BUSINESS RESEARCH ASSIGNMENT

SUBMITTED BY:
SANCHI RAJPUT, ROLL NO - 20181229
BACHELOR OF MANAGEMENT STUDIES, 2nd YEAR

Answer 1-
MAIL QUESTIONNAIRE to be sent to customer’s by PRESTIGE CONSULTANCY
SERVICES to analyze customers’ rating and impression of services and personnel provided.

CUSTOMER REVIEW QUESTIONNAIRE

PRESTIGE CONSULTANCY SERVICES

In order to better meet your investment needs and to enhance the quality and
effectiveness of our products and services, we have integrated the use of a survey into
our practice. This brief survey allows us to gain insight into the strengths of our
practice, as well as to pinpoint areas for improvement. Our goal is to continue to offer
you the best possible product selection and the highest levels of customer service. As
our valued client, we sincerely appreciate you taking a few minutes to complete this
survey.

(We need to know your satisfaction level. Give ranks from 1 to 5;

1 - Fully satisfied
2 – Little satisfied
3 – Neutral
4 – Little dissatisfied
5 - Fully dissatisfied)
Overall Satisfaction

1. How would you rate the following aspects of our practice?

a. Ability to meet your financial needs and objectives _____

b. Quality of our investment products and services _____
c. Level of our customer service _____
d. Ability to communicate clearly and effectively _____
e. Professionalism of our staff members _____

Financial Needs

2. How would you rate our effectiveness in meeting your financial needs and goals?

a. Taking the time to understand your financial needs ____

b. Evaluating your risk tolerance, investment time horizon and other investment
concerns ____
c. Working with you to set appropriate financial goals ____
d. Providing you with products and services that meet your needs and can help you
achieve your goals____

Investments
3. How would you rate your satisfaction with the investments recommended by our
practice?

a. Performance of your investments ____

b. Level of risk associated with your investments ____
c. Understanding of the investments you own ____
d. Effectiveness of the features or benefits offered in your investment ____

Communications
4. How do you rate our ability to communicate with you?

a. Keeping you informed on the progress of your investment portfolio ____

b. Communicating complex investment ideas and other financial information in a
clear and effective manner _____
 c. Keeping you up to date on how market conditions and trends affect your
investment portfolio _____
d. Providing you with education that can help you invest better____

Staff

5. How would you rate the quality of service of our staff?

a. Communicating complex investment ideas and other financial information in a

clear and effective manner ____
b. Keeping you up to date on how market conditions and trends affect your
investment portfolio ____
c. Providing you with education that can help you invest better ____
d. General courtesy of staff members ____
e. General staff knowledge ____
f. Proper phone etiquette ____
g. Promptness in dealing with any issues ____
h. Ability to handle questions or requests ____

Closing Comments

6. Based on our performance, how likely is it that you will refer our practice to family
and friends?
___________________________(Choose from following options and write)

a. Certain
b. Very likely
c. Somewhat likely
d. Unlikely
e. Will not refer

7. We would appreciate any additional suggestions regarding how we could improve

our products and services. Thank you again for your time!
Answer 2-
QUESTIONNAIRE for PARENTS’ PRIDE SCHOOL to be filled by parents of nursery
school children.

PARENT QUESTIONNAIRE FOR PRESCHOOL

Parents’ Pride Pre Nursery School

Dear Parents, Please fill out this questionnaire to help us provide your child with a
smooth transition and a successful child care experience. Thank you!

1. What was your level of satisfaction with our program so far this year?

a. Very Satisfied
b. Satisfied
c. Dissatisfied
d. Very Dissatisfied

2. What was your child's level of satisfaction with our education program this year?

a. Very Satisfied
b. Satisfied
c. Dissatisfied
d. Very Dissatisfied

3. I feel that my child has made progress during the preschool year in the following
areas: (please check all that apply)

a. Language (understanding and using oral speech)

b. Social (getting along with other children and adults)
c. Self-care (taking care of his/her own needs, such as feeding, toileting, etc)
d. Motor (moving large muscles and using small muscles of the hands)
e. Pre-academic (recognizing colors, printed name, letters of the alphabet, etc)
f. Positive problem solving skills
4. Did you attend a parent/teacher conference this year?

a. Yes
b. No

5. Did you find the parent/teacher conference informative and useful?

a. Yes
b. No
c. Somewhat

6. What was your level of satisfaction with the communication between school and
home?

a. Very Satisfied
b. Satisfied
c. Dissatisfied
d. Very Dissatisfied

7. What was your level of satisfaction with cleanliness and hygiene maintenance at
school?

a. Very Satisfied
b. Satisfied
c. Dissatisfied
d. Very Dissatisfied

8. What was your level of satisfaction with school infrastructure?

a. Very Satisfied
b. Satisfied
c. Dissatisfied
d. Very Dissatisfied
9. What was your level of satisfaction with our transportation services this year?

a. Very Satisfied
b. Satisfied
c. Dissatisfied
d. Very Dissatisfied
e. Did not ride the bus

10. What was your level of satisfaction with the teaching of our faculty?

a. Very Satisfied
b. Satisfied
c. Dissatisfied
d. Very Dissatisfied

11. What was your level of satisfaction with the teachers’ attitude towards your child?

a. Very Satisfied
b. Satisfied
c. Dissatisfied
d. Very Dissatisfied

12. What do you think about expenses (tuition fees & other expenses) charged
annually?

a. Over charged
b.   Reasonably charged

13. What do you think about meals provided to students in school?

a. Very Satisfied
b. Satisfied
c. Dissatisfied
 d. Very Dissatisfied

14. Are there any specific areas in which you feel we need to improve?

15. Based on our performance, how likely is it that you will refer our practice to family
and friends?

a. Certain
b. Very likely
c. Somewhat likely
d. Very unlikely
e. Will not recommend

16. Any additional information you would like for us to know.

Yes, Design would have changed if it were a schedule instead of a questionnaire,

as questionnaire refers to a technique of data collection which consist of a series
of written questions along with alternative answers; whereas a schedule is a
formalized set of questions, statements and spaces for answers, provided to the
enumerators who ask questions to the respondents and note down the answers.
In questionnaire, success relies on quality of the questionnaire whereas in
schedule, success relies on honesty and competence of the enumerator.
The risk of collection of inaccurate and incomplete information is high in the
questionnaire, as it might happen that people may not be able to understand the
question correctly. On the contrary, schedule faces the risk of biases and
cheating of the interviewer.
If schedule were to be designed; instead of standard questions and options in
questionnaire, it would have constituted more subjective questions as collecting
and interpreting answers subjectively would have been possible.

Answer 4 –
Questionnaire for JET AIRWAYS’ customers’ feedbacks using SEVEN ITEM LIKERT.
 CUSTOMER FEEDBACK QUESTIONNAIRE
JET AIRWAYS

Dear Sir / Madam,

By filling out this 5-10 minute survey, you will help us obtain the very best
results.
Thank You!

1. Gender:

o Male
o Female

2. Age group:

o < 20
o 21-30
o 31-40
o 41-50
o 51-60
o 60+

3. Which of the following describes you best?

o Student
o Employed
o Self employed
o Retired
o Not Employed

4. How often do you fly?

o Once a week or more

o 2-3 times a month
 o Once a month
o A few times a year
o Once a year or less
o Never

5. Please state your agreement with the reason you pick JET AIRWAYS:

STRONGLY AGREE SOMEWHAT NEUTRAL SOMEWHAT DISAGREE STRONGLY

AGREE AGREE DISAGREE DISAGREE
REASONS

The departure
and arrival
time was
favorable

The
connections
were
favorable

I have a
frequent flier
account with
this airline

Airfare was
better

I like the
service
offered on
this airline

6. Please state your agreement with your satisfaction level with JET AIRWAYS:
 STRONGLY AGREE SOMEWHAT NEUTRAL SOMEWHAT DISAGREE STRONGLY
PARAMETERS AGREE AGREE DISAGREE DISAGREE

The check-in
staff was helpful
and friendly
The airline ushers
were helpful and
friendly
Baggage
handling was
convenient
Self-check in
counters was
convenient
Courtesy of flight
crew was
satisfactory
Pilots
communication
with passengers
was satisfactory
Quality of food
and drinks was
satisfactory
Food and drink
options were
satisfactory
Space for
luggage was
satisfactory
Cleanliness on
the plane was
satisfactory
Seat width and
seat pitch was
satisfactory

7. Please tell us what can we do to improve:

__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
______________________________________________________

Questionnaire for JET AIRWAYS’ customers’ feedbacks using SEMANTIC

DIFFERENTIAL SCALE.
 CUSTOMER FEEDBACK QUESTIONNAIRE

JET AIRWAYS

Dear Sir / Madam,

By filling out this 5-10 minute survey, you will help us obtain the very best
results.

Thank You!

1. Gender:

o Male
o Female

2. Age group:

o < 20
o 21-30
o 31-40
o 41-50
o 51-60
o 60+

3. Which of the following describes you best?

o Student
o Employed
o Self employed
o Retired
o Not Employed

4. How often do you fly?

o Once a week or more

 o 2-3 times a month
o Once a month
o A few times a year
o Once a year or less
o Never

5. Tell us how important of the following was in making your decision to use our
airline:

Mark check in the boxes.

1. - Very important
2. - Important
3. - Neutral
4. - Unimportant
5. - Not at all important

REASON 1 2 3 4 5
Departure and / or arrival time was
more convenient
Air fare was better

In-flight services are better (meals,

movies, flight attendants, etc.)
Ground services are better (ticketing,
baggage handling, check-in, etc.)
Aircraft preference

6. Please indicate how long you waited in line:

 SERVICE Didn't Use No Wait 0-5 min. 6-10 min 11-20 20+
1. 2. 3. 4. min. min.
5. 6.
Aircraft
boarding
Boarding
gate counter
Security
check point
Express
baggage /
seat check-in
counter
Ticket
counter
For baggage
at my
destination

7. Please rate the in-flight service on "airlines":

1 - Excellent
2 - Good
3 - Poor
4 - Bad
5 - N/A

SERVICE 1 2 3 4 5
Availability of
flight attendants
Courtesy of flight
crews
Appearance of
flight crews
Pilot's
communication
with passengers
Quality of food
and drinks
Overall service
level

8. Please rate the aircraft flown at "airlines":

1 - Excellent
 2 - Good
3 - Poor
4 - Bad
5 - N/A

SERVICE 1 2 3 4 5
Space for
luggage storage
Comfort of
seating
Seating
arrangement of
aircraft
Cleanliness of
aircraft
Noise level of
aircraft

9. Please tell us what can we do to improve:

__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
______________________________________________________