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UTTAM KUMAR RAY

 E Mail: uttamkumarray@gmail.com  Contact: +919330018494

Professional Construct

An energetic professional with over 10 years of broad experience in Sales and Service Operations in
the Industry. Presently associated with Johnson Controls Hitachi Airconditioning India ltd. As
Manager Handling Sales & Marketing Operation of the company in Kolkata branch, Key Channel
Partners and Retail and Distribution Network of Room Air Conditioners Products .Deft in continually
monitoring ways for improvement of Sales and reach of the product.
Experience in Complete management of sales through recourses .Outstanding interpersonal &
employee-relations skills with ability to Understand and utilize various management systems and to aid in
efficient completion of work Capacity and relationships with dealers in the designated territories .
Assignments in Sales, channel marketing, distribution and customer Service Management in
an organisation of repute, with continuous learning and growth opportunities.

Employment Narration

Since Mar’2015 Johnson Controls Hitachi Airconditioning India


Ltd.
Sales Manager(Area Sales Manager – B2C)

Responsible for
 Handling Sales and Marketing operations for Room Air Conditioners and
Refrigerators.
 Business Development / Marketing.
 Gave a growth of average 150% over every year 2015-16-17-18.
 Achieved 22% market Share in retail channel in kolkata branch.
 Bagged order of 13500 units of RAC from Real Estate Sector.
 Managing distribution channel as well as BIG RETAIL outlets.
 Extraction of sale from SSD NETWORK and government sector.
 Training and guiding sales team and helping them achieve their target.
 Product planning for kolkata branch and helping branch to become premium product branch in
the country.
 Review of product and share the input with Quality team for improvement of the same.
 Helping Service team to establish their network.

Since Jan’14 – Mar’2015 LG Electronics India Pvt. Ltd


Area Manager

Responsible for
 Handling Sales and Marketing operations for Room Air Conditioners
 Business Development / Marketing.
 Gave a growth of 130% over 2013-2014 vs 2014-2015.
 Managing distribution channel as well as Multi Brand outlets.
 Extraction of sale from Big retailers.
 Managing SSD network of Kolkata area.
 Helping other Area Managers to achive their target in RAC Category.
 Training and guiding sales executives.
 Evaluating Effectiveness of Retailers/Dealers in meeting customer requirements.
 Product planning as per market feedback.
 Review of product and share the input with Quality team for improvement of the same.
Since Sept’11- Jan’ 2014 VOLTAS Ltd. (UPBG)
Area Sales Manager (Kolkata)

Responsible for
 Handling Sales and Marketing operations both for the Company for Kolkata KEY
retailers.
 Gave a growth of 126% over last year achievement in the FY 12-13.
 Managing SSD network of Kolkata branch.
 Handling Institutional sales through different channels.
 Expanding the dealer infrastructure and appoint new channel partners in untapped markets and
ensuring volume and market share growth in the given territory.
 Keeping a close watch on competition strategies & actions & working out countermeasures.
 Handling Sales promotion schemes in association with Retailers.
 Enhancing brand visibility and recall through regular campaigns in association with marketing
department.
 Organizing merchandise at major counters and ensuring proper product display and visibility.
 Review of product and share the input with Quality team for improvement of the same.
 Personally handling In-house TATA GROUP Customers under TATA GROUP RATE CONTRACT.

Since July’10-Sept’11 Hindustan Media Ventures Ltd.

Manager Sales (Circulation Manager)

Responsible for
 Handling Sales and Marketing operations both of the GROUP in the designated
territory. Purbi Singhbhoom(Jamshedpur),Paschimi Singhbhoom,Saraikhela &
Parts of Orrisa(rourkela,jharsuguda,belpahar etc.).
 Identifying new streams for revenue growth & developing marketing plans.
 Utilizing market information & personal network to develop marketing intelligence for
generating Sales.
 Conducting competitor analysis by keeping abreast of market trends to achieve market share
metrics.
 Gave a sales growth of 20% in 6 months.
 Unsold was brought down to 3%.
 Smooth Distribution and supply chain system. Network development
 Review of product and share the input with editorial team for improvement of the same.

Since June’08 -July’10 Tata Sky Ltd.

As Area Operations Incharge Dhanbad

Responsible for
 Handling Sales and Service operations both of the company in the designated
territory. Dhanbad,Giridih,Godda,Pakur and Sahibgunj(entire santhal paraganas)
in Jharkhand.
 Business Development / Marketing
 Identifying new streams for revenue growth & developing marketing plans to build consumer
preference for Tata Sky Connection.
 Utilizing market information & personal network to develop marketing intelligence for
generating leads..
 Conceptualizing & implementing sales promotional activities for brand awareness/market
development.

 Channel Management
 Identifying and networking with financially strong and reliable dealers and distributors, resulting
in deeper market penetration and improved market share.
 Appointing distributors / dealers, evaluating their performance and monitoring distributor sales
& marketing activities.
 Taking steps to bring down deactivated customer base.
 Assisting the channel partners to meet their business targets and achieve profitable ROI.
 Responsible for credit control & timely remittances from the market.

Feb ’06 – June ’08 Tata Sky Ltd.


As Service Coordinator

Responsible for
 Complete management of Field Service processes with the objective maximizing number of
installations and engineer productivity.
 Coordinating the entire Installation & Field Repair process of Tata Sky DTH in entire
WEST BENGAL and SIKKIM in service network setup.
 Handling Customer escalations and document processing for entire WEST BENGAL and SIKKIM
 Coordinate with Sales Channel members and Supply Chain services.
 Controlling the Night Service Camp on a Special assignment
 Maintenance of MTD & YTD daily activation and calls logged reports, Engineer productivity &
Field repair percentage

Oct’03 – Feb’06 L G Elect India Pvt. Ltd.


Service Executive - Kolkata

June’02 – July’03 THE TIMES OF INDIA GROUP


Sales Relations Executive - Kolkata

Academia
 Executive MBA (MARKETING) from ISBM (INDIAN SCHOOL OF BUSINESS MANAGEMENT &
ADMINISTRATION) with A+ grade, securing 85.5% marks.
 Diploma in Basic Electronics from IICT (Indian Institute of Commerce and Technology)
Srirampur, Hoogly.
 Computer knowledge (Windows 95 and 98, MS-Office, vb6, HTML, DBMS, Internet Explorer) etc. did
a Diploma in system management course (DISM) from Aptech Bhawanipore.
 Completed B.Com from South City College (Prafulla Chandra College)–2000-03 with 43.5%
Marks.
 Completed Higher Secondary South City College (Prafulla Chandra College)–1998–2000
with 53.5% marks.
 Completed Madhyamic(Secondary Exams under WBBSE)–1998 with 60% marks from
KHALSA ENGLISH HIGH SCHOOL.

Awards Received 
W
on Diamond Achiever (MD Award) consecutively 2 times in Johnson Controls HITACHI.
 Won Best Branch in Premium Product category for 2 years in Johnson Controls HITACHI.
 Won outstanding TOP GUN award for all India highest achievement in sales for the FY 08-09
in TATASKY with 396% of the target.
 Won consecutive 2 times award for best performer and highest achiever during PROMO OFFER
, in the Bihar and Jharkhand CIRCLE
 Received award of 15gms. Gold coin as best performing Field Service Coordinator in TATA
SKY.
 Completed NCC under WEST BENGAL AND SIKKIM DIRECTORATE. Received best cadet award for
the same in the year 2000.

Personal Dossier
Permanent Address : SARADA MANI PARK,
8TH LANE,1ST ROW.
BANSDRONI
KOLKATA –700 070
Date of Birth : 15th April 1982
(Uttam Kumar Ray)

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