Breakthrough innovation in logistics

Rivigo is best positioned to serve Industries in India

1. Rivigo, one of leading logistics players in India, offers full stack service: Prime
(Full Truck Load), Zoom (Part Truck Load), Green (Cold chain) across the
country

2. Shortest transit time (40-50% lower than typical industry) with high reliability
(95%+) through disruptive operating model and strategic partnerships with OEMs
(Ashok Leyland & JK Tyre)

3. Error free operations through complete automation

4. Extensive experience of handling high value consignment – security ensured through

multiple solutions like cargo caging, electronic lock systems, etc.

5. Strong client base (working with leaders across industries) and have developed
customized solutions for various clients

6. Professional management, strong and experienced tech team and well-trained

operations team
• 800 employees across locations
• 100+ member technology team

2 |
Challenges in the Indian road logistics industry
Customers
4 - 5 days
Average long-haul
Rs. 18000-23000 Drivers transit time
Monthly income
Low reliability
No visibility /
20-25 days transparency
In a month spent
away from home Unprofessional services

7-10 nights
In a month
spent at a
petrol pump or Truck Owners
roadside
Plagued with
social ills – high 50 - 55%
percentage of Average truck utilization
AIDS, high
fatality/accide Marginal & inefficient
nts, social operations
stigmas
Load variability

High level of intermediation

High-churn
3 |
Rivigo has created an unparalleled service level in the industry..
Unique driver relay
Driver changeover at every 250 Kms at our pit-stops
• Every driver returns home the same day – better lifestyle, health and safety.
Turnaround time for clients reduced by 70%
• Trucks operating time increases substantially – higher efficiency and lower costs

Resilient pan India 24x7 network

24x7 network reliability • Pan India route network
• 40+ fully operational pit stops
• 6 mother pit stops
• Own fleet
• 100+ Ashok Leyland service engineers all over India
• Strategic partnership with JK Tyres

Complete automation of operations

• Smart exception based controls using OPC (Operations Planning & Control)
app
• Paperless operations at pit stops – Android based Pit stop app
Technology • Driver app (pilot launched) for driver fatigue control, advance duty intimation,
complete driving instructions and instant driving performance report upon trip
completion
• Asset tracking for location alerts and vitals
• Fuel management portal for fuel efficiency and real time pilferage alerts
• Driver ERP for driver hiring through algorithm based selection criterion and
end to end driver management
• Client app for real time vehicle tracking, ETA, status updates and trip reports
4 |
We have a wide reach of 100+ cities across the country...

NORTH EAST
• Agra • Lucknow • Bhubaneshwar • Jamshedpur
• Ajmer • Ludhiana • Bokaro • Kharagpur
• Allahabad • Meerut • Coochbehar • Kolkata
• Alwar • Moradabad • Cuttack • Muzzafarpur
• Ambala • Neemrana • Dhanbad • Patna
• Amritsar • Noida • Gangtok • Ranchi
• Baddi • Panipat • Guwahati • Siliguri
• Bareily • Pantnagar
• Bhilwara • Rewari
• Bikaner • Rohtak CENTRAL
• Chandigarh • Roorkee • Bhopal • Nagpur
• Dehradun • Sonipat • Dewas • Pithampur
• Delhi • Udaipur • Gwalior • Raipur
• Faridabad • Varanasi • Indore
• Ghaziabad • Zirakpur • Jabalpur
• Gorakhpur
• Greater Noida
• Gurgaon
WEST SOUTH
• Haridwar
• Ahmedabad • Panjim • Bangalore • Madurai
• Hissar
• Ahmednagar • Pune • Belgaum • Mysore
• Jaipur
• Aurangabad • Rajkot • Chennai • Pondicherry
• Jalandhar
• Greater Mumbai • Solapur • Coimbatore • Vizianagaram
• Jammu
• Halol • Surat • Hassan • Vijayawada
• Jodhpur
• Jamnagar • Tarapur • Hosur • Vishakhapatnam
• Kanpur
• Morbi • Thane • Hubli-Dharwad • Tirchy
• Karnal
• Mumbai City • Vadodara • Hyderabad • Tirupur
• Kota
• Nashik • Vapi • Kochi/ Ernakulam • Trivandrum
• Kota
• Mangalore • Tumkur

5 |
Rivigo is best positioned to serve Industries in India

1. Rivigo, one of leading logistics players in India, offers full stack service: Prime (Full
Truck Load), Zoom (Part Truck Load), Green (Cold chain) across the country

2. Shortest transit time (40-50% lower than typical industry) with high reliability
(95%+) through disruptive operating model and strategic partnerships with
OEMs (Ashok Leyland & JK Tyre)

3. Error free operations through complete automation

4. Extensive experience of handling high value consignment – security ensured through

multiple solutions like cargo caging, electronic lock systems, etc.

5. Strong client base (working with leaders across industries) and have developed
customized solutions for various clients

6. Professional management, strong and experienced tech team and well-trained

operations team
• 800 employees across locations
• 100+ member technology team

6 |
Rivigo offers shortest transit time on surface:
50-70% lower than industry TAT in Prime (Full Truck Load)

Route Route
60 60
40 48 -42%
40 -35% 40
26 28
Delhi - Mumbai Mumbai - Chennai
20 20
0 0
150 150
96 102
100 -54% 100 -57%
Delhi - Bangalore 44 Bangalore - Kolkata 44
50 50

0 0
100 150
72 96
-50% 100 -50%
Delhi - Kolkata 50 36 Chennai - Delhi 48
50

0 0
150 150
96 110
100 -48% 100 -58%
Mumbai - Kolkata 50 Delhi - Guwahati 46
50 50

0 0
TAT of a typical trucker (hrs) Rivigo TAT (hrs) 7 |
Breakdown prevention through pre-inspections, maintenance and 24x7
vitals monitoring
Timely Pre-Inspection & Maintenance Checks
• Pre-inspection checks performed on trucks before
start of every trip to reduce possibility of
breakdowns
• Scheduled maintenance performed after every 20000
kms run by truck to repair or replace faulty parts
• Process for pre-inspection and scheduled
maintenance managed through Fleet ERP employing
a ticketing system for tracking scheduled jobs
RIVIGO BOSS - MAINTENANCE SCHEDULE 20,000 SERVICE
SL No Description To be Checked/ corrected by
Engine
1 All Filters mounting bolts ? AM
2 Diesel Filter Replacement ? M
Check for oil leak
3 Sump ? AM
4 Valve cover ? AM
5 Timing cover ? M
6 Rear End Main Oil Seal ? M
7 Oil filter and oil cooler mounting area ? AM
8 e. FIP mounting area ? M
9 f. Power steering pump ? AM
10 g. Turbocharger feed & drain pipes ? AM
11 h. FIP and compressor oil supply pipe at banjos. ? S

24/7 vitals monitoring

Check
12 Check fuel line for any leak. ? M S
13 Exhaust manifolds for any leaks & tighten if required ? AM
14 Air pipe clips from Turbo outlet to intake manifold for any leaks ? AM
15 Turbocharger mounting & Drain Pipe Fastners ? AM
Cooling system – Check
16 Coolant level and for any leaks in the hoses ? M
17 Water pump for any leak from seal ? M

• Vitals desk monitoring truck round the clock for M

18 Fan belt for correct tension & adjust if required (applicable only for LE models) ?
19 For any leaks on radiator, hoses & clamps ? AM
20 Do Enginer overheating test by using polythene on DAT in place of CAP
Steering

any problems in vitals (Air brake pressure, 20

21
22
Drag link & track rod ball joint nuts
Reservoir – cap, hose & pipe joints
Stg Pump & Pipe Banjo Oil Leak
?
?
?
AM
AM
M

Cabin

Engine oil pressure, RPM, Coolant temperature) 23

24
Check for oil leak
Coil spring dampers
Lubricate
? M S

25 Lubricate latch pawl & check strap locking pin and cab latch at rear of cab. ? M

•
Check

Uses a alerts based / ticketing system to arrange 26

27
Working of door locks, keys, window winding mechanism, quarter glass
opening, quarter glass locking
Windscreen washer for working & clean wipe pattern
?

?
AM
AM
28 All mirrors for adjustment ? AM

vehicle at repair locations while planning 29

30
Front axle
Cabin front mounting bracket mounting bolts (130 Nm)
Cabin rear damper mounting bolts
?
?
AM
AM

31 Track rod ball joint nuts & pinch bolts ? M

replacement vehicles 32
Clutch
33
Lubricate king pins

CRB Noisy operation

?

?
AM

S
34 Clutch booster air & hydraulic connections ? M
35 Clutch master cylinder pipe connection ? M
Check for the condition of abrasive sleeve condition on CSO cable and replace
36 ? AM
if needed
37 Clutch pedal free play ? M
38 Clutch pedal for full operation ? S
Gear shift arrangement for smooth gear shift operation (cable setting
39 ? S
dimension)
40 Centre bearing for any noise ? S
Gear Box
41 GB Oil Filler Elbow condition ? AM
42 Output flange oil seal ? M
Exhaust system
43 Flexible pipe condition & leaks ? AM 8 |
44 Silencer pipe connection for leaks ? AM
Strong focus on safety

Relay model ensures no To reduce transit time we focus 3 Continuous efforts to improve
1 2
driver fatigue on reducing unscheduled stop safety through trainings and
technology adoption
90% of pit
Client WH Unscheduled stops
stops are Education and Training
Number per trip A
located within • Safety training
300km of 5
• Weekly safety briefings
Pitstop #1 each other 0 • Safety week every 3 months
Feb Mar Apr

B On the job re-enforcement

Pitstop #2 Pilots have • Performance dialogues with
Duration per stop (min/stop)
mandatory pilots after each trip
2hr stop overs 20 • Monthly report card with safety
at each pit 10 score
Pitstop #3 stop before
0
• Safety Sujhaavs discussed and
return duty implemented every 15 days
Feb Mar Apr
• Safety rewards every month
….
Speed • Testing for alcohol/substance
Pilots have abuse before start of each trip
% time speed is >70kmph
mandatory 15%
…. 10hr rest
10% C Technology adoption in trucks
between • Operational safety – preventive
duties on 2 5%
maintenance and 24X7 vitals
successive 0%
monitoring
Client WH Feb Mar Apr
days • Speed governors in all trucks
• Adoption of autonomous
braking systems
9 |
Rivigo is best positioned to serve Industries in India

1. Rivigo, one of leading logistics players in India, offers full stack service: Prime (Full
Truck Load), Zoom (Part Truck Load), Green (Cold chain) across the country

2. Shortest transit time (40-50% lower than typical industry) with high reliability
(95%+) through disruptive operating model and strategic partnerships with OEMs
(Ashok Leyland & JK Tyre)

3. Error free operations through complete automation

4. Extensive experience of handling high value consignment – security ensured through

multiple solutions like cargo caging, electronic lock systems, etc.

5. Strong client base (working with leaders across industries) and have developed
customized solutions for various clients

6. Professional management, strong and experienced tech team and well-trained

operations team
• 800 employees across locations
• 100+ member technology team

10 |
Complete automation of operations to build business scalability

 IoT based data systems integrating communications, control and

information process across the logistics network

 Smart visualization tools for exception based controls

 Client app and integration for visibility, ETA updation and performance
reports

 Driver app (pilot launched) for driver fatigue control, advance duty
intimation, complete driving instructions and instant driving
performance report upon trip completion

 Robust hiring process through algorithm based selection criterion

11 |
Complete automation of operations (1/3)
Smart exception based controls – OPC (Operations Planning & Control) app
Route detour and upcoming client warehouse alerts added to the 24x7 tracking

12 |
Complete automation of operations (2/3)
PILOT LAUNCHED

Rivigo Pilot app for

 Tracking pilots (availability and whereabouts)
 Assign trips to available pilots
 Tracking trips and monitor drive performance
 Real time feedback on driving performance (safety badges, speed volatility etc) available after trip
completion 13 |
Complete automation of operations (3/3)
Driver ERP for driver hiring through alogrithm based selection criterion and end to end driver
management

14 |
Prime: Tracking of FTL on our client application
Client app for higher visibility, accurate ETAs and performance reports

Higher visibility on vehicle status

‘Expected time of arrival’, ‘Distance

covered’, ‘% of trip completion’ to provide
more transparency. Geo fencing of all client
warehouses to achieve highest accuracy

More interactive running

status using maps

15 |
Rivigo is best positioned to serve Industries in India

1. Rivigo, one of leading logistics players in India, offers full stack service: Prime (Full
Truck Load), Zoom (Part Truck Load), Green (Cold chain) across the country

2. Shortest transit time (40-50% lower than typical industry) with high reliability
(95%+) through disruptive operating model and strategic partnerships with OEMs
(Ashok Leyland & JK Tyre)

3. Error free operations through complete automation

4. Extensive experience of handling high value consignment – security ensured

through multiple solutions like cargo caging, electronic lock systems, etc.

5. Strong client base (working with leaders across industries) and have developed
customized solutions for various clients

6. Professional management, strong and experienced tech team and well-trained

operations team
• 800 employees across locations
• 100+ member technology team

16 |
Rivigo has lowest Damages and Pilferage in the industry..

Approach
DEPS comparison (ppm)
 Reduced shortages and
excesses/ mis-routings
o Box level barcoding, right at 1000
customer location 900
o Tech enabled incoming/ 800
outgoing 700
600
o Separated container space by 500
destination 400
 Reduced damages 300

o Optimised loading plans 200

100 <50
depending on load type
0
o Reduced trans-shipments Other Rail Zoom Air Zoom
using “Milk run models” Express target

17 |
… Through unique solutions like - high security cages and secure chambers
(1/2)

Robust processes and extensive technology

adoption ensures lowest DEPS*

 High value / sensitive cargo moved in

cages

 Electronic app-based locking solutions

 Each bag / box is separately bar coded and

scanned at each point of movement

 No / limited cross-docking as most

destinations directly connected to origin

 Cargo nets used in the line-haul vehicles to

separate loads for enroute destination

 Video surveillance at all locations (processing

centres, branches, etc.)

 Owned fleet with hidden locks, minute by

minute GPS tracking and en-route check
points

* Damages, Extras, Pilferage, Shortage 18 |

…. Through unique solutions like - high security cages and secure chambers
(2/2)

The ‘Ultra secure chamber’

 High security caged area being built with

24*7 surveillance
 CCTVs installed at each Processing Centre
for continuous monitoring
 Extensive training done for handling high
value shipments
 Processing Centre Executives to check for
tampering at all stages of loading/unloading
 Shipments to be loaded deep inside the
vehicle and to be covered with cargo net
 Rivigo Hologram tamper seal to be added

19 |
Rivigo is best positioned to serve Industries in India

1. Rivigo, one of leading logistics players in India, offers full stack service: Prime (Full
Truck Load), Zoom (Part Truck Load), Green (Cold chain) across the country

2. Shortest transit time (40-50% lower than typical industry) with high reliability
(95%+) through disruptive operating model and strategic partnerships with OEMs
(Ashok Leyland & JK Tyre)

3. Error free operations through complete automation

4. Extensive experience of handling high value consignment – security ensured through

multiple solutions like cargo caging, electronic lock systems, etc.

5. Strong client base (working with leaders across industries) and have developed
customized solutions for various clients

6. Professional management, strong and experienced tech team and well-trained

operations team
• 800 employees across locations
• 100+ member technology team

20 |
Rivigo is working with leaders across industries

Electronics

E Commerce

3 PL

Automotive &
Industrials

FMCG &
Pharma

21 |
Strong value proposition of Rivigo across each industry EXAMPLE SITUATIONS

Industry Typical situation Our proposition

 VoR shipments (20-30% of  Ability to move VoR/ critical
Automobiles spares) sent through air material through surface achieving
 Line haults due to spare/ material similar transit times at much lower
shortages from vendors costs

 Small fashion cycles, stock lasts  Enabling 5-8 extra days for the stock
Apparel on the shelf for 80-100 days on shelf through reducing transit
 High pilferage of finished times
products  Improved DEPS reducing pilferage

 40-50% shipments done at month  Enable 2-3 days of additional

Pharma end (last 7-10 days); billing cycles market fulfilment at month end
close on 24th / 25th to allow transit  Ability to move critical shipments
 Critical shipments (10%) sent through surface
through air

 Time sensitive B2C shipments  Ability to move through surface at

E-commerce with committed customer delivery much lower costs
dates – high air shipments

 Lack of visibility on shipments  Technology infusion specific for

Retail clients  Need for constant follow up, with retail to provide visibility and
less professional experience personalised experience
22 |
We develop customized solution for clients e.g., LPCD for Hero Motor Corp
Situation: Poor Supply Chain
Hero Motor Corp was facing lower
penetration of OEM aftermarket
products. The spurious spare parts
and low cost/quality alternatives
continue to thrive in such scenario
• Time to serve the market wsa
high sometimes 7-15 days &
spurious parts thrive
• Quality of the service was poor
– (2-3%) of losses on account
of damaged or lost shipments.
• The cost of servicing was high
– OEM’s need to build a
widespread
• Poor technology integration –
supply chain is still dependent
highly on
Rivigo’s solution: LPCD
Rivigo introduced its
breakthrough LPCD (Linear
programming based continuous
dispatch) service.
LPCD is a client dedicated service
that replaces surface couriers, FTL
& PTL with a single continuous
dispatch service charged at a
geography based flat rate. LPCD
does the following:
• Eliminates need for surface
couriers - 50-70% lower lead
times allow us to aggregate
dispatches while maintaining
current shipment delivery SLA
• Uses Proprietary Linear
Programming algorithms to
combine FTL, PTL & Surface
Courier dispatches into a
continuous dispatch service
with optimized routes, vehicle
utilization & TAT
Impact
LPCD has led to significant
impact for Hero Motor Corp
• Damages brought to under
0.1% of shipment value
• Shipments now reach at 50%
lower TAT compared to typical
surface courier services
• Zero instances of shipment
reconciliation errors & missing
box claims by consignees
• VOR shipments at 25-40% the
cost of conventional air
transfers but with similar TAT
• Greater satisfaction at OEM
after-market customers with
never before visibility - alerts
for upcoming shipments, live
tracking of vehicles, log of
completed deliveries, facility to
provide electronic PODs etc.
23 |
LPCD replaces multi-modal combination of courier with a single continuous
dispatch service using aggregation algorithms
Aggregation Algorithms based on Linear Progression

Client W/H Dispatch

Data  Shortest length route planning
 Optimize holding days
 Maximize packing efficiency
 Minimize touching locations

Rivigo
Loading
Aggregation
Bays
& Dispatch Area

FTL or Multiparty
WZ
Shipments

EZ

Rivigo …
 Dedicated Rivigo Staff
Dedicated Lanes  Barcoding
 Loading pattern control
 Flexi volume partitions
 Camera Monitoring 24 |