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Ricoh Aficio MPC6003SP Trouble Error Codes List page 1 (from 22)

Code Description Causes


Fusing central thermopile high
temperature detection (software)
Above (T3) degrees C detected for • Triac short-circuit • IOB board
543-00
(t4) seconds continuously. Detection defective • BCU board defective
period 100ms, detection count: 10
times or more.
Shield Operation Error Detection • Motor defective • Sensor defective •
During HP detection operation, shield Sensor actuator/feeler
549-01
sensors 1 and 2 detect "High" for (t30) modification/defective • Shield
seconds continuously. modification/defective
Shield Operation Error Detection
• Motor defective • Sensor defective •
During shield basic operation, shield
Sensor actuator/feeler
549-02 sensor 2 does not go "Low > High"
modification/defective • Shield
even if (t31) seconds elapsed from
modification/defective
screen motor rotation start.
Shield Operation Error Detection • Motor defective • Sensor defective •
During shield basic operation, shield Sensor actuator/feeler
549-03
motor does not stop even if (t32) modification/defective • Shield
seconds elapsed from rotation start. modification/defective
• Motor defective • Sensor defective •
Shield Operation Error Detection
Sensor actuator/feeler
549-04 During HP detection operation, HP
modification/defective • Shield
detection fails 3 times consecutively.
modification/defective
• LED defective • IDB (LED driver)
defective • SBU defective • IPU
Lamp Error (Scanning)
defective • Power/signal harness
SC101- The white level peak did not reach the
defective • Condensation in scanner
01 prescribed threshold when the white
unit • Mirrors or lenses dirty or
plate was scanned.
positioned incorrectly • White plate dirty
or installed incorrectly
Lamp Error (LED illumination • LED defective • IDB (LED driver)
SC101-
adjustment) defective • Power/signal harness
02
LED error was detected. defective
LED Illumination Adjustment Error
• LED defective • IDB (LED driver)
The white level peak reached the
SC102- defective • SBU defective • IPU
prescribed threshold when the white
00 defective • Power/signal harness
plate was scanned after a specified
defective
number of adjustments.
SC120- Scanner Home Position Error 1 • Scanner motor driver defective •
2

00 The scanner home position sensor Scanner motor defective • Scanner HP


does not go OFF. Details: Error sensor defective • Harness defective •
detection timing • During homing Timing belt, pulley, wire, or carriage not
(when the machine is turned ON or installed correctly
when it returns from energy save
mode) • During an automatic
adjustment (when the machine is
turned ON or when it returns from
energy save mode) • During a scan
from the ADF or exposure glass.
Scanner Home Position Error 2
The scanner home position sensor • Scanner motor driver defective •
does not go ON. Details: Error Scanner motor defective • Scanner HP
SC121-
detection timing • During homing • sensor defective • Harness defective •
00
During an automatic adjustment • Timing belt, pulley, wire, or carriage not
During a scan from the ADF or installed correctly
exposure glass.
Black level detection error
SC141- The black level cannot be adjusted • SBU defective • IPU defective •
00 within the target during auto gain Power/signal harness defective
control.
• SBU defective • LED defective • IDB
(LED driver) defective • IPU defective •
White level detection error
Power/signal harness defective •
SC142- The white level cannot be adjusted to
Scanner drive error • Condensation in
00 the second target level within the
scanner unit • Mirrors or lenses dirty or
target during auto gain control.
positioned incorrectly • White plate dirty
or installed incorrectly
SBU Communication Error
• Connection to SBU cannot be • SBU defective • The other side of the
SC144- confirmed. (Connection detection communication (BCU, IPU etc.)
00 error) • Cannot communicate with the defective • Power/signal harness
SBU, or the communication result is defective
abnormal.
IPU Error (LSYNC abnormal)
• IPU (BiCU, iCTL) board defective
An error occurred during the self-
SC161- (ASIC-LEO connection failure, LSYNC
diagnostic test performed every time
01 abnormal, etc.) • Cable between SBU
the machine is turned on, or returns to
and IPU (or BiCU) defective
full operation from energy save mode.
IPU error (Ri response abnormal)
SC161- IPU (BiCU, iCTL) board defective (Ri
The machine detects an error during
02 response abnormal, etc.)
an access to the Ri.
3

Code Description Causes


Copy data security unit error
• The copy data security option is enabled
in the User Tools but the option board is • Copy data security unit board not
SC165-
detected as missing or defective. • The installed correctly • Copy data
00
copy data security option was detected as security unit board defective
defective when the machine was turned on
or returned from energy save mode.
CIS transmission error
The data read from the ASIC register on
the CIS were not as expected. Details: •
Occurs when a serial communication error
between the CIS board and the DF board is
detected. Occurs also when an error is
• Connector or harness between
detected during initialization of the ASIC on
DF board and CIS board is
SC185- the CIS. • This can happen during
disconnected or defective • ASIC
00 initialization and feeding. The first and
on the CIS is defective • Boot
second consecutive occurrences of each
failure of ASIC on the CIS
constitute jams. The third occurrence
constitutes an SC. (An initialization
jam/transport jam occurs on 2 continuous
occasions during either initialization or
transport, and on the 3rd continuous
occasion, an SC is generated)
CIS LED error
During initialization: • The ratio between the
average values of leading-edge area and
rear-edge area is out of specification. •
Shading data peak value is below
specification. During scanning: • Shading
data peak value is below specification.
Details: During initialization: • Occurs when
one out of two CIS LEDs is malfunctioning, During initialization: • One or two
SC186- causing the difference between the out of two CIS LEDs are defective
00 average values of leading-edge area and During scanning: • Both of the CIS
rear-edge area to be large (CIS LED error LEDs are defective.
detection). • Occurs when both of the CIS
LEDs are malfunctioning (unlit), causing
the shading data peak value to be
extremely low (CIS white level adjustment).
During scanning: • Occurs when both of the
CIS LEDs are malfunctioning (unlit),
causing the shading data peak value to be
extremely low (CIS scan control, gray
4

balance adjustment/confirmation). • The


first and second consecutive occurrences
of each constitute initial/feed jams. The
third occurrence constitutes an SC. (An
initialization jam/transport jam occurs on 2
continuous occasions during either
initialization or transport, and on the 3rd
continuous occasion, an SC is generated)
CIS black level error
The black level scanned by CIS is
abnormal. Details: • Occurs when
SC187- abnormality is detected in the process of
CIS defective
00 black level generation – detection. • The
first and second consecutive occurrences
constitute initial jams. The third occurrence
constitutes an SC.
CIS white level error
• The shading data peak value read out
from the CIS is abnormal. • The shading
data peak value is not within the specified
range from the target value. Details: •
SC188-
Occurs when abnormality is detected in the CIS defective
00
process of CIS shading data peak
detection. • The first and second
consecutive occurrences constitute initial
jams. The third occurrence constitutes an
SC.
CIS gray balance adjustment error
The difference between gray balance
adjustment target value and the value
scanned from the GS20 chart was out of
SC189-
specification upon execution of gray CIS defective
00
balance adjustment confirmation (SP4-705-
002). Details: • Occurs when gray balance
adjustment fails. • The first occurrence
constitutes an SC (not an initial jam).
Machine serial number error
The product identification code in
SC195- Comparison of the product identification
the machine serial number (11
00 code in the machine serial number (11
digits) does not match.
digits).
• Disconnection or connection fault
SC201- Polygon motor error of I/F harness to polygon motor
00 XSCRDY signal (polygon ready) error driver • Polygon motor or polygon
motor driver malfunction • Polygon
5

motor drive pulse is not outputted


normally (polygon control unit
peripherals). • XSCRDY signal
monitoring cannot be performed
(polygon control unit peripherals).
• The interface harness to the
polygon motor driver damaged or
not connected correctly. • Polygon
Polygon Motor: ON Timeout Error
motor or polygon motor driver
SC202- After the polygon motor turned on, or within
defective • Polygon motor drive
00 T1 sec. after the rpm’s changed, the motor
pulse cannot be output correctly.
did not enter READY status.
(Polygon controller) • XSCRDY
signal observation failing (Polygon
controller)
• The interface harness to the
polygon motor driver damaged or
not connected correctly. • Polygon
Polygon Motor: OFF Timeout Error
motor or polygon motor driver
SC203- The XSCRDY signal (polygon ready) never
defective • Polygon motor drive
00 becomes inactive (H) within 3 sec. after the
pulse cannot be output correctly.
polygon motor went OFF.
(Polygon controller) • XSCRDY
signal observation failing (Polygon
controller)
• The interface harness to the
Polygon Motor: XSCRDY Signal Error
polygon motor driver damaged or
SC204- During polygon motor rotation, the
not connected correctly. • Polygon
00 XSCRDY signal was inactive (H) for longer
motor or polygon motor driver
than one rotation of the polygon.
defective
• The interface harness to the
Leading Edge: LD1 synchronization synchronization detection unit
detection error: Bk damaged or not connected
The leading edge LD0 synchronization correctly. • Synchronization
SC220-
detection signal of the corresponding color detection board defective • Beam
01
was not output within T1 sec. while the does not enter photo detector. •
polygon mirror motor was operating at Abnormality around GAVD • IDB
normal speed. (LED driver) defective • LDB
defective • BCU defective
Leading Edge: LD1 synchronization • The interface harness to the
detection error: Ye synchronization detection unit
The leading edge LD0 synchronization damaged or not connected
SC220-
detection signal of the corresponding color correctly. • Synchronization
04
was not output within T1 sec. while the detection board defective • Beam
polygon mirror motor was operating at does not enter photo detector. •
normal speed. Abnormality around GAVD • IDB
6

(LED driver) defective • LDB


defective • BCU defective
• GAVD defective • Image
FGATE ON error: Bk
processing ASIC defective • BCU,
SC230- The FGATE signal did not turn ON within
controller board not connected
01 T1 sec. after the writing process of the
correctly or defective • Harness
corresponding color started.
between IPU and LDB defective
• GAVD defective • Image
FGATE ON error: Cy
processing ASIC defective • BCU,
SC230- The FGATE signal did not turn ON within
controller board not connected
02 T1 sec. after the writing process of the
correctly or defective • Harness
corresponding color started.
between IPU and LDB defective

Code Description Causes


• GAVD defective • Image
FGATE ON error: Ma processing ASIC defective •
SC230- The FGATE signal did not turn ON within T1 BCU, controller board not
03 sec. after the writing process of the connected correctly or
corresponding color started. defective • Harness between
IPU and LDB defective
• GAVD defective • Image
FGATE ON error: Ye processing ASIC defective •
SC230- The FGATE signal did not turn ON within T1 BCU, controller board not
04 sec. after the writing process of the connected correctly or
corresponding color started. defective • Harness between
IPU and LDB defective
FGATE OFF error: Bk
• The FGATE signal did not turn OFF within T1
SC231- sec. after the writing process of the • GAVD defective • Image
01 corresponding color ended. • The FGATE processing ASIC defective
signal did not turn OFF when the next job of the
corresponding color started.
FGATE OFF error: Cy
• The FGATE signal did not turn OFF within T1
SC231- sec. after the writing process of the • GAVD defective • Image
02 corresponding color ended. • The FGATE processing ASIC defective
signal did not turn OFF when the next job of the
corresponding color started.
FGATE OFF error: Ma
SC231- • GAVD defective • Image
• The FGATE signal did not turn OFF within T1
03 processing ASIC defective
sec. after the writing process of the
7

corresponding color ended. • The FGATE


signal did not turn OFF when the next job of the
corresponding color started.
FGATE OFF error: Ye
• The FGATE signal did not turn OFF within T1
SC231- sec. after the writing process of the • GAVD defective • Image
04 corresponding color ended. • The FGATE processing ASIC defective
signal did not turn OFF when the next job of the
corresponding color started.
LD error: Bk
• LD degradation (LD broken,
• If LD error terminal of LD driver of
shift of output characteristics
SC240- corresponding color is asserted after LD
etc.) • The interface harness
01 initialization. • If an error is detected during
damaged or not connected
initialization of P-MAC which detects Ith/Ieta of
correctly. • LD driver defective
LD of corresponding color.
LD error: Ma
• LD degradation (LD broken,
• If LD error terminal of LD driver of
shift of output characteristics
SC240- corresponding color is asserted after LD
etc.) • The interface harness
04 initialization. • If an error is detected during
damaged or not connected
initialization of P-MAC which detects Ith/Ieta of
correctly. • LD driver defective
LD of corresponding color.
SC272- G-MAC communication error: Bk • IPU defective • Harness
01 In view of parity, 3 retries were performed defective • LDB defective
SC272- G-MAC communication error: Cy • IPU defective • Harness
02 In view of parity, 3 retries were performed defective • LDB defective
SC272- G-MAC communication error: Ma • IPU defective • Harness
03 In view of parity, 3 retries were performed defective • LDB defective
SC272- G-MAC communication error: Ye • IPU defective • Harness
04 In view of parity, 3 retries were performed defective • LDB defective
SC272- G-MAC communication error: Other • IPU defective • Harness
10 In view of parity, 3 retries were performed defective • LDB defective
MUSIC error • TM sensor defective • ITB
SC285- The results of MUSIC pattern reading failed 4 defective • PCU defective • LD
00 times. (even if mode e (real time MUSIC) fails, unit defective • MUSIC pattern
the error count is not incremented (+1)) density thin
Charge Roller HVP_CB Output Error (K) • High voltage harness
Charging AC is set to ON at the standard defective or shorted. • PCU
SC312- speed, and the FB voltage of the charging AC setting fault or damage •
01 of each color is monitored for 200 ms at 20ms HVP_CB fault • Connector
intervals (10 times) after 80ms of charge disconnected • Harness
AC_ON, and below 0.3V is detected broken
8

continuously for 200ms (10 times), the SC of


the corresponding color lights up, and machine
operation is suspended.

Code Description Causes


Charge Roller HVP_CB Output Error (C)
Charging AC is set to ON at the standard
• High voltage harness
speed, and the FB voltage of the charging AC
defective or shorted. • PCU
of each color is monitored for 200 ms at 20ms
SC312- setting fault or damage •
intervals (10 times) after 80ms of charge
02 HVP_CB fault • Connector
AC_ON, and below 0.3V is detected
disconnected • Harness
continuously for 200ms (10 times), the SC of
broken
the corresponding color lights up, and machine
operation is suspended.
Charge Roller HVP_CB Output Error (M)
Charging AC is set to ON at the standard
• High voltage harness
speed, and the FB voltage of the charging AC
defective or shorted. • PCU
of each color is monitored for 200 ms at 20ms
SC312- setting fault or damage •
intervals (10 times) after 80ms of charge
03 HVP_CB fault • Connector
AC_ON, and below 0.3V is detected
disconnected • Harness
continuously for 200ms (10 times), the SC of
broken
the corresponding color lights up, and machine
operation is suspended.
Charge Roller HVP_CB Output Error (Y)
Charging AC is set to ON at the standard
• High voltage harness
speed, and the FB voltage of the charging AC
defective or shorted. • PCU
of each color is monitored for 200 ms at 20ms
SC312- setting fault or damage •
intervals (10 times) after 80ms of charge
04 HVP_CB fault • Connector
AC_ON, and below 0.3V is detected
disconnected • Harness
continuously for 200ms (10 times), the SC of
broken
the corresponding color lights up, and machine
operation is suspended.
Development motor: Bk: Lock • Motor defective • Connector
SC324- Lock signals are observed at 2 sec intervals disconnected • Harness
01 during motor ON, and a High level is detected broken • IOB defective • Unit
at least 20 times torque increased
Development motor: CMY: Lock • Motor defective • Connector
SC324- Lock signals are observed at 2 sec intervals disconnected • Harness
05 during motor ON, and a High level is detected broken • IOB defective • Unit
at least 20 times torque increased
SC360- TD sensor adjustment error (K) • TD sensor defective • Loose
01 During TD sensor initialization, the TD sensor connection • Harness broken
9

output voltage (Vt) cannot be adjusted to the • Developer toner density


target range (target value +- 0.2V, SP3-030-031 differs from initial developer
to 034) for 3 times consecutively.
TD sensor adjustment error (C)
• TD sensor defective • Loose
During TD sensor initialization, the TD sensor
SC360- connection • Harness broken
output voltage (Vt) cannot be adjusted to the
02 • Developer toner density
target range (target value +- 0.2V, SP3-030-031
differs from initial developer
to 034) for 3 times consecutively.
TD sensor adjustment error (M)
• TD sensor defective • Loose
During TD sensor initialization, the TD sensor
SC360- connection • Harness broken
output voltage (Vt) cannot be adjusted to the
03 • Developer toner density
target range (target value +- 0.2V, SP3-030-031
differs from initial developer
to 034) for 3 times consecutively.
TD sensor adjustment error (Y)
• TD sensor defective • Loose
During TD sensor initialization, the TD sensor
SC360- connection • Harness broken
output voltage (Vt) cannot be adjusted to the
04 • Developer toner density
target range (target value +- 0.2V, SP3-030-031
differs from initial developer
to 034) for 3 times consecutively.
TD sensor output error: Upper Limit (K)
TD sensor output: Vt (SP3-210-001 to 004) >
SC361- TD sensor connector dropout
output upper limit error threshold (SP3-211-002)
01 (connection fault)
continuously exceeded the upper limit
occurrence threshold value (SP3-211-003).
TD sensor output error: Upper Limit (C)
TD sensor output: Vt (SP3-210-001 to 004) >
SC361- TD sensor connector dropout
output upper limit error threshold (SP3-211-002)
02 (connection fault)
continuously exceeded the upper limit
occurrence threshold value (SP3-211-003).
TD sensor output error: Upper Limit (M)
TD sensor output: Vt (SP3-210-001 to 004) >
SC361- TD sensor connector dropout
output upper limit error threshold (SP3-211-002)
03 (connection fault)
continuously exceeded the upper limit
occurrence threshold value (SP3-211-003).
TD sensor output error: Upper Limit (Y)
TD sensor output: Vt (SP3-210-001 to 004) >
SC361- TD sensor connector dropout
output upper limit error threshold (SP3-211-002)
04 (connection fault)
continuously exceeded the upper limit
occurrence threshold value (SP3-211-003).
TD sensor output error: Lower limit (K)
SC362- TD sensor output: Vt (SP3-210-001 - 004) < TD sensor connector
01 output lower limit error threshold (SP3-211-004) missing/dropout
is continuously below the lower limit occurrence
10

threshold value (SP3-211-005)


TD sensor output error: Lower limit (C)
TD sensor output: Vt (SP3-210-001 - 004) <
SC362- TD sensor connector
output lower limit error threshold (SP3-211-004)
02 missing/dropout
is continuously below the lower limit occurrence
threshold value (SP3-211-005)

Code Description Causes


TD sensor output error: Lower limit
(M)
TD sensor output: Vt (SP3-210-001 -
SC362- 004) < output lower limit error
TD sensor connector missing/dropout
03 threshold (SP3-211-004) is
continuously below the lower limit
occurrence threshold value (SP3-211-
005)
TD sensor output error: Lower limit
(Y)
TD sensor output: Vt (SP3-210-001 -
SC362- 004) < output lower limit error
TD sensor connector missing/dropout
04 threshold (SP3-211-004) is
continuously below the lower limit
occurrence threshold value (SP3-211-
005)
TM (ID) sensor calibration error (F)
Regular reflection optical output
• TM (ID) sensor connector missing/
voltage of the Front or Center or Rear
connection fault • TM (ID) sensor
SC370- TM (ID) sensor: Vsg_reg cannot be
detection window dirt • TM (ID) sensor
01 adjusted to within target range. Upper
malfunction • Undulation in the ITB, or
limit (SP3-320-013: initial value 4.5V)
belt slippage
Lower limit (SP3-320-014: initial value
3.5V)
TM (ID) sensor calibration error (C)
Regular reflection optical output
• TM (ID) sensor connector missing/
voltage of the Front or Center or Rear
connection fault • TM (ID) sensor
SC370- TM (ID) sensor: Vsg_reg cannot be
detection window dirt • TM (ID) sensor
02 adjusted to within target range. Upper
malfunction • Undulation in the ITB, or
limit (SP3-320-013: initial value 4.5V)
belt slippage
Lower limit (SP3-320-014: initial value
3.5V)
SC370- TM (ID) sensor calibration error (R) • TM (ID) sensor connector missing/
03 Regular reflection optical output connection fault • TM (ID) sensor
11

voltage of the Front or Center or Rear detection window dirt • TM (ID) sensor
TM (ID) sensor: Vsg_reg cannot be malfunction • Undulation in the ITB, or
adjusted to within target range. Upper belt slippage
limit (SP3-320-013: initial value 4.5V)
Lower limit (SP3-320-014: initial value
3.5V)
Drum motor (CMY) Lock
• Motor defective • Connector
SC396- Lock signals are observed at 2 sec
disconnected • Harness broken • IOB
05 intervals during motor ON, and a High
defective • Unit torque increased.
level is detected at least 20 times.
Drum transfer motor: Lock
• Motor defective • Connector
SC441- Lock signals are observed at 2 sec
disconnected • Harness broken • IOB
00 intervals during motor ON, and a High
defective • Unit torque increased
level is detected at least 20 times.
ITB Lift Error
Even though the ITB lift motor (also
Toner supply motor (M)) rotates, the
ITB lift sensor failed to detect the
• Image transfer unit not set/faulty
SC442- specified sensor feeler status within
setting • Sensor dirt • Sensor defective •
00 specified time. • Contact/separation
Motor defective • Unit load large
operation: If not detected in
2000msec • Home position operation:
If not detected in 5000msec Signal
detection sampling period: 10msec
Image transfer encoder error/Image
transfer unit set fault
During encoder count of the transfer
motor, if there is no effective edge
interrupt for 1.5 sec, and there is an
overflow for 1.5 seconds • Encoder defective • Transfer motor
SC443-
consecutively, it is determined that defective • Connector disconnected •
00
there is an encoder error, SC443-00 Harness broken
is logged, and the system shifts to FG
control without stopping the transfer
motor. This error does not occur in
this machine, because it does not
have an encoder.
Image transfer phase sensor error
Phase sensor signal does not
become L->H or H->L for 1.2 sec • Sensor dirt • Sensor defective •
SC444-
(time to perform 1.5 or more rotations Connector disconnected • Harness
00
even when transfer gear is at broken
minimum speed) during motor ON, an
image transfer phase sensor error log
12

SC is displayed.
Paper transfer contact motor error
Paper transfer contact motor: position
sensor cannot detect the sensor filler
state within the predetermined time
SC452- (see below) even if the paper transfer • Sensor dirt • Sensor defection • Motor
00 contact motor is rotated. • Contact defection • Unit load large
operation: If not detected in
2000msec • Home position operation:
If not detected in 5000msec Signal
detection sampling period: 10msec
H/W error • Output contact setting fault •
Controller connector set fault • Ground
fault of output high voltage path •
Surface/air clearance insufficient (arc
discharge) • Controller harness
disconnection, short-circuit • PCU
setting fault • Control board _IOB error
(related signal error) • HVP_CB error
High voltage power source: Load error • Grounding fault of charging
charge/development: output error output, short-circuit with other outputs •
SC491- SC detection signal Surface/air clearance insufficient in
00 (charge/development) is L (abnormal) charging output path (including distance
for 200 ms consecutively during high from other outputs) • Abnormal
voltage (charge/development) output. deterioration of drum, and over current
due to pinholes • Drum vs charge roller
gap error (PCU error). • Over current
due to drum surface condensation •
Grounding fault of developing output,
short-circuit with other outputs •
Surface/air clearance insufficient in
developing output path (including
distance from other outputs) • Other
H/W error • Output power connector
setting fault • Controller connector
setting fault • Output high voltage
Harness disconnection • Controller
High voltage power source: image
harness disconnection, short-circuit •
transfer/paper transfer: output error
SC492- Transfer unit setting fault • Control
SC detection signal (transfer) is L
00 board_ IOB error (related signal error) •
(abnormal) for 200 ms consecutively
HVP_TTS error Load error • Increase in
during high voltage (transfer) output.
paper transfer roller impedance (low
temperature environment/impedance
rise/impedance rise due to dirt) •
Operation fault of paper transfer contact
13

mechanism • Increase in image transfer


belt impedance • Opening in load power
supply path
High voltage power source: DS
development: output error
"HVP:DS:output error detection
SC493- • Leak harness fault • Unit fault • High
signal" is detected “0” (abnormal) for
00 voltage power source fault
10 times consecutively (for 200ms)
during output of the PWM signal used
as an error detection target
Machine temperature detection
thermistor error
SC497- • Connector disconnection or broken •
Temperature sensor output error:
00 Sensor defective
Below 0.56V (90 degrees or more), or
above 3.0V (below -18 degrees)

Code Description Causes


Temperature and humidity sensor
error
SC498- Temperature sensor output error: • Sensor not setting (disconnection or
00 Below 0.76V, or above 2.90V, or broken) • Sensor defective
Moisture sensor output error: more
than 2.4V
• 1st tray limit sensor connector missing,
malfunction, dirt • 1st tray lift motor
1st Tray Lift Error
connector missing, disconnection,
SC501- The 1st tray lift motor error detection
malfunction. • Foreign matter, such as
01 count reaches 3. (Up to 2, reset is
paper scrap, is caught between the paper
displayed)
feed tray and the tray lift motor. • Paper
set fault
• 1st tray limit sensor connector missing,
malfunction, dirt • 1st tray lift motor
1st Tray Lowering Error
connector missing, disconnection,
SC501- The 1st tray descent motor error
malfunction • Foreign matter, such as
02 detection count reaches 5. (Up to 4,
paper scrap, is caught between the paper
reset is displayed)
feed tray and the tray lift motor. • Paper
set fault • Paper overload
• 2nd tray limit sensor connector missing,
2nd Tray Lift Error
malfunction, dirt • 2nd tray lift motor
SC502- The 2nd tray lift motor error
connector missing, disconnection,
01 detection count reaches 3. (up to 2,
malfunction • Foreign matter, such as
reset is displayed)
paper scrap, is caught between the paper
14

feed tray and the tray lift motor • Paper


set fault
• The 2nd paper feed tray limit sensor
connector missing, malfunction, and dirt •
2nd Tray Lowering Error
2nd tray lift motor connector missing,
The detection count of 2nd tray
SC502- disconnection, malfunction • Foreign
descent motor descent errors
02 matter, such as paper scrap, is caught
reaches a total of 5. (up to 4, reset
between the paper feed tray and the tray
is displayed)
lift motor • Paper set fault • Paper
overload
3rd Tray Lift Error (single bank)
• Lift motor ascent error detection
During tray initialization (upper limit
• Lift motor error/connector missing •
not detected/lower limit detection),
Limit sensor error/connector missing •
the tray base plate is raised to
Harness broken • Bank control board
SC503- check the tray base plate position,
defective • Foreign matter, such as paper
01 and the limit sensor is not detected
scrap, is caught between the paper feed
although a predetermined time
tray and the tray lift motor • Paper set
elapsed, for 3 times consecutively.
fault
(up to 2 times consecutively, the
bank transmits a "tray set fault" to
the main machine)
3rd Tray Lowering Error (single
bank
• Lift motor descent error detection • Lift motor error/connector missing •
During tray initialization, the tray Limit sensor error/connector missing •
base plate is lowered to check the Harness broken • Bank control board
SC503-
tray base plate position, and the defective • Paper overload • Foreign
02
limit sensor is detected although a matter, such as paper scrap, is caught
predetermined time elapsed, for 3 between the paper feed tray and the tray
times consecutively. (up to 2 times lift motor • Paper set fault
consecutively, the bank transmits a
"tray set fault" to the main machine)
3rd Tray Lift Error (double bank,
upper tray)
• Lift motor ascent error detection • Lift motor error/connector missing •
During tray initialization (upper limit Limit sensor error/connector missing •
not detected/lower limit detection), Harness broken • Bank control board
SC503-
the tray base plate is raised to defective • Foreign matter, such as paper
11
check the tray base plate position, scrap, is caught between the paper feed
and the limit sensor is not detected tray and the tray lift motor • Paper set
although a predetermined time fault
elapsed, for 3 times consecutively.
(up to 2 times consecutively, the
15

bank transmits a "tray set fault" to


the main machine)0
3rd Tray Lowering Error (double
bank, upper tray)
• Lift motor descent error detection • Lift motor error/connector missing •
During tray initialization, the tray Limit sensor error/connector missing •
base plate is lowered to check the Harness broken • Bank control board
SC503-
tray base plate position; the limit defective • Paper overload • Foreign
12
sensor is detected although a matter, such as paper scrap, is caught
predetermined time elapsed, for 3 between the paper feed tray and the tray
times consecutively. (up to 2 times lift motor • Paper set fault
consecutively, the bank transmits a
"tray set fault" to the main machine)
3rd Tray Lift Error (LCIT)
• Upper limit detection error (during
descent) During tray initialization
(upper limit detection/lower limit not
detected), the tray base plate is
• Lift motor error/connector missing •
lowered to check the tray base plate
Limit sensor error/connector missing •
position, and the limit sensor is
Harness broken • Bank control board
detected although a predetermined
defective • Foreign matter, such as paper
time elapsed, for 3 times
scrap, is caught between the right tray
consecutively. • Upper limit
SC503- and the tray lift motor • Paper set fault •
detection error (during ascent)
31 Timing belt damage/dropout • Timing
During tray initialization (upper limit
pulley damage/dropout • Base plate
not detected/lower limit detection),
damage/horizontality fault • Paper feed
the tray base plate is raised to
roller missing item • Pickup arm damage •
check the tray base plate position,
Foreign matter, such as paper scrap, is
and the limit sensor is not detected
caught inside the right tray
although a predetermined time
elapsed, for 3 times consecutively.
(up to 2 times consecutively, LCIT
transmits "tray set fault" to the main
machine)
3rd Tray Lowering Error (LCIT) • Lift motor error/connector missing •
• Lower limit detection error (during Lower limit sensor error/connector
descent) During tray initialization missing • Harness broken • Bank control
(upper limit not detected/lower eject board defective • Foreign matter, such as
limit detection), the tray base plate paper scrap, is caught between the right
SC503-
is lowered to check the tray base tray and the tray lift motor • Paper set
32
plate position, and the lower limit fault • Timing belt damage/dropout •
sensor is not detected although a Timing pulley damage/dropout • Base
predetermined time elapsed. plate damage/horizontality fault • Foreign
Alternatively, at paper end, the tray matter, such as paper scrap, is caught
base plate is lowered, but the lower inside the right tray
16

limit sensor is not detected although


a predetermined time elapsed. •
Lower limit error (during ascent)
During tray initialization (upper limit
eject detection/lower limit detection),
the tray base plate is raised to
check the tray base plate position,
and the lower limit sensor is
detected although a predetermined
time elapsed. *If an error occurs 3
times consecutively: LCIT transmits
"3rd tray lower limit detection error"
to the main machine. Up to 2 times
consecutively, LCIT transmits "tray
set fault" to the main machine.
3rd Tray Paper Overload Error
(LCIT) • Paper overload • Paper set fault • Limit
During tray initialization, both the sensor error/connector missing • Lower
SC503- upper limit and lower limit are limit sensor error/connector missing •
33 detected 3 times consecutively. (up Harness broken • Bank control board
to 2 times consecutively, LCIT defective • Foreign matter, such as paper
transmits "tray set fault" to the main scrap, is caught inside the right tray
machine)
3rd Tray Paper Position Error (LCIT)
During left/right tray set, or when • Paper set fault (paper is offset from
power is switched ON, or when position for pushing end fence) • Foreign
transfer is complete, "open" is matter entry (foreign matter is caught in
SC503-
detected 3 times consecutively by the position for pushing end fence) • End
34
end fence open/close detection. (up fence open/close sensor error/connector
to 2 times consecutively, LCIT missing • Harness broken • Bank control
transmits "tray set fault" to the main board defective
machine)
3rd Tray Transfer Error (LCIT)
• Transfer end detection error At • Transfer motor error/connector missing
right tray paper end (right tray lower • Left tray paper sensor error/connector
limit detection, left tray paper missing • Harness broken • Bank control
detection), left tray paper is board defective • Paper overload •
transferred to the right tray, but the Foreign matter, such as paper scrap, is
SC503-
left tray paper sensor is detected caught between the left tray and the tray
35
although a predetermined time transfer motor • Paper set fault • Timing
elapsed (transfer paper missing is belt damage/dropout • Timing pulley
not detected), for 3 times damage/dropout • Transfer fence
consecutively. (up to 2 times defective • Foreign matter, such as paper
consecutively, LCIT transmits "tray scrap, is caught inside the left tray
set fault" to the main machine)
17

3rd Tray Transfer HP Error (LCIT)


• HP detection error (during transfer
start) At right tray paper end (right
tray lower limit detection, left tray
paper detection), left tray paper is
transferred to the right tray, but the
left tray transfer fence HP sensor is
• Transfer motor error/connector missing
detected although a predetermined
• Left tray transfer fence HP sensor
time elapsed (HP sensor missing
error/connector missing • Harness broken
cannot be detected) • HP detection
• Bank control board defective • Paper
error (during transfer fence HP
overload • Foreign matter, such as paper
SC503- return) During left tray transfer fence
scrap, is caught between the left tray and
36 HP not detected (stop after paper
the tray transport motor • Paper set fault •
transfer, during power supply ON,
Timing belt damage/dropout • Timing
during left tray set), the left tray
pulley damage/dropout • Transfer fence
transfer fence is moved to HP, but
defective • Foreign matter, such as paper
the left tray HP sensor is not
scrap, is caught inside the left tray
detected although a predetermined
time elapsed. *If an error occurs 3
times consecutively: LCIT transmits
"3rd paper feed tray transfer HP
error" to the main machine. (up to 2
times consecutively, LCIT transmits
"tray set fault" to the main machine)

Code Description Causes


4th Tray Lift Error (double bank,
lower tray)
• Lift motor ascent error detection
During tray initialization (upper
limit not detected/lower limit • Lift motor error/connector missing • Limit
detection), the tray base plate is sensor error/connector missing • Harness
SC504- raised to check the tray base plate broken • Bank control board defective •
21 position, but the limit sensor is not Foreign matter, such as paper scrap, is
detected although a caught between the paper feed tray and
predetermined time elapsed, for 3 the tray lift motor • Paper set fault
times consecutively. (up to 2 times
consecutively, the bank transmits
a "tray set fault" to the main
machine)
4th Tray Lowering Error (double • Lift motor error/connector missing • Limit
SC504-
bank, lower tray) sensor error/connector missing • Harness
22
• Lift motor descent error detection broken • Bank control board defective •
18

During tray initialization, the tray Paper overload • Foreign matter, such as
base plate is lowered to check the paper scrap, is caught between the paper
tray base plate position, but the feed tray and the tray lift motor • Paper set
limit sensor is detected although a fault
predetermined time elapsed, for 3
times consecutively. (up to 2 times
consecutively, the bank transmits
a "tray set fault" to the main
machine)
Side LCIT Limit Detection Error
• Upper limit detection error
(during descent) During tray
initialization (upper limit
detection/lower limit not detected),
the tray base plate is lowered to
check the tray base plate position,
but the limit sensor is detected
• Lift motor error/connector missing • Limit
although a predetermined time
sensor error/connector missing • Harness
elapsed. • Upper limit detection
broken • Bank control board defective •
error (during ascent) During tray
Paper set fault • Timing belt
initialization (upper limit not
SC505- damage/dropout • Timing pulley
detected /lower limit detection), the
41 damage/dropout • Base plate
tray base plate is raised to check
damage/horizontality fault • Paper feed
the tray base plate position, but
roller missing item • Pickup arm defective •
the limit sensor is not detected
Foreign matter, such as paper scrap, is
although a predetermined time
caught inside the tray
elapsed. *If an error occurs for 3
times consecutively: the side LCIT
transmits a "5th paper feed tray
upper limit detection error" to the
main machine. Up to 2 times
consecutively, the side LCIT
transmits a "tray set fault" to the
main machine.
Side LCIT Lower Limit Detection
Error • Lift motor error/connector missing • Lower
• Lower limit detection error limit sensor error/connector missing •
(during descent) During tray Harness broken • Bank control board
initialization (upper limit not defective • Paper set fault • Timing belt
SC505-
detected /lower limit eject damage/dropout • Timing pulley
42
detection), the tray base plate is damage/dropout • Base plate
lowered to check the tray base damage/horizontality fault • Foreign matter,
plate position, but the lower limit such as paper scrap, is caught inside the
sensor is not detected although a tray
predetermined time elapsed.
19

Alternatively, at paper end, the


tray base plate is lowered, but the
lower limit sensor is not detected
although a predetermined time
elapsed. • Lower limit detection
error (during ascent) During tray
initialization (upper limit not
detected/lower limit detection), the
tray base plate is raised to check
the tray base plate position, but
the lower limit sensor is detected
although a predetermined time
elapsed. *If an error occurs for 3
times consecutively: the side LCIT
transmits a "5th paper feed tray
upper limit detection error" to the
main machine. Up to 2 times
consecutively, the side LCIT
transmits a "tray set fault" to the
main machine.
Side LCIT Paper Overload Error
• Paper overload • Paper set fault • Limit
During tray initialization, both the
sensor error/connector missing • Lower
upper limit and lower limit are
SC505- limit sensor error/connector missing •
detected for 3 times consecutively
43 Harness broken • Bank control board
(up to 2 times consecutively, the
defective • Foreign matter, such as paper
side LCIT transmits a "tray set
scrap, is caught inside the tray
fault" to the main machine.
SI By-pass Side Fence Drive
Motor Error
SI by-pass tray performs control to
drive the side fence, and bring it
against the paper. If the drive does
not stop after the maximum drive
time set for each operation mode,
• SI by-pass side fence drive motor
the error is detected. 1. Side fence
connector missing, error, step out • SI by-
SC509- contact operation • Drive stop
pass side fence paper contact sensor
00 trigger: One side of the fence will
connector missing, error • by-pass paper
be a non-contact state. • Maximum
end sensor error
drive time: 1350 msec • Side fence
drive motor: CW 2. Side fence
pushing operation • Drive stop
trigger: Both of the fences will be a
contact state. • Maximum drive
time: 4200 msec • Side fence drive
motor: CCW If the error is
20

detected, a message is displayed


"after re-set the paper size in the
paper can be pulled through the
paper. Should fit the paper guide
plate" that. Accumulated count of
error detection are 3 (CW) or 13
(CCW), the SC is displayed on the
operation panel. In addition, the
accumulated count is reset under
the following conditions. a Turn the
power off/on b If the by-pass side
fence is back correct adjustment c
Return from sleep
Paper Thickness Sensor Error • Paper thickness sensor harness
During initial calibration of the disconnection/connector missing • Dirt on
SC511- paper thickness sensor, the the paper thickness sensor due to paper
00 sensor output value does not powder or dust, etc. • Foreign matter
become the correct value although adhesion to paper thickness detection unit
3 or more retries are performed. (1st transport roller)
Registration Motor: Lock
During motor ON, after checking
the motor error notification • Motor defective • Connector disconnected
SC520-
registers (err_velo and err_posi) • Harness broken • IOB defective • Encoder
01
for 500msec, the error state of defective
either register was detected at
least 5 times.
Paper feed Motor: Lock
During motor ON, after checking
the motor error notification • Motor defective • Connector disconnected
SC520-
registers (err_velo and err_posi) • Harness broken • IOB defective • Encoder
02
for 500msec, the error state of defective
either register was detected at
least 5 times.
Transport Motor: Lock
During motor ON, after checking
the motor error notification • Motor defective • Connector disconnected
SC520-
registers (err_velo and err_posi) • Harness broken • IOB defective • Encoder
03
for 500msec, the error state of defective
either register was detected at
least 5 times.
Duplex Entrance Motor: Lock
• Motor defective • Connector disconnected
SC521- During motor ON, after checking
• Harness broken • IOB defective • Encoder
01 the motor error notification
defective
registers (err_velo and err_posi)
21

for 500msec, the error state of


either register was detected at
least 5 times.
Duplex By-pass Motor: Lock
During motor ON, after checking
the motor error notification • Motor defective • Connector disconnected
SC521-
registers (err_velo and err_posi) • Harness broken • IOB defective • Encoder
02
for 500msec, the error state of defective
either register was detected at
least 5 times.
Paper Exit Motor: Lock
During motor ON, after checking
the motor error notification • Motor defective • Connector disconnected
SC522-
registers (err_velo and err_posi) • Harness broken • IOB defective • Encoder
00
for 500msec, the error state of defective
either register was detected at
least 5 times.
Fusing Exhaust Heat Fan Lock
In the motor ON state, the value of
SC530- the lock sensor is checked every • Motor defective • Connector disconnected
00 100msec. If a lock signal is not • Harness broken • IOB defective
obtained for 50 times
consecutively.
Development Intake Fan/Right
Lock
In the motor ON state, the value of
SC531- • Motor defective • Connector disconnected
the lock sensor is checked every
01 • Harness broken • IOB defective
100msec. If a lock signal is not
obtained for 50 times
consecutively.

Code Description Causes


Development Intake Fan/Left Lock
In the motor ON state, the value of the lock • Motor defective • Connector
SC531-
sensor is checked every 100msec. If a lock disconnected • Harness broken •
02
signal is not obtained for 50 times IOB defective
consecutively.
Drive Cooling Fan Lock
In the motor ON state, the value of the lock • Motor defective • Connector
SC531-
sensor is checked every 100msec. If a lock disconnected • Harness broken •
03
signal is not obtained for 50 times IOB defective
consecutively.
22

PSU Exhaust Heat Fan Lock


In the motor ON state, the value of the lock • Motor defective • Connector
SC533-
sensor is checked every 100msec. If a lock disconnected • Harness broken •
01
signal is not obtained for 50 times IOB defective
consecutively.
PSU Cooling Fan Lock
In the motor ON state, the value of the lock • Motor defective • Connector
SC533-
sensor is checked every 100msec. If a lock disconnected • Harness broken •
03
signal is not obtained for 50 times IOB defective
consecutively.
Controller Box Cooling Fan Lock
In the motor ON state, the value of the lock • Motor defective • Connector
SC533-
sensor is checked every 100msec. If a lock disconnected • Harness broken •
04
signal is not obtained for 50 times IOB defective
consecutively.
Main Exhaust Fan Lock
In the motor ON state, the value of the lock • Motor defective • Connector
SC534-
sensor is checked every 100msec. If a lock disconnected • Harness broken •
01
signal is not obtained for 50 times IOB defective
consecutively.
Toner Supply Cooling Fan Lock
In the motor ON state, the value of the lock • Motor defective • Connector
SC534-
sensor is checked every 100msec. If a lock disconnected • Harness broken •
02
signal is not obtained for 50 times IOB defective
consecutively.
Ozone Exhaust Fan Lock
In the motor ON state, the value of the lock • Motor defective • Connector
SC534-
sensor is checked every 100msec. If a lock disconnected • Harness broken •
03
signal is not obtained for 50 times IOB defective
consecutively.
Paper Exit Cooling Fan Lock
In the motor ON state, the value of the lock • Motor defective • Connector
SC535-
sensor is checked every 100msec. If a lock disconnected • Harness broken •
00
signal is not obtained for 50 times IOB defective
consecutively.
Fusing Motor: Lock • Motor defective • Connector
SC540- During motor ON, after checking lock disconnected • Harness broken •
00 signals for 2sec, a High level was detected IOB defective • Unit torque
at least 20 times. increased
Fusing Central Thermopile Disconnection
SC541- • disconnection • Connector
Below -50 degrees C (or below CB) is
01 disconnected
detected for (t11) seconds continuously.
23

Central NC Sensor Disconnection


3ED - 3FF (FB voltage: 3.243V-3.300V) is
detected for (t13) seconds continuously (NC
SC541- • NC sensor disconnection •
sensor center: detection & compensation
02 Connector disconnected
NC sensor edge: detection &
compensation). Detection period: 100 ms,
detection frequency: 10 times or more.
Central NC sensor short-circuit
AD value: 0-13 (FB voltage: 0.000V-0.041V)
SC541- • NC short-circuit • Connector
(*3) is detected for (t14) seconds
03 disconnected
continuously. Detection period: 100 ms,
detection frequency: 10 times or more.
• Thermopile lens dirt •
Fusing central thermopile does not reload Thermopile modification/float •
SC542-
(T21) degrees C not reached after heater 1 Outside input voltage guarantee •
02
ON for (t3) seconds After excessive temperature rise
prevention unit operation
• Thermopile lens dirt •
Fusing central thermopile does not reload
Thermopile modification/float •
SC542- Heating central reload permission
Outside input voltage guarantee •
03 temperature not reached after heater 1 ON
After excessive temperature rise
for (t311) seconds.
prevention unit operation

Code Description Causes


• Triac defective (short-circuit) •
Fusing central thermopile high temperature Engine controller defective •
SC544-
detection (hardware) Heating central thermopile
01
In the event of an error defective • Fusing control
software: out of control
• Triac defective (short-circuit) •
Fusing central NC sensor high temperature Engine controller defective •
SC544-
detection (hardware) Heating central thermopile
02
In the event of an error defective • Fusing control
software: out of control
Fusing central heater continuously Heat
After waiting for full power for more than
(t6) seconds continuously, not detected for • Thermistor deformation/float •
SC545- (t8) seconds. • Definition of heater full Heater disconnection • After
00 power Continuously heating rate set point excessive temperature rise
(maximum heating rate) • Measurement prevention unit operates
start point After reload (after heater
extinguished, after rotation complete) below
24

the standby temperature (target


temperature), measurement starts after a
heater heat-up request is issued. •
Measurement stop condition Rotation
started due to a print signal during
measurement or other. • Maximum heat-up
Duty (SP interlinked value) 0% is excluded.
• Fusing relay defective (contact
SC547- Zero cross error (relay-contact soldering)
soldering) • Fusing relay drive
01 In the event of an error
circuit fault
• Fusing relay damage (contact
SC547- Zero cross error (relay contact fault)
open) • Fusing relay drive circuit
02 In the event of an error
fault • PSU fuse (24VS) blowout
SC547- Zero cross error (low-frequency error) Frequency instability of
03 In the event of an error commercial power line
Fusing Rotation Detection • Motor defective • Sensor
SC548-
During heating, there is no input to the edge defective • Sensor actuator/feeler
00
of the rotation sensor (t7) ms. modification/defective
Fusing Edge Thermopile Disconnection
SC551- • Thermopile disconnection •
Below -50 degrees C (or below CB) is
01 Connector disconnected
detected for (t11) seconds continuously.?
Edge NC Sensor Disconnection
3ED - 3FF (FB voltage: 3.243V-3.300V) is
detected for (t13) seconds continuously
SC551- • NC sensor disconnection •
(NC sensor center: detection &
02 Connector disconnected
compensation NC sensor edge: detection &
compensation). Detection period: 100 ms,
detection frequency: 10 times or more.
Edge NC Sensor Short-circuit
AD value: 0-13 (FB voltage: 0.000V-
SC551- • NC sensor short-circuit •
0.041V) (*3) is detected for (t14) seconds
03 Connector disconnected
continuously. Detection period: 100 ms,
detection frequency: 10 times or more.
• Thermopile lens dirt •
Fusing Central Thermopile Does Not
Thermopile modification, float •
SC552- Reload
Outside input voltage guarantee •
02 (T21) degrees C not reached after heater 1
After excessive temperature rise
ON for (t3) seconds.
prevention unit operation
Fusing Central Thermopile Does Not • Thermopile lens dirt •
SC552- Reload Thermopile modification, float •
03 Heating edge reload permission Outside input voltage guarantee •
temperature not reached after heater 1 ON After excessive temperature rise
25

for (t312) seconds. prevention unit operation


Fusing End Thermopile High Temperature
Detection (software)
SC553- • Triac short-circuit • IOB defective
Above (T3) degrees C detected for (t4)
00 • BCU defective
seconds continuously. Detection period:
100ms, detection count: 10 times or more.
• Triac defective (short-circuit) •
Fusing end thermopile high temperature Engine controller defective •
SC554-
detection (hardware) Heating edge thermopile defective
01
In the event of an error • Fusing control software: out of
control
• Triac defective (short-circuit) •
Fusing end NC sensor high temperature Engine controller defective •
SC554-
detection (hardware) Heating edge thermopile defective
02
In the event of an error • Fusing control software: out of
control

Code Description Causes


Fusing Edge Heater Continuously Heat
After waiting for full power for more than (t6)
seconds continuously, not detected for (t8)
seconds. • Definition of heater full power
Continuously heating rate set point (maximum
heating rate) • Measurement start point After • Thermistor deformation/float
SC555- reload (after heater extinguished, after rotation • Heater disconnection • After
00 complete) below the standby temperature excess temperature rise
(target temperature), measurement starts after prevention unit operation
a heater heat-up request is issued. •
Measurement stop condition Rotation started
due to a print signal during measurement or
other • Maximum heat-up Duty (SP interlinked
value) 0% is excluded
SC557- Zero Cross Frequency Exceeded Frequency instability of
00 In the event of an error commercial power line/Noise
Fusing Jam Detected for 3 Times
Consecutively
Fusing jam (does not reach fusing exit sensor)
SC559- is detected for 3 times consecutively. •
Fusing unit paper jam
00 Detection conditions Displays the SC559-00 at
the time of integrating the counter each time
fusing jam occurs, became fusing jam counter
value = 3. The counter value is retained without
26

fusing jam also reset by OFF/ON the power


supply. • Control ON/OFF And enables ON /
OFF is this SC, the default is set to OFF, then
ON at the time of customer requirements. SP1-
142-001 0: OFF (default), 1: ON (Set at the
time of customer requirements) • Counter reset
condition occurs fusing jam 1. Normal paper
exit has been done during this continuous
fusing jam, fusing jam counter is reset. 2.
When "1" is changed to "0" SP1-142-001, to
reset the (SP9-912-001) fusing jam counter. 3.
When after displaying SC559, SC release is
made, reset the (SP9912-001) fusing jam
counter.
Pressurized Central Thermistor Disconnection
SC561- Below 0 degree C (or below 3F9) detected for • Thermistor disconnection •
00 (t12) seconds continuously. Detection period Connector disconnected
100ms, detection count: 10 times or more.
• Thermistor dirt • Thermistor
Pressurized Central Thermistor Does Not
deformation, float • Outside
SC562- Reload
input voltage guarantee • After
02 Does not reach (T21) degree C after heater
excess temperature rise
1ON for (t3) seconds.
prevention unit operation
Pressurized Central Thermistor High
Temperature Detection (software)
SC563- • Triac short-circuit • IOB
Above (T3) degrees C detected for (t4)
00 defective • BCU defective
seconds continuously. Detection period:
100ms, detection count: 10 times or more.
• Triac short-circuit • IOB
Pressurized Central Thermistor High
SC564- controller defective • BCU
Temperature Detection (hardware)
00 controller defective • Fusing
Above (T4) degrees C detected
control: out of control
• Motor defective • Sensor
SC569- Depressurizing Error Detection
defective • Filler modification,
00 Retry operation fails 3 times consecutively.
defective
Pressurized Edge Thermistor Disconnection
SC571- Below 0 degree C (or above 3F9) detected for • Thermistor disconnection •
00 (t12) continuously. Detection period: 100 ms, Connector disconnected
detection counts: 10 times or more.
Pressurized Edge Thermistor Does Not Reload • Thermistor dirt • Thermistor
SC572- After starting continuous job with paper width of deformation, float • Outside
04 257mm or more, does not reach (T22) degrees input voltage guarantee • After
C after (t313) seconds. excess temperature rise
27

prevention unit operation


Pressurized Edge Thermistor High
Temperature Detection (software)
SC573- • Triac short-circuit • IOB
Above (T3) degrees C detected for (t4)
00 defective • BCU defective
seconds continuously. Detection period:
100ms, detection count: 10 times or more.
Pressurized Edge Thermistor High • Triac short-circuit • IOB
SC574-
Temperature Detection (hardware) defective • BCU defective •
00
Above (T4) degrees C detected Fusing control: out of control
Pressurized Expanded Edge Thermistor
Disconnection
SC581- • Thermistor disconnection •
Below 0 degree C (or above 3F9) detected for
00 Connector disconnected
(t12) seconds continuously. Detection period:
100ms, detection count: 10 times or more.
Pressurized Expanded Edge Thermistor Does • Thermistor dirt • Thermistor
Not Reload deformation, float • Outside
SC582-
After starting continuous job with paper width of input voltage guarantee • After
04
257mm or more, does not reach (T22) degrees excess temperature rise
C after (t313) seconds. prevention unit operation
Pressurized Expanded Edge Thermistor High
Temperature Detection (software)
SC583- • Triac short-circuit • IOB
Above (T3) degrees C detected for (t4)
00 defective • BCU defective
seconds continuously. Detection period:
100ms, detection count: 10 times or more.

Code Description Causes


Pressurized Expanded Edge Thermistor • Triac short-circuit • IOB controller
SC584-
High Temperature Detection (hardware) defective • BCU controller defective
00
Above (T4) degrees C detected • Fusing control: out of control
ADF Communication error
• ADF connection fault • ADF
SC620- After ADF connection was recognized on
defection • IPU board defection •
01 startup, an error is detected.
Noise contamination
(disconnection detection)
ADF Communication Error
• ADF connection fault • ADF
SC620- After ADF connection was recognized on
defection • IPU board defection •
02 startup, an error is detected. (Retry out
Noise contamination
due to communication error)
Finisher communication error • Finisher control board defective. •
SC621-
• Detected an error when connecting the BCU defective • IOB defective •
00
communication line. • Received a Connection fault between finisher
28

communication error notification from the and main machine.


URAT.
Paper bank communication error
• Paper bank control board defective
• Detected an error when connecting the
SC622- • BCU defective • IOB defective •
communication line. • Received a
00 Paper bank-main machine
communication error notification from the
connection fault
URAT.
2nd bank communication error
During superposition of single bank -
double bank, double bank - side LICT,
and LCIT - side LCIT, 1. When the upper
bank side recognizes the lower bank, the
break of the lower bank is not canceled
within t5ms. 2. After the upper bank side
SC623- recognizes the lower bank, there is no • Bank control board fault •
00 ACK within t6ms after transmission of a Connector disconnected
data frame to the lower bank, and a
timeout error occurs for 3 times
consecutively even if retransmission is
performed (Bank/LCIT transmits
"between bank 1 - bank 2:
communication error" to the main
machine.)
Counter device error 1
Serial line between the optional
After 3 attempts to send a data frame to
SC632- counter device, the relay board and
the optional counter device via the serial
00 copier control board is disconnected
communication line, no ACK signal was
or damaged.
received within 100 ms
Counter device error 2 Serial line between the optional
SC633- After communication was established, the counter device, the relay board and
00 controller received the brake signal from copier control board is disconnected
the accounting device. or damaged.
Counter device error 3 Counter device control board or the
SC634-
A backup RAM error was returned by the backup battery of counter device
00
counter device. defective
Counter device error 4 Counter device control board or the
SC635-
A backup battery error was returned by backup battery of counter device
00
the counter device. defective
IC Card Error (Expanded authentication • There is no DESS module in the
module error) machine (models on which the
SC636-
Issued when expanded authentication function is optional). • There is no
01
management is set to "ON" but either of expanded authentication module in
the following occur. • There is no the machine. • The SD card or the
29

expanded authentication module in the file of the expanded authentication


machine. • The SD card or the file of the module is broken.
expanded authentication module is
broken. • There is no DESS module in the
machine.
IC Card Error (Version error)
SC636-
The version of the expanded Incorrect module version
02
authentication module is not correct.
• The "usercode" file does not exist
IC Card Error (OSM user code file error) on the SD card. • The "usercode"
• The correct "usercode" file could not be file on the SD card is an invalid file.
SC636-
found in the root folder of the SD card. • • Data in the "usercode" file on the
11
The "usercode" file on the SD card could SD card is invalid. • "usercode" file
not be read. was not moved when moving the
application to another SD card
Tracking Information Notification Error
SC637- • Tracking SDK application error •
(Tracking application error)
01 Internal notification error
Tracking information was lost.
Communication with tracking
Tracking Information Notification Error management server failed. •
SC637-
(Management server error) Network error • tracking
02
Tracking information was lost. management server error • Tracking
SDK application error

Code Description Causes


Remote Service Modem Communication Error
(Dialup authentication failure)
• An error related to communication (dialup
connection, modem board etc.) using the RC Gate
SC650- Type M was detected or an error that prevents RC Dialup authentication
01 Gate operation was detected at power on. • failure
Displayed only when an error is detected while RC
Gate is operating. • SC is not issued if an error
occurs during RC Gate installation (because it can
be referenced using SP).
Remote Service Modem Communication Error
(dialup failing because of incorrect modem
configuration) Dialup failing because of
SC650-
• An error related to communication (dialup incorrect modem
04
connection, modem board etc.) using the RC Gate configuration
Type M was detected or an error that prevents RC
Gate operation was detected at power on. •
30

Displayed only when an error is detected while RC


Gate is operating. • SC is not issued if an error
occurs during RC Gate installation (because it can
be referenced using SP).
Remote Service Modem Communication Error
(insufficient current or connection fault)
• An error related to communication (dialup
connection, modem board etc.) using the RC Gate
SC650- Type M was detected or an error that prevents RC Insufficient current or
05 Gate operation was detected at power on. • connection fault
Displayed only when an error is detected while RC
Gate is operating. • SC is not issued if an error
occurs during RC Gate installation (because it can
be referenced using SP).
Remote Service Modem Communication Error (RC
Gate Type Mwas installed but modem is not present
(detected during operation)
• An error related to communication (dialup
RC Gate Type Mwas
connection, modem board etc.) using the RC Gate
SC650- installed but modem is
Type M was detected or an error that prevents RC
13 not present (detected
Gate operation was detected at power on. •
during operation)
Displayed only when an error is detected while RC
Gate is operating. • SC is not issued if an error
occurs during RC Gate installation (because it can
be referenced using SP).
Remote Service Modem Communication Error (RC
Gate Type N was installed but modem is present or
wired/wireless LAN is not working correctly)
• An error related to communication (dialup RC Gate Type N was
connection, modem board etc.) using the RC Gate installed but modem is
SC650-
was detected or an error that prevents RC Gate present or wired/wireless
14
operation was detected at power on. • Displayed LAN is not working
only when an error is detected while RC Gate is correctly
operating. • SC is not issued if an error occurs during
RC Gate installation (because it can be referenced
using SP).
Illegal Remote Service Dial-up (Chat program
SC651- parameter error)
Software bug
01 An unexpected error occurred when RC Gate Type
M dialed up the NRS Center.
Illegal Remote Service Dial-up (Chat program
SC651- execution error)
Software bug
02 An unexpected error occurred when RC Gate dialed
up the NRS Center.
31

• Used controller board


Remote service ID2 mismatching
SC652- installed • Used NVRAM
There was an authentication mismatch between ID2
00 installed (such action is
for Remote, the controller board, and NVRAM.
not allowed.)
Incorrect remote service ID2
ID2 stored in the NVRAM has either of the following
SC653-
problems. • Number of characters is not 17. • Replace the NVRAM
00
Includes a character that cannot be printed. • All
spaces • NULL
ASIC on the IOB SRAM program expansion error.
SC664- • Noise • Hardware
Access permission error to ASIC on the IOB SRAM
01 defection
(write permission fails)
ASIC on the IOB SRAM program expansion error.
SC664- • Noise • Hardware
Write error to ASIC on the IOB SRAM (write result
02 defection
error)
SC664- ASIC on the IOB SRAM program expansion error. • Noise • Hardware
03 ASIC on the IOB program startup error defection
FFC set detection. FFC set error is detected by port
SC665- • SC display • LED blink
lead and AD value read-out
01 mode correction on BCU
BCU-IPU connection error
FFC set detection. FFC set error is detected by port
SC665-
lead and AD value read-out SC display
02
BCU - imaging IOB connection error
FFC set detection. FFC set error is detected by port
SC665-
lead and AD value read-out SC display
03
BCU - paper transport IOB connection error

Code Description Causes


• Electrical noise • EEPROM not
connected fully • EEPROM not
SC669 EEPROM Communication Error
installed • EEPROM damaged •
BCU damaged
SC670-
Engine start up error
00
• Controller stalled • Board
Controller start up error
installed incorrectly • Controller
SC672- After the machine was powered on,
board defective • Operation panel
10 communication between the controller and
connector loose, broken, or
the operation panel was not established.
defective • Controller late
32

Controller start up error


• Controller stalled • Board
After the machine was powered on,
installed incorrectly • Controller
SC672- communication between the controller and
board defective • Operation panel
11 the operation panel was not established, or
connector loose, broken, or
communication with controller was
defective • Controller late
interrupted after a normal startup.
• Controller stalled • Board
Controller start up error Communication with installed incorrectly • Controller
SC672-
controller was interrupted after a normal board defective • Operation panel
12
startup. connector loose, broken, or
defective • Controller late
• Controller stalled • Board
Controller start up error installed incorrectly • Controller
SC672-
The operation panel detected that the board defective • Operation panel
13
controller is down. connector loose, broken, or
defective • Controller late
• Controller stalled • Board
Controller start up error installed incorrectly • Controller
SC672-
The operation panel software ended board defective • Operation panel
99
abnormally. connector loose, broken, or
defective • Controller late
Toner Cartridge: ID Chip Communication
Error
There was an error during (wired)
• When abnormality occurs at cable
SC681 communication with the ID chip
connection • When error notification was
on the toner bottle.
received during communication with the tag
and operation is not resumed after 3 retries.
SC682 PCU: ID Chip Communication Error
SC687- Unable to receive the PER
PER Not Received Error
00 command from the controller.
Base Plate Lift Motor Error (1-pass ADF)
Even if the base plate motor is rotated in the • Base plate paper feed correct
base plate ascent direction, the base plate position sensor error (output
SC700- paper feed correct position sensor does not error) • Base plate home position
01 detect. Even if the base plate motor is sensor error (output error) • Base
rotated in the base plate descent direction, plate motor error (does not rotate)
the base plate home position sensor does • Controller error
not detect.
Original Pick-up Error (1-pass ADF) • Pick-up home position sensor
SC700- Even if the pick up arm motor is rotated, the error (output error) • Pick-up
02 pick up arm home position sensor does not motor error (does not rotate) •
detect. Controller error
33

Paper Feed Motor Error (1-pass ADF) • Motor defective • Connector


SC700-
When an error notification signal is detected disconnected • Harness broken •
04
during the motor drive period. Overload
Pullout Motor Error (1-pass ADF) • Motor defective • Connector
SC700-
When an error notification signal is detected disconnected • Harness broken •
05
during the motor drive period. Overload
Intermediate Motor Error (1-pass ADF) • Motor defective • Connector
SC700-
When an error notification signal is detected disconnected • Harness broken •
06
during the motor drive period. Overload

Code Description Causes


Scanning Motor Error (1-pass ADF)
• Motor defective • Connector
SC700- When an error notification signal is
disconnected • Harness broken •
07 detected during the motor drive
Overload
period.
Paper Exit Motor Error (1-pass ADF)
• Motor defective • Connector
SC700- When an error notification signal is
disconnected • Harness broken •
09 detected during the motor drive
Overload
period.
Original Pick-up Motor Driver Error (1-
pass ADF)
SC701-
When the protective function of motor Motor driver IC detects an error
02
driver IC detects: • Over current •
Heating and an error is output
Paper Feed Motor Driver Error
• Encoder disconnection • Encoder
SC701- (ARDF)
connector dropout • Encoder defective
03 Detection of error signal from motor
• Overload • Motor deterioration
driver
Paper Exit Motor Driver Error (ARDF) • Encoder disconnection • Encoder
SC701-
Detection of error signal from motor connector dropout • Encoder defective
08
driver. • Overload • Motor deterioration
Any of feed motor, transport motor,
Protection Device Intercept Error 1
reverse solenoid, paper feed solenoid,
(ARDF)
SC702- paper feed clutch and FAN motor
When original source 5V power supply
01 defective, a harness shortcircuit
is ON, protection device intercept of
occurs, and the protection device of the
24V power supply system is detected.
24V power supply system intercepts.
Protection Device Intercept Error 2 Solenoid defective or harness short-
SC702-
(ARDF) circuit occurs in 24VOUT power supply
02
When original source 5V power supply system.
34

is ON, protection device intercept of


24V OUT power supply system is
detected.
Protection Device Intercept Error 3
(ARDF) Sensor defective or a harness short-
SC702-
When original source 5V power supply circuit occur in 5VE power supply
03
is ON, protection device intercept of system.
5VE power supply system is detected.
Protection Device Intercept Error 4 (1-
pass ADF)
Motor defective in any of the pickup
Motor defective or a harness short-
SC702- motor, completion stamp, base plate
circuit occurs in the non-interlocking
04 motor or FAN motor, or a harness
power supply system.
short-circuit occurs, and the protection
device of the non-interlocking power
supply system intercepts.
Protection Device Intercept Error 5 (1-
pass ADF)
Motor defective in the paper feed
motor, pullout motor, intermediate Motor defective or a harness short-
SC702-
motor, scanner motor or paper exit circuit occurs in the interlocking power
05
motor, or a harness short-circuit supply system.
occurs, and the protection device of
the interlocking power supply system
intercepts.
Protection Device Intercept Error 1
• Short-circuit defective • Overload
SC720- (2K/3K sheet finisher)
defective • Motor defective • Solenoid
03 Protection device intercept error state
defective
(fuse break) is detected.
Entrance Transport Motor Error
(2K/3K sheet finisher)
• Motor defective • Connector
SC720- Motor driver detects an error state (DC
disconnected • Overload • Encoder
10 motor control error). (1st time is jam
defective
notification, 2nd time is SC
notification)
Horizontal Transport Motor Error
(2K/3K sheet finisher)
• Motor defective • Connector
SC720- Motor driver detects an error state (DC
disconnected • Overload • Encoder
11 motor control error). (1st time is jam
defective
notification, 2nd time is SC
notification)
SC720- Prestack Transport Motor Error (2K/3K • Motor defective • Connector
12 sheet finisher) disconnected • Overload • Encoder
35

Motor driver detects an error state (DC defective


motor control error). (1st time is jam
notification, 2nd time is SC
notification)
Intermediate Transport Motor Error
(2K/3K sheet finisher)
• Motor defective • Connector
SC720- Motor driver detects an error state (DC
disconnected • Overload • Encoder
13 motor control error). (1st time is jam
defective
notification, 2nd time is SC
notification)

Code Description Causes


Paper Exit Motor Error (2K/3K sheet
finisher)
• Motor defective • Connector
SC720- Motor driver detects an error state
disconnected • Overload • Encoder
16 (DC motor control error). (1st time is
defective
jam notification, 2nd time is SC
notification)
• Motor defective • Connector
SC720- Lower Separation Claw Motor Error disconnected • Overload • Encoder
20 (2K/3K sheet finisher) defective (*SC720-25 only) • Home
position sensor defective
• Motor defective • Connector
SC720- Paper Exit Open/Close Guide Plate disconnected • Overload • Encoder
24 Motor Error (2K/3K sheet finisher) defective (*SC720-25 only) • Home
position sensor defective
• Motor defective • Connector
SC720- Punching Motor Error (2K/3K sheet disconnected • Overload • Encoder
25 finisher) defective (*SC720-25 only) • Home
position sensor defective
• Motor defective • Connector
SC720- Punch Displacement Motor Error disconnected • Overload • Encoder
27 (2K/3K sheet finisher) defective (*SC720-25 only) • Home
position sensor defective
• Motor • Motor defective • Connector
Horizontal Registration Detection
SC720- disconnected • Overload • Encoder
Displacement Motor Error (2K/3K
28 defective (*SC720-25 only) • Home
sheet finisher)
position sensor defective
• Motor defective • Connector
SC720- Jogger Motor Error (2K/3K sheet
disconnected • Overload • Encoder
30 finisher)
defective (*SC720-25 only) • Home
36

position sensor defective


• Motor defective • Connector
SC720- Strike Roller Drive Motor Error disconnected • Overload • Encoder
33 (2K/3K sheet finisher) defective (*SC720-25 only) • Home
position sensor defective
• Motor defective • Connector
SC720- Release Motor Error (2K/3K sheet disconnected • Overload • Encoder
41 finisher) defective (*SC720-25 only) • Home
position sensor defective
• Motor defective • Connector
SC720- Edge Stapler Displacement Motor disconnected • Overload • Encoder
42 Error (2K/3K sheet finisher) defective (*SC720-25 only) • Home
position sensor defective
• Motor defective • Connector
SC720- Edge Stapler Motor Error (2K/3K
disconnected • Overload • Home position
44 sheet finisher)
sensor defective
• Motor defective • Connector
SC720- Booklet Jogger Motor Error (2K/3K disconnected • Overload • Encoder
50 sheet finisher) defective (*SC720-25 only) • Home
position sensor defective
• Motor defective • Connector
Booklet Adjustment Claw
SC720- disconnected • Overload • Encoder
Displacement Motor Error (2K/3K
51 defective (*SC720-25 only) • Home
sheet finisher)
position sensor defective
• Motor defective • Connector
SC720- Booklet Reference Fence Motor disconnected • Overload • Encoder
53 Error (2K/3K sheet finisher) defective (*SC720-25 only) • Home
position sensor defective
• Motor defective • Connector
SC720- Booklet Stapler Motor Error (2K/3K
disconnected • Overload • Home position
60 sheet finisher)
sensor defective

Code Description Causes


• Motor defective •
SC720- Transfer Roller Transport Motor Error (2K/3K Connector disconnected •
62 sheet finisher) Overload • Encoder
defective
• Motor defective •
SC720- Folding Transport Motor Error (2K/3K sheet
Connector disconnected •
63 finisher)
Overload • Encoder
37

defective
• Motor defective •
Connector disconnected •
SC720- Overload • Encoder
Press Folding Motor Error (2K/3K sheet finisher)
65 defective (*SC720-25 only)
• Home position sensor
defective
Folding Transport Motor Error (2K/3K sheet
finisher)
• Motor controller detects an error (overload) (1st
time is jam notification, 2nd time is SC
notification). • During descent, the paper surface • Motor defective •
SC720- sensor still detects paper even after a Connector disconnected •
70 predetermined time (t0sec) elapses (1st time is Overload • Home position
jam notification, 2nd time is SC notification). • sensor defective
During ascent, the paper surface sensor could not
detect the paper surface even after a
predetermined time (t1sec) elapses (1st time is
jam notification, 2nd time is SC notification).
• Motor defective •
Connector disconnected •
SC720- Overload • Encoder
Shift Motor Error (2K/3K sheet finisher)
71 defective (*SC720-25 only)
• Home position sensor
defective
• Motor defective •
Connector disconnected •
SC720- Shift Jogger Front Motor Error (2K/3K sheet Overload • Encoder
72 finisher) defective (*SC720-25 only)
• Home position sensor
defective
• Motor defective •
Connector disconnected •
SC720- Shift Jogger Rear Motor Error (2K/3K sheet Overload • Encoder
73 finisher) defective (*SC720-25 only)
• Home position sensor
defective
• Motor defective •
Connector disconnected •
SC720- Shift Jogger Retreat Motor Error (2K/3K sheet Overload • Encoder
74 finisher) defective (*SC720-25 only)
• Home position sensor
defective
38

• Motor defective •
SC720- Reverse Roller Rocking Motor Error (2K/3K sheet Connector disconnected •
75 finisher) Overload • Home position
sensor defective
• Motor defective •
Connector disconnected •
SC720- Overload • Encoder
Edge Guide Motor Error (2K/3K sheet finisher)
77 defective (*SC720-25 only)
• Home position sensor
defective
• Motor defective •
SC720- Connector disconnected •
Rear End Press Motor Error (2K/3K sheet finisher)
78 Overload • Home position
sensor defective
Protection Device Intercept Error 1 (1K sheet
SC721-
finisher)
03
Fuse blowout is detected
Transport Motor 1 Error (1K sheet finisher)
SC721- Motor driver detects an error state (DC motor
10 control error) (1st time is jam notification, 2nd time
is SC notification).
Transport Motor 2 Error (1K sheet finisher)
SC721- Motor driver detects an error state (DC motor
11 control error) (1st time is jam notification, 2nd time
is SC notification).
Paper Eject Motor 2 Error (1K sheet finisher)
SC721- Motor driver detects an error state (DC motor
17 control error) (1st time is jam notification, 2nd time
is SC notification

Code Description Causes


Paper Exit Guide Plate Open/Close motor Error (1K sheet finisher)
• During movement to home, the home position could not be detected
within a predetermined pulse (p0 pulse) (1st time is jam notification,
2nd time is SC notification). • During movement from home, the home
SC721-
position was detected for longer than a predetermined pulse (p1
24
pulse) (1st time is jam notification, 2nd time is SC notification). • The
return pulse to home and pulse coming from home during normal
operation are calculated and measured. The pulses which are 1.5-2
times the normal operation pulse are taken as p0 and p1.
SC721- Punch Drive Motor Error (1K sheet finisher)
39

25 • During movement to home, the home position could not be detected


within a predetermined time (t0 sec) (1st time is jam notification, 2nd
time is SC notification). • During movement from home, the home
position was detected even after a predetermined time (t1 sec)
elapsed (1st time is jam notification, 2nd time is SC notification). •
Output from the encoder could not be counted for a predetermined
number of times within a predetermined time (t0 sec) (1st time is jam
notification, 2nd time is SC notification). • The time to return to home
without fail, the time coming from home, and the time for which the
encoder output can be counted during normal operation, are taken as
t0, t1 and t2.
SC721-
Punch Displacement Motor Error (1K sheet finisher)
27
SC721-
Punch Horizontal Registration Detection Error (1K sheet finisher)
28
SC721-
Jogger Motor 1 Error (1K sheet finisher)
30
SC721-
Strike Roller Motor Error (1K sheet finisher)
33
Release Motor Error (1K sheet finisher)
• During movement to home, the home position could not be detected
within a predetermined pulse (p0 pulse) (1st time is jam notification,
2nd time is SC notification). • During movement from home, the home
SC721-
position was detected even after a predetermined pulse (p1 pulse)
41
elapsed (1st time is jam notification, 2nd time is SC notification). The
return pulse to home and pulse coming from home during normal
operation are calculated and measured. The pulses which are 1.5-2
times the normal operation pulse are taken as p0 and p1.
Stapler Displacement Motor Error (1K sheet finisher)
• During movement to home, the home position could not be detected
within a predetermined pulse (p0 pulse) (1st time is jam notification,
2nd time is SC notification). • During movement from home, the home
position was detected even after a predetermined pulse (p1 pulse)
elapsed (1st time is jam notification, 2nd time is SC notification). •
During movement from home, retreat sensor ON could not be
SC721-
detected even after a predetermined pulse (p2 pulse) elapsed (1st
42
time is jam notification, 2nd time is SC notification). • During
initialization, retreat sensor ON was detected simultaneously when
the home position is detected (1st time is jam notification, 2nd time is
SC notification). The return pulse to home and pulse coming from
home during normal operation are calculated and measured. The
pulses which are 1.5-2 times the normal operation pulse are taken as
p0, p1 and p2.
40

Stapler Motor Error (1K sheet finisher)


• During movement to home, the home position could not be detected
even after a predetermined time (t0 sec) elapsed (1st time is jam
notification, 2nd time is SC notification). • During movement from
home, the home position was detected even after a predetermined
SC721- time (t1 sec) elapsed (1st time is jam notification, 2nd time is SC
44 notification). • During motor drive, the output from the encoder could
not be counted for a predetermined number of times within a
predetermined time (t0 sec) (1st time is jam notification, 2nd time is
SC notification). The time to return to home without fail, the time
coming from home, and the time for which the encoder output can be
counted during normal operation, are taken as t0, t1 and t2.
Folding Plate Drive Motor Error (1K sheet finisher)
• Motor driver detects an error (short-circuit and overheating) (1st time
is SC). • During movement to home, the home position could not be
detected within a predetermined pulse (p0 pulse) (1st time is jam
notification, 2nd time is SC notification). • During movement from
SC721-
home, the home position was detected for longer than a
52
predetermined pulse (p1 pulse) (1st time is jam notification, 2nd time
is SC notification). The return pulse to home and pulse coming from
home during normal operation are calculated and measured. The
pulses which are 1.5-2 times the normal operation pulse are taken as
p0 and p1.
Rear End Fence Displacement Motor Error (1K sheet finisher)
• During movement to home, the home position could not be detected
within a predetermined pulse (p0 pulse) (1st time is jam notification,
2nd time is SC notification). • During movement from home, the home
SC721-
position was detected for longer than a predetermined pulse (p1
53
pulse) (1st time is jam notification, 2nd time is SC notification). The
return pulse to home and pulse coming from home during normal
operation are calculated and measured. The pulses which are 1.5-2
times the normal operation pulse are taken as p0 and p1.
Bundle Transport Upper unit motor error (1K sheet finisher)
• During movement to home, the home position could not be detected
within a predetermined pulse (p0 pulse) (1st time is jam notification,
2nd time is SC notification). • During movement from home, the home
SC721-
position was detected for longer than a predetermined pulse (p1
54
pulse) (1st time is jam notification, 2nd time is SC notification). The
return pulse to home and pulse coming from home during normal
operation are calculated and measured. The pulses which are 1.5-2
times the normal operation pulse are taken as p0 and p1.
SC721-
Bundle Transport 1 Release Motor Error (1K sheet finisher)
58
SC721- Bundle Transport 2 Release Motor Error (1K sheet finisher)
41

59 • During movement to home, the home position could not be detected


within a predetermined pulse (p0 pulse) (1st time is jam notification,
2nd time is SC notification). • During movement from home, the home
position was detected for longer than a predetermined pulse (p1
pulse) (1st time is jam notification, 2nd time is SC notification). The
return pulse to home and pulse coming from home during normal
operation are calculated and measured. The pulses which are 1.5-2
times the normal operation pulse are taken as p0 and p1.
Tray 1 Lift Motor Error (1K sheet finisher)
• Motor driver detects an error (short-circuit or overheating) (1st time
is SC). • During descent, the paper surface sensor still detects paper
even after a predetermined time (t0sec) elapses (1st time is jam
notification, 2nd time is SC notification). • During ascent, the paper
SC721-
surface sensor could not detect the paper surface even after a
70
predetermined time (t0sec) elapses (1st time is jam notification, 2nd
time is SC notification). The return pulse to home and pulse coming
from home during normal operation are calculated and measured.
The pulses which are 1.5-2 times the normal operation pulse are
taken as p0 and p1.t

Code Description Causes


Shift Motor 1 Error (1K sheet finisher)
• During movement to home, the home position could not
be detected within a predetermined pulse (p0 pulse) (1st
time is jam notification, 2nd time is SC notification). • During
movement from home, the home position was detected for
SC721-
longer than a predetermined pulse (p1 pulse) (1st time is
71
jam notification, 2nd time is SC notification). The return
pulse to home and pulse coming from home during normal
operation are calculated and measured. The pulses which
are 1.5-2 times the normal operation pulse are taken as p0
and p1.m
Folding Transport Motor Error (1K sheet finisher)
SC721-
• Motor driver detects an error (short-circuit or overheating)
80
(1st time is SC)
Paper Exit Guide Plate Open/Close Motor Error (Internal
finisher)
• When paper exit guide plate open/close motor is driven for
SC724-
T3 msec after paper exit guide plate HP sensor ON, the HP
24
sensor does not switch OFF (1st time is jam notification,
2nd time is SC notification). • When paper exit guide plate
open/close motor is driven for T4 msec after paper exit
42

guide plate HP sensor OFF, the HP sensor does not switch


ON (1st time is jam notification, 2nd time is SC notification).
Punch Motor Error (Internal finisher)
• When punch motor is driven for T16 msec after punch HP
sensor ON, the HP sensor does not switch OFF (1st time is
SC724-
jam notification, 2nd time is SC notification). • When punch
25
motor is driven for T17 msec after punch HP sensor OFF,
the HP sensor does not switch ON (1st time is jam
notification, 2nd time is SC notification).
Punch Displacement Motor Error (Internal finisher)
• When punch displacement motor is driven for T18 msec
when punch displacement HP sensor is ON, the HP sensor
SC724- does not switch OFF (1st time is jam notification, 2nd time
27 is SC notification). • When punch displacement motor is
driven for T19 msec when punch displacement HP sensor
is OFF, the HP sensor does not switch ON (1st time is jam
notification, 2nd time is SC notification).
Punch Horizontal Registration Detection Motor Error
(Internal finisher)
• When horizontal registration displacement motor is driven
for T20 msec when horizontal registration displacement HP
SC724- sensor is ON, the HP sensor does not switch OFF (1st time
28 is jam notification, 2nd time is SC notification). • When
horizontal registration displacement motor is driven for T21
msec when horizontal registration displacement HP sensor
is OFF, the HP sensor does not switch ON (1st time is jam
notification, 2nd time is SC notification).
Jogger Front Motor Error (Internal finisher)
• When front jogger motor is driven for T22 msec when front
jogger HP sensor is ON, the HP sensor does not switch
SC724- OFF (1st time is jam notification, 2nd time is SC
31 notification). • When front jogger motor is driven for T23
msec when front jogger HP sensor is OFF, the HP sensor
does not switch ON (1st time is jam notification, 2nd time is
SC notification).
Jogger Rear Motor Error (Internal finisher)
• When rear jogger motor is driven for T24 msec when rear
jogger HP sensor is ON, the HP sensor does not switch
SC724- OFF (1st time is jam notification, 2nd time is SC
32 notification). • When rear jogger motor is driven for T25
msec when rear jogger HP sensor is OFF, the HP sensor
does not switch ON (1st time is jam notification, 2nd time is
SC notification).
43

Strike Roller Motor Error (Internal finisher)


• During initialization/strike descent, even when the strike
roller motor is driven for T1 msec when the strike roller HP
sensor is ON, the HP sensor does not switch OFF (1st time
is jam notification, 2nd time is SC notification). • During
SC724- initialization, even when the strike roller motor is driven for
33 T2 msec when the strike roller HP sensor is OFF, the HP
sensor does not switch ON (1st time is jam notification, 2nd
time is SC notification). • When the strike roller is lifted from
the press position, even when driven for T2 msec, the HP
sensor does not switch ON (1st time is jam notification, 2nd
time is SC notification).
Paper Press Motor Error (Internal finisher) • When the
paper press HP sensor is ON and the paper press motor is
driven for T14 msec, the HP sensor does not switch OFF
SC724- (1st time is jam notification, 2nd time is SC notification). •
38 When the paper press HP sensor is OFF and the paper
press motor is driven for T15 msec, the HP sensor does not
switch ON (1st time is jam notification, 2nd time is SC
notification).
Stapler Displacement Movable Motor Error (Internal
finisher)
• Sifter stapler displacement HP sensor ON, even when the
stapler displacement motor is driven for T9 msec, the HP
SC724-
sensor does not switch OFF (1st time is jam notification,
42
2nd time is SC notification). • After stapler displacement HP
sensor OFF, even when the stapler displacement motor is
driven for T10 msec, the HP sensor does not switch ON
(1st time is jam notification, 2nd time is SC notification).
Shift Tray Ascent/Descent Motor Error (Internal finisher)
• During ascent from paper surface sensor ON, even after
T11 msec elapses, the paper surface sensor does not
switch OFF (1st time is jam notification, 2nd time is SC
SC724- notification). • During descent from paper surface sensor
70 OFF, the paper surface sensor does not switch ON even
after T12 msec elapses (1st time is jam notification, 2nd
time is SC notification). • During descent to the packing
position, the full sensor does not switch ON even if T13
msec elapses.
Shift Motor Error (Internal finisher)
• When the shift roller HP sensor is ON, the HP sensor
SC724-
does not switch OFF even when the shift roller motor is
80
driven for T5 msec (1st time is jam notification, 2nd time is
SC notification) • When the shift roller HP sensor is OFF,
44

the HP sensor does not switch ON even when the shift


roller motor is driven for T6 msec (1st time is jam
notification, 2nd time is SC notification).
Stapler Motor Error (Internal finisher)
• HP sensor does not switch OFF even when the stapler
motor is driven for T7 msec after the stapler HP sensor
SC724- switches ON (1st time is jam notification, 2nd time is SC
86 notification). • HP sensor does not switch ON even when
the stapler motor is driven for T8 msec after the stapler HP
sensor switches OFF (1st time is jam notification, 2nd time
is SC notification).
• Over current of
Protection Device Intercept Error 5V bridge unit motor •
SC761-
Fuse blowout occurs due to over current during power Over current due
03
injection (output detected for longer than 2 seconds). to short-circuit in
PCB

Code Description Causes


Protection Device Intercept Error 24V
• Over current of bridge unit
SC761- Fuse blowout occurs due to over current
motor • Over current due to short-
04 during power injection (output detected for
circuit in PCB
longer than 2 seconds).
Bank 1 (Upper optional paper tray)
Protection Device Intercept Error In 24V power supply system: •
SC780-
When original source of 5V power supply is Motor defective • Solenoid
01
ON, protection device intercept of 24V defective • Harness short- circuit
power system is detected.
Bank 2 (Lower optional paper tray)
Protection Device Intercept Error In 24V power supply system: •
SC780-
When original source of 5V power supply is Motor defective • Solenoid
01
ON, protection device intercept of 24V defective • Harness short- circuit
power system is detected.
No bridge unit when finisher is present
When power supply is switched on or paper
SC791- • Bridge unit not attached • Bridge
is transported, finisher set is detected but
00 unit defective
bridge unit set is not detected. (during
internal finisher connection, not detected)
No finisher, bridge unit provided • Finisher connector set fault • In
SC792- When power supply is switched on, it is a machine which has a bridge
00 recognized there is no finisher, and a bridge unit connected, a finisher is not
unit is fitted. fitted • Finisher defective
45

SC816 Energy save I/O subsystem error


EEPROM access error
SC840- An error occurred during I/O processing. • A
EEPROM defective or end-of-life
00 read error occurred and 3 retries failed. • A
write error occurred.
EEPROM read data error
Compared the data from 3 areas of the
SC841- Data in the specific area of the
EEPROM mirror data with the original data
00 EEPROM has been modified.
and all 3 of them were different from the
original data.
Nand-Flash updating verification error
During remote ROM update or ROM
SC842-
update, the SCS detected a write error Nand-Flash damaged
00
(verify error) regarding the data written to
the Nand-Flash.
Nand-Flash bad block number exceeding
the threshold
SC842- When the status of the Nand-Flash was Nand-Flash bad block number
01 checked at power-on or when returning exceeding the threshold
from energy saver mode, the number of bad
blocks exceeded the threshold.
Number of times of Nand-Flash block erase
exceeding the threshold
When the status of the Nand-Flash was Number of times of Nand-Flash
SC842-
checked at power-on or when returning block erase exceeding the
02
from energy saver mode, the number of threshold
times the block was erased exceeded the
threshold.
Bluetooth device connection error The Bluetooth hardware (USB
SC853-
The Bluetooth hardware (USB type) was type) was connected after the
00
connected after the machine was turned on. machine was turned on.
Bluetooth device disconnected
The Bluetooth hardware (USB
SC854- The Bluetooth hardware (USB type) was
type) was disconnected after the
00 disconnected after the machine was turned
machine was turned on.
on.
Wireless LAN board error (driver
SC855- attachment failure) • Defective wireless LAN board •
01 Wireless LAN board error (wireless LAN Loose connection
card: 802.11 is covered)
Wireless LAN board error (driver
SC855- • Defective wireless LAN board •
initialization failure)
02 Loose connection
Wireless LAN board error (wireless LAN
46

card: 802.11 is covered)

Code Description Causes


USB driver error (There are three
USB I/F Error
SC857- causes of USB error: RX error/CRC
The USB interface is unusable
00 error/STALL. SC is issued only in the
because of a driver error.
case of STALL.)
Data encryption conversion error (HDD • Data in the USB Flash etc. corrupted
SC858- Key Setting Error) • Communication error because of
01 A serious error occurred during an electromagnetic interference etc. •
attempt to update the encryption key. Controller board defective
Data encryption conversion error
(NVRAM read/write error)
SC858-
A serious error occurred after data NVRAM defective
02
conversion during an attempt to update
the encryption key.
Data encryption conversion error
(NVRAM Before Replace error)
SC858- Software error such as conversion
A serious error occurred after data
30 parameters being invalid.
conversion during an attempt to update
the encryption key.
Data encryption conversion error
(Other Error)
SC858-
A serious error occurred after data Controller board defective
31
conversion during an attempt to update
the encryption key.
Data encryption conversion HDD • HDD conversion was selected in the
conversion error (HDD check error) Encryption key update function but the
HDD was not converted correctly machine was turned on with the HDD
SC859- during an attempt to update the removed. • Power failure occurred
01 encryption key. Only an error screen is during encryption key update. • HDD
displayed and no SC is issued during was not successfully converted during
conversion. This SC is issued after encryption key update due to HDD
machine restart. errors or cable noises.
Data encryption conversion HDD
conversion error (Power failure during
conversion)
SC859- Power failure occurred during
HDD was not converted correctly
02 encryption key update.
during an attempt to update the
encryption key. Only an error screen is
displayed and no SC is issued during
47

conversion. This SC is issued after


machine restart. Details: NVRAM/HDD
conversion is incomplete.
Data encryption conversion HDD
conversion error (Data read/write
command error)
HDD was not converted correctly
during an attempt to update the
HDD was not successfully converted
SC859- encryption key. Only an error screen is
during encryption key update due to
10 displayed and no SC is issued during
HDD errors or cable noises.
conversion. This SC is issued after
machine restart. Details: Abnormal
DMAC return value has been received
two or more times (DMAC timeout,
serial communication error etc.)
SC860- HDD startup error at main power on • Unformatted HDD • Label data
00 (HDD error) corrupted • HDD defective
SC863 HDD data read failure
SC864 HDD data CRC error
SC865 HDD access error
SD card authentication error
Invalid program data is stored on the
SC866 A license error of an application that is
SD card.
started from the SD card was detected.
SC867 SD card removed
SC868 SD card access error

Code Description Causes


Address Book data error (Anytime:
SC870
Address Book Error.)
HDD mail reception error
SC872- An error was detected on the HDD • HDD defective • Power was turned of
00 immediately after the machine was while the machine used the HDD.
turned on.
HDD mail reception error
SC873- An error was detected on the HDD • HDD defective • Power was turned of
00 immediately after the machine was while the machine used the HDD.
turned on.
SC875 Delete all error
48

SC876 Log Data Error


Data Overwrite Security card error
• Data Overwrite Security option SD card
SC877- The "Auto Erase Memory" function
is broken. • Data Overwrite Security
00 of the Data Overwrite Security is
option SD card has been removed.
set to on but it cannot be done.
SC878 TPM electronic authentication error
MLB error
SC880-
Reply to MLB access was not MLB defective
00
returned within a specified time.
• Software error detected. • This error
SC881- may occur even if IC card option
Authentication area error
01 (ERIE/AYU/Greenland etc.) is not
installed.
Cheetah Operation Panel error
(Cheetah Operation Panel Software • Memory corruption of the operation
SC882-
Invalid error) panel software. • Invalid applications are
01
Occurs when the validity of the listed in the operation panel.
operation unit is not observed.
SC899- Software performance error (signal Occurs when an internal program
00 reception end) behaves abnormally.
• Unexpected NV-RAM is attached. • NV-
Electric counter error The electric RAM defective • NV-RAM data corrupted.
SC900- total counter value is out of • Data written to unexpected area
00 specification. Error is detected because of external factor etc. • The
when increasing the total counter. count requested by the SRM on receiving
PRT is not completed.
External Controller Error 1
SC910- Subject to external application (external
Notification from external
00 controller) specification
application (external controller)
SC911 External Controller Error 2
Subject to external application (external
... Notification from external
controller) specification
SC915 application (external controller)
External controller down
While EAC (External Application External controller and the machine had
Converter), the conversion module, been operating correctly (*) but the
SC919- was operating normally, the receipt external controller was turned off or
00 of a power line interrupt signal from rebooted, or the video bus was
the FLUTE serial driver was disconnected. * Printing or scanning
detected, of BREAK signal from the using the external controller.
other station was detected.
49

Code Description Causes


SC920 Printer application error
SC921 Printer application error
SC925 NetFile function error
• Parameter error • Internal
parameter error • Insufficient
SC990- Software operation error work memory • Operation
00 Software attempted an unexpected operation. error caused by abnormalities
that are normally
undetectable.
• Parameter error • Internal
Recoverable software operation error Software parameter error • Insufficient
SC991- attempted an unexpected operation. SC991 work memory • Operation
00 covers recoverable errors as opposed to error caused by abnormalities
CS990. that are normally
undetectable.
• An SC for the previous
Undefined SC issued.
SC992- model was used mistakenly,
An SC, that is not controlled by the system,
00 etc. • Basically a software
occurred.
bug.
Operation error caused by abnormalities that
are normally undetectable. This can occur if there are too
SC994-
An error occurred because the number of many application screens
00
records exceeded the limit for images managed open on the operation panel.
in the service layer of the firmware.
CPM setting error 1
Comparison of machine serial number (11
machine serial number (11
digits) and machine identification code. Details:
SC995- digits) or machine
• Machine serial number cannot be identified
01 identification code does not
because of BICU replacement or
match.
malfunctioning. • Machine serial number cannot
be identified because of NV-RAM replacement
CPM setting error 2
Comparison of machine serial number (11 machine serial number (11
SC995- digits) and machine identification code. Details: digits) or machine
02 Machine serial number cannot be identified identification code does not
because of NV-RAM replacement or match.
malfunctioning.
CPM setting error 3 machine serial number (11
SC995-
Comparison of machine serial number (11 digits) or machine
03
digits) and machine identification code. Details: identification code does not
50

Unable to recognize machine identification match.


code because the controller was replaced
incorrectly or is malfunctioning.
machine serial number (11
CPM setting error 4
SC995- digits) or machine
Comparison of machine serial number (11
04 identification code does not
digits) and machine identification code.
match.
Application function selection error
SC997- The application selected by the operation panel Software bug (mainly the
00 key operated abnormally (No response, application)
abnormal ending).
Application start error
• No application was registered to system • Software bug (mainly the
within a specified time after the main power application) • The optional
SC998-
was turned on. (No application starts/All RAM, DIMM, boards required
00
applications have been terminated abnormally) by the application program.
• Application started but cannot be drawn now Are not installed correctly.
for some reason.