Katriana Robitson

Chicago, Il 60619 | (773)577-9424 | Kbracey2004@yahoo.com

Versatile, analytic and hardworking individual with 15+ years’ experience of circulation desk management
supporting functions of public library information centers. Excellent communication skills and a proven ability to
work with key contacts to obtain library materials. M.A. of Library and Information Science.

Qualifications include:
✓ Special talent for using automated tracking systems and computerized library software.
✓ Functional ability to formulate search requests by utilizing system-appropriate language.
Comprehensive knowledge of library services and systems along with performing comparative analysis.

Core Competencies
Staff Supervision/Support Records Cataloging Patron Interaction
New Material Processing Vendor Relations Issuing & Returning Library Materials
Cash Handling Customer Service Returned Book Inspection

Proficient in: Proficient in Microsoft Office, CARL-X & Polaris Inventory, CATA Editing & Time Keeping.

Professional Experience

Chicago Public Library

Head Library Clerk 6/2015-Present
▪ Assigns, supervises, and reviews the work of staff engaged in charging and discharging library
materials, computing fines, and maintaining patron records.
▪ Oversees circulation desk activities, monitoring staff activities to ensure patrons receive
services.
▪ Prepares circulation desk work schedule of twelve pages, clerks, associates, and librarians.
▪ Performs timekeeping duties using the Chicago Automated Time and Attendance system
(CATA).
▪ Prepares staff performance evaluations.
▪ Resolves circulation problems with patrons.
▪ Assists in establishing operating work procedures and policies for circulation desk.
▪ Supervises the maintenance of bibliographic database records and files.
▪ Trains and instructs staff in library rules, regulations, and policies.
▪ Coordinates the ordering, maintenance, and repair of library books, office supplies, and
equipment and reviews invoices to ensure receipt of materials
▪ Explains library policies and procedures to clerical staff and patrons
▪ Prepares statistical and work activity reports
▪ Locates materials on library shelves and delivers to patrons as required
▪ Participates in and trains library personnel on mending and repairing damaged and worn
library books and materials

Chicago Public Library

Library Clerk 11/2006-6/2015
▪ Uses the automated circulation system to charge and discharge library materials, compute
fines, and maintain patron records
 ▪ Processes applications for library cards by reviewing required documents and entering patron
data into integrated library system
▪ Prepares and maintains on-line library catalog files
▪ Collects library fines and prepares daily cash reports
▪ Registers patrons for library programs by completing and processing required forms
▪ Receives and processes books and materials including scanning new books prior to shelving
▪ Assists patrons with general inquiries and material searches
▪ Performed routine repairs to damaged or worn library books and materials using tape, glue or
plastic covers as required
▪ Performed light typing and data entry
▪ Organized and maintained public bulletin boards

Chicago Public Library

Library Page 5/2003-11/2006
▪ Places books on shelves in accordance with alphabetical and/or numerical classification
systems
▪ Locates materials on library shelves and delivers to patrons
▪ Inspects shelves to ensure books are correctly shelved by call number and neatly arranged
▪ Packs and unpacks library materials
▪ Processes applications for library cards by entering patron data into computer terminals
▪ Retrieves books from book drops, loads books onto carts or gurneys and transports them to
designated library sections for processing
▪ Performed other routine clerical duties, as required

Education

Dominican University
Masters in Library and Information Science 1/2018-5/2020
▪ Specialization: Youth Services

Chicago State University

Bachelorette in African American Studies 1/2017-12/2018
▪ Dean’s List of Honors
▪ Magna Cum Laude

Robert Morris College

Associates in applied science 9/2004-12/2005
▪ Presidential Honors List
▪ Participated in Junior Achievement Program

References Available Upon Request

 References

Michael Conlon
Branch Manager
Chicago Public Library
Merlo
644 W. Belmont
Chicago, Il 60657
(312)747-0666

Eileen Dohnalek
Branch Manager
Chicago Public Library
Jefferson Park
5363 W. Lawrence Avenue
Chicago, Il 60630
(312)744-1998

Ezell Jackson
Head Library Clerk
Chicago Public Library
Merlo
644 W. Belmont
Chicago, Il 60657
(312)747-0666