CURRICULAM VITAE

S.BARATHKUMAR

Career Objective :

Mobile : +91 9943391325
barathkbm@gmail.com
PERSONAL SKILLS
Analytical - Self Motivated
People skills - Positive Attitude
A highly competent and enthusiastic support and coordinate specialist
with experience of providing advice and practical assistance to system
users via the IT service desk telephone system and remote support
software tools. Highly focused with a comprehensive understanding of
dealing with first line support calls and an in depth knowledge of ITIL
processes. Boasting a consistent & proven track record of successfully
employing best business practices that improve efficiency, reduce
operating costs whilst increasing performance. Now looking for a
suitable position with an ambitious & exciting company

Evaluating - Self confidence Now looking for a suitable position with an ambitious company.

Customer Focused Academic Qualification :

Excellent telephone manner

• B.E. in Electronics & Communication Engineering
Ability to learn and implement
new Technologies • MBA in Corporate Management

Work Experience :
Software Proficiency :
Core Java
Pegasus IT solutions – India
Servlet Sr. System Administrator - March 2013 to Present
HTML, JavaScript, JSP , CSS Present Providing advice, support and practical assistance to system
users via the IT service desk telephone system and remote support
software tools. Logging and processing support issues via telephone or
Personal Details : email whilst ensuring a high level of customer service. Work allocation
for a team and delivered to the client with perfect quality.
31/49,Pakkiripalayam street,
Puthupet (Post),
Adroit Technologies – India
Panruti (T.K),
Cuddalore (Dist) - 607108 Software Implementation / Database Administrator – Jan 2012
to Feb 2013
Personal Details : The development of an Integrated the Hospital Management System
Based on Enterprise resource planning (ERP). It consists of the integrate
Date of Birth : 16.04.1990 all data and processes of an Organization into a Unified System. On-line
Nationality : Indian pharmacy inventory was maintained by the system, which was also
integrated with stores management system and personnel information
Passport : L1026315 system. The module generated various reports and queries on: category
Valid Upto : 03.05.2023 wise OPD patient visits, doctor wise medicine issues, patients against a
particular medicine, employee wise / patient wise medicine expenditure
etc.
Area of Expertise:

• Software Implementation

• Troubleshooting through VPN

• Software Analyst

• PC hardware, peripherals and Microsoft desktop OS

• Microsoft Exchange and Active Directory Outlook, Outlook Express Internet

services (mail, web, anti-spam)

• Broadband service

• Backup systems

Duties & Responsibilities:

• Providing first line technical support, answering support queries via phone &
email.

• Remote administration and management of customer premises equipment.

• To log & priorities system & user support calls for the second line support team.

• Carrying out user administration and set up.

• Recording and auctioning faults as reported on: PC’s, servers, laptops.

• Determining the nature of faults and the steps required to rectify it.

• Creating and maintaining email profiles for users.

• Closing the job when normal service is resumed.

• Writing progress and statistical reports for supervisors and managers.

• Using remote control software tools to provide fault resolution and diagnosis.

• Creating and administrating Microsoft Exchange email accounts.

• Document and maintain Help Desk policies and procedures.

• The update and maintenance of the IT service desk authorized user’s database.

• Train and supervise other support engineering staff.

• Track, monitor and report on all Help Desk incidents within defined customer
service levels.

• Provided Project Management with strict deadlines and tight budgets, while
balancing resources, for LAN, SAN and Application Integration projects.

• Initiated, evaluated, and cost justified proposals to enhance business and

presented to top management

• Provided Pre-Sales and Post-Sales technical consulting for customers and

company sales people

• Supervised, and provided technical back up, for a team of twelve

• Work with Customers, Vendors, and staff to produce Network designs. This
involves detailing Network requirements and Equipment to implement different
designs, producing network design documents such as drawings and
recommendations for a particular approach, and the presentation of same to
technical staff and management.

• Responsible for administration, hiring, technical training, monitoring, and team

building

• Preparing User Manual / System / Operation System

• Implementing the System / Project to client place

• User Training

• Maintaining excellent relations with clients to generate avenues for additional

business.
Key Skills & Competencies:

• Proficiency in the troubleshooting and resolution of all client queries.

• Good problem solving skills along with the ability to maintain calm under
pressure.

• Basic understanding of PC hardware set-up and configuration.

• A methodical and structured approach to problem solving.

• Maintained the client handling, all kind of procedures done based on client
requirements. Also instructions will provide to corresponding Team.

• Having good communication skills, dedication, hard-working and leading

activities in the coordination.

• Excellent Team co-coordinator having good communication and interpersonal

skills

Declaration

I hereby declare that the particulars given above are true to the best of my
knowledge.

Place:
Date:

Yours Sincerely,

(S.BARATH KUMAR)