St.

Paul College of Ilocos Sur

(Member, St. Paul University System)
St. Paul Avenue, Bayubay Sur, San Vicente, Ilocos Sur 2727
DEPARTMENT OF NURSING

Transcript of Depicting Therapeutic

and Non-Therapeutic Communication

In Partial Fulfilment

Of Requirements for the Subject

Health Assessment

Submitted to:

Ms. Rowena Quitoriano, RN., MSN

Instructor

Submitted by:

Charina Aubrey Riodil

Jefferson Rabino

March 2019
 Therapeutic Communication

Providing General Leads

Being specific and tentative

Using Open-ended questions

Nurse: How do you feel today?

Client: I’m feeling well now.

Restating or Paraphrasing

Client: I can’t sleep. I stay awake all night.

Nurse: You have difficulty sleeping?

Seeking Clarification

Client: I feel dizzy when I stand and I don’t have an appetite to eat my meals.

Nurse: I’m sorry that wasn’t very clear. Would you please say that again?

Perception checking or seeking consensual validation

Offering Self

Nurse: Your physical therapy scheduled on Friday at 9am.

Client: Okay, thank you nurse.

Giving Information

Acknowledging
Clarifying time or sequence

Presenting reality

Client: Where’s my mom?

Nurse: Your mother is not here, I am a nurse.

Focusing

Reflecting

Client: Do you think I should tell the doctor?

Nurse: Do you think you should?

Summarizing and planning

 Barriers to Communication

Stereotyping

Client: (crying after his surgery)

Nurse: Men don’t cry. Most people don’t have any pain this type of surgery.

Agreeing and disagreeing

Being defensive

Challenging

Client: I feel like I’m dying because my girlfriend broke up with me.

Nurse: If you’re dead, why is you heart beating?

Probing

Testing

Nurse: Do you think what kind of hospital is this?

Rejecting

Changing topics and subjects

Client: My fiancé cheated on me that’s why I committed suicide but thanks to God

someone’s save me. Do you think I should accept her again?

 Nurse: I see that you’re 28 and you love playing basketball. Activities like that is good

for your health.

Unwarranted reassurance

Nurse: This will look better tomorrow after a good night’s sleep.

Passing judgment

Giving common advice