1

Ricoh Aficio MPC2050 Trouble Error Codes List page 1 (from 12)

Code Description Causes

• Exposure lamp defective • Lamp
Exposure lamp error
stabilizer defective • Exposure lamp
The peak white level is less than 64/255
101 connector defective • Standard white
digits (8 bits) when scanning the
plate dirty • Scanner mirror or scanner
shading plate.
lens out of position or dirty
• Scanner motor driver defective •
Scanner home position error 1 Scanner motor defective • Harness
The scanner home position sensor does between SIO board and scanner
120
not detect the “OFF” condition during motor disconnected • Scanner HP
operation. sensor defective • Harness between
SIO and HP sensor disconnected
• Scanner motor driver defective •
Scanner home position error 2 Scanner motor defective • Harness
The scanner home position sensor does between SIO board and scanner
121
not detect the “ON” condition during motor disconnected • Scanner HP
operation. sensor defective • Harness between
SIO and HP sensor disconnected
Black level detection error The black
• Harness disconnected • Defective
141 level cannot be adjusted within the
SBU
target value during the zero clamp.
• Dirty exposure glass or optics
White level detection error
section • SBU board defective •
The white level cannot be adjusted
142 Exposure lamp defective • Lamp
within the target during auto gain
stabilizer defective • Scanner motor
control.
defective
SBU communication error
The SBU connection cannot be detected • Defective SBU • Defective harness •
144
at power on or recovery from the energy Defective detection port on the BICU
save mode.
161- The error result of self-diagnostic by the • Defective BICU • Defective
001 ASIC on the BICU is detected. connection between BICU and SBU
IPU error
161-
Detected an error during an access to • Defective BICU board
002
the Ri.
165 Copy Data Security Unit error • Incorrect installation of the copy data
• The copy data security board is not security board • Defective copy data
detected when the copy data security security board
function is set "ON" with the initial
setting. • A device check error occurs
when the copy data security function is
 2
set "ON" with the initial setting.
Serial Number Mismatch
195 • Serial number stored in the memory
does not have the correct code.
Polygon motor error 1: ON timeout
The polygon mirror motor does not
202 reach the targeted operating speed
within the specified time after turning on
or changing speed
Polygon motor error 2: OFF timeout
The polygon mirror motor does leave
203
the READY status within 3 seconds
after the polygon motor switches off.
Polygon motor error 3: XSCRDY signal
error
204
The SCRDY_N signal goes HIGH
(inactive) while the laser diode is firing.
Laser synchronizing detection error:
start position [K]
The laser synchronizing detection signal
220 for the start position of the LDB [K], [Y],
[M], [C] is not output for two seconds
after LDB unit turns on while the
polygon motor is rotating normally.
Laser synchronizing detection error:
start position [Y]
The laser synchronizing detection signal
222 for the start position of the LDB [K], [Y],
[M], [C] is not output for two seconds
after LDB unit turns on while the
polygon motor is rotating normally.
Code Description
Laser synchronizing detection error:
start position [M]
The laser synchronizing detection
224 signal for the start position of the LDB
[K], [Y], [M], [C] is not output for two
seconds after LDB unit turns on while
the polygon motor is rotating normally.
226 Laser synchronizing detection error:
start position [C]
• NVRAM defective • BICU replaced
without original NVRAM
• Defective or disconnected harness
to polygon motor driver board •
Defective polygon motor driver board
• Defective polygon motor.
• Disconnected or defective harness
to polygon motor driver board •
Defective polygon motor driver board
• Defective polygon motor
• Disconnected or defective harness
to polygon motor driver board •
Defective polygon motor • Defective
polygon motor driver board
Disconnected cable from the laser
synchronizing detection unit or
defective connection. Defective laser
synchronizing detector. Defective
LDB. Defective BICU.
Disconnected cable from the laser
synchronizing detection unit or
defective connection. Defective laser
synchronizing detector. Defective
LDB. Defective BICU.
Causes
Disconnected cable from the laser
synchronizing detection unit or defective
connection. Defective laser
synchronizing detector. Defective LDB.
Defective BICU.
Disconnected cable from the laser
synchronizing detection unit or defective
 3

The laser synchronizing detection

signal for the start position of the LDB connection. Defective laser
[K], [Y], [M], [C] is not output for two synchronizing detector. Defective LDB.
seconds after LDB unit turns on while Defective BICU.
the polygon motor is rotating normally.
FGATE ON error: K 
The PFGATE ON signal does not Defective ASIC (Lupus). Poor
230 assert within 5 seconds after connection between controller and
processing the image in normal job or BICU. Defective BICU.
MUSIC for start position [K].
FGATE OFF error: K
• The PFGATE ON signal still asserts
• Defective ASIC (Lupus) • Poor
within 5 seconds after processing the
231 connection between controller and
image in normal job or MUSIC for end
BICU. • Defective BICU
position [K]. • The PFGATE ON signal
still asserts when the next job starts.
FGATE ON error: Y
The PFGATE ON signal does not Defective ASIC (Lupus). Poor
232 assert within 5 seconds after connection between controller and
processing the image in normal job or BICU. Defective BICU.
MUSIC for start position [Y].
FGATE OFF error: YT
he PFGATE ON signal still asserts
Defective ASIC (Lupus). Poor
within 5 seconds after processing the
233 connection between controller and
image in normal job or MUSIC for end
BICU. Defective BICU.
position [Y]. The PFGATE ON signal
still asserts when the next job starts.
FGATE ON error: M
The PFGATE ON signal does not Defective ASIC (Lupus). Poor
234 assert within 5 seconds after connection between controller and
processing the image in normal job or BICU. Defective BICU.
MUSIC for start position [M].
FGATE OFF error: M
The PFGATE ON signal still asserts
Defective ASIC (Lupus). Poor
within 5 seconds after processing the
235 connection between controller and
image in normal job or MUSIC for end
BICU. Defective BICU.
position [M]. The PFGATE ON signal
still asserts when the next job starts.
FGATE ON error: C
The PFGATE ON signal does not Defective ASIC (Lupus). Poor
236 assert within 5 seconds after connection between controller and
processing the image in normal job or BICU. Defective BICU.
MUSIC for start position [C].
 4

FGATE OFF error: C

The PFGATE ON signal still asserts
Defective ASIC (Lupus). Poor
within 5 seconds after processing the
237 connection between controller and
image in normal job or MUSIC for end
BICU. Defective BICU.
position [C]. The PFGATE ON signal
still asserts when the next job starts.
LD error: Bk
The BICU detects LDB error a few Worn-out LD. Disconnected or broken
240
times consecutively when LDB unit harness of the LD
turns on after LDB initialization.
LD error: Y
The BICU detects LDB error a few Worn-out LD. Disconnected or broken
241
times consecutively when LDB unit harness of the LD
turns on after LDB initialization.
LD error: M
The BICU detects LDB error a few Worn-out LD. Disconnected or broken
242
times consecutively when LDB unit harness of the LD
turns on after LDB initialization.
LD error: C
The BICU detects LDB error a few Worn-out LD. Disconnected or broken
243
times consecutively when LDB unit harness of the LD
turns on after LDB initialization.
• Pattern sampling error ( insufficient
Line position adjustment (MUSIC) image density ) • Defective ID sensors
error for the line position adjustment •
285
Line position adjustment fails four Defective image transfer belt unit •
consecutive times. Defective PCU(s) • Defective laser
optics housing unit

Code Description Causes

AC charge output error [K]
The measured voltage is not proper when
300
BICU measures the charge output for each
color.
AC charge output error [M]
The measured voltage is not proper when
301
BICU measures the charge output for each
color.
AC charge output error [C]
The measured voltage is not proper when
302
BICU measures the charge output for each
color.
Disconnected or broken high
voltage cable. Defective or not
installed PCU. Defective high
voltage power supply.
Disconnected or broken high
voltage cable. Defective or not
installed PCU. Defective high
voltage power supply.
Disconnected or broken high
voltage cable. Defective or not
installed PCU. Defective high
voltage power supply.
 5

AC charge output error [Y] Disconnected or broken high

The measured voltage is not proper when voltage cable. Defective or not
303
BICU measures the charge output for each installed PCU. Defective high
color. voltage power supply.
Color development motor error • Color development motor slip
The motor LOCK signal is not detected for due to an increase in the torque
325
more than two seconds while the motor caused by connected components.
START signal is on. • Defective motor
TD sensor (Vt high) error 1: K
The Vt value of the black, magenta, cyan,
or yellow TD sensor exceeds the specified Black, magenta, cyan, or yellow
value (default: 4.7V) with SP3020-002 for TD sensor disconnected. Harness
360
twenty counts. The [Vt - Vtref] value of the between TD sensor and PCU
black, magenta, cyan, or yellow TD sensor defective. Defective TD sensor.
exceeds the specified value (default: 5.0V)
with SP3020-001.
TD sensor (Vt high) error 1: M
The Vt value of the black, magenta, cyan,
or yellow TD sensor exceeds the specified Black, magenta, cyan, or yellow
value (default: 4.7V) with SP3020-002 for TD sensor disconnected. Harness
361
twenty counts. The [Vt - Vtref] value of the between TD sensor and PCU
black, magenta, cyan, or yellow TD sensor defective. Defective TD sensor.
exceeds the specified value (default: 5.0V)
with SP3020-001.
TD sensor (Vt high) error 1: C
The Vt value of the black, magenta, cyan,
or yellow TD sensor exceeds the specified Black, magenta, cyan, or yellow
value (default: 4.7V) with SP3020-002 for TD sensor disconnected. Harness
362
twenty counts. The [Vt - Vtref] value of the between TD sensor and PCU
black, magenta, cyan, or yellow TD sensor defective. Defective TD sensor.
exceeds the specified value (default: 5.0V)
with SP3020-001.
TD sensor (Vt high) error 1: Y
The Vt value of the black, magenta, cyan,
or yellow TD sensor exceeds the specified Black, magenta, cyan, or yellow
value (default: 4.7V) with SP3020-002 for TD sensor disconnected. Harness
363
twenty counts. The [Vt - Vtref] value of the between TD sensor and PCU
black, magenta, cyan, or yellow TD sensor defective. Defective TD sensor.
exceeds the specified value (default: 5.0V)
with SP3020-001.
364 TD sensor (Vt high) error 2: K TD sensor harness disconnected,
The Vt value of the black, magenta, cyan, loose, defective. A drawer
or yellow TD sensor is below the specified connector disconnected, loose,
value with SP3020-004 (default: 0.5V) for defective. TD sensor defectiver.
 6
10 counts.
TD sensor (Vt high) error 2: M
The Vt value of the black, magenta, cyan,
365 or yellow TD sensor is below the specified
value with SP3020-004 (default: 0.5V) for
10 counts.
TD sensor (Vt high) error 2: C
The Vt value of the black, magenta, cyan,
366 or yellow TD sensor is below the specified
value with SP3020-004 (default: 0.5V) for
10 counts.
TD sensor (Vt high) error 2: Y
The Vt value of the black, magenta, cyan,
367 or yellow TD sensor is below the specified
value with SP3020-004 (default: 0.5V) for
10 counts.
TD sensor adjustment error: K
During TD sensor initialization, the output
value of the black, magenta, cyan, or yellow
372
TD sensor is not within the range of the
specified value with SP3238-001 to -004
(default: 2.7V) +- 0.2V
TD sensor adjustment error: M
During TD sensor initialization, the output
value of the black, magenta, cyan, or yellow
373
TD sensor is not within the range of the
specified value with SP3238-001 to -004
(default: 2.7V) +- 0.2V
Code Description
TD sensor adjustment error: C
During TD sensor initialization, the output
value of the black, magenta, cyan, or
374
yellow TD sensor is not within the range of
the specified value with SP3238-001 to
-004 (default: 2.7V) +- 0.2V
TD sensor adjustment error: Y
During TD sensor initialization, the output
value of the black, magenta, cyan, or
375
yellow TD sensor is not within the range of
the specified value with SP3238-001 to
-004 (default: 2.7V) +- 0.2V
TD sensor harness disconnected,
loose, defective. A drawer
connector disconnected, loose,
defective. TD sensor defectiver.
TD sensor harness disconnected,
loose, defective. A drawer
connector disconnected, loose,
defective. TD sensor defectiver.
TD sensor harness disconnected,
loose, defective. A drawer
connector disconnected, loose,
defective. TD sensor defectiver.
Heat seal not removed from a new
developer pack. TD harness
sensor disconnected, loose or
defective. TD sensor defective.
Harness between TD sensor and
drawer disconnected, defective.
Heat seal not removed from a new
developer pack. TD harness
sensor disconnected, loose or
defective. TD sensor defective.
Harness between TD sensor and
drawer disconnected, defective.
Causes
Heat seal not removed from a new
developer pack. TD harness
sensor disconnected, loose or
defective. TD sensor defective.
Harness between TD sensor and
drawer disconnected, defective.
Heat seal not removed from a new
developer pack. TD harness
sensor disconnected, loose or
defective. TD sensor defective.
Harness between TD sensor and
drawer disconnected, defective.
 7

Drum gear position sensor error: K

The machine does not detect the drum • Dirty or defective drum gear
380
position signal for 3 seconds at the drum position sensor
phase adjustment.
Drum gear position sensor error: M
The machine does not detect the drum • Dirty or defective drum gear
381
position signal for 3 seconds at the drum position sensor
phase adjustment.
Drum gear position sensor error: C
The machine does not detect the drum • Dirty or defective drum gear
382
position signal for 3 seconds at the drum position sensor
phase adjustment.
Drum gear position sensor error: Y
The machine does not detect the drum • Dirty or defective drum gear
383
position signal for 3 seconds at the drum position sensor
phase adjustment.
• Overload on the
Drum/Development motor error: K
drum/development motor •
The machine detects a High signal from the
Defective drum/development motor
396 drum/development motor for 2 seconds
• Defective harness • Shorted 24 V
after the drum/development motor turned
fuse on the PSU • Defective
on.
interlock system
• Overload on the
Drum/Development motor error: M
drum/development motor •
The machine detects a High signal from the
Defective drum/development motor
397 drum/development motor for 2 seconds
• Defective harness • Shorted 24 V
after the drum/development motor turned
fuse on the PSU • Defective
on.
interlock system
• Overload on the
Drum/Development motor error: C
drum/development motor •
The machine detects a High signal from the
Defective drum/development motor
398 drum/development motor for 2 seconds
• Defective harness • Shorted 24 V
after the drum/development motor turned
fuse on the PSU • Defective
on.
interlock system
• Overload on the
Drum/Development motor error: Y
drum/development motor •
The machine detects a High signal from the
Defective drum/development motor
399 drum/development motor for 2 seconds
• Defective harness • Shorted 24 V
after the drum/development motor turned
fuse on the PSU • Defective
on.
interlock system
400 ID sensor adjustment error • Dirty or defective ID sensor •
When the Vsg error counter reaches "3", Defective ID sensor shutter
the machine detects "SC400". The Vsg
 8

error counter counts "1" when the Vsg

detected by ID sensor is more than the
value (default: 4.5V) specified with
SP3324-005 or less than the value (default:
3.5V) specified with SP3324-006.
Image transfer unit motor error
The motor LOCK signal is not detected for • Motor overload • Defective image
441
more than two seconds while the motor transfer unit motor
START signal is on.
• Dirty image transfer belt contact
Image transfer belt contact motor error
sensor • Defective image transfer
The image transfer belt contact sensor
belt contact motor • Disconnected
442 does not detect the movement of actuator
connector of image transfer belt
at the sensor while the polygon motor
contact sensor or motor •
rotates.
Disconnected cable
Image transfer unit error • Defective encoder sensor • Image
443 The machine detects the encoder sensor transfer unit installation error •
error. Defective image transfer unit motor
• Defective paper transfer unit
Paper transfer unit contact error
contact sensor • Defective paper
The paper transfer unit contact sensor does
452 transfer unit contact motor •
not detect the movement of actuator at the
Broken +24V fuse on PSU •
sensor while the polygon motor rotates.
Defective IOB

Code Description Causes

High voltage power: Drum/
development bias output error • High voltage leak • Broken harness •
491 An error signal is detected for 0.2 Defective drum unit or development unit •
seconds when charging the drum or Defective high voltage supply unit
development.
High voltage power: Image transfer/
paper transfer bias output error • High voltage leak • Broken harness •
An error signal is detected for 0.2 Defective image transfer belt unit or paper
492
seconds when charging the transfer unit • Defective high voltage
separation, image transfer bet or supply unit
paper transfer roller.
PCDU toner collection motor error
The machine detects that the PCDU • PCDU toner collection bottle motor
495 toner collection bottle is not set for damaged • Disconnect or defective
one second when the PCDU toner harness • Defective DRB board
collection motor is turned off.
503 3rd paper tray lift motor malfunction • An obstruction (jammed paper, paper

(optional Paper Tray Unit)
The paper lift sensor did not
activate within 18 sec. (for PTU) or
8 sec. (for LCT) after the tray lift
motor switched on.
4th paper tray lift motor malfunction scraps, etc.) has blocked the motor drive
(optional Paper Tray Unit)
The paper lift sensor did not
504
activate within 18 sec. (for PTU) or damaged • Paper lift sensor defective •
8 sec. (for LCT) after the tray lift Tray lift motor connection loose,
motor switched on.
Paper tray feed motor lock (optional
Paper Tray Unit)
A motor lock signal is not detected
506
for more than 1.5 s at power-on or
the lock signal is not detected for
more than 1.0 s during rotation.
By-pass bottom plate error
The signal from the by-pass tray HP
sensor does not change for 1.0
508 second after the by-pass motor has
rotated counterclockwise. If this
condition occurs three consecutive
times, the SC is generated.
Ventilation fan: front error
The motor lock signal error is
530
detected for 10 seconds after the
motor lock signal was first detected.
Ventilation fan: rear error
The motor lock signal error is
531
detected for 10 seconds after the
motor lock signal was first detected.
Laser unit fan error
The motor lock signal error is
532
detected for 10 seconds after the
motor lock signal was first detected.
533 Fusing front fan error
The motor lock signal error is
detected for 10 seconds after the
9
scraps, etc.) has blocked the motor drive
and caused an overload. • Paper lift
sensor connection loose, disconnected, or
damaged • Paper lift sensor defective •
Tray lift motor connection loose,
disconnected, or damaged • Tray lift motor
defective
• An obstruction (jammed paper, paper
and caused an overload. • Paper lift
sensor connection loose, disconnected, or
disconnected, or damaged • Tray lift motor
defective
• An obstruction (jammed paper, paper
scraps, etc.) has blocked the feed motor
drive and caused an overload. • Paper tray
feed motor connection loose,
disconnected, or damaged • Paper tray
feed motor defective
• Disconnect or defective harness of the
by-pass motor • Defective or disconnected
connection for the by-pass motor. •
Defective by-pass motor • Disconnect or
defective harness of the by-pass HP
sensor • Defective or disconnected
connection for the by-pass HP sensor. •
Defective by-pass HP sensor
• Defective ventilation fan: front or rear •
Disconnected or defective harness •
Defective DRB • Defective BCU
• Defective ventilation fan: front or rear •
Disconnected or defective harness •
Defective DRB • Defective BCU
• Defective laser unit fan • Disconnected or
defective harness • Defective drive board •
Defective BCU
• Defective fusing front fan • Disconnected
or defective harness • Defective DRB •
Defective BCU
 10

motor lock signal was first detected.

Fusing rear fan error
• Defective fusing rear fan • Disconnected
The motor lock signal error is
534 or defective harness • Defective DRB •
detected for 10 seconds after the
Defective BCU
motor lock signal was first detected.
Controller box fan error
• Defective controller box fan •
The motor lock signal error is
535 Disconnected or defective harness •
detected for 10 seconds after the
Defective BCU
motor lock signal was first detected.
Junction gate solenoid fan error
• Defective junction gate solenoid fan •
The motor lock signal error is
536 Disconnected or defective harness •
detected for 10 seconds after the
Defective BCU
motor lock signal was first detected.
Fusing/Paper exit motor error
• Motor overload • Defective fusing/paper
The BCU receives the lock signal
540 exit motor • Defective or disconnected
2.0 seconds after turning on the
connection for the fusing/paper exit motor
fusing/paper exit motor.

Code Description Causes

Heating roller error 1 The temperature • Loose connection of the
541 detected by the thermopile does not reach 0°C thermopile • Defective
for 6 seconds. thermopile
Heating roller warm-up error 1
• After the main switch is turned on or the
cover is closed, the increment of the heating
roller temperature per 10 seconds is 30°C or
less. If this condition is detected five times • Dirty or defective thermopile •
consecutively, SC 542 is defined. • The Defective thermopile. • Trash on
heating roller temperature does not reach the surface of the thermopile
542 100°C for 15 seconds after the heating lamp lens. • Defected thermistor. •
on. • The heating roller temperature does not Input voltage is over guaranteed
reach the ready temperature while 60 seconds value • Defective heating roller
after the heating lamp on. • The center lamp
temperature of the heating roller does not
reach the ready temperature for 30 seconds
after the edge temperature of the heating roller
has reached the ready temperature
Heating roller fusing lamp overheat 1
(software error) • Defective PSU • Defective
543
The detected fusing temperature stays at BCU
230°C for 1 second.
544 Heating roller fusing lamp overheat 1 • Defective PSU • Defective
 11

(hardware error)
BCU • Defective heating roller
During stand-by mode or a print job, the
thermistor (end) • Defective
detected heating roller temperature reaches
fusing control system
250 °C.
Heating roller fusing lamp consecutive full
power 1 • Broken heating roller
545 When the fusing unit is not running in the thermostat • Broken heating
ready condition, the heating roller fusing lamp roller fusing lamp
keeps on full power for 8 seconds.
Zero cross error
• The zero cross signal is detected for 0.05
seconds three times even though the heater
relay is off when turning on the main power. •
The zero cross signal is not detected for 3 • Defective fusing lamp relay •
547 seconds even though the heater relay is on Defective fusing lamp relay
after turning on the main power or closing the circuit • Unstable power supply
front door. • The detection error occurs twice
or more in the 11 zero cross signal detections.
This error is defined when the detected zero
cross signal is less than 45.
Heating roller thermistor (end) error 2 • Loose connection of heating
• The temperature measured by the heating roller thermistor (end) •
551
roller thermistor (end) does not reach 0°C for 6 Defective heating roller
seconds. thermistor (end)
• Dirty or defective thermistor
Heating roller warm-up error 2
(end) • Heating roller fusing
The heating roller temperature does not reach
552 lamp broken • Defected
the ready temperature while 70 seconds after
thermostat • Defective heating
the heating lamp on.
roller fusing lampamp on.
Heating roller fusing lamp overheat 2
(software error) • Defective PSU • Defective
553
The detected pressure roller temperature BCU
stays at 230°C or more for 1 second.
Heating roller fusing lamp overheat 2 • Defective heating roller
(hardware error) thermistor (end) • Defective
554
The heating roller thermistor (end) detects PSU • Defective BCU •
250°C or more. Defective fusing control system
Heating roller lamp consecutive full power 2
When the fusing unit is not running in the • Broken heating roller
555 ready condition, the pressure roller-fusing thermostat • Broken heating
lamp keeps ON full power for 8 seconds or roller fusing lamp
more.
557 Zero cross frequency error • Noise (High frequency)
 12

When the zero cross signal is 66 or more and

it is detected 10 times or more in 11
detections, the machine determines that input
60 Hz and SC557 occurs.
Consecutive fusing jam
The paper jam counter for the fusing unit
reaches 3 times. The paper jam counter is
559 • Paper jam in the fusing unit.
cleared if the paper is fed correctly. This SC is
activated only when SP1159-001 is set to "1"
(default "0").
Pressure roller thermister error 3 • Loose connection of pressure
The temperature measured by the pressure roller thermistor (center) •
561
roller thermistor (center) does not reach 0 °C Defective pressure roller
for 20 seconds. thermistor (center)
Pressure roller overheat 3 (software error)
• Defective PSU • Defective
563 The detected fusing roller temperature stays at
BCU
230°C or more for 1 second.

Code Description Causes

• Defective PSU • Defective
Pressure roller overheat 3 (hardware error)
BCU • Defective pressure roller
564 The pressure roller thermistor (center) detects
thermistor (center) • Defective
250°C or more.
fusing control system
Pressure roller fusing lamp consecutive full
power 3
• Broken pressure roller
When the fusing unit is not running in the
565 thermostat • Broken pressure
ready condition, the pressure roller fusing
roller fusing lamp
lamp keeps ON full power for 250 seconds or
more.amp on.
Pressure roller thermister error 4 • Loose connection of pressure
The temperature measured by the pressure roller thermistor (end) •
571
roller thermistor (end) does not reach 0 °C for Defective pressure roller
20 seconds.amp on. thermistor (end)r more.
Pressure roller overheat 4 (software error) • Defective pressure roller
573 The detected pressure roller temperature thermistor (end) • Defective PSU
stays at 230°C or more for 1 second. • Defective BCU
• Defective pressure roller
Pressure roller overheat 4 (hardware error)
thermistor (end) • Defective PSU
574 The pressure roller thermistor (end) detects
• Defective BCU • Defective
250°C or more.
fusing control systemtem
610 Mechanical counter error: K • Disconnected mechanical
 13
This SC is only for NA models. The machine
detects the mechanical counter error when
SP5987-001 is set to "1".
Mechanical counter error: FC
This SC is only for NA models. The machine
611
detects the mechanical counter error when
SP5987-001 is set to "1".
ARDF communication error
620 After the ARDF is detected, the break signal
occurs or communication timeout occurs.
Finisher communication error
While the IOB communicates with an optional
unit, an SC code is displayed if one of
following conditions occurs. • The IOB
receives the break signal which is generated
by the peripherals only just after the main
621
switch is turned on. • When the IOB does not
receive an OK signal from a peripheral 100ms
after sending a command to it. The IOB
resends the command. The IOB does not
receive an OK signal after sending the
command 3 times.
Counter device error 1
After 3 attempts to send a data frame to the
632 optional counter device via the serial
communication line, no ACK signal was
received within 100 ms.
Counter device error 2
After 3 attempts to send a data frame to the
633 optional counter device via the serial
communication line, no ACK signal was
received within 100 ms.
Counter device error 3
634 A backup RAM error was returned by the
counter device.
Counter device error 4
635 A backup battery error was returned by the
counter device.
636 SD Card Error
counter • Defective mechanical
counter
• Disconnected mechanical
counter • Defective mechanical
counter
• Incorrect installation of ARDF •
ARDF defective • BICU board
defective • External noise
• Cable problems • IOB
problems • BICU problems •
PSU problems in the machine •
Main board problems in the
peripherals
• Serial line between the optional
counter device, the relay board
and copier control board is
disconnected or damaged •
Make sure that SP5113 is set to
enable the optional counter
device.
• Serial line between the optional
counter device, the relay board
and copier control board is
disconnected or damaged •
Make sure that SP5113 is set to
enable the optional counter
device.
• Counter device control board
defective • Backup battery of
counter device defective
• Counter device control board
defective • Backup battery of
counter device defective
 14

BICU control data transfer abnormal • Controller board defective •

641 A sampling of the control data sent from the External noise • BICU board
BICU reveals an abnormality. defective

Code Description Causes

Communication error of the remote
650
service modem (Cumin-M)
EEPROM error
Retry of EEPROM communication fails
669 • Caused by noise
three times after the machine has
detected the EEPROM error.
Engine start up error
670 The ready signal from the engine board is • Defective engine board.
not detected.
• Wrong engine board installed. •
Engine board mismatch error
Wrong controller board installed. •
671 Engine board and controller mismatch
Check the type of engine board and
detected.
controller board.
Controller-to-operation panel
communication error at startup
• Controller stall • Controller board
After powering on the machine, the
installed incorrectly • Controller
672 communication circuit between the
board defective • Operation panel
controller and the operation panel is not
connector loose or defective
opened, or communication with controller
is interrupted after a normal startup.
RFID: Communication error
• Communication error occurs when the
• Defective RFID reader and writer •
RFID starts to communicate with the
Disconnected ASAP I/F • No
681 RFID receptor. • Retry of RFID
memory chip on the toner cartridge •
communication fails three times after the
Noise
machine has detected the RFID
communication error.
Memory chip at TD sensor:
Communication error • Damaged memory chip data •
Retry of memory chip communication Disconnected inter face • No
682
fails three times after the machine has memory chip on the development
detected the memory chip unit • Noise
communication error.
RFID: Unit check error
The machine gets RFID communication
683 Caused by noise
error even the toner cartridges have not
been installed in the machine.
 15

Memory address command error

The BICU does not receive a memory
• Loose connection • Defective
687 address command from the controller
controller • Defective BICU
120 seconds after paper is in the position
for registration.
GAVD communication error
• The I2C bus device ID is not identified
during initialization. • A device-status
• Loose connection • Defective BICU
690 error occurs during I2C bus
• Defective LD controller board
communication. • The I2C bus
communication is not established due to
an error other than a buffer shortage.
Shift tray motor error
The shift tray HP sensor does not
activate within 1.86 seconds after the
• Defective shift tray motor •
730 shift tray motor starts to move at power
Defective shift tray HP sensor.
on or copying. The 1st detection failure
issues a jam error, and the 2nd failure
issues this SC code.
Finisher stapler motor error (D038/D041)
• Staple jam • Motor overload •
The 1st detection failure issues a jam
740 Defective stapler motor • Defective
error, and the 2nd failure issues this SC
stapler safety sensor
code.
• Motor overload • Loose connection
of the stapler unit HP sensor • Loose
Finisher stapler movement motor error connection of the stapler unit
742
(D038/D041) movement motor • Defective stapler
unit HP sensor • Defective stapler
movement motor
• Motor overload • Loose connection
750 Tray lift motor error (D038/D041) of the tray lift motor • Defective tray
lift motor
Finisher punch motor error (D038/D041)
The punch HP sensor is not activated • Punch HP sensor disconnected,
within the specified time after the punch defective • Punch motor
760
motor turned on. The 1st detection failure disconnected or defective • Punch
issues a jam error, and the 2nd failure motor overload due to obstruction
issues this SC code.

Code Description Causes

763 Punch registration motor error (D038/D041) • Motor harness disconnected,
The punch unit moves but is not detected at loose, defective • Defective
 16

the home position within the specified time.

The 1st detection failure issues a jam error, registration motor
and the 2nd failure issues this SC code.
Paper edge detection sensor error
(D038/D041) • Defective connector • Defective
787 The machine does not detect correct paper edge detection sensor. •
voltage from the paper edge detection Defective DA or AD converter.
sensor.
Paper size sensor error without side tray
• Defective connector • Defective
(D038/D041)
788 paper size sensors • Defective DA
The machine does not detect correct
or AD converter.
voltage from the paper size sensors.
Paper size sensor error with side tray
• Defective connector • Defective
(D038/D041)
789 paper size sensors • Defective DA
The machine does not detect correct
or AD converter.
voltage from the paper size sensors.
Front jogger motor error without side tray
(D038/D041)
• Defective front jogger motor •
The machine does not detect a correct
Loosen connection • Motor
790 signal from the front jogger fence HP
overload • Defective front jogger
sensor at power-on. The 1st detection
fence HP sensor
failure issues a jam error, and the 2nd
failure issues this SC code.
Rear jogger motor error without side tray
(D038/D041)
• Defective rear jogger motor •
The machine does not detect a correct
Loosen connection • Motor
791 signal from the rear jogger fence HP sensor
overload • Defective rear jogger
at power-on. The 1st detection failure
fence HP sensor
issues a jam error, and the 2nd failure
issues this SC code.
Pick-up roller contact motor error without
side tray (D038/D041)
• Defective pick-up roller contact
The machine does not detect a correct
motor • Loosen connection • Motor
792 signal from the pick-up roller HP sensor at
overload • Defective pick-up roller
power-on. The 1st detection failure issues a
HP sensor
jam error, and the 2nd failure issues this
SC code.
Front jogger motor error with side tray
(D038/D041)
• Defective front jogger motor •
The machine does not detect a correct
Loosen connection • Motor
793 signal from the front jogger fence HP
overload • Defective front jogger
sensor at power-on. The 1st detection
fence HP sensor
failure issues a jam error, and the 2nd
failure issues this SC code.
 17

Rear jogger motor error with side tray

(D038/D041)
• Defective rear jogger motor •
The machine does not detect a correct
Loosen connection • Motor
794 signal from the rear jogger fence HP sensor
overload • Defective rear jogger
at power-on. The 1st detection failure
fence HP sensor
issues a jam error, and the 2nd failure
issues this SC code.
Pick-up roller contact motor error with side
tray (D038/D041)
• Defective pick-up roller contact
The machine does not detect a correct
motor • Loosen connection • Motor
795 signal from the pick-up roller HP sensor at
overload • Defective pick-up roller
power-on. The 1st detection failure issues a
HP sensor
jam error, and the 2nd failure issues this
SC code.
• Disconnected harness •
796 Belt roller solenoid error Defective belt roller position sensor
• Defective belt roller solenoid
• Defective NVRAM on the main
797 NVRAM data error
board of the internal finisher
Front Fan error • Front fan damaged • Disconnect
798 The machine detects the fan lock signal or defective the harness • Front fan
(ON) consecutively 200 ms. overload
• Output tray motor damaged •
Output tray motor overload • Loose
799 Output tray motor error
connection of the output tray motor
• Defective output tray motor
Energy saving I/O sub-system error
816 The energy saving I/O sub-system detects • Controller board defective
an error.

Code Description Causes

Fatal kernel erro
Due to a control error, a RAM overflow • System program defective •
819 occurred during system processing. One of the Controller board defective •
following messages was displayed on the Optional board defective
operation panel.
Self-diagnostics error: CPU [XXXX]: Detailed
820
error code
833 Self-diagnostic error 8: Engine I/F ASIC
IEEE1394 interface error • Defective IEEE1394 •
851
The 1394 interface is unusable. Defective controller.
 18

Wireless LAN card not detected

The wireless LAN card is not detected before
853 • Loose connection
communication is established, though the
wireless LAN board is detected.
Wireless LAN/Bluetooth card not detected
The wireless LAN/Bluetooth card is not
854 • Loose connection
detected after communication is established,
but the wireless LAN board is detected.
Wireless LAN/Bluetooth card error
855, • Loose connection • Defective
An error is detected in the wireless
856 wireless LAN/Bluetooth card
LAN/Bluetooth card.
USB interface error The USB interface cannot • Defective USB driver • Loose
857
be used due to a driver error. connection
HDD Encryption unit error 1
A serious error occurs when data is encrypted
858
to update an encryption key with the HDD
encryption unit.
HDD Encryption unit error 2
A serious error occurs when the HDD data is
859
encrypted to update an encryption key with the
HDD encryption unit.
HDD: Initialization error • HDD not initialized •
860
The controller detects that the hard disk fails. Defective HDD
HDD: Reboot error
• Loose connection • Defective
The HDD does not become ready within 30
861 cables • Defective HDD •
seconds after the power is supplied to the
Defective controller
HDD.
HDD: Read error
• Defective HDD • Defective
863 The data stored in the HDD cannot be read
controller
correctly.
HDD: CRC error
864 While reading data from the HDD or storing • Defective HDD
data in the HDD, data transmission fails.
HDD: Access error
865 • Defective HDD
An error is detected while operating the HDD.

Code Description Causes

SD card authentication error • SD-card data is
866
A correct license is not found in the SD card. corrupted.
867 SD card error 1. Install the SD card. 2.
 19

Turn the main switch off

The SD card is ejected from the slot.
and on.
An error report is sent
SD card access error
from the SD card reader. •
868 • -13 to -3: File system error • Other number:
An error is detected in the
Device error
SD card.
• Defective software
Address book error
program • Defective HDD •
870 An error is detected in the data copied to the
Incorrect path to the
address book over a network.
server
HDD mail data error • Defective HDD • Power
872 An error is detected in the HDD at machine failure during an access to
initialization. the HDD
• Defective HDD • Power
HDD mail transfer error An error is detected in the
873 failure during an access to
HDD at machine initialization.
the HDD
Delete All error 1: HDD
• Data Overwrite Security
An error is detected while all of the HDD or
874 Unit (SD card) not
NVRAM are formatted physically by the Data
installed • Defective HDD
Overwrite Security Unit (D377).
Delete All error 2: Data area
An error is detected while all of the HDD or • The logical format for the
875
NVRAM are formatted logically by the Data HDD fails.
Overwrite Security Unit (D377).
Log Data Error
An error was detected in the handling of the log
876 data at power on or during machine operation. This
can be caused by switching the machine off while it
is operating.
HDD Data Overwrite Security SD card error
• Defective SD card
The 'all delete' function cannot be executed but the
877 (D377) • SD card (D377)
Data Overwrite Security Unit (D377) is installed
not installed
and activated.
• Incorrect updating for the
TPM system authentication error
system firmware •
878 The system firmware is not authenticated by TPM
Defective flash ROM on
(security chip).
the controller board
File format converter error • Defective file format
880
The file format converter does not respond. converter
Electric counter error • Defective NVRAM •
900
Abnormal data in the counters. Defective controller
910 ... External Controller Error
 20

914
External Controller Error 6
• Power outage at the EFI
While EAC (External Application Converter), the
controller • EFI controller
conversion module, was operating normally, the
919 was rebooted •
receipt of a power line interrupt signal from the
Connection to EFI
FLUTE serial driver was detected, or BREAK
controller loose
signal from the other station was detected.

Code Description Causes

Printer application error • Defective software • Unexpected
920 An error is detected in the printer hardware resource (e.g., memory
application program. shortage)
Printer font error • A necessary font is not found in the
921 A necessary font is not found in the SD SD card. • The SD card data is
card. corrupted.
Software performance error
• Defective software • Defective
990 The software makes an unexpected
controller • Software error
operation.
Software continuity error
The software has attempted to perform • Software program error • Internal
991 an unexpected operation. However, parameter incorrect, insufficient
unlike SC 990, the object of the error is working memory.
continuity of the software.
Undefined error • An error undetectable by any other
992
Defective software program SC code occurred
Operation panel management records
exceeded
An error occurred because the number of
• No action required because this SC
records exceeded the limit for images
994 does not interfere with operation of
managed in the service layer of the
the machine
firmware. This can occur if there if there
are too many application screens open
on the operation panel.
995 CPM setting error
• Software (including the software
Application function selection error configuration) defective • An option
• The application selected by the required by the application (RAM,
997
operation panel key does not start or DIMM, board) is not installed •
ends abnormally. Nesting of the fax group addresses is
too complicated
998 Application start error • Loose connection of RAM-DIMM,
 21

No applications start within 60 seconds ROM-DIMM • Defective controller •

after the power is turned on. Software problem