Questionnaire

Dear Respondents,
I am doing a research study on the “ Online Hotel Booking in Kathmandu”. This research
is conducted to examine the key drivers of growth in Nepal tourism and hospitality and how
has its emerged. I have developed a questionnaire which I would like you to fill-up. The
responses will be kept confidential. Your cooperation in this regard will open the doors of
research and development in the field of Nepal Tourism and Hospitality. Thank you very
much for your kind cooperation.
Listed below is a series of statements related to trend and perspectives of people towards
travelling. Please indicate your level of agreement or disagreement with the following
statements:

a. Gender
1) Male
2) Female
3) Others

b. Age group
1) 18-22
2) 23-27
3) 28-32
4) 33 and above

c. Profession
1) Free Lancer
2) Job Holder
3) Self employed
4) Not working presently

d. Your Income Level ( Monthly ) :

1) Less than 20,000
2) 20,000-30,000
3) 30,001-50,000
4) Above 50,000
5) Not earning presently

e. How often do you travel for vacation or Holidays?

1) Once in a year
2) Once in 6 Months
3) Once in 3 Months
4) Every Month
5) Every Week
f.  Where would you prefer to book your hotel room through?
1) Tour operators offering packages (flight, hotel, car rental...)
2) Directly to the Hotel's website or calling center
3) Online travel agencies such as OYO.com

g. Please rank the below online sources of information that you will be using before
booking a hotel room? (from the most to the less influential)
1) Hotel's website or brochures 
2) External websites such as Khalti.Com
3) Bloggers and experts recommendations
4) Word of mouth with friends and relatives

h. What are the reasons why you would go to the hotel's website before booking your
room?
1) To check if the rates at what you expect it to be
2) See pictures/videos and look for more information about services
3) Look for comments from previous clients
4) Other (please specify)

………………………………………………………………………….

i. When considering booking a hotel room, which type of hotel would rather fit with
your expectations?
1) Standardized and automatized hotels using virtual checking technology
2) Unique and authentic hotels with human contacts across the hotels' services
3) Other (please specify)

………………………………………………………………………….

j. Please tick the factors when you are considering booking a hotel room (1 = strongly
disagree to 5 - strongly agree)

Strongly Agree Neutral Disagree Strongly

agree Disagree
1) Previous guests'
experience
2) Location

3) Price

4) Hotel Amenities
k. How would you prefer to be evaluated concerning your satisfaction about the hotel?
1) On site questionnaires, such as when checking out
2) Offsite questionnaires, sent by e-mail
3) I would rather prefer not to be evaluated during my journey

l. Please tick the following factors when you are considering booking a hotel room (You
can choose more than one)
1) Previous guests' experience
2) Location
3) Price
4) Loyalty program
5) Transportation
6) Luxury

m. How would you prefer to be evaluated concerning your satisfaction about the hotel?
1) On site questionnaires, such as when checking out
2) Offsite questionnaires, sent by e-mail
3) I would rather prefer not to be evaluated during my journey

n.  In case you’re would be disappointed with the hotel room you have chosen, would
you leave a negative comment on social medias / evaluation websites ? 
1) Yes, I always leave a either positive or negative comment after my journey
2) Yes, only if I was disappointed with the hotel services
3) No, only if would have been satisfied with the hotel
4) No, I never leave comments about the hotel's positive or negative services after
my journey

o. After a pleasant journey at your hotel, would you be willing to leave a positive
comment on social platforms or the hotel's website, if you would be asked to?
1) Yes
2) No