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e-Intensive Healthcare Processes on the Example of General Medical Documentation.

Available) · January 2008 with 143 Reads 

cess Management Workshops, BPM 2008 International Workshops, Milano, Italy, September 1-4, 2008. Revised

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Dirk Hoffmann
iversitätsklinikum Jena

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Management of Knowledge-intensive
Healthcare Processes on the Example of
General Medical Documentation

Danny Ammon1, Dirk Hoffmann2, Tobias Jakob2, Ekkehard Finkeissen2,

Vesko Detschew1, Thomas Wetter3

1
Technische
2
Universität Ilmenau, Gustav-Kirchhoff-Str. 2, 98693 Ilmenau, Germany
medrapid GmbH, Schweizertalstr. 35, 69118 Heidelberg, Germany
3
Universitätsklinkum Heidelberg, Im Neuenheimer Feld 672, 69120 Heidelberg
{danny.ammon, vesko.detschew}@tu-ilmenau.de
{dirk.hoffmann, tobias.jakob, ekkehard.finkeissen}@medrapid.info
thomas.wetter@med.uni-heidelberg.de
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t o as.wette @ ed.u e de be g.de

Abstract. Healthcare Processes are characterized by knowledge-intensive tasks.

In contrast to this, most of the efforts for business process management in
healthcare do not refer to this quality, and software engineering in healthcare
relies on an unspecific process-oriented approach. In this contribution, we
present a method of capturing and analysis of a knowledge-intensive process,
from which we derive requirements to a knowledge- as well as process-oriented
information system for the example of general medical documentation. We
present the resulting implementation of a knowledge-based electronic patient
record and discuss the potentials and open issues for our proposal.

Topics: process modeling in healthcare, process-oriented system architectures

in healthcare, integrating healthcare processes with electronic medical records

1 Introduction

1.1 Motivation

Successful approaches of process management in the branches of healthcare as well

as in any other sector will have to reflect the special characteristics of the domain they
deal with. For healthcare this is the medical domain, applied in everyday patient
treatment. The domain of medicine is very complex, subdivided into many specialized
fields, and is not only changing rapidly, but also growing exponentially. Furthermore,
the demand of up-to-date medical knowledge in patient supply is highly critical in
terms of time. We can therefore classify healthcare as a knowledge-intensive sector.
Knowledge utilized in patient treatment can at least be divided into three types:
1. General medical knowledge is a result of research and independent of individuals.
2. Institutional knowledge refers to the properties and functions of the special
healthcare institution where a clinician is acting.

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anagement: The Art of the Possible

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t Modeling Knowledge Work

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pproach for Capturing Knowledge-Intensive Business Processes

-text available

Müller

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