Printed Pages----4 EMEO4I

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(sEM. Vrr) THEORY EXAMINATTON 2At1_12
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TOTAL QUALITY MANAGEMENT (TQM)

Time : 3 Hours Total Mark"s : -100

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N0te :- Attempt plt questions, Marks allotted are indicated against
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,' . , everypart of eachqueliion
l. Attempt any two parts of the following:
(a) (i) Discuss the journey of quality program from
'" " inspbction arici testing,, io toauy's most mcrdern
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'tUl 0) 'Eiilist differeni friethcidstd biituut"rupplies. Exptain

any one in detail.' (6)
(ii) Explain how to assess the quality in sales and services.
(4)
'il (") (r) What do you mean by capacity'ofb supplier ? What
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are the different mbasure to assess it (3+4) ?
(r) Wfiatto yoh'meah by warailty and guarantee ? How
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are they being analysed and set ? (3)

2i - r Attempt any two pqrts of the following ;

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.,.. .,{a) (i),' *n*1l66:f6u meail.by quhlity loss function ? How
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. : :does it exptain the effect of,qilalitSrland associated
decisions on t{Te life of comnron,people as well as
industrial personnel ? (6)
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 (ir) Workingas an individual, determine differentobstacles
to implement TQM in a manufacturing organization.
(4)
(b) What are different types of organizationat structures ?

Compare them on the basis of inventories, quality,

production planning and control, set-up and throughput
issues with suitable examples. (10)
(c) Discuss the different causes of operator errors and
managerial approaches to overcome the same. (10)

J. Attempt any two parts of the following :

(a) (i) ? (2)

What do you mean by process capability index
The specification from the manufacturing of
a particular type of metal coating call for the
ternperature of the dryingoven to be380 + I 5"F.The
company that is considering using coatirrg run tests
by taking a large number of reading abouf mean
.temperature setting was found to be 2-06"F. What is
the process capability index ? (4)
(ii) Explain different situation that may appear rn a

control chart while ploting data of samples on control

timits. (4)
(b) (i) Show relationship between sample and population.
Also explain how this relation help us to develop
control charts. (4)
(ir) What are o and B in relation to type I and type II
error ? (3)
(iil) Standard deviation for three samples ate 9.6,10.2,
9'8. If all these three samples are drawn as single
sample, what will be the standard deviation ? (3)

EME041/KIII-26180

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