Beruflich Dokumente
Kultur Dokumente
Of
MANAGEMENT INFORMATION SYSTEM
Of
SHOPPERS’ STOP
Submitted to
Prof. Sanchita Ghatak
By
DIVYANK GUPTA (051)
DEEPAK AWASTHI (046)
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SHOPPERS STOP
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Vision:
Positioning
Strategies
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Functions
Primary function of shopper’s stop is to provide value
added services, quality products of apparel and lifestyle
accessories to its consumers.
Departments
• Purchase Department
• Sales Department
• Inventory Department
• Transactional Department
• Security
• Customer Relation
Corporate Hierarchy
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Role of Computers and IT in Information
System at Shoppers Stop
Known for several technology firsts in the Indian retail industry, Shoppers’
Stop recognized the need in 1998 to replace its legacy systems and selected
JDA. “JDA is a very reliable technology partner that offers all encompassing
and scalable solutions that we need to efficiently and profitably grow our
retail model,” said Mr. B S Nagesh, Shoppers’ Stop’s managing director and
CEO.
“JDA continues to provide the total lowest cost of ownership over SAP, and
other vendors evaluated. Also, during our recent evaluation, JDA showed
superior retail expertise over the short listed contenders,” remarked Mr.
Unni Krishnan T.M., Chief Technology Officer of Shoppers’ Stop.
Realising the role of IT way back in 1991, Shoppers’ Stop was among the
first few retailers to use scanners and barcodes and completely computerise
its operations. Today it is one of the few stores in India to have retail ERP in
place, which is now being integrated with Oracle Financials and the Arthur
Planning System, the best retail planning system in the world. With the help
of the ERP, they are able to replicate stores, open new stores faster and get
information about merchandise and customers online, which reduces the
turnaround time in taking quick decision.
It runs its operations with a retail ERP well integrated with Oracle Financials
and the Arthur Planning System, the best retail planning system in the
world. This adoption has helped the mall to replicate stores, open new stores
faster and get the latest info on both shoppers and merchandise at
fingertips. The retail giant is also in the process of adoption of WAN system
to link up all units and distribution centres to get the work going at a smooth
pace.
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Control Measures for Security of
Information
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Planning System
• ERP System
• CRM Systems
The rise of loyalty programs, mail order and the Internet has
provided retailers with real access to consumer data. Data
warehousing & mining technologies offers retailers the tools
they need to make sense of their consumer data and apply it
to business. This, along with the various available CRM
(Customer Relationship Management) Systems, allows the
retailers to study the purchase behavior of consumers in
detail and grow the value of individual consumers to their
businesses.
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of activities such as long term budgeting, monthly
forecasting, weekly factory scheduling and daily distribution
scheduling into one overall planning process using a single
set of data.
• Visual Merchandising
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Operational Support Systems
• Payment
• Internet
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Problems faced by the Managers
regarding IS:
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Sources of Gathering Information
RFID
An RFID enabled technology, under development, is
soon to begin gathering information on buying behavior
of customers. Thanks to deployment of RFID enabled
smart shelves, retailers will be able to collect data on
questions like:
CRM SOFTWARE
Retail chain Shoppers’ Stop Ltd, is eyeing over 50 per cent sales
this year from its customer relationship management (CRM)
initiatives. The company has also lined up an aggressive
expansion plan targeting smaller towns and cities in the country.
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Head Office- They provide information to the suppliers about
the requirement of goods.
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STRATEGIC USES OF
INFORMATION SYSTEM
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Decisions Made by Departments
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bills by bar code censors accordingly and place
that sold-out information to purchase department.
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• Security-Security needs to be in contact with the
transactional department as they have to check the payment
receipts of the customers at the security check.
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REFERENCES
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Shoppers’ stop outlet
www.shoppersstop.com
www.icmrindia.org
voicendata.ciol.com
www.cxotoday.com
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