SIGN

CENTER FOR THE MANAGEMENT OF LOGISTICS AND INFORMATION

TECHNOLOGIES MARKETS

Technologist in Logistics Management

File # 1792945

AA18_DR_Ev 6: “Mind Map Customer Focus”.

Presented to Instructor:

Diana Alexandra Rubin Delvasto

Presented by:

Gabriel Augusto Mejía Ospina

Cali, March 28, 2019

 Table of contents

Introduction .............................................................................................................3
Mind Map Customer Focus…………………………………………………………...…4
Conclusion ..............................................................................................................5
 Introduction
The good quality of a service allows you to obtain the trust of a client by generating
the need to be willing to pay for what is offered. Well, not only does a product sell,
but also a good customer service.
 Trust.

What do our Empathy.

meeting your
clients need? better prices.
needs and
expectations
Marketing
plan How do our
Good service clients
and benefit?
performance. Customer
Goals. satisfaction

Guaranteed products.
Commitment
Market better forms of
to our clients.
analysis payment.

Analysis of responsiveness.
the Types of
company. clients
Attention and Potential.
understanding. How does demanding.
fair deals. Products and our service existing.
services affect

Demand and Bad attention.

production defective products.
Responsiveness, poor fingering of a
perfect product.
deliveries.
Customer
needs.
customer Where are
expectations. our clients? Very far.
customer Far.
compliance.
near.
Who are
Sales our clients?
Marketing. Wholesalers.
Retailers.
consumers.
Attitude.
optimism.
excited.
 Conclusion
The most important thing in marketing is to be able to investigate the needs of the
clients to fulfill their expectations, offering them a quality service and commitment
that has as objective the satisfaction of the clients to achieve the loyalty of all of
them.