Our Mission

To provide high quality mail, parcel and related services in India and throughout the world ; to be
recognized as an efficient and excellent organisation exceeding the expectations of the customers, employees and the
society; to perform the task by:

Total dedication to understanding and fulfilling customer's needs

Total devotion to providing efficient and reliable services , which

customers consider to be value for money.

Total commitment to providing challenging and rewarding career for every employee.

Total recognition of the responsibilities as a part of the social, industrial

and commercial life of the country

Total enthusiasm to be forward looking and innovative in all areas.

ORGANIZATION

The Postal Service Board, the apex management body of the Department, comprises the Chairman
and six Members. The six members of the Board hold portfolios of Personnel, Operations,
Technology, Postal Life Insurance, Human Resources Development, Planning respectively. The Joint
Secretary and Financial Advisor to the Department is a permanent invitee to the Board. The Board is
assisted by a senior staff officer of the Directorate as Secretary to the Board . Deputy Directors
General , Directors and Assistant Directors General provide the necessary functional support
for the Board at the Headquarters.

For providing postal services, the whole country has been divided into twenty two postal circles.
Each Circle is co-terminous with a State except for Gujarat Circle ( which also administers the
Union Territories of Daman & Diu and Dadra & Nagar Haveli), Kerala Circle (which includes the
Union Territory of Lakshdweep) , Maharashtra Circle (which has within its jurisdiction the State
of Goa), North East Circle (which comprises six North Eastern States- Arunachal Pradesh, Manipur,
Meghalaya, Mizoram, Nagaland & Tripura), Punjab Circle (which has within its administrative
jurisdiction , the Union Territory of Chandigarh ), and Tamilnadu Circle (which also
administers the Union Territory of Pondicherry ).Each of these Circles is headed by a Pr. Chief
Postmaster General or Chief Postmaster General. Each Circle is further divided into Regions comprising
field units , called Divisions (Postal / RMS Divisions). Each Region is headed by a Postmaster
General .In the Circles and Regions there are other functional units like Circle Stamp Depots, Postal
Stores Depots and Mail Motor Service etc.

Besides these twenty two Circles , there is another Circle, called Base Circle, to cater to the postal
communication needs of the Armed Forces. The Base Circle is headed by an Additional Director
General ,Army Postal Service in the rank of a Major General. The officer cadre of the Army
Postal Service comprises officers on deputation from the Civil Posts. Seventy five percent of the other
ranks of the Army Postal Service are also drawn from the Department of Posts and the
remaining personnel are recruited by the Army.
 NATIONAL POSTAL POLICY

Introduction

An efficient and reliable communication network is the lifeline of the

nation and plays a crucial role in socio-economic development and the
integration of the country. For nearly a century and half the Postal
System has been the main component of the communication
infrastructure for the country.

The Indian economy has moved on to a high economic growth

trajectory involving an average annual growth rate of about 6% over
the last 16 years with further acceleration in recent years. India Post
requires a new policy framework because of the emergence of several
significant trends such as: liberalisation and globalisation;
demographic shift towards urbanisation leading to increasing internal
and external migration requiring to be serviced; monetisation of the
economy especially the agricultural sector giving rise to a
corresponding demand for financial services by all sections of the
population; and government policy to increase funding for weaker
section programs. Given the need for a strong communication and
financial infrastructure, India Post will meet both challenges and avail
of the opportunities presented by current market conditions.

A Policy for India Post

This policy has a two-pronged approach.

• Develop services that assist, facilitate, enhance and quicken the process of
development aimed at inclusive growth.
• Reposition India Post to become a self-sufficient, credible, efficient, quick and
cost–effective provider of these services.

Functions

India Post’s mandate, traditionally, has covered the following services:

• Delivery of letter and other mail

• Savings Bank operations
• Money transfer
• Provision of Life Insurance

Transmission and delivery of mail can be defined as India Post’s core

business so far. Post Office Savings Bank is the oldest and largest
banking institution in the country. Transmission of funds by postal
order/money order has been the traditional way of money transfer.
Since 1884 onwards Postal Life Insurance (PLI) has been providing life
insurance coverage, initially to employees of P&T Department and
subsequently to all Government employees. Since 1995 PLI has been
extended to the rural population of the country under a new scheme
Rural Postal Life Insurance.

India Post is expected to ensure provision of quality and basic postal

services on regular basis to all the users at all points in the country at
affordable prices as part of its Universal Service Obligation. The cost of
providing these services has to be assessed systematically and fully
funded. The source of funding needs to be determined and set in ways
that ensure the financial self-sufficiency of India Post and allow it to
make decisions relating to growth and development. A sustainable
tariff policy for providing the basic postal services also has to be
determined. In view of the increasing participation in mail services by
private players there is a need to address the issue in a holistic
manner.
To effectively face the challenges of competition India Post also needs
to be able to respond to market forces quickly and efficiently – both in
pricing and product decisions. In order to do so, India Post will require
a certain degree of financial autonomy and commercial flexibility while
remaining accountable to its customers and to Parliament.

Governance Structure

The Department of Posts is part of the Ministry of Communications and

Information Technology, Government of India. The Secretary,
Department of Posts, as the Chief Executive of the Department, is also
the Chairperson of the Postal Services Board and Director General,
India Post. There is a need to revisit India Post’s governance structure
to provide an effective line of command so that India Post is able to
meet the challenges of current market conditions vis-à-vis other
players in the postal sector. India Post recognises the presence of
private competitors in the market, but there is also a need for
regulating the sector to ensure disciplined functioning and growth.

India Post expects in the near term to achieve self-sufficiency given

realistic prices for its core functions and other services. However, for
the purpose of operational efficiency and expansion of its activities,
funding of its capital requirement may require external resources. It
also expects to receive revenues from its financial services and other
fee based services. It will examine closely and rationalise its product
mix with emphasis on e-commerce, logistics and parcel services, etc.,
bearing in mind the need to maintain highest level of performance in
letter mail services, financial services and governance functions.

Private Sector Participation

India Post welcomes the opportunity to work with the private sector in
providing value added services and extending its product range
beyond the current core functions. Private sector’s participation in
providing support services is expected to enable India Post to serve its
customers better.

Physical Infrastructure

It will be the policy of India Post to bring its facilities within reach of
every citizen in the country. Since Independence, India Post increased
the number of post offices from 23,344 to 1,55,204. It is the largest
postal network in the world, with one post office serving 7160 people
and covering an area of approximately 21.2 sq. kms. Despite this only
1,37,508 out of 5,95,113 inhabited villages have post offices. Even if
only Gram Panchayat villages are considered, only 1,15,881 of them
out of a total of 2,34,755 have post offices.

With the 73rd Constitutional Amendment transferring funds, function

and functionaries in many development sectors to Panchayati Raj
Institutions (PRIs), there is a real need to increase connectivity and
provide communication and financial services to these bodies to enable
them to discharge their Constitutional roles. There is a need therefore,
to expand, strengthen and rationalise the rural branch network to
ensure full coverage. This can be done with funding assistance from
the Government for infrastructure support.

India Post not only needs to invest in physical structures and remedial
maintenance, but also in good housekeeping, computerisation,
transport facilities etc. This will result in increased efficiency, lower
costs, customer satisfaction and enhanced service delivery.

Financial Services
The Post Office Savings Bank Scheme is an agency function performed
by India Post on behalf of the Ministry of Finance, Government of
India. The Ministry of Finance remunerates India Post for this agency
work at a rate fixed from time-to-time.

Nearly 16 crore* people use India Post to save Rs. 3,23,781 crore as
on March 31, 2007. Out of this, deposits in savings bank account alone
is Rs.16,789 crore. There is, therefore, a need for India Post to
computerize and connect all its savings bank accounts so as to widen
and deepen the level of financial transactions and offer banking
services to the rural population. India Post sees a great opportunity for
increasing the number of accounts and volume of savings.

India Post will provide banking and financial transaction services to

cater to the needs of the rural population and help realise the policy of
financial inclusion for the “un-banked” rural masses. For deepening
and broadening its financial services, suitable agreements with
public/private sector banks will be forged, so that India Post can offer
its unique “last mile” connectivity to the customers. This will permit it
to receive fees for the service rendered to the banks and other
financial entities. Before this, however, adequate infrastructure and
connectivity coupled with application of appropriate software needs to
be in place.

India Post will also be the predominant agency for payments under all
social security schemes of Government such as Old Age Pension
scheme, Rural Health Insurance, National Rural Employment
Guarantee Scheme etc. Such a service will reduce delay and
inefficiencies in making payments of legitimate entitlements to the
poor, illiterate and uneducated masses who are more likely to have
confidence in the Post Office, than any other agency.

The urbanization of the country to levels of over 50% of population in

older urban agglomerations, new growth sectors and new
agglomerations, creation of special economic zones etc., has created
additional demand for postal and financial facilities. These urban
postal and financial services are essential in order to maintain
the flow of funds between urban and rural residents and it is necessary
to ensure safe and quick transmission of monies. Since the
competitors for such urban services are aggressive and efficient
private players, India Post will enhance and improve its delivery of
urban services in order to offer comparative standards of performance.

India Post will increase its market share in rural insurance. Postal Life
Insurance and Rural Postal Life Insurance are the instruments, which
will allow India Post to increase its market and business potential, as
also fulfilling the social obligation of insuring people. It will transform
the century old Postal Life Insurance into a commercial business entity
making its own investment decisions and

(1 crore = 10 million)

competing on level playing field with other insurance entities, while

conforming to requirements of IRDA norms.

Facilitating Governance Functions

India Post is an essential part of the governance of the country. It has

performed sovereign functions since its inception and is instrumental
in unifying the country and ensuring connectivity between far-flung
regions and between dispersed citizens, both within and outside the
country.

Its presence and operations have ensured that as a Government

organisation it enjoys high credibility and trust, and citizens have no
hesitation in approaching its personnel or visiting its offices. This
degree of confidence is precious and it can be leveraged to bring more
accuracy, efficiency and credibility to other governance functions that
depend crucially on identification of individual citizens.
It is therefore, possible, given government approval and
legislative support, for India Post to carry out maintenance of
electoral rolls, census operations and ensure passport verification etc.
This will be based on a National Address Database Management
System (with street and GPS addresses), which will be established. It
will also solve the “identification problem” that besets most
Governmental programs and policies. Investment in this facility will
enable the Union and state governments to allow citizens to avail of
their rights as well as enable the Government to identify and locate
citizens more accurately.

Connectivity

While expanding the Postal network, the policy of India Post is not only
to provide physical access to the people, but also to bridge the digital
divide. As a step in this direction, India Post has a Technology
Induction Plan, which would connect the entire population to the
electronic network. India Post will induct technology aimed at
providing new and better services, and more efficient management by
computerizing and networking all post offices using Central Server
based system. Induction of other state of the art processing systems
including mail-processing systems - so as to provide service on par
with global industry standards - will facilitate financial transactions
such as inward domestic and foreign remittances to and from India
Post’s customers.

Human Resource Development

The basis of any policy of sustainability and growth, especially of

labour intensive activities, is the productivity, capacity and morale of
its personnel. A greater focus on human resource development will be
given with the objective of enhancing and transforming the human
resource of India Post into a customer-friendly, techno-savvy and
efficient workforce led by managers attuned to their tasks and aware
of the competitive and accountable environment. Efforts will also
be made to increase productivity of human resources through
direct recruitment of technically qualified persons, training of
incumbents and various incentive schemes.

Increased productivity and higher performance will receive appropriate

incentives and the interests of the workforce will be safeguarded. India
Post will equip its workforce to achieve the standards of excellence
expected by its customers.

Conclusion

India Post is committed to meeting the challenges of the economy and

the need to ensure connectivity, communication and financial services
to every citizen. It also emphasises the need to expand and strengthen
its coverage of rural areas where 60% of the people reside and
maintain their livelihoods.

India Post believes that the new economy and modern markets require
it to become more financially autonomous and commercially flexible in
order to deliver its core functions and other services efficiently and to
high standards. It believes that a new legislative framework for
regulating the sector is an essential part of modernizing the sector and
ensuring its orderly and disciplined functioning and growth.
 Postal Communication-Traditional Products

1. Letter:

The communication is enclosed in an envelope and addressed.

Maximum weight 2 kilograms

Size prescribed Minimum Maximum

1) If the letter is in roll form

Any single diameter 10 cm 80 cm

Length + twice the diameter 17 cm 100 cm

2) If the letter is not in roll form:

Any single dimension 11× 7 cm 60 cm

(Length + Breadth)/ Height 90 cm

2. Inland Letter Card

Communication is contained on a sheet of paper with prescribed size & folding. Inland letter card is used for
transmission within India only.

a) Maximum weight 3 grams

b) Size prescribed

Unfold 26.5 cm × 15 cm

Flaps 1.5 cm on 3 sides

Folded 15 cm × 9 cm

3. Post Card

Open communication on a card of prescribed size. Available in two varieties: Single & reply post card. Post cards
are for transmission within India only. Dimensions 14 cm × 9 cm (length and breadth). Privately manufactured post
cards shall not be thinner or more flexible than an embossed post card, and will have the same size and thickness of
embossed post card. There are other varieties of Post cards also such as

a) Printed Post Card

Post cards containing communication recorded by printing, cyclostyling or by any other
mechanical process are classified as ‘Printed Post Cards’. Printed matter includes printed
pictures also.
b) Meghdoot Post Card
The portion next to the address is available for advertisement in four colours.
4. Book Packet

Maximum weight 5 kilograms

Size prescribed Minimum Maximum

In roll form length 10 cm 80 cm

Total length + 2 diameters 17 cm 100 cm

Other than roll form 10cm ×7 cm 60cm ×30cm×30cm

Note: Book Packet when sent in card form whether folded or not, shall be neither thinner nor more flexible than
Inland Post Cards.

Prohibitions:
a) There shall be no personal communication enclosed or written up on a book packet
b) It shall not contain any paper money, postage or other stamps, cheques etc Exception:
It may contain stamped self addressed post card or letter or wrapper.

5. Book Packet containing Printed Books:

Specifications are same as for book packet.

It shall not contain any publication published in regular intervals.
No advertisements permitted.

6. Book Packet containing periodicals:

Specifications are same as for book packets

Conditions:
The contents shall be periodicals registered with the ‘Registrar of Newspapers in India’.
The first or last page of the periodical shall have the superscription “Registered with the
Registrar of Newspapers in India under serial No………” printed on it.

7. Registered News paper:

A News paper is a publication consisting wholly or in great part of political or other news, with or without
advertisement.
It is published in large numbers at intervals of not more than 31 days.
It should have a bonafide list of subscribers.
If such news paper is registered in the office of the Superintendent or Senior Superintendent of Post offices of the
area where News paper is to be published, it will be treated as ‘Registered News paper’ for concessional rates of
postage.
There is no fee for registration.
The registration number allotted to the paper should be printed on the top of the front page of the News paper
preceded by the word ‘Registered”.

8. Blind Literature Packet:

India Post allows free transmission of blind literature packets up to 7 kilograms. Papers of any kind, periodicals and
books impressed in “Braille” or other special type for the use of blind are allowed to be transmitted by post as Blind
literature packets.
Size and packing is same as for book packets.
Conditions:
It must be sent by or to a blind person. No written or printed communication should be enclosed except:
i) the title and table of contents
ii) the key or instructions
iii) a label for return of the packet.

9. Pattern and Sample Packet:

It may contain bona fide trade patterns or samples of merchandise not having any saleable value together with or
without any matter which may be sent as a book packet.
Specifications same as in the case of book packets.
Maximum weight 2 kilograms.

10. Parcel:

Anything can be sent in a parcel excepting articles whose transmission is prohibited. It can contain single
communication to the addressee of the parcel. If the parcel is suspected to contain other than the permitted
communication, it will be opened in the presence of the addressee or his authorized agent, and each written
communication will be charged on delivery with double the letter postage. If the addressee refuses to pay the
charges, the parcel will be returned to the sender from whom the charge will not be recovered.

Size Minimum Maximum

Length as per letter 100 cm

Length + Girth combined

as per letter 180cm
(100×30×10)

Maximum weight: unregistered parcel: 4 kgs, registered parcel 20 kgs

11. Registration:

The postal article that is registered is given identification and is recorded at every stage of handling. Letters, letter
cards, Book and Pattern Packets, Parcels, News papers prepaid with postage may be registered at any post office for
transmission at any post office. The registered postal article is delivered specifically to the addressee.

12. Value Payable Letters and Parcels:

The VPL or VPP is paid for at the time of receipt.

Registered parcels, letters, book packets and news papers may be sent as VPL/VPP. An article which has no intrinsic
value can also be sent as value payable article.

13. Insurance:

Insurance covers all risks during the course of transmission by post. The following types of articles can be
insured:

• Registered letters
• Value Payable Letters
• Registered Parcels
• Value Payable Parcels

Limits

• Branch offices are allowed to book up to the value of Rs600

 • Other offices can book up to the value of Rs100000
• Insured value should not exceed the value of the articles insured.
• When articles having intrinsic value such as gold and currency notes are sent they should be insured for the
actual value of the contents.

The article to be enclosed in a strong cover sealed by means of identical seals, so that it cannot be tampered without
breaking the seals or in a special water tear resistant and tamper evident special cover.
Value Payable Post

The value payable system is designed to meet the requirements of persons who wish to pay for articles sent
to them at the time of receipt of the articles or of the bills or railway receipts relating to them, and also to meet the
requirements of traders and others who wish to recover, through the agency of the Post Office the value of article
supplied by them.

Value payable articles:

Registered Parcels, registered letters, registered book packets and newspapers prepaid with postage of
newspaper rates of postage and with registration fee may be transmitted by the inland post as value payable postal
articles, provided that the amount specified for remittance to the sender in the case of any such postal article does
not exceed Rs.5,000/- and provided that such parcels, letters and packets do not contain coupons, tickets, certificates
of introduction designed for the sale of goods on what is known as the “Snowball System”.

Declaration:

No such postal article as aforesaid will be accepted at any post office for transmission by post as a value
payable postal article unless the sender declares that it is sent in execution of a bona fide order received by him. At
any post office notified from time to time in this behalf by the Director General, the sender will in addition be
required to declare that the article is one the transmission of which by post as a value payable postal article is
permitted. No postal article as aforesaid will be accepted at these offices without such further declaration.

EXPLANATION: An article may be sent by the value payable post even though it possesses no intrinsic value.
Thus legal documents, bonds, policies of insurance, promissory note railway goods and parcel receipts, bills of
leading or ordinary bills for collection may be sent as value payable postal articles. In the case of a railway receipt of
bill of leading sent as a value payable postal article, it will be sufficient for the purposes of this rule if the article to
which railway receipt of bill of leading relates has been sent in execution of a bona fide order. In the case of the other
documents specified the documents must be sent in execution of a bona fide order to send the document itself.

Post Office from and to which V.P. article may be sent:

Value payable postal articles can be posted at any post office that is a money order office (with a few
exceptions) for transmission to any other post office that is a money order office.

Manner of Posting

(1) Every postal article intended to be transmitted by post as a value payable postal article must be presented
at the post office with the prescribed printed form in which the sender must specify the sum to be remitted to himself
full in the required entries (in ink) and sign the declaration required by clause 188. The sender must also write
clearly on the face of the article itself:
(a) in the upper left hand corner the letters “VP” followed by an entry in figures and words of the amount for
remittance to himself and

(b) in the lower left hand corner – his own name and full address

NOTE: The sender’s name and address may be indicated by clear impression of a stamp on the value payable
articles.

(2) Value payable articles will not be accepted unless the town of payment shown in the value payable money
order form is the one where the article has been booked.

(3) A receipt will be given to the person who presents the article.

Booking of value-payable articles in Bulk:

A procedure similar to that indicated in clause 167 for registered articles is available for the
convenience of firms and other institutions posting at least ten uninsured value payable articles daily. No extra
charge will be levied for this facility. Enquiries in this regard should be addressed to the local Superintendent
of Post Offices.

Conditions:

(1) No article will be accepted at any post office for transmission by post as value payable postal article if it is so
small or so covered with writing or sealing wax on the address side or otherwise made up in such a manner as to
render it impracticable to affix to the article the prescribed official labels of the Post Office.
EXPLANATION: This rule does not apply to an article which has an address labeled to it, provided that the label is
not so small or covered with writing on the address side as to render it impracticable to affix to that side the
prescribed official labels of the Post office.

(2) No article on which the amount specified for recovery from the addressee exceeds Rs.100/- will be accepted
at any post office for transmission by post as value payable postal article unless it is insured for at least the sum
specified for remittance by the sender.
EXPLANATION: This rule does not apply to value payable letters containing Railway receipts, bills, invoices,
documents, etc. of no intrinsic value and to value payable packet containing printed papers, books, etc., sent under
book packet rates.
Payment to Sender: When the amount due is recovered from the addressee, the sum for payment, to the sender will be
remitted to him by means of money order.

Detention in office of delivery and levy of demurrage:

If the addressee of a value payable postal article omits to take delivery of it within 7 days
following the date of its first presentation or the date of delivery to him or to his accredited agent of an
intimation of its arrival, the article will be returned to the sender on the 8th day:
Provided that if in the meantime the addressee has applied in writing to the post office for detention of the article for a
further period not exceeding seven days beginning with the said 8th day and pays the prescribed fee the article
shall not be returned to the sender until the expiration of the further period covered by the application. Any
fee so paid shall in no circumstances be refunded.

(2)When a value payable Postal article is returned to the sender under sub clause (1) the sender will be required to
pay any charges that may be due on it and to acknowledge receipt of the article by signing the form presented by the
postman. In no circumstances will any fee or fees prepaid by the sender be refunded.
Insurance of VP articles: The value declared for insurance need not correspond with the amount specified by the
sender for remittance to himself. Thus in the case of a watch returned after repairs by value-payable
post to its owner, the amount to be remitted to the sender of the watch would be only the cost of repairs while the
sum insured would represent the value of the watch itself.

Complaints regarding value payable articles:

(1) Wherever the sender article addressee of a value payable postal article makes a complaint
regarding the delivery of or payment for, the value payable postal article, he will be entitled to have an enquiry made
by the post office on paying the prescribed fee. The fee will be paid by means of a postage stamps or stamps
affixed to the letter of complaint. This fee will be refunded in cases where the complaint was found to be well
grounded.

(2) The complaint will be required to furnish full particulars regarding each value payable article to which the
complaint refers and to pay the prescribed fee in respect of each article. No complaint will be attended to unless made
within six months of the date of posting of the value payable article. The result of the enquiry will be
communicated by letter.

(3) When a complaint is made regarding payment for a V.P. article the V.P. money order will not be
produced unless and allegation of fraud or receipt practiced on the sender is put forward, and the V.P. money
order will only be available for inspection at the post office at which the Department finds it convenient to
permit examination.

(4) If a complaint is made by the addressee immediately after the receipt of a value payable postal article, that it was
sent dishonestly or fraudulently the Head of the Circle may if he is satisfied that there are prima facie grounds for
believing that the value payable postal article was sent with the intention of defrauding the addressee, withhold the
payment to the sender of the money recovered from the addressee. If after making such enquiries as may be
necessary, he is fully satisfied that the value payable postal article was sent with this intention he may order the
return of the article to the sender and refund to the addressee the sum of money recovered from him on delivery of
the value-payable postal article.
EXPLANATION: Impression of a stamping machine made b a competent authority shall be tantamount to affixing
stamps of corresponding value.

Responsibility of the Post Office:

The Central Government shall not incur any liability in respect of the sum specified for remittance to the sender in
respect of a value payable postal article unless and until that sum has been received from for remittance to the sender
in respect of a value payable within six months from the date of posting of the article.
Services Associated With Traditional Postal Communication

1. Certificate of Posting:
A certificate of posting is given as an assurance that letters and other articles entrusted to servants or
messengers for posting have actually been posted. India Post charges a nominal fee of Rs 3 for three
articles or less, for this service.

2. Recall of Articles:
During the course of transmission a sender could request the recall of postal article or ask to deliver it to
another addressee, provided the following conditions are met.
(a) It has not been delivered to the addressee.
(b) It has not been confiscated or destroyed by the competent authorities of the country
in which the article may be for the time being.
(c) It has not been seized by virtue of any law of the country of destination.

3. Poste Restante:
It is intended to cater to postal communication needs of travelers. All articles superscribed
C/O POSTMASTER or in any other similar way are called poste restante articles. A poste
restante article has to be collected by the addressee from the Post Office.

4. Post Box:
Customers may get their mail at the post office through Post Boxes which are rented out by the post
office. Only fully prepaid articles except parcels are delivered through post boxes. The customer has to pay
prescribed rent and a deposit. The customer will be supplied with a Delivery Ticket which should be
produced by the customer/his agent when demanded.

5. Post Bag:
This system is available in all delivery post offices. In this system a bag with a lock and keys in
duplicate are to be supplied by the customer. All fully prepaid unregistered articles addressed to the
customer will be placed inside the bag and handed over to the customer during the business hours
prescribed for window delivery.

6. Identification Cards:
Post office issues Identity cards for the benefit of travelers, tourists and other customers.
The card contains photograph of the holder, his signature and full description. The validity
period is three years.

7. Business Reply Service:

A person who wishes to get reply from his client can use this facility on payment of prescribed fees.
Such cards, envelopes can be posted by the client without any postage.
Speed Post

Speed Post : We deliver Excellence

Speed Post, the market leader in the domestic express industry, was started by
Department of Posts in August 1986 for providing time-bound and express delivery
of letters’ documents and parcels across the nation and around the world. In the past
20 years, it continues to be the market leader in the express industry with monthly
volumes exceeding 1.4 crores.

Speed Post ushered in a new era when ‘One India, One Rate’ scheme was launched
@ Rs 25 for all destinations across India, from Kashmir to Kanyakumari. Now, Speed
Post delivers ‘Value for money’ to every one every where, delivering local Speed Post
upto 50 grams @ Rs 12, inclusive of Service Tax. Walk into any of the Speed Post
booking centres across the country and experience the ‘joy of communication’

For corporate customers and to regular users, Speed Post provides ‘Home collection’,
credit facilities, on-line tracking, account management and personalised services.
Call your Speed Post Centre today.

Local Speed Post @ Rs 12

‘One India One Rate’ Speed Post @ Rs 25
Given below are the revised Speed Post rates effective 11th June 2007
Weight Local Upto 200 km 201 to 1000 km 1001 to 2000

Upto 50 grams Rs 12* Rs 25* Rs 25* Rs 25*

51 to 200 grams Rs 20 Rs 25 Rs 30 Rs 50

201 to 500 grams Rs 20 Rs 40 Rs 45 Rs 70

Additional 500 grams or part Rs 5 Rs 7.50 Rs 15 Rs 30

thereof
* includes services tax and education cess

Speed Post.. the high speed postal service

Speed Post links more than 1200 towns in India, with 290 Speed Post Centres in the
national network and around 1000 Speed Post Centres in the state network. For
regular users, Speed Post provides delivery ‘anywhere in India’ under contractual
service. Speed Post offers money-back guarantee, under which Speed Post fee will
be refunded if the consignment is not delivered within the published delivery norms.

Speed Post information, Complaints and tracking problems

Should you face any problem relating to Speed Post delivery or Speed Post tracking,
kindly call your Speed Post Centre or send email and a professional team of
customer service executives will assist you
City Telephone No Tel No -Manager Email id

Delhi 1800 119888 98680 21828 spc.delhi@indiapost.gov.in

Mumbai 022 2615 6125 022 2615 6093 spc.mumbai@indiapost.gov.in

Chennai 044 2829 2001 94444 04509 spc.chennai@indiapost.gov.in

Kolkata 033 2212 0476 033 2212 1160 spc.kolkata@indiapost.gov.in

Bangalore 080 2286 7302 080 2289 2045 spc.bangalore@indiapost.gov.in

Hyderabad 040 2346 3922 040 2346 3929 spc.hyderabad@indiapost.gov.in

Ahmedabad 1800 233 7999 079 2754 0419 spc.ahmedabad@indiapost.gov.in

Pune 020 2612 1570 020 2612 3443 spc.pune@indiapost.gov.in

For other centres, please get in touch with the Speed Post Centre
concerned or mail to speedpost@indiapost.gov.in

Speed Post Home Collection

With a view to provide convenience for the customers, Speed Post provides
collection from the premises of the customers through on-call collection and regular
collection at some of he towns. Call your Speed Post Centre today for collection
facilities.

Speed Post Money Order Service

It’s a unique service for sending money quickly through Speed Post. Customers can
send money through Speed Post across the nation and to Bhutan. It costs just Rs 10,
in addition to the money order fee.

Speed Post Passport Service

In a unique partnership, Department of Posts and MEA have come together to
provide convenience in getting passports. Applicants need to buy the Passport
application form available with the Speed Post Centre, fill it and submit it along with
the fee. Speed Post Centres will check the forms , send them to the designated
Passport Office for further processing and issue of Passport. The service is available
only for issue of new passports and not for the renewal of passports.

Speed Post International Service

Backed by Universal Postal Union, EMS Speed Post offers economical and faster
service to 97 foreign countries. Be it an important letter or University application
form, be it an export consignment or a business sample, Speed Post will take it
across with care. For international Speed Post tariff and destinations, click
here

Speed Post International information, Complaints and tracking problems

 For complaints relating to Speed Post International, please get in touch with
the Gateway centres at Delhi, Mumbai, Kolkata and Chennai.

City Telephone No Tel No. - Manager Email id

Delhi 1800 119888 98680 21828 spc.delhi@indiapost.gov.in

Mumbai 022 2615 6125 022 2615 6093 spc.mumbai@indiapost.gov.in

Chennai 044 2231 3282 94444 04509 spc.chennai@indiapost.gov.in

Kolkata 033 2212 0476 033 2212 1160 spc.kolkata@indiapost.gov.in

Compensation to be paid in respect of International EMS articles

Compensation to be paid in respect of International EMS articles

booked in Post Offices in India in case of loss / total theft / total
damage are as under :-

For delay - Speed Post Charges

For loss / total theft / total damage - 30 SDR (1 SDR = Rs. 65.8222
for 2009)

Opening a SPEED POST ACCOUNT

For corporate customers and regular users, Speed Post provides many value added
services including pick-up from the premises, convenient monthly billings, account
management facilities, assistance in import / export procedures of shipments,
corporate tracking facilities, volume discounts etc. When you open a Speed Post
account, you open the door to convenience and customized solutions, as per your
requirements. As an account holder of Speed Post, you will have the assistance of a
Marketing Executive in managing your accounts in all respects. For having the Speed
Post account, just fill this form on-line and submit it. We shall get in touch with you
soon.
Business Post

Business Post offers total business solutions for the business users by providing
tailor made services. It provides value addition to all traditional services offered by
the Post in the form of collection, inserting, addressing, sealing, franking etc.
Annual reports are accepted on pre-payment of postage in cash under special
licence.

Charges (these charges are in addition to the postage

Operation (per article) Unregistered Registered

Mail
(Rs)
Collection 0.10 0.15
Folding the contents before insertion 0.01 0.01

Folding the contents before insertion 0.02 0.02

which requires cutting
Insertion 0.05 0.05

Gumming 0.03 0.03

Franking 0.10 0.20

Pasting pre-printed labels gummed 0.02 0.02

Pasting pre-printed labels which are 0.05 0.05

not gummed
Insertion to be matched with the 0.05 0.05
address
Additional charges for articles 0.05 0.05
weighing more than 100 grams
Special handling 0.05 0.10

Manual addressing 0.15 0.15

Bill Mail Service

Communications in the nature of financial statements, bills, monthly account bills or any such other
items of similar nature may be posted by a service provider to customers atleast once in 90 days under
this service.

The Bill Mail Service does not include communication in the nature of letter mail or having
personal communication or exclusive commercial publicity material. Inclusions (those permitted under
Direct Post) are permitted at Rs 0.25 per insertion.

The minimum quantity of articles to be posted at a time is 5000. Rate of

postage will be Rs 3.00 for a weight not exceeding 50 grams and Rs 2.00 for
additional 50 grams or a fraction thereof. The mails will be received at identified
location provided. Bill Mail shall be fully sorted pincode wise and bundled delivery
post office wise. There is no credit facility.
Electronic Intimation of Delivery (e-IOD)

Introduction

e-Intimation of Delivery (e-IOD) is a value added service, which provides electronic information about
delivery of articles through e-mail, Department’s web site or electronic web based access to the senders.
Delivery information of e-IOD articles would be uploaded by delivery post offices on to the central server,
and an e-mail would be generated to the mail box of the sender at the e-mail address provided by the
senders at the time of registration. The senders could also be provided a limited access to e-IOD server to
download the delivery information in respect of articles sent by them.

If the customers need a paper-based proof of delivery, they can continue to use the Acknowledgement Due
(for registered articles) or PoD (for Speed Post and EPP) till other paper based proof of delivery services
are devised.

The e-IOD service would be offered initially with Bill Mail Service, and gradually with other services
offered by the Department of Posts. Conditions for offering the e-IOD service (e.g. the minimum no. of
articles to be tendered, manner and place of tendering them etc.) may differ for different products/services,
and would be laid down from time to time.

Conditions governing e-IOD facility

• E-Intimation of Delivery (e-IOD) shall be offered only to bulk customers (as

defined by the Department from time to time in respect of different
products/services).
• In the case of Bill Mail Service, the service is extended to all the customers
who satisfy the conditions for sending Bill Mail Service. They have, however,
to register themselves for the service.
• You can avail the e-IoD service by tendering the articles at the office
indicated in the registration certificate.
• For availing e-IOD service, you are required to print a bar code on the
address side of the articles or envelopes containing articles. In case, a window
envelope is used and the bar code is printed on the article and not the
envelope, the bar code should be fully and clearly visible through the address
window in a scannable manner. It would, however, be preferred that bar code
is printed on the envelope itself. Alternatively, the bar code can be printed on
both the envelope and the enclosure In such cases, the bar code shall be
affixed in the right bottom corner of the envelope, leaving at least 5 mm
space from the both edges of the envelope
• Though printing of bar code would be preferred, there may be no objection if
pre printed bar codes are affixed, instead.
• The specifications and other technical details of Bar Codes to be printed on
articles availing e-IOD service are annexed.
• You would be allotted a bar code range, from which you would print the bar
codes serially on articles tendered for availing e-IOD service. When you reach
 the end of the range, you can start from the beginning, again.
However, if you reach the end of range within 6 months, do not
proceed further, and ask for allotment of additional range.
• An amount of Re. 0.50 (50 paise) per article shall be charged for e-IOD
service. The charge would be paid in the form of postage/frank etc. For
example, for a Bill Mail Service article requiring a postage of Rs. 3 for weight
up to 50 grams, and Re. 0.50 for eIoD facility, the postage affixed/franked
should be Rs. 3.50
• For availing e-IOD service, the articles presented at the Office of
Acceptance/Booking must be duly sorted delivery post office wise and bundled
PIN code wise. You are also required to bring along with articles, a statement
showing range of bar code on the mail pieces at the time of posting. The
format for the information to be furnished is given below.
 • If the articles are received in more than one bundle (e.g. for different
PIN codes), the check slip tied to the bundles should also contain
information on bar code range affixed / printed on the articles therein.
• A receipt would be generated by the computer after acceptance of articles.
This would be supplied to the customer by office of posting. In case there is a
problem with this, the office may sign a copy of the format mentioned in (h)
above and return it to you.
• Over 5,000 post offices have already been computerized, and more offices are
being computerized rapidly. Therefore, the Department of Posts would be able
to provide e-IOD for most of the articles. However, it would not be possible to
provide e-IOD for articles to be delivered from non-computerised offices, and
it will also not be possible to check at the time of acceptance as to whether
any articles were destined for non-computerised offices. Therefore, the
Department would not be held liable for non provision of e-IOD in such cases,
nor would it be liable to return the e-IOD charges.
• While the Department will try its best to provide the e-IOD, there could be
cases where the information is not provided on account of unavoidable
technical, administrative or any other reasons. The Department would not be
liable to return e-IOD charges or to give any other compensation in such
cases.
• The delivery information would start coming to you by email after one day of
posting, and will continue coming for next few days. However, no intimation
would be issued in respect of articles booked more than 10 days before. In
case you do not receive an intimation within 10 days, but would still like the
Department to check, you must take up in writing with the office where you
posted the articles. However, no such request would be entertained after 15
days of posting the articles.
• On request, the customers could also be provided access to India Post e-IOD
server to download delivery information related to articles submitted by them.
However, the system would be able to provide the information only in respect
of articles booked till 15 days before the inquiry.
• e-IOD system gives information only with reference to the bar codes, and
does not keep any information regarding the addressee or his address. It
would not be possible, therefore, to give any information on that or any other
connected account.
• Requirement of Despatch Slip and Franking Machine Dockets etc. prescribed
for machine-franked articles under existing rules and procedure would also
continue.

Specifications for Bar-Code for e-IOD service

• The bar code would contain 13 characters (only numeric). First two characters (digits) of the
barcode would denote the numeric code of the concerned postal region in the Circle. The next
eleven characters would be in a serial order. The range of numeric codes given to the circles as
wells as numeric code given to postal regions are given in the end.
• Bar Code Dimensions:
• The print quality will have to be assessed according to standard ANSI X3.182-1990, which
specifies a reader light beam diameter of 0.127 mm and a light beam wavelength of 630 or 660
nanometers.
• The minimum level of print quality shall correspond to letter “B” according to the notation of this
standard. Digits of bar code must also be printed in the usual manner, above or below the bar code
symbol.
• The bar code symbology code 39, with 13 digits (without any check digit) is the basis for
the bar-code for the e-IOD articles
• Circles should assign specific range of bar code, within the parameters laid down in this regard, to
customers mailing large quantity of articles. However, it should be ensured that range allotted is
large enough so that no bar code number is re-used within a period of 6 calendar months.
• In case of window envelope, the bar code printed on the content of article should be visible, and
scannable through a handheld/ cordless bar code scanner, through the window envelope.
Alternatively, a pre-printed bar code can be affixed on the address side of the envelope.
• If the bar codes used by the customer do not conform to any of the conditions given herein, e-IOD
cannot be ensured in such cases.
• A specimen of the bar code using the above parameters is reproduced below.

• However, this reproduction is only illustrative. Bar codes produced by the customers must
conform to the specifications mentioned above.
National Bill Mail Service

National Bill Mail Service (NBMS) is meant for destinations other than local ones which are served by
the Bill Mail Service

NBMS articles will be accepted at BMS centres

NBMS articles have to be submitted in pincode wise bundles, with a check slip indicating pincode
tied with each bundle
Charges for NBMS

• First 50 grams – Rs.5/-

• Every additional 50 grams – Rs.2/-

• No additional charge for electronic intimation of delivery (e-IOD

provided the customer has registered with the Post Office for e-IOD
and the bills are printed/affixed with barcodes prescribed for e-IOD
Minimum number of articles to be submitted at a time for NBMS would be
10,000
ePayment

With its tremendous reach and expertise India Post specializes in acceptance of payments across the
counter and their consolidation. e-Payment is a ‘Many to One’ service through which bills (telephone,
electricity etc) paid by customers in post offices are electronically consolidated. The key features of the
service are as follows:

Post Office collects bill payment across the counter from customers for Service Providers or
billers like BSNL, Airtel, RTOs, etc.
Post Office issues a receipt to the customer and accounts for the transaction.
The collection data is updated into a Central Server and is accessible to the Biller through a
web interface.
The accounts are consolidated electronically and amount paid to the Biller at one point
convenient to the Biller.
Biller can also upload details of bills which facilitates the customer to pay bill amount at post
office even if bills are not received.
Billers can download the collection details in formats required by them.

Any organization that wishes to become ePayment biller may contact the Postmaster, Senior
Superintendent of Post Offices, Director of Postal Services or Postmaster General concerned.

Who can be the biller?

The service provider category includes almost the whole gamut of the service
industry-
• education,
• finance
• telecommunication,
• electricity,
• water supply,
• government (land revenue, property tax, income tax, police, etc)
The frequency of payment could be fortnightly to annual.

Biller should provide following information:

• Biller Name: Name of the biller (maximum 15 characters) as to be printed in

customer receipts.
• Biller Description: Full Description of biller.
• Biller Address, city and Pincode.
• E-mail id of biller.
• Details of bills: bill is for what purpose.
• Billing periodicity: monthly, bimonthly, quarterly etc
• Whether customer receipt numbers to be in specific format? If yes receipt
number width, prefix and suffix characters if any.
• Description field names with maximum field width, specific field formats if
any, date formats, whether field to be printed in customer receipt.
• Amount fields with amount receiver name, office through which payment is
desired to get, amount maximum and minimum limits if any.
• If bills can be accepted by scanning barcodes then from character and to
character of each fields with field name and other details as above should be
provided.
 If biller wants to upload bill details:

• Upload file format: either plain text or XML.

• In case of text file format field separator (delimiter) character and field
positions in text file.
• In case of XML format XML tags for each fields in file should be provided.

If biller wants to download collection details:

• Mode of file transfer: either email, ftp or http

• In case of email, email address should be provided.
• In case of ftp, ftp address, folder name, user name and password have to be
provided.
• In case of http, collection details can be viewed by logging into our web site.
• File format: either plain text or XML.
• In case of text file format field separator (delimiter) character and order of
fields in text file.
• In case of XML format XML tags for each fields in file should be provided.
• Periodicity of file download.
• Whether file is to be zipped, or file should contain header.
• Required file extensions (.txt, .doc etc)
Express Parcel Post Changing the way you do business

The Post is more than just letters. India Post offers you effective solutions for sending parcels across India.
Express Parcel Post is our fast and reliable parcel delivery service for businesses. A contractual service that
assures fast and time-bound deliveries of your parcels up to 35 kgs, through Surface Transport. We offer
you one more convenient solution to your delivery needs – Express Parcel Post.

Distribution solutions

Over the years India Post has focused its energy on providing services that delight the customers. With an
all India coverage, door to door service and value for money, Express Parcel Post offers the best
distribution to its customers. Whether it is the distribution of parcels to businesses or to retail customers,
Express Parcel Post will undertake it in a professional manner. The service is available only for domestic
consignments.

Door-to-door delivery service

Express Parcel Post makes the task of sending your parcels simple and hassle free. It offers door to door
service including pick-up and delivery. When you have parcels to be sent, just call us and we will arrange
for collection from your premises.

Business Parcel agreements

Express Parcel Post caters to the corporate customers and business establishments who have large volumes
of parcels to be sent. On signing the Business Parcel Agreement, you will get tailor made and flexible
business solutions based on your needs. The service is not available for retail customers.

Cash on Delivery facilities

As a part of the business agreement, Express Parcel Post provides COD service (VPP) upto Rs 50,000. The
service will be very helpful for mail order companies to collect the money through India Post.

Opening an Account

For corporate customers and regular users, Express Parcel Post provides many value added services
including pick-up from the premises, convenient monthly billings, account management facilities, volume
discounts etc. When you open a account, you open the door to convenience and customized solutions, as
per your requirements. As an account holder, you will have the assistance of a Marketing Executive in
managing your accounts in all respects.

For having the Express Parcel account, just fill this form on-line and submit it. We shall get in touch with
you soon.

Opening an Express Parcel Account

Weight limit

Express Parcel Post can move upto 35 kg for each parcel . This means whether you want to send a small
packet containing books or a large parcel , Express Parcel Post provides you the solution.
 Money back guarantee

We assure safe delivery of parcels according to the published delivery norms. If the delivery norms are not
met, charges will be refunded. In case of loss or damage, the compensation is limited to Rs. 500 or actual
value of Parcel Post / damaged, whichever is less.

Tariff structure

Minimum weight is 2 kg and Maximum weight is 35 kg. Based on the distance and weight of the parcel,
the rate structure is as follows:

Category Rate upto 2 kg For every additional For every additional

kg: 3 kg to 10 kg kg: beyond 10 kg
Local 25 3 2
Upto 500 km 40 5 4
501 – 1000 km 50 10 8
1001 – 2000 km 60 20 15
Above 2000 km 80 25 20

Service tax and education cess will be charged extra

For large volumes, we offer special rates. Please contact the Manager of the Speed Post Centre in your
town in this regard.
Speed Post Passport Service

The post is no longer what it was. It is going through a period of

profound change. Department of Posts has been taking initiatives , the
most recent being the Speed Post Passport Service - a unique
partnership between the Department of Posts and the Ministry of
External Affairs for the convenience of passport applicants.

Now the passport applicants have just to follow five simple steps.
There is no need to go to the Passport Office all the way, instead they
can walk to the nearest Speed Post and experience the ease of getting
a passport.

Step
Purchase the Passport Application Form from the Speed Post Office.
-1
Step
Fill in the Passport Application Form.
-2
Step Get Demand Draft for the amount payable to Regional Passport Officer
-3 towards the Passport Fee
Step Submit the Passport Application Form to the Speed Post Office along with the
-4 necessary documents.
Step
Relax! The Passport will reach you through Speed Post.
-5

Highlights of the Service

Speed Post Passport Service essentially involves the following:

Sale of Passport application forms along with envelope

Acceptance of Passport application forms from the customers on
behalf of the Ministry of
External affairs
Checking the Application forms with reference to the Check List
Despatch of the Application form to Regional Passport Office through
Speed Post.
Delivery of Passport through Speed Post Service

Type of Passport Application Forms to be accepted

Application forms for the issue of new passports will be accepted at

the Speed Post offices

Other application forms (issue of official passports/diplomatic

passports, miscellaneous
 services) will not be accepted.

Charges for the Services

Now you can submit your passport applications at more than 1000
post offices across the
country, at no additional cost.

Sale of Passport application form along with the envelope - Rs. 20/-
Charges for Speed Post Passport Service - NIL

Documents to be attached

Along with the application, please attach attested or self-attested copies of

documents mentioned in the Information Booklet. Originals of the documents should
be produced at the Speed Post Offices.

Customer Service

The applicants can know the status of their passport by calling the
Tele-enquiry number. The applicants need to quote the key number (allotted to
them) while making the inquiries.

List of Post Offices / Speed Post Centres providing Speed Post Passport
Service

The applicants can know the status of their passport by calling the
Tele-enquiry number of the Regional Passport Office. The applicants need to quote
the key number (alloted to them) while making inquiries.

Customer Helpline

The applicants can know the status of their passport by calling the Tele-enquiry number. The
applicants need to quote the key number (alloted to them) while making inquiries.
Media Post

India Post offers an unique media concept to help the Indian corporate and the

Government organizations reach p

otential customers through Media Post. Creative, cost-effective and personalized , it is over
packed . Absolutely no other media can match the sheer expanse of India Post in terms
of volume and reach. Media Post - an innovative & effective vehicle for Brand and
Marketing managers to communicate their corporate messages across the nation.

Now, your brand could take the fast track and reach the masses at a low cost with Media
Post.

Extensive Reach

India Post delivers 1,575 crore mails every year linking every nook and corner of the country
through a network of 1,54,149 post offices and 5,64,701 letter boxes. You can use the following
for your branding exercise.

Advertisement on postcards, letters, aerogrammes,

postal stationary etc.
Space sponsorship options on letter boxes.

Volume

India post handles more than 3000 million pieces of unregistered mail every year, reaching out to
million of households in the country and the world.

Every time a person sends or receives a postcard, an inland letter or an envelope, he gets to see
your logo or your message. The Aerogramme even gives you the opportunity to make a global
impact.

Language no Barrier

Postcards, Inland Letters and Money Order Forms can carry your message in any Indian
language or in English. Aerogramme will carry your message in English only.

Colours of Your Choice

On Aerogramme and Postcards, the printing can be done in four colors of your choice.

Cancellation of Mail

• Space available 2" x 1"

Greeting Post- Wide range of Delightful Cards

Innovative Product

Welcome to the world of Greeting Post ,a new range of delightful greeting cards, brought to you by India
Post. These cards come ready with pre-paid postage envelopes thereby eliminating the need to affix
stamps: a unique concept for the first time in India. What’s more fascinating, the postage stamps are an
exact replica of the cards inside.

Advantage Greeting Post

And it’s not only convenience that these cards offer, but a lot more. Through Greeting Post you can express
yourself perfectly on every occasion, festival or event. Few would miss the warmth reflected in their
beautiful designs and pleasing colours Which undoubtedly makes them an absolute joy to receive.

Where you can Get

The cards are being sold through the private distributors of the Greeting Cards and the stationary shops.
The Cards and the envelopes with the embossed stamp will be sold together. Greeting Cards are available
at all major Post Offices.

Features

Greeting Post is yet another innovative product of India Post comprises of a card with envelop with pre-
printed postage stamp upon the envelope. The envelope contains multi coloured embossed stamp (which is
a miniature replica of the design that appears upon the card) of 5 cm x 4 cm x 3 cm of the denomination of
Rs.5/- written on the stamp . Thus you need not affix postage stamps on the envelope thus saving your time
of going to post offices and standing in the quue. The Greeting Card also has in built a round stamp in gray
blue on the back of the card precisely on the flap. All the rules and regulations for the postage dues will be
applicable to the Greeting Post. As per the current rules, Rs.5/- postage entitles the sender to send the
article to any part of the country up to 20 grams. The same rule will be applicable for the Greeting Post
also.

Dimension and Types

We have two types of varying Size.

Small size card 10.5 cm x 16.5 cm

Large size card 12 cm x 18.5 cm

There are 56 designs available right now.

Pricing
 Small size card Rs.13/-

Large size card Rs.16/-

Both cards are priced inclusive of postage.

Logistics Post

Your partner in Supply Chain Management:

Logistics Post – a brand new service from India Post, for sending your parcels and large
consignments, across the nation and around the world. Logistics Post manages the entire
distribution side of the logistics infrastructure from collection to distribution, from storage to
carriage, from order preparation to order fulfillment. Logistics Post is an ideal service for
sending large consignments including multi-parcels, just-in-time parcels, bulk-break
consignments and goods of any weight. While Parcel Post offers weight upto 35 kg, in
respect of Logistics Post, there is no weight limit. Logistics Post offers not only physical
logistics services but also provides comprehensive supply chain management services,
leading to improvement in the service level efficiency.

Products under logistics Post:

Ø Parcels and Multi-parcels

Ø Just-in-time goods

Ø Bulk-break consignments

Ø Warehousing services

Ø Pick and Pack services

Ø Reverse Logistics

Ø Surface Logistics

Ø Air Logistics

Ø International Logistics Solutions

FTL Service and LTL Service:

Under this service, customers can send their consignments either in full truck load (FTL) or
Part-load (LTL) , one parcel or multi-parcels, based on their requirements. It is flexible and
convenient. Logistics Post uses a special network for carrying and delivering packages and
consignments across the nation. It moves the shipments by road, rail and air and ensures
safe and timely delivery.

Door to door service:

It offers you a distribution process with matchless reliability and efficiency from Department
of Posts. It is a door to door service so that your supply chain management is smooth and
hassle free. You slash the inventory costs and streamline your distribution process.

Tailor-made solutions:

With a high growth Indian economy in India, transport and logistics take on a new
dimension in any business. Logistics Post can cater to any demand for moving goods,
parcels and consignments in terms of delivery deadline and quality of service. Further, it
offers the possibility of monitoring the delivery progress at all times. Whether you want to
distribute your computers across the nation or to send your auto parts to the distributors,
Logistics Post provides you a tailor-made solution.

Distance and weight-based tariff:

The tariff is based on weight, volume and distance. The weight slab is 50 kg. for each
consignment, a docket fee of Rs 100 is payable in addition to other charges based on
weight, volume and distance. For corporate customers, we offer tailor-made services, with
special rates.

Logistics Post Air rates: per Kg

Logistics Post Air Service: Rates applicable from 16-03-2008 to 30-06-2008

 Standard Bulk Rate Bulk Rate
Rate – SR Bulk Rate BB 250 BC 1
-BA 50 KG KG & TONNE &
SECTOR Upto 49 kg & above above above
CCU - GAU 19 19 17 14
CCU - IMF 23 23 21 14
CCU - IXA 24 24 22 15

GAU - IMF 14 14 13 9.75

GAU - IXA 15 15 12 10.5
GAU - CCU 15 11.5 7.3 6.65

IMF - IXA 14 14 10.5 10.5

IMF - CCU 18 13.5 9 6
IMF -GAU 19 19 15.2 14.25

IXA - CCU 12 9 6 4
IXA - GAU 17 17 17 13.6
IXA - IMF 18 18 18 16.2

• CCU - Kolkata, GAU - Guwahati, IXA - Agartala, IMF - Imphal

• First weight slab will be 10 kg. Thereafter, the rates will be for every kg.
• For flowers, 25% more than the prescribed rates
• Service Tax and Education Cess as applicable, will be extra

Multi-modal transport:

Based on the specific requirements of the customers, the consignments are sent by road,
rail or air. India post has the exclusive privilege to have railway mail service in large
number of trains, which can carry Logistics Post consignments conveniently. Further, we
have a fleet of vehicles to transport the consignment by road.

Multi-person delivery:

The consignment may be delivered in one lot to one consignee or to multiple persons, as
per the directions of the customer. With Logistics Post, your distribution task
is made easy and efficient.

Warehousing:

To make logistics operations cost effective and efficient, Logistics Post provides
warehousing options (storage of goods before dispatch/ delivery) to the customers, on
payment of warehousing charges. India Post can provide you warehousing options in most
of the towns. This enables you to bring your products closer to your customers.

Pick and Pack services:

Logistics Post will make the entire Logistics operations smooth by providing ‘pick and pack’
facilities based on specific requirements of the customers. Each consignment will be packed
with the specific goods, as desired by the customer.