10
Legal Services Section 17 10 14
Procurement 6
Fire 206 134 176
Ambulance 114 50 97
Security 774 687 521
Traffic 35 35 35
Valuation 18 12
Total 1220 958 885
HUMAN CAPITAL DEPARTMENT
DIRECTOR HUMAN CAPITAL
ORGANISATION REWARD AND EMPLOYEE

GENDER DESK
DEVELOPMENT RECOGNITION RELATIONS & SHE
HUMAN CAPITAL DEPARTMENT
GENDER ORGANISATION DEVELOPMENT REWARD AND EMPLOYEE RELATIONS

DESK RECOGNITION
Research and planning section Salaries Safety, health and environment
Talent development Loans and pensions Industrial relations
Medical Aid
HUMAN CAPITAL DIRECTOR’S OFFICE

DESIGNATION AUTH. ACTUAL RECOM. COMMENTS
Director Human Capital 1
Personal Assistant 1
Gender Officer 1
Total 3
ORGANISATION DEVELOPMENT
DESIGNATION AU AC RE COMMENTS
TH T C
Divisional Head Organisation Development 1
Research and Planning Manager 1
Workforce Planning/Research and Job 4
Evaluation Officer
Human Capital Information Systems 1
Officer
Performance Management Officer (RBM) 3
Human Capital Records Clerk 3
Human Capital Data Capture Clerk 2
Talent Development Manager 1
Talent Development Officer 2
Recruitment and Selection Officers 4
TOTAL 22
REWARD AND RECOGNITION

Divisional Head Reward and 1
Recognition
Salaries Officer 5 One for each department in Council and only one doubling for
the Town Clerk and Chamber Secretary Departments.
Salaries Clerk 5 One to service each Department (TC and CS combined).
Loans & Pension Officer 2 One for pensions and one for loans.
Loans & Pension Clerk 2
Medical Aid Officer 1
Medical Aid Clerk 5 One to service each Department (TC and CS combined).
Claims Adjudicator 1
Total 22
EMPLOYEE RELATIONS & SHE

Employee Relations 1
Manager
Safety, Health and 2
Environmental Officer
Industrial Relations 3
Officer
TOTAL 6
SUMMARY OF FIGURES
SECTION AUTH ACT RECOMMENDED
Human Capital Director’s 3
Office
Organisation 22
Development
Reward and Recognition 22
Employee Relations 6
TOTAL 53
FINANCIAL SERVICES DEPARTMENT
FINANCE
INFORMATION CENTRAL REVENUE

ADMINISTRATION ACCOUNTS VALUATION AND
TECHNOLOGY DIVISION ESTATES
SECTION DIVISION
SECTIONS CENTRAL ACCOUNTS DIVISION REVENUE VALUATION AND ESTATES

DIVISION DIVISION
Administration section Accounting services Revenue hall Valuation
Information technology Risk and cash flow Revenue offices Estates
Stores Licensing
Meter Reading
DIRECTOR’S OFFICE
Financial Director 1 1 1
Deputy Financial Director 1 0 0 Abolish, Duties to be done by newly created Divisional Head
Ass.Finance Director 1 0 0 Abolish. Duties to be done by the Divisional Head Revenue.
Personal Assistant 1 1 1
Trainee Accountant 2 0 0
P.A to Assistant FD 1 0 0
Finance Manager 1 0 0 Abolish
P.A to Assistant FD 1 0 0 Abolish
Finance Manager- 1 1 1 Abolish and merge duties with the Divisional Head Central Accounts
Divisional Manager
Central Accounts
Finance Manager- 1 1 1
Divisional Head Revenue
TOTAL 10 4 4
ADMINISTRATION SECTION
Accounting Manager- 1 1 1
Administrator
Assistant Manager 1 1 0 Abolish and transfer the duties to Accounting Services section
(Vat Officer)
Documentation Supervisor 1 1 0 Abolish and Merge duties with the Records Clerk
Accountant-Admin. Clerk 1 1 1 Duties are clerical duties
Assistant Accountant 3 1 0 Abolish and merge with the Administrative Clerk
Documentation Assistant 1 0 0 Abolish and merge the duties with Administrative Clerk
Senior Clerical Assistant 2 2 0 Abolish- duties to be done by the new receptionist
Receptionist 0 0 1 New
Senior Clerk Records 1 0 0 Abolish and Merge the duties with Records Clerk
Records Clerk- 1 0 2 Duties to include bulk printing, filing and stationery distribution
Senior Office Assistant 1 1 0 Abolish and Merge duties with Messenger cleaner
Office Assistant 3 0 0 Abolish and transfer duties to the cleaners in the pool.
Maintenance Officer- 1 1 1
Caretaker
Cleaner-Messenger/Cleaner 10 10 30 All Cleaners in different sections at Tower Block and Revenue Hall
have been placed in a pool.
Total 27 19 36
ITEM RECOMMENDATION
Functions, Processes and Systems  The Finance department should computerise most of its manual systems
INFORMATION TECHNOLOGY SECTION

IT Manager 1 1 1
Senior Programmer 1 1 0 Abolish – More cost effective to purchase IT shelve programs
Systems Analyst 2 1 2 One responsible for Operations and the other for Networks
Web Analyst 0 0 2 Needed to supports Corporate Communications
Programmer-Systems 3 1 1
Support Analyst
Punch Room Supervisor 1 1 0 Abolish – overtaken by technology
Operations Supervisor 1 1 1
Computer Operator- 3 3 5 The 6 Departments to be handled by t 5 Technicians with one
Computer Technicians technician shared between Town Clerk and Chamber Secretary
Data Input Clerk 6 5 0 Abolish – overtaken by technology
Office Assistant 1 0 0 Abolish – overtaken by technology
TOTAL 19 14 12
CENTRAL ACCOUNTS DIVISION

ACCOUNTING SERVICES SECTION
Accounting Manager- 2 2 1 Workload can be done by one person
Section Accountant
Accountant-Accounting 2 1 2 One for Budgets and the other for Financial reports
Officer -
Assistant Accountant- 1 0 2 One for budgets and the other for financial reports
Accounts Clerk-Budgets
and Financial
Accounting Assistant 11 1 1 0 Abolish and Merge Duties with Accounts Clerk
Assistant Manager- 0 0 1 Transferred from Finance Administration to Accounting Services,
(Vat Officer) its functions are best suited in this section.
Senior Clerical Assistant- 2 1 0 Abolish. Duties to be done by the Accounts Clerk
TOTAL 8 5 6
ACCOUNTING SERVICES
Functions, Processes 1. Need for training on costing of services e.g. plant and equipment costing
and systems 2. The section to be trained on how to produce journals and monthly reports
3. Capturing of time sheets – has to done under one source
RISK AND CASH FLOW MANAGEMENT SECTION

Finance Manager 1 1 0 Abolish and merge duties with that of the Section
Accountant
Accounting Manager-Section 1 1 1
Accountant
Assistant Accounting Manager 2 2 0 Abolish and merge the duties with the Section Accountant
Accountant-Accounting Officer 1 1 2 One for Payments and Reconciliation and the other for
Investments
Accounting Assistant 1-Accounts- 3 1 3 2 for Reconciliation and payments and 1 for Investments
Clerk- Reconciliation
Clerical Assistant 1 2 1 0 Abolish and Merger duties with Accounts Clerk
TOTAL 10 7 6
STORES SECTION
DESIGNATION AUTH. ACT REC COMMENT
Finance Manager 1 1 0 Transferred to Procurement Section in the Chamber Secretary
Department. Stores duties transferred to the Stores Controller.
Accounting Manager- 2 1 1 Duties for one Accounting Manager transferred to the Town Clerk.
Stores Controller
Accountant 4 3 0 Transferred to Procurement Section in the Chamber Secretary
Department
Assistant Accountant 3 3 0 Transferred to Procurement Section in the Town Clerks Department
Accounting Assistant 11 2 1 0 Transferred to Procurement Section in the Town Clerks Department.
Store Man -Stores 5 0 5

Person
Senior Clerical Assistant- 3 2 3
Stores Clerk
Senior Stores Assistant 1 0 0 Abolish. Merge the duties with the store person
Haulage Overseer- 1 0 2 Increased to 2 drivers because of increased volume of work.
Heavy Vehicle Driver
Driver/Overseer- Light 1 1 1
Vehicle Driver
Typist /Receptionist- 1 1 1
Receptionist
Senior Office Assistant 1 0 0 Abolish and Merge the duties with the General Worker
Stores Assistant 2 1 0 0 Abolish and Merge the duties with Stores attendant
Stores Attendant 7 4 5 One stores attendant to deputise each stores person.
Messenger-Motorized 1 1 1
Messenger
CLEANER (General 10 5 5
Ass.)-General Worker
TOTAL 44 23 24
REVENUE DIVISION
FINANCE SERVICE-REVENUE HALL SECTION
DESIGNATION AUTH. ACT REC COMMENT
Section Accountant
Assistant Accounting 3 2 0 Abolish and merge duties with the Accounting Manager
Manager
Credit Control-Arrears 1 1 1
Officer
Accountant- Accounting 2 2 3 One for Housing, Two for Consumers and Rates
Officer
Accounting Assistant 1- 4 2 0 Abolish and Merge the duties with the Accountant-Credit
Accounting Control
Accounting Assistant 11 3 2 0 Abolish and Merge the duties with Accountant- Credit Control
Switchboard Supervisor 1 1 0 Abolish and Merge duties with the Switchboard Operator
Accounting Assistant 1 0 1 In charge of the three ranks.
(Renkini)-Accounts Clerk-
(Ranks)
Cashiers 10 10 10
Accounts Clerk (Renkini, 9 2 6 Two per rank office.
Entumbane, Nkulumane)-
Cashiers
Senior Clerical Assistant- 20 14 20 Merge the duties with that of the Clerical Assistant
Accounts Clerk-Revenue
Switchboard Operators 2 2 2
Clerical Assistant 1 13 13 0 Abolish. Merge with duties of the Accounts Clerk Revenue
Driver/Overseer 2 1 0 Abolish. Duties to be done by Cash in Transit driver in the
Security Department.
Senior Office Assistant 1 0 0 Abolish. Duties to be done by pool messenger-cleaners f
Disconnection /Supervisor 2 0 1
Accounts Clerk (Cut Offs) 2 1 1
Plumber 1 1 1
Labourer (Cut Off Team) 13 6 18 Need to procure motor cycles to enhance efficiency, and this
(General Worker-Cut Offs) will also reduce the number of Cut Off team
Trade worker 11(Cut Off 11 8 0 Merge duties with Labourer and Trade worker to form a
Team) (General Worker– (Cut off Team)
Cut Offs)
Accounts Clerk (Bill packing) 1 1 0 Abolish
Bill Packer 30 25 18 To be complemented by 12 Housing Ass.in the Rent Offices.
Office Assistant 3 1 0 Abolish and duties to be done by cleaners from the pool.
TOTAL 137 97 83
FINANCE SERVICES- REVENUE HALL

1. All the vacant positions should be filled because the system of checks and balances is being compromised;
the same person is receipting, checking and balancing. This creates high risk of fraud.
2. Rates and Consumers should be merged to form one section and be headed by one person. They have
role overlaps.
3. Cut-offs not working well because consumers simply turn the meters on soon after the officers have left. We
recommend that meters should be dug out to avoid reconnection or hefty penalties be imposed.
4. The section must procure motor cycles to enhance mobility and efficiency
5. Can be performed best when IT sorts all bill before printing
Technology 1. The section to utilize the use of emails, and use mobile phones
FINANCIAL –HOUSING –REVENUE 10TH FLOOR-Rent Office Administration

Section Accountant
Accountant-Accounting 1 1 2 Responsible for the 12 Rent Offices.
Officer
Accounting Assistant 11 2 2 0 Abolish and Merger the duties with Accountant
Accounts Clerk
Cashier 3 0 0 Abolish. Duties to be done by cashiers in Rent Offices.
Accounts Clerk 1 1 0 Abolish and Merge the Duties with Accounts Clerk for
revenue Offices.
Records Clerk 1 1 0 Abolish and Merge duties to with Records Clerk in Finance
Administration
Office Assistant 1 0 0 The duties to be done by the pool of messenger-cleaners
TOTAL 16 11 9
FINANCIAL-HOUSING-REVENUE
Functions, Processes 1. Cash Collection and receipting should be done in the revenue hall.
and Systems
HOUSING –RENT OFFICES THIS IS THE STANDARD STRUCTURE FOR ALL RENT OFFICES
Accountant 12 9 0 Abolish. Role not necessary.
Senior Cashier 8 4 12 1 for each Revenue Office
Cashier 33 27 26 Two for each Revenue Office. Deployment will vary according
to demand.
Accounts Clerk 12 12 0 Abolish. Transfer writing of demand letters to cashiers
Housing Assistant- 15 9 13 1 for each Revenue Office. Deployment will vary according to
Revenue Assistant demand.
General Assistant 2 1 0 General Worker in the Housing and Community Services
department to double up with Revenue Offices cleaning.
TOTAL 82 62 51
HOUSING REVENUE OFFICE

Functions, 1. Two cashiers per rent Office. One of the cashiers will attend to queries and the other attending to the cash desk.
Processes
and 2. Final demands can be send technologically through SMS and email etc.
Systems 3. IT to improve on attending to technical faults affecting the functioning of the system.
4. Full utilization of the AS 400 will reduce the duties of the accountant.
5. We recommend the purchase of chairs with back support, since most of such chairs are broken
6. We recommend the purchase of fake money detectors to avoid cashier being given fake notes
LICENSING SECTION
Licensing Officer 1 1 1
Accounting Assistant 1- 1 1 0 Abolish and Merge duties with the job of the Licensing
Officer
Clerical Assistant- 2 2 2
Licensing Clerk
TOTAL 4 4 3
FINANCE SERVICES- METER READERS SECTION

Assistant Accounting 1 1 1
Manager- Accounting
Officer-Meter Reading
Assistant Accounting - 1 1 2 In line with workload.
Accounts Clerk
Book Keeper 1 1 0 Abolish and merge with Accounting Officer-Meter Reading
Accounting Assistant 1 0 0 Abolish and merge duties to the Accountant –Meter reader
Senior Clerical Assistant 1 1 0 Abolish and Merge duties with Accounts Clerk
Senior Meter Reader- 2 0 0 Abolish and Merge duties with the Accounts Clerk
Meter Reader 36 35 36
TOTAL 43 38 39
FINANCE SERVICES- METER READERS SECTION

Functions, Processes 1. Meter reading team should use the GIS Map on routes to enhance efficiency.
and Systems 2. The section should procure motor cycles to enhance the efficiency of the section
VALUATION AND ESTATES DIVISION

VALUATION
City Valuer-Divisional Head Valuations 1 1 1 Will be in charge of Valuation and Estates Sections.
and Estates
Principal Valuer 1 0 1
Valuer 3 2 2
Senior Valuation Assistant- Valuation 2 1 1
Officer
Valuation Assistant- 6 4 4
Assistant Valuer
(Senior Short Hand Typist) Personal 1 1 1
Assistant to City Valuer-Receptionist
Senior Clerical Assistant-Valuation Clerk 1 0 1
Clerical Assistant I 1 1 0 Abolish and merge the duties with Valuation Clerk
Messenger 1 1 1 0 Abolish. Use Motorized Messengers in the Cluster.
Cleaner 1 1 0 Abolish. Moved to the Cluster of Messenger Cleaners.
TOTAL 18 12 11
ESTATES MANAGEMENT SECTION

Estates Officer 1 0 1
Snr. Administrative Ass.t (Vending)- Vending Clerk 1 0 2
Admin. Assistant 1- Clerk- Estates 3 2 4
Clerical Assistant (Vending)- 2 1 0 Abolish. Merge the duties with the Vending Clerk
Clerical Assistant (Data Capture) 1 0 0 Abolish. Merge with Clerk-Vending
Caretaker 1 0 1
Estates Attendant- 1 0 1
General Worker
TOTAL 10 3 9
SALARIES SECTION
Accounting Manager- 1 1 0 Transfer the duties the to the new Human resource
department
ASSISTANT ACCOUNTING MANAGER- 1 0 0 Transfer the duties the to the new Human resource
Salaries and Staff Records Officer department
Accountant- Staff Pensions Officer 2 2 0 Transfer the duties the to the new Human resource
department
Accounting Assistant 11- Medical Aid Clerk 10 8 0 Transfer the duties the to the new Human resource
department
SENIOR ACCOUNTS CLERK- Pension & 1 0 0 Transfer the duties the to the new Human resource
Loans Clerk department
TOTAL 15 11 0
SUMMARY OF FIGURES
FINANCE SERVICES DEPARTMENT
SECTION AUTHORIZED ACTUAL RECOMMENDED
Director Office 10 4 4
Finance Administration 27 19 36
Information Technology 19 14 12
Accounting services 8 5 6
Risk and cash flow 10 7 6
Stores 44 23 24
Revenue hall 137 97 83
10th floor Revenue 16 11 9
administration
Rent offices 82 62 51
Licensing 4 4 3
Meter reading 43 38 39
Valuation 0 0 11
Estates 0 0 9
Salaries 15 11
TOTAL 413 295 293
HEALTH SERVICES DEPARTMENT
Health Services Department
Environmental Health
Administration Section Personal Health Division
Division
DIVISIONS AND SECTIONS
Administration Section Environmental Health Division Personal Health Division

Cleansing- Landfill Site Clinics
Cleansing - Workshop Hospital
Cleansing-Refuse removal Dental
Cleansing-Public Conveniences Pharmacy
Pest Control Laboratory
Environmental Health Inspectorate
Section
Cemeteries
DIRECTOR’S OFFICE
Director of Health Services 1 1 1
Deputy Director of Health 1 0 0 Abolish. Functions of Dep. Director and Ass. Director merged
Services to be performed by the new position of Divisional Head
Personal Ass. to Director 1 1 1
TOTAL 3 2 2
ADMINISTRATION
Officer-ADMINISTRATOR
Administrative officer 1 1 0 Abolish. Merge with Administrator
Administrative Assistant - 1 1 2
Administrative Clerk
Receptionist 1
Records Assistant-Records Clerk 1 1 2
Typing pool supervisor 1 0 0 Abolish. Officers to use their own personal computers
Senior clerical Assistant 3 3 0 Abolish
Shorthand typist 1 0 0 Abolish position. Officers to use their own computers for typing.
Records Assistant 1 1 0 Abolish and merge with Records Clerk
Senior typist 1 1 0 Abolish. Abolish position. Officers to do their own typing.
Typist clerical Assistant 2 0 0 Abolish position. Officers to use their own computers for typing
Clerical Assistant 2 2 0 Abolish. Merge functions with those of Senior Clerical Assistant.
Senior messenger- 1 0 0 Abolish. Functions transferred to supervisor-municipal offices
Motorised Messengers/ riders 2 2 2 New job for created for urgent mail and specimen delivery services
Messengers-Messenger cleaner 1 1 2
Totals 19 14 10
ADMINISTRATION
Area Recommendations
Functions, 1. An on-line booking system linking the clerk at Head Office and the Cemeteries Section would facilitate
Processes ease of communication between the Offices regarding bookings for graves.
2. BCC should install a Data Base Management System for ease of access of information such as the
and Systems one used in the Records Section in the City Hall or in the Engineering Services Department
3. BCC should consider charging reasonable or break-even clinic fees to enable the Department to
recover the costs.
Technology 1) Consider installing a computerised receipting system for recording income efficiently and effectively
2) The implementation of the Equipment/Vehicle Replacement Policy for the refuse removal fleet should
enhance service delivery which is currently compromised because of the delay in implementation.
ENVIRONMENTAL HEALTH DIVISION
ENVIRONMENTAL HEALTH DIVISION

Ass Director Environmental Health- 1 1 1
Divisional Head Environmental Health
Cleansing Superintendent- 1 0 1
Cleansing Manager
Crematorium Supervisor- 1 1 1 Position moved to the Cemeteries Section. Every
Cemeteries & Crematorium Supervisor cemetery shall have a Team leader and general
workers
TOTAL 3 2 3
ENVIRONMENTAL HEALTH INSPECTORATE SECTION

Divisional Environmental Health Officer
Supervisor -Environmental Health 4 3 4
Senior Environmental 6 3 0 Abolish -. Functions merged with Environmental
Health Officer Health Officer
Environmental Health 8 6 14 Merge functions of Environmental Officer with those of
Officer Senior Environmental Health Officer.
Environmental 15 6 15
Health Technicians
Meat Inspector 1 1 1
Technical Assistant 1 0 0 Abolish. Functions are redundant.
Meat Stamper 1 1 1
Totals 35 19 35
CLEANSING- REFUSE DISPOSAL- LANDFILL SITE

DESIGNATION AUT ACT REC COMMENTS
H
Heavy Plant Operator- Plant Operator 2 1 3 Heavy Plant Operator and Senior Plant Operator
merged with Senior Operator. Role overlaps.
Senior Plant Operator-Plant Operator 1 0 0 Abolish and merge Heavy Plant Operator and Senior
Plant Operator. Role overlaps.
Senior Clerical assistant- Cashier- 1 0 1
refuse disposal
Labourer Overseer- Team leader 1 0 1
Labourer-General worker 6 0 6
Totals 11 1 11
CLEANSING WORKSHOP
Charge- hand -Motor 1 1 1
Mechanic
Motor mechanic 3 3 3
Stores Ass-stores clerk 1 1 1
Trade worker 2 2 2
Workshop attendant 5 3 5
Totals 12 10 12
STREET CLEANING
Cleansing overseer- 10 6 10
team leader cleansing
Labourer-General worker 130 45 88 1 team leader supervises 8-10 General Workers. Abolish
42 in line with workload.
Totals 140 51 98
REFUSE REMOVAL
DESIGNATION AUT ACT REC COMMENTS
H
Cleansing officer 1 0 0 Abolish. Duplication of Cleansing Superintendent’s duties
Administrative assistant1 1 0 0 Abolish. Functions moved to Departmental Administration.
Cleansing Supervisor- 10 6 10
Team Leader
Haulage Overseer- 27 13 21 Abolish 6 in line with the equipment available. Review will be on the
Compactor Operator basis of the availability of material
Senior clerical Assistant 1 1 0 Abolish. Merged with those of Clerical Assistant.
Clerical Assistant-Clerk – 2 2 2 Functions merged with Senior Clerical Assistant. Role overlaps.
Refuse Removal Clerk
Trade workers 3 3 3
Labourer-general worker 142 72 80 Abolish 62 in line with the workload and availability of equipment.
Totals 188 97 116
PUBLIC CONVENIENCES
Cleansing Overseer- 5 0 3 Abolish 2. In line with workload.
Team Leader
Public Conveniences 2 2 4 Increased workload
Attendant
Labourers-general worker 35 29 35
Totals 42 31 42
PEST CONTROL
Senior pest control 1 1 1 Change job title to Pest Control Supervisor.
supervisor-pest control
supervisor
Pest control supervisor 2 2 0 Abolish. Merge duties with Senior Pest Control Supervisor. Role
overlaps.
Pest control overseer- 4 4 4
team leader
Spotter 3 1 3
Stores attendant 1 1 1
Labourers-general worker 38 15 38 Maintain status quo. Shortfall to come from seasonal workers
or consider community based contracts.
Totals 49 24 47
CLEANSING- REFUSE DISPOSAL- LANDFILL SITE
AREA Recommendations
Functions, 1) Establish a Water Quality Laboratory in the Environmental Health Section to facilitate internal quality control
Processes and instead of relying on the one in the Engineering Services Department.
Systems 2) More attention should be given to the creation of a dedicated unit for Disease Surveillance.
3) Replace equipment in time, in compliance with the Vehicle /Equipment Replacement Policy.
4) The requisition authorisation procedures should to shorten. Currently the approval process is cumbersome
and causes too many delays.
5) Renew the Air Pollution Control unit with up- to-date equipment.
 For effective Service Deliver, the Section needs to procure more pool vehicles, related equipment, adequate
pest control spraying chemicals, etc.
CEMETERIES AND CREMATORIUM SECTION

ATHLONE CEMETERY

Crematorium Cemeteries Officer 1 1 0 Abolish. Athlon cemetery is closed. Duties to fall under
crematorium supervisor
Labourer-General worker 5 4 0 Abolish. Use General Workers from Parks
Totals 6 5 0
LADY STANLEY CEMETERY

Labourer-General worker 4 1 0 Abolish. Use General Workers from West Park.
Totals 4 1 0
WEST PARK CEMETERY

Cemetery Asst-Team Leader 1 1 1
Incinerator Operator 0 0 1 New requirement
Labourer overseer 0 1 0 Abolish. General Workers supervised by Team Leaders
Labourer-General worker 48 36 40 Abolish 8. In-line with workload.
Totals 49 38 42
LUVEVE CEMETERY
Cemetery supervisor 1 0 1
Cemetery Ass. -Team leader 1 1 1
Labourer overseer 1 1 0 Abolish. Duties merged with those of Team leader
Totals 31 14 30
HYDE PARK CEMETERY

Cemetery Ass. –Team leader 1 1 1
Labourers-General 2 2 2
Worker
Totals 3 3 3
CEMETERIES AND CREMATORIUM

Functions, 1. Adopt an on-line booking system to enable the Clerk at head office to communicate with the Cemeteries on
Processes issues of bookings for burial space etc.
and Systems 2. Grave digging has been mechanised and the numbers of grave diggers has been reduces accordingly.
PERSONAL HEALTH DIVISION

PERSONAL HEALTH DIVISION ADMINISTRATION
Assistant Director- Personal Health- 1 1 1
Divisional Head Personal Health Services
Medical Officer Health 1 Will head the Hospital and Clinics. All Clinical
Medical Officers will report to this position.
Clinical Medical Officer 6 4 6
Chief Nursing Officer 1 1 1
Deputy chief nursing Officer-District 3 3 3
Nursing Officer
Claims adjudicator 1 0 0 Abolish. Move to Human Capital Department
Senior health promotion Officer- 1 1 3 One for each District
Health Promotion Officer
Health promotion officer 1 0 0 Abolish. Merge functions with Senior Health
Promote. Role overlaps.
Monitoring and Evaluation 1
Officer
Clerk-Data Capture 1 Works under Monitoring and Evaluation Officer

Senior Clerical Assistant – 4 1 2
Clerk-Clinics
TOTAL 18 11 19
PHARMACY-KHAMI ROAD
Pharmacist 1 1 1
Pharmacy Technician 1 0 1
Receptionist 1 0 0
Ware housing/stores Assistant-
Warehouse Attendant 2 0 2
Messenger-Cleaner 1
Totals 5 1 5
LABORATORY
Senior Medical Laboratory Technician 1 0 0
Medical Laboratory Scientist 1 1 2 Merged with State certified medical laboratory

technician
Technician 1
Radiographer 1
X-ray operator 1 1 1
Microscopist 2 2 2
Laboratory Attendant 1
TOTAL 5 4 8
DENTAL SECTION
Dentist 1 0 1
Dental Therapist 1 0 3
Dental Assistant 1 1 3
TOTAL 3 1 7
THORNGROVE HOSPITAL
THORNGROVE HOSPITAL
Sister in Charge-Hospital Administrator 1 0 1
RGNs with or without midwifery 18 4 18 Distinguish by Schemes of Advancement
SCNs 0 5 0 Abolished. Work done by RGN’s
Nurse Aide 20 10 16
Administrative Ass 1 1 0 Abolished. Role overlaps with senior clerical ass.
Inst Domestic Supervisor 1 0 1
Senior Clerical Assistant-Cashier 1 0 1
Driver-Driver Messenger 1 1 1
Cook 1 1 3 Merge role overlaps with Assistant Cook
Boiler attendant 2 1 2 Work overload
Tailor 1 1 1 .
Assistant Cook 2 2 0 Abolish post and merge with Cook
Laundry Overseer-Team leader laundry 1 0 1
Seamstress 1 0 0 Abolish. Function now redundant.
Laundry hand 6 4 5 Abolish 1 - in line with workload.
Cleaners 10 5 10
Counsellors 1 0 0 Abolish why
General Workers 2 why
Totals 68 35 62
THORNGROOVE HOSPITAL AND CLINICS

Functions, 1. Prioritise the need for adequate medicines, equipment and disinfectants
Processes 2. Consider charging economic fees at the hospital for cost recovery purposes.
and Systems 3. Computerise data collection methods to speed up the process of registration etc.
4. Internet connectivity required for quick transmission of medical results from the Lab. to the Clinics & hospital
5. ‘Schemes of Advance Policy’ should be use to cover all issues of extra education qualifications.’
Technology/ 1. Computerise revenue collection at the Clinics for administrative efficiency.
Automation 2. Computerise clinic patient registers and the requisition system to shorten the approval process.
3. New buildings especially at Cowdray Park. Some buildings are make shift &o too small to meet demands.
CLINICS
KHAMI ROAD CLINIC
Sister in Charge-Nurse- in-charge 1 1 1
RGN’s with mid-wifery& without 10 7 10 Distinguish by Schemes of Advancement
State certified medical laboratory technician 1 1 0 Move to Laboratory Section
Senior clerical Assistant- Clerk Clinic 2 1 1
Nurse Aide 0 1 2 Increased work load.
Orderly 2 0 0 Abolish. Functions redundant
Labourer-General workers 3 3 3
Primary care counsellor 1 1 2 Increased work load.
Totals 20 15 19
MAQHAWE CLINIC
Sister in Charge - -Nurse- in -Charge 1 1 1
Community health Sister-Community Health Nurse 1 0 1
RGNs with and without mid-wifery 13 6 13 Distinguish by Schemes of Advancement
Primary care counsellor 1 1 2 Increase workload
Nurse Aide 3 2 4 Increase work load
Senior clerical Assistant - Clerk clinics 1 0 1
Totals 22 12 24
E.F WATSON CLINIC

Sister in Charge- Nurse- in- Charge 1 0 1
SCNs 0 1 0 Ministry of Health directive
Primary care counsellor 1 1 2 Increased workload
Nurse Aide 3 2 4 Increased workload.
Senior clerical Assistant –Clerk -Clinics 1 1 1
Totals 20 13 21
DR SHENNAN CLINIC
DESIGNATION AUTH ACT REC
Community health Sister-Community Health Nurse 1 0 1 The Community Health Nurse will be in
charge of this particular clinic because of
the low staff establishment.
RGNs with / without mid-wifery 5 3 5 Distinguish by Schemes of Advancement
Primary care counsellor 1 0 1
Nurse Aide 2 2 2
Senior clerical Asstant -clerk clinics 1 0 1
Totals 11 7 11
COWDRAY PARK CLINIC

Sister in Charge- Nurse in Charge 1 1 1
Community Health Sister-Community Health Nurse 1 0 1

Primary care counsellor 1 1 2 Increased work load-
Nurse Aide 2 2 3 Increased work load.
Senior clerical Assistant-clerk clinic 1 1 1
Labourer- general worker 1 1 1
Totals 12 12 22
TSHABALALA CLINIC
Sister in Charge- Nurse in Charge 1 1 1
Community health sister-Community health nurse 1 1 1
Primary care counsellor 1 1 2 Increased work load-
Nurse aide 3 1 4 Increased work load-
Senior clerical Assistant- Clerk clinic 1 1 1
Totals 22 14 25
PUMULA CLINIC
Sister in Charge-Nurse- in-charge 1 1 1

Community health Sister- Community Health Nurse 1 1 1
Primary care counsellors 1 1 2 Increased workload.
Nurse Aide 3 3 4 Increase workload.
Senior clerical Assistant -clerk clinics 1 1 1
Totals 23 15 25
PUMULA SOUTH CLINIC

Sister in Charge-Nurse- in charge 1 1 1
RGNs with and without midwifery 13 5 13 Distinguish by Schemes of Advancement
Primary care counsellor 1 1 2 Increase workload
Nurse Aide 3 3 3
Senior clerical Asst-clerk clinics 1 1 1
Labourer-general worker 2 2 2
Totals 22 14 23
PRINCESS MARGARET ROSE CLINIC

Sister in Charge-Nurse in charge 1 0 1

RGN with or without mid-wifery 7 4 8 Distinguish by Schemes of Advancement
SCNs 0 1 0 Abolish. Ministry of Health Directive
Nurse Aide 2 2 3 Increased workload
Senior clerical Assistant- clerk clinic 1 1 1
Totals 15 11 18
PELANDABA CLINIC
Sister in Charge-Nurse- in -Charge 1 1 1
Dental therapist 1 1 1
Dental assistant 1 0 1
SCN 0 4 0 Abolish
Primary care counsellors 1 1 2 Increased workload.
Labourer-General Worker 4 3 4
Totals 48 40 46
NORTHERN SUBURBS CLINIC

Sister in charge-Nurse- in charge 1 1 1
Community health sister-community health nurse 1 1 1
Senior clerical assistant- clerk clinic 1 0 1
Totals 44 24 48
NKULUMANE CLINIC
Sister in Charge-Nurse- in Charge 1 1 1
Community health Sister- Community health Nurse 1 1 1
RGNs-VCT 4 4 5 Increased workload.
SCNs 0 6 0 Ministry of Health Directive
Dental assistant 1 0 0
Totals 51 41 44
NKETA CLINIC
Sister in Charge- Nurse- in -charge 1 1 1
Community health sister- Community health nurse 1 1 1
Senior clerical assistant - clerk clinic 1 0 1
Totals 23 19 24
NJUBE CLINIC
Sister in Charge- Nurse -in –charge 1 0 1
RGN with mid-wifery 13 7 10 Distinguish by Schemes of Advancement
Nurse Aide 3 2 3
Senior clerical Asst- clerk clinic 1 1 1
Totals 22 13 20
MZILIKAZI CLINIC
Sister in Charge- Nurse- in- charge 1 0 1
Nurse aide 3 2 4 Increased workload.

Totals 22 16 25
MAGWEGWE CLINIC
Sister in Charge- Nurse - in -charge 1 1 1
Community health Sister- community health nurse 1 1 1
RGN with/ without mid-wifery 14 6 14 Distinguish by Schemes of Advancement
SCN 0 1 0 Ministry of Health Directive
Primary care counsellor 1 1 2 Increased workload.
Nurse aide 3 2 4 Increased workload
Senior Clerical Assistant- Clerk- Clinics 1 1 1
Labourer- General worker 2 2 2
Totals 23 15 25
LUVEVE CLINIC
Sister in charge-Nurse- in -charge 1 1 1
Community health sister-Community health Nurse 1 1 1
RGN with/without midwifery 31 17 26 Distinguish by Schemes of Advancement
Nurse aide 7 7 7
Totals 46 35 42
ENTUMBANE CLINIC
Sister in charge- Nurse- in charge 1 1 1
Community health sister- Community health Nurse 1 0 1
RGN with / without mid-wifery 13 4 13 Distinguish by Schemes of Advancement
SCN 0 2 0
Nurse aide 3 3 4 Increased workload
Senior clerical Assistant - Clerk clinic 1 0 1
Totals 22 13 24
EMAKHANDENI CLINIC
Sister in charge- Nurse- in –charge 1 1 1
RGN with/ without mid-wifery 14 8 14 Distinguish by Schemes of Advancement
Dental Assistant 1 0 0
Nurse aide 3 2 4
Senior clerical as Clerk- Clinic 1 1 1
Labourer- General worker 2 2 2
Totals 24 17 25
SUMMARY OF FIGURES HEALTH SERVICES DEPARTMENT

HEALTH SERVICES DEPARTMENT
Director’s office 3 2 2
Environmental Health 3 2 3
division
Environmental Health 36 20 35
Inspectorate
Personal Health 18 11 19
Administration
Cleansing-refuse 11 1 11
disposal landfill site
Cleaning workshop 12 10 12
Street cleaning 140 51 98
Refuse removal 188 97 116
Public conveniences 42 31 42
Pest control 49 24 47
Cemeteries’ and 93 61 75
Crematorium
Hospital-Thorn Groove 68 35 62
Clinics 515 346 510
Lab 5 4 8
Dental section 3 1 7
Pharmacy 5 1 5
TOTAL 1184 714 1062
ENGINEERING DEPARTMENT
ENGINEERING
SERVICES
TRANSPORT STRATEGIC TOWN PLANNING

ADMINISTRATION WATER DIVISION ROADS DIVISION
UNIT PLANNING UNIT DIVISION
DIVISIONS AND SECTIONS IN ENGINEERING

SECTIONS WATER DIVISION TOWN PLANNING DIVISION ROADS DIVISION
Administration  Quality Assurance  Forward Planning  Roads Administration
Transport Unit  Water Supplies  Planning and Building Control  Roads Operation
Strategic Planning Unit  Water Distribution  Estates  Mechanical Workshop
 Electromechanical  Land Survey  Roads Design and Planning
 Transport Workshop 13th Avenue  Traffic And Electric
ENGINEERING SERVICES
DIRECTOR’S OFFICE
Director Engineering Services 1 1 1
Dep. Dir. ES (W)-Divisional Head (Water). 1 0 1 Abolish. Move duties to Divisional Head Water
Dep. DES(TP) -Divisional Head (Town Planning) 1 0 1 Abolish. Move duties to Divisional Head Town Planning
ss. DES-Divisional Head (Roads) 1 0 1 Abolish and move duties to Divisional Head Roads
Personal Secretary DES/PA to Director 1 1 1
TOTAL 5 2 5
Snr. Administration Officer-Administrator 1 1 1
Administration Officer 1 1 0 Abolish and merge with Administrator.
Senior Administrative Assistant 1 0 0 Abolish and move duties Human Capital Department.
Admin. Assistant- Administrative Clerk 4 3 4
Typing pool Supervisor 1 1 0 Abolish typing pool section, Officers to use personal
computers
Record Assistant/Records Clerk 1 1 2 Custodian of all non-engineering documents. Duties to
include bulk printing, stationary & filing for Dept.
Works Assistant 2 1 0 Abolish and merge with Records clerk
Senior Clerical Assistant 2 0 0 Abolish and move functions to the Human Capital
Department.
Short hand typist 5 5 0 Abolish typing pool
Senior Typist 2 2 0 Abolish typing pool
Receptionist NEW 1
Senior Messenger 1 0 0 Abolish post. Use the ZITRON system.
Messenger/ Messenger Cleaner 5 1 0 Messengers have been clustered under Caretaker- Tower
Block and Caretaker City Hall respectively
TOTAL 27 16 8
ADMINISTRATION
Functions, 1. All BCC employees with computers should undergo training to destroy the existing technological phobia.
processes 2. All departments should fully utilize the capabilities of the AS400 for accuracy and speed in data management.
and Systems
3. Requisitions to stores should be done only through AS400 for accountability of stocks.
4. Communications from engineers to other sections in Engineering is poor especially in the area of tenders, for
example, information on tenders is advertised externally before the BCC officers responsible for selling the tender
documents are advised, causing confusion to clients.
5. Communication to be enhanced by the use of internet. Training on computers is central to improved service
delivery.
TRANSPORT UNIT
Transport Superintendent- Transport and 1 1 1
Mechanical Workshops Manager
Vehicle Inspector 1 1 0 Abolish: distribute duties to Mechanical and Transport
Workshop Manager, Charge Hands and Transport Clerk.
Transport Assistant- Transport Attendant 1 1 1
TOTAL 3 3 2
STRATEGIC PLANNING UNIT-NEW-TO INCLUDE GEOGRAPHICAL INFORMATION SYSTEMS [GIS]

Principal Engineer 1
Engineer Special Projects 1
Technicians-Special Projects 2
Engineer-Geographical Information System 1
Analyst 2
Data Capture Clerk 10
Total 17
WATER SUPPLIES: TOWER BLOCK

Principal Engineer 1 0 1
Senior Engineer 1 1 0 Abolish and merge duties with Engineer

Engineer 2 2 3 Two for water supplies and one for design
Technicians NEW 2 To work with the Engineer for water design
Draughts Person 1 0 1
TOTALS 5 3 7
WATER SUPPLIES- NCEMA WATER WORKS

Water Works Superintendent 1 1 1

Senior Water Works Supervisor 2 2 0 Abolish and merge with Water Works Supervisor.
Water Works Supervisor 3 3 3
Driver Overseer-Driver/messenger 1 1 1
Trade Worker-Trade Worker Stores 1 1 0 Abolish and merge with Stores attendant
Water works Assistant 2 0 0 Abolish and merge Water Works Attendant
Water Works Attendant 9 8 9
Dam Watchman- Dam Guard 6 4 5 Abolish one and leave one for each dam.
Stores Attendant 1 1 2
Plant Attendant 1 0 1
Labour Overseer- Crew Leader 1 1 1

Labourer/General Worker 15 13 5 Abolish 10 and retain 5. Recommend purchasing
of grass cutting machinery and chemical crushers.
TOTALS 43 35 28
WATER SUPPLIES- FERNHILL- FERNHILL WATER PUMP STATION

DESIGNATION AUTH. ACT REC, COMMENTS
Senior Water Works Supervisor/Pump Station 1 1 1
Supervisor
Water works Supervisor-Pump Station Crew Leader 3 2 3
Water works Assistant 1 1 0 Abolish and merge with Plant Attendant
Plant Attendant- Pump Station Attendant 4 3 4
Labourer/General Worker 4 4 4 Two should have drivers licence.
TOTALS 13 11 12
WATER SUPPLIES: TULLHILL - TULI HILL PIPE LINE INSPECTION

DESIGNATION AUTH. ACT REC. COMMENTS
Pipeline Inspector 1 1 1
Labourer-Pipe Line Attendant 4 4 6 Add 2 for vegetation control along the pipeline. 1 Pipe line
attendant should have a class 2 driver’s license.
TOTAL 5 5 7
WATER SUPPLIES: CRITERION WATER WORKS
Designation AUTH. ACT REC. COMMENTS

Water Works Superintendent 1 1 1
Senior Water Works Supervisor 1 0 0 Abolish. Merge with Water Works Supervisor.
Water works Supervisor 3 3 4
Trade Worker-Stores Attendant 1 1 1
Labour Overseer-Crew Leader 1 0 1
Labourer/General Worker 14 13 5 Abolish 9. Recommend the purchasing of grass cutting

machinery and chemical crushers
TOTALS 29 22 20
WATER SUPPLIES
Item Recommendations
The Water Division is structured such that it can be transformed into a Strategic Business Unit.
Functions, 1. Modern engineering software should be purchased and used productivity and improve the quality of service.
processes and 2. Council should not engage external Design Engineers. The current establishment can deal with most of the
Systems engineering issues tendered to eternal service providers.
Technology 1 The full implementation of GIS system will improve services delivery. It will help determine where council
infrastructure is located, how old it is and if it needs repair.
WATER SUPPLIES: NYAMANDLOVHU, COWDRAY, ROCHESTER

Water Works Supervisor 1 1 1
Water works Assistant- Crew Leader 2 1 2
TOTAL 11 7 11
WATER DISTRIBUTION, RETICULATION AND DISPOSAL

WATER DISTRIBUTION, RETICULATION AND DISPOSAL
Principal Engineer 1 1 1
Senior Engineer 2 0 0
Engineer 4 4 4 3 for Distribution, Reticulation & Disposal and One for
Design
Water Inspector 2 2 2
Technician 7 7 7
Survey Attendant 4 0 4
TOTAL 20 13 18
WATER DISTRIBUTION, RETICULATION AND DISPOSAL: DISTRIBUTION 13th AVENUE WORKSHOP

Designation AUTH. ACT REC. COMMENTS
Snr. Technical Off. Technical Officer 1 1 1
Charge hand 4 3 4
Plumber T/Mains 4 4 4
Plumber shift work 4 0 0 Abolish. Shift work stopped
Plumber Nkulumane 4 1 4
Plumber Mabutweni 4 3 4
Plumber- Meters & Connections 4 2 4
Pipe layer 2 0 2
Admin Assistant-Receptionist Clerk 1 1 1

Senior Trade Worker 1 0 0 Abolish and merge duties with Trade worker
Haulage Overseer/ Heavy Vehicle Driver 1 1 1
Stores Assistant 1 0 0 Abolish and merge duties with Stores Attendant
Clerical Assistant. Radio Operator 0 1 0 Abolish
Trade Worker 11 2 8 Abolish 3 in line with workload.
Pipe layer Assistant 2 0 2
Stores Attendant 1 1 1 Duties merged with stores assistant
Labourer/ General Worker 108 66 64 Abolish 44 in line with workload
TOTALS 153 87 100
WATER RETICULATION AND DISPOSAL: SEWAGE WORKSHOP

DESIGNATION AUTH. ACTUALRECOM. COMMENTS
Charge Hand 1 0 1
Senior Works Assistant- Waste Water Supervisor 1 0 1
Drain layer 2 1 2
Works assistant –connection-Works Attendant Connection 1 1 1
Works assistant –chokes/Works Attendant Chokes 7 1 5 Abolish two. In line with workload.
Works assistant –Sandtraps-Works Attendant Sandtraps 2 1 1 Abolish one. In line with workload.
Works Assistant- Dragging/ Works Attendant Dragging 3 0 1 Abolish two in line with workload.
Works Ass. - Vaccum Tan/ Works Attendant Vaccum 1 0 1

Stores Assistant 1 1 0 Abolish.
Clerical Assistant- Receptionist Clerk 1 1 1
Trade worker 1 0 1
Drainlayer Assistant 2 2 0 Abolish. Merge with Drain Layer.
Pipeline Attendant 2 0 2
Labourer-Officer/Cleaner Messenger 2 2 2
Labourer- Drain Layer-General Worker-Drain layer 12 12 12
Labourer –Connections- General Worker-Connections 3 3 3
Labourers chokes- General Worker-Chokes 35 35 35
Labourer- Dragging/ Sandtraps/General Worker Dragging 27 27 27
/sand traps
Labourer- V/tanks/General Worker V/tanks 4 4 4
Labourer Trade worker 2 0 0 Abolish
TOTAL 125 95 103
WATER RETICULATION & DISPOSAL THORN GROOVE SEWAGE WORKS

DESIGNATION AUTH ACTUALRECOM COMMENTS
Sewage works Superintendent-Disposal Superintendent 1 1 1
Senior Sewage Works Supervisor 1 1 0 Abolish. Merge with the Sewage works
Supervisor
Sewage works Supervisor-Waste Water Supervisor 1 1 2
Trade Worker-Stores Attendant 2 1 2
Pump Attendants 4 3 4
Labourer-General Worker 14 12 5 Abolish 9. Recommend purchasing of grass
cutting machinery and chemical crushers.
TOTALS 40 29 28
WATER RETICULATION & DISPOSAL WATERFORD SEWAGE WORKS

Works Assistant-Waste Water Attendant 1 1 1
TOTALS 9 6 9
WATER RETICULATION LUVEVE SEWAGE WORKS

Sewage Works Supervisor- Waste Water Team Leader 1 1 1
Sewage Works Attendant- Waste Water Attendant 5 0 3 Abolish two in line with workload.
Plant Attendant 8 6 6 Abolish two in line with workload.
Labourer-General Worker 8 7 5 Abolish 3. Recommend purchasing of grass cutting
machinery and chemical crushers.
TOTALS 22 14 15
WASTE WATER MAGWEGWE PONDS

DESIGNATION AUTH. ACT REC COMMENTS
Labour Overseer-Team Leader 1 1 1
TOTALS 9 5 9
WATER RETICULATION & DISPOAL –SAST & KHAMI WORK’s

Works Superintendent- Reticulation & Disposal Superintendent 1 1 1
Senior Works Supervisor 1 0 0 Abolish. Merge with Waste Water Supervisor.
Works Supervisor- Reticulation and Disposal Supervisor 3 3 4
Trade worker 1 1 1
Sewage Works assistant-Waste Water Attendant 4 1 4
Plant Attendant 12 10 10 In line with work load
Labour Overseer/Crew Leader 1 1 1
Dam guard/ 1 1 1
Labourers/General Workers 10 9 5 Abolish 5. Recommend purchasing of grass
cutting machinery and chemical crushers.
TOTALS 34 27 28
WASTE WATER- AISLEBY SEWAGE WORKS & COWDRY PONDS

Sewage Works Superintendent-Reticulation and Disposal 1 1 1
Superintendent
Senior Sewage Works Supervisor 1 1 0 Abolish post and merge with Sewage Works
Supervisor
Sewage works Supervisor-Reticulation & Disposal Supervisor 3 3 4
Trade worker 1 1 1
Sewage works Assistant- Waste water Attendant 4 1 4
Labourer 16 10 5 Abolish 11. Recommend purchase of
modern grass cutting machinery and
chemical crushers.
TOTALS 55 38 38
WATER DISTRIBUTION AND WASTE WATER

Functions, 1 BCC needs to improve inter-departmental communication by introducing internet in all stations.
processes and 2 Council is currently operating with outdated drawings for sewer and water systems. All drawings should be
Systems done on the GIS platform before implementation.
3 Internet connection is required to enable digitalization of all council maps and communication
4 Call Centre staff and all front office staff should undergo communication skills training to improve their
communication with operators in the section.
5 Plumbing knowledge is required in procurement of tools and equipment for the section.
6 All data capturing should be done electronically.
7 To improve service delivery, the plumbing section needs qualified personnel
Technology 1) BCC should purchase an additional set of survey equipment
WATER DISTRIBUTION: LEAK DETECTION-Reports to the Principal Engineer Water Distribution,

Reticulation and Disposal
Engineer 1 1 1
Technician 2 0 2
Plumber 2 0 2
General Worker 8 0 8
TOTAL 13 1 13
QUALITY ASSURANCE
CRITERION LABORATORY /QUALITY ASSURANCE
Principal Chemist 1 1 1
Senior Chemist 2 0 0 Abolish and merge with Chemist.
Chemist 2 1 2
Lab Technologist 1 0 1
Trade Waste Inspector 1 1 1
Assistant Chemist 2 2 0 Abolish and merge with Chemist.
Senior Trade Waste Technician 0 1 0
Senior Lab Technician-Lab Technician 6 4 4 Abolish two. In line with workload.
Senior Clerical Assistant 1 0 0 Abolish and merge with Administrative
Clerk for division.
Laboratory Assistant 11-Lab Attendant 2 2 2
Labourer-Cleaner 2 1 2
TOTALS 20 13 13
ELECTROMECHANICAL SECTION 13th AVENUE

Principal Electromechanical Engineer 1 1 1
Senior Electro Mechanical Engineer. 1 0 0 Abolish and transfer duties to electro mechanical Engineers
Electro Mechanical Engineer. 1 1 1

Senior Technical Officer 1 1 0 Abolish and merge with technical officer
Technical Officer 1
Mechanical Technician 1 0 0 Abolish-Transfer duties to Technical Officer.
Electro Technician 1 0 0 Abolish-Transfer duties to charge hand electrical
Mechanical Sup 1 0 0 Abolish- Transfer duties to charge hand electrical
Charge hand Electrical 1 1 1
Charge hand fittings 1 0 0 Abolish and merge with Charge Hand Fitter and Turner.
Charge hand –Boilers-Charge Hand Fitter & 1 1 1
Turner.
Electrician 4 3 4
Fitters and Turners 7 7 7
Boilermakers 4 4 4
Electro Operator 5 1 1 Abolish 4 in line with workload.
Driver 1 1 1
Stores Assistant 1 0 0 Abolish and transfer duties to stores attendant.
Tool Attendant 35 19 24 Abolish 11 in line with work load.
Pump Attendants 22 10 18 Abolish 4 in line with work load.
Labourer/General Worker 1 1 0 Abolish. Transfer duties to Tool Attendants.
TOTALS 92 52 66
ELECTROMECHANICAL
Functions, 1) Procurement is slow. Council should draw up a procurement policy and a budget drawn to support the plan.t.
Processes 2) People appointed in acting positions should be trained so that service delivery is not compromised. Council should
recruit qualified trade workers for the day to day maintenance of electromechanical facilities within the City.
and 3) Procurement should refer to the electro mechanical workshop to verify the type of materials and spares required to
Systems reduce the purchasing of wrong spares.
Technology 1) BCC should move from manual tracing to the use of auto card software and civil 3D for better service delivery.
2) To improve the installation and maintenance of overhead structures, council should buy a hydraulic platform truck.
3) Geographic information systems (GIS) should move to town planning who will train all departments in Council on
its use.
4) Council needs to buy more utility vehicles (vehicles with platforms) for site visits.
5) All computers in BCC should be connected to intranet and internet for better communication.
6) BCC needs technologically advanced machinery e. g. cable fault locators to enhance service delivery.
ELECTRIC AND TRAFFIC

Senior Electrical Engineer 1 0 0 Abolish post. Duties merged with Electrical Engineer
Electrical and Traffic Engineer 1 1 1
Tech. Officer 1 0 1 Transfer to Electro Mechanical Section
Communication Technician 1 1 0 Abolish and move functions to Electronic Technician.
Electronic technician 1 0 1
Electrician 5 3 3 Abolish two. In line with workload
Linesman 1 1 1
Works Assistant 1 0 0 Abolish and move HR functions to the Human Capital
Department
Heavy plant Operator-Augur Operator 1 1 1
Snr Trade worker- Trade Worker 1 0 1
Clerical Assistant-Receptionist Clerk 1 1 1
Driver Overseer-Driver 3 0 1 Abolish 2 – in line with workload
Stores Assistant 1 1 0 Abolish post and merge with stores attendant
Tool Attendant 18 8 8 Abolish ten. In line with workload
Workshop Attendant 4 1 1 Abolish 3. In line with workload.
TOTALS 43 20 22
TRANSPORT WORKSHOP 13TH AVENUE

Charge hand 1 1 1
Mechanics 4 4 4
Diesel Plant Fitter/ Auto Electrician 1 1 1
Administrative Assistant II 1 1 0 Abolish. Merge with Receptionist Clerk
Senior Trade Worker 1 1 0 Abolish and merge with trade worker
Driver 1 1 1
Stores assistant 1 1 0 Abolish and merge with stores attendant
Trade Worker II/Trade Worker 1 0 2
Workshop Attendant 8 6 8
Stores attendant 1 1 2
Totals 20 17 19
TOWN PLANNING DIVISION/ BEST PRACTISE TITLE IS CITY PLANNING
FORWARD PLANNING
DESIGNATION AUTH.
ACT REC COMMENTS
Principal Town Planner-Principal City Planner-Forward Planning 1 0 1
Snr Town Planner 1 1 0 Abolish. Merge with Town Planner.
Town Planner-City Planner (Forward Planning) 2 0 2 In line with the workload.
Town Planning Technician-City Planning Technician-Forward 3 3 3
Planning
TOTALS 7 4 7
DEVELOPMENT CONTROL AND BUILDING CONTROL-PLANNING AND BUILDING DEVELOPMENT CONTROL

Principal Town Planner-Principal City Planner-Planning 1 1 1
and Building Development Control
Senior Town Planner 1 1 0
Town Planner-City Planner-Planning and Building 2 1 2
Development Control
Town Planning Technician- City Planning Technician 2 2 2
Building Control Officer 1 0 1
TOTAL 7 5 6
ESTATES
Senior Town Planning Tech-Sectional Head Estates 1 1 1
Town Planner-City Planner 2 1 2
Town Planning Technician-City Planning Technician 4 4 4
Draughtsman-Draughtsperson 1 1 2
Senior Tracer 1 0 0 Abolish. Transfer duties to Tracer.
Tracer 2 2 0 Abolish and increase number of Draughts
Person in line with new technology.
TOTALS 11 9 10
LAND SURVEY
Principal Land Surveyor- 1 0 1
Sectional Head Land Survey
Senior Land Surveyor / 2 0 0 Abolish. Merge duties with land surveyor
Technician
Land Surveyor 2 0 4
Land Surveyor Technician 1 1 2 1 Technician per 2 Surveyors
Draughts Person 1 0 2
Draughtsperson 1 1 0 0 Abolish post and merge duties with Draughts person
Tracer 11/Tracer 1 1 0 Abolish. Merge with Draughts person in line with new technology.
Land Survey Attendants 14 8 12 Abolish 2. One Surveyor to be deputised by 3 land surveyor
attendants
TOTALS 23 10 21
TOWN PLANNING
Item Recommendations.
Functions, 1. BCC should promulgate new by-laws to deal with outdated by-laws which are no longer relevant.
processes and
Systems 2. The land application form should be standardized.
3. The Geographic Information System (GIS) should be fully utilized to establish where all infrastructure is located,
how old it is and when it’s due for service.
4. There is a shortage of staff in operations.
5. Abolish all typing pools. All officers should type and print their own work
Technology 1. Town planning needs more computers and printers for map production
2. Update survey equipment with new technology such as survey GPS sets which are better than the theodolites.
Also replace the base maps with aerial photography.
3. Council should purchase the 2D or 3D CAD Software for City planning. These would increase in the
productivity, improve the quality of the designs, produce better communications with fewer drawing errors, and
greater legibility, create documentation of the designs and for manufacturing and save the design data and
drawings.
ROADS DIVISION
ROADS ADMINISTRATION MAINTENANCE-ROADS OPERATIONS
Principal engineer operations 1
Eng./ Tech Engineer- Engineer 1 1 2 For Roads Maintenance and Road Construction
Roads Superintendent 0 1 0 Abolish
Technician 1 1 0 Abolish & merge. Overlaps with job of engineer.
Senior Roadworks Supervisor -Road Works 4 3 4
Supervisor
Senior Technical Assistant 0 1 0
Road works Overseer I 2 2 0 Abolish. Role overlaps with Road Works
Supervisor
Senior Tarpatcher/ Tar Patcher 5 3 5
Senior Road line marker/ Road line marker 3 1 3
Senior Trade worker 1 0 0 Abolish. Merge duties with Trade Worker
Roads Overseer II- Roads Works Team Leader 6 0 6
Road line worker II 1 0 0 Abolish. Merge with to Road line marker
Trade worker II-Trade Worker 1 0 1
Labour Overseer/Crew Leader 6 4 0 Abolish. role overlaps Roads Works Team Leader
Concrete Worker 2 1 5
Concrete Attendant 4 1 10 2 Concrete attendants per Concrete Worker.
Stone Pitcher Overseer-Stone Pitcher 2 Transferred from Construction.
Stone Pitcher Attendant 2 1 8 4 Stone Pitcher Attendants per Stone Pitcher
Snr Tarpatcher- Tarpatcher 5 3 5
Tar Pitcher Attendant 20 13 20
Compressor-Blaster 1 1 1
Jack Hammer Attendant 6 3 6
Compressor Attendant 0 1 0
Labourer /General Worker 101 99 131 Stone Pitcher
Heavy Plant Operator 12
Senior Plant Operator 0 Abolish and merge with plant operator
Plant Operator I 11
Haulage Overseer II 20
/Heavy Duty Driver

Labour Overseer /General Worker Checker-general 7
worker
Snr Tech Asst-Lab Technician 1
Materials Technician 0 Abolish. Duplication of duties with Lab Technician
Lab Assistant 2
Lab Attendant 7
Labourer 0 Abolish. Merge duties with Lab Attendant.
Labourer 4
/General Worker
TOTALS 170 125 274
ROAD CONSTRUCTION- MOVED TO OPERATIONS

Senior Engineer 1 0 0 Abolish and merge with Sectional Head Operations
Technician 1 0 0 Abolish and merge with Engineer Above
Senior Road Works Supervisor/ 2 0 0 Abolish and merge with Road Works Supervisor above
Senior Concrete Worker 3 1 0 Abolish. Merge with Concrete Worker in Operations.
Senior Road works Overseer 2 0 0 Abolish. role overlaps with Road Works Supervisor
Stone Pitcher Overseer/ Stone Pitcher 1 0 0 Abolish and merge with Concrete worker. Move this and
stone pitching to Road Maintenance.
Stone Pitcher Attendant 6 1 0
Concrete Attendant 6 1 0
Labourers /General Worker 63 38 ?????? Abolish 39 and maintain 24 general workers, 6 general
workers per each Concrete Worker.
TOTALS 85 41 0
ROADS TRANSPORT UNIT – MOVED TO ROAD OPERATIONS

Heavy Plant Operator 12 8 12
Senior Plant Operator 8 1 0 Abolish and merge with plant operator
Plant Operator I 3 1 11
Haulage Overseer II/Heavy Duty Driver 20 14 20
Labour Overseer/General Worker Checker 7 3 7
TOTALS 50 27 0
STRUCTURES ADMINISTRATION/ ROADS DESIGN AND PLANNING

Principal Engineer: Design & Planning 1 0 1
Senior Engineer 1 1 1
Senior Engineer Traffic/Engineer Traffic 1 1 1
Engineer 3 3 3
Technician 2 2 2
Draughtsman 1 0 1
Tracer 1 0 1
TOTALS 10 6 10
ROADS ADMINISTRATION-ROADS STORES

Administrative Assistant 1 0 0 Abolish. Transfer the HR Functions to Human Capital
Department to Receptionist Clerk.
Stores person 1 1 1
Works Assistant 2 2 0 Abolish. Move duties to the new Human Capital Department
Clerical Assistant- Receptionist Clerk 1 0 1
Black smith attendant 1 0 0 Abolish. job is redundant and Machinery is obsolete
TOTALS 14 4 4
SOIL TEST-TRANSFERRED TO ROAD OPERATIONS

Snr Tech Asst-Lab Technician 1 0
Materials Technician 1 0 Abolish. role overlaps with Lab Technician
Lab Assistant 2 0
Lab Attendant 4 0
Labourer 7 0 Abolish. Merge duties with Lab Attendant.
TOTAL 15 0 0
TRAFFIC ENUMERATORS-ABOLISH SECTION. FUNCTIONS ARE REDUNTANT

Works Assistant 0 0 0
Traffic Enumerator 0 1 0
TOTALS 0 1 0
ROADS WORKSHOP
Roads workshop Charge hand 1 0 1
Motor Mechanics 4 3 3 Abolish one. In line with workload
Diesel plant fitter 2 2 2
Auto Electrician 1 1 1
Senior Trade Worker 2 2 0 Abolish and merge with trade Worker
Trade worker II-Trade worker 1 1 3
Workshop Attendant 11 6 11
Labourer 1 1 1
Totals 23 20 22
ROADS DIVISION
The Roads Division is structured such that it can be transformed into a Strategic Business Unit.
Functions, 1) Workshops should be run professionally with standard workshop and chargeable hours
processes and 2) The procurement section should have employees with knowledge of spares required for the roads and
Systems transport division equipment. Close communication is required in procurement and all other departments.
Technology 1) A second modern pot hole patching machine is required, including a second jet patcher’.
2) Replacing old and out dated machinery would improve service delivery.
3) Reduce Machine downtime by recruiting the appropriate mechanics and renewing modern equipment.
SUMMARY OF ESTABLISHMENT
ENGINEERING SERVICES DEPARTMENT

DESIGNATION AUTH. ACT REC
Directors Office 5 2 5
Transport Unit 3 3 2
Strategic Planning 17
Water Supplies-T/Block 5 3 7
Ncema Water Works 43 35 28
Fernhill Pump Station 13 11 12
Tuli Hill 5 5 7
Criterion 29 22 20
Nyamandlovu 11 7 11
Water distribution,
reticulation and distribution 20 12 18
13th Avenue 153 87 100
Sewage Workshop 125 95 103
Waste Water Thorn Groove 40 29 28
Waterford Sewerage Work 9 6 9
Luveve 22 14 15
Magwegwe Ponds 9 5 9
SAST and Khami 34 27 28

AISBEY Sewage Works 55 38 38
Leak Detection 13 1 13
Quality Assurance 20 13 13
Electromechanical 92 52 66
Electric and Traffic 43 20 22
Transport Workshop 20 17 19
Forward Planning 7 4 7
Planning and Building Development control 7 5 6
Estates 11 9 10
Land Survey 23 10 21
Roads Operations 170 125 274
Roads Design and Planning 10 6 10
Roads Stores 14 4 4
Roads Workshop 23 20 22
Soils Test 15 0 0
Traffic Enumerators 0 1 0
Roads Construction 85 41 0
Roads Transport Unit 50 27 0
TOTAL 1210 772 952
HOUSING AND COMMUNITY SERVICES
HOUSING AND COMMUNITY

SERVICES
ADMINISTRATION COMMUNITY SERVICES

HOUSING DIVISION
DIVISION
SUMMARY OF ESTABLISHMENT CHANGES
ADMINISTRATION HOUSING DIVISION COMMUNITY SERVICES DIVISION

1. Architecture 1. Schools and Libraries
2. Construction and Maintenance 2. Social Services
3. Housing Offices 3. Home and Youth Centres
4. Building Control 4. Lands Inspectorate
5. Halls, Stadia and Swimming pools
6. Environmental management
DIRECTORS OFFICE
Director of Housing & Community Services 1 1 1
Assistant Director Building and Housing- 1 1 1
Divisional Head Housing Services
Assistant Director Housing and Community Services- 1 1 1
Divisional Head Community Services
Principal Building Officer- 1 0 0 Abolish and merge with Divisional Manager
Personal Assistant to the Director 1
TOTAL 4 3 4
Senior Administrative Officer 1 1 1 Duties to include coordination with new Human Capital Division
-Administrator
Admin Officer 1 0 0 Abolish -Human Resources duties transferred to the new Human
Capital department. Remaining duties to Administrator.
Typing Pool Supervisor 1 1 0 Abolish
Administrative Assistant 1- 3 1 1 Staffing duties have been transferred to human capital department.
Administrative Clerk To also perform minute taking duties.
Shorthand Typist/Senior 3 3 1 Abolish two. All officers and managers have access to a computer.
Typist- Receptionist Clerk Receptionist will also do receptionist duties.
Senior Clerical Assistant- 4 5 2 Custodian of all non- human resources documents. Duties to
Records Clerk include printing.
Clerical Assistant 1 2 2 0 Abolish and merge duties with Personal Assistant except payment
vouchers that will be done by the Administrative Clerk.
Senior Messenger 1 1 0 Abolish. Crew of messengers to save the department
Messenger 3 2 0 Abolish. Crew of messengers to save the departmet
Labourer 3 2 0 Abolish. Crew of messengers to save the departmet
TOTAL 22 18 5
ADMINISTRATION
Functions, Processes and SystemsTo activate AS400 for checking leave days.
General workers are to be pooled so that they service all departments to reduce idle time.
Technology Train staff to eliminate computer phobia. Staff needs to upgrade their computer skills and keep up
with technology.
HOUSING DIVISION:
ARCHITECTURAL SECTION
Principal Architect 1 0 0 Abolish and outsource Architect work. Trade does not
permit existence of a Principal Architect in
organizations. Section will be headed by a Supervisor.
Senior Arc. Technician-Supervisor: 1 1 1
Architectural Section
Quantity Surveyor Officer Moved Moved 1
Architect 1 1 3 Merge with Architectural technician 1 and 2.

Architectural Technician1 1 0 0 Abolish. Merge duties with Architect
Architectural Technician11 1 0 0 Abolish. Merge duties with Architect
Senior Architectural Asst. 1 1 1
Architectural Technician
Draughtsman-Draughts Person 1 0 2 In line with workload
Tracer 1 0 0
Snr Messenger-Messenger-Cleaner 1 0 0 Abolish and move to pool of cleaner –messengers
responsible for tower block.
TOTAL 9 3 7
ARCHITECTURAL
Technology  BCC should update Computer Aided Design (CAD) software and other architectural and quantity surveying
 Software, to improve architectural drawing.
 The Council to purchase up to date equipment for architectural designs, such as computers, scale rule,
hammer, manhole opener, electronic measuring tape, theodolite, plotter, printer and scanner.
CONSTRUCTION AND MAINTENANCE

Building Technician-Manager Construction and 2 1 2 Workload to be divided into, Eastern and Western
Maintenance regions
Quantity Surveyor Technician 1
J/Man Carpenter-Artisan Carpenter 2 0 2
J/Man Carpenter-Handyman Carpenter 5 1 7 Abolish. Merge with carpenter
J/Man Bricklayer-Artisan- Bricklayer 2 1 2
J/Man Bricklayer-Handyman Bricklayer 5 0 5
J/Man Plumber-Artisan-Plumber 2 1 2
J/Man Plumber-Handyman Plumber 2 0 4 Abolish. Merge with plumber
J/Man Painter-Artisan Painter 1 0 2 Abolish. Merge with painter
J/Man Painter-Handyman Painter 2 0 4 Abolish. Merge with painter
J/Man Welder-Artisan Welder 2 0 2
Trade work II-Handyman Welder 1 0 1
Tiler 0 0 1 Needed in new buildings and renovations.
Stores person 1 0 1
Snr Stores Assistant- Stores Clerk 2 1 2
Snr Trade Worker (Fencer)-Handyman Fencer 1 1 2 Abolish. Merge with fencer
Works Attendant-Fencer 2 0 0 Abolish and merge with Trade Worker Fencer
Haulage Overseer-Heavy Duty Driver 5 0 3 Abolish two. In line with work load.
Driver-Light Duty Driver 0 1 0 Abolish
Trade worker I- Carpenter 0 1 0 Abolish. Role overlaps.
Trade worker 1-Bricklayer 0 3 0 Abolish. Role overlaps.
Trade worker II- Carpenter 5 0 0 Abolish. Role overlaps.
Trade Worker-Bricklayer 3 0 0 Abolish. Role overlaps.
Trade worker II-Glazer 0 1 0 Abolish. Role overlaps.

Trade worker II-Plumber 2 0 0 Abolish. Role overlaps.
Trade worker II-Painter 5 1 0 Abolish. Role overlaps.
Trade worker II- 6 0 0 Abolish. Role overlaps.
Clerical Assistant II-Clerk 1 1 1
Senior Stores Attendant-Stores 1 0 0 Abolish and merge duties with stores clerk. Change
from to computers
Wireman 1 0 0 Abolish. Merge duties with works attendant fencer.
Stores Attendant-Cleaner 2 0 2 To clean: 12 offices, •2 kitchens, •1 boardroom, •3
toilet blocks •1 workshop yard
Labourer-Building General Worker 72 29 72 37 must be jointers seconded to Bricklayers.
TOTAL 135 43 119
CONSTRUCTION AND MAINTENANCE

Functions, 1. To introduce ceramic floors and wall tiling.
Processes and 2. To centralize building refurbishment budgeting for planned maintenance and avoid the current scenario where
Systems every department and section fights for its own building refurbishment.
Technology 1. To introduce modern technology and move away from manual operations.
2. To purchase up to date concrete mixers, water bowsers, dumpers, excavators, front end loaders, tipper
trucks and other technological machines, to make work easier and faster.
HOUSING OFFICES
Senior Housing Officer-Manager Housing Offices 1 1 1
Clerical Assistant-Registry 3 3 3
Senior Housing Officer 1 1 0
Housing Officer 1 1 6 1 Housing Officer will be for the eastern Area
Housing Clerks 24 Two for each Housing Office
Administrative Assistant -Administrative Clerk 1 0 1
Senior Clerical Assistant- 3 0 0 Abolish. Merged with Clerical Assistant (Registry).
Labourer-General worker 2 1 0 Abolish. Duties to be done by Cleaner-Messengers

from the pool.
Housing Assistant- Messenger-Cleaner 13 10 12 Increase by 2 - line with workload
Hostel Matron 1 0 1
Hostel Overseer-Caretaker 4 0 1
Labourer-General Worker 31 16 12 One for each housing office. Will be responsible for
cleaning the grounds outside and the toilets
Trade worker 2 0 0 Abolish. Function moved to construction and
maintenance.
TOTAL 63 33 61
HOUSING OFFICES
Functions, Processes and IT to find a permanent solution to constant internet connectivity problems at all housing offices for
Systems effective communication with key offices such as Tower Block.
Technology To computerize processing and filing of title deeds, to ease document retrieval process.
BUILDING SURVEY-BUILDING CONTROL

Building Control Officer 1 1 1
District Building Inspector 5 1 0 Abolish. Merge with Building Inspectors
Plans Examiner 1 1 2
Assistant Plan Examiner 1 1 0 Abolish and Merge with Plans Examiner.
Building Inspector 6 5 11
Assistant Building Inspector 0 1 0 Abolish. Merge with Building Inspectors
Administrative Assistant II-Administrative Clerk 1 1 1
Receptionist 1
Senior Clerical Assistant 2 0 0 Abolish and merge with Clerk
Clerical Assistant II 1 0 0 Abolish and merge with Clerk
TOTAL 18 11 15
ESTATE MANAGEMENT MOVED SECTION TO THE FINANCE DEPARTMENT

Estates Officer 1 0 0 Move to the Finance department
Snr. Administrative Assistant (Vending) 1 0 0 Move to the Finance department
Admin. Assistant 1 3 2 0 Move to the Finance department
Clerical Assistant (Vending)-Clerk 2 1 0 Move to the Finance department
Clerical Assistant (Data Capture) 1 0 0 Abolish and merge with Clerk-Vending
Caretaker 1 0 0 Move to the Finance department
Estates Attendant-General Worker 1 0 Move to the Finance department
TOTAL 10 3 0
COMMUNITY SERVICES DIVISION:

EDUCATION AND LIBRARIES SECTION
SCHOOL & LIBRARIES
Principal Education Officer-Principal Education Officer and Libraries Officer 1 1 1
Education Officer 1 1 1
Pre-school Coordinator 1 1 1
Senior Librarian 1 0 1
Senior Clerical Assistant- Schools Clerk 2 2 1
TOTAL 5 4 5
SCHOOLS-1 SECONDARY SCHOOL AND 29 PRIMARY SCHOOLS

Bursar 11 11 10 Total 30 schools. 3 schools per Bursar
Senior Clerical Assistant-Schools Clerk 30 29 32 One for each school, and 3 each for the 2 mega schools..
Caretaker(Schools)-Schools Caretaker 30 25 30 One for each school
Messenger – 4 5 0 Abolish. Use motor cycle messengers through the ZITRON
system.
Labourer-General Worker 65 52 65 Two for each school. The extra 5 will be deployed in schools with
large enrolment.
TOTAL 140 122 137
SCHOOLS SECTION
Functions, Processes 1. To purchase ride on mowers to help cut grass more effectively in schools.
and Systems 2. To purchase modern equipment such as chalk less boards, interactive screens and projectors
Technology 1. To increase use of ICT for record maintenance (e.g. enrolment, fees registers) and for communication. .
2. Computers at the schools to be networked so that they can be accessed by the Education Officer at
3. Tower Block.
4. To replace the old computers and photocopiers in the schools for lower maintenance costs.
f
LIBRARIES SECTION
Branch Librarian 9 7 9
Libraries Assistant 21 21 21
Clerical Assistant II-libraries Clerk 1 0 1
Library Attendant-Messenger Cleaner 21 10 11 One for each library and 3 for Mzilikazi Library because it’s size.
Largest. Libraries should be computerized.
TOTAL 52 38 42
LIBRARIES
RECOMMENDATIONS
TECHNOLOGY 1. To replace the current card system for booking books, with computers and to introduce internet
connectivity in the libraries. Introduce e-books.
2. To follow up on overdue books using text, whats-up or email messages, rather than writing letters.
SOCIAL SERVICES SECTION

Senior Community Services Assistant- Social Services 1 1 1
Officer
Social Worker 8 4 10 Increase establishment in line with workload
Senior Social Work Assistant-Clerk-Social Work 8 6 10 Increase establishment in line with workload
TOTAL 17 11 21
VOCATIONAL, RECREATIONAL AND YOUTH CENTRES-[merge with home industries and change title to]
HOME AND YOUTH INDUSTRIES
HOME AND YOUTH INDUSTRIES SECTION
Community Service Officer 1 1 1
Senior Community Service Assistant-Team 3 0 3 1 responsible for Recreational Centres and 1 for Home
Leader Home and Youth Industries Industries and Vocational Training. 1 for Craft Production
Officer. Moved from Mzilikazi Home Craft Industry.
Community Services Assistant –Vocational 12 9 7 One to cover the 7 trades in all the Vocational training
Training Officers centres
Community Services Assistant II Vocational 1 1 0 Abolish. Duties merged with Team Leader Home and
Training Youth Industries.
Home Craft Leader 8 2 2 Abolish 6 and leave 4 centres per leader
Recreational Leader 15 11 8 Abolish 7 and leave 2 centres per Recreational leader
Youth Leader 0 1 0 Abolish
Clerical Assistant I-Clerk 3 2 4 Two for Mzilikazi Home Industries and two for Recreational
and Youth Centre’s.
Cleaner-General Worker 16 9 8 1 General Worker for two centres.
TOTAL 59 36 33
VOCATIONAL, RECREATIONAL AND YOUTH CENTRES SECTIONS: RECOMMENDATIONS

TECHNOLOGY  To computerize all centres and also include internet connectivity, for easy communication.
LANDS INSPECTORATE: INCLUDES WESTERN AREAS, EASTERN AND NCEMA SECTION

Lands Inspector 1 1 1
Senior Parks Warden-Environmental and Conservation Officer 1 0 1
PARKS WARDEN- Environmental and Conservation Clerk 2 1 2
Senior Ranger 3 0 3
Ranger 19 9 19
Ranger Attendant- 47 28 38 Ratio of 1 Ranger to 2 Ranger Attendants.
Receptionist 1 1 1
TOTAL 74 40 65
LANDS INSPECTORATE
Functions, Processes and  Introduction of levies on grazing, firewood, sale of stones, river sand, pits and gravel.
Systems
Technology  Provision of vehicles for Rangers to navigate the terrain when patrolling and also for security of the
Rangers.
 The introduction of alarm systems that will automatically trigger reaction, in the event of intrusion.
 Might consider to improve the quality of fire arms.
HALLS, STADIA AND SWIMMING POOLS SECTION

HALLS AND STADIA
Community Services Officer- Principal Officer Halls, Stadia and 1 0 1
Swimming Pools
Community Services Assistant 11 1 0 0 Abolish
Snr Clerical Assistant- Clerk Halls and Stadia 1 1 1
Driver 1 1 1
Hall Caretaker 20 14 20 One for each hall
Barbourfields, Luveve and White City Stadia Caretakers 1 0 3 One for each stadia
Receptionist 1 0 1
TOTAL 26 16 27
HALLS AND STADIA

RECOMMENDATIONS
TECHNOLOGY 1. To introduce online booking system for halls and stadia
2. To purchase modern cleaning equipment, such as Polishers, for cleaning the halls.
SWIMMING POOLS
Swimming Pool Superintendent-Swimming Pool Supervisor 1 0 1
Swimming Pool Supervisor-Team Leader Swimming Pool 4 2 4
Pool Assistant 1 3 2 0 Abolish and merge duties with Team
leader swimming pool
Pool Assistant 11-Cashier Swimming Pool 4 3 4
Cubicle Attendant 8 1 8
Laborer-General worker 14 12 6 1 per swimming pool.
TOTAL 34 20 23
SWIMMING POOLS
RECOMMENDATIONS
Functions, 1. Use two (2) Life Guards in the Pools with one on each side, to avoid the potential risk of drowning.
Processes 2. Lots of the bureaucracy and red tape in signing requisitions should be eliminated to improve service delivery.
and Systems 3. Stock outs of materials, chemicals and consumables can be eliminated by paying providers timeously
Technology 1. Provide e life-saving rings and water-proof aprons.
2. Introduce computers in all pools for ticketing, typing and recording all transactions for internal control.
3. Procure and use scanners for easy information exchange between the sections, Head Office and other Council
departments for better service delivery.
Environmental Management -INCLUDES PARKS ADMINISTRATION, PARKS WEST AND PARKS EAST
Snr Parks Officer-Environmental Management 1 0 1
Supervisor
Administrative Assistant II-Clerk-Environmental 1 1 1
Management
Clerical Assistant 1 0 0 Abolish and merge with Administrative Assistant
under Clerk-Parks
Parks Officer-Environmental Management Officer 2 1 2
Conservation Education Officer 1 0 1
Snr Gardner 6 2 0 Abolish and merge with parks attendant
Nurseryman-Nursery person 0 1 1 There is a nursery at the Centenary Park
Haulage Overseer- Heavy Duty Driver 6 3 6
Snr Trade Worker Workshop-Trade Worker 1 0 1
Driver Overseer-Driver 13 7 13
Parks Assistant-Environmental Management Attendant 6 4 14 Merge Parks Attendant with labour overseer &
senior gardener.
Agricultural Demonstrator 4 0 4
Stone Worker 2 0 2
Labour Overseer 8 2 0 Abolish. Merge with Parks Attendants
Stores Attendant-Stores Clerk 2 1 2
Workshop Attendant- General Worker-Work shop 2 0 3 Merged with Works Attendant
Works Attendant-Painter- 1 0 0 Abolish and merge with Workshop Attendant
Tree Trimmer 6 4 6
Works attendant – fence 0 0 0
Labourer-General Worker 215 136 130 Make use of grass trimmers and seasonal workers.
TOTAL 281 162 187
PARKS
RECOMMENDATIONS
FUNCTIONS, PROCESSES AND 1. Should educate the community to police their areas.
SYSTEMS
2. Parks is responsible for snake and bee removal/ handling.
TECHNOLOGY 1. Purchase own platform and not rely on borrowing from Engineering as this is not always
available. Also purchase more mechanical saws.
2. To increase the number of tractors from 10 to 15.
3. To purchase mechanical equipment for grass cutting.
BULAWAYO HOME INDUSTRIES[

-Merge with Vocational, recreational and Youth Centre’s under Home and Youth Industries]
Craft Production Officer 1 1 0
Clerk-Home Industries
Clerical Assistant 1 0 0 Abolish and merge duties under Clerk-Home Industries
Cleaner-Messenger Cleaner 1 0 0
TOTAL 4 2 0
COOPERATIVES-ABOLISH SECTION. THERE IS NO ACTIVITY THAT IS OF VALUE BEING REALISED FROM COOPERATIVES
Co-op development Officer- 1 1 0
Field Assistant 4 1 0
Snr Clerical Assistant-Clerk 1 1 0
Cooperatives
Cleaner-Messenger-Cleaner 1 1 0
TOTAL 7 4 0
SUMMARY OF FIGURES
SECTION AUTH ACTUAL RECOMM.
Directors Office 4 3 3
Architectural Section 9 3 7
Construction and Maintenance Section 135 43 119
Housing Offices Section 63 33 30
Building Control Section 18 11 15
Education and Libraries Section 197 164 183
Social Services Section 17 11 21
Home and Youth Industries Section 59 36 33
Lands Inspectorate Section 74 40 65
Halls Stadia and Swimming Pools Section 60 36 50
Environmental management section 281 162 187
TOTAL 939 560 718
Table of Figures
DEPARTMENT AUTH ACTUAL RECOMMENDED
Town Clerks Department 65 47 42

Chamber Secretary’s Department 1220 958 885
Human Capital Department 53
Finance Services 413 292 293
Health Services 1184 710 1062
Engineering Services 1210 781 952
Housing and Community Services 995 586 718
TOTAL 5087 3374 4005

Rationalisation Report 22-08-16

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BULAWAYO CITY COUNCIL RATIONALISATION REPORT

PART B [STAFF ESTABLISHMENT ANALYSIS]

PRESENTED AND PREPARED BY

THE HUMAN RESOURCES SPECIALISTS

HARARE OFFICE BULAWAYO OFFICE

DEPARTMENT SECTIONS PAGE

RED There is change of title

HEALTH ENGINEERING HOUSING AND

CHIEF CORPORATE ECONOMIC

DEPARTMENTS REPORTING DIRECT TO TOWN SECTIONS REPORTING DIRECT TO TOWN CLERK

TOWN CLERKS OFFICE

PUBLIC RELATIONS AND CALL CENTRE-CORPORATE COMMUNICATIONS

RESEARCH AND CONTRACT MANAGEMENT- ECONOMIC DEVELOPMENT AND RESEARCH.

ECONOMIC DEVELOPMENT AND RESEARCH

HUMAN RESOURCES SECTION

TRAINING-MOVED TO THE NEW HUMAN CAPITAL DEPARTMENT

WORK STUDY-MOVED TO HUMAN CAPITAL DEPARTMENT

PENSIONS- MOVED TO HUMAN CAPITAL DEPARTMENT

MEDICAL AID- MOVED TO HUMAN CAPITAL DEPARTMENT

CHAMBER SECRETARY DEPARTMENT

LEGAL FIRE & RESCUE SECURITY &

CHAMBER SECRETARY’S OFFICE

through the ZITRON system. Departments such as health will

CHAMBER SECRETARY, TOWN CLERKS AND HUMAN CAPITAL ADMINISTRATION

LEGAL SERVICES SECTION

FIRE AND RESCUE SERVICES DIVISION

DESIGNATION AUTH ACT REC COMMENTS

Clerical Assistant- 1 0 2 Separation of duties ie collecting and receipting money paid

SECURITY AND TRAFFIC DIVISION

Sergeant Major- 3 3 5 Inspectors will be responsible for the following Functions-

HUMAN CAPITAL DEPARTMENT

DIRECTOR HUMAN CAPITAL

ORGANISATION REWARD AND EMPLOYEE

HUMAN CAPITAL DEPARTMENT

GENDER ORGANISATION DEVELOPMENT REWARD AND EMPLOYEE RELATIONS

HUMAN CAPITAL DIRECTOR’S OFFICE

REWARD AND RECOGNITION

EMPLOYEE RELATIONS & SHE

FINANCIAL SERVICES DEPARTMENT

INFORMATION CENTRAL REVENUE

SECTIONS CENTRAL ACCOUNTS DIVISION REVENUE VALUATION AND ESTATES

INFORMATION TECHNOLOGY SECTION

CENTRAL ACCOUNTS DIVISION

RISK AND CASH FLOW MANAGEMENT SECTION

Store Man -Stores 5 0 5

FINANCE SERVICES- REVENUE HALL

FINANCIAL –HOUSING –REVENUE 10TH FLOOR-Rent Office Administration

HOUSING REVENUE OFFICE

FINANCE SERVICES- METER READERS SECTION

FINANCE SERVICES- METER READERS SECTION

VALUATION AND ESTATES DIVISION

ESTATES MANAGEMENT SECTION

HEALTH SERVICES DEPARTMENT

Health Services Department

DIVISIONS AND SECTIONS

Administration Section Environmental Health Division Personal Health Division

ENVIRONMENTAL HEALTH DIVISION

ENVIRONMENTAL HEALTH DIVISION

ENVIRONMENTAL HEALTH INSPECTORATE SECTION

CLEANSING- REFUSE DISPOSAL- LANDFILL SITE

CLEANSING- REFUSE DISPOSAL- LANDFILL SITE

CEMETERIES AND CREMATORIUM SECTION

DESIGNATION AUTH ACT REC COMMENTS

LADY STANLEY CEMETERY