Beruflich Dokumente
Kultur Dokumente
2. We like some people because they are good looking, gentle, kind,
friendly,
loving, honest, pleasant, responsible. We are attracted towards them.
3. We keep some people far away from us or avoid them because they
appear
serious, not good-looking, dark, harsh, rude, angry, shouting at others,
not well-groomed.
We are not attracted towards them.
4. I AM A TREASURE WRAPPED WITH A HARSH EXTERIOR:
Beneath the rough and harsh exterior of our being, lie the hidden
treasures of
sweetness and gentleness. Constantly I have to enter into myself and
discover the beauty and
loveliness and affirm that I am a treasure.
9. When people have had bad experiences in life, like being humiliated
in public or being rejected by
sister/parents/family/teachers/friends they may be consciously or
unconsciously decide not to show
or express their feelings or emotions. They hide their feelings. In
other words they wear a mask.
When they put on these masks they are not their realselves. Other
people sometimes can see through
the mask.
Something to remember:
KILLER PHRASES:
Don’t be ridiculous
We tried that before
It costs too much
It can’t be done
That’s beyond our responsibilities
It’s too radical to change
We don’t have the time
We are too small for it
That’s not our problem
We have never done it before
Let’s get back to reality
Why change it? It’s working O.K.
You are years ahead of time
We are not ready for that.
Can’t teach an old dog new tricks
Too hard to sell
We’ll be the laughing stock
Let’s shelve it for the time being
We did all right without it
Has anyone else tried it?
It wouldn’t work here.
Endearing words:
Please, Thank you, I love you, I appreciate you, you have gone out of your way to he
me
etc. These words mend relationaships, enable one to continue communication, build
trust and appreciation for each other.
Shut up, get out, you are lazy, you are good for nothing, get lost, etc. These words
do not
help one to continue in communication, raise the level of anger, stress and
intolerance.
The communicators feel misunderstood and unaccepted.
When there is confidence, clarity, etiquette and above all, when the message is
clearly given,
there is no scope for confusion.
Factors that make communication effective:
Clarity in expressing oneself by being clear about what one wants to communicate.
Politeness that endears oneself by using words likee please, excuse me, Thank you
sorry.(PETS)
Listening attentively to the other and checking out whether the other has
understood me and
I have understood him or her through the feedback which may either be verbal or
non-verbal.