APSS SMEC

46070W SMEC Editions

SMEC: IP Office™ Editions - Select
Product Information Document (PID) #05

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SMEC: IP Office Editions – IP Office Select

Product IP Office Select is a superset of features of the IP Office Server Edition.

Overview Specifically, all major IP Office Server Edition capacity increases, resiliency
improvements and certain new features are exclusive to IP Office Select. The
Select edition is supported on both server and virtualized OVA platforms.
Avaya IP Office Select offers a unique combination of premium collaboration
capabilities, enterprise-grade scale, resiliency, and security, with the simplicity
and value of Avaya IP Office. IP Office Select helps upper midsize businesses
achieve their enterprise-like team and customer engagement aspirations with
the simplicity and affordability required by their IT staff and budgets.

Note: IP Office Select is not applicable to Basic, Essential, or Preferred

Editions.

Business IP Office Select is a premium software solution designed for businesses wanting an
Outcome on-premise or cloud-based solution. It includes all the features of IP Office Server
Edition and an impressive list of incremental, enterprise-grade functionality targeted
at the Upper Mid-market customer with sophisticated requirements.

IP Office Select is simple yet powerful. In addition to the increased capacities

available, IP Office Select offers High Availability with VMware and other
HyperVisors, Remote worker and DECT R4 (Avaya’s In-building wireless solution)
resiliency, and Active Directory Integration.

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Avaya IP Office Select Edition builds on everything available in the Essential and
Key
Server Editions and offers a more scalable and resilient solution including:
Functionality
• Unparalleled scale – up to 3,000 users on a single-site server or across 150
locations – all of which can have simultaneous access to full UC capabilities
• Flexible resiliency options including selective failover and support for
VMware High Availability and other hypervisors
• Communications security measures including embedded encryption of
signaling and voice traffic
• Integration with industry-standard LDAP directories including Microsoft Active
Directory
• WebRTC Resiliency - Clients fail-over/fail-back between primary and
secondary gateway instances.
• DECT R4 Resiliency
Below are some highlights of IP Office R11 Server Edition and IP Office Select and
the applications that are supported.

IP Office Select, Server Edition,

IP500 V2
Server Appliance or Virtualized
Hardware
Apps
Application Primary Secondary Expansion UCM Notes
Server(1)
IP Office Y Y Y N/A N/A
Voicemail Pro Y Y N Y Y Ignition
option for
Apps
server/UCM
one-X® Portal Y Y N Y Y Ignition
option for
Apps
server/UCM
Web Y N N Y N Installed
Collaboration with one-
X® Portal
WebRTC Y N N Y N
WebLM Y O N O N
Web Y Y Y Y Y
Management
Media Manager Y N N Y N Phase 2;
replaces
Contact
Recorder
LDAP Y N N N N Supported
Synchronization for Server
for Server Edition and
Edition IP Office
Select

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Web Collaboration
• Integrated solution supporting application, document, and screen sharing as
well as white boarding
• Co-resides on the IP Office Select and Server Edition primary server, with an
optional external server for additional scale and for Preferred Edition
• Scheduling of audio and web collaboration meetings means ports are
available when you need them
Simplified Administration
• Web Manager Administrator capabilities for consistency and simplicity
• End-user self-administration makes minor changes easier and faster for
everyone
• LDAP or Active Directory synchronization dramatically reduces the amount of
time that an administrator spends provisioning users on day one. This
synchronization can be pre-scheduled or it may be run on-demand when
needed. The administrator defines the provisioning rules prior to running the
LDAP synchronization.
Role-based Solutions
IP Office creates a flexible workforce through role-based solutions or user licenses
that are designed to maximize user productivity. These licenses are assigned to
individuals (one per user) based on their skill sets. The user solutions available with
IP Office Select include Receptionist, Office Worker, and Power User. Two
additional role solutions, Mobile Worker and Teleworker, are not available on IP
Office Server or Select editions.
Review the table below for solutions available on the Select edition.

Feature Functionality Benefit

• Control panel enables receipt of

Role-based large volume of calls
Solutions Receptionist Application
• Ability to see who is available to
chat or talk
• Consolidated reception at one
site is available

• Integrates with Outlook, Lync,

and Salesforce.com
Office Worker Solution
• Enables more effective
communication using IM and
presence
• Quickly place calls from the
corporate directory
• Schedule and control conference
calls with simple web browser

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functionality
Power User – This role Power User combines the productivity
provides the ultimate in solutions of:
communications • Mobile Worker
accessibility for busy
executives. and allows • Teleworker
them to communicate
• Office Worker
from anywhere

Release IP Office extends Avaya’s innovation in the Cloud and Midmarket, delivering greater
11.0 resilience, security and value through a wide range of endpoints, and fully integrated,
easy to use, resilient desktop and mobile clients.

New with IP Office Release 11.0 is a wide range of features that will support Cloud
market expansion, ease of doing business, openness and user client experience for the
mid-market space. These are summarized in the table below. Please refer to the Offer
Definition document for detailed descriptions.

Cloud Market Expansion and Mid Market

Core Content
• COM: Cloud Operations Manager
• Equinox™ client
• Support for J169 and J179 IP Phones
• Vantage Basic client
•IP Office Web client
• WebRTC HA improvements for Select
• Media Manager Phase 2
• DECT Scalability
• SIP Trunk Line Selection
• Installation Wizards
Additional Features, licensing processes update and requirements
• Simultaneous Anywhere
• WebLM Licensing updates
• GRIP (refer to IP Office Offer Document)

Note: Features listed are available worldwide unless otherwise specified. Not all of the features in IP Office
Release 11.0 are supported on all Editions, platforms and phones - please see each feature's description
for details. Cloud portal APIs, SDKs and Example applications will be available with the Powered By Avaya
IP Office R3.0 Cloud release

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What’s IP Office R11.0 FP4 expands on the existing capabilities of IP Office 11.0. The list
New with below shows the enhancements included in FP 4.0 and some of the impacts the
IP Office customer will experience.
11.0 FP4 • Media Manager search capabilities were improved for both Administrator and User
in IP Office R11.0. Additional privacy controls are now introduced in R11.0 FP4,
with focus on tools for General Data Protection Regulation (GDPR).
• IP Office 11.0 FP4 also adds support for the new JEM24 Expansion Module with
J169 and J179.
o The JEM24 has a color display when attached to J179 and uses monochrome fonts
when attached to J169.
o Up to three JEM24 modules are supported for either J169 or J179.
o In case of a single JEM24, paging is used to display up to three screens and thus
72 buttons.
o With a second JEM24 attached, only 24 buttons are supported on the first JEM24.
o Attaching three JEM24 requires local power supply.
• The J139 with IP Office 11.0 FP4 supports User Busy Lamp Field (BLF) and Group
BLF.
• The Vantage Connect software client is also supported and introduces the all glass
Vantage device to the Midmarket.
• R11.0 FP4 adds support of the Avaya Equinox™ client (3.5.2 and later) on the
Vantage device (K165 and K175 models – K155 will follow later).
• VMware support has been updated to include ESXi 6.7.
• R11.0 FP4 enables search for and delete of specific recordings as required.
• IP Office 11.0 FP4 adds the capability to automatically synchronize user information
between IP Office and Avaya Spaces.
• Support for all deployment models except SBC resiliency is now available in
subsequent Powered-By Avaya 3.0 FP4 and IPO 11.0 FP4 with Avaya Equinox™
3.5.1 and later.
• Bluetooth support for the J179 phone on IP Office is added with IP Office 11.0 FP4.
o It does require the optional Wifi / Bluetooth module.
• IP Office 11.0 FP4 adds Conference Join capability that has been requested by
heritage Nortel customers migrating to IP Office.
• Fallback Twinning is another customer request that is delivered as part of 11.0 FP4.
It provides a mechanism for failing over to an external device (mobile, PSTN phone
etc.) if a customer site supporting IP Office phones, loses connectivity with the
Cloud data center. This will be invoked only in case of no registered device, or
network failure. It is not limited to only Cloud deployments, but could also be used
for remote workers in other deployment types.
• Serviceability Enhancements – one-X Portal (FP4)
o User avatar will be visible in one-X Portal web client in System Directory.
o A “Logged in Sessions” count is visible on one-X Portal administrator dashboard
under User Details section. This will manage scenarios where a user may be logged
in from multiple clients.
o “Logged in Sessions” detail information is also available to the one-X Portal
administrator under Health / Active Sessions tab. This will include client version and

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associated details.
• Serviceability Enhancements - VMPro
o A new “VMPro SMTP test” capability is added within Web Manager to allow the
administrator to validate the SMTP server connectivity under System Preferences
before saving the configuration. This helps reduce the number of connectivity issues
encountered with either voicemail synchronization or voicemail to email due to
incorrect configuration.
• CTI Web Services API
o A new optional “calling party number” parameter is added to the MakeCall
command in the CTI Web Services API. This allows a different calling party number
to be used for different calls as can be required in a contact center outsourcing
environment for example.
• Security Enhancements / SIP Registrar Hardening
o The following SIP Registrar hardening enhancements in IP Office 11.0 FP4 are
relevant in context of Linux servers only – they do not apply to IP500V2 platform,
whether standalone / SCN / expansion. Note that the SIP Registrar hardening
enhancements are not intended, designed or tested as an SBC replacement. IP
Office policy remains unchanged – ASBCE continues to be recommended for public
exposed client access. SIP User Agent whitelist and blacklist allows better control
of which SIP clients can register. The whitelist can be used to allow those Avaya
clients trusted by the IP Office. A default blacklist comes preconfigured with some
known malicious user agent strings and can be updated as required. Both lists are
configurable via Web Manager and the administrator can decide which to use.
• Simplified Web Self Administration
o This capability was originally developed for Avaya Cloud, has already been
provided as part of Powered by Avaya 3.0 FP3 and is now being made available for
IP500V2 and Server Edition platforms in CPE 11.0 FP4. It is focused on simplifying
the configuration to allow it be easier for a non-technical user and provides a three
step self-guided wizard for setting up the basic account.
• SIP Trunk Enhancements
o Currently IP Office uses Request-URI and / or To-Header for Incoming Call Routing.
This new capability is delivered in response to a requirement in the German market
for the ability to route an incoming SIP call using P-Called-Party ID. As P-Called-
Party-ID is an optional header it is not parsed by default and it has to be explicitly
configured. IP Office uses it for call routing only when the configuration item is
checked and the header is present in the incoming SIP call. If the configuration item
is checked and the header is not present IP Office uses the header configured in
Call Routing Method as today. P-Called-Party-ID is not used for SM trunks and SIP
phones and IP Office will not include this header in any outgoing messages.
• Avaya Communicator for Lync Updates
o There are several updates to the Avaya Communicator for Lync / Skype for
Business (ACL) client as part of 11.0 FP4.
▪ Firstly, there is an enhancement based on customer request to allow ending of a
call within the ACL client in case the user dials a busy / invalid number. This
enhancement allows the user to focus on ACL client only.
▪ Secondly the ACL client is tested up to version 16.0.9126.2227 of Microsoft Skype
for Business.

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▪ Finally, there are some changes within the ACL client as part of the wider one-X
Portal serviceability enhancements in 11.0 FP4, e.g. optimized heart beat and
providing version information.
• Google Analytics – Web Manager and Web Self Admin
Based on partner feedback Google Analytics is no longer active for Web Manager
and Web Self Admin interfaces. This change is effective for upgrading systems as
well as new deployments from 11.0 FP4.

IP Office has too many competitors to list them all individually. Most competitors
Competition focus on a specific geographic region – often just a few countries. However, you
should be able to compare and contrast the top differentiators of Avaya IP
Office versus select competitors’ offerings. Here we focus on two major
competitors, Cisco and Mitel. While you may not see one or both of them in your
accounts, the selling advantages will often be similar.

Avaya IP Office Strengths Cisco Weaknesses

• Richer mobile experience

• More flexible solution
• At least 20% lower TCO
• Single scalable platform
• Easier networking integration
• Simpler SIP Trunking and VPN
less Access
• Easier to set up and administer
When we talk about the
comprehensive solution built around
IP Office, CISCO is the only other
vendor that can offer a complete
solution. However with Avaya we win
every time with simplicity and
affordability.

Avaya IP Office Strengths Mitel Weaknesses

• Broad scalability to meet the needs
of small-to-large businesses
• Rich array of embedded functionality
• Highly efficient architecture that
minimizes number of required VMs
• Long-standing commitment,
continuity and R&D investment to the
IP Office platform
• Better investment protection when
migrating
• Richer mobile experience
• Simpler to deploy with auto-setup
• Highly affordable video collaboration
solution delivers 1080/60fps
• Challenges delivering
consistency across multiple
acquired portfolios
• Portfolio differences across
regions can be troublesome for
MNCs
• Potential customer perceptions
of “Everything is an upcharge”
• Delivers 720p/30fps video
quality

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Questions
by Persona Role Qualifying Questions Sales Purpose
CXO • How sophisticated would • This uncovers the need for
you like your collaboration solutions and the
communications and value that is placed on it.
collaboration solution to
be?
CXO • What is your existing • This identifies the potential to
communications system reuse existing phones.
like?
CXO • How do you/would you • This uncovers the value the
like to address resiliency company will place on mission
in your communications critical communications. This is a
system? good opening to position IP
Office Support Services.
LoB • Tell me about your • This identifies the prospect’s
Manager business. strategic goals.
LoB • How many sites do you • This uncovers potential
Manager have? How many infrastructure and networking
employees? requirements.
IT • How many outside sales • This helps you to determine the
Manager people do you have? communication needs of the
sales teams and whether or not a
mobility solution is important.
IT • Do you support • This opens the conversation to
Manager telecommuting? the needs and pain points of
remote workers and how much
value will be placed on an Avaya
remote worker option.

Services IP Office Support Services (IPOSS) are available for IP Office R10 and R11.
IPOSS is sold by Authorized Avaya Partners for customer systems; support is
delivered by the partner and backed by Avaya.
IPOSS is an exceptional value, and most partners purchase IPOSS coverage
for every IP Office system they sell. Easy, server-based pricing for base IP
Office coverage keeps things simple. Contact center systems and AWFOS
require additional per-user-license coverage.
IPOSS offers flexible coverage options to suit the customer’s needs, including:
• Avaya Remote Technical Support for Avaya Hardware and Software
during your customer’s business day (8x5x5) or optional 24x7 coverage
• Free IP Office software upgrade licenses for the duration of the IPOSS
contract (installation not included)
• Optional Parts Replacement coverage – next business day, 4 hour or
onsite parts replacement (based on geographic availability)
• Enhanced Avaya remote connectivity options for improved security,
diagnostic access and accelerated time to resolution
For detailed information on IPOSS, please reference the Avaya Partner Sales

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Portal: https://sales.avaya.com/cs/Sites?lookuphost=/&lookuppage=/en/pss/ip-
office-support-services
Note:
• IPOSS is the service offer for IP Office systems, including Distributed
Branch
• Support Advantage is the service offer for IP Office in a Centralized
Branch configuration
• With IP Office R11, IPOSS is offered as follows:
o Server Edition and Select: IPOSS is required for new
purchases and upgrades to new major software releases. This
also includes new/additional licenses and base licenses,
upgrades and move/merge. For server and select editions,
IPOSS uses a per-user model.
o Basic, Essential and Preferred Editions: IPOSS is optional
with the exception of IP500 V2 systems in an SCN/Networked
environment. IPOSS for Basic, Essential and Preferred is on a
per-server model similar to the R9 offer.

Resources
• Visit the Avaya Sales & Partner Portal for more information on all products,
solutions, and services.
• Visit the IP Office Product Portal, where you can find information on IP
Office Demonstrations, competitive intelligence, vertical information, and
much more.
• Visit the IP Office Service Support (IPOSS) web page for additional
information on Maintenance and Support.

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