QFD House of Quality

Strong +
http://www.qimacros.com/qiwizard/qfd.html
Positive

# X Negative
X # Strong -
Direction of Improvement Customer Rating
Design

Importance (1-5)

Design Criteria 1

Design Criteria 2

Design Criteria 3

Design Criteria 4

Design Criteria 5
Requirements = 9 High
(How)

Competitor 1

Competitor 2
Competitor 3
Competitor 4
=3

Company
Medium
Customer
= 1 Low
Requirements
(What)
Speed 5 1 2
Improve Quality 5 9 3 1
Value 4 1
Cycle time 4 9 1
Reduce Defects 4 1 3 3
Cost 3
Targets 50% 20% 1hr 10% 50% 1 2 3 4 5
Company 4 5 1(low) - 5(high)
Technical Competitor 1 4
Evaluation Competitor 2 3
Competitor 3 2
Competitor 4 1
Absolute Importance 50 23 48 5 16
0.35 0.16 0.34 0.04 0.11 142
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 Strong +
Positive

# X Negative
X # Strong -
Direction of Improvement Customer Rating
Part

Part Characteristic 1

Part Characteristic 2

Part Characteristic 3

Part Characteristic 4

Part Characteristic 5
Characteristics
= 9 High

Importance (1-5)
(How)

Competitor 1
Competitor 2
Competitor 3
Competitor 4
=3

Company
Medium
Design = 1 Low
Requirements
(What)
Design Criteria 1 5 1
Design Design Criteria 2 5 9 3 1
Criteria Design Criteria 3 4 1
Design Criteria 4 4 9 1
Design Criteria 5 4 1 3 3
3
Targets 50% 20% 1hr 10% 50% 1 2 3 4 5
Company 5 1(low) - 5(high)
Technical Competitor 1 4
Evaluation Competitor 2 3
Competitor 3 2
Competitor 4 1
Absolute Importance 50 23 48 5 16
 Strong +
Positive

# X Negative
X # Strong -
Direction of Improvement

Process Characteristic 1

Process Characteristic 2

Process Characteristic 3

Process Characteristic 4

Process Characteristic 5
Customer Rating
Process Characteristics
(How)
= 9 High

Importance (1-5)

Competitor 1
Competitor 2
Competitor 3
Competitor 4
=3

Company
Medium
Part = 1 Low
Characteristics
(What)
Part Characteristic 1 5 1
Part Characteristic 2 5 9 3 1
Part Part Characteristic 3 4 1
Characteristics Part Characteristic 4 4 9 1
Part Characteristic 5 4 1 3 3
3
Targets 50% 20% 1hr 10% 50% 1 2 3 4 5
Company 5 1(low) - 5(high)
Technical Competitor 1 4
Evaluation Competitor 2 3
Competitor 3 2
Competitor 4 1
Absolute Importance 50 23 48 5 16
 Strong +
Positive

# X Negative
X # Strong -
Direction of Improvement Customer Rating
Production Methods (How)

Production Method

Production Method

Production Method

Production Method

Production Method
Importance (1-5)
= 9 High

Competitor 1
Competitor 2
Competitor 3
Competitor 4
Company
=3
Process Medium
Requirements = 1 Low
(What)
Process Characteristic 1 5 1
Process Characteristic 2 5 9 3 1
Process Process Characteristic 3 4 1
Characteristics Process Characteristic 4 4 9 1
Process Characteristic 5 4 1 3 3
3
Targets 50% 20% 1hr 10% 50% 1 2 3 4 5
Company 5 1(low) - 5(high)
Technical Competitor 1 4
Evaluation Competitor 2 3
Competitor 3 2
Competitor 4 1
Absolute Importance 50 23 48 5 16