The National Capital Region’s #1 Training Organization for Over 35 Years

April to December 2020 Course Calendar 60 course

outlines
inside!

Equip Yourself
for Success
with Public Workshops and In-House Training

See Open Enrollment Course List Page 4

La plupart de nos ateliers peuvent être offerts en français
• Time and Workload Management • Project Management
• Supervisory & Management Skills • Excel
• Emotional Intelligence • Writing, Editing and Proofreading
• Administrative Skills • Communication & Teamwork
• Strategic & Critical Thinking … and much more!

www.OttawaTraining.ca Register
Find us on:
613-234-2020 ext. 18 today! PG. 23
 Get Immediate Results with
Practical Soft Skills Training
For You, Your Organization and Your Team
1. Public Workshops:
Sharpen Skills, Boost Productivity
and Job Satisfaction
In this environment of fast-paced change, you need to have
the knowledge and skills necessary to perform effectively
and help your organization achieve its business objectives.
Our public workshops are designed to help you build on key
competencies to advance your career and achieve your goals.
See pages 5– 21 of this catalogue for outlines of our
most popular courses taking place throughout the year
at a convenient downtown location. Register today!
Visit www.OttawaTraining.ca for more scheduled courses
not listed in this catalogue.
See page 4 for our complete Public Workshops course list.
Register online or use the Registration Form on Page 23.
Contact us now to equip
yourself for success!
Phone: 613-234-2020, ext. 18
Email: register@pmctraining.com
Fax: 613-569-1333
“I’ll be back for more training 
from PMC – great company!”
RoseAnna Cotroneo, PSPC
2
2. Group Training:
Target Organizational Competencies
If you’re in the federal government, you can use these
contracting options for group training with PMC:
Learning Services Supply Arrangement with PSPC under
# E60ZH-1800LS/087/ZH
ProServices Supply Arrangement with PSPC under
# E60ZT-180025/108/ZT
Do you have a group of five or more people in an intact
team or across your organization that require training in
the same subject area? PMC can deliver off-the-shelf or
customized courses at a location of your choice in either
English or French for a surprisingly cost-effective price.
As a 100% Canadian, locally owned firm, we pride ourselves
on flexibility and responsiveness to your needs.
Contact us now to start
building a stronger team!
Call or email us to arrange a free consultation
and proposal with dates and pricing.
Please contact / veuillez contacter : Sophie Gouédard
Tel / Tél : 613-234-2020, ext./poste 21
Email / Courriel : sgouedard@pmctraining.com
SIXreasons

why you
should train in-house:
1 It’s cost effective, with five or more people
2 Improve employee engagement by showing
a commitment to staff development
3 F lexible and convenient, scheduled at a time and
place of your choosing, in either official language
4 Tailored to your needs with the topics you want
5 It can be designed to reinforce your organizational
values and priorities
6 C reate shared language and understanding
of models, concepts and learning
 Courses for Government
At PMC, many of our courses are designed to address federal government
mandates and policies. In addition to our roster of over 70 one- and two-day
open enrollment courses, we are proud to offer the following subjects that
are specifically germane to the Canadian public sector, including:
Results-Based Management Page 7
Writing Effective Briefing Notes Page 8
Effective Oral Briefings Page 11
How Ottawa Works Page 12
Preparing for a Parliamentary Committee Page 12
Performance Measurement and Evaluation Page 17
Policy Analysis Toolbox – Part 1 Page 17
Policy Analysis Toolbox – Part 2 See website
Succeeding at the Federal Public Service Writing Skills Tests See website

Register now on page 23 or visit www.OttawaTraining.ca

— Advertisement from PMC’s Facility Provider —

We offer:
• Flexible terms
• Full time receptionist
• 2nd and 3rd floor kitchens
• Complimentary coffee and tea
• Free High speed mesh Wi-Fi
• Elegant lobby and reception area
• Meeting/conference/seminar rooms
• Fully serviced business centre
• Fully furnished executive offices
Convenient downtown Ottawa location at 440 Laurier Ave. W. Suite 200
Call today for more details! 613-232-1110 Open 8:30 AM-5:00 PM Monday-Friday
www.innovativeprofessionaloffices.com

3
 Public Course List
Visit www.OttawaTraining.ca for complete outlines of all our open enrollment courses
Page
Supervisory and Management Practical Time and Workload Management 15
Managing for Superior Results I: Fundamentals of Supervision 5 Techniques for the Occasional Trainer 15
Managing for Superior Results II: From Manager to Leader 6
Mindfulness and Leadership: A Program for Managers 6
Making the Transition from Co-Worker to Team Leader 6
Managing and Leading with Emotional Intelligence 6
Powerful Coaching Skills: How to Create a High Performing Team 7
Helping Your Team Thrive at Work 7
Results-Based Management 7
Delegation Skills for the Workplace see website
Business Writing
Business Writing for Impact and Influence 7
Writing in Plain Language 8
Proofreading and Editing 8
Writing Effective Briefing Notes 8
Report Writing 8
Business Grammar That Matters 9
Advanced Business Writing see website
Succeeding at the Federal Public Service Writing Skills Tests see website
Interpersonal and Communication Skills
Communicating for Results 9
Powerful Negotiation Skills 9
Dealing with Difficult Behaviours 9
Managing Skills for Non-Managers - Level 1 10
Managing Skills for Non-Managers - Level 2 10
Working and Communicating as Part of a Team 10
Active Listening Skills 10
Using Positive Influencing Skills in the Workplace 11
Effective Oral Briefings 11
Assertiveness and Conflict Resolution 11
Skills for Effective Presentations 12
Practical Facilitation Skills 12
Preparing for a Parliamentary Committee 12
Critical Conversations see website
Professional Development and Personal Effectiveness
How Ottawa Works 12
Strategic Thinking 13
Increasing Your Self Confidence 13
Improving Your Memory 13
Finding Balance Through Mindfulness 13
Personal Effectiveness Through Emotional Intelligence - EQ1 14
Personal Effectiveness Through Emotional Intelligence - EQ2 14
NEW! Finding Creative Solutions to Workplace Challenges 14
Getting Organized and In Control 14
4
Page
Creativity and Innovation for the Workplace 15
Critical Thinking and Problem Solving for Effective Decision-Making 15
Financial Planning for Retirement 16
Life Planning for Retirement 16
Stress Management Skills 17
Improving Organizational Performance
NEW! Troubleshooting Performance Problems 17
Performance Measurement and Evaluation 17
Policy Analysis Toolbox - Part 1 17
Integrated Risk Management see website
Policy Analysis Toolbox – Part 2 see website
Administrative Skills
The Outstanding Administrative Assistant 18
Minute Taking for Better Meetings 18
Advanced Minute Taking for Better Meetings 18
Project Management Skills for Administrative Professionals 18
Management Skills for Administrative Professionals 19
Project and Event Management
Effective Meeting and Event Planning 19
Project Management 101 19
Advanced Event Planning 19
Managing Project Risks see website
Managing Project Stakeholders see website
Productivity Software
MS Excel 2016™ - Level 1 20
MS Excel 2016™ - Level 2 20
MS Excel 2016™ - Level 3 21
MS Access 2016™ - Level 1 21
Take Control of Your Workday with MS Outlook 2016™ 21
MS Project 2016™ - Level 1 21
MS Word 2016™ - Level 2 see website
Courses for Government
Writing Effective Briefing Notes 8
Effective Oral Briefings 11
How Ottawa Works 12
Preparing for a Parliamentary Committee 12
Performance Measurement and Evaluation 17
Policy Analysis Toolbox – Part 1 17
Policy Analysis Toolbox – Part 2 see website
Succeeding at the Federal Public Service Writing Skills Tests see website
 SUPERVISORY AND MANAGEMENT

 anaging for Superior Results I:

M
Fundamentals of Supervision
Critical Skills for the High-Performing Manager

10
This course introduces new managers and supervisors to the skills
needed to lead teams effectively and meet the expectations of senior
management. Many new supervisors and managers achieve their
success on the basis of their technical or operational merit but then
need to achieve superior results through others. This training is designed
to help you to make this important transition. The course is interactive
and participative. The practical exercises are designed to help you to
transfer the learning you gain during the course, back to the workplace.

Reasons Program Topics

to Choose PMC
Identifying the Causes of Dealing with Problem Behaviour
Unsatisfactory Performance • Developing techniques for dealing
• Identifying how expectations are with problem behaviour
established

for Your Training Needs

Don’t take chances with critical competencies
and scarce training dollars. Choosing PMC could
be one of the best decisions you make all year!
1 Satisfaction is guaranteed, or your money refunded.
2 C onvenience – choose from multiple dates and a
central downtown location.
3 P ractical learning – get tools, skills and knowledge
you can apply immediately.
4 W
 e have a 35 year track record of providing
quality service.
5 N o cookie-cutter approach – our courses are
usually delivered by the experts who designed them.
6 T op faculty – we select our instructors for their
knowledge and their ability to bring a topic to life
and inspire change.
7 D iverse perspectives – discuss your challenges and
solutions with fellow participants from government,
industry, and the non-profit sectors.
• Analyzing performance problems
• Defining the performance “gap”
Understanding Leadership Styles
• Identifying four different leadership
styles
• Applying the model of situational
leadership
• Choosing the right leadership style for
each situation
Coaching for Improved Work Performance
• Developing an effective coaching
process
• Identifying different learning styles
Delegation
• Identifying the barriers to delegation
• Delegating effectively
• Establishing performance measures
• Monitoring performance and giving
continuous feedback
Interpersonal Skills
• Understanding the barriers to
effective communication
• Developing active listening skills
• Staying cool under fire: controlling
strong emotions
• Developing skills in giving and
receiving feedback
“ Excellent course…I knew I
would love this course after
the first 10 minutes of sitting
“ First time manager, so I am motivated
in Day 1 of the course.”
Angelita Aboukassam, Royal College
of Physicians and Surgeons of Canada
• Conducting an effective counseling
session
• Using the feedback model to reach
agreement and gain commitment
• At the end of this workshop, you
will be able to:
• Avoid common pitfalls for new
supervisors and managers
• Learn how to choose the right
leadership style for any situation
• Use a model for developing and
coaching employees
• Use a feedback model for giving
negative feedback in a positive way
• Delegate work effectively
• Deal effectively with difficult behavior
and unsatisfactory performance
• Who Should Attend?
Those recently promoted or soon to
be promoted into a supervisory or
management role. Anyone currently in
a management or supervisory role, who
either needs a refresher course or who
has had no formal training.
“ This course actually exceeded my
expectations. I was afraid of being
in a boring / theoretical type of
enviroonment but I enjoyed every tool
that was shared!”
Uyen Ta, Mental Health Commission of Canada
and excited to use this in practice.”
Past participant

8 Free refresher course – repeat any course you take

within 2 years, free!
Two Days Location: Innovative Professional Offices, 440 Laurier Ave. W., Ottawa
9 B usiness skills are our specialty. Period. April 21-22, 2020 “ Fantastic and very practical course
June 2-3, 2020
10 W
 e care – we are committed to helping you July 16-17, 2020
for all managers and supervisors.
Would recommend to those new
and your organization meet your objectives. September 29-30, 2020 as an introduction but also to
November 5-6, 2020 seasoned supervisors / managers
as a refresher.”
Need more reasons to choose PMC? Fee: $950
Carl Massé, Public Safety Canada
Give us a call at 613-234-2020, ext. 21.
5
Managing for
Superior Results II:
From Manager to
Leader
Optimizing Resources for Success
This workshop builds on the management skills
and attitudes acquired in Level I to help you
develop and hone new leadership skills. Gain
practical tools and solutions to help you thrive in
the demanding and change-centric environment
currently facing leaders at all levels today.
Program Topics
Values and Supporting Behaviours
• Connect corporate values to team values
• Establish supporting behaviours and
corrective protocols
Priority Setting
• Transform directives into team priorities
• Connect team priorities with individual practices
Powerful Change
• Foster a growth mindset
• Normalize change as a constant
• Drive change connected to mission and strategy
Leadership Relationships
• Create high performing relationships with
your leaders and colleagues
• Create an accelerant partnership with
leaders you manage
Positive Psychology
• Build resilience, combat negativity, draw success
Project Work Core Work Balance
• Set enabling expectations
• Manage work scope creep
• Co-leading human resources
Leadership at All Levels
• Authority sharing
• Pairing idea generation with leadership
Passion
• Transform coasting and boredom behaviours
• Change busy work into meaningful work
• Ayout thewillendbeofablethisto:workshop,
• Establish a self-reinforcing culture of
behavioural accountability
• Transform multiple inputs into actionable priorities
• Build individual and team dynamics
• Create high-functioning leadership relationships
• Apply positive psychology practices
for mental strength
• Balance project work with core responsibilities
• Power teams with sustainable passion
Mindfulness
and Leadership:
A Program for
Managers
Fundamental Practices to 
Be a More Effective Leader
The practice of mindfulness – centring your
attention through the breath to be present
and aware – can have a powerful impact on
how you think, feel, act, relate, perform and
collaborate at work. Today, many organizations
are investing in mindfulness training for their
managers to improve their decision-making
and health. In this workshop you will learn
how to practically apply mindfulness to
meetings you lead, decisions you make,
and the ways you inspire your team. The
program is designed to provide the foundation
for creating lasting personal change towards
being a present and authentic leader.
Program Topics
• Mindfulness Practice – Secular Meditation
- tools and methods
• The 5 timeless virtues of great leaders –
the Level 5 leader
• The Flexible Leadership Model – what kind of
a leader are you? How an effective leader has
to be flexible and lead based on the situation
• Critical Thinking and Leadership – learning
to park the emotion through mindfulness
and to think logically and rationally
• Communications and the 4 Questions
for Clarity
• Ayout thewillendbeofablethisto:workshop,
• Learn the art of meditation, the science
behind it, and how to apply it to daily life
as a manager and leader
• Realize the difference between managing
and leading
• Learn the 5 characteristics of a great leader
and how being mindful helps to walk
the talk
• Learn about situational leadership and how
being mindful enables one to be flexible
and strategic seeing the whole picture
• Learn coping strategies, methods, tools
and practices to deal with a variety of
difficult situations
Making the Managing and
Transition from Leading with
Co-Worker to Emotional
Team Leader Intelligence
Build on Your Relationships  Deliver Higher Performance 
for Your New Role and Manage Change Better
This workshop will help you address the Leaders who have higher levels of EQ
challenges and difficulties of making the create positive work environments, higher
transition from co-worker to boss. You’ll levels of employee engagement, deliver
learn tools and techniques to achieve a higher performance, manage change better
balance between your existing relationships and experience less stress. EQ is the single
with co-workers and the requirements of most important leadership competency in
the new management role. the contemporary workplace!
Program Topics Program Topics
How to develop a management perspective Emotional Intelligence
• Understanding the overall organizational • The EQ Business Case
picture • Components of EQ
• Representing senior management • Different Kinds of Smart
• The right balance between advocating for • Personal EQ Diagnostic
the team and for senior management • Brain Function and EQ
Communication skills for handling changes Leadership and Management
in relationships
• Technical and Social Systems
• Presenting yourself assertively as the new leader • The Law of Connection
• Setting boundaries without causing upset
• Expanding Your Influence and Impact
• Modelling a professional and positive attitude • The Leadership Challenge
• Dealing assertively with office gossip • System 4 Management
What the team needs from you • Personality Considerations—A & B
Behaviours
• Six important things your team needs from you
• Giving continuous feedback on performance • Creating Your Leadership Brand
to individuals and teams
Organizational Behaviour and EQ
• Giving praise and recognition • Philadelphia Eagles Case Study
What you need from the team • Leadership Signalling and Modelling
• Moving from a need for friendship to a need • Group Dynamics
for respect • Vision and Values
• Applying techniques for building trust and respect • Leading Transitions with EQ
Effective team meetings
• Taking control of team meetings
Our Motivation, Behaviour and Needs
• Intrinsic and Extrinsic Motivation
• Guidelines for running effective team meetings • Needs Oriented Behaviour
• Communicating your expectations to the team • The Power of Affirmation
• Being clear about what you can and cannot • Why Maslow Matters Today
do in your new role • Performance and Job Satisfaction
• Ayout thewillendbeofablethisto:workshop, • Ayout thewillendbeofablethisto:workshop,
• Communicate your new management perspective • Understand the key components and skills
behind EQ
• Apply techniques for re-framing your
• “Lead” and not just manage by recognizing
relationships with co-workers
and encouraging others
• Understand what your new team needs from you
• Execute important leadership skills
• Decide what you need from your team
• Develop as a manager capable of
• Apply assertive communication skills to enlightened leadership
difficult situations • Create a positive, high performance work
• Give regular feedback on performance environment as a result of authentic

• Who Should Attend? •Supervisors,

Who Should Attend? • Manage team meetings effectively leadership
• Develop a 20-day Action Plan
Anyone who wants to become a balanced manager managers and leaders who want to •Anyone
Who Should Attend?
or leader. It’s particularly valuable for middle managers
who must manage operational tasks while maximizing
improve their self-awareness, decision-making
ability, and increase personal resiliency.
who has recently become, or shortly will
become, a new leader, and wants the tools to
•Managers
Who Should Attend?
at all levels who wish to develop their
human resource capability and motivation. make the transition from co-worker to boss. leadership, relational and motivational skills.

Location: Innovative Professional Offices Location: Innovative Professional Offices Location: Innovative Professional Offices Location: Innovative Professional Offices
Two Days 440 Laurier Ave. W., Ottawa One Day 440 Laurier Ave. W., Ottawa One Day 440 Laurier Ave. W., Ottawa Two Days 440 Laurier Ave. W., Ottawa

November 12-13, 2020 October 8, 2020 June 23, 2020 December 8-9, 2020
Fee: $950 Fee: $495 October 1, 2020 Fee: $950
“ …very interesting / course flow perfect / December 3, 2020
clear, knowledgeable.” Fee: $495
Past participant
“ Excellent concepts and narrative “Great course, will be recommending “ Course facilitator / teacher was very
input. Real world examples to “ It was a terrific experience, enlightening, this. I liked it from start to finish. good at having everyone participate
support theory discussed.” well led. Highly recommend to others.” You show great leadership skills!” and feel good.”
6 Past participant
Lorraine Stevenson, Mental Health
Commission of Canada Denis Gauthier, Modern Niagara Hélène D’Aoust, ECCC

Powerful Coaching Helping Your Team
Skills: How to Thrive at Work
Create a High Improving Mental Health and
Performing Team Productivity in the Workplace
Stress-related ailments and other mental
Move Your Team’s Performance 
to the Next Level
Discover the key ingredients of a winning
team. Learn how to analyze key issues
of performance and behaviour, and coach
team members using a disciplined approach
that builds on shared understanding and
agreement on objectives. Come away
with a personal action plan for making your
own team stronger and more productive.
Program Topics
Leadership Styles
• The situational leadership model
• The benefits of delegation for team building
• Situations that benefit from a coaching style
Performance Issues
• Set performance standards and criteria
• Gain agreement from the post-holder
• Develop strategies for improving performance
Behavioural Issues
• Analyze conflicts and tensions in the team
• Develop strategies for improving relationships
• Deal with difficult behaviour
Coaching Techniques
• Select a coaching style to match the situation
• Communicate the performance gap
• Use powerful questioning techniques
• Use voice and body language to motivate
• Plan and deliver a structured coaching session
• Give constructive feedback
• Measure your success and impact
Characteristics of a Winning Team
• Recognize the importance of “team talk”
• Practise team-building activities
• Develop an action plan for your team
• Ayout thewillendbeofablethisto:workshop,
• Manage team performance and
behavioural issues
• Use the feedback model to give feedback
in a constructive and motivating way
• Develop collaborative action plans to
improve performance and behaviour
• Plan, prepare, deliver and evaluate a
coaching session
• Recognize the importance of “team talk”
and team-building activities
• Develop your own action plan for building
a winning team
•Managers,
 Who Should Attend?
supervisors, team leaders and
anyone responsible for coaching others.
Location: Innovative Professional Offices
OneDays
Two Day 440 Laurier Ave. W., Ottawa
October 22-23, 2020
Fee: $950
“ Instructor was very engaging,
motivating, material / activities
were very useful, I’d recommend
this course to anyone.”
Veronika Cerullo, House of Commons
SUPERVISORY AND MANAGEMENT
issues are the single biggest cause of
absenteeism and workplace disability claims.
This workshop will help you identify warning
signs in yourself, your colleagues, and those
who report to you. It will provide you with
strategies for increasing awareness, creating
a supportive culture and identifying resources
for your team’s mental health.
Program Topics
Why is everyone so stressed?
Depression Causes and Treatments
• Chemical, conditioning or both?
• Coping strategies
Urgency Addiction (and other addictions)
• Differentiating “urgency” and “importance”
• The power of “No”
Proactive vs. Reactive
• Circle of Influence vs. Circle of Control
What’s Important to YOU
Physical Health (self and close ones)
• Mental and physical health are synergistic
Circadian Rhythms/Sleep/Light
Nutrition and Gut
Exercise and Movement
Relationship Issues
• Avoiding toxic relationships
• Creating life/work balance
Stress Caused by Financial Burdens
Potential Future Options/Plans
• Ayout thewillendbeofablethisto:workshop,
• Understand how a positive working environment
leads to happy and engaged employees and
helps drive the organization forward
• Understand mental health issues common to
almost everyone and identify signs
• Understand how a supportive culture facilitates
assistance options through EAPs and other
channels
• Use and share strategies that recognize mental
health is almost always multi-factorial and is
interdependent with healthy relationships,
physical health, sleep, exercise and nutrition
•PeopleWholeaders
Should Attend?
at all levels, management,
HR specialists, employee assistance program
teams, mentors.
Location: Innovative Professional Offices
One Day 440 Laurier Ave. W., Ottawa
October 20, 2020
Fee: $495
BUSINESS WRITING
Results-Based Business Writing
Management for Impact and
Practical Tools and Techniques  Influence
to Implement and Improve Your
RBM Environment Proven Techniques for Writing
Quickly, Clearly and Concisely
This two-day workshop will provide you
with the tools and knowledge you need Would you like to write more effectively
to lead and/or support RBM in your and have a greater impact on your
readers? Whether you’re answering
organization. Discover an RBM approach
that integrates strategic and operational email, writing a report, or responding to
a customer, your effectiveness will be
planning, performance measurement, risk
management and cost management, while judged by your ability to write in a clear
and concise manner. In this workshop
achieving an appropriate balance between
the sustaining and change agendas of an you’ll receive a workbook and resources,
participate in writing exercises, and have
organization or program area.
an opportunity for one-on-one consulting
to evaluate personal writing styles.
Program Topics
Components of a Sound RBM Environment Program Topics
When and How to Build Your Logic Model
Writing as if your career depended on it
When and How to Build Your Strategy Map • Understanding reader frustrations
• Dealing with writer frustrations
The Path to a Balanced Performance Story
• A tale of two memos
Balancing Your Sustaining and • 6 steps to dealing with writer’s block
Change Agendas Getting started
Setting Realistic and Ambitious Targets • Understanding your audience
• Defining your purpose
Implementing Ambitious Delivery Plans • Identifying key issues
and Delivery Reports • Choosing the right tone
Integrating Risk and Performance
Structuring correspondence
• Requesting information
Managing Effective Accountability
• Making a routine claim
Relationships
• Writing a good news reply
• Ayout thewillendbeofablethisto:workshop, • Writing bad news messages
• Writing persuasive messages
• Build and sustain sound management • Drafting the perfect business letter
structures, frameworks, accountability
Additional topics
instruments and enablers • Writing with impact
• Develop high level and cascading • Email hell
strategy maps
• Align strategy maps, logic models
• Writing for the Web
• Checklist of misused words and phrases
and delivery chains • Grammar is important
• Understand performance patterns
and drivers of good performance
• Preparing a formal business report
• Using positive proactive language
• Develop ambitious aspirations, priorities • 3 techniques to improve your style
and targets
• Using the active voice
• Manage interventions and delivery plans • Email messages that get results
• Integrate performance and risk
• Map and integrate sustaining and change
agenda expenditures
• Ayout thewillendbeofablethisto:workshop,
• Assess attribution, contribution and • Communicate clearly and concisely
plausible associations • Use proven techniques to structure
your thoughts
• Understand and manage effective
accountability relationships • Deal effectively with email messages
• Who Should Attend?
• Use efficient proofreading techniques
• Have confidence in your writing style
Executives, managers or those working in
management or program areas who wish to
•Anyone
Who Should Attend?
who is required to present ideas
implement or improve their RBM environment. in writing.
Location: Innovative Professional Offices Location: Innovative Professional Offices
Two Days 440 Laurier Ave. W., Ottawa Two Days 440 Laurier Ave. W., Ottawa
June 18-19, 2020 June 25-26, 2020
September 15-16, 2020
Fee: $950
December 1-2, 2020
Fee: $950
“ A fantastic instructor. Very engaged,
and the class was interesting and
interactive. I got more out of the
class than anticipated. Thank you!”
Carolyn Larkin, Export Development Canada 7
 BUSINESS WRITING

Writing in Proofreading Writing Effective Report Writing

Plain Language
Get Your Message Across in 
the Shortest Time Possible
Plain language techniques make your
written communications clear — and they
help the audience easily understand your
intended message. The Government of
Canada’s communications policy states,
“An institution’s duty to inform the public
includes the obligation to communicate
effectively.... To ensure clarity and
consistency of information, plain language
and proper grammar must be used in all
communication with the public.” This
workshop will provide you with skills
needed to communicate clearly, concisely,
coherently, and correctly. You will learn
how to gear each piece to its intended
audience, always keeping the needs of
the audience in mind.
Program Topics
Planning to Communicate
• Know your audience
• Organize the information to suit
the communication goal
Designing Sentences and Paragraphs
• Keep them short and simple
• Lead with strength
• Link sentences and paragraphs
• Use the active voice
• Use positive sentences
• Follow the thread
Choosing the Right Words
• Avoiding jargon and “bureaucratese”
• Technical words and terms
• Keeping verbs as verbs
• Using acronyms
• Avoiding language landmines
Presenting Your Work
• Use headings and subheadings effectively
• Help the reader navigate the text
• Use colour, font, and graphics to your advantage
• Check your text
• Ayout thewillendbeofablethisto:workshop,
• Use Plain Language techniques to
communicate effectively
• Understand the rationale for using
Plain Language
• Write clearly and concisely
• Follow Government of Canada Plain
Language guidelines
and Editing Briefing Notes Powerful Reports and Winning
Proposals in Less Time
Effective Techniques  Techniques for Writing Clearly
This workshop will help you produce powerful
for Flawless Publications This workshop uses practical exercises to reports and winning proposals in significantly
At this workshop you’ll gain a working develop skills in writing effective briefing less time. Obtain planning techniques,
ability to proofread, including knowledge notes. Learn techniques for planning, guidelines for writing clearly, grammatically
of the marks and techniques. You’ll learn drafting, summarizing complex information, and concisely, and tips for increasing impact
the principles of plain language editing, improving your writing skills, and editing. and persuasiveness. The course is hands-on
practice in an enjoyable group environment, With frequent opportunities to receive and fun, with opportunities to practice and
and receive immediate feedback on your feedback, you are invited to bring samples improve. You may bring samples of your
progress. Through group corrections, of your work for review. work for review by the instructor.
individual practice and discussion, you’ll
come away with the confidence to proof and Program Topics Program Topics
edit even the most important documents.
The Purpose of the Briefing Note Writing proposals and reports
• How senior managers use briefing notes • The difference in structure and purpose of
Program Topics to make decisions letters, memos, email, proposals, reports
Introduction • How to analyze needs and interests • Select the correct type of document for
• Consequences of poor notes your purpose
• Proofreading vs. editing
• How to develop a “proofreader’s eye” The Structure of Briefing Notes Plan before you write
• Planning techniques that halve your writing time
• The generic template – 6 key points
Six categories of errors
• Decide how you want your reader to respond
• Common spelling errors • 4 different types of notes
The 4 Stages of Effective Writing • Analyze your reader’s needs and interests
• French and English look-alikes
• Pitfalls of homonyms
• Practice using a logical planning technique
How to Plan your Briefing Note • Identify the level and type of information required
• Punctuation and mechanics • Identifying central idea/main points • Plan how you will collect and organize the
• Format, layout and appearance • Mind-mapping information
• Grammar How to Write a Summary
Writing with clarity and impact
• The four-readings method • Capture the meaning of the original text • Practice expressing complex ideas and
Using proofreader’s marks • Using your own words information simply, clearly and in plain English
Review of basic grammar How to Formulate a Research Plan • Be more concise by eliminating unnecessary words
• Agreement of singular and plural • Establishing time lines • Learn how to summarize complex information
• Consistency of verb tenses • Identifying critical paths • Write grammatically with an improved vocabulary
• Agreement of modifier with subject • Processes for gaining approval • Improve your writing style with short,
• Congruence of verbs direct sentences
How to Write Your Draft from a Plan
• Proper use of contractions • Using clear, concise sentences Writing with professionalism
• Developing a critical awareness • Write to reflect your corporate image
Plain language editing
• Write to build a relationship with your reader
• Passive vs. active voice Improve your Writing Skills
• Understand the persuasive power of words
• Removing fillers • Diagnostic test and exercises to build credibility
• Achieving clarity through brevity
Editing Strengthening your first draft
• Placing our most important idea
• Simplify and clarify the message • Edit your draft to clarify and strengthen
Improving structure and syntax • Adjusting inappropriate style and tone your message
Overview of writing style • Using QA checklists to avoid errors • Adjust your style and tone as needed
• Put yourself in your reader’s shoes
• Ayout thewillendbeofablethisto:workshop, • Ayout thewillendbeofablethisto:workshop, • Tips for correcting errors in grammar and layout
• Increase your readability
• Improve your “proofing eye” • Identify how the briefing note aids in Reviewing your writing
• Use the 6 key proofreading categories
• Use basic proofreading marks
decision making
• Use your in-house templates correctly
• Develop a critical attitude
• Avoid common spelling errors
• Analyze and improve written content
• Prepare a writing plan with a clear
communication objective
• Ayout thewillendbeofablethisto:workshop,
• Streamline sentence structure • Plan information to be collected • Plan your proposals and reports clearly and logically
• Eliminate “fillers” • Write the first draft from a plan • Define your reader’s needs and interest
• Energize your writing style • Summarize complex information • Write persuasively to meet your reader’s needs
• Edit to clarify and strengthen • Write clearly, concisely and with impact
• Who Should Attend? • Increase your power and persuasiveness

• Who Should Attend? Anyone whose job requires them to proofread •Anyone
Who Should Attend? • Develop a professional style and tone
Anyone who wants to improve their written
communication skills and gain confidence when
and edit their own or others’ written work. who needs to write briefing notes.
•Anyone
Who Should Attend?
who needs to write winning proposals
writing documents for a variety of audiences. and influential reports.
Location: Innovative Professional Offices Location: Innovative Professional Offices Location: Innovative Professional Offices Location: Innovative Professional Offices
One Day 440 Laurier Ave. W., Ottawa Two Days 440 Laurier Ave. W., Ottawa Two Days 440 Laurier Ave. W., Ottawa One Day 440 Laurier Ave. W., Ottawa

May 28, 2020 “Great course. It gave
October 8, 2020 me the tools I need to
convince supervisors
Fee: $495 /managers that we
need to implement
more Plain Language
to meet our goal of
informing the public.”
8 Health Canada
June 16-17, 2020 October 20-21, 2020 November 3, 2020
August 18-19, 2020 Fee: $950 Fee: $495
November 12-13, 2020
Fee: $950
“ An excellent facilitator. She has an
“ Very engaging instructor and “ It was great. I will 100%give others obvious passion for writing and her
extremely useful tips and tricks. a recommendation to attend. work, making the course interesting
Thank you!” Thank you.” to participants.”
Mauranne Ste-Marie, RCMP P
 ast participant Past participant, CRA
 INTERPERSONAL AND COMMUNICATION SKILLS

Business Grammar Communicating Powerful Dealing with

That Matters for Results Negotiation Skills Difficult Behaviours
Produce Professional  Communicate Your Message  Develop Your Edge  Solutions for a Positive 
Documents with Confidence Clearly and Effectively… Every Time! for Achieving Success Work Environment
Do you struggle with whether or not to The ability to communicate effectively is Negotiating is a necessary and versatile Gain practical tools and skills to handle
use a comma or with how to punctuate perhaps your most critical skill. Your success skill. The ability to negotiate appropriately difficult behaviours. Learn to distinguish
bulleted lists? Have embarrassing errors in motivating, delegating, solving problems can be your edge in achieving success, types of difficult behaviour and choose
undermined your writing? In this lively, and obtaining information depends on your whether you’re dealing with colleagues, responses that will defuse the situation.
hands-on session, you will learn to apply ability to communicate with others. Learn employees, senior management, or Develop specialized communication and
grammar rules for clear communication, how to influence and inform through the use suppliers. In this workshop you’ll learn negotiation skills, coaching, plus stress
avoid common pitfalls, and edit your work of real life examples, group discussions, to improve your negotiating skills and and conflict management strategies.
for clarity and correctness. role plays and interactive exercises. develop effective strategies, tactics
and counter-measures for manipulative Program Topics
Program Topics Program Topics opponents. You’ll apply what you have
learned and practice your new skills in The 6 Types of Difficult People
Sentence Basics The Importance of Communication Skills • Reasons for the behaviour
• Are you being understood?
a variety of settings.
• The difference between clauses and phrases • Strategies for dealing with them
• Sentence construction • Are you being clear?
• What about when you disagree? Program Topics The 4 Behaviour Styles
• 4 types of sentences
• Assess your behaviour style
• Lengthen and shorten sentences for variety Basic Communication Principles Concepts and Principles • How to work with other styles
Punctuation Basics • Models of communication
• Principled positional negotiation 10 Linguistic Viruses of Unhealthy
• Necessary vs. discretionary commas • Factors affecting communication
Essential Communication Skills Communication
• The difference between semicolons and colons • Who says what to whom?
• Canadian usage for quotation marks • ‘The Medium is the Message’ • Questioning, active listening How to Deal with Negativity
• The different kinds of dashes and their uses • Communicating in person, by phone, • Assertive communication • 4 steps to turning it around
• Punctuate different kinds of sentences by email • Initiating proposals Handling Anger in Ourselves and Others
What’s my Communicating Style? • Interrupting and differing • 4 ways of handling our anger
Modifiers
• Adjectives and adverbs • Identify and adapt to different styles The Basics of Negotiation • How to diffuse someone’s anger
• Phrases and clauses that modify • Identify your strengths and weaknesses • Winning and losing situations • What to do if the person persists
• Misplaced modifiers, dangling modifiers, Communication Challenges • Negotiation techniques Handling Difficult Situations
squinting modifiers • Barriers to effective communication • Force field analysis • Perception checks, questioning skills
Verbs and Verbals • Communication breakdowns Negotiation Process • Active listening, trust and disclosure
• Subject-verb agreement • How to deal with receiver reactions • Preparation Communicating Assertively
• Proper verb tense • Aggressive, passive and assertive • Proposing solutions • 3 steps to more assertive behaviour
• Verbals: verbs that function as other parts Body Language • Negotiating a compromise
of speech • Using authority in a positive way
Active Listening • Finalizing an agreement
• Active and passive voice Coaching a Difficult Employee
• Active listening self-assessment Team Negotiating • How to reinforce good performance
Pronouns • Intentional listening and responding
• Correct pronoun choice for the case Strategy and Tactics • Handling substandard performance
• Using empathy • Hard and soft tactics • Handling sensitive personal issues
• Pronoun-antecedent agreement • Using probing questions
• Possessive and relative pronouns • Counter strategies Dealing with Conflict
• Clarify, reflect, paraphrase, respond
• Practice cases • Strengths and vulnerabilities of our own style
Lists and Parallel Structures Communicating in Email
• Horizontal and vertical (bulleted) lists Conflict Management • 5 key steps to managing conflict
• The W.I.I.F.M Factor
• Being comfortable with it • Negotiating to win-win solutions
• Parallel structures in lists
• Parallel structures in sentences and ideas • Ayout thewillendbeofablethisto:workshop, • Your conflict management style
• 5 methods of managing conflict
When Nothing Else Works
Editing Your Own Work • Impact and influence conversations with • Discipline without punishment
• Common traps awareness and intent • Ayout thewillendbeofablethisto:workshop, • Managing your stress
• Tips for editing your own work • Understand your strengths and maximize
• Ayout thewillendbeofablethisto:workshop,
• Ayout thewillendbeofablethisto:workshop, them to your benefit
• Communicate with anyone in any situation
• Plan and structure a win-win negotiation
• Use communication skills critical to success
• Handle your own and others’ anger
• Understand grammar fundamentals • Deliver effective feedback even in stressful • Handle conflict situations during negotiation
situations • Apply a 5-step process in managing and • Deal with negative behaviour
• Apply grammar rules to produce error-free • Be an active listener
documents • Communicate professionally and resolving conflicts
guarantee your effectiveness • Deal with conflict
• Produce professional documents • Close negotiations more professionally
• Be confident about your English usage •Anyone
Who Should Attend?
•Anyone
Who Should Attend?
• Negotiate win-win solutions
• Communicate effectively who would like to use effective
communication techniques and proven who conducts operational negotiations •Anyone
Who Should Attend?
• Who Should Attend?
All those who would like to improve their
methods to relate better to people, including
managers, team leaders, administrative and
such as facilitating meetings, resolving team
conflicts, conducting performance reviews,
impacted by the effects of negativity
in the workplace due to a “difficult person”.
English language communication skills. client service staff. hiring new staff, or dealing with suppliers.

Location: Innovative Professional Offices Location: Innovative Professional Offices Location: Innovative Professional Offices Location: Innovative Professional Offices
One Day 440 Laurier Ave. W., Ottawa Two Days 440 Laurier Ave. W., Ottawa Two Days 440 Laurier Ave. W., Ottawa Two Days 440 Laurier Ave. W., Ottawa

November 10, 2020 June 9-10, 2020 “ This course was June 25-26, 2020 June 2-3, 2020
August 25-26, 2020 amazing and September 17-18, 2020 August 25-26, 2020
Fee: $495 beyond my
October 6-7, 2020 expectations. November 3-4, 2020 November 5-6, 2020
December 10-11, 2020 Has taught me Fee: $950 Fee: $950
Fee: $950 a lot and now to
“ This trainer was amazing. She was practice what “ Honestly, this has been the best “Awesome course! Lots of very helpful
extremely knowledgeable. Her passion I’ve learned.” professional development course and practical breakdowns of behaviour
for the subject made this topic enjoyable.” I see at work all the time. Thanks!”
Past participant
Past participant
P
I have ever taken.”
 ast participant, DND Past participant 9
 SUPERVISORY AND MANAGEMENT

Managing Skills Managing Skills Working and Active

for Non-Managers for Non-Managers Communicating Listening Skills
– Level 1 – Level 2 as Part of a Team Techniques to Achieve Personal 
and Organizational Success
How to Lead People  Building Influence,  Developing Insight and Skills 
to Work Effectively with Others The difference between hearing someone
That Don’t Report To You Cooperation and Consensus and listening to someone is enormous.
Managing people when they don’t report Working with other alumni of the Level 1 Being able to get along with co-workers Making colleagues feel you are truly
to you can be tough. How do you hold program, you will identify and resolve and cooperate effectively towards the understanding their personal point of view
people accountable? How do you keep your leadership, influencing, cooperation achievement of common goals is a highly can change office dynamics in a profound
them on track? Learn how to inspire, and accountability challenges. You’ll dive valued key competency that can open way. Active listening has a way of making
influence and motivate people to more deeply into the tools you acquired the doors to increased responsibility and others feel valued and understood. In this
opportunities in your career. This workshop highly interactive workshop you can expect
accomplish important goals – when you in Level 1 and gain new ones to help
will give you the insight to better contribute to learn the theory behind active listening
have no formal direct reporting authority you create better relationships and
to your team’s success. Using an 18-point and also engage in participatory exercises
over them. In this highly interactive and productive results. personal assessment tool you’ll gain a
practical program, you’ll get the skills and activities to practice the learned skill
better understanding of your individual of active listening.
and knowledge you need to help work Program Topics team style and learn how to identify team
colleagues perform at their best. strengths and trouble spots. You’ll learn
Emotional Intelligence
valuable skills to transfer knowledge and
Program Topics
Program Topics • Increase your self-awareness information to other team members in an • Hearing something doesn’t actually
• Enhance awareness of others effective way to maximize productivity. mean you’re listening and other myths
Inspire, Influence and Motivate • Manage your emotions You’ll also learn how to improve • Typical patterns of communication,
• Create meaningful goals Action Learning communication and build rapid rapport where is it going all wrong?
• Track and celebrate progress • Influence, leadership, cooperation and using the True Colors model. • Proactive vs. passive listening
• Establish team priorities accountability challenges • Understanding the common pitfalls of
• Use praise • Apply tools, knowledge and skills to passive listening
Program Topics
Cooperation and Consensus challenges • Developing active listening skills
• Establish team member dependencies • Create action plans to prepare and • Understanding team dynamics: • Empathic listening
respond to challenges the 4 styles • Listening from the heart and head
• Encourage dialogue
• Your personal team member style • Shaping your language so that others
• Decision making – command, consult Performance Outcomes
• Capitalizing on style strengths know you are listening actively
and consensus • Create mutually desired outcomes and improving trouble spots
• Align processes with outcomes • Ridding yourself of internal judgements
Accountability • Assessing your predominant
• Manage expectations • Listening patterns, how to establish new
• Deliver feedback personality colour
habits when listening
• Establish performance standards Level 1 Deep Dive • Identifying other personality types
for better communications • Listening with the big picture in mind
• Create a climate of self-reflection • Inspire, Influence and Motivate • Achieving success with proactive language
• How active listening plays a role
• Use politics • Cooperation and Consensus in better team communications and attitudes
• Accountability
Conflict
• Stop taking things personally • Conflict
• Letting go of agendas and expectations
• Developing common vision, goals, • Ayout thewillendbeofablethisto:workshop,
• Manage triggers
• Ayout thewillendbeofablethisto:workshop, and daily action steps
• Listen to others empathically
• Circle back
• Ayout thewillendbeofablethisto:workshop, • Be able to use active listening skills to
• Ayout thewillendbeofablethisto:workshop, • Build high performing teams
• Lead without formal authority • Understand your own team style and
achieve personal and organizational
success
• Minimize conflict, maximize cooperation the other 3 styles • Improve working and personal
• Lead without formal authority • Communicate with other personality types relationships
• Build high performing teams • Manage emotions
based on the True Colors model • Model proactive listening skills for others
• Manage emotions • Inspire others
• Utilize the communication model to to emulate
• Minimize conflict, maximize cooperation • Deliver performance feedback promote team harmony • Understand your old listening tendencies
• Inspire others • Manage workload • Better support and value others’ and implement more effective active
• Deliver performance feedback
• Meet project deliverables
• Who Should Attend? contributions toward team goals
• Improve team productivity and alignment
listening patterns
Alumni of Level 1 who want to build on towards corporate vision and goals • Who Should Attend?
•Anyone whose work requires them to lead
Who Should Attend? their influence, cooperation, consensus
and conflict resolution skills. •Anyone who wants to improve their ability
Who Should Attend? Anyone who wants to improve their ability to
understand and communicate more effectively
people who don’t formally report to them. with others.
to work effectively as part of a team or lead a
team, including team members, team leaders,
supervisors, managers and directors.

Location: Innovative Professional Offices Location: Innovative Professional Offices Location: Innovative Professional Offices Location: Innovative Professional Offices
One Day 440 Laurier Ave. W., Ottawa One Day 440 Laurier Ave. W., Ottawa One Day 440 Laurier Ave. W., Ottawa One Day 440 Laurier Ave. W., Ottawa

May 26, 2020 “Excellent course. May 27, 2020 October 27, 2020 November 19, 2020
July 7, 2020 I learned a lot October 28, 2020
about myself. Fee: $495 Fee: $495
October 27, 2020 December 2, 2020
I will definitely be
December 1, 2020 attending part 2 Fee: $495
Fee: $495 when this year’s “ Excellent course. Great instructor!
learning plans are “Excellent workshop! Lots of information “ [Instructor] did an excellent job in There was just the right combination
approved.” to take back in both professional and facilitating the course, lots of energy of group exercises and lecture by
personal life. Thank you very much!” and passion. Thank you.” the teacher.”
10 Past participant
 ast participant
P Past participant Past participant
 INTERPERSONAL AND COMMUNICATION SKILLS

Using Positive Effective Assertiveness and

Influencing Skills
in the Workplace
Understanding Power, Culture and
Influence to Work More Effectively
Many people dislike the concept of office
politics since it brings to mind manipulation,
questionable tactics and closed doors.
Yet an understanding of office politics is a
critical element in gaining resources and
information to do your job. To be effective in
any organization, political skill is needed.
This workshop will show you how to reframe
the concept of office politics into a positive
force. You’ll discover how to use different
types of power, work effectively with others,
build influence, understand political
give-and-take, and maintain high integrity.
Program Topics
How Are You Being Influenced and
Oral Briefings
Strategies to Perfect a 
Highly Valued Competency
The ability to succinctly brief others is a
highly valued competency in today’s fast-
paced workplace. This expertise requires
the speaker to clearly understand the
issue, structure the briefing in a way that
is easy to comprehend, and deliver the
message effectively. In this workshop
you will learn how people listen to and
remember information, how to plan and
fine-tune briefings, and how written and oral
briefings differ. You’ll leave with techniques,
strategies, and tips for framing issues,
focusing on what listeners remember,
and presenting in a clear, concise matter.
Program Topics
Communication Today
Conflict Resolution
Essential Skills for 
Managing Your Interactions
The ability to communicate assertively is
essential for dealing with people, whether
they are employees, colleagues, managers
or clients. We need to know how to express
ideas, stand up for our convictions, and
deal with emotions created by conflict.
At this workshop you will practice what
you learn so you can apply the skills when
you return to your workplace. You are
encouraged to bring examples of situations
you would like to resolve.
Program Topics
Skills and Techniques
• Basics of managing people
• Assertive communication
• Using positive language to influence GIVE YOUR CAREER THE

PMC EDGE!
How Much Influence Do You Really Have? • Using your voice for authoritative expression
• The five Cs of communication
• Managing anger – your own and others’
Defining Power, Influence and Authority • Captivating your listener
• Questioning and listening during conflict
The Power Continuum • Planning your briefing • Negotiating to win-win solutions
• Perfecting your take-away message • Communicating with different personalities
Sign up for PMC’s
The Psychology of Persuasion
The 3 Approaches to Influencing Draft and Hone Your Message • Depersonalizing criticism
• Preparing your draft
13 Principles of Influence
Influencing Up
• Using plain language
Managing People
• 4 concepts of people management newsletter
• Barriers and useful ‘currencies’
• The Cohen-Bradford influencing model
• Using topic sentences to guide the listener
• Writing for the ear, not the eye
Assertive Skills
• Different types of behaviours
CareerEdge
• Providing a hook • Assertive communication techniques
Learning to Communicate Persuasively Technical Considerations Personal Power
– and gain valuable insight and
• Using your communication style to influence • The three Vs of an oral presentation
• Exploratory language for better outcomes
• Identifying the sources of your own power information, plus tips, trends
• Making your voice match your words • Avoid giving power away
• Assertive language, positive language • The power of three
and tools to equip yourself
• Sharing power and delegating authority
• The power of body language • Use your voice for emphasis for success in a fast-changing
• Negotiating for a win-win Communication Skills
• Effective arguments • Using the proper tone to influence world. Learn from our experts
Politics, Influence, and You: Get Started Presenting Your Briefing
• What are your values and where do they fit in?
• Verifying perceptions how to manage your time,
• Rehearse your presentation • Using positive language
• Choosing where can you have positive influence • What to do if you have stage fright • Active listening for 2-way understanding reduce conflict at work,
• Ayout thewillendbeofablethisto:workshop, • Use non-verbal communication for
maximum impact
Conflict Management
• Identifying sources of conflict
cope with change, and
much more.
• Recognize that office politics can be constructive • Taking questions • 5 key steps for resolving conflict
• Define different types of power and
distinguish positive from negative uses • Ayout thewillendbeofablethisto:workshop, • Resolving real-life conflict situations
• Managing conflict in groups It’s an easy, free way
• Identify and improve the work climate from
defensive to supportive • Quickly find the key points to emphasize • Ayout thewillendbeofablethisto:workshop, to equip yourself
• Handle various types of difficult people we in a briefing
work with using special communication skills • Organize your briefing for maximum • Recognize the difference between assertive for success in
impact and influence and aggressive behaviour
• Build influence through a number of specific
actions • Understand how people hear and what • Say “no” professionally the 21st century
they retain • Communicate assertively
• Define personal and corporate values and
make choices about reconciling differences • Present with confidence • Analyze and handle conflict skillfully, workplace.
one-on-one or in a group
•Anyone
Who Should Attend? •Anyone
Who Should Attend?
who wishes to improve their work
climate, build influence, or work more effectively
who is called in to give oral briefings or
wants to improve their oral communication skills.
•Anyone
Who Should Attend?
who wants to improve their
with others. assertiveness and conflict resolution skills.
VISIT
Location: Innovative Professional Offices Location: Innovative Professional Offices Location: Innovative Professional Offices
Two Days 440 Laurier Ave. W., Ottawa One Day 440 Laurier Ave. W., Ottawa Two Days 440 Laurier Ave. W., Ottawa

October 29-30, 2020 May 27, 2020 May 20-21, 2020

WWW.OTTAWATRAINING.CA
Fee: $950 December 10, 2020 September 15-16, 2020 TO SIGN UP TODAY!
Fee: $495 November 17-18, 2020
Fee: $950

“ This is such a worthwhile course with “This was the best course I’ve ever “ Great enthusiasm from instructor.
practical guidance that would greatly taken. Practical and useful content, Loved the calm pace. Good group
engaging teacher.”
improve all workplaces.”
Past participant Ellen McKennirey, TBS
interactions.”
Past participant 11
 INTERPERSONAL AND COMMUNICATION SKILLS

Skills for Effective Practical Preparing for a How Ottawa Works

Presentations Facilitation Skills Parliamentary How to Function More Effectively
Working For or Within Government
Practical Skills to Build Your
Effectiveness as a Public Speaker
Techniques to Manage Meetings
Effectively and Efficiently
Committee This two-day workshop will provide
How to Appear Before Government  you with an overview of the structures,
This workshop is specifically designed If you’ve ever had occasion to facilitate or Committees with Confidence processes and players of the Government
to reduce the anxiety of public speaking lead a meeting, you probably understand of Canada – the machinery of government.
and instil a level of confidence you never how challenging it can be: you need to stick Committees are an important procedural
tool of Parliament at both the Senate and It presents the current context,
thought possible. Gain practical tips that to an agenda, manage group dynamics, government plans, priorities and the
you can apply immediately. Participate and get everyone to agree on a decision. the House of Commons. A committee
relationship between government and
in a number of different exercises and In this course, you will learn how to is a working group to review bills and
the Public Service. You’ll also learn
gain the confidence to become a gather information from a group, clarify existing legislation, and to evaluate and
about the history, traditions and values
confident and competent public speaker. and present ideas, remain neutral when study government programs and policies.
that have shaped the Canadian
appropriate, and gain consensus. Gain As part of these studies individuals are
parliamentary system.
strategies to manage group dynamics, invited or request to appear before them or
Program Topics present a written brief. This workshop will
deal with a group that is “stuck”, Program Topics
Overcoming the Anxiety of Presenting and keep the energy high. provide you with the tools to effectively
• Tools to remain calm before and during present at a parliamentary committee. • The constitutional basis of Canadian
a presentation democracy
• Breathing, pacing, and relaxation
Program Topics
techniques
Program Topics • Federal system of Canada
The Facilitation Cycle • Westminster system of government
Platform Skills • The 9 stages of the Facilitation Cycle • How does Parliament work? • Parliament (The Queen, House of
• The artful use of body language • Key qualities that make a great facilitator • Researching the Committee and member Commons, Senate and committees)
• Maintaining eye contact • The difference between content and process stances and issues • Government departments and
• The power of voice projection, tone, • How to research the history of the central agencies
• The most appropriate tools to use for the
intonation, pacing relevant study • The executive and cabinet committees
type of session
• Appropriate use of humour • What do you want to accomplish with • The legal system
• How to use “the stage” • How and when to remain neutral
this appearance? • Policy development process
• Generate and organize content as a group
Delivery Styles • Preparing an opening statement and • Legislative process
• Clarify and evaluate content • Budgets and the Estimates
• Finding what’s natural for you consideration of a presentation or material
• Tips on giving and receiving feedback
• Introvert/Extrovert: does it matter?
• The balance between memorizing, Group Dynamics
for the Committee
• How to plan for Members’ questions • Ayout thewillendbetter
of this workshop,
understand:
impromptu speaking, and reading • Managing group dynamics and problem • What to do when you leave?
• Use of visual aids • How Ottawa works with a Westminster
participants • Mock appearance: opening statement, system of government
Tips and Tricks for Maximum Impact • Addressing barriers to participation Member questions and debate • Canada as a bilingual, multicultural
• Handling questions and answers
• Rehearsal techniques
• The stages of team development and ways
to help teams through each stage • Abetter
t the end of this workshop, you will
understand:
country with its policy and legislative
framework including the Charter of
• How to keep your audience’s attention • Strategies to handle controversial issues in Rights and Freedoms
• Presenting as a group • Why you should ask to present before
a neutral and professional way Committee • Roles and responsibilities of
Value-Added Content • Keep the energy high • The role of each of the members and the government, Prime Minister, Cabinet,
• Defining your purpose Ministers, Federal Departments,
Decision Making and Consensus support staff
• Analyzing your audience Central Agencies, and Parliament
• Tools to make decisions and gain consensus • The process of Committee studies
• Developing your presentation • Decision making processes of Cabinet
• The importance of listening for common ground • How to prepare for an appearance before
• The crucial first minute • How policy is developed and the
• What to do when a group gets “stuck” a parliamentary committee
• Holding the audience’s attention factors that influence it
• What rules apply
• Classic closings
• Byouy thewillendbe ofablethisto:seminar, • How to get your or your organization’s
• How legislation is passed
• Ayout thewillendbeofablethisto:workshop, • Lead a group through the entire facilitation
message across in an effective manner
• Interactions with other witnesses
• Interactions between stakeholders:
citizens, lobbyists, pressure groups,
• Develop a proven strategy to prepare process, including decision-making or politicians and public servants
• How to find a “ally’ among the
your presentation gaining consensus • Relationship between the Government of
parliamentarians Canada and the provinces and territories
• Communicate your ideas with • Select appropriate tools for the type of session
confidence and authority • What follow-ups might be expected
• Switch between a neutral facilitator and an • Role of the Public Servant
• Use relaxation techniques that work • How you can follow their study and
• Earn respect in front of the room
engaged participant
• Ensure balanced participation
build on it •ThisWcourse
ho Should Attend?
• Have fun the next time you need
to present • Facilitate meetings with confidence and
professionalism
•ThisWworkshop
ho Should Attend?
will assist stakeholders,
is designed for those who are
fairly new to the federal government or

•Anyone
Who Should Attend?
who is required to do occasional •Anyone
Who Should Attend?
Indigenous governments and organizations and
public servants in preparing for appearances at
those who wish to have a refresher; public
servants who are policy officers or program
managers and those outside government
or frequent presentations to internal or who leads meetings or wants to better House or Senate Committee meetings for review who seek to understand how the federal
external audiences. manage the group decision-making process. of government legislation and policy. government works.

Location: Innovative Professional Offices Location: Innovative Professional Offices Location: Innovative Professional Offices Location: Innovative Professional Offices
Two Days 440 Laurier Ave. W., Ottawa Two Days 440 Laurier Ave. W., Ottawa One Day 440 Laurier Ave. W., Ottawa Two Days 440 Laurier Ave. W., Ottawa

June 16-17, 2020 “ The teacher June 4-5, 2020 June 10, 2020 November 19-20, 2020
October 8-9, 2020 was incredibly September 22-23, 2020 Fee: $495 Fee: $950
December 3-4, 2020 knowledgeable, Fee: $950
friendly, passionate
Fee: $950 about the subject
matter and got us “ Very informative course - extremely
out of our comfort knowledgeable instructor. Would
zones. I will bring recommend to anyone new to the
back lots of tools.” government.”
12 Sonia Morin, CCLA Victoria Gilchrist, Transport Canada

Strategic Thinking
Critical Success Factors for
Achieving High Payoff Results
Thinking strategically can be described as
the way people think about, view, assess
and create the future for themselves,
their team, and the organization. It’s about
creating opportunities and choosing options
in order to realize the best possible future.
This workshop will explore both what it
means to think strategically, and how
day-to-day operational action can be
aligned to the grander strategy at both
the individual and team level.
ProgramTopics
Program Topics
Setting the scene
• Understanding strategy, tactics, operations
Individuals as potential strategic thinkers
• What are the attributes of a strategic thinker?
• Are you a strategic thinker?
Organizational culture
• Assessing your organization’s culture
• How does this help or hinder you?
• The ideal culture for team strategic thinking
Taking ‘ownership’ of strategy
• Balancing expectations with permission to
think and act strategically
• Organizational knowledge and action
learning: techniques for getting involved
• Visual thinking tools to help you ask the
right questions
• A 5-step briefing format for any occasion to
get your message across powerfully
Strategic/Operational Framework
• A framework for awareness of the elements
of your organizational strategy
• How operations are connected to strategy;
how individuals are part of the operations
The Proverbial Box – taking a look at the box
from the outside
• We all live, think and work inside the box
• What is the box? What holds us there?
How do we escape?
Review
• What will you do next?
• Ayout thewillendbeofablethisto:workshop,
• Understand the strategic environment that
you work in
• Know yourself better as a strategic thinker
• Become more strategic to better align with
corporate goals
• Who Should Attend?
Anyone who wants to develop their ability
to proactively create and achieve a vision
for the future.
Location: Innovative Professional Offices
Two Days 440 Laurier Ave. W., Ottawa
June 9-10, 2020
October 14-15, 2020
December 8-9, 2020
Fee: $950
“ Learned a lot about myself in this course.
Will bring back valuable tools to the
workplace.”
P
 ast participant, Canada Post
PROFESSIONAL DEVELOPMENT AND PERSONAL EFFECTIVENESS
Increasing Your Improving Finding Balance
Self Confidence Your Memory Through
Building the Foundation for
Achieving Your Goals
Using More of the Capacity 
You Already Have
Mindfulness
Reducing Stress and Improving 
This workshop explores the positive impact How well your memory works has a direct Your Resiliency at Work
of self confidence in your career and impact on how much you get done in a day
personal life. Through exercise, you will and the quality of your work. Your memory Today’s workplace can be very challenging
for individuals and teams, raising stress
discover the sources of low self confidence is a window into the health of your brain,
and develop new skills to increase your how you care for it, and how you use it. levels and absenteeism while lowering
self confidence in order to increase This engaging, interactive, and memorable morale and productivity. The practice of
your effectiveness and comfort in various workshop is about your memory – how it mindfulness – centering your attention in the
areas of your life. present by focusing on the breath – can have
works, how you can better use your recall
a powerful impact on how you think, feel, act,
capacity, and much more. We guarantee
relate, perform and collaborate at work.
Program Topics you’ll remember it for years to come!
This workshop will show you how to
• What is self-efficacy?
Program Topics integrate mindfulness with emotional
• Confident behaviour patterns
intelligence and organizational behaviour
• Identifying limiting beliefs and awareness What do you want to remember?
of self-talk theories and tools, so you can immediately
• Names, numbers, frameworks, begin to enhance your own well-being
• Empowerment: challenging our fears conversations, lists, principles
• Thinking vs. doing and improve your relationships and
• Achievements and strength inventory How does your memory work? effectiveness at work.
• Power-posing and self-image • Why you can remember the words to a song
• Asserting yourself and the art of saying No but can’t remember what you just read Program Topics
• Living up to your values • How emotions and stress impact memory
• Perceptions and happiness • Differentiation and why it’s important • The Modern Organization –
• What’s happening with your memories Hierarchy vs. Circle
• Ayout thewillendbeofablethisto:workshop, while you’re sleeping • Conflict and the Tuckman’s Team
Development Model
• How advertisers teach your brain to
• Set strong boundaries • Balancing IQ with Emotional and
remember their messages
• Use questioning, listening and feedback Relationship Intelligence
skills to communicate in an assertive manner Increase your capacity to remember
• Emotional Intelligence and Mindfulness
• Identify career and life accomplishments • Managing your sleep, exercise and
nutrition to help improve your memory • Mindfulness Practice – tools and methods
• Be aware of your inner talk and tips and
• Help your brain grow new brain cells… or not • Critical Thinking and Mindfulness – learning
tricks to change negative thought patterns
to park emotion through mindfulness and
• Using music and other sensory inputs
•Anyone
Who Should Attend?
who is struggling with self confidence,
to help improve your memory
to think logically and rationally
• Communication and the 5 Questions
including new managers, supervisors, team Leverage your capacity to remember for Clarity
leaders and employees. more easily
dge
• Using more of your visual processing • Ayout thewillendbeofablethisto:workshop,
knowle l
capability
y ou r • Easy tips to help you remember more
Deepen n professiona
• Be mindful and reflective, gaining self-
r
and ea tion with one l
• you will be able to:
At the end of this workshop, knowledge to manage your thoughts
• Learn tools to manage emotions and to
i
recogn C Professiona
• Use more memory capacity to handle respond with reason in difficult situations
M • Find balance in the way you work, and
of six P te Programs
more information in less time and achieve
better results positively influence situations and people
fic a
Certi
w aTraining.ca • Make better decisions to safeguard your • Find calm and composure through day-to-day
tta brain fitness uncertainties and challenges
www.O • Help family and colleagues to do the same
• Train more of your memory capacity to •Anyone
Who Should Attend?
who wants to improve their self-
work more effectively for you
• Implement your personal memory- awareness and find new ways of dealing
“Teacher was very motivational and with challenges in the workplace.
inspiring. She shared her own experience improvement action plan
which made us feel more comfortable
•Anyone
Who Should Attend?
“ Very thoughtfully presented and can be
talking about our issues. Very generous,
positive woman… so inspiring!”
who wants to use more of their natural
capacity to help them learn, think, remember,
applied practically. Helped me understand
and make today’s and tomorrow’s decisions what mindfulness is and its benefits.”
L éonie H. Thibaudeau, Indigenous and
Northern Affairs Canada more effectively. Past participant
Location: Innovative Professional Offices Location: Innovative Professional Offices Location: Innovative Professional Offices
Two Days 440 Laurier Ave. W., Ottawa One Day 440 Laurier Ave. W., Ottawa Two Days 440 Laurier Ave. W., Ottawa
July 7-8, 2020 June 25, 2020 June 11-12, 2020
November 24-25, 2020 October 14, 2020 October 15-16, 2020
Fee: $950 Fee: $495 Fee: $950
“I’ve already mentioned this course to
a number of people back at the office. “ Instructor was very knowledgeable “ I will recommend this workshop
[Instructor] is fantastic!” and very good at giving the course. to my colleagues and managers.”
The information and course will help me.”
 arilyn Bourgaize, Canadian Commercial
M
Corporation Past participant
 idalia Gaspar, Office of the
C
Secretary to the Governor General 13
 Personal Personal NEW! Finding Getting Organized
Effectiveness Effectiveness Creative Solutions and In Control
Through Emotional Through Emotional to Workplace Powerful Techniques to 
Maximize Your Productivity
Intelligence – EQ1 Intelligence – EQ2 Challenges A recent study suggested that the average
Bringing Out the Best  Practical Skills to Increase EQ  Understanding the Importance  office worker wastes as much as 150
in Yourself and Others at Work and Home of Play to Success and Creativity hours a year looking for “stuff”. Another
EQ is the ability to perceive, assess and study suggests that at least 10% of all
This course is recommended for those who Albert Einstein knew that, “We cannot solve
positively influence your own and other documents are lost or misfiled. You can’t
have completed Personal Effectiveness our problems with the same thinking we 
people’s emotions. Combining theory, afford the wasted time and lost productivity
Through Emotional Intelligence – EQ1. used when we created them.”
discussion and self-awareness exercises, that comes from a cluttered desk, messy
It builds on the theory of Level 1 and focuses Did you know that Einstein also said,
this workshop will enhance your EQ and on developing practical skills and behaviours files, or no system of personal organization.
“Creativity is just intelligence having fun.”? At this workshop, you’ll learn to how to
increase personal effectiveness in all areas that increase your emotional intelligence
of your life. The concepts and skills learned both at work and in personal life. Through This interactive workshop uses LEGO® streamline daily tasks, organize personal
provide essential insights for all who want exercises, diagnostics and activities you SERIOUS PLAY® methods and is guaranteed space, effectively use calendars, and
to better understand and influence others will explore and develop higher levels of to have you thinking differently about communicate using appropriate means.
or who wish to broaden self-awareness. EQ in a supportive environment. challenges and solutions in your work.
For over a decade, multinational companies Program Topics
Program Topics Program Topics have used methods like LEGO® SERIOUS
Self-awareness
PLAY® to energize teams and problem-solve • Identify your organizational pitfalls
Emotional Intelligence Emotional Intelligence—Overview for the future. By using evidence-based
• Aspects and domains of EQ • Understand the importance of adopting
• Facts, components, assumptions processes that access important areas in both new work habits
• Self-awareness—Johari Window Skills to Increase Self Awareness the right and left brain, play eliminates our Cleaning out personal space
• Thinking and feeling • Diagnostic self-imposed and learned barriers and taps • Techniques for setting up the office
Insights into Behaviour • Overcoming negative self-talk into that inner creative child in all of us.
• Nature/nurture • Traits that perpetuate anxiety Controlling clutter on your computer
• Learned behaviour/conditioning We will use what we like to call “hard fun” • Organizing electronic files, folders
Skills to Improve Motivation and email
• Bilateral brain theory • Intrinsic and extrinsic motivation to think about how we interact with others
• Locus of control and discover how to incorporate play at work. • Matching paper and electronic files
• Staying motivated and motivating others
• Stages of life
Skills to Improve Self-Regulation
Using purposeful play, you will identify ways Calendars, lists, personal organizers
• Needs oriented behaviour to harness its power. You’ll leave with your • Keep track of appointments and contacts
• Why do we need to be right or get angry?
• Exploring the emotional inventory • The use of “provisional language” own miniature LEGO kits to help inspire your • Select the right format
Personality, Motivation and Values • Exercise in positive expression creativity beyond the workshop. (electronic or paper) and size
• Expectancy theory and human need • Emotional impulse control • Set up a system that is easy and convenient
• Six typical motivators Improving Social Awareness Effective office communication
• Personality models
Program Topics • Techniques for handling voice mail,
• Personality types
• How personality affects behaviour • Group dynamics email, snail mail
Why play?
• Our in-built guidance system—values • Verifying perceptions • Guidelines for email best practices
• Low/high EQ relationships Play-based research – we are built for play
Personal Development Goal Setting for Peak Performance
• Learner/Judger mindsets Exploration of the power of play at work – • Setting S.M.A.R.T. goals
• Gimmick vs. character school and experience
• Changing ourselves Improving Social Skills • Applying goals to your task system
• Personal reflections/personal priorities • Listening, questioning Incorporating purposeful play in your own • Effective delegation
• Non-verbal communication work settings
• Ayout thewillendbeofablethisto:workshop, • Habits of emotionally intelligent people Developing a plan for play
Your Personal Action Plan

• Understand your motivations and values

• Manage your behaviour in a number of scenarios
• Communicate more effectively with others
• Assess personality types and adjust your style
• Understand why people are the way they are
• Interpret behavioural competencies at work
• Manage your career and personal life
• Effectively integrate into work groups
• Be better equipped to give feedback to others
•Anyone
Who Should Attend?
• 20-day Action Plan Resources to help you play • Ayout thewillendbeofablethisto:workshop,
• Ayout thewillendbeofablethisto:workshop, • Ayout thewillendbeofablethisto:workshop, • List barriers to successful organization
• Explain strategies for reducing clutter
• Use new skills for self-awareness • Develop an action plan for reducing clutter
• Articulate why play is important for
• Regulate emotional responses creativity and innovation • Use to-do lists and the ABC prioritization
• Have better social awareness technique
• Identify opportunities to innovate through
• Better understand your own motivations • Select the best calendar system for you
“hard fun” in your own work
and needs • Reduce electronic and paper mail
• Use a 20-day “Action Plan” to guide the • Implement play-based innovation strategies
• Manage voicemail
application of skills learned • Access more information on play-based
•Recommended
strategies
• Write SMART goals

interested in enhancing emotional

intelligence or developing a better understanding
of themselves and the perspectives of others.
It is particularly valuable for anyone responsible
for managing or influencing others.
Who Should Attend?
for those who have completed
Level 1 of Personal Effectiveness Through
Emotional Intelligence – EQ1 or those who wish
to enhance their skills through the lens of EQ.
•Anyone
Who Should Attend? •Anyone
Who Should Attend?
who has felt the frustration of
who enjoys playing or has ever enjoyed being overworked, overcommitted or
playing in their lifetime and would like to have overwhelmed and wants to develop an
more fun through purposeful play at work. effective system for staying organized.

Location: Innovative Professional Offices Location: Innovative Professional Offices Location: Innovative Professional Offices Location: Innovative Professional Offices
Two Days 440 Laurier Ave. W., Ottawa Two Days 440 Laurier Ave. W., Ottawa One Day 440 Laurier Ave. W., Ottawa One Day 440 Laurier Ave. W., Ottawa

May 20-21, 2020 “ I am hoping to October 29-30, 2020 November 10, 2020 June 16, 2020
July 8-9, 2020 register for the September 17, 2020
part II course. Fee: $950 Fee: $585
October 1-2, 2020 November 26, 2020
So amazing and
November 24-25, 2020 interesting. Fee: $495
Fee: $950 Learned a lot
from the course.” “ Excellent, not-to-be-missed, “ A passionate, knowledgeable and
Jessica Cheung, RCMP life-skills training. Fascinating approachable instructor - I felt like
course, very interesting content.” my time was very well spent!”
14 Past participant  hristine Gallant, National Judicial Institute
C

Practical Time
and Workload
Management
Essential Tools to Conquer the Clock
Almost everyone encounters overwork and the
pressure of time constraints. This workshop
introduces you to practical ‘how-to’
techniques to help you achieve better results,
both at work and in your personal life.
Learn to organize your time effectively and
use self-management habits that lead to
increased productivity. Complete a 21-point
self-assessment to define your personal style
of time management, learn to make that style
work for you, and work more productively
with people who manage their time differently.
Program Topics
Self-Management Skills
• Identifying common time wasters
• Dealing effectively with interruptions
• How to deal with drop-in visitors
• How to shorten phone calls
• Excellence vs. perfection
• When and how to say no
• Why should you use a time log?
• Multi-tasking and delegating
• Meetings and more meetings
Getting Organized: Planning for Results
• The importance of planning
• Using to-do lists to keep you on track
• Prioritizing with a Time Matrix
• Calendars and personal organizers
• Managing your priorities versus others’
• Planning for the unexpected
Overcoming Procrastination
• Procrastination and justifiable delay
• 3 tips to overcome procrastination
Email
• Get control of your email
• 4 effective email writing tips to save time
Health, Stress and Time Management
• Ayout thewillendbeofablethisto:workshop,
• Apply the principles of time management
• Overcome obstacles to successful time
management
• Know the difference between reactive and
proactive planning
• Create personal scheduling strategies to
improve effectiveness
• Juggle multiple priorities and deadlines
• Conquer procrastination
•Anyone
Who Should Attend?
under pressure who wants to gain better
control of their workday, and learn to use the
time available more efficiently and productively.
Location: Innovative Professional Offices
Two Days 440 Laurier Ave. W., Ottawa
June 2-3, 2020 “ Excellent, really September 29, 2020
July 9-10, 2020 eye opening.
Fee: $495
September 24-25, 2020 [Instructor] was
fantastic and
November 3-4, 2020 very dynamic.” “ Love the enthusiasm of instructor.”
December 1-2, 2020 Past participant Past participant
Fee: $950
“ Great class, great learning exercises.”
PROFESSIONAL DEVELOPMENT AND PERSONAL EFFECTIVENESS
Techniques for the
Occasional Trainer
Critical Competencies for
Transferring Knowledge and Skills
In today’s workplace, training has taken
on a broader role as more employees are
responsible for training others within
their department or organization.
This course provides an essential toolkit
to help you acquire the underlying skills
of an effective trainer. You’ll discover
learning and training fundamentals,
and learn how to design and deliver
training that will guarantee positive results.
Program Topics
Adult Learning Fundamentals
• Adult learning principles
• Understand the learning cycle
• Recognize learning styles and behaviors
• Understand potential barriers to learning
• Identify learning retention percentages
Trainer Self-Assessment
• Complete a Trainer Self-Assessment
• Key techniques, including Do’s and Don’ts
• Fine-tune your communication and
feedback skills
Designing, Delivering and Evaluating a
Training Session
• Design a training session with objectives,
content and methods
• Practice delivery of a program
• Evaluate training effectiveness
• Ayout thewillendbeofablethisto:workshop,
• Apply the principles of adult learning to
any training session
• Formulate practical learning objectives
and effective training methods
• Follow a training session structure that
guarantees positive results
• Effectively transfer knowledge, skills and
abilities to others
• Communicate, motivate and provide
training feedback with confidence
• Measure the effectiveness of your training
•Anyone
Who Should Attend?
who is required to provide occasional
training as part of their role, including
HR Managers; Workplace Orientation
Coordinators; Training Coordinators; Product
or Policy Developers; Volunteer Resources
Managers, subject-matter experts, and new
managers or supervisors.
Location: Innovative Professional Offices
One Day 440 Laurier Ave. W., Ottawa
Past participant
Creativity and
Innovation for
the Workplace
Improving Performance, Job
Satisfaction and Engagement
Creativity is innate in all of us, but many
organizations unknowingly hinder it from
flourishing. Without creativity, it’s impossible
to develop an innovative organization that
can deliver improved services and maintain
sustainable competitive advantage. Explore
how using creativity strategically can help
you provide powerful solutions to problems
and increase motivation, job satisfaction
and engagement.
Program Topics
Understanding Creativity
• Defining creativity and the 4 P’s
• The difference between creativity and innovation
Fostering Your Own Creativity
• Evaluate your creative ability with your
personal FourSight™ Profile
• Eliminate obstacles to creativity
• Exercises and techniques to boost your
creative juices
Creativity and Innovation at Work
• Why the workplace needs creativity
• Evaluate your workplace’s creative approach
and opportunities
• Elements that support a creative environment
• Integrating creativity into the strategic plan
Problem-Solving Processes
and Creative Techniques
• Where creativity fits in problem-solving
• Tools and techniques for the group
and individual
• Hands-on practice with workplace scenarios
Making Ideas Tangible
• The definition of Creative Product
• Innovate! Applying the creative product
• The 5th P: persuading others to adopt your ideas
• Ayout thewillendbeofablethisto:workshop,
• Define innovation, creativity and its
4 components
• Recognize your own creativity
• Build your own creative environment
• Use individual and group techniques
to generate creative ideas
• Implement creative ideas
•AnyoneWhowhoShould Attend?
wishes to foster and promote creativity •Anyone
Who Should Attend?
and innovation in the workplace, or improve their
own performance and job satisfaction by applying
the creative process and techniques.
Location: Innovative Professional Offices
One Day 440 Laurier Ave. W., Ottawa
December 8, 2020 “ This workshop
provides new
Fee: $585 ways to approach
Course fee includes problems or
projects.”
your personal
FourSight™ Profile
Past participant
Critical Thinking
and Problem
Solving for Effective
Decision-Making
An Essential Competency in 
Today’s Workplace
Mastering critical thinking and problem-
solving skills can help you make better
decisions or recommendations – an essential
competency in today’s workplace. This course
demonstrates how critical thinking, problem-
solving and decision-making work optimally
together, and provides hands-on practice
with tools you can apply to your everyday
workday tasks, big or small.
Program Topics
Maximizing the power of your brain
• The Iceberg Principle and the
Understanding-Resolution Ratio
Critical Thinking
• Definition of a Critical Thinker
• Behaviours: active listening, probing,
Empty Your Bucket
• Identify and evaluate issues and viewpoints
• The 3 Cs: context, credibility and consistency
• Critical thinking worksheet – practice it!
Problem-Solving
• The problem-solving process – various models
• Obstacles and counterproductive approaches
• Problem-solving techniques
Decision-Making
• Individual and collective decision making traps
• How to choose: criteria, goals and
vision-based decision-making
• Individual and group decision-making tools
• Ayout thewillendbeofablethisto:workshop,
• Define critical thinking and identify your critical
thinking styles
• Work through the critical thinking process to
build, analyze and evaluate varying viewpoints
• Improve key critical thinking skills, including
active listening and questioning
• Analyze context and information to clearly
understand and identify a problem
• Apply problem solving steps and tools
• Identify appropriate solutions using specific
approaches
• Select the best technique for making decisions
• Avoid common decision-making mistakes
who is required to problem-solve on the
job or make important project, department or
organizational decisions or recommendations.
Location: Innovative Professional Offices
One Day 440 Laurier Ave. W., Ottawa
June 11, 2020
September 22, 2020
December 9, 2020
Fee: $495
“ Very enthusiastic instructor! She was
able to foster an atmosphere where
everybody felt comfortable sharing
experiences and participating.”
 harline Leduc-Marcoux, DND
C 15
 PROFESSIONAL DEVELOPMENT AND
PERSONAL EFFECTIVENESS
Financial
Planning for
Retirement
Meeting Your Goals through 
Proper Preparation
Will you be reaching retirement age over the
next 5-10 years? This course features an
expert in pension and financial issues who
will provide you with the necessary knowledge
and tools to help you develop an individual
PMC’s instructors have an incredibly diverse range of life and retirement plan to meet your goals.
business experiences and bring that knowledge to the material Program Topics
they teach in a way that is relevant, clear, insightful and inspiring. Pension Information
We have instructors who have summited Kilimanjaro, consulted • Public Service Superannuation Act (PSSA),
the Canada Pension Plan / Quebec Pension
for a global car company, worked as a dairy farmer, an officer in Plan, and Old Age Security Program
the British Royal Air Force, a director of a major recreation facility, About the different regimes:
CPP, OAS, QPP, PSSA
a social worker in Canada’s far north, headed a non-profit agency, • What they are, who is eligible
• How to apply
and conducted criminal intelligence surveillance.
How benefits are calculated and the impact
And that’s just a small sample! of the following
• Age and income
• Length of time living in Canada
Our instructors create interactive, dynamic learning experiences • Staying home with children for a few years
• Unemployment
and actively engage participants. They are skilled at cultivating • Divorce or separation
an atmosphere of mutual respect within the classroom, allowing • Same sex marriage and common law spouses
• Bankruptcy
participants to voice their opinions freely. Tax implications
Your benefits were denied - how to
appeal a decision
Not only do they use respected principles of adult learning, they
Looking forward
are active learners themselves. In addition to university degrees • The strength of public pension plans
• Legislative changes – the ORPP and future
in disciplines such as adult education, psychology, organizational Supplementary CPP
development, public administration and communication, many The Canadian Income Tax Act
have additional certifications in facilitation, personality and Using the income tax act to your advantage
• RRSPs and TFSAs for employees with pensions
behavioural assessments, creative thinking and innovation, • Alternative savings vehicles, investment
project management and much more. accounts, real estate and rental properties,
mutual funds
• How to recover if you are starting late
• The basics of RIFs and annuities
Don’t take chances with scarce training • Why it is important to have a variety
of tax structures
dollars and your valuable time – Starting up a Small Business
choose PMC for your training needs. • The business environment, what to expect
• Reporting requirements, taxation,
You’ll come away better equipped documentation
• Business planning, processes and systems
to succeed in your career and
your life. •Anyone
Who Should Attend?
who is interested in having a meaningful
retirement whether you are near the end of your
current career or at the beginning.
We guarantee it. One Day Location: Innovative Professional Offices
440 Laurier Ave. W., Ottawa
October 20, 2020 “ I absolutely loved
Fee: $495 this workshop
and learned a lot.
I am very
impressed.”
Danielle Blanchard,
ISED
16
Life Planning
for Retirement
Creating a Balanced Roadmap 
to a Meaningful Retirement
While being financially prepared for
retirement is important, addressing the
emotional, physical and psychological
realities before retiring and integrating them
into a balanced plan is ultimately the key
to a successful and meaningful retirement.
This workshop prepares you for a successful
transition into retirement by addressing key
areas of concern with realistic strategies.
Program Topics
The New Realities of Retirement
• How retirement has changed
• A more realistic definition
Managing Change
• Understanding the transition process
• Managing negative stress
• Practical strategies for adjusting to changes
Work Identity
• What is important to you at work
• How can you transfer those needs into
your retirement plan
• Options for working
Lifestyle
• Managing energy, creating balance
• Creating new structures and routines
• 6 Intentions for a meaningful retirement
Relationships
• Building your support network
• Changing expectations and roles with
life partner
• The role of family and friends
Your Life Plan
• Putting it all together
• Ayout thewillendbeofablethisto:workshop,
• Define your definition of retirement
• Better understand the changes that will
affect you
• Determine how your work identity fits into
your retirement identity
• Establish your new life vision by identifying
dreams, goals and planned activities
• Establish what adjustments you would like
to make to create a more balanced pace
• Learn how to keep yourself connected to
your community
• Identify your current social support network
• Feel confident and excited about this next
stage in your life
•Anyone
Who Should Attend?
who is interested in having a meaningful
retirement whether you are near the end of your
current career or at the beginning.
One Day Location: Innovative Professional Offices
440 Laurier Ave. W., Ottawa
October 21, 2020 “ The course was very
Fee: $495 practical and took
some of my worry
and concerns away.”
Past participant
“ Very informative, will refer to other people
I know will be retiring soon.”
Past participant
 IMPROVING ORGANIZATIONAL PERFORMANCE

Stress NEW! Performance Policy Analysis

Management Skills
Proven Strategies to Achieve 
Better Health and Productivity
We all experience stress in our lives.
Some stress is actually good for you
because it inspires you to meet life’s
challenges. Too much ongoing stress
causes an almost continuous activation
of your body’s stress-response system.
The overexposure to cortisol and other
stress hormones can increase your risk
of obesity, insomnia, digestive problems,
heart disease, depression, memory
impairment, and physical illness. It is
important to recognize when we are
in DISTRESS. This workshop provides
practical techniques to help you achieve
better health through the effective
management of distress.
Program Topics
Understanding Stress
• What are your triggers?
• Exploring common triggers
How Science Defines Stress
Our Perceptions and Stress
Thought Awareness, Rational and
Positive Thinking
Happiness Studies, Gratitude and
Stress Relief
The Cost of Yes and Learning to Say No
Increasing Productive Time and
Your Long-Term Life Plan
Easy Stress Relieving Exercises
Diet, Sleep, Exercise, Laughter
Optimism and Hope
• Ayout thewillendbeofablethisto:workshop,
• Understand the principles of stress
• Recognize and manage your triggers
• Develop proactive responses to
stressful situations
• Use coping tips for managing stress
both on and off the job
• Learn to manage stress through diet,
sleep and other lifestyle factors
• Develop a long term action plan to
minimize and better manage stress
•Anyone
Who Should Attend?
under pressure who feels the
negative impact of stress, and who wants
to learn how to handle stress more
effectively both in their work environment
and personal lives.
Location: Innovative Professional Offices
One Day 440 Laurier Ave. W., Ottawa
Troubleshooting Measurement Toolbox – Part I
Performance and Evaluation Understanding a Problem in 
Order to Create Policy Alternatives
Problems How to Measure the Success 
of a Program This workshop will provide both policy
How to Identify and Correct analysts and subject-matter experts with
The goal of performance measurement and some effective tools to help formulate good
Performance Problems in  evaluation (PME) is increased efficiency,
the Workplace public policy. Starting with perceptions of
effectiveness and economy. Yet too often, a problem, such as what might flow from a
Every day, managers, supervisors and PME is relegated to the back corner of an risk assessment, a minister’s office, or media
consultants compare the current level of organization, often separated from the reports, this workshop will help you apply
performance to the desired level. Then they specific program which would benefit an analytical framework and use tools with
often apply solutions that they or others most from a review. This workshop trains which you can formulate credible policy
have used in the past. There is a better a spotlight on the core value of PME, options. Part I deals with problem-solving
way! This workshop teaches you to use a providing policy analysts and program and and the first part of options-identification.
systematic approach to define a community managers with a set of tools to Part II looks at assessment of options and
performance gap, set reasonable goals, help them assess their own program and making a recommendation.
identify the underlying causes of the make adjustments as the need arises.
problem, select the needed solution(s),
implement the desired changes, and Program Topics
Program Topics
measure the results. This two-day Designed and delivered by a consultant with
workshop will provide you with models, • Overview of program design and evaluation more than 20 years of experience in policy
tools and hands on practice to drive your • Distinguishing between performance analysis, this workshop is suitable for those
organization’s performance and success. measurement, evaluation, and audit working with strategic or program-level
policies. Workshop topics include:
• Practical, ethical, and organizational
• Positioning your policy analysis within the
Program Topics aspects of evaluation needs of management
• Understanding the origins of a program: • Identifying and understanding the causes
Performance Coaching • Define the problem that needs to be addressed of a problem
•Identify programme objectives • Risk assessment
Writing Business Requirements
•Create a logic model • Behavioural and environmental profiling
Performance Analysis
• Creating results indicators • Identification of policy instruments
Trend Analysis
Cause Analysis
• Qualitative analysis, including an introduction
to interview and survey design • Ayout thewillendbeofablethisto:workshop,
Forcefield Analysis
Intervention Selection • Ayout thewillendbeofablethisto:workshop, • Understand the steps involved with
policy analysis
• Identify a clear problem and objective
Cost Benefit Analysis • Understand the relationship between planning, • Analyze the causes of the problem,
Business Cases leading to a series of policy and program
results measurement and evaluation
Implementing Changes • Understand the difference between audit, alternatives
performance measurement and evaluation • Gain simulated experience through case
Managing Change studies and group work
• Design a logic model that feeds into a generic
Evaluation PME framework
•ThisWcourse
ho Should Attend?
• you will be able to:
At the end of this seminar, • Develop components of a qualitative analysis
through interview and survey design
is designed for federal government
policy analysts, program officers, and
subject-matter experts of the EC-2 to
• Identify and analyze performance gaps in
the workplace •ThisWcourse
ho Should Attend?
is designed for policy analysts,
EC-8 levels or equivalent, and
for managers.
• Analyze the gap to determine causes
p
ollow-u
program officers, subject-matter experts,
• Select and implement solutions to managers and other interested participants.
o ffer a f
We also nalysis
the problem While parts of the workshop make reference
• Measure the results to the practices of the Government of Canada, A
Policy – Part II
the bulk of the workshop is applicable to any
•ThisWcourse x
ho Should Attend? public sector organization. Toolbo
.ca
Trainingates.
is perfect for managers, supervisors
and business consultants who are interested See
ttaw a
in optimizing organizational performance
and success. www.One and course d
for outli
Location: Innovative Professional Offices Location: Innovative Professional Offices Location: Innovative Professional Offices
Two Days 440 Laurier Ave. W., Ottawa Two Days 440 Laurier Ave. W., Ottawa Two Days 440 Laurier Ave. W., Ottawa

June 4, 2020 November 26-27, 2020 November 12-13, 2020 October 22-23, 2020
October 14, 2020 Fee: $950 Fee: $950 Fee: $950
December 9, 2020
“ Thank you for summary and overview
Fee: $495 and being very specific and attentive. “ Excellent instructor: dynamic,
I learned so much!” professional and passionate
about the topic and brings his
“ Should be a mandated course Past participant
experiences to the learning
for workplaces.” “ Very good course. Excellent instructor.” process as an example.”
Past participant P
 ast participant Past participant 17
 ADMINISTRATIVE SKILLS

The Outstanding Minute Taking for Advanced Minute Project

Administrative Better Meetings Taking for Better Management Skills
Assistant Practical Skills in Active Listening
and Note-Taking
Meetings for Administrative
Management Skills Vital 
With today’s flatter, less hierarchical
Turning Minutes into Valued
Organizational Documents
Professionals
to Today’s Office organizations, one week you could be Manage Increasingly Complex
The administrative support position is the asked to chair a meeting and the next Minutes should serve as more than a Projects with Confidence
nerve centre of the workplace, managing week to record the minutes. Minutes are record of who said what at a meeting.
strategies, PR, resources, time, conflict They should help organizations advance Administrative professionals are often
a record of the group’s decisions and asked to take on a project from beginning
and crisis situations effectively and action items and it’s vital they are clear, their goals and provide accountabilities.
professionally. This energetic, fun and Building on “Minute Taking for Better to end. The skills of project management
concise and accurate. This workshop are designed to give you the rigour and
fast-paced workshop will help you achieve helps you understand the role and Meetings,” this workshop will help you
respect as an indispensable member of craft minutes that focus on clear, concise discipline to deliver your project on time,
responsibilities of the minute taker, on budget and meet expectations.
your office team. Learn the critical skills to work effectively with the Chair and to writing designed to reach its intended
required to get work done on time, This workshop is an opportunity to work
produce agendas and minutes in a variety audience: colleagues, board members,
keep the office running at peak efficiency, within groups on several different types
of styles – formal, informal and action. or decision-makers. You’ll take notes in
and balance work and personal life. of projects. You will gain insight into
You’ll take part in a mock meeting, mock meetings and write minutes in a
working with others and how to follow
practice taking accurate notes and variety of styles. Active learning takes
Program Topics the necessary steps to plan and
correct minutes, and learn in a relaxed place in a relaxed and fun environment. implement your projects to achieve
Your Leadership Role in the Team and fun environment. a successful outcome.
• What is meant by “support the team” Program Topics
• Your personal leadership style Program Topics
• Determining your manager’s style Clear Communication Program Topics
Agenda • How people read today
• The multiple-boss challenge Getting Started
• How to structure an agenda • The 5 C’s of communication
Planning, Prioritizing and Organizing • Role and responsibilities – working with • Understanding the project
• Writing tips to eliminate wordiness
• Setting measurable objectives the Chair • Building a project definition
• Managing shifting priorities Taking Notes
• How to amend the agenda • Setting up roles and expectations
Communication Skills • Quick review of active listening
Taking Notes at the Meeting • Getting support and commitment
• Expressing yourself assertively • Working with annotated agendas and
• Identifying irrelevant discussion templates Developing Your Plan
• Saying “No” effectively
• Developing active listening skills • Minutes for different purposes • Using work breakdown structures
• Keeping our clients, managers in the loop
• Taking accurate notes • Getting into detail, managing risk
Managing Time, Workload & Stress Producing Professional Minutes
Producing Minutes • Setting up a realistic budget
• Techniques for time management • Turning notes into minutes
• Tools for managing heavy workloads • Role and responsibilities • Editing for clarity, consistency, accuracy Implement Your Plan
• Stress management strategies • The importance of preparation • Finalizing minutes for different outcomes • Forecasting and resolving problems
• The conventions of minutes and notes • Monitoring for variances
Advanced Skills
• Meetings and conferences of meetings • Ayout thewillendbeofablethisto:workshop, Evaluating Reality against Plans
• Reports and presentations • Using reported speech and plain English • Tracking techniques
• Punctuation and numbering • Understand the role of clear communication
• Managing budgets and variances in producing succinct minutes • Using “Lessons Learned”
• Design and track multiple projects • Sample formats
• Make decisions and solve problems • Distribution of the minutes
• Learn to separate what is really important
from the “noise” of a meeting
• Ayout thewillendbeofablethisto:workshop,
Dealing with Difficult People
• Our manager as our client
• Ayout thewillendbeofablethisto:workshop, • Produce minutes that help move an
organization’s agenda forward
• Take on projects with confidence
• Bring your projects in on time, on budget,
• Strategies for 6 types of difficult people
• 5 key actions to help resolve conflict
• Develop and practice skills in active
listening and note-taking •• Anyone
Who Should Attend?
who wants to move beyond the
meeting expectations
• Plan for the unexpected and manage risks
• Ayout thewillendbeofablethisto:workshop, • Develop and practice writing minutes
in different styles – formal, informal Minute Taking for Better Meetings course • Harness the energy of teams to build
better projects
and action • People who have to produce a variety of
• Project professional credibility, authority minutes with tight deadlines • Track your projects to identify variances
and presence • Use reported speech correctly and adjust appropriately
• Prepare an agenda • Anyone who wants to improve their
• Communicate with impact • Use project management language,
minute-taking skills within a supportive
• Plan, organize and control priorities • Recognize the importance of working demonstrate your capacity
environment
• Build the power to get the job done closely with the Chair
• Analyze situations, make decisions and
solve problems calmly •Anyone
Who Should Attend? •Anyone
Who Should Attend?
in an administrative role who wishes
who needs to take factual records
•Anyone
Who Should Attend?
in an administrative, secretarial or
of meetings.
to increase their level of contribution within
the organization.
support staff role.

Location: Innovative Professional Offices Location: Innovative Professional Offices Location: Innovative Professional Offices Location: Innovative Professional Offices
Two Days 440 Laurier Ave. W., Ottawa One Day 440 Laurier Ave. W., Ottawa One Day 440 Laurier Ave. W., Ottawa Two Days 440 Laurier Ave. W., Ottawa

April 21-22, 2020 “Such a great May 20, 2020 “ [Instructor] is highly June 23, 2020 October 1-2, 2020
June 25-26, 2020 workshop, very October 6, 2020 knowledgeable and November 25, 2020
informative, Fee: $950
August 18-19, 2020 December 3, 2020 experienced. She Fee: $495
inclusive. teaches concrete tips
September 22-23, 2020 [Instructor] is Fee: $495 and techniques that
December 10-11, 2020 such a delight, are easy to understand “An excellent instructor and very
listens, encourages and apply to real “ Love it, a very useful course which will knowledgeable. I will take another
Fee: $950 definitely help in my role as a corporate course in the future with the same
questions and meetings.”
discussions.” secretary.” instructor.”
18 Shawna Sajatovic, ISC
N
 atalie Archambault, PHAC
Past participant Past participant

Management
Skills for
Administrative
Professionals
Extend Your Influence and
Increase the Value of Your Role
Management is often described as
the art of getting work done through
others. It requires skills and talents
that Administrative Professionals can
develop to extend their influence, meet
expectations, create a professional image,
take initiative, solve problems, resolve
conflict, and have a springboard for
career development. If you are in the role
of executive secretary or administrative
assistant you’ll find this workshop to be
essential to your present job and critical
to your future.
Program Topics
• Shifting your perspective: transform negativity
• Power vs. authority – understand your power
• The 7 essential management skills for admins
• How to enable your manager
• Leading without the title
• First impressions: create a professional image
• What does your body language convey?
• Understand and adapt to different
personalities
• How to effectively use a To-Do-List
• Meeting expectations and saying No
• Assertive vs. Aggressive
• Provide feedback and assert yourself wisely
• Ayout thewillendbeofablethisto:workshop,
• Apply management skills to your
responsibilities
• Have the confidence to succeed
• Use 7 essential skills to get the job done
• Communicate your answers and questions
with confidence
• Adapt to different personality types
• Manage your manager’s expectations
• Influence others to get their support and
commitment
•Anyone
Who Should Attend?
working in an administrative role who
wishes to increase the value they provide to
their organization.
Location: Innovative Professional Offices
Two Days 440 Laurier Ave. W., Ottawa
June 11-12, 2020
October 21-22, 2020
Fee: $950
“This is a fantastic course and I think it
would be very useful for everyone who
is in an administrative position.”
Past participant
Effective Meeting Project
and Event Planning Management 101
Techniques to Plan a Wide Variety 
of Meetings and Events
All too often the very critical role of
organizing meetings and events falls to
someone who has had no formal training in
this field. Facilitated by a Certified Meeting
Planner, this two day workshop will provide
you with a sound foundation for successfully
planning and executing a wide variety of
meetings and events.
Program Topics
Setting Goals and Planning Content
• Planning a successful program that meets
goals while building timelines
• Increase attendance and the importance
of history
• The return on investment
• Marketing and promotion
Financial Management
• Revenue and expense analysis –
building a budget
• On-site procedures and policies
• Signing contracts
• Liability and insurance
• Minimizing risk
Facilities, Services and IT
• How to select an appropriate venue
• How to design the perfect set-up
• A/V, Internet and e-conferencing
• The impact and importance of food and beverage
• The environment and “green” meetings
Logistics
• Importance of a planned scenario
• Contingency planning – why is it necessary?
• Methods of handling reservations and housing
• Supplier relationships – critical to your success!
• Volunteer recruitment, management
and orientation
• Ayout thewillendbeofablethisto:workshop,
Plan and execute a variety of meetings and events:
• more effectively
• more efficiently
• with a better return on investment
• with less stress and a smile on your face
•Anyone
Who Should Attend?
who is responsible for some elements
At the end of this workshop, you will:
•• Know
of meeting and event planning, including
conferences, workshops, gala dinners, trade
the best processes, tools, and
shows and charitable events.
“[Instructor] has to be one of the best
trainers I’ve had in all the training I’ve
been on in my 23 years in government! ”
J ackie Mondello,
Canadian Human Rights Commission
Location: Innovative Professional Offices
Two Days 440 Laurier Ave. W., Ottawa
August 25-26, 2020
Fee: $950
“ Thank you for all the great tips and tools.
It will be very practical in my planning.”
France LaSalle, CIPO
PROJECT AND EVENT MANAGEMENT
Advanced Event
Planning
Powerful Tools to Get the Job Done
on Time and on Budget
Advanced Skills for 
the Event Planner
Most project management workshops are This course explores the more complicated
geared toward the relatively small number aspects of event planning and goes beyond
of people who want to become certified as a the basics to help you plan, budget for, and
professional project manager. This workshop
execute flawless events in your organization.
is designed for the far greater number of
Participants should have some experience
people who need the practical skills to
manage projects as part of their job. planning events or have previously taken
Designed and delivered by a Project the introductory event planning workshop,
Management Institute (PMI) certified project “Effective Meeting and Event Planning”.
manager, this course provides hands-on
experience in using best-practice tools and
techniques to plan and manage a project
Program Topics
successfully and to the client’s satisfaction. Budgeting
• Methodology to build, plan and manage
Program Topics a budget
• Discover the real costs to building an event
Introduction
• The importance of ROI (return on investment)
• Project life-cycle, key techniques and tools
• Linking your project to organizational Negotiation
direction • How to negotiate a contract with a venue
• The 3 keys to project success • Learn what is negotiable
Project Initiation • Learn how to be prepared before you start
to negotiate
• Identifying sponsors, customers and
stakeholders
Contracts
• The ultimate project objective and benefit
• Learn the pitfalls of most contracts
• Documenting the project business case
• What to look for when signing contracts
Project Planning
• Discover who is financially responsible
• A flowchart for fast and easy planning
• Insurance requirements
• Documenting project scope, preparing the
precedence diagram Timeline and Scenarios
• Best practices for estimating resources • The value of timelines and good planning
• Building a reliable schedule • The importance of a planned scenario
• Identifying the schedule and budget needed and its content
to deal with risks • Learn how to develop an alternative game plan
• Finalizing the plan and briefing management
to set expectations • Where to find the best support
Project Execution and Control
• Assembling the best project team
• Byouy thewillendbe ofablethisto:seminar,
• The advantages and challenges of matrix
organizations
• Budget more efficiently
• Negotiate with venues more effectively
• Team delegation and motivation
• Manage scope and don’t miss anything • Read a contract more professionally
• How to keep your project on trac/budget • Build timelines and write scenarios
Project Closing
• Closing contracts and delivering the result •Anyone
Who Should Attend?
with occasional or frequent responsibility
• Preparing a final report for stakeholders
for planning events in their organization will
benefit from this training.
techniques to plan and manage your project
• Know the phases of the project life cycle and
what happens in each
• Gain hands-on experience with the most
important project management processes
•Everyone
Who Should Attend?
who is – or will be – responsible for
successful project completion.
Location: Innovative Professional Offices Location: Innovative Professional Offices
Two Days 440 Laurier Ave. W., Ottawa One Day 440 Laurier Ave. W., Ottawa
June 2-3, 2020 “ Thank you! I had November 4, 2020
July 14-15, 2020 zero formal project
Fee: $495
September 24-25, 2020 management
experience before
November 5-6, 2020 this course and “ The content of the Advanced Event Planning
December 10-11, 2020 now feel equipped course was very interesting and detailed.
Fee: $950 to manage projects The course leader was extremely knowledgeable
end to end.” and presented the content of the course
in a motivating manner. Well done!”
Past participant
Diane Lewis, PSPC 19
 MS Excel 2016 TM
MS Excel 2016 TM

– Level 1
Effective Techniques 
to Manage Information
Microsoft Excel is the preferred spreadsheet
software for many individuals and businesses
to manage their data and reporting. Yet most
are only using 20% of the features of this
– Level 2
Effective Techniques 
to Manage Information
In this intermediate program, learn and practice
higher level Excel functionality of spreadsheets
and larger data sets. By using hands-on practical
techniques you will be able to analyze complex

ty.
powerful productivity tool. data sets, organize data in meaningful terms,

a l i In this one-day workshop, you will learn the conduct faster list management and work with

Qu vice.
basics of creating, modifying, formatting and corporate and personal templates.
printing worksheets. You will learn to use basic

Ser bility.
formulas and functions and manage large Program Topics
workbooks to analyze and understand data. Manipulating Data
i
Flex sults.
• Naming ranges
Program Topics • Using ranges in formulas

Re
Working with Excel templates
Creating a Basic Worksheet • Creating templates
• Navigate and select in Excel • Saving, using and changing templates
Microsoft Office Backstage View Advanced Excel Formatting
• Enter data and save a workbook • Advanced worksheet formatting
• Customize the toolbar • Formatting workbooks
Performing Calculations Sorting and Querying Data
• Understanding data through sorting
Don’t take our word for it – see why • Create basic formulas
• Understanding data using query
• Calculate with functions
our customers have made PMC • Copy formulas and functions
Linking Data
• Organizing data across multiple worksheets
Training the leader in business skills Modifying a Worksheet • Creating summary views
and professional development. • Manipulate data
• Insert and delete cells, columns, rows
• Sparklines
• Slicers
• Search for data Creating Visuals
Formatting a Worksheet • Creating charts
“The unconditional professionalism, patience and efficiency of • Modifying a worksheet’s appearance:
• Working with chart types
• Creating, using and saving charting templates
PMC’s Client Services Manager is unparalleled (I speak from fonts, borders, colours
Collaborate on Workbooks in New Ways
• Column width and row height
experience dealing with other organizations)! She was the first • Apply number formats
• Co-authoring workbooks
• Improved Excel services
contact I had with PMC and the one I coordinated with the • Cell styles
• Accessibility checker
most. She is an asset. She anticipates needs and communicates Printing Workbook Contents Protection and Sharing
• Print workbook contents • Protection of workbooks and worksheets
effectively both over the phone and via email. She made for an • Setting print options and page breaks • Sharing of workbooks with individuals
effortless experience which further inclines me to propose Managing Large Workbooks
and groups
PMC as a preferred contender
 for future training.” • Format worksheet tabs
• Manage worksheets
• Ayout thewillendbeofablethisto:workshop,
Audrey Joyal, PIPSC • Build on basic skills to manipulate data
• Ayout thewillendbeofablethisto:workshop, ranges, in worksheets and formulas
• Create, manage and work with templates
• Work with Excel to enter and manage data to reduce repetitive work
• Set up tables, sort data and work with row • Apply advanced formatting techniques to
“We were very last minute but PMC were able to accommodate and column totals workbooks and worksheets
• Calculate using Excel formulas • Work with data to sort, analyze, query and
and they were very flexible when changes happened. Very satisfied link data
• Modify, format and print worksheets • Design effective visuals for immediate effect
with the services we had. The trainer was excellent as well.”
•Anyone
 • Protect and share your workbook with others
Who Should Attend?
Annie Roy, National Research Council who has an interest in learning the
productivity software MS Excel for analyzing
•Experienced
Who Should Attend?
users who are frustrated by working
and making sense of large amounts of data. with simple spreadsheets and charts and want
to increase both their comfort and productivity
with Excel.
“Working with PMC was easy and their professionalism Location: Location:
from start to finish was exceptional!” One Day 360 Albert Street, Suite 720, Ottawa One Day 360 Albert Street, Suite 720, Ottawa

Franca Reitano, Public Prosecution Service of Canada July 15, 2020 July 16, 2020
October 27, 2020 October 28, 2020
Fee: $425 December 8, 2020
For more testimonials, visit the Group Training Fee: $425

page at www.OttawaTraining.ca “ I learned more in the morning than I usually

“ Excellent instructor! learn in a whole day! I felt the pacing was
Good pace and very patient!” very good, not too much repetition.”
20 Carolle Boudreau, Extendicare Stephen White, CCTS
 PRODUCTIVITY SOFTWARE

MS Excel 2016 TM
MS Access 2016 TM
Take Control of MS Project 2016 TM

– Level 3 – Level 1 Your Workday with – Level 1

Advanced Techniques to 
Help You Manage Your Data
Techniques to Work Effectively 
with Databases
MS Outlook 2016 TM
Techniques to Schedule, 
Track and Report on Your Projects
Set, Track and Achieve Your Goals
Excel is a popular tool for creating spreadsheets, This two-day course will help you to identify and This two-day course will help you understand
analyzing data, and charting information. This work with database components: you will learn to
and Objectives
the basic functions of Microsoft Project and
advanced level, one-day course is intended to locate, edit and enter data; create and customize This workshop will show you how to set up a how to utilize the software to its full potential.
help everyday users of Excel present their data tables; use input masks and data validation system in MS Outlook that will allow you to
in more effective ways using PivotTables and techniques; create table relationships; create and focus on your overall vision, your roles, your Program Topics
PivotCharts. You will also learn about advanced customize forms; work with queries to extract, goals and your priorities. This will ensure
analysis tools like the Scenario Manager, edit and perform calculations with table data; that your activities are linked and properly The Basics
Goal Seek, Solver, and advanced functions. create and customize reports; import and export prioritized to help you meet those goals • Application Interface and Views
Basic macros will also be covered in this course. data into tables; and preview and print data objects. and objectives. Project Creation
• Entering Project and Task Information
Program Topics Program Topics Program Topics • Creating, Editing and Outlining Task Lists
• Applying and Modifying Task Dependencies
Summarizing Data The Basics Managing Your Email
• Automatic subtotals • Creating a Database • Managing Your Email Project Resources and Costs
• Working with subtotaled lists • Converting Access Files • Improve email management efficiency • Assigning Resources
More Advanced Functions • Working with Objects • Advanced features to prioritize your work • Working with Calendars and Costs
• Using lookup tables Table Data and Design Printing Schedule Information
• Using functions to summarize data Managing Your Activities
• Entering and Editing Data • Page Setup Options and Previews
• Logical functions • Applying Filters • Set and keep track of goals/objectives/
priorities Changing Scheduling Methods
Projecting Figures • Creating a Table
• Goal seek • Changing the Table Design • Distinguish between processing email and • Resource Assignment Concepts
• Data tables actioning tasks • Task Constraints
Data Entry
• Set up an effective system to track activities • Defining and Formatting the Critical Path
What-If Analysis • Data Formats
• Scenario concepts • Input Masks and Validation • Customize and manage the Task Pad to Resolving Resource Conflicts
• Creating and managing scenarios • Adding Records help you meet goals
• Applying Work Hour Contours
• Create categories to plan, prioritize and
Solver Relationships • Editing Resource Assignments
track projects
• Solver concepts • Creating and Removing a Relationship • Resolving Resource Over-Allocations
• Defining the problem • Referential Integrity Managing Your Schedule
Tracking Project Progress
• Solving the problem Creating and Using Forms • Integrate emails into Calendar to save time
• Tracking and Updating Task Progress
PivotTables • Creating a Form • Decide what belongs on the Calendar vs.
the Task Pad • Comparing Baseline and Actual Data
• Data list and Excel table concepts • Adding Controls
• PivotTable concepts • Multiple-Choice Controls • Customize Outlook to increase productivity Formatting the Project Environment
• Creating PivotTables Queries Managing Your Communications • Formatting Views and Gantt Chart
• Modifying PivotTable layouts
• Working with PivotTables
• Options
• Selecting and Sorting in a Query
• Calculations
• Specific methods to send clear,
concise emails • Ayout thewillendbeofablethisto:workshop,
• Action Queries and Parameter Queries • Strategies to save time when creating or • Create new projects and work with task lists
• Pivot charts
• Slicers Reports responding to emails • Add and assign resources, apply and adjust
• Creating Reports • Writing effective emails calendars and add cost information
Macros
• Control Operations and Attributes • Create meaningful subject lines to ensure • Control task changes and define and format
• Create simple macros
• Scenario reports Importing and Exporting Data faster responses the critical path

• Ayout thewillendbeofablethisto:workshop, • Ayout thewillendbeofablethisto:workshop, • Ayout thewillendbeofablethisto:workshop,

• Use more advanced functions: VLOOKUP,
IF, database functions to summarize data
• Understand concepts of What-If-Analysis:
Goal Seek, Data tables, Scenarios and Solver
• Summarize data by using subtotals
• Create and use Pivot Tables and Pivot Charts
• Record basic macros
•Experienced
Who Should Attend?
Excel users who need to manage
large amounts of data using Pivot Tables to
summarize and analyze the data. Users will
learn more advanced functions and Excel
What-If tools to make business decisions.
Location:
One Day 360 Albert Street, Suite 720, Ottawa
• Work with Tables, Forms, Queries and Reports
• Enter, edit and filter table data
• Create and set custom options
• Relate tables using referential integrity
• Create and customize forms
• Work with different types of queries
• Create and print reports
• Import and export data to Excel and other formats
•Anyone
Who Should Attend?
who has a good working knowledge
of Microsoft Office products and is seeking to
understand how to work with databases.
Location:
Two Days 360 Albert Street, Suite 720, Ottawa
• Define resource work using contours,
overtime and resolve over-allocations
• Set, modify and view baseline plans
• Use Outlook to prioritize your actions
• Track project progress and compare baseline
and activities versus actual plan information
• Set, keep track of and achieve goals • Format the Gantt Chart view
utilizing your system in Outlook
• Consistently focus on priorities
• Create and implement a personalized
•Individuals
Who Should Attend?
who have a good basic knowledge
plan for organizing their time and email
of Microsoft Windows and are seeking experience
in the use of Microsoft Project to schedule,
•Business
Who Should Attend This Course?
professionals looking to increase
track and report on the progress of their projects.
their productivity and better manage their
workload.
Location: Location:
One Day 360 Albert Street, Suite 720, Ottawa­­­­ Two Days 360 Albert Street, Suite 720, Ottawa

October 29, 2020 June 2-3, 2020 November 10, 2020 July 9-10, 2020
Fee: $425 November 17-18, 2020 Fee: $425 October 20-21, 2020
Fee: $850 Fee: $850

21
Registration Information
Confirmation Workshop General Information You will receive an attractive take-home Workshop Locations
All sessions start at 9:00 a.m. and end at Certificate of Attendance at the end of All soft skills courses take place at:
Upon receipt of your registration
4:00 p.m. Morning and afternoon breaks with the program —great for framing or
form we will email you a Innovative Professional Offices
including in your personnel file.
confirmation notice. A reminder complimentary snacks and beverages are 440 Laurier Avenue West
notice will also be sent two days included in your tuition fee. More Information 2nd Floor
prior to the course. Ottawa, Ontario
Lunch is not included. For further information on any of
Meeting room temperatures can vary; we our workshops, please contact us at: All productivity software courses
Cancellation Policy suggest you wear layered clothing to ensure Tel: 613-234-2020, ext. 21 take place at:
For details on our cancellation your comfort. Fax: 613-569-1333 360 Albert Street, Suite 720
and rescheduling policy, Questions to instructors following a completed Email: info@pmctraining.com Ottawa, Ontario
please visit our website at workshop can be directed to the instructors Or visit our website at:
www.OttawaTraining.ca. through Performance Management Consultants. www.OttawaTraining.ca

Private Sector or Non-Profit?

Save 83% on your training costs!
If you work in the private sector or in a non-profit organization
in Ontario, there has never been a better time than right now
for your organization to invest in employee development.
Call Sophie Gouédard now at 613-234-2020
The federal government has partnered with the province to
ext. 21 or email sgouedard@pmctraining.com
offer the Canada-Ontario Job Grant for employment-related
for full details.
training. There’s up to $10,000 per year, per employee to
help you offset most of your investment in professional Don’t miss this exceptional opportunity for
development with PMC. professional development at a very low cost!

You’re in Good Company with PMC Here’s a partial list of recent PMC clients (see our website for a full client list):

Government
Agriculture and Agri-Food Canada
Canada Border Services Agency
Canada Mortgage and Housing
Corporation
Canada Post Corporation
Canada Public Service Agency
Canada Revenue Agency
Canadian Food Inspection Agency
Canadian Heritage
City of Windsor
Employment and Social Development
Canada
Environment and Climate Change Canada
Government of Nunavut
Government of Yukon
Health Canada
Immigration, Refugees and Citizenship
Canada
Indigenous and Northern Affairs Canada
Innovation, Science and Economic
Development Canada
Justice Canada
National Defence
National Research Council Canada
Natural Resources Canada
NSERC/SSHRC
Ontario Ministry of Health
Privy Council Office
Public Services and Procurement Canada
RCMP
Non-Profit & Healthcare
Accreditation Canada
Canada Council for the Arts
Canadian Association of Broadcasters
Canadian Blood Services
Canadian Council on Animal Care
Canadian Institute for Health Information
Canadian Institute of Planners
Canadian Medical Association
Canadian Pharmacists Association
Canadian Real Estate Association
Children’s Aid Society
Children’s Hospital of Eastern Ontario
Commissionaires Ottawa
CUSO
Family & Children’s Services of
Renfrew County
Federation of Canadian Municipalities Cree Human Resources Development Private Sector Irdeto
Glebe BIA Cree Nation Government 3Sixty Public Affairs Inc. Kinaxis
Immigrant Women Services Ottawa Cree School Board Avaleris Lee Valley Tools Ltd.
MD Financial Management Eastmain Cree First Nation Bank & Vogue
MacEwen Petroleum Inc.
Medical Council of Canada Eeyou Economic Group CFDC Inc. BHP Billiton
National Association of Federal Retirees Kanai Nation–Blood Tribe Minto Corporate Services
Black&McDonald
Ontario Bar Association Mistissini Cree First Nation Ottawa Senators Hockey Club
BV02
Ottawa Hospital Métis Nation of Ontario CMC Electronics Pembroke MDF Inc.
Ottawa Rape Crisis Centre Mohawk Council of Akwesasne CGI Group R.W. Tomlinson Limited
Queen’s University Mohawk Council of Kahnawá:ke Cognos Inc. Rebel
Ronald McDonald House Charities Moose Cree First Nation Control Microsystems
Riverside Opticalab LTD
Royal College of Physicians and Surgeons Moose Cree Education Authority CPCS Transcom
Sanofi Pasteur
Snolab National Association of Friendship Centres DNA Genotek
University of Ottawa National Centre for First Nations Senstar
Domus Building Cleaning Company
Victorian Order of Nurses Governance Limited SMART Technologies
St. Lawrence Seaway Management
World University Service of Canada Native Women’s Association of Canada DuPont Canada
Nemaska Cree First Nation Emergis Inc. Corporation
Indigenous Ontario Native Women’s Association ENCON Group Inc. Sun Life Financial
Aboriginal Financial Officers Association Oujé-Bougoumou Cree First Nation Entrust Technologies Toronto Star
Assembly of First Nations Timiskaming First Nation Ericsson Canada
Association of Iroquois and Allied Indians Washaw Sibi Cree First Nation Urbandale Corporation
Ferguslea Properties Limited
Constance Lake First Nation Waskaganish Cree First Nation General Dynamics Canada Variation Biotechnologies Inc.
Cree Board of Health and Social Services Waswanipi Cree First Nation Innovapost Welch LLP
of James Bay Wemindji Cree First Nation Invest Ottawa

22
Registration Form
4 Easy Ways to Register
1. Online: www.OttawaTraining.ca
2. Fax this form to: 613-569-1333
Mailing address/head office:
3. Phone: 613-234-2020 Ext. 18 858 Bank Street, Suite 109
4. Email: register@pmctraining.com Ottawa, Ontario K1S 3W3
Note: courses do not take place at this location.
For course locations, please see individual course outlines.

Registrant Information Workshop Selection

• Please photocopy this form for additional registrants.
• Please fill out the information below completely.
New mailing guidelines require complete mailing information including
Suite, Apartment, or Cubicle number to guarantee delivery.
Name __________________________________________
Job Title ________________________________________
_______________________________________________
Organization ____________________________________
_______________________________________________
Branch _________________________________________
Mailing Address __________________________________
Yes, please register me for the following workshop(s).
Note: For additional workshops, attach a separate list.
Title: ____________________________________ $_______
Date: ____________________________________
Title: ____________________________________ $_______
Date: ____________________________________
and/or,
Please send me _______ advance workshop tickets
and I will select my courses later. $_______
Subtotal: $_______
Add 13% HST $_______
HST registration number R-131892531

_______________________________________________ Total fees including HST: $_______

_______________________________________________
Payment Method
Cubicle / Suite # / Mail Stop # __________________________
1. r Credit Card If you would like to pay by credit card
City ____________________________________________
please phone us at 613-234-2020, ext. 18.
Province ________________________________________
2. r Cheque enclosed
Postal Code _____________________________________ (make payable to Performance Management Consultants)

Phone (w) _______________________________________ 3. r Please invoice my organization

Email __________________________________________
Attention: _________________________________________
_______________________________________________
Note: we require your email to send a confirmation notice and scheduling
Email: _________________________________________________________
updates. We will not sell, rent or loan our attendee list to third parties.
Phone #: __________________________________________

Signature _______________________________________

For office use only

Mail Code W40
r CRM r DS r
Please help us to go green.
•r Please check this box if you require a paper invoice sent by post.
Otherwise, we’ll email you an electronic invoice only.

Satisfaction guaranteed! If you are not satisfied with one of our public courses, 
let us know within 30 days and we’ll offer you another class or refund your money. 23
 858 Bank Street, Suite 109
Ottawa, ON 9282072
K1S 3W3

Attention Mailroom: Time-sensitive material. Please deliver to the above addressee immediately.
If that person is no longer at your office, please deliver to the Human Resources department. Thank you.

for Success
Equip Yourself

April to December 2020 Course Calendar

SEE REVERSE SIDE FOR START OF COURSE LISTINGS