Citizens’ / Clients’ Charter

for

Department of Justice
(2018-19)
Address: Jaisalmer House, 26-Mansingh Road, New Delhi-110011

Website ID: doj.gov.in

Date of Initial issue: October, 2017 Updated as on 18.01.2019

Address: Jaisalmer House,
26-Mansingh Road, New Delhi
VISION:

Facilitating administration of Justice that ensures easy access and timely

delivery of Justice to all.

MISSION:

Ensuring adequacy of courts and judges, including servicing of

appointment of Judges to the higher judiciary, modernization of courts and
procedures, policies for judicial reforms and Legal aid to the poor for improved
justice delivery.
Sl. Service/Transa Weig Responsible e-mail Mobile/ Process Document Fees
No. ction ht Person Phone Required Categor mode amoun
(%) (Designation) Numbers y t
1 Issue of Joint. Secretary rajinder[do 011- After approval of Complete N/A N/A N/A
Notification for 15 (RKK) t] 23383037 President, proposal.
appointment of kashyap[a Notification is issued
Judges in the t] gov[dot] by Ministry of Law &
Supreme Court in Justice.
and the High
Courts.
2 Issue of Joint. Secretary rajinder[do 011- After approval of Complete N/A N/A N/A
Notification for 6 (RKK) t] 23383037 President, proposal.
transfer of kashyap[a Notification is issued
Judges. t] gov[dot] by Ministry of Law &
in Justice.
3 Release of Joint Secretary Jsst[under 011- The proposals Complete N/A N/A N/A
grant-in-aid to (ST) score]doj 23385020 received from proposal
NALSA for 4 [at]gov[dot NALSA, in complete along with
]in
implementation form is processed in ASA and
of Legal Aid the Department and utilisation
Programmes in approval of certificates
the States Competent Authority for previous
obtained year’s
grants-in-
aid

4 Representation/ Joint Secretary Jsst[under 011- The representations No N/A N/A N/A
grievances from (ST) score]doj 23385020 received from the documents
public seeking 4 [at]gov[dot public are examined are required
]in
legal aid in the Department
and forwarded to
NALSA for
appropriate action.
5 Access to Joint Secretary Jsst[under 011- The proposal Complete N/A N/A N/A
Justice (NEJK)- (ST) score]doj 23385020 received from Proposal,
Approval of [at]gov[dot various agencies on financial
]in complete form is
various 3 details,
processed in the
activities like Department and consent
establishing approval of from all
legal aid clinic Competent Authority stakeholder
etc. is obtained etc.

6 Release of fund Joint Secretary Jsst[under 011- The claims received Progress N/A N/A N/A
in instalments 2 (ST) score]doj 23385020 from the various Report,
for above [at]gov[dot agencies are milestone
projects ]in examined in the achieved
department etc.

7 Release of 10 Joint Secretary raghavend 011- The proposals Complete N/A N/A N/A
grant to the (GRR) er[dot]gr 23072142 received from the proposal
States / UTs [at]nic State Governments alongwith
under the [dot] in are processed in the utilisation
Centrally Department and the certificates
Sponsored approval of for previous
Scheme for Competent Authority releases.
Infrastructure obtained subject to
Development of availability of funds.
Judiciary.
8 Release of Joint Secretary raghavend 011- The proposals Complete N/A N/A N/A
grant to the 5 (GRR) er[dot]gr 23072142 received from the proposal
States / UTs for [at]nic State Governments alongwith
Gram [dot] in are processed in the utilisation
Nyayalayas. Department and the certificate
approval of for previous
Competent Authority releases.
obtained subject to
availability of funds.
 9 Release of 5 Joint Secretary sadanand[ 011- The proposals Complete N/A N/A
grant to the (SVD) dot]date[at 23381496 received from the proposal
States / UTs for ]gov[dot]in State Governments alongwith
Family Courts are processed in the utilisation
upto March, Department and the certificate
2016. approval of for previous
Competent Authority releases.
obtained.
10 Release of Joint Secretary sadanand[ 011- The proposals Complete N/A
funds to NIC & (SVD) dot]date[at 23381496 received from e- proposal
e-committee of 8 ]gov[dot]in committee are alongwith
the Supreme examined and utilisation
Court under e- approval of certificate
Courts project Competent Authority for previous
Phase-II obtained releases.

11 Release of 4 Joint Secretary sadanand[ 011- The proposals Complete N/A N/A N/A
grant to (SVD) dot]date[at 23381496 received from proposal
National Judicial ]gov[dot]in National Judicial alongwith
Academy. Academy are utilisation
examined and certificate
approval of the for previous
Competent Authority releases.
obtained.

12 Grievances Joint Secretary rajinder[do 011- The complaints N/A N/A N/A
(a) related to 4 (RKK) t] 23383037 received are
Supreme kashyap[a forwarded to the
Court/High t] gov[dot] Supreme Court or
Court Judges in the respective High
Court.
(b) Grievances Joint Secretary Jsst[under 011- The complaints N/A N/A N/A
related to 6 (ST) score]doj 23385020 received against
district and [at]gov[dot judicial officers
subordinate ]in forwarded to the
courts respective High
Court.
(c) Grievances 2 Joint Secretary Jsst[under 011- Complaints against N/A N/A N/A
relating to other (ST) score]doj 23385020 other officials are
Ministry/ [at]gov[dot sent to the public
Department or ]in authorities in the
State Central or State
Government or Government as the
other agencies case may for
appropriate action
under intimation to
the complainant.
(d) Grievances 2 Joint Secretary rajinder(d 011- Complaints relating N/A N/A N/A
Which can be (RKK) ot)kashya 23383037 to subject matters
addressed by p(at)gov(o dealt with by
Administration t)in Administration Unit
Unit of the of Department of
Department of Justice are
Justice examined and
decided.
13 Issue of orders 10 Joint Secretary Jsst[under 011- The proposals Complete N/A N/A N/A
sanctioning (ST) score]doj 23385020 received from the proposal
pension and [at]gov[dot office of the with details.
other retirement ]in Accountant General
benefits to of the State
judges of the concerned are
Supreme Courts examined and
/ High Courts. approval of
Competent Authority
obtained
14 Issue of orders 5 Joint Secretary Jsst[under 011- The proposals Complete N/A N/A N/A
sanctioning (ST) score]doj 23385020 received from the proposal
leave to the [at]gov[dot Supreme Court and with details.
judges of ]in the respective High
Supreme Courts are
Court/High examined and
Courts. approval of
Competent Authority
obtained.
Service Standards:

Sl. Service / Transaction Weight Success indicators Service Unit Weight Data Source
No. (%) Standards (%)
1 Issue of Notification for 15 Time taken from receipt of 180 Days 15 Records of
appointment of Judges in proposal to issue of Department of
the Supreme Court and Notification. Justice.
the High Courts.
2 Issue of Notification for 6 Time taken from receipt of 90 Days 6 Records of
transfer of Judges. proposal to issue of Department of
Notification. Justice.
3 Release of grant-in-aid to 4 Time taken from receipt of 30 Days 4 Records of
NALSA for implementation proposal from NALSA to Department of
of Legal Aid Programmes issue of sanction order Justice
in the States
4 Representation/grievances 4 Time taken from receipt of 5 Days 4 Records of
from public seeking legal representation /grievances Department of
aid from public to forwarding Justice
to NALSA
5 Facilitating access to 5 Time taken from receipt of 90 Days 5 Records of Access
justice for the marginalised complete proposal to to Justice Project,
in seven project States – approval. Department of
UNDP assisted Justice.
programme.
6 Access to Justice (NEJK)- 3 Time taken from receipt of 30 Days 3 Records of
Approval of various proposal from various Department of
activities like Training of agencies to issue of Justice
PLVs, establishing legal
sanction order
aid clinic etc
7 Release of fund in 2 Time taken from receipt of 30 Days 2 Records of
instalments for above claim till completion of Department of
projects project Justice

8 Release of grant to the 10 Time taken from receipt of 30 Days 10 Records of

States / UTs under the complete proposals from Department of
Centrally Sponsored the State Justice.
Schemes for Infrastructure Governments/UTs to issue
Development of Judiciary. of sanction order for
release of grant.
9 Release of grant to the 5 Time taken from receipt of 30 Days 5 Records of
States / UTs for Gram complete proposals from Department of
Nyayalayas. the State Government/ Justice.
UTs to issue of sanction
order for release of grant.

10 Release of grant to the 5 Time taken from receipt of 30 Days 5 Records of

States / UTs for Family complete proposals from Department of
Courts upto March, 2016. the State Government/ Justice.
UTs to issue of sanction
order for release of grant

11 Release of funds to NIC & 8 Time taken from receipt of 20 Days 8 Records of
e-committee of the complete proposal from to Department of
Supreme Court under e- e-committee to issue of Justice
Courts project Phase-II sanction order for release
of funds

12 Release of grant to 4 Time taken from receipt of 30 Days 4 Records of

National Judicial Academy. complete proposals from Department of
National Judicial Academy Justice.
to issue of sanction order
for release of grant.
13 Grievances related to 4 Time taken from receipt of 30 Days 4 Records of
(a) Supreme Court/High Court complaint to issue of letter Department of
Judges forwarding the complaint Justice
to the Supreme Court /
High Courts.

(b) Grievances related to 6 Time taken from receipt of 30 Days 6 Records of

district and subordinate complaint to issue of letter Department of
courts forwarding the complaint Justice
to the High Courts.

(c) Grievances relating to 2 Time taken from receipt of 30 Days 2 Records of

other Ministry/ Department complaint to issue of letter Department of
or State Government or forwarding the complaint Justice
other agencies to the concerned
Ministries/Department or
State Government or other
agencies

(d) Grievances Which can be 2 Time taken from receipt of 30 Days 2 Records of
addressed by complaint examination Department of
Administration Unit of the and decision. Justice
Department of Justice
14 Issue of orders sanctioning 10 Time taken from receipt of 30 Days 10 Records of
pension and other proposal from the Office of Department of
retirement benefits to the Accountant General of Justice.
judges of the Supreme State to issue of order
Court / High Courts. sanctioning pension and
other retirement benefits.
15 Issue of orders sanctioning 5 Time taken from receipt of 15 Days 5 Records of
leave to the judges of complete proposal to Department of
Supreme Court / Delhi issue of order sanctioning Justice.
High Court and Punjab & grant of leave.
Haryana High Court.
Grievance Redressal Mechanism:

Sl. Name of the Public Grievance Officer Landline Number e-mail

No.
1 Sushma Taishete, Joint Secretary 011-23385020 Jsst[underscore]doj
[at]gov[dot]in

Stakeholders /Clients :

Sl. Stakeholder’s / Client’s Description

No.
1 States/Union Territories Governments.
2 Supreme Court
3 High Courts
4 General Public
5 Judges of the Supreme Court and High Courts.
6 Non-Government Organisations (NGOs)
 Responsibility Centres and Subordinate Organizations

S. No. Responsibility Landline number E-mail Mobile Number Address

Centres and
Subordinate
Organizations

1. -NIL_

Indicative Expectation from Service Recipients:

Sl. Indicative Expectations from Service Recipients

No.
1 Forward complete proposal for appointment / transfer of Judges giving all the details.
2 Forward complete proposal to the Department of Justice giving details of the project / proposals alongwith
the Utilisation Certificate and the Progress Report.
3 Copy of Notification setting up the courts for release of Non-Recurring grant for Gram Nyayalayas and
Family Courts.
4 Complete proposals giving details of pension and other retirement benefits.