Digital Solutions: CRM and ERP Systems Specialist

Role Description:
The CRM and ERP Systems Specialist will be responsible for implementation, support and
maintenance of all CRM / ERP systems for Enel Green Power (EGP) in Africa, its subsidiaries
and other Enel companies as and when needed. The role involves user requirements analysis,
preparation of functional designs, change management, system configuration, testing and
deployment of the designed business solutions.

The role requires an in-depth knowledge of various SAP modules, Salesforce, and other ERP
and CRM platforms used at Enel. The potential candidate will support the EGP business units’
existing systems, facilitate design changes, and rollout of any new platforms.

Accountabilities:

Accountabilities include, but are not limited to:

 Provide technical leadership, governance and oversight on the design, implementation and
support of the following SAP modules and processes:
- FI – Finance;
- CO – Controlling;
- TR – Treasury;
- SD – Sales and Distribution;
- MM – Materials Management;
- PM – Plant Maintenance;
- PS – Project Systems;
- HR – Human Resources.
 Provide expert support to all business units where SAP and other CRM/ERP systems are
concerned;
 Facilitate the integration of SAP with other CRM and ERP platforms within the organisation;
 Define new solutions and the execution plans of Digital Solutions projects in collaboration
with all stakeholders;
 Participate in and coordinate the incident and change management process for all ERP/CRM
and related systems;
 Provide support for functionality and user testing, evaluation, and configuration of new
application releases & rollout of new systems;
 Engage with stakeholders to identify system requirements, and lead efforts of new system
enhancements and/or features, as well as maintain existing system functionality and
performance;
 Work with business unit executives and service providers to introduce required ERP/CRM
application functionalities within the company;
 Provide and/or coordinate training for CRM/ERP systems to all business units;
 Manage CAPEX and OPEX where required;
 Contribute in the periodic Digital Solutions budget definition process;
 Produce and update documentation regarding CRM/ERP Systems; configuration, processes,
change requests, functionality tests, and training manuals;
 Produce and maintain technical documentation for existing and new SAP modules, related
systems and processes;
 Provide Support to Administration, Finance and Control unit for month closure activities;
 Assist and coordinate Data Migration activities where applicable, taking into consideration
each country’s local needs;
 In-depth collaboration with the central teams in all project phases, with an end-to-end
responsibility (from the design to support) for the localisations of CRM/ERP systems to be
implemented for South Africa (and other countries within the Digital Satellite’s
responsibility) related to fiscal and/or legal requirements.
Technical Competencies Required:

 In-Depth Knowledge of the following SAP modules and the business processes supported:
- Finance: General Ledger;
- Finance: Accounts Payable;
- Finance: Accounts Receivable;
- Finance: Asset Management;
- Financial Supply chain management ;
- FSCM: Cash Management;
- FSCM: Treasury and risk management;
- Project Systems;
- Planning and Control;
- Plant Maintenance;
- Procurement;
- Inventory Management: Logistics;
- Sales and Distribution.
 Good knowledge of finance and accounting;
 Good knowledge of Salesforce CRM platform;
 Knowledge of the Archibus and other workplace management systems;
 Possess project management skills including scoping, business requirements drafting and
review, budgeting and time management;
 Good knowledge of ITIL service delivery framework;
 Good knowledge of Sarbanes Oxley Act (SOX) for compliance;
 Good knowledge of best practice data migration processes from one system or release
lifecycle to another;
 Finance business processes and competence (connecting the use of the ERP system with
business processes);
 Master Data definition and updating including Materials, Vendors, Customers, Banks Master
Data, etc.

Personal skills:

 Very good analytical, quantitative and problem solving skills;

 Determination, and objectives and results driven;
 Very good and effective verbal and written communication;
 Team oriented;
 Good leadership skills;
 Organizational skills with attention to detail;
 Capacity to work in an organized and planned manner in a fast paced environment;
 Capacity to work independently;
 Passionate about CRM/ERP solutions and the people who use them;
 Availability to travel locally and/or abroad when/if required.

Professional Competencies:

 BCom Degree in Business Science, Business Informatics, or similar;

 Fluent in English, other languages (Italian or Spanish) are a plus;
 5 - 10 years’ experience in SAP, Salesforce, and related CRM and ERP platforms.