Smarter Mail Email Guide

Managing Your Email
The purpose of this document is to make the creation and management of your email
accounts as simple as possible. We have created simple step-by-step processes to ensure
you are able to get up and running quickly and without incident.
It is important you attempt to setup your mail using this guide before you call customer
support. It is very hard for us to effectively support you in this area without being in-front of
your computer.
We recommend you print this guide and keep it in a safe place. In the event you need to
create new addresses or setup your email again this will continue to be a valuable resource.
Contents:
1. Mail Administration and your Master Login 2
2. Creating and Managing your Email Addresses: 2
• Creating new email accounts 3

• Forwarding your email to another address 5
• Creating an email auto responder 6
• Changing an email Password 8
• Creating an email alias 11
• Modifying Spam filters for your email account 13
• Modifying Spam filtering for your domain 15
• Disabling Spam filtering 17
3. Checking your Email: 19
• Checking your email through a Web Browser 19

• Configuring Outlook 2003 20
• Configuring Outlook 2007 21
• Configuring Outlook Express 22
• Configuring Apple Mail 23
• Configuring Entourage 24
4. Troubleshooting 25
1
Mail Administration and your Master Login
With this document you will have received an email containing important login information for
managing email for your business. This email will have included:
Incoming (or POP3) mail server: mail.secure-aus.com
Outgoing (or SMTP) mail server: mail.secure-aus.com
Master Email Login: This will take the form of emailmaster@yourdomain.com.au.
IMPORTANT: This is the only login we will have created for you. You will use this master
login to access your online mail administration to then create and manage all other email
addresses for your business.
Master Email Password: This will be a six character password.
Mail Administration Address: https://mail.secure-aus.com/

This URL (or website address) will take you to a secure website where you will be able to
manage the email addresses for your business.
Creating and Managing Email Addresses

As one of our customers you are able to create email addresses, aliases, auto responders,
manage your spam settings and perform a number of other functions. Whilst these types of
actions may seem technical and possibly beyond your current level of skills we know that if
you follow this guide you will be an email master in no time at all.
If you get into trouble please retrace your steps, check our troubleshooting section, or as a
last resort, call our support team.
Please note that for all functions described in this next section you must first login to our
online mail administration area at:
https://mail.secure-aus.com/
Login: Your master email login
Password: Your master email password
Please note there is a comprehensive help area within the mail administration area that you
can also refer to.
2
Creating new email accounts
The following article explains how to create a new email account using your online
administration area. New accounts may be created only by logging in as the master email
login.
Once a new account is created, users can begin sending and receiving email.
To create new email accounts, please follow these steps:
1. Open a browser window and go to:
2. From the top menu bar, click Settings.
3. From the left side bar, expand Domain Settings and click Users.
4. Click New in the right hand column
Enter the requested information:
Username: enter the name of the user, not the full email address. For example, "sales" would
be the username for sales@domainname.com
Password: enter the password for this user.
3
Confirm Password: re-enter the password for this user for verification.
5. Click Save.
The remaining information on the Add User screen is not required and can be entered at your
leisure. For detailed information about each feature, you can view additional support
documentation by clicking on the Help menu in the upper right corner of the online mail
administration area.
You can access the new email account by logging in the same way you did for your master
email account except you will use the new email address, user@domainname.com.
4
Forwarding my email to another address
The following article explains how to forward your email to another address. The email is first
received in your inbox and then a copy is sent to a specified address. The original email
remains in your inbox, unless you instruct the system to delete the message.
To forward email automatically to another address, please follow these steps:
3. From the left side bar, expand My Settings and click Account Settings.
4. On the Forwarding tab, enter the forwarding address.
If you are forwarding to more than one address, use a comma to separate the addresses. For
example: user1@yourdomain.com, user2@yourdomain.com, user3@yourdomain.com.
If you want to have the messages deleted after they are forwarded, check Delete message on
forward (otherwise a copy of the message will remain on the mail server).
4. Click Save.
5
Creating an email auto responder
The following article explains how to create an email auto-responder. An auto-responder is
used to send an automated reply to an email message that is received. One of the most
common uses for an auto-responder is a vacation message.
To create an email auto-responder, please follow these steps:
3. From the left side bar, expand My Settings and click Auto-Responder.
6
4. Check Enable auto-responder.
5. On the Auto-Responder Message tab, enter the requested information:

• Subject: enter the subject line of the Auto-Responder message
• Compose Format: select the format of the message, Text or HTML
• Message: enter the message of the Auto-Responder
6. Click Save.
7
Changing an email Password
The following article explains how to change an email password in the online mail
If a user needs to change the password for their email account, they may login and set a new
password. If a user forgets their password, only the master email user can login and reset the
password.
To change the password for an email user, please follow these steps:
Login using your email address and password.
If you do not know the password, please follow the steps below to reset it.
3. From the left side bar, expand My Settings and click Account Settings.
8
3. On the Mailbox tab, enter the following information:
• Current Password: enter the current password

• New Password: enter the new password
• Confirm Password: re-enter the new password
4. Click Save.
9
To reset the password for an email user, please follow these steps:
3. From the left side bar, expand Domain Settings and click Users.
3. Select the user and click Edit.
4. On the Mailbox tab, enter the following information:
New Password: enter the new password

Confirm Password: re-enter the new password
5. Click Save.
10
Creating an email alias
The following article explains how to create an email alias. An email alias is a virtual mail box
for a domain, which routes emails to another address directly without storing them. An alias
can be created only by the master email user.
3. From the left side bar, expand Domain Settings and select Aliases.
4. Click New on the right hand side
11
5. Enter the requested information:
Alias Tab: enter the name for the alias.
Email Address(es) tab: enter the email address(es) which will receive the routed email
messages (only one email address per line)
5. Click Save.
12
Modifying spam filters for my email account
The following article explains how to modifying spam filtering for your mail account. Our
system includes many advanced anti-Spam measures that help keep out unwanted junk mail.
There are three levels of Spam probability: low, medium and high. Customizing Spam settings
flags certain messages for their level of Spam probability. The flagged messages are then
handled according to specified actions for each level.
To set a Spam filter for incoming email messages, please follow these steps:
3. From the left side bar, expand My Settings and then Filtering and select Spam
Filtering.
3. Select the radial button Override Spam settings for this account.
4. Click the Actions tab.
For each Spam level (Low, Medium, and High), choose the Weight and Action for an e-mail.
13
If you choose to add text to the subject line of messages, enter it in the text box below the
action drop down menu. The actions are defined as:
No Action: nothing is done to the email message
Delete Message: the email message is immediately deleted
Move to Junk E-Mail folder: the email message is moved to the junk email folder (a default
folder created by the system)
Add text to subject line: additional text can be added to the subject line of the email message
5. Click the Trusted Senders tab.
Enter the email address(es) that will not be checked by the Spam filter.
6. Click Save.
14
Modifying spam filtering for my domain
The following article explains how to modifying Spam filtering. Our system includes many
advanced anti-Spam measures that will help keep away unwanted junk mail.
Customising Spam filtering for a domain will apply the filter settings to all accounts under the
domain.
To set a Spam filter for your domain, please follow these steps:
3. From the left side bar, expand Domain Settings and select Spam Filtering.
3. Choose the Spam Option for your domain:
Use default spam settings: this option accepts the default Spam options provided by our
system (the settings will be displayed for your reference). If you choose this option, please
skip to step 6.
Override spam settings for this domain: this option overrides the Spam options set by our
system, allowing you to choose specific actions to be performed on e-mails with a low,
medium, or high Spam priority and also to assign individual "check weights" (for each check
that an e-mail fails, a weight is added to its overall Spam probability score).
15
Adjust the weights according to your preferences:
5. For each Spam level (Low, Medium, and High), choose the Weight and Action for an
e-mail.
If you choose to add text to the subject line of messages, enter it in the text box below the
action drop down menu. The actions are defined as:
No Action: nothing is done to the email message
Delete Message: the email message is immediately deleted
Move to Junk E-Mail folder: the email message is moved to the junk email folder (a default
folder created by the system).
Add text to subject line: additional text can be added to the subject line of the email message
6. Click the Trusted Senders tab.
7. Enter the email address(es) that will not be checked by the Spam filter. Enter one
email address or domain name per line.
8. Click Save.
16
Disabling Spam filtering
The following article explains how to disable the Spam filtering feature in the online mail
The default settings are to add SPAM-LOW, SPAM-MED or SPAM-HIGH to the subject line of
emails considered to be Spam. To have email delivered as normal without the default Spam
filter, the filter settings must be overridden and set to take no action.
To disable Spam Filtering, please follow these steps:
3. From the left side bar, expand My Settings and then Filtering and select Spam
Filtering.
3. Select the radial button Override Spam settings for this account.
17
4. Set each Action to No action.
5. Click Save.
18
Checking your Mail
Now that you have created email addresses for your account it is time to start checking and
sending mail.
Over the following pages we explain how to check your mail using either Web mail or your
favourite email program.
By following the included instruction exactly we will have you up and running in no time at all.
Checking my email through a Web Browser

The following article explains how to check your email through a Web Browser. The Web-
based interface can be accessed using the following secure URL:
Login: Your email address

Password: Your email password
19
Configuring Outlook 2003
1. Open Outlook.
2. Click the Tools menu, and select E-mail Accounts.
3. Click Add a new e-mail account, and click Next.
4. Choose POP3 as your server type by clicking the radio button, and click Next.
5. Fill in the fields to include the following information:
User Information
Your Name: Enter your name as you would like it to appear in the From: field of
outgoing messages.
Email Address: Enter your full email address (yourname@yourdomain.com.au)
Server Information
Incoming mail server (POP3): mail.secure-aus.com

Outgoing mail server (SMTP): mail.secure-aus.com
Login Information
User Name: Enter your full email address (yourname@yourdomain.com.au)

Password: Enter your password
6. Click More Settings... and then click the Outgoing Server tab.
7. Check the box next to My outgoing server (SMTP) requires authentication and
select Use same settings as my incoming mail server.
8. Click OK.
9. Click Test Account Settings... After receiving “Congratulations! All tests completed
successfully”, click Close.
10. Click Next, and then click Finish.
IMPORTANT NOTE: This information presumes that your Internet Service Provider (ISP)
allows you to connect to an SMTP server it does not control. If you are having problems
sending email (but you can receive it) then this is possibly your issue.
Many large ISP’s such as Telstra BigPond and iiNet do NOT allow this. In such cases you will
have to contact your ISP for more detail on how to configure your SMTP. This will involve
them giving you a replacement Outgoing mail server (SMTP) record and possibly other
changes.
20
Configuring Outlook 2007
1. Open Outlook.
2. Click the Tools menu, and select Account Settings.
3. Select the E-Mail tab and then click New.
4. Choose the Microsoft Exchange, POP3, IMAP, or HTTP option by clicking the radio
button, and click Next.
5. Do not complete the fields on this page. Instead check the box at the bottom of the
page labelled Manually configure server settings or additional server types and
then click Next.
5. Choose the Internet E-mail option by clicking the radio button, and click Next.
6. Fill in the fields to include the following information:

User Information
Your Name: Enter your name as you would like it to appear in the From: field of
outgoing messages.
Email Address: Enter your full email address (yourname@yourdomain.com.au)
Server Information
Account Type: POP3
Incoming mail server: mail.secure-aus.com
Outgoing mail server (SMTP): mail.secure-aus.com
Login Information
User Name: Enter your full email address (yourname@yourdomain.com.au)
Password: Enter your password
Remember Password: Make sure this is selected
7. Click More Settings... and then click the Outgoing Server tab.
8. Check the box next to My outgoing server (SMTP) requires authentication and
select Use same settings as my incoming mail server.
9. Click OK
10. Click Test Account Settings... After receiving “Congratulations! All tests completed
successfully”, click Close.
11. Click Next, and then click Finish.
changes.
21
Configuring Outlook Express
1. Open Outlook Express.
2. Click the Tools menu, and select Accounts...
3. Click Add, and then click Mail...
4. Enter your name as you would like it to appear in the From: field of outgoing
messages and click Next.
5. Enter your full email address (yourname@yourdomain.com.au) in the Email address:

field, and click Next.
6. Enter mail.secure-aus.com in the Incoming mail (POP3, IMAP or HTTP) server:

field.
7. Enter mail.secure-aus.com in the Outgoing mail (SMTP) server: field.
8. Click Next.
9. Highlight mail.secure-aus.com under Account, and click Properties.
10. Click the Advanced tab.
11. DO NOT check the box next to this server requires a secure connection (SSL)
under Outgoing Mail (SMTP).
12. Click the Servers tab, and check the box next to My server requires authentication.
13. Click OK.
14. Enter your full email address (yourname@yourdomain.com.au) in the Account

name: field.
15. Enter your password in the Password: field, and click Next.
16. Click Finish.
changes.
22
Configuring Apple Mail
1. Open Apple Mail.
2. Click Mail, and select Preferences... Open the Accounts tab, and click the plus
sign (+) along the bottom to add a new account.
3. Enter mail.secure-aus.com in the Incoming Mail Server: field.
4. Enter your full email address in the User Name: field.
5. Enter your password in the Password: field.
6. Select Add Server... from the pop-up labelled Outgoing Mail Server, and enter
mail.secure-aus.com in the Outgoing Mail Server: field.
7. DO NOT check the box next to Use Secure Sockets Layer (SSL).
8. Select Password next to Authentication: and enter your full email address and
password.
9. Click OK.
changes.
23
Configuring Entourage
1. Open Entourage.
2. Click Tools, and select Account Settings...
3. Click New. (If you receive the Account Setup Assistant, click Configure account
manually.)
4. Select POP next to Account type:, and click OK.
5. Enter a name for your new account in the Account Name: field.
6. Enter your full name in the Your Name: field.
7. Enter your full email address (yourname@yourdomain.com.au) in the Email

Address: field.
8. Enter your full email address (yourname@yourdomain.com.au) in the Account ID

field.
9. Enter mail.secure-aus.com in the Incoming Mail Server: field.
10. Click Click here for advanced receiving options in the Receiving mail section.
11. DO NOT check the box next to This POP service requires a secure connection
(SSL).
12. Enter your password in the Your Password: field.
13. Enter mail.secure-aus.com in the Outgoing Mail Server: field.
14. Click Click here for advanced sending options in the Sending mail section.
15. DO NOT check the box next to SMTP service requires secure connection (SSL)
and click OK.
16. Check the box next to SMTP server requires authentication, and click OK.
changes.
24
Troubleshooting
From time to time customers can have problems sending and receiving email, 99% of the
time the problem is not related with our email system and can be fixed without our help. The
following points should help you diagnose the cause of the problem and correct the problem
yourself. If you are still unable to fix your problem please contact our support team.
1. Verify that your web connection is working correctly.
Can you access www.google.com or www.smh.com.au using your internet browser?
If you cannot access these sites then it is very likely that your internet connection is
not working and you should contact your Internet Service Provider (ISP).
2. Username and Password Issues.
Make sure you've entered your username and password correctly in your email client
software (Outlook, Entourage, etc.). Verify your username and re-enter your
password. Check to make sure you are using the correct case (UPPER CASE or
lower case).
3. Does web mail work correctly?
Try accessing your email account via our web mail (https://mail.secure-aus.com) as
well as your email client software.
If you can't gain access using either method, it may be a username/password issue.
If you can access via web mail but not your email client software then please check
the setup steps for your email client again to ensure you have configured it correctly.
4. I am unable to send email
This guide assumes that your Internet Service Provider (ISP) allows you to send
email via our system. If you are having problems sending email (but you can receive
it) then it is likely that your ISP does not allow this.
Many large ISP’s such as Telstra BigPond and iiNet take this approach to protect
their networks from spammers.
If you are having problems sending mail you should contact your ISP for more detail
on how to configure your outgoing mail. This will involve them giving you a
replacement outgoing mail server (SMTP) record and possibly other changes.
25
5. Did you have Firewall/Anti-Virus/Anti-Spam Software?
There are many reported issues on newly installed or existing Firewall/Anti-Virus/Anti-

Spam softwares which cause problems sending and receiving emails.
You may want to disable these types of software in your computer temporarily to see
if your email problems go away.
If this fixes your issue, try updating/re-installing or re-configuring your Firewall/Anti-

Virus/Anti-Spam software correctly or contact the software manufacturer directly for
further assistance.
6. My email works but is stuck on one particular message.
This is an issue with the older version of Outlook/Outlook Express. A corrupted

message stuck in your mailbox on our server will cause Outlook/Outlook Express to
hang or keep downloading the same message.
Login to your Web Mail and delete all of the suspicious messages. Also try to
upgrade your Outlook/Outlook Express.
7. Still having problems? We suggest you restart your computer.
Sometimes, just restarting your computer may solve your email problem. Mail
programs use a special file to connect/send/receive email. Sometimes the file will
need to be rebuilt and restarting the computer may simply repair the problem.
8. As a final step you can contact our customer support team.
If you need to contact customer support please write down any error messages you
get when trying to access your email account. Include the name and version of your
email software and the exact text of any error messages you may be receiving.
This will greatly speed up the troubleshooting process.
26

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Managing Your Email

1. Mail Administration and your Master Login 2

2. Creating and Managing your Email Addresses: 2

• Creating new email accounts 3

3. Checking your Email: 19

• Checking your email through a Web Browser 19

Incoming (or POP3) mail server: mail.secure-aus.com

Outgoing (or SMTP) mail server: mail.secure-aus.com

Master Email Login: This will take the form of emailmaster@yourdomain.com.au.

Master Email Password: This will be a six character password.

Mail Administration Address: https://mail.secure-aus.com/

Creating and Managing Email Addresses

To create new email accounts, please follow these steps:

1. Open a browser window and go to:

2. From the top menu bar, click Settings.

4. Click New in the right hand column

Enter the requested information:

Password: enter the password for this user.

To forward email automatically to another address, please follow these steps:

1. Open a browser window and go to:

2. From the top menu bar, click Settings.

4. On the Forwarding tab, enter the forwarding address.

To create an email auto-responder, please follow these steps:

1. Open a browser window and go to:

2. From the top menu bar, click Settings.

5. On the Auto-Responder Message tab, enter the requested information:

1. Open a browser window and go to:

2. From the top menu bar, click Settings.

• Current Password: enter the current password

2. From the top menu bar, click Settings.

3. Select the user and click Edit.

4. On the Mailbox tab, enter the following information:

New Password: enter the new password

1. Open a browser window and go to:

2. From the top menu bar, click Settings.

4. Click New on the right hand side

Alias Tab: enter the name for the alias.

1. Open a browser window and go to:

2. From the top menu bar, click Settings.

4. Click the Actions tab.

No Action: nothing is done to the email message

Delete Message: the email message is immediately deleted

5. Click the Trusted Senders tab.

1. Open a browser window and go to:

2. From the top menu bar, click Settings.

3. Choose the Spam Option for your domain:

Adjust the weights according to your preferences:

No Action: nothing is done to the email message

Delete Message: the email message is immediately deleted

6. Click the Trusted Senders tab.

To disable Spam Filtering, please follow these steps:

1. Open a browser window and go to:

2. From the top menu bar, click Settings.

4. Set each Action to No action.

Checking my email through a Web Browser

Login: Your email address

2. Click the Tools menu, and select E-mail Accounts.

3. Click Add a new e-mail account, and click Next.

5. Fill in the fields to include the following information:

Email Address: Enter your full email address (yourname@yourdomain.com.au)

Incoming mail server (POP3): mail.secure-aus.com

User Name: Enter your full email address (yourname@yourdomain.com.au)

10. Click Next, and then click Finish.